Hi,
This morning when I restarted the Moto G, the phone screen stopped powering on. Basically, these are the steps that happen each time I restart the phone:
1) Phone displays Bootloader Unlocked warning (Yes the phone is rooted)
2) The moto boot screen comes up with various Moto Logos.
3) The screen won't turn on. Keeps flashing every once in a while.
4) The charging LED won't come on.
The phone is unusable as of now. The battery was 100% when I did the restart. The factory reset does not work either. The recovery does not come up either. I am really not sure what other than taking it to the service center I must do to rescue it.
Any ideas.... Need help badly on this.
P.S.: The phone is back at home and have left it on to run down the battery. So I would know only by tomorrow morning latest if running down the battery and plugging the charger would work.
Thanks in Advance.
Solution
For those who are looking for a solution to this, power on your Moto G and let it discharge completely. Recharge completely and then restart. The phone shall work fine.
Request to Close the Thread
Can the admin please close this thread? I think it has served its purpose.
Hi There,
Yesterday morning I went to work with a completely charged Moto G. When I arrived at work my screen was black and had become unresponsive.
The powerbutton doesn't wake up the phone, tried several times, holding it for more than 150sec. When connected to a charger (tried multipe) the charging led lights up, not blinking.
I have read on a motorola forum that this could indicate that there's insufficient power in the battery to activate the display.
However it was completely charged.
My Moto G has an unlocked bootloader, is rooted and has a custom rom (C-Rom, [ROM][AOSP][KK][12/05] **C-RoM** -4.4.2- -v6.5)
Is there anything I can try or is my phone a brick now?
Thanx in advance
The same problem
I am having the same problem too.
My moto G drained its battery until it shut down. Then i promptly went to charge it. The screen is blank and and notification light is on.
snooze1973 did u find a solution or is it now working?
PS My Moto g bootloader unlocked, stock rom,rooted and it is on the Faux123kernel
Thanks in advance
No luck Yet
No luck yet, left it on the charger for a whole night, still just the white charging led. No response to the power button.
But I refuse to believe it is completely dead. Before I had a HTC Desire S, tried many custom roms, never bricked it.
I just can't imagine what happend the day before yesterday.
Perhaps I'll try and find a more powerfull charger.
snooze1973 said:
No luck yet, left it on the charger for a whole night, still just the white charging led. No response to the power button.
But I refuse to believe it is completely dead. Before I had a HTC Desire S, tried many custom roms, never bricked it.
I just can't imagine what happend the day before yesterday.
Perhaps I'll try and find a more powerfull charger.
Click to expand...
Click to collapse
I think I found a solution. I followed these steps
1. Charge your phone via USB cable on your computer.
2. The white notification light should come on.
3. Then, do not touch any buttons on your phone.
4 The iconic Battery Logo(white background) should appear after several minutes.
Followed these steps and my phone eventually turned on
Good luck!!
Still no luck, trying a different cable (blackberry) now.
Not working for me, still just a beautiful white led indicator.
Start to think it's probably dead. Or battery thinks it's drained somehow.
Maybe anyone else has an idea?
Ok, I opened the Moto G and disconnected the battery, reconnected it after 10 sec. still no luck
Odd thing though and not very promising is that when the battery is disconnected the charging led still lights up when charger is connected.
Could this just mean that only the battery is fully drained or that the device is messed up?
Guess I going for a new one.
See if a new battery helps
Bought a new one today, so I can try and fix the other. First I will leave it for at least 24 hours.
Perhaps I will exchange the batteries at one time to see if that helps.
the same problem
shahtheass said:
I am having the same problem too.
My moto G drained its battery until it shut down. Then i promptly went to charge it. The screen is blank and and notification light is on.
snooze1973 did u find a solution or is it now working?
PS My Moto g bootloader unlocked, stock rom,rooted and it is on the Faux123kernel
Thanks in advance
Click to expand...
