[Q] Simcard ISSUE after failed update - Xperia Z3 Q&A, Help & Troubleshooting

I have a serious issue on my D6633, i've tryed to roll out the Lollipop update but due to very slow download speed i had to abort (update was not started yet) after the vol dwn + power phase.
After that phese the mobile is unable to activate any of the 2 sim cards, i've tryed serveral sims and al the possible configurazions of network, what ever i do in the information it shows RAdio OFF like is in airplane mode (but of course is not).
I've manage to update the phone but this did not solved the issue, fasctory reset did not solved the issue.
If i insert the simcar the handy detects it but the radio part seems no to activate somehow.
if i boot with no simcard, i insert one simcard, the phone reboots and at the reboot the simcard i have inserted is disabled, if i manually enable it stais forever trying to activate it, at one point it problebly reaches a timeout it says it's acrtive but in the information screes it says like the radio is off, same as when i enable the airplane mode.
I'm quite worried, any suggestion from the community ?
PHone is HK but i'm in spain now and the update was downloaded in span FW is 23.1.1.E.0.1 but the behaviour was the same with the kitkat rom after the failed reboot.
I'm pretty sure is a kind of software but i would like to know if there is a more lower level way to wipe the device more than just do the factory reset.
Any help apreciated.

riodda said:
I have a serious issue on my D6633, i've tryed to roll out the Lollipop update but due to very slow download speed i had to abort (update was not started yet) after the vol dwn + power phase.
After that phese the mobile is unable to activate any of the 2 sim cards, i've tryed serveral sims and al the possible configurazions of network, what ever i do in the information it shows RAdio OFF like is in airplane mode (but of course is not).
I've manage to update the phone but this did not solved the issue, fasctory reset did not solved the issue.
If i insert the simcar the handy detects it but the radio part seems no to activate somehow.
if i boot with no simcard, i insert one simcard, the phone reboots and at the reboot the simcard i have inserted is disabled, if i manually enable it stais forever trying to activate it, at one point it problebly reaches a timeout it says it's acrtive but in the information screes it says like the radio is off, same as when i enable the airplane mode.
I'm quite worried, any suggestion from the community ?
PHone is HK but i'm in spain now and the update was downloaded in span FW is 23.1.1.E.0.1 but the behaviour was the same with the kitkat rom after the failed reboot.
I'm pretty sure is a kind of software but i would like to know if there is a more lower level way to wipe the device more than just do the factory reset.
Any help apreciated.
Click to expand...
Click to collapse
You need to flash a ftf, that will solve your problem.

TheTeslaCoil said:
You need to flash a ftf, that will solve your problem.
Click to expand...
Click to collapse
Is it there a way to do it without unlocking the boot loader ? Phone is still under warranty i don't whant to loose it...
Thanks.

riodda said:
Is it there a way to do it without unlocking the boot loader ? Phone is still under warranty i don't whant to loose it...
Thanks.
Click to expand...
Click to collapse
Sure. With Flashtool.
Download it from internet.There are tutorials on how to flash ftf also on the internet.
Good luck

TheTeslaCoil said:
Sure. With Flashtool.
Download it from internet.There are tutorials on how to flash ftf also on the internet.
Good luck
Click to expand...
Click to collapse
Thanks Mate, i'm downloading it just now, i hope to get enough bandwith to download the ftf from the hotel, for the ftf i have to use xperifirm right ?
But is it a common issue that a simple flash mode boot without a real flash ****s up all the radio part of the phone (actually also the vibe is not working anymore)?
Thanks.

riodda said:
Thanks Mate, i'm downloading it just now, i hope to get enough bandwith to download the ftf from the hotel, for the ftf i have to use xperifirm right ?
But is it a common issue that a simple flash mode boot without a real flash ****s up all the radio part of the phone (actually also the vibe is not working anymore)?
Thanks.
Click to expand...
Click to collapse
Yes, something wasn' t right, but don' t worry, a clean flash, and it will be like a new one.

I've flashed the ftf but no changes, gosh !
This are the sysntoms:
No network from both the sims (it says radio off) enabling or disabling sims take a big while, changing data from sim 1 to sim 2 and vice versa take ages (it looks like it just reaches a timeout).
It seems that the failed update some how diabled the radio of the SOC at low level but i have no idea ho to enable it.
Any help wellcome.
Thanks.

riodda said:
I've flashed the ftf but no changes, gosh !
This are the sysntoms:
No network from both the sims (it says radio off) enabling or disabling sims take a big while, changing data from sim 1 to sim 2 and vice versa take ages (it looks like it just reaches a timeout).
It seems that the failed update some how diabled the radio of the SOC at low level but i have no idea ho to enable it.
Any help wellcome.
Thanks.
Click to expand...
Click to collapse
Ok, it's a hardware problem.
Replace the phone.

TheTeslaCoil said:
Ok, it's a hardware problem.
Replace the phone.
Click to expand...
Click to collapse
Gosh, how the hell is possible that from just beacouse a flash boot the radio stops working !
I hope sony italy recognize the HK warranty....finger crossed....i'm quite disappointed by sony quality if justa after 6 months the phone is dead !
Thanks for help anyway.

riodda said:
Gosh, how the hell is possible that from just beacouse a flash boot the radio stops working !
I hope sony italy recognize the HK warranty....finger crossed....i'm quite disappointed by sony quality if justa after 6 months the phone is dead !
Thanks for help anyway.
Click to expand...
Click to collapse
Since a clean ftf flash did not solved the problem, well...maybe you can take it to a service.

Have you tried to force a software repair using PCComapnion?
Download PCCompanion, click on software update, if it says you have the latest software click on "Repair my phone" and follow the instructions.

gregbradley said:
Have you tried to force a software repair using PCComapnion?
Download PCCompanion, click on software update, if it says you have the latest software click on "Repair my phone" and follow the instructions.
Click to expand...
Click to collapse
It' s almost the same with a clean ftf flash.
But maybe he' s in luck.

