Database Info

"Failed to unlock your device, Please try again later"....ugh

OK, i searched and found some threads on the matter but that was for the Prime. also found some other issues with the unlocker dealing with an un-recognized serial number or no data connection.
anyway, a little about my tablet. purchased it from a friend, brand new, sealed in box. serial numbers match (between box and device) i rooted right away since i was on the .17 firmware, did the OTA root keeper thing. the OTA was pushed to my device that same day, it updated just fine. a couple days later the .30 update was pushed to my device...took that as well just fine. so i was running stock .30 firmware but was rooted. I tried the unlock tool in that state, and got the message below. so i started reading and saw a reset could fix it...so i did that.....no dice.
did a "cold reboot" (volume down and power until the message pops up and just let it time out for the 10 seconds to clear caches and what-not.)
tried again....Nothing.
i have tried it while tethered to my Nexus, and connected to my home wi-fi with no luck.
what is my next step? should i downgrade to .17 and give it another go? is this possible without a computer (at work and would like to do it today)
is this just an ASUS server issue and just "bad timing" to unlock...or does this go deeper than that?
thanks for all your help....pulling out my hair trying to figure this out.

its a problem with your serial not been in the asus database. Call Asus and tell them that update is not working, don´t tell them that you want to unlock.
They will put your serial in their database. Then try unlock again.

Except, he got an OTA already.
I would recommend downgrading to .17 since some people have had success with that.

EndlessDissent said:
Except, he got an OTA already.
I would recommend downgrading to .17 since some people have had success with that.
Click to expand...
Click to collapse
that was my thoughts....i though the serial number issues also affected the OTA's being pushed.
can downgrading be one on the tablet alone?
i though i read on the TF prime site that you can download the built, extract the .zip file from the .zip you download from asus, plop it on the root of an sd card (internal storage or external SD? i have both available) then turn off, volume down + power and hit volume down, then volume up and it will install that....is this correct?
or do i need to do it though ADB?

turdbogls said:
that was my thoughts....i though the serial number issues also affected the OTA's being pushed.
can downgrading be one on the tablet alone?
i though i read on the TF prime site that you can download the built, extract the .zip file from the .zip you download from asus, plop it on the root of an sd card (internal storage or external SD? i have both available) then turn off, volume down + power and hit volume down, then volume up and it will install that....is this correct?
or do i need to do it though ADB?
Click to expand...
Click to collapse
Yeah, I think that's how it works. When I downgraded to .17 to root way back when, I used Wolf's method, which used ADB. I think either way will work fine.

OK, can anyone confirm or post a link or something to the exact method of an "on the device" downgrade method.
the only things i am finding online are Wolf method which involves ADB.
can i simply put the .zip or blob (which one?) on the root of internal memory.
turn off tablet
hold volume down +power
hit volume down
then volume up
and it will install the .17 system?
I am working late tonight with no access to my home computer for the next couple of days probably

ok, i actually got of work early and was able to downgrade via ADB. i am on stock .17 firmware right now doing a factory reset and then i will be giving it a go one more time.
edit: Annnnd....it didnt work >)

Damn. The worst part is that Asus refuses to help people in your situation. All I can suggest now (hopefully someone can suggest something better), is to try everyday, at least once. Some people get it to work like that.
I really wish I could help more. The most trouble I had with unlocking was signing into my Google account (I have 2-step authentication). I was on .30 rooted, and it worked perfectly. I know that's not what you want to hear. I just have no idea why it would work fine for some people and not work for others. The serial number issue was bad enough, but now, people with working serials can't use the unlocker? That's preposterous, and Asus needs to fix it.

Well....what can ya do. I am going to call Asus tomorrow and see if they can verify my SN is in the database.
I'd I can unlock...great!
If I cant , well I will still enjoy my rooted tf300 and wait patiently for my JB OTA.

I hope you get it sorted out. Knowing Asus, though, even if they don't help you, the official update should be ready shortly. Possibly before there's a stable CM10 available.

