Database Info

Unlock Device Tool, anyone else getting impatient?

I had the loose screen problem with my 1st TF700. Got a replacement, but then I couldn't unlock it..
It has been allmost a month now, and it still persists.
Any of you know how long people waited the first time this occured?
Is this just because Asus is too lazy to update the program with the newer product serials?
Regards,

I just replaced my first TF700 with a new one and I didn't have any issues unlocking the new one, which is a C7 serial number.
What does your serial number start with? just curious if it really has to do with the newer/older serial number or not...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

Hmm, wierd..
My S/N starts with C70K. Don't know if that's the new or old

I'm getting that same message too.. I wonder if emailing them would help

I had a Prime. Unlocked it. It had a screen issue. Got it repaired. Couldn't unlock again. Many, many folks (maybe the majority) with Primes who were repaired weren't ever able to unlock. Asus doesn't warrant the unlock tool or support it. Their attitude is, if it works, it works; if it doesn't, it doesn't.
Tien was very apologetic to me but not helpful at all.

What the.. So that means I need to get a 2nd replacement just to get unlocked?
That's just sad..
I'll try to send an email, and see what they have to say about this.

What a scam by Asus - release stock firmware that sucks and then void all warranties when you unlock in order to get a properly working tablet!
If the damn stock firmware worked correctly to begin with, we wouldn't have to unlock the bootloader in order to install a custom ROM!
Sorry - moment of frustration there!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

Is it impossible to create or develop an unlocking tool for the tf700?

Immorten said:
What the.. So that means I need to get a 2nd replacement just to get unlocked?
That's just sad..
I'll try to send an email, and see what they have to say about this.
Click to expand...
Click to collapse
let us know how it goes!
Sent from my ASUS Transformer Pad TF700T using xda premium

Haven't heard anything yet, and it's been 24+ hours..
God, it's frustrating.. A device with this potential, and software which seems like it's been tossed together in under a week..

jtrosky said:
What a scam by Asus - release stock firmware that sucks and then void all warranties when you unlock in order to get a properly working tablet!
If the damn stock firmware worked correctly to begin with, we wouldn't have to unlock the bootloader in order to install a custom ROM!
Sorry - moment of frustration there!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
What blasphemy!
I always install a custom ROM no matter how good the stock is. Even if the stock rom is PERFECT, I will still install a custom rom.
le rustle face

Immorten said:
What the.. So that means I need to get a 2nd replacement just to get unlocked?
That's just sad..
I'll try to send an email, and see what they have to say about this.
Click to expand...
Click to collapse
Someone posted that they had the same problem and complained loudly enough that their complaint was "elevated" to the next level, and then mysteriously, they were able to unlock.

bckldwn said:
let us know how it goes!
Sent from my ASUS Transformer Pad TF700T using xda premium
Click to expand...
Click to collapse
okantomi said:
Someone posted that they had the same problem and complained loudly enough that their complaint was "elevated" to the next level, and then mysteriously, they were able to unlock.
Click to expand...
Click to collapse
Hahah, I see.
Got a reply from ASUS today:
[ME]
Why am I not able to unlock the bootloader of my device with the Unlock
Device Tool?
[ASUS]
Unlocking your eee-pad will cause side effects. It might make your eee-pad
unstabile, and it voids the warranty.
Therefore, we do not recommend to unlock the bootloader of your eee-pad.
But what is happening when you try to unlock the bootloader, any error
messages or so?
Regards
Jörgen
ASUS
[ME]
I'm aware of that. But I rather want a device with a custom ROM I can use
normally before jellybean arrives, 'cause currently the stock ROM is very
dissapointing..
I attached an image showing the error I get.
Thanks for the reply!
Regards,
Morten.
[ASUS]
Hi again
As long as you use the right unlock tool for this model, it should work.
Have you tried to first take a factory reset of the unit, before performing the unlock tool?
Regards
Jörgen
ASUS

Immorten said:
Hahah, I see.
Got a reply from ASUS today:
...
Have you tried to first take a factory reset of the unit, before performing the unlock tool?
Regards
Jörgen
ASUS
Click to expand...
Click to collapse
Factory reset seems to be their answer to everything, lol!

But at least they didn't said that Unlock is not supported by Asus...so i see some progress here
Inviato dal mio ASUS Transformer Pad TF700T con Tapatalk 2

Pretoriano80 said:
But at least they didn't said that Unlock is not supported by Asus...so i see some progress here
Inviato dal mio ASUS Transformer Pad TF700T con Tapatalk 2
Click to expand...
Click to collapse
True that.