Related

Help: Bricked HTC 8x

Hello,
After a failed Windows 10 upgrade attempt, my HTC 8x was working fine however after few days I attempted to soft reset it and all hell broke loose! Its stuck in reset gears loop ever since.
Note: Being a non-poster member (so far), I'm not allowed to post outside links so unable to post screenshots!
http: //s16.postimg.org/e58yok9th/image.jpg
http: //s1.postimg.org/jk31zmncf/image.jpg
I have tried the below however not successful, any help is appreciated...
1. Attempt to hard reset by holding down the volume down key while powering on the device > Result: Doesnt show the Exclamation ( ! ) symbol
2. Windows Phone Recovery tool doesnt detect the phone > choose my phone was not detected > Start the phone in boot loader mode by holding both volume up and down keys while powering on > It goes to boot loader mode however reports "Software package is not found on server"!
http: //s29.postimg.org/ivtb6n21j/image.jpg
3. RUU_ACCORD_WR_GDR3_00_MR_HTCCN_CHS_CT_4.13.1401.03_0.21.70_RETAIL_ENC_RELEASE.exe and similar packages > Old package error
http: //s22.postimg.org/gfcdp55s1/NBFError.jpg
4. HTCDeviceInfo.exe successfully detects the device however HTCRomUpdater fails to flash .NBH file http: //s18.postimg.org/5kpf6h70p/HTCRom_Flashor_Error.jpg
5. FFUTool.exe doesnt detect the device! http: //s2.postimg.org/52daia255/FFUTool_Failure.jpg
6. Thor2 doesnt decte the device http: //s4.postimg.org/ei60y1b1p/Thor2_Error.jpg
Is there ANYTHING else I can do to get this device working? Or buying a new phone is the only solution?
Fixed!
I was able to fix the device using NSU with original firmware FFU.
Where did you find?
k00lf1re said:
I was able to fix the device using NSU with original firmware FFU.
Click to expand...
Click to collapse
where did you find original firmware?
How were you able to install Windows 10 mobile on the 8X man? Can you do that again?
killerz0ne said:
How were you able to install Windows 10 mobile on the 8X man? Can you do that again?
Click to expand...
Click to collapse
windows phone 10 is not available for htc 8x now. old methods not work anymore now.
rza35 said:
windows phone 10 is not available for htc 8x now. old methods not work anymore now.
Click to expand...
Click to collapse
I am well aware of that. Do you guys think we will ever be able to install W10 on our phones. Contacted HTC support and they said that the 8X will not be compatible with W10 because of some hardware limitations, but they were not willing to tell specifics. What are the chances that we will be able to still install W10 by unofficial means?
k00lf1re said:
I was able to fix the device using NSU with original firmware FFU.
Click to expand...
Click to collapse
Can you maybe go into a bit more detail on what you had to do to get the original firmware on the device? I'm having the same problem after getting the update from MS today.
mbrio said:
Can you maybe go into a bit more detail on what you had to do to get the original firmware on the device? I'm having the same problem after getting the update from MS today.
Click to expand...
Click to collapse
Same here. Installed Win10 update and phone is bricked. Need the detail and links to flash it
k00lf1re said:
I was able to fix the device using NSU with original firmware FFU.
Click to expand...
Click to collapse
How did you do it, when I use NSU it doesn't want to recognise my 8x
The fact is that the update was sent to ALL HTC 8X in the world. Mine installed the update during the night without my consent.
Microsoft will probably blame Skynet for trying to terminate all and each 8x there is.
Well...Mine is broken now. I'll be waiting for official fixes.
WaGo! said:
The fact is that the update was sent to ALL HTC 8X in the world. Mine installed the update during the night without my consent.
Microsoft will probably blame Skynet for trying to terminate all and each 8x there is.
Well...Mine is broken now. I'll be waiting for official fixes.
Click to expand...
Click to collapse
Exactly. Still bricked (stuck in reboot loop) and waiting for some official guidance but so far nothing...
BrannanD said:
Exactly. Still bricked (stuck in reboot loop) and waiting for some official guidance but so far nothing...
Click to expand...
Click to collapse
My HTC 8x routine now:
1- Turn On.
2- Show message about the unsuccessful update.
3- Play the alarm (set to play daily at 7 am)
4- Turn Off.
5- GoToAndPlay(1) hahahahahahahha
Spent hours to restore some other rom, only got "INVALID VENDER ID" (sic) by the ROMUpdateUtility. My phone completed the update, seems to work fine, just reboots randomly after a couple of minutes. Had to setup wifi after a hard reset, otherwise apps were missing, including the Settings app. And the letters are tiny. This is sad and hilarious. Also, camera is gonsky.
gabest11 said:
Spent hours to restore some other rom, only got "INVALID VENDER ID" (sic) by the ROMUpdateUtility. My phone completed the update, seems to work fine, just reboots randomly after a couple of minutes. Had to setup wifi after a hard reset, otherwise apps were missing, including the Settings app. And the letters are tiny. This is sad and hilarious. Also, camera is gonsky.
Click to expand...
Click to collapse
Where did you get the ROMUpdateUtility (and a suitable ROM) from?
BrannanD said:
Where did you get the ROMUpdateUtility (and a suitable ROM) from?
Click to expand...
Click to collapse
I think you misunderstood me, no roms worked. There are many on the internet, even here on this forum. There seems to be an id in the phone and it does not match with the package.
Tried these with my t-mobile branded EU phone, all invalid.
RUU_ACCORD_U_APO_00_HTC_Europe_2.00.401.03_1.11b.32.19.23_2_15.42.32_RETAIL_ENC_RELEASE
IMG_ACCORD_U_GDR2_00_S_HTC_Europe_3.41.401.01_1.17b.32.19.14_15.62b.32_RETAIL_ENC_RELEASE
RUU_ACCORD_WR_GDR3_00_MR_HTCCN_CHS_CT_4.13.1401.03_0.21.70_RETAIL_ENC_RELEASE
Also talked with HTC live support, they have no idea of course.
Windows Phone Recovery Tool detects the phone, but can't offer any ROM.
terible
gabest11 said:
I think you misunderstood me, no roms worked. There are many on the internet, even here on this forum. There seems to be an id in the phone and it does not match with the package.
Tried these with my t-mobile branded EU phone, all invalid.
RUU_ACCORD_U_APO_00_HTC_Europe_2.00.401.03_1.11b.32.19.23_2_15.42.32_RETAIL_ENC_RELEASE
IMG_ACCORD_U_GDR2_00_S_HTC_Europe_3.41.401.01_1.17b.32.19.14_15.62b.32_RETAIL_ENC_RELEASE
RUU_ACCORD_WR_GDR3_00_MR_HTCCN_CHS_CT_4.13.1401.03_0.21.70_RETAIL_ENC_RELEASE
Also talked with HTC live support, they have no idea of course.
Windows Phone Recovery Tool detects the phone, but can't offer any ROM.
Click to expand...
Click to collapse
same issue. I installed Windows insider and enrolled fast program. yesterday, phone noticed me have an update. I downloaded and wait 10 hours, but it's still "migrating data ..."
I press power then back button, I see lockscreen and unlimmited number of password length. the live tile screen so miscellaneous and several app not access (phone, mess, setttings, store ..). It says " need go to store ...".
terrible ... I've tryed newest Windows phone recovery tool 2.1.2. It detect my phone but say "no software package on server"
did you check http://forum.xda-developers.com/htc-8x/development/ruu-collection-t2916107
Isich said:
did you check http://forum.xda-developers.com/htc-8x/development/ruu-collection-t2916107
Click to expand...
Click to collapse
Those links are all offline -> 404 error
What about this topic the procedure should be similar to flash http://forum.xda-developers.com/showthread.php?t=2137556
it has link to official rom HTC_Europe_2.00.401.03 which is at http://www.androidruu.com/?developer=Accord
http://matboot.blogspot.bg/2015/02/officestockupromhtc8xACCORD.html
My phone does not want to recognize the image files on a pen drive when I hold the cam button. It just boots Windows normally.
EDIT: Managed to buy an y-cable and the rom flashed from the pen drive! Back to 8.1 again.

