Hi, my friend gave me his TF. His brother locked his device . Bot now, he doesn't remember his password, recovery doesn't work (Power, Vol Down, then UP - appears loading bar and next "dead" android.) Also I have tried to remove lock with ADB. I installed drivers, but ADB can't find the device (I'm not sure if he turned on USB Debugging). Finally, I used EasyFlasher. I downloaded stock FW, turned in APX mode, flasher gave me information "done" but it is still the same.
Any other solutions?
Thanks
bartek06 said:
Hi, my friend gave me his TF. His brother locked his device . Bot now, he doesn't remember his password, recovery doesn't work (Power, Vol Down, then UP - appears loading bar and next "dead" android.) Also I have tried to remove lock with ADB. I installed drivers, but ADB can't find the device (I'm not sure if he turned on USB Debugging). Finally, I used EasyFlasher. I downloaded stock FW, turned in APX mode, flasher gave me information "done" but it is still the same.
Any other solutions?
Thanks
Click to expand...
Click to collapse
You need to do a factory reset. Don't enter recovery, just hold VOL DOWN and POWER for 12-15 seconds. On the next screen navigate to WIPE DATA using the volume keys and confirm this.
It will wipe the data.
For future reference, if you had ADB enabled, you could have removed the lock without wiping data. http://forum.xda-developers.com/showthread.php?t=1800799
Really need your help, please!
I've bought MOTO RAZR X925 from Amazon.
I have:
Android 4.1.2
98.22.16001.XT925.Retail.en.DE
Software Version: 9.8.2Q-8-XT925_VQUL-16
First time I turned on the device, set up all accounts, mail, installed some apps from PlayMarket.
Then I decided to change all my accounts and just did "Factory Reset" in order to not waste my time for any changing. I did it while usb-cable was connected to PC. No root, no unlocks. After rebooting the device started to update software (!), showing green droid with blue something inside. In the end this greed droid falls down showing an error. And the device starts the same again with no success.
If to press power & vol + it shows booting menu. If to choose "Normal Powerup" it starts normally and offers to set up the device normally, and then works normally. After reboot it goes again to updating a software which again fails and erases all the data!!! But if to boot with "Normal Powerup" from boot menu - the device works normally with all saved data.
If to boot by choosing "Recovery" option from boot menu and with connected usb-cable it goes again to error.
Please help me with it, I'd much appreciate it.
EDITED: tried to flash exactly my ROM with RSD Lite v6.1.5. Flashed successfully. BUT PROBLEM REMAINS THE SAME! While rebooting goes to updating the ROM and fails.
Thank you!
neverfget said:
Really need your help, please!
I've bought MOTO RAZR X925 from Amazon.
I have:
Android 4.1.2
98.22.16001.XT925.Retail.en.DE
Software Version: 9.8.2Q-8-XT925_VQUL-16
First time I turned on the device, set up all accounts, mail, installed some apps from PlayMarket.
Then I decided to change all my accounts and just did "Factory Reset" in order to not waste my time for any changing. I did it while usb-cable was connected to PC. No root, no unlocks. After rebooting the device started to update software (!), showing green droid with blue something inside. In the end this greed droid falls down showing an error. And the device starts the same again with no success.
If to press power & vol + it shows booting menu. If to choose "Normal Powerup" it starts normally and offers to set up the device normally, and then works normally. After reboot it goes again to updating a software which again fails and erases all the data!!! But if to boot with "Normal Powerup" from boot menu - the device works normally with all saved data.
If to boot by choosing "Recovery" option from boot menu and with connected usb-cable it goes again to error.
Please help me with it, I'd much appreciate it.
EDITED: tried to flash exactly my ROM with RSD Lite v6.1.5. Flashed successfully. BUT PROBLEM REMAINS THE SAME! While rebooting goes to updating the ROM and fails.
Thank you!
Click to expand...
Click to collapse
1) Remove your SIM card from the phone
2) Boot in recovery mode and choose factory reset.
3) Turn on the phone and let it boot up normally. Don't setup the phone just yet, but see wifi works
4) Restart the phone fully, perform the same test as 3
5) power off the phone fully, then put your SIM card in, see if the problem repeats
6) Post results here
Good luck! Performing these steps will help us isolate your problem
Sent from my XT925 using Tapatalk 2
danifunker said:
1) Remove your SIM card from the phone
2) Boot in recovery mode and choose factory reset.
3) Turn on the phone and let it boot up normally. Don't setup the phone just yet, but see wifi works
4) Restart the phone fully, perform the same test as 3
5) power off the phone fully, then put your SIM card in, see if the problem repeats
6) Post results here
Good luck! Performing these steps will help us isolate your problem
Sent from my XT925 using Tapatalk 2
Click to expand...