I didn't try the step with factory reset before unlocking again, 'cause I'm heading to the shop where I bought it to get it replaced..
2nd pad with loose screen, clicking sound, and this one also had light bleed.
Btw, have any of you noticed the .txt-file in the internal storage called "Unlock Time" or something? I opened the file, and it was written the date and time of my last unsuccessful unlocking-attempt Is this file created only if the unlocking fails?

Immorten said:
I didn't try the step with factory reset before unlocking again, 'cause I'm heading to the shop where I bought it to get it replaced..
2nd pad with loose screen, clicking sound, and this one also had light bleed.
Btw, have any of you noticed the .txt-file in the internal storage called "Unlock Time" or something? I opened the file, and it was written the date and time of my last unsuccessful unlocking-attempt Is this file created only if the unlocking fails?
Click to expand...
Click to collapse
No, i had that file after i successfully unlocked my device.

Bump. I'm getting a slightly different error message: "Failed to unlock your device. Please try again later." I tried for about a month with the last one I had, finally exchanged it a few days ago, and the new one is giving me the same message. The last one was in the C7 series, this one is C8.
Did anyone have any luck dealing with support?

[Q] Unlocking the bootloader on a new TF300T

Has anyone been able to unlock the bootloader on a new TF300T (serial no. starting with C9...) that shipped with JB already installed? I'm getting the "An unknown error occurs" message and wondering if it is the same for all the new TF300Ts.

Unlock
Did you use the unlock.apk from asus website?
http://support.asus.com/download.as...nsformer+Pad+TF300T&hashedid=8BmzkQ4yoz5WzBrW

kd8bny said:
Did you use the unlock.apk from asus website?
http://support.asus.com/download.as...nsformer+Pad+TF300T&hashedid=8BmzkQ4yoz5WzBrW
Click to expand...
Click to collapse
Yes. I tried the Asus Unlock Utility V7 from the Asus Support website, but it gets an error and does not unlock. I think a lot of people are having similar problems, but I'm not sure. I'm wondering if it is related to the newer "C9..." range of serial numbers.

Mine starts with C9 and it worked for me.
Sent from my Transformer Pad TF300T using Xparent Purple Tapatalk 2

wetbiker7 said:
Mine starts with C9 and it worked for me.
Sent from my Transformer Pad TF300T using Xparent Purple Tapatalk 2
Click to expand...
Click to collapse
Thanks. Good to know that.

wetbiker7 said:
Mine starts with C9 and it worked for me.
Sent from my Transformer Pad TF300T using Xparent Purple Tapatalk 2
Click to expand...
Click to collapse
Do you download the file with your tablet and then run it within the tablet?

Getting unlock error here also with Asus unlock app. Serial c9...anyone got Asus contact info?
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app

Same problem here. Serial with C9 and I get the "Unknown error occurs..." thing. I've been trying every couple hours since I got it Monday (tried it on 10.4.2.9, 10.4.2.17, and now 10.4.2.18 that came out today) and same error every time. I've even wiped it a couple of different times to no avail.

It does not work on my tablet JB per loaded.
Just purchased from Best Buy, this is really a nice device.
Just ned to get it unlocked and rooted.

smokarz said:
Do you download the file with your tablet and then run it within the tablet?
Click to expand...
Click to collapse
I downloaded to the PC then transferred to the tablet. Then installed the apk.

wetbiker7 said:
I downloaded to the PC then transferred to the tablet. Then installed the apk.
Click to expand...
Click to collapse
can you post / or email me the file you used? I have not been able to get the file i downloaded to work.

I'll PM you the link for the one I used. You'll have it shortly.
I had originally posted a download link for MediaFire that I had made but wasn't sure if the Mods would let it stay up so I removed it. Check your PM box, it's there. Hope it works for you.
Sent from my Transformer Pad TF300T using Xparent Purple Tapatalk 2

So I called ASUS tech support about my bootloader unlock issue. Man, they are horrible. Totally unknowledgable and of no help. One guy thinks the apk is a driver and the tablet is a notebook. So I tried another tech support guy and he just puts me on hold for 20 mins to try to look for the apk on their website only to come back and tell me he can't find it.

wetbiker7 said:
I downloaded to the PC then transferred to the tablet. Then installed the apk.
Click to expand...
Click to collapse
Could you elaborate?
1) Where do you put the file? Internal SD? External SD? Exact Path?
2) How do you install? Boot into recovery and install?