[Q] Nexus 5 not recognising sim card anymore...

It just stop working few day's ago, can't make it work with any sim card anymore. It all happens at 6.0.1. I tried to install 5.0.1. with no luck there, and 4.4.4. that didn't work either but at least at 4.4.4. I could mess a little bit with finding carrier at settings , with 6.0.1 and 5.0.1. it is faded in setting menu. Will get ss here. I am sorry for my English, if there is anyone with any idea there to help I would be very grateful. :crying:
If clean flash doesnt help, probably your sim tray is broken. You can try flashing latest radio from factory images. Maybe that could help :/
aciupapa said:
If clean flash doesnt help, probably your sim tray is broken. You can try flashing latest radio from factory images. Maybe that could help :/
Click to expand...
Click to collapse
Will try that, thank you. Sad thing is that I love this phone, and I take care of it so hard (no usage signs anywhere o it) if radio flash don't work what you think about that sim tray? Is that changeble?
Akaaaac said:
Will try that, thank you. Sad thing is that I love this phone, and I take care of it so hard (no usage signs anywhere o it) if radio flash don't work what you think about that sim tray? Is that changeble?
Click to expand...
Click to collapse
I believe sim card slot is soldered on the board. If radio flash wont helpYou cant fix it at home, withouth soldering skills and a special tool

Bootloader Unlocked - Camera not working - DRM patch anyone?