Click to collapse
i had the same problem, i had no idea how to turn on my moto g.
anyone could help please
Black screen but charging led lights up
I am experiencing the same issue.
I bought a dead moto g for part replacement with my current moto g. Just out of curiosity, I plugged in the charger to the newly arrived moto g and observed the similar behavior.
To go further, I swapped the battery and tried to turn it on, and voila, it boots!! It has C-ROM. But it won't charge the battery any how. Its again back to
original behavior : No Screen, No Battery Charging, Only notification LED glows. I kept it on charger for whole night, but no luck.
The notification LED turns on even if I the battery is removed and charger is plugged in. What does that really mean?
Is there a probability that the charging circuit is broken? or it has something to do with bootloader, C-ROM and custom kernel? Does any one thinks reverting back to Stock ROM will help out in any way?
Same here...
Exactly the same with my little brother his Moto G 4G (1st gen) (stock rom, BL unlocked & rooted).
Solid white LED when plugged in, no other response.
The most advertised trick does not work (step 6: flashboot screen doesn't show up)
[SIZE=+1]Q28: Moto G will not power up (addition to Q16 and Q25)[/SIZE]
Plug it into the charger
Hold the VOL DOWN key
While still holding the VOL DOWN key, press and hold the POWER key
Hold both keys down for over 120 seconds. This is more than two minutes and will seem like a long time. You might want to time yourself to make sure you hold it longer than two minutes.
After holding the keys down for more than two minutes, release them.
The Flash Boot screen will display, and the Normal Reboot option will be highlighted
Press the VOL UP key and the device will start a normal reboot.
If you have tried the above and it didn't work, try this:
Plug in the phone for 15 minutes.
Proceed to Step 2 above.
Click to expand...
Click to collapse
(source: http://forum.xda-developers.com/showthread.php?t=2537119)
It has been an hour on the charger of my Asus T100 Tablet (5V, 2A). Still no luck...
Due to the lack of other solutions, I guess all our phones are ready for RMA...
Update: an overnight charge on a 5V 1A charger did the trick. White led was gone this morning, booted normally.
JoWannes said:
Exactly the same with my little brother his Moto G 4G (1st gen) (stock rom, BL unlocked & rooted).
Solid white LED when plugged in, no other response.
The most advertised trick does not work (step 6: flashboot screen doesn't show up)
(source: http://forum.xda-developers.com/showthread.php?t=2537119)
It has been an hour on the charger of my Asus T100 Tablet (5V, 2A). Still no luck...
Due to the lack of other solutions, I guess all our phones are ready for RMA...
Update: an overnight charge on a 5V 1A charger did the trick. White led was gone this morning, booted normally.
Click to expand...
Click to collapse
i hv been facing the same problem since past 2 days, it was working gud wen suddenly it went bad. i remember using it and putting it back into my pocket & after like 10 mins wen i tried to open it, it didn't respond. i tried to hard reset it (by pressing vol down n power button) & by forced reset but it didnt work. now, i have put it on charge on a source of 5v 1A charger. i hope it works and works well. now my question is that i remember my cell was nearly 50% charged wen all of ds happened, so i wish to know that is dre some hardware problem or dead battery problem?? thnx in advance
shahtheass said:
I think I found a solution. I followed these steps
1. Charge your phone via USB cable on your computer.
2. The white notification light should come on.
3. Then, do not touch any buttons on your phone.
4 The iconic Battery Logo(white background) should appear after several minutes.
Followed these steps and my phone eventually turned on
Good luck!!
Click to expand...
Click to collapse
I don't know why a USB charger and a PC connection should make any difference when the phone is not booted up.
I had the same problem. I solved it by removing the battery by opening the phone (mine was out of warranty) and taking it to repair shop where they charged the battery for an hour. Then when I put it back in, the phone rebooted normally with 10% charge.
But ever since, my battery life has deteriorated. Doesn't even last one full day. And I have had the same issue twice. I think I need a new battery.
snooze1973 said:
Bought a new one today, so I can try and fix the other. First I will leave it for at least 24 hours.