smokarz said:
Could you elaborate?
1) Where do you put the file? Internal SD? External SD? Exact Path?
2) How do you install? Boot into recovery and install?
Click to expand...
Click to collapse
It doesn't matter where you put it. APK files are (kinda) the android equivalent of a .exe on Windows. To install it, transfer it to your tablet somewhere you can find it, then open file manager, navigate to the apk file and open it. It should bring up the install dialog, (assuming you have unknown sources enabled) and install the app. Once installed open the app from the launcher or the drawer, go through the agreements and click the unlock button. It should work from there (it errors out at this point for me, but if it's going to work this is where the actual "Unlocking" will happen.)
---------- Post added at 10:24 AM ---------- Previous post was at 10:18 AM ----------
sleepy222 said:
So I called ASUS tech support about my bootloader unlock issue. Man, they are horrible. Totally unknowledgable and of no help. One guy thinks the apk is a driver and the tablet is a notebook. So I tried another tech support guy and he just puts me on hold for 20 mins to try to look for the apk on their website only to come back and tell me he can't find it.
Click to expand...
Click to collapse
At least you got people actually willing to help. When I called, The guy put me on hold for 3 min (after verifying EVERY single piece of information I filled out on the online form) then came back and told me the process voids my warranty (which I knew already) and said that this was primarily a "Warranty/support company" (his words not mine) and that they can't assist me in voiding my warranty. He was acting nice about it, but he acted as if the sole reason I was trying to do this was to void my warranty.

Thanks for grabbing that question Reffu.
I transferred it to my external SD and installed. The file is straight up apk so you don't need to be in recovery to install it. I just navigated to the SD with file manager, tapped on the apk and installed it.
You can transfer it to the internal too. It really doesn't matter where it's at. (Internal or external)
Edit:
I was connected to wifi when I unlocked my bootloader. Are you guys connected to wifi when you are trying to unlock? Don't know if it matters or not. Just saying.
Sent from my LG-LG855 using Xparent Green Tapatalk 2

reffu said:
It doesn't matter where you put it. APK files are (kinda) the android equivalent of a .exe on Windows. To install it, transfer it to your tablet somewhere you can find it, then open file manager, navigate to the apk file and open it. It should bring up the install dialog, (assuming you have unknown sources enabled) and install the app. Once installed open the app from the launcher or the drawer, go through the agreements and click the unlock button. It should work from there (it errors out at this point for me, but if it's going to work this is where the actual "Unlocking" will happen.)
---------- Post added at 10:24 AM ---------- Previous post was at 10:18 AM ----------
At least you got people actually willing to help. When I called, The guy put me on hold for 3 min (after verifying EVERY single piece of information I filled out on the online form) then came back and told me the process voids my warranty (which I knew already) and said that this was primarily a "Warranty/support company" (his words not mine) and that they can't assist me in voiding my warranty. He was acting nice about it, but he acted as if the sole reason I was trying to do this was to void my warranty.
Click to expand...
Click to collapse
I have contacted Asus as well. I sent mine in, already unlocked, because of a system board issue. It was an issue which came from the factory, but regardless, I unlocked it and voided the warranty, so I paid to have the board replaced and just got the unit back. Now I can't unlock either.
When I talked to a 'supervisor' I was told they would not help me with my issue because they do not support unlocking the device and will not tell you how to do it. I told him I KNOW HOW (dumbass), it's not working. Regardless, they wouldn't help at all. So now I have a repaired tablet which WENT OUT unlocked and came back without the ability to unlock. THANKS ASUS!!!
In all seriousness, Asus is renowned for having quality overclocking motherboards, vid cards, etc. to gain performance, yet they won't provide a tablet in the same manner, this is ridiculous.

Can this tablet be rooted without unlocking the bootloader? If so, is there a rom that use the stock kernel?
Just picked this tablet up and the version of JB install will not work with the Unlock apk.

onemotodroid said:
Can this tablet be rooted without unlocking the bootloader? If so, is there a rom that use the stock kernel?
Just picked this tablet up and the version of JB install will not work with the Unlock apk.
Click to expand...
Click to collapse
As far as I'm aware, there is no root for Jelly Bean that doesn't require an unlocked bootloader, I've been looking and haven't found one yet .
Also, FYI even if you were rooted, you couldn't install a custom rom without an unlocked bootloader. Rooted means you have the ability to access system files and settings. Most (all?) custom roms are rooted, but at least on this tablet, you can't install a custom rom without an unlocked bootloader, even for those who managed to get root before Jelly Bean.