Click to collapse
Thank you so much for your reply, BUT no success so far.
Step 1. There was no SIM card, I was setting up the device without SIM, as well as no SD Card.
Step 2. Boot in recovery mode by holding together Power & Vol +, choose Factory
Step 3. It started to boot immediately after I've pressed "Factory". Since I did not perform Factory Reset before, the data has not been erased (???) after boot, so phone was set up with my old wifi settings and working
Step 4. Did the same step as 3.
Step 5. Inserted SIM card (first time), and boot normally
Step 6. The same problem remains: droid is trying to install something with an error. I boot via Power & Vol + with option "Normal powerup". After booting all data erased.
May be there are some files missed for normal booting, but only from recovery mode...I do not Know
Thank you for getting into it!
neverfget said:
Thank you so much for your reply, BUT no success so far.
Step 1. There was no SIM card, I was setting up the device without SIM, as well as no SD Card.
Step 2. Boot in recovery mode by holding together Power & Vol +, choose Factory
Step 3. It started to boot immediately after I've pressed "Factory". Since I did not perform Factory Reset before, the data has not been erased (???) after boot, so phone was set up with my old wifi settings and working
Step 4. Did the same step as 3.
Step 5. Inserted SIM card (first time), and boot normally
Step 6. The same problem remains: droid is trying to install something with an error. I boot via Power & Vol + with option "Normal powerup". After booting all data erased.
May be there are some files missed for normal booting, but only from recovery mode...I do not Know
Thank you for getting into it!
Click to expand...
Click to collapse
Please repeat the instructions but instead of booting in "factory mode", choose recovery. This will bring up an Android who is lying on their side. Hold Vol + and Vol- then press the power button, and choose factory reset from that menu.
Sent from my XT925 using Tapatalk 2
danifunker said:
Please repeat the instructions but instead of booting in "factory mode", choose recovery. This will bring up an Android who is lying on their side. Hold Vol + and Vol- then press the power button, and choose factory reset from that menu.
Sent from my XT925 using Tapatalk 2
Click to expand...
Click to collapse
I tried to do that but it does not allow me to get into Recovery! Little green Droid appears and constantly updates with an error. Pressing and holding vol+ vol - and power in any state of phone shows just black screen,
I can choose and boot with: Normal powerup, AP Fastboot, Factory and BP Tools. BUT NOT RECOVERY.... After pressing "Recovery" - green droid appears.
And also, when I fully turn off the phone with USB cable connected, it again selfbooting with green droid!
neverfget said:
I tried to do that but it does not allow me to get into Recovery! Little green Droid appears and constantly updates with an error. Pressing and holding vol+ vol - and power in any state of phone shows just black screen,
I can choose and boot with: Normal powerup, AP Fastboot, Factory and BP Tools. BUT NOT RECOVERY.... After pressing "Recovery" - green droid appears.
Click to expand...
Click to collapse
That green droid is recovery. Once that comes up press vol- and vol+
Darbness said:
That green droid is recovery. Once that comes up press vol- and vol+
Click to expand...
Click to collapse
Oh, I do thank you, Darbness, for help. When after pressing "Recovery" droid appears I press and hold vol - and vol+ and - nothing happens. Also other time tried power & vol + & vol -. It just turns off.
Then I tried through sdk toools in command window from "DROID_RAZR_HD_Utility" using command "fastboot flash boot boot.img" I flashed this boot image. Now after normal power off and normal power on I receive message "Fastboot Reason: Flash Falilure". Acctually at least the device doesn't erase the data every time (even if from normal phone's menu "Factory Reset") But still I need to press Vol+ & Power to boot through "Normal powerup".
I will try to flash stock now again. But please MAY BE there is a way to fix fastboot now??
I'd appreciate your help in any case.
[EDITED] NO! Again droid appears, doesn't react on any combinations and then fails! I'm doing it all the day today... And there is no service center in Cyprus where I'm based now
neverfget said:
Oh, I do thank you, Darbness, for help. When after pressing "Recovery" droid appears I press and hold vol - and vol+ and - nothing happens. Also other time tried power & vol + & vol -. It just turns off.
Then I tried through sdk toools in command window from "DROID_RAZR_HD_Utility" using command "fastboot flash boot boot.img" I flashed this boot image. Now after normal power off and normal power on I receive message "Fastboot Reason: Flash Falilure". Acctually at least the device doesn't erase the data every time (even if from normal phone's menu "Factory Reset") But still I need to press Vol+ & Power to boot through "Normal powerup".
I will try to flash stock now again. But please MAY BE there is a way to fix fastboot now??
I'd appreciate your help in any case.