Perhaps I will exchange the batteries at one time to see if that helps.
Click to expand...
Click to collapse
Did New battery helped u in booting device?? because i am having the same problem.
same problem here.just call from Moto Care they told to charge bettery for 7 hours min.then on the phone.let see if it works i will update..
Same Problem to me not for me this problem is faced by several moto g users
snooze1973 said:
Hi There,
Yesterday morning I went to work with a completely charged Moto G. When I arrived at work my screen was black and had become unresponsive.
The powerbutton doesn't wake up the phone, tried several times, holding it for more than 150sec. When connected to a charger (tried multipe) the charging led lights up, not blinking.
I have read on a motorola forum that this could indicate that there's insufficient power in the battery to activate the display.
However it was completely charged.
My Moto G has an unlocked bootloader, is rooted and has a custom rom (C-Rom, [ROM][AOSP][KK][12/05] **C-RoM** -4.4.2- -v6.5)
Is there anything I can try or is my phone a brick now?
Thanx in advance
Click to expand...
Click to collapse
Same Problem to me not for me this problem is faced by several moto g users are facing this if they unlocked their device bootloader.
I have a simple solution for that I have faced this issue long time ago and now I know a permanent solution. You all have usb cables in your house...just took a old one and cut it from the mini usb side..there are 4 wires...you have to care about red and black..open your moto g battery and took it off from the phone now connect the usb cable to your pc and touch the red wire to the positive and black to the negative ...just do this for 45 seconds and immediately connect the battery to the phone and connect the charger...phone will starts charging from 0 % pls do not wait to connect the switch and back cover just charge it upto 20 % the cover it up.....DO NOT LET YOUR BATTERY DRAIN MORE THAN 30% AS THIS IS COMMON PROBLEM IN LI ION BATTERIES...
sayonsamui said:
I have a simple solution for that I have faced this issue long time ago and now I know a permanent solution. You all have usb cables in your house...just took a old one and cut it from the mini usb side..there are 4 wires...you have to care about red and black..open your moto g battery and took it off from the phone now connect the usb cable to your pc and touch the red wire to the positive and black to the negative ...just do this for 45 seconds and immediately connect the battery to the phone and connect the charger...phone will starts charging from 0 % pls do not wait to connect the switch and back cover just charge it upto 20 % the cover it up.....DO NOT LET YOUR BATTERY DRAIN MORE THAN 30% AS THIS IS COMMON PROBLEM IN LI ION BATTERIES...
Click to expand...
Click to collapse
Interesting, but how did you determine the negative and positive terminals on the battery flex? Can you, please, mark the attached photo of the battery of moto g to help the community?
Also, as a side note I think I discovered a solution - I connected the phone to my PC's usb 2.0 port and held the power button for 2 minutes - at which the LED blinked momentarily and then continues to shine. I left the phone connected and continued to browse for solutions to this battery charging dilemma - then about 5 minutes the LED stopped shining (and I breathed a sigh :silly: !!! becaue this is the sign of battery being charged!) and after about 30 minutes of charging I turned the phone on and it was 16% charged. Well I haven't been able to reproduce this solution (since, I have been extra cautious with the battery now!) but I would surely like to know if anyone can reproduce this solution:
1. Plug in your phone to USB 2.0 or 3.0 port with original moto g cable and confirm that the LED shines continuously.
2. Hold the power button for 2 minutes (which I discovered to be a long time if you just continuously stare at the phone!) after which you will notice that the led with blink momentarily before continuing to shine continuously. (I suggest you continue holding it for another 2 minutes after which the led will blink again momentarily)
3. Leave the power button and leave the phone attached to the port for at least 30 mins before attempting to power on.
Hello,
first of all, I've read every other guide on the internet with the same problem, I haven't found a fix yet.
My problem is a little bit different then others.