Hi everbody,
I've my device since 2 days and i'm looking for a solution to my problem : when i take a photo with the stock app, it shows me a green screen after the shutter :/
Of course i tasted all i can before this post : restore my device, Emme (not possible when bootloader unlock), ... Maybe if someone send me the original apk, i can install it and resolve my pb.
Hope someone can do it
Thx
Pretty sure this is the one you need.
http://www.apkmirror.com/apk/sony-mobile-communications/sony-camera/camera-sony-mobile-communications-2-0-0-release/sony-camera-2-0-0-4-android-apk-download/
It's the same version as I have.
jms.flynn said:
Pretty sure this is the one you need.
http://www.apkmirror.com/apk/sony-mobile-communications/sony-camera/camera-sony-mobile-communications-2-0-0-release/sony-camera-2-0-0-4-android-apk-download/
It's the same version as I have.
Click to expand...
Click to collapse
Thanks for your reply ! Unfortunately, it's "corrupted" (i'm french, sorry for my english)
I made a test with other apps and it works... But not Sony camera
Today, Emma detects my device and software is downloading new version (1309 vs 1306). Crosse my fingers to resolve my pb with this !
Nikom69 said:
Today, Emma detects my device and software is downloading new version (1309 vs 1306). Crosse my fingers to resolve my pb with this !
Click to expand...
Click to collapse
Probably won't but fingers crossed - This looks like something that happens when you unlock bootloader. Some functions might get disabled (it's usually only the advanced camera functions such as noise cancelling, but on my X camera was only showing green). Try the Emma dev version - should work (should give you at least some functionality), or wait for a kernel to be developed.
As a cautionary tale, it's way too early for BL unlock where there is No dev support. This release is just too recent. Personally, I'll wait for tested root methods and hopefully a TA backup solution.
Do you know where I can find Emma dev version ?
Coz you're right : it didn't work...
Nikom69 said:
Do you know where I can find Emma dev version ?
Coz you're right : it didn't work...
Click to expand...
Click to collapse
Download the EMMA from sony website. As soon as it detects your unlocked bootloader it will automagically download the latest dev fw version - customization is outside of what xperiafirm offers and it should work. Should. I'm still waiting for my phone to be delivered so I can't help you further than that. I just know it works for terrible failures.
In any case, a kernel that addresses the DRM content functionality is probably weeks away weeks away. Maybe relocking the bootloader will help? Could restore partial camera functionality, instead of a green screen.
Again, I'm coming with ideas under a huge maybe but you should give it a try.
Sebi673 said:
Download the EMMA from sony website. As soon as it detects your unlocked bootloader it will automagically download the latest dev fw version - customization is outside of what xperiafirm offers and it should work. Should. I'm still waiting for my phone to be delivered so I can't help you further than that. I just know it works for terrible failures.
In any case, a kernel that addresses the DRM content functionality is probably weeks away weeks away. Maybe relocking the bootloader will help? Could restore partial camera functionality, instead of a green screen.
Again, I'm coming with ideas under a huge maybe but you should give it a try.
Click to expand...
Click to collapse
i think for the moment relocking bootloader is the best... but how ? Could you (or someone) help me step by step ?
In flashtool / Emma the "volume down + plug usb" isn't working, so i have only fastboot command...
Nikom69 said:
i think for the moment relocking bootloader is the best... but how ? Could you (or someone) help me step by step ?
In flashtool / Emma the "volume down + plug usb" isn't working, so i have only fastboot command...
Click to expand...
Click to collapse
It should be working although you need to install the drivers without Enforcing Driver signature.
To do that you need to restart your PC while holding the Shift key. Shift, click restart and a 'new' screen will appear asking you how do you want to restart. go through the menus till you see the F1-12 options. As far as I remember F7 is the one that disables driver signature enforcement. After that PC should restart normally but without that thingy. Once restarted go to flashtool folder - drivers - and install the drivers - click allow everywhere and voila, drivers are set. From there on, you should see the phone as connected. Emma should also work.
hrs a vid of how to custom restart https://youtu.be/71YAIw7_-kg?t=1m1s
Sebi673 said:
It should be working although you need to install the drivers without Enforcing Driver signature.
To do that you need to restart your PC while holding the Shift key. Shift, click restart and a 'new' screen will appear asking you how do you want to restart. go through the menus till you see the F1-12 options. As far as I remember F7 is the one that disables driver signature enforcement. After that PC should restart normally but without that thingy. Once restarted go to flashtool folder - drivers - and install the drivers - click allow everywhere and voila, drivers are set. From there on, you should see the phone as connected. Emma should also work.
hrs a vid of how to custom restart https://youtu.be/71YAIw7_-kg?t=1m1s
Click to expand...
Click to collapse
After doing all things... same issue ! In FlashTool driver setup, i didn't find exactly xzp drivers... so i install all to make a test and this is what i had :
Nikom69 said:
After doing all things... same issue ! In FlashTool driver setup, i didn't find exactly xzp drivers... so i install all to make a test and this is what i had :
Click to expand...
Click to collapse
You just need the generic adb drivers. but if they're not working try those. https://developer.sonymobile.com/downloads/drivers/xperia-xz-premium-driver/ Although flashtool might not be compatible. I can't confirm this since I'm still waiting for my phone to be delivered. Soon this should be populated, is where you can find a custom kernel that restores DRM functionality https://kernel.andro.plus/yoshino.html
In Windows, my device with green led (volume - and plugged) => SOMC Flash Device. If i click on "upgrade drivers" and go in Sony Driver folder, windows tells me my driver is up to date.
I certainly forget or loose something, but it's the first time i have pb with any device since 10 years !! :/
DRM patch?
@FartyParty @kemod @AndroPlus
Hey guys, can you please help @Nikom69 with his DRM issue?
He unlocked BL and has no camera functionality - green screen. He flashed the FW with EMMA and still no camera. And flashtool isn't working. I did my best to help him but I'm still waiting for my phone to arrive.
So do you have a working DRM patch or something to get him at least basic camera functions back? I told him to wait for AndroPlus Kernel but maybe there's a quick fix or a different idea.
Sebi673 said:
...He unlocked BL and has no camera functionality - green screen. ...
Click to expand...
Click to collapse
Unfortunately no, I experienced the same and also posted this issue on another thread hoping that someone won't repeat my mistake
https://forum.xda-developers.com/showpost.php?p=72645858&postcount=19
It seems like all proprietary post processing is no longer functional after bootloader unlock, but video still work to some extent and you can still use the camera only in manual mode with ISO 100 and all features off (which is useless). My Sony XZP just turn into an expensive and beautiful "worse than AOSP phone" right now. I really hope someone could have a solution to this, heck I even willing to pay for it.
Yes, unlocking the bootloader destroys the drm-keys and disables stuff.
The keys are gone, warranty gone, no amount of flashing this or that will restore anything.
Relocking the bootloader will NOT restore drm-keys because they are gone FOREVER.
Just wait for a custom kernel with drm-fix included and the camera will work again.
How were you even able to unlock the bootloader if you can't get flashtool to work?
FartyParty said:
Yes, unlocking the bootloader destroys the drm-keys and disables stuff.
The keys are gone, warranty gone, no amount of flashing this or that will restore anything.
Relocking the bootloader will NOT restore drm-keys because they are gone FOREVER.
Just wait for a custom kernel with drm-fix included and the camera will work again.
How were you even able to unlock the bootloader if you can't get flashtool to work?
Click to expand...
Click to collapse
That's simple - Fastboot commands. I'm receiving my XZp today but now I'll think twice and wait for the Androplus.
I was thinking for bootloader relock - cause on my Xperia X after relocking camera was working to some extent, but its not the case here..... Anyway if you think of something write it here. He'll be happy for any solution you find. I know how it feels to go from flagship to brick in under 3 seconds so he's got my full support :laugh:
Sebi673 said:
That's simple - Fastboot commands. I'm receiving my XZp today but now I'll think twice and wait for the Androplus.
I was thinking for bootloader relock - cause on my Xperia X after relocking camera was working to some extent, but its not the case here..... Anyway if you think of something write it here. He'll be happy for any solution you find. I know how it feels to go from flagship to brick in under 3 seconds so he's got my full support :laugh:
Click to expand...
Click to collapse
So he managed to unlock bootloader with adb fastboot but adb flashboot doesn't work?
If he were able to flash twrp he could just flash drm-fix etc.
But eh, just gotta wait a little.
FartyParty said:
So he managed to unlock bootloader with adb fastboot but adb flashboot doesn't work?
If he were able to flash twrp he could just flash drm-fix etc.
But eh, just gotta wait a little.
Click to expand...
Click to collapse
Exactly, he needs the DRMfix, do you have it? Or should he wait for the kernel to come out. This Thread should be a cautionary tale for first timers so information is the key. :cyclops:
Sebi673 said:
Exactly, he needs the DRMfix, do you have it? Or should he wait for the kernel to come out. This Thread should be a cautionary tale for first timers so information is the key. :cyclops:
Click to expand...
Click to collapse
This is what I used on the Sony XZ, XZs
LINK
Nikom69 said:
Hi everbody,
I've my device since 2 days and i'm looking for a solution to my problem : when i take a photo with the stock app, it shows me a green screen after the shutter :/
Of course i tasted all i can before this post : restore my device, Emme (not possible when bootloader unlock), ... Maybe if someone send me the original apk, i can install it and resolve my pb.
Hope someone can do it
Thx
Click to expand...
Click to collapse
You have to flash the modified kernel with the drm patch.. The same thing happened in my XZs, got solved only after I flashed the modified kernel..