EndlessDissent said:
I hope you get it sorted out. Knowing Asus, though, even if they don't help you, the official update should be ready shortly. Possibly before there's a stable CM10 available.
Click to expand...
Click to collapse
I hope you are right....I dont expect it to be before a stable CM10 is released....but i do have high hopes to see it before the end of August.
FWIW, i am back on stock .30 rooted sofware. back at square 1
but i will be trying the unlock tool every day until JB arrives or it works...lol
also contacted ASUS (e-mail) about the issue, they told me to factory reset and see if that worked.....hope they can help me out even more when replying to my reply.

mikaole said:
its a problem with your serial not been in the asus database. Call Asus and tell them that update is not working, don´t tell them that you want to unlock.
They will put your serial in their database. Then try unlock again.
Click to expand...
Click to collapse
And don't say your serial is not in the database, cuz the only way to know that is
when trying to unlock!

Saintom said:
And don't say your serial is not in the database, cuz the only way to know that is
when trying to unlock!
Click to expand...
Click to collapse
lol
I'll give them some BS about a neighbor having the same issue and having them enter it into thier database fixed it.....that should work.
the announcement of an almost complete (BT and camera dont matter to me) AOKP JB build has me making this call in about an hour. I want this done SOOOO bad now

OK, so i called them with some BS about not getting updates and asked them to put my number in their "system"
the guy said that my SN was in there now.
still no dice on the unlocker app.
how long does it take to become "activated" in their system. should i be waiting a day before expecting results?

still nothing today...anyone else get this message and have it resolved?
i read a thread where a bunch of people are getting the same error (over on the TF Prime forums) it just wasn't working for some reason...then one day, boom, it started working again.
so maybe it is something on ASUS' end and they either shut it down or it just isn't working right now.
anyone successfully unlock their device in the last week?

turdbogls said:
anyone successfully unlock their device in the last week?
Click to expand...
Click to collapse
I had this exact issue and resolved it by doing a 'factory reset' on it, then reinstalling the tool. At the time, I was stuck on FW 17 and wasn't getting updates from Asus, so unlocking and flashing a different ROM was the way to go in order to keep ROOT.
Haven't looked back since (currently on AOKP's JB build and loving it).

bsaman said:
I had this exact issue and resolved it by doing a 'factory reset' on it, then reinstalling the tool. At the time, I was stuck on FW 17 and wasn't getting updates from Asus, so unlocking and flashing a different ROM was the way to go in order to keep ROOT.
Haven't looked back since (currently on AOKP's JB build and loving it).
Click to expand...
Click to collapse
I hate you for being able to do it so easy...lol
i have unrooted, i have factory reset a couple times, i have downgraded to .17 and factory reset then...nothing
I WAS getting OTA's though. so i guess i am just going to have to wait for official JB...i would love to be running AOKP JB on my 2 main devices.

Did you manage to get this working?

[Q] Bootloader unlock tool doesnt work anymore?

Hi, Im lost in these topics about this problem. I got Asus TF700T and I want to root. But when I tried to Unlock this tablet I got this message:
An unknown error occurred, the cause may be connected to the network. Wait and try again.
Can anyone tell me why? Or what I can do with this problem...

LucikMucik said:
Hi, Im lost in these topics about this problem. I got Asus TF700T and I want to root. But when I tried to Unlock this tablet I got this message:
An unknown error occurred, the cause may be connected to the network. Wait and try again.
Can anyone tell me why? Or what I can do with this problem...
Click to expand...
Click to collapse
The error indicated that your device is not registered with Asus server or there's problem with Asus server. Many ppl have this issue and the only way is to wait and try again on another day. Sometimes it takes days, weeks, some...never!! Asus is no longer support this and they transfered this process to third party, so we're at the end of the rope.

buhohitr said:
The error indicated that your device is not registered with Asus server or there's problem with Asus server. Many ppl have this issue and the only way is to wait and try again on another day. Sometimes it takes days, weeks, some...never!! Asus is no longer support this and they transfered this process to third party, so we're at the end of the rope.
Click to expand...
Click to collapse
So there is no chance to root??