A couple of days ago my phone got really hot, so I decided to stop use it so it can cool a bit. It still had like 80% battery remaining. After it was cooled down a bit it wasn't powered on anymore and I was unable to boot it up, it was just dead. I placed it in the fridge for about half an hour, after that it was working fine again.
Now I have the problem that it won't power on again. If I plug it into the wall (original charger) There is just a white LED on the front, which means the phone is too low to turn the screen on, After 2 minutes or so the white LED disappers, but the screen is not turning on. If I plug it off and on again the white LED is back on.
When the LED is gone i tried pressing some buttons according to some guides in the internet. The only result was, when I pressed the power down and the power button while the white LED is off, it just comes back on after exactly 2 minutes.
I also tried 3 different batteries, 2 of them are original motorola batteries for the MotoG, the other one a cheap ebay one.
Is there any chance I can bring it back to live? Or at least get my data recovered?
Greetings,
Lukas
(Excuse my english)
same here
So my friend gave me her old Motorola Moto G 1st generation and it was fine for a few months, then a couple of days ago it wouldn't turn on. So I plugged it in and held down the power button then the down volume, and went into flash boot mode. (i think its called that). And did normal startup and everything worked fine. The next day it did the same thing and i tried to do normal startup, but it froze on the blue M screen, so i did it again but tried with recovery mode, the results was blue M screen then a black screen with the back light on. I have tried doing that many times but all i get is blue M screen, vibration, then the black screen. I have let the battery drain and charged it, to see what it would do. No progress. The battery is dead right now. Please Help.
well, hello everyone here, yes, as the title says, my moto g is just stuck on the motorola logo and that's it, i bought this phone to a friend who told me it was the motherboard that was f****d up, but when i got home y just pressed vol - and power just because of instinct (i actually don't know much about this phone or motorola phones itself) and it enteredinto fastboot, so i was like: 'ok..... i've just bought a treasure' and everything relatively ok, i browsed through the menu options to see what was available, i pressed Recovery and the phone just turned off because it was low in battery (before all of the fastboot and stuff when i press power, the white led just blinked and that was it, it wont even boot into Motorola logo). Ok after seeing that the phone was low battery i disarmed it and charged the battery with two cables from and or usb i peeld just for this situation. After leaving it for like two hours i put the battery again and was stuckd into the Motorola logo... nothing hard, but what is pissing me off is that now i CAN'T BE ABLE TO BOOT INTO FASTBOOT and it's just stuck booting o trying to (when i connected the battery the phone turned itself on). Now i don't know what to do, i'm desperated, please, help me
duvaldavidr said:
well, hello everyone here, yes, as the title says, my moto g is just stuck on the motorola logo and that's it, i bought this phone to a friend who told me it was the motherboard that was f****d up, but when i got home y just pressed vol - and power just because of instinct (i actually don't know much about this phone or motorola phones itself) and it enteredinto fastboot, so i was like: 'ok..... i've just bought a treasure' and everything relatively ok, i browsed through the menu options to see what was available, i pressed Recovery and the phone just turned off because it was low in battery (before all of the fastboot and stuff when i press power, the white led just blinked and that was it, it wont even boot into Motorola logo). Ok after seeing that the phone was low battery i disarmed it and charged the battery with two cables from and or usb i peeld just for this situation. After leaving it for like two hours i put the battery again and was stuckd into the Motorola logo... nothing hard, but what is pissing me off is that now i CAN'T BE ABLE TO BOOT INTO FASTBOOT and it's just stuck booting o trying to (when i connected the battery the phone turned itself on). Now i don't know what to do, i'm desperated, please, help me
Click to expand...
Click to collapse
I have exactly the same problem. My moto g doesn't stop trying to start uo even if i am not pressing the power button. When I connect it to the charguer screen turns on and says o% battery, then it tries to turn on itself. Have you solved this problem???
@duvaldavidr @jorgearnaiz998 Any of you had any luck?