SM-G955U1. XAA version. Bootloop problem, any help?

MY BAD, PLEASE MOVE THIS TO THE CORRECT SECTION. I'M REALLY SORRY.
Hello!, my mother bought this phone for her in the US and from day 0 it has been having problems. She couldn't use wifi or bluetooth for example, and sometimes it just kept restarting till it worked again, but without any connectivity functions, except mobile data.
I tried to fix this updating the phone using Samsung Smart Switch to the last build (AQL1) but now the phone is stuck on the boot screen no matter what I do.
Tried flashing with Odin, it worked, but the phone is still on boot loop. I read somewhere in this forum that you can install an older version of the bootloader to take the phone out of this hell and I did it, using the build AQK2 bootloader but no luck, same problem.
Also, the phone doesn't have USB debugging enable nor OEM unlock either. I can access both recovery and download mode though.
At this point I'm out of ideas, can someone help me with this one?
Thanks in advanced.
fefin
fefin said:
MY BAD, PLEASE MOVE THIS TO THE CORRECT SECTION. I'M REALLY SORRY.
Hello!, my mother bought this phone for her in the US and from day 0 it has been having problems. She couldn't use wifi or bluetooth for example, and sometimes it just kept restarting till it worked again, but without any connectivity functions, except mobile data.
I tried to fix this updating the phone using Samsung Smart Switch to the last build (AQL1) but now the phone is stuck on the boot screen no matter what I do.
Tried flashing with Odin, it worked, but the phone is still on boot loop. I read somewhere in this forum that you can install an older version of the bootloader to take the phone out of this hell and I did it, using the build AQK2 bootloader but no luck, same problem.
Also, the phone doesn't have USB debugging enable nor OEM unlock either. I can access both recovery and download mode though.
At this point I'm out of ideas, can someone help me with this one?
Thanks in advanced.
fefin
Click to expand...
Click to collapse
Have you reached out to Samsung yet?
Mr. Orange 645 said:
Have you reached out to Samsung yet?
Click to expand...
Click to collapse
Thanks for answering. Where I live there is not a single Samsung Service, only at like 1800km from here, that's why I'm trying to solve this by myself but seems that this is a hard one... I hope someone can help me to deal with this as it was a big investment :/
Thanks again!, if someone knows a way to help please tell me.
fefin
fefin said:
Thanks for answering. Where I live there is not a single Samsung Service, only at like 1800km from here, that's why I'm trying to solve this by myself but seems that this is a hard one... I hope someone can help me to deal with this as it was a big investment :/
Thanks again!, if someone knows a way to help please tell me.
fefin
Click to expand...
Click to collapse
I mean have you called or emailed Samsung?
Mr. Orange 645 said:
I mean have you called or emailed Samsung?
Click to expand...
Click to collapse
No I haven't, I will give a try soon through web chat.
I mean, this shouldn't be happening, it's a brand new phone, all over the internet are people with the same problems as me and looks like so far there is no solution.
Maybe it's a faulty phone/hardware? My knowledge is not enough in this matter.
See you!,
Federico.
I need a couple things from you
1. What model does it say on the back of the phone i understand you posted it in the header but please for safety sake .
2. Go into download mode for me so i can see what carrier it lists
3. Try wiping data cache in recovery
Sent from my SM-G955U1 using XDA-Developers Legacy app
allenjthomsen said:
I need a couple things from you
1. What model does it say on the back of the phone i understand you posted it in the header but please for safety sake .
2. Go into download mode for me so i can see what carrier it lists
3. Try wiping data cache in recovery
Sent from my SM-G955U1 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Thanks for answering!, here it goes:
1. It says SM-G955U1
2. Carrier: XAA
3. Done, still the same.
An update from my last post:
After a few bootloops the FRP screen showed up, as the phone can't use wifi yet I managed to access using mobile data and enabled the USB debugging, but after trying to enable wifi the phone froze and went on bootloop again, so still the same but with the USB debugging enabled. I'm currently on the build AQK2.
Thanks again, and I hope we can fix this.
Update 2:
I cleared the cache, after a few bootloops the phone actually boots (gets to the lock screen), and it restarts again while the message "Android is starting" is loading, so now it's a different type of bootloop I guess. It does the same even in safe mode.
I will turn it off for now.
fefin said:
Thanks for answering!, here it goes:
1. It says SM-G955U1
2. Carrier: XAA
3. Done, still the same.
An update from my last post:
After a few bootloops the FRP screen showed up, as the phone can't use wifi yet I managed to access using mobile data and enabled the USB debugging, but after trying to enable wifi the phone froze and went on bootloop again, so still the same but with the USB debugging enabled. I'm currently on the build AQK2.
Thanks again, and I hope we can fix this.
Update 2:
I cleared the cache, after a few bootloops the phone actually boots (gets to the lock screen), and it restarts again while the message "Android is starting" is loading, so now it's a different type of bootloop I guess. It does the same even in safe mode.
I will turn it off for now.
Click to expand...
Click to collapse
Ok i want you to do a couple things for me
1.Download this file http://updato.com/firmware-archive-select-model?record=F837B5F2EC0611E7A5F9FA163EE8F90B this is the latest update for the G955U1
2. extract the zip file using 7zip so you have 5 .tar.md5 files
3. go to the CSC_OYM_G955U1OYM2AQL1_CL12513005_QB15986651_REV00_user_low_ship_MULTI_CERT.tar.md5 and right click on the file and goto 7-zip and then click open archive
4. you will see a file called DREAM2QLTE_USA_SINGLE.pit i want you to extract it to the folder you have Odin in if not quick search forums for it
5. Open odin and go to the the pit tab it will do a pop up just click ok and ignore
6. click the pit button and find the pit file that you extracted and select it
7. now go to options tab
8.check to make sure you have auto reboot, re-partition, and f reset timer checked
9.Load BL,AP,CP,CSC in respective slots on right side
10. click start and let the phone flash, as soon as it is done hold volume up bixby and power button wait for recovery to load and wipe data and factory reset.