LucikMucik said:
So there is no chance to root??
Click to expand...
Click to collapse
Rooting has nothing to do with unlocking. You still can root your device, but without unlocking you will not able to flash recovery in order to flash custom rom/kernel.

buhohitr said:
support this and they transfered this process to third party, so we're at the end of the rope.
Click to expand...
Click to collapse
source?

mrjayviper said:
source?
Click to expand...
Click to collapse
ASUS CASEID=RPTM20121129101715-271
Hi David,
Thank you for reaching out. Last I heard, the unlocking problem was due to an issue with the servers over at HQ. Since then, I was informed that they (HQ) would take over handling it. I'm sad to say, that I have not heard anything from them since and I am probably in the same situation as you guys. The best I can recommend is to send it in for RMA since it is believed to be an issues with the MB not being able to communicate with the servers.
Tien
Is that answer your question?

buhohitr said:
ASUS CASEID=RPTM20121129101715-271
Click to expand...
Click to collapse
Where does this mention a third party? I would read HQ as Asus HQ in Taiwan.

Ihave the exact same problem. imgonna sell this if it cant be unlocked!

buhohitr said:
Rooting has nothing to do with unlocking. You still can root your device, but without unlocking you will not able to flash recovery in order to flash custom rom/kernel.
Click to expand...
Click to collapse
Can you root it on JB without unlocking first ? I missed something...
Envoyé depuis mon ASUS Transformer Pad TF700T avec Tapatalk

Astegal said:
Can you root it on JB without unlocking first ? I missed something...
Click to expand...
Click to collapse
No, but you can downgrade to ICS, root it with debugfs, use OTA RootKeeper, and upgrade to JB again using dlkpkgfiles saved from OTA upgrades (downloads are available in some thread on this forum). This procedure does not require unlocking and results in a rooted JB.

Is there anyway to unlock the bootloader right now?

I've been looking around for a while and can't find much about unlocking the bootloader on the most recent Jelly Bean software. Is there anyway to do it?

Download the unlock tool from the Asus website ......

Logan_M said:
I've been looking around for a while and can't find much about unlocking the bootloader on the most recent Jelly Bean software. Is there anyway to do it?
Click to expand...
Click to collapse
download apk from here (This is the same tool as download from Asus) https://www.dropbox.com/s/8oj250figntedsb/UnLock_Device_App_V7.apk

That unlocker apk will work. I used it on a jellybeaned tf700 without issues. Just accept all the warnings. Fear not.
You can't know your limits until you exceed them.

sbdags said:
Download the unlock tool from the Asus website ......
Click to expand...
Click to collapse
buhohitr said:
download apk from here (This is the same tool as download from Asus) https://www.dropbox.com/s/8oj250figntedsb/UnLock_Device_App_V7.apk
Click to expand...
Click to collapse
duckredbeard said:
That unlocker apk will work. I used it on a jellybeaned tf700 without issues. Just accept all the warnings. Fear not.
You can't know your limits until you exceed them.
Click to expand...
Click to collapse
Thanks. Just making sure that it still works on Jelly Bean.

Logan_M said:
Thanks. Just making sure that it still works on Jelly Bean.
Click to expand...
Click to collapse
Yep works fine on JB even if Asus say it doesnt

Curious
Logan_M im curious to know if the tool worked for you. I have tried for the past month, daily to use the tool to unlock bootloader and it will not. I receive an error stating "An unknown error occurs, which may be a network issue.Please wait and try again later." I tried for 3 weeks on latest Jellybean update, then i decided to downgrade to ICS .30, and i still have same error. Tried on ICS for past week, on different Wifi connections. No luck. I contacted Support and they provided me the same tool V7, still error. They then asked for my MAC Address and i havent heard back from them yet. Hope i can get this unlocked soon, i have been wanting to try some custom ROMS.

[Q] Asus Unlock Tool - "App Not Installed"

Hi all,
After owning the TF700 for a few years I thought I would try installing a Custom ROM... I've used Android for years but never attempted this.
Anyway, I've copied the ASUS Unlock Tool (both the V7 and V8 versions) to my device and attempted to installed. The installer loads, shows me what changes will be made, then I tap Next and after a few seconds the text "app not installed" appears with the only option to select is "Done."
I've done a complete factory reset but still no use. Same error.
Any ideas?
Apologies if this has been asked and solved before. I did some searching but couldn't really find anything.
AB

Settings >Security
Allow unknown sources
You may want to read my guide in the General section... ?

berndblb said:
Settings >Security
Allow unknown sources
You may want to read my guide in the General section... ?
Click to expand...
Click to collapse
Sorry... I should have mentioned that I had already done this. I've read through the guides with no luck.