reffu said:
As far as I'm aware, there is no root for Jelly Bean that doesn't require an unlocked bootloader, I've been looking and haven't found one yet .
Also, FYI even if you were rooted, you couldn't install a custom rom without an unlocked bootloader. Rooted means you have the ability to access system files and settings. Most (all?) custom roms are rooted, but at least on this tablet, you can't install a custom rom without an unlocked bootloader, even for those who managed to get root before Jelly Bean.
Click to expand...
Click to collapse
Okay, I spent some time this weekend looking for a root of build number 10.4.2.13 and was not able to find one.
Its looks like I am out of luck with unlocking the boot loader or rooting this tablet.
I will continue my research or return the tablet to BB.

System Update timing out

Hi All,
This morning I tried check for system updates but it times out. I get the following alert, "Internet connection error or the server is busy. Wait a moment and try again."
Anyone else experiencing this?
Thanks,
Ken

I'm experinencing the same thing.
I have seen this before when new updates are just released and the servers become busy but I haven't seen any posts about new releases.
Probably just Asus doing maintenance on their servers...

I have the exact same problem. Is there any problem with ASUS servers?

I have the same problem, because I can't unlock my bootloader, which I want to do now.. :/ I hope Asus will quick fix this issue.

Thanks, good to know it's not just me. Guess Asus is doing some maintence on their update server.

kyrtap10 said:
I have the same problem, because I can't unlock my bootloader, which I want to do now.. :/ I hope Asus will quick fix this issue.
Click to expand...
Click to collapse
Hi kyrtap10, was you able to unlock your bootloader? System update started working for me, but Unlock Device Tool still says "An unknown error occurs...".
I NEED TO UNLOCK BL! I have JB 4.1.1 on TF201. Anybody knows what (other than Asus server problem) can cause the error? And, btw, I already verified S/N. It's present and correct.
Thanks!

Also, forgot to mention, that when I boot with Vol Down+Power buttons there are 4 icons:
1. RCK
2. Android
3. USB
4. Wipe Data
What is "RCK"????
The tablet was RMA'd once. When I tried to install OTA JB (not manually!) it never booted again, not even screen came up! So, I had to send it to ASUS. What they could possibly do to it, that it does not unlock bootloader???

Odp: System Update timing out
ZR1000A1 said:
Hi kyrtap10, was you able to unlock your bootloader? System update started working for me, but Unlock Device Tool still says "An unknown error occurs...".
I NEED TO UNLOCK BL! I have JB 4.1.1 on TF201. Anybody knows what (other than Asus server problem) can cause the error? And, btw, I already verified S/N. It's present and correct.
Thanks!
Click to expand...
Click to collapse
I had the same problem when I tryed to unblock my TF700. :/
Sent from my Incredible S using xda app-developers app

[Q] Restoring the unlock token with nvflash

Hi, my tf700t recently broke . However, it was unlocked and asus still repaired it free of charge. It was a hardware issue. But they relocked it. I was wondering if it was possible to restore just my device's unlock token. I did a full back up with nvflash but I do not know how to restore anything. Thanks any help is appreciated.

ostar2 said:
Hi, my tf700t recently broke . However, it was unlocked and asus still repaired it free of charge. It was a hardware issue. But they relocked it. I was wondering if it was possible to restore just my device's unlock token. I did a full back up with nvflash but I do not know how to restore anything. Thanks any help is appreciated.
Click to expand...
Click to collapse
Did you try with Asus unlock tool? It probably works just fine.

LetMeKnow said:
Did you try with Asus unlock tool? It probably works just fine.
Click to expand...
Click to collapse
Tried it, it gives an error. I am pretty sure if can figure out how to restore the unlock token it will work. That being from the NvFlash back up.

ostar2 said:
Tried it, it gives an error. I am pretty sure if can figure out how to restore the unlock token it will work. That being from the NvFlash back up.
Click to expand...
Click to collapse
I don‘t know much about NVFlash. I am very sure someone can chime in. Good luck.

LetMeKnow said:
I don‘t know much about NVFlash. I am very sure someone can chime in. Good luck.
Click to expand...
Click to collapse
Whoops, looks like its something about the CPU ID. Looks like I have to RMA it.... Again.

The nvflash blob files are tied to your original machine so there is 0% chance you can reuse them as they will not work.
However you can contact Asus about resetting your new serial number in their dB which then allows you to use the unlock tool again.