11. reboot and let it boot if you are still in a bootloop after these steps pm me and i will help you the last way i know how to fix these phones.
allenjthomsen said:
Ok i want you to do a couple things for me
1.Download this file http://updato.com/firmware-archive-select-model?record=F837B5F2EC0611E7A5F9FA163EE8F90B this is the latest update for the G955U1
2. extract the zip file using 7zip so you have 5 .tar.md5 files
3. go to the CSC_OYM_G955U1OYM2AQL1_CL12513005_QB15986651_REV00_user_low_ship_MULTI_CERT.tar.md5 and right click on the file and goto 7-zip and then click open archive
4. you will see a file called DREAM2QLTE_USA_SINGLE.pit i want you to extract it to the folder you have Odin in if not quick search forums for it
5. Open odin and go to the the pit tab it will do a pop up just click ok and ignore
6. click the pit button and find the pit file that you extracted and select it
7. now go to options tab
8.check to make sure you have auto reboot, re-partition, and f reset timer checked
9.Load BL,AP,CP,CSC in respective slots on right side
10. click start and let the phone flash, as soon as it is done hold volume up bixby and power button wait for recovery to load and wipe data and factory reset.
11. reboot and let it boot if you are still in a bootloop after these steps pm me and i will help you the last way i know how to fix these phones.
Click to expand...
Click to collapse
Sadly it didn't work. The phone is still loading till "android is starting" sign and then restarting again.
I will write you so you can help me through pm, could this be a faulty hardware?
I'd like to know the other solution too.
I will tell you all what todo as a last resort.
IF YOU CHOOSE TO DO THIS I TAKE NO RESPONSIBILITY IF YOUR DEVICE STOPS WORKING OR DOES NOT TURN ON!!!
Follow all previously said steps i outlined but when you go into the options tab select nand erase all also then flash device.
Sent from my SM-G955U1 using XDA-Developers Legacy app
try installing PartCyborgRom
@fefin -Sorry to hear that you're having issues - But I'd like to clear one thing up - Your comment that this is an issue "all over the internet" sim isn't true... I don't know how many Millions of S8 / S8+ have been sold - But your post is the first that I've ever heard of anything like this... I concur with the recommendation that you call or Chat with Samsung Technical Support - Preferably before you find the phone completely unable to Boot into Download Mode - Get Samsung to help you - or you may risk voiding the warranty if Samsung determines that you are ultimately responsible for the state of the phone ??
Sent from my SM-G955W ??
allenjthomsen said:
I will tell you all what todo as a last resort.
IF YOU CHOOSE TO DO THIS I TAKE NO RESPONSIBILITY IF YOUR DEVICE STOPS WORKING OR DOES NOT TURN ON!!!
Follow all previously said steps i outlined but when you go into the options tab select nand erase all also then flash device.
Sent from my SM-G955U1 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Thanks for your help! Much appreciated.
DR25 said:
try installing PartCyborgRom
Click to expand...
Click to collapse
Thanks for your suggestion, I will look into it.
shaggyskunk said:
@fefin -Sorry to hear that you're having issues - But I'd like to clear one thing up - Your comment that this is an issue "all over the internet" sim isn't true... I don't know how many Millions of S8 / S8+ have been sold - But your post is the first that I've ever heard of anything like this... I concur with the recommendation that you call or Chat with Samsung Technical Support - Preferably before you find the phone completely unable to Boot into Download Mode - Get Samsung to help you - or you may risk voiding the warranty if Samsung determines that you are ultimately responsible for the state of the phone
Sent from my SM-G955W
Click to expand...
Click to collapse
Thanks for answering!, sorry for my late response.
Well, if you check samsung's official forum there are a few threads with 15+ pages of people complaining about wifi issues (https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/GS8QA/thread-id/862/page/1 and https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/GS8QA/thread-id/30601/page/1) about bootloop problems, (https://us.community.samsung.com/t5...id/GS8QA/thread-id/3920/highlight/true/page/1) also there is a post on another webpage talking about bootloops on this model and how to fix them (https://thedroidguy.com/2017/12/sol...p-issue-s8-turns-screen-remains-black-1079013).
I know it's not representative, as you said, millions of phones has been sold, but what I meant when I said "all over the internet" is that you can easily find people with this same problem. This shouldn't be happening, not on any phone even less on such an expensive phone.
I think the phone is officially dead, I took it to a well known local technician and even him couldn't fix it. My nearest official samsung service is 1600km away. On the other hand, my aunty got for herself an S8 and it's working perfect, so it's just bad luck for my mom I guess.
The phone had issues since she bought it (wifi and bluetooth didn't worked at all, but she is not really a tech person so she thought it was fine), the phone was working with some bootloops from time to time and after a while it fell from and got a little crack on the top but it didn't change the behavior of the phone, it was still ****ed up. That's the thing, because of the crack I'm pretty sure they won't take it back or even try to fix it (for free at least), they will say the problem is because of the fall. I'd been reading a lot about this and seems that I'm pretty screwed D:
I will sell the phone for parts. At least I will recover 60% of the initial investment.
fefin said:
That's the thing, because of the crack I'm pretty sure they won't take it back or even try to fix it (for free at least), they will say the problem is because of the fall. I'd been reading a lot about this and seems that I'm pretty screwed D:
I will sell the phone for parts. At least I will recover 60% of the initial investment.
Click to expand...
Click to collapse
If you have some 'proof' the problem existed, before the crack, and can prove when the crack occurred, or reasonable determinate approximation, small claims court will vindicate you, and Samsung will have to pay.
Sad to say would take a little time of yours to get them there, but it is an easy process, and with reasonable ability to determine/evidence those two things, a sure win.
But still a PITA.