Same problem here....
ablundon said:
Sorry... I should have mentioned that I had already done this. I've read through the guides with no luck.
Click to expand...
Click to collapse
I have the same issue and have tried things. Did you ever get yours unlocked? If so, how?
Thanks!

Mystery Solved....
tmhofmann said:
I have the same issue and have tried things. Did you ever get yours unlocked? If so, how?
Thanks!
Click to expand...
Click to collapse
Looks like I solved my problem. I ran V7 of the unlock tool (for ICS) even though I am on JB. My tablet is now unlocked

Unlock T700T
I am on 4.2.1 Android Firmware version 10.6.1.14.10-20130801. I have security set to allow unknown sources and have gone through all the normal reset to factory, blah, blah... Tried version 8 of the unlocker tool. result "app not installed". Tried version 7 "app installed" reboot. Not unlocked. Or at least it doesn't show it up in the corner at shutdown or boot up. Annoying as hell. Any suggestions?

e.powell said:
I am on 4.2.1 Android Firmware version 10.6.1.14.10-20130801. I have security set to allow unknown sources and have gone through all the normal reset to factory, blah, blah... Tried version 8 of the unlocker tool. result "app not installed". Tried version 7 "app installed" reboot. Not unlocked. Or at least it doesn't show it up in the corner at shutdown or boot up. Annoying as hell. Any suggestions?
Click to expand...
Click to collapse
You have to open the app and follow the steps outlined there. Couple of confirmations that you kiss the warranty goodbye etc... THEN it will unlock it.

Did that. It goes throught the either next, next, (to scroll down) or just scroll check box. Then click install. Then shows installed. I reboot and not unlocked.

e.powell said:
Did that. It goes throught the either next, next, (to scroll down) or just scroll check box. Then click install. Then shows installed. I reboot and not unlocked.
Click to expand...
Click to collapse
No - after installing the app you have to open it like any other app from your app drawer and RUN it.
Installing it does not unlock the device. Running it does :cyclops:
After you used it to unlock you can trash it. It's done all it can do....

Did that. Just hadn't mentioned it in this post. Installed, went into apps. Scrolled through all the crap. Checked agree and press to unlock device. Says "an unknown error occurs which may be a network connection issue please wait and try again later". Made sure unknown sources was allowed in settings and it was registered on ANUS site. Yea, that misspelling was on purpose... WTF!!!!!! Got a tablet that is slow and sucks and can't do anything with it! Wish I would have never gotten rid of my Tab 2. Gonna put this POS on ebay soon.

Has anyone managed to solve this one? I just got a TF700T from woot.com and am having a HELL of a time unlocking it.
It's on 4.2.1 - V7 just seems to time out, V8 won't install in the first place.

rprussell said:
Has anyone managed to solve this one? I just got a TF700T from woot.com and am having a HELL of a time unlocking it.
It's on 4.2.1 - V7 just seems to time out, V8 won't install in the first place.
Click to expand...
Click to collapse
If you have Google's 2-step verification enabled you need to disable it or create an app specific password for the unlock app.
You could also be a victim of Google's "less secure app" feature and need to enable/disable that in your G-account.