Trouble opening Unlocker_V8

I am trying to install recovery and root the TF300T that I just got. It looked like I needed to start off by unlocking the bootloader. I downloaded the file from the Asus website (V8 unlocker) since it is running 4.2.1. However after trying to run the unlocker, I keep getting "There was trouble parsing the package" immediately upon opening the APK file. I have been able to install other APK's without a problem. I tried 2 different file managers, downloaded v8 unlocker from 2 different locations, tried downloading it directly to device as well as transferring from PC. Still no luck. Is there anyone that can assist with this? Thanks.

gorilla p said:
I am trying to install recovery and root the TF300T that I just got. It looked like I needed to start off by unlocking the bootloader. I downloaded the file from the Asus website (V8 unlocker) since it is running 4.2.1. However after trying to run the unlocker, I keep getting "There was trouble parsing the package" immediately upon opening the APK file. I have been able to install other APK's without a problem. I tried 2 different file managers, downloaded v8 unlocker from 2 different locations, tried downloading it directly to device as well as transferring from PC. Still no luck. Is there anyone that can assist with this? Thanks.
Click to expand...
Click to collapse
Im pretty sure there is a Windows Utility you can try to connect with the tablet over ADB to unlock.

That would make sense, but I've had trouble finding a utility to do so. I will look around a bit more, but there's nor eason I shouldn't be able to run that APK. The V7 one runs fine, but finishes with some unknown error.

gorilla p said:
That would make sense, but I've had trouble finding a utility to do so. I will look around a bit more, but there's nor eason I shouldn't be able to run that APK. The V7 one runs fine, but finishes with some unknown error.
Click to expand...
Click to collapse
Well it looks like I was able to get it rooted, but I still can't install another ROM because I can't unlock the frickin bootloader. The guide that I followed didn't mention having to unlock the bootloader before being able to install the TWRP recovery. I went ahead and follwoed the instructions to flash the TWRP recovery and now my recovery image is shot. I need an option other than the APK tool from Asus for unlocking the bootloader.

gorilla p said:
Well it looks like I was able to get it rooted, but I still can't install another ROM because I can't unlock the frickin bootloader. The guide that I followed didn't mention having to unlock the bootloader before being able to install the TWRP recovery. I went ahead and follwoed the instructions to flash the TWRP recovery and now my recovery image is shot. I need an option other than the APK tool from Asus for unlocking the bootloader.
Click to expand...
Click to collapse
1 problem: The official asus tool is the only one that can unlock your bootloader.

ebildude123 said:
1 problem: The official asus tool is the only one that can unlock your bootloader.
Click to expand...
Click to collapse
And sadly in most cases that tool doesn't work. Tablet has been locked the whole year I've owner this thing. :-\
Sent from my ASUS Transformer Pad TF300T using Tapatalk HD

nyr35blue said:
And sadly in most cases that tool doesn't work. Tablet has been locked the whole year I've owner this thing. :-\
Sent from my ASUS Transformer Pad TF300T using Tapatalk HD
Click to expand...
Click to collapse
The unlocker-V7 worked on the latest jellybean without any issues. I had to contact asus after registering the device on their site. i included the SN and MAC address. I also included a link to the google search results for the issue so they know the extent of it. They did something on their end and V7 was able to run and unlock it. They got back to me the next business day as well.

gorilla p said:
The unlocker-V7 worked on the latest jellybean without any issues. I had to contact asus after registering the device on their site. i included the SN and MAC address. I also included a link to the google search results for the issue so they know the extent of it. They did something on their end and V7 was able to run and unlock it. They got back to me the next business day as well.
Click to expand...
Click to collapse
I've actually been on the phone with them multiple times and I couldn't get it straight with them no matter what. Usually I would get a tech that was of no use and not very technical so I basically gave up and this was months ago.

nyr35blue said:
I've actually been on the phone with them multiple times and I couldn't get it straight with them no matter what. Usually I would get a tech that was of no use and not very technical so I basically gave up and this was months ago.
Click to expand...
Click to collapse
But did you use v7 or v8?

cmendonc2 said:
But did you use v7 or v8?
Click to expand...
Click to collapse
Pretty sure I have tried both as soon as there was a post here about it but just to make sure I just downloaded 7 from the asus site right now and gave it a shot and sure enough i get a network error, try again, etc. I know they have duplicate MAC addresses on file for me and each and every time i asked them to update their site with my current MAC they talk about "im sorry...we cant support unlocking......it voids your warranty"........blah blah blah...... meanwhile they provide the tool. Go figure. That's why I just said F it I wont buy another Asus product again.