Defective ONnePlus 7 ? Help me out pls

Ok so i will try to go straight to the point.
I got OnePlus 7 that i bought from Aliexpress (8gb and 256gb) the thing is that im almost 90% sure this phone is defective.
You can use teh phone correctly for about 2 days then all of a sudden it will freeze completely and then you CANT do absolutely anything else, not even turn it off by holding power button ..
So i just left it there until it ran out of battery.
Then i charge while inside the fastboot and when i try to boot it is in a boot loop , doesnt even go into the boot animation
and to make things even more interesting i tried to wipe data guess what? The phone screen suddendly started blinking until again it ran out of battery. (you could see for a split of a second every time the screen blinks the progress bar of the wipe but it never moved from initial point).
So yea at this point is pretty obvious that something is wrong so i bought a Mi9T Pro meanwhile but i dont want this phone to go to waste.
Anyone out there has a clue of what could be? I wanna attempt to fix it myself if possible.
Aliexpress just gave a bit of the money back and the company Hongkong Goldway didnt give a f and they even go as far as to pretend they don't know what i'm saying ( the language barrier when it beneficial for them ).
This was gonna be a short explanation but i guess it was neccesary to be this long to explain correctly whats going on.
BTW: the only way yo make the phone work again for 2 days mayebe 3 is by using the MSM tool , any other method doesnt work.
also when it was working i filled the whole 256gb to kinda check the internal memory for corruption but it actually filled up without any problem so idk .
The problem isn't the phone, the problem is you. Clearly you stuffed the phone up yourself by trying to mod/root it and now you have ruined it further by flashing incorrect images to the device.
You shouldn't be coming to XDA when the fault is entirely on you, I've seen it all before.
@PriPhaze is your device stock(bootloader locked) or modified in any way?
aaycce said:
The problem isn't the phone, the problem is you. Clearly you stuffed the phone up yourself by trying to mod/root it and now you have ruined it further by flashing incorrect images to the device.
You shouldn't be coming to XDA when the fault is entirely on you, I've seen it all before.
Click to expand...
Click to collapse
Really? Lol it's that the best you could say? Trying to sound smart eh ? lmao
Clearly you don't know what you saying so you are not the person I'm looking for but "thanks" for such "helpful" respond.
strongst said:
@PriPhaze is your device stock(bootloader locked) or modified in any way?
Click to expand...
Click to collapse
Hi, the device is unlocked right now. I didn't install any other ROM other than OOS.
PriPhaze said:
Really? Lol it's that the best you could say? Trying to sound smart eh ? lmao
Clearly you don't know what you saying so you are not the person I'm looking for but "thanks" for such "helpful" respond.
Hi, the device is unlocked right now. I didn't install any other ROM other than OOS.
Click to expand...
Click to collapse
Thank you for the reply. Is the bootloader just unlocked or do you have installed anything like twrp, magisk or others?
Which version of OxygenOS do you have?
strongst said:
Thank you for the reply. Is the bootloader just unlocked or do you have installed anything like twrp, magisk or others?
Which version of OxygenOS do you have?
Click to expand...
Click to collapse
Thanks to you
Ahh yes twrp was installed but now it's inaccessible .
After the phone freezed I can no longer use twrp.
Also yes magisk was installed to restore my apps using swift backup.
OOS version is the last one available.
PriPhaze said:
Thanks to you
Ahh yes twrp was installed but now it's inaccessible .
After the phone freezed I can no longer use twrp.
Also yes magisk was installed to restore my apps using swift backup.
OOS version is the last one available.
Click to expand...
Click to collapse
It might be a good idea to use unbrick tool and clean flash the stock OxygenOS, recovery and remove root to see if it behaves better.
strongst said:
It might be a good idea to use unbrick tool and clean flash the stock OxygenOS, recovery and remove root to see if it behaves better.
Click to expand...
Click to collapse
I did, same behaivor ; in 2 days more less it will freeze and reboot and then system will be gone.
And so i need to use MSM tool again to get it back running. The only thing i have not tried is to use a custom ROM insetad of OOS
PriPhaze said:
I did, same behaivor ; in 2 days more less it will freeze and reboot and then system will be gone.
And so i need to use MSM tool again to get it back running. The only thing i have not tried is to use a custom ROM insetad of OOS
Click to expand...
Click to collapse
Maybe I did not understand correctly: Did you tried the stock rom without unlocking the bootloader and magisk? Or did you immediately unlock and install magisk immediately and then test?
The stock rom is stable and should work, otherwise a hardware issue can be the problem why you have those issues.
strongst said:
Maybe I did not understand correctly: Did you tried the stock rom without unlocking the bootloader and magisk? Or did you immediately unlock and install magisk immediately and then test?
The stock rom is stable and should work, otherwise a hardware issue can be the problem why you have those issues.
Click to expand...
Click to collapse
Yea tried with locked bootloader and then unlocked .
So yea maybe i wasn't clear enough but what i meant with the first post is that im 90% sure that here is a hardware issue but i dont really know what could be and there is not repair service in my country.
Thats why the only option i have left is to figure out what is wrong and change that part.