[EDITED] NO! Again droid appears, doesn't react on any combinations and then fails! I'm doing it all the day today... And there is no service center in Cyprus where I'm based now
Click to expand...
Click to collapse
Don't use any DROID utilities, since those aren't compatible with XT925.
You can boot again in AP Fastboot, then connect the computer to the phone and use the following commands with the SDK tools:
fastboot erase userdata
fastboot erase cache
Once that is finished, flash your phone back to the German stock you flashed originally.
Keep us posted.
Also, the recovery is different, hold VOL- and VOL+ and while holding, press the power button quickly to bring up a menu...
danifunker said:
Don't use any DROID utilities, since those aren't compatible with XT925.
You can boot again in AP Fastboot, then connect the computer to the phone and use the following commands with the SDK tools:
fastboot erase userdata
fastboot erase cache
Once that is finished, flash your phone back to the German stock you flashed originally.
Keep us posted.
Also, the recovery is different, hold VOL- and VOL+ and while holding, press the power button quickly to bring up a menu...
Click to expand...
Click to collapse
I did what you said with fastboot commands. The phone has now the original problem (selfrebooting)
BUT I cannot get to any other menu but only those in attachments.
When the phone is fully turned off:
1) I press vol+ and Power and hold until menu IMG_3455.JPG appears
2) I press Vol - vol + and quick press and release Power and menu IMG_3457.JPG appears (seems the same)
3) I press Vol - vol + and long press Power - nothing
When the phone is switched on in ANY state (normal operating, green droid, while booting):
1) I press Vol - vol + and quick press and release Power - nothing
2) I press Vol - vol + and long press Power - the phone reboots and then gets to green droid
Green droid is looking like IMG_3458.JPG
Both menus options:
Normal powerup - starts and operates normally
Recovery - goes to green droid operating forever
AP Fastboot - goes to fastboot mode
Factory - starts and operates normally
BP Tools - starts and operates normally but when connected to PC requires additional drivers which I cannot find in Internet IMG_3460.JPG
And when I connect usb to switched off phone it starts to boot and gets to green operating droid.
This is nightmare. My wife is going to divorŅe!! help to save our lifes!
Hmmmm... found the same problem for other people:
https://forums.motorola.com/posts/500686ca62
Exactly the same!
And then found the link from thematrix49 http://forums.fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
I needed to press quickly the middle of volume button! And you was right and I got this recovery menu!!
SOLVED!!!!!! :good::good::good:
Thank you!
[now need another problem: how to donate you studying the issue ]
You can donate with PayPal.
Sent from my XT925 using xda app-developers app
good day today 11/19/2014 updated my android to 5.0 and when I called and I was entering the password, did not'd just enter the old version 4.4.4 now has no form of password to recover and even hard reset, and now what do I do? Please help me!
I'm not sure i understood your problem, but if you're stuck, and want to factory reset. Follow these steps
1- turn off your phone
2- press and hold Power+Volume DOWN to enter bootloader
3- with volume keys navigate to Recovery then press power to confirm
4- you'll get an android with red triangle, don't panic, press Power+Volume UP (you have to press them at the same time, it might not work from the first time)
you'll then enter stock recovery, where you'll find an option to factory reset.
can't access recovery mode plz help
forgot the pin password after not using it for 2 year. Don't see the option to access the google account to reset the password either. so the only way for me to use my phone again is to factory reset. but the hold down and power button doesn't work try it so many time. any way to factory reset it. the debug is not on so cant do anytime in cmd. help plz
did u try pulling the battery out for a min then back in then press n hold vol down + power. fastboot might of been checked in settings.
Yesterday I updated my parents nokia 3. After the update I can't unlock the phone anymore. When I enter unlock pattern it always says that it is incorrect. I'm 100% sure that it is correct.
If I restart the phone, it asks for pattern to boot android. I enter same pattern and it works. Android boots up and then phone asks for pattern again to unlock desktop. And the pattern doesn't work anymore. Phone doesn't have any other unlock methods, just the pattern. Tried to boot the phone into recovery menu and make hard reset. Volume+ and power button. But instead of recovery menu I get picture of dead android and text "no command". Any ideas how to fix this?
Everyone is active in here...
Solved by myself. While dead android picture is displayed: Press and hold power button, press once volume+, release power button. This will get you into recovery menu.
Dead android pic?
xuinia said:
Everyone is active in here...
Solved by myself. While dead android picture is displayed: Press and hold power button, press once volume+, release power button. This will get you into recovery menu.
Click to expand...
Click to collapse
Sorry I am a tech idiot - what do you mean by dead android pic.? I did the software update and am locked out now as well. I have tried this and it does not take me into recovery