berndblb said:
If you have Google's 2-step verification enabled you need to disable it or create an app specific password for the unlock app.
You could also be a victim of Google's "less secure app" feature and need to enable/disable that in your G-account.
Click to expand...
Click to collapse
Hah! You got me in both threads!
I did have the 2-step verification on (I couldn't figure out which bloody password it wanted!) and even with that turned off - and "less secure apps" allowed - it was still timing out.
I tried again this morning, got a message about not having a google account ONCE, I said "don't care," and it sat for a couple minutes and came back and said "Failed."
Now I'm just getting the unknown error again.
Growf.
---------- Post added at 09:05 AM ---------- Previous post was at 08:26 AM ----------
OKAY.
Persistance pays off.
Note: This is on a clean wiped tablet, on stock 4.2.1, using V7 of the tool, and no Google account installed.
I did send a support question to Asus, and they had me send in my Wifi/Bluetooth mac addresses and build info. (There was no mucking about with "we don't support unlocking..." WHEW)
That was about an hour ago - and I've been sitting here pressing the "unlock me" button over, and over, and over, and over... just in case.
Eventually I got the "You don't have a Google account installed.. unlock anyway?" and I said yes - but it would just wait a bit and say "FAILED."
After three or four successful "unlock anyway?" clicks (out of dozens of "unlock me" clicks) it finally rebooted and unlocked.
It's possible that John_Lu at asus just got my MAC info into support and they fixed me up. I dunno.
IN any case, chalk another up for the good guys. Now, off to install Zombi!

I had the same problem installing V8.
Figuring there might be an issue with the file currently posted on the Asus support site, I went looking around for a different source/repost.
I found one here: https://github.com/hackdefendr/TF700T-ADB-Tool
-seems to be for TF700T, unlock tool v8.
Since my tablet is going to be wiped soon anyways and not connecting to any other devices, the malware risk is pretty low, so I went ahead.
The file is slightly larger, 630kb instead of 600kb; and behold, this one installed fine.

I have android v 4.4 what can i use to unlock bootloader. seems i've been trying to hard but the unlock aplication from asus site says for v 4.2 or ics 4.0. so as i assumed when i tried runing the unlock app i got the app not installed message. PLS help.

psilocybinmeth3 said:
I have android v 4.4 what can i use to unlock bootloader.
Click to expand...
Click to collapse
There is no official Android 4.4 for the TF700, so either your bootloader is already unlocked or you have some other version of Android.

i apologize i wasnt specific, i have an asus memo pad 7 i have desperately been trying to root and it runs kitkat 4.4. i read i could unlock bootloader to flash custom rooted rom so this is what i was attempting but i get the application njot installed when i use the tool. Is it not really compatable with my device? if not, what is my best chance at root, as i have already tried towelroot and kingo and framaroot.

You're asking in the wrong device thread.
That aside, the JB unlock tool usually works fine on later versions. That error sounds like the common "less secure apps" problem. Read the thread, google the term.

App not installed v7
Hi I need some help. I downloaded the unlocker tool v7, ran the apk file, but it won't install....
(I have the TF700T (10.6.1.14.10), developer settings on, usb debugging on and unknown sources allowed)
I've searched around and not found people with exactly the same problem.
I don't know what to do anymore ....

Go into your Google account settings on the web and allow "less secure apps". Then the apk will install

Bootloader is relocked and ASUS cannot help me

Hey folks,
hope you can give me any advise.
Unfortunately my TF700 got a corrupted Storage and nothing worked but fastboot.
I was finally able to flash stock rom via fastboot.
But now it seems the bootloader is locked, since i'm not able to flash a custom recovery.
On Boot there is a message that says: "no certificate to inject" an it boots into stock Android JB.
BUT: i want to flash a custom rom.
I already opened a call on ASUS but since 3 weeks they cannot solve the problem. The unlock tool always says that there is a network error, and does not unlock.
Thought it is not possible to relock the Bootloader, but it seems that i made it
Would be nice if anybody could help me with this.
Thx. _

I doubt very much that the bootloader is locked. Check on boot for the tiny text top left: The device is unlocked. It's not there??????
How do you try to flash a recovery?
Post your steps in detail and also check that it's a compatible recovery you are flashing.
While you're at it, also post your bootloader version.