Iwas hoping someone could guide me to figure out which part i need to change.
PriPhaze said:
Yea tried with locked bootloader and then unlocked .
So yea maybe i wasn't clear enough but what i meant with the first post is that im 90% sure that here is a hardware issue but i dont really know what could be and there is not repair service in my country.
Thats why the only option i have left is to figure out what is wrong and change that part.
Iwas hoping someone could guide me to figure out which part i need to change.
Click to expand...
Click to collapse
Hmm, I can't tell you which part to exchange cause it can be the processor, flash for example which you cannot exchange. Battery might be an option, but that's not really the culprit imo...
strongst said:
Hmm, I can't tell you which part to exchange cause it can be the processor, flash for example which you cannot exchange. Battery might be an option, but that's not really the culprit imo...
Click to expand...
Click to collapse
Well in any case the cpu and internal memory are in the same board no? so that probably means i would need to change the whole board wich is 250US
PriPhaze said:
Well in any case the cpu and internal memory are in the same board no? so that probably means i would need to change the whole board wich is 250US
Click to expand...
Click to collapse
Yes, everything is on board. It's the worst case for, sadly...
Or you buy a device with broken screen and exchange the board /display. Depends how much you have to spent for this at all.
PriPhaze said:
Ok so i will try to go straight to the point.
I got OnePlus 7 that i bought from Aliexpress (8gb and 256gb) the thing is that im almost 90% sure this phone is defective.
You can use teh phone correctly for about 2 days then all of a sudden it will freeze completely and then you CANT do absolutely anything else, not even turn it off by holding power button ..
So i just left it there until it ran out of battery.
Then i charge while inside the fastboot and when i try to boot it is in a boot loop , doesnt even go into the boot animation
and to make things even more interesting i tried to wipe data guess what? The phone screen suddendly started blinking until again it ran out of battery. (you could see for a split of a second every time the screen blinks the progress bar of the wipe but it never moved from initial point).
So yea at this point is pretty obvious that something is wrong so i bought a Mi9T Pro meanwhile but i dont want this phone to go to waste.
Anyone out there has a clue of what could be? I wanna attempt to fix it myself if possible.
Aliexpress just gave a bit of the money back and the company Hongkong Goldway didnt give a f and they even go as far as to pretend they don't know what i'm saying ( the language barrier when it beneficial for them ).
This was gonna be a short explanation but i guess it was neccesary to be this long to explain correctly whats going on.
BTW: the only way yo make the phone work again for 2 days mayebe 3 is by using the MSM tool , any other method doesnt work.
also when it was working i filled the whole 256gb to kinda check the internal memory for corruption but it actually filled up without any problem so idk .
Click to expand...
Click to collapse
Ah yes, the common misconception that power shuts it off. Nope, not this phone. You have to hold power and volume up together to power off the phone when it crashes. Make sure you're using the latest platform tools (adb/fasboot) to unlock your phone. Make sure oem unlocking is enabled in developer settings after you've unlocked, having it disabled for some reason does screwy things. Mine was disabled once when I downgraded to Android 9 using the all in one tool available on xda, I thought I bricked the phone because it wouldn't boot after a reboot. Flash the latest oos twice through the system local upgrade feature, this will put the current oos on all partitions. Use the correct twrp, the unified versions found on xda 3.3.1-75 and 3.3.1-76 work well for me. The installer zip for those can be used in magisk to flash twrp after an OTA update before reboot. So, local upgrade 100% -> magisk modules "+" twrp 3.3.1-75 unified installer zip -> reboot to recovery -> flash magisk 20.3 at least (20.4 is available now). Do this twice so that everything is the same version on all the partitions. Lastly restore apps with swift backup without data, I know it's not ideal but may be necessary because some app's data may be corrupt and causing this. Good luck. Of course at any time you have it running you can reboot in safe mode (touch and hold restart until the dialogue pops up) and see how long you can use it without any third party apps to confirm that it is an app you installed.
Man I had the exact same problem as you and I got it fixed this morning after nights of fastboot commands trial and error found this thread forum.xda-developers.com/oneplus-7/how-to/rom-stock-fastboot-roms-oneplus-7-t3937478
Tried a few times before it worked but saved my phone all I had was fastboot mode and no recovery make sure to manually flash all fastboot commands you will then get stock recovery back wipe using all 3 options go 1st 2nd 3rd and then 1st wipe again after reboot phone might hang just force reboot and fixed
I really appreciate all the replies really but hmm im guessing there's a misunderstanding on what im saying.
I do know how to flash and recover one plus devices using MSM tool if neccesary, also to flash the fastboot rom .
The thing here is that everytime i recover the phone and all seems stable and working good , after a2 days more less it will random freeze of death and you cant even reboot holding power button NOTHING! is completely freezed.
So yea, thats pretty much it, i have tried already all that you said so far :c.

Categories

Resources