hanswurst1979 said:
Hey folks,
hope you can give me any advise.
Unfortunately my TF700 got a corrupted Storage and nothing worked but fastboot.
I was finally able to flash stock rom via fastboot.
But now it seems the bootloader is locked, since i'm not able to flash a custom recovery.
On Boot there is a message that says: "no certificate to inject" an it boots into stock Android JB.
BUT: i want to flash a custom rom.
I already opened a call on ASUS but since 3 weeks they cannot solve the problem. The unlock tool always says that there is a network error, and does not unlock.
Thought it is not possible to relock the Bootloader, but it seems that i made it
Would be nice if anybody could help me with this.
Thx. _
Click to expand...
Click to collapse
berndblb said:
I doubt very much that the bootloader is locked. Check on boot for the tiny text top left: The device is unlocked. It's not there??????
How do you try to flash a recovery?
Post your steps in detail and also check that it's a compatible recovery you are flashing.
While you're at it, also post your bootloader version.
Click to expand...
Click to collapse
I did some asking around and it would seem this can happen ..... :crying:
There have been cases where a larger android kernel can overflow the partition boundaries and wipe out the unlock token ...
This can also happen if a bad blob is flashed ......
Sorry for the bad news but if you dont have nvflash access and your unlock-token there is nothing that can be done .....
Thx Josh

Actually i flashed original latest blob from asus site via fastboot. And i think the bootloader was included.
But since i have no nvflash backup it seems i am lost in the locked boot loader.
Is there a way that ASUS could help me out?
Were there any cases where ASUS did help?
Thanks for your help

hanswurst1979 said:
Actually i flashed original latest blob from asus site via fastboot. And i think the bootloader was included.
But since i have no nvflash backup it seems i am lost in the locked boot loader.
Is there a way that ASUS could help me out?
Were there any cases where ASUS did help?
Thanks for your help
Click to expand...
Click to collapse
Well its my understand if you can use fastboot at all the bootloader has to be unlocked ....
What happens when you try to flash a recovery from fastboot ?
Thx Josh

Looks like flashing but fails with invalid state message.
After that stock rcovery is still present

Today after 3 weeks i got finally feedback from ASUS....yeah.
They said: that in their systems my tablet is now set as a locked one and i can try to use the unlock again.
But when i tried that there is still the unknown network error appearing.
So the unlock is still not working evem when asus set it as locked in their systems.
Could it be, that there is something more in my tab which is at a wrong state?
Sent from my ASUS Transformer Pad TF700T using XDA Free mobile app

hanswurst1979 said:
Today after 3 weeks i got finally feedback from ASUS....yeah.
They said: that in their systems my tablet is now set as a locked one and i can try to use the unlock again.
But when i tried that there is still the unknown network error appearing.
So the unlock is still not working evem when asus set it as locked in their systems.
Could it be, that there is something more in my tab which is at a wrong state?
Sent from my ASUS Transformer Pad TF700T using XDA Free mobile app
Click to expand...
Click to collapse
If Asus has said this to you then it could take some time for it to trickle down ....
Give it sometime and keep trying , That is the best I can do ....
Sorry for the bad news .... :crying:
Thx Josh

Gold news now!
After months stucking in a locked tablet with stock Firmware and all the lags while using it. The changes made by Google which forced asus to modify the unlock service let me now unlock the tab again....yeah.
Now i am back in business and already back to zombi pop with f2fs.
After a week oft using it i can confirm, that the tf700 has never been that responsive. Vera impressive rom with a great performance thanks for all your help.
Sent from my TF700T using XDA Free mobile app

hanswurst1979 said:
Gold news now!
After months stucking in a locked tablet with stock Firmware and all the lags while using it. The changes made by Google which forced asus to modify the unlock service let me now unlock the tab again....yeah.
Now i am back in business and already back to zombi pop with f2fs.
After a week oft using it i can confirm, that the tf700 has never been that responsive. Vera impressive rom with a great performance thanks for all your help.
Sent from my TF700T using XDA Free mobile app
Click to expand...
Click to collapse
I'm glad it worked out in the end.
My story is basically the same except I was advised to get an RMA and send the tablet to a service center. That is where the nightmare escalated. The service center said they did not help with unlocking, and they told me my tablet wouldn't boot and they would have to replace the motherboard (for $341).
When I wouldn't pay, they sent the tablet back. It booted just fine, and, suddenly the unlock tool worked. I wasn't aware of changes made by Google that you mention. I had to delete my Google account for the tool to finish.
Anyway, I too am happily running ZombiPop and am impressed with the performance.