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Motorola XT 720 Start up problems

Why won't my XT720 start up?
When it is connected to my charger, the four action keys light up. Despite leaving it to charge overnight, it appears that the battery isn't charging. The phone won't start while it is charging, neither when connected to the mains or to my car power supply.
I bought a new battery without any improvement.
When I access the bootloader screen it says there is too little power in the battery to program the phone.
The phone is not recognised by my computer when connected.
The phone is running Froyo 2.2. with Dexter rom.
I would be very grateful for any suggestions......apart from binning the phone!
Thanks!

I think the phone likes to selfboot with too little charge. See if you can shut it down cleanly so it won't autoboot. It's annoying but you may have to watch it very carefully to catch it when it's trying to boot because it will drain itself back to death very quickly.

Oakham said:
Why won't my XT720 start up?
When it is connected to my charger, the four action keys light up. Despite leaving it to charge overnight, it appears that the battery isn't charging. The phone won't start while it is charging, neither when connected to the mains or to my car power supply.
I bought a new battery without any improvement.
When I access the bootloader screen it says there is too little power in the battery to program the phone.
The phone is not recognised by my computer when connected.
The phone is running Froyo 2.2. with Dexter rom.
I would be very grateful for any suggestions......apart from binning the phone!
Thanks!
Click to expand...
Click to collapse
Hi Oakham, do you have any update to your case? I have the same problem now.
Yesterday, I noticed the battery bar went down to orange region (about 30%?). I plugged it to the wall for about an hour (the charging symbol showed up). Later I found out that the battery bar did not move (still stuck at orange region). Later the night, I tried to charge again (the bar was red at about 15% or less). The charging symbol showed up. Later I checked, the battery bar did not improve but declined. The phone eventually went out of battery and turned itself off.
I tried to continue to charge using both the wall outlet and PC USB. No luck. I could not even power up the phone now. Did you manage to resolve your case? Anyone got the same problem and found the solution?
I thought about buying a new battery to try, but then I saw your post, so I hesitated.
Thanks.

ecwchan said:
Hi Oakham, do you have any update to your case? I have the same problem now.
Yesterday, I noticed the battery bar went down to orange region (about 30%?). I plugged it to the wall for about an hour (the charging symbol showed up). Later I found out that the battery bar did not move (still stuck at orange region). Later the night, I tried to charge again (the bar was red at about 15% or less). The charging symbol showed up. Later I checked, the battery bar did not improve but declined. The phone eventually went out of battery and turned itself off.
I tried to continue to charge using both the wall outlet and PC USB. No luck. I could not even power up the phone now. Did you manage to resolve your case? Anyone got the same problem and found the solution?
I thought about buying a new battery to try, but then I saw your post, so I hesitated.
Thanks.
Click to expand...
Click to collapse
I've had this problem. Watching the phone closely while charging and pulling the battery whenever it starts to boot works. After about the fourth time doing this I got a battery charger from amazon for ~$5 because it's gently loving annoying.
Sent from my XT720 using XDA Premium App

Thanks for your advice.
So when you first bumped into this problem, how did you get it back to boot up?
I followed your advice to watch it while it's charging. When I saw the motorola logo showed up, I pulled the battery. Then I plugged it back and let it charged for some more time. Then I tried to power up the phone. The motorola logo came on and then the big battery symbol came on saying it's 100% full (but i knew it's not). Later, those 4 soft touch button lid on. This cycle repeated. And I'm clueless.
Please let me know the steps you took to recover your phone.
Thanks.

ecwchan said:
Thanks for your advice.
So when you first bumped into this problem, how did you get it back to boot up?
I followed your advice to watch it while it's charging. When I saw the motorola logo showed up, I pulled the battery. Then I plugged it back and let it charged for some more time. Then I tried to power up the phone. The motorola logo came on and then the big battery symbol came on saying it's 100% full (but i knew it's not). Later, those 4 soft touch button lid on. This cycle repeated. And I'm clueless.
Please let me know the steps you took to recover your phone.
Thanks.
Click to expand...
Click to collapse
Once you get into the system use 'power off' from the menu. It won't autoboot then and you can leave it in the wall overnight. I think. A voodoo doll may work, too. It can be really frustrating, but I've been able to get out of it every time so far. Like I said, I got sick of this game and found a battery charger for pretty cheap.
Sent from my XT720 using XDA Premium App

ecwchan said:
Thanks for your advice.
So when you first bumped into this problem, how did you get it back to boot up?
I followed your advice to watch it while it's charging. When I saw the motorola logo showed up, I pulled the battery. Then I plugged it back and let it charged for some more time. Then I tried to power up the phone. The motorola logo came on and then the big battery symbol came on saying it's 100% full (but i knew it's not). Later, those 4 soft touch button lid on. This cycle repeated. And I'm clueless.
Please let me know the steps you took to recover your phone.
Thanks.
Click to expand...
Click to collapse
Try deleting batterystats.bin and doing what M said.. can you get to open recovery and charge from there?

I also had the 'M' logo screen, stuck on-screen when the charger was connected. There is a post which suggests, for this, 'Pull battery.2) Insert battery and hit power button;3) As soon as you hit the power button, hold the volume up button down until the unboxing logo comes up.'
As my phone is still under warranty, I sent it back to see if there is a physical problem. I'll try the above suggested solution when my phone comes back from 'Motorola', whether or not it is repaired by them! I've also bought a battery charger for the phone's BP6X battery from e-Bay (£9.50, including another battery.)At least I will then know that a battery is fully charged before I try fixes.
Thanks for the other posts/replies!

hellmonger said:
Try deleting batterystats.bin and doing what M said.. can you get to open recovery and charge from there?
Click to expand...
Click to collapse
In my experience OR drains faster than it can charge.
Sent from my XT720 using XDA Premium App

Damn!
I had about the same. Battery got drained down from 80% to 5%. Then the screen for "please plug in for charging" appeared. Some moments later the phone went dark and now I can't get it to work again. It doesn't react on the power button. Even when plugged in the charging-symbol doesn't appear. I can't turn it on. Sucks!
Any ideas?

My phone has been repaired by Motorola, under warranty, and returned after four days. Accompanying report is brief: 'Software update and screening'. Seems to be working fine.......just like a brand new phone!

This morning i find myself in the same situation. My phone have the soft keys iluminated but it didint work.OMG... what happend durring the night.So i tried to boot the phone but nothing happend,and after reading tje post on the problem i have tried to remove the battery and put`it back, tryed anothe reboot, and holdind the buttons power+vol up. Nothing worked. But when i have tried the combination power + vol up + cammera shutter and plugged the cable. at first nothing happend. but after i have relesed the buttons the logo apeared and started charging. after that i powerd on my phone normaly

My phone does that everytime it charging and I remove the plug when it's in sleep mode. I have to remove the battery and it's power on normally.
Sent from my Motorola XT720 using Tapatalk

Moto G doesn't charge or power up

I'm sorry if this topic has been discussed so many times, but I couldn't find symptoms like the ones my Moto G has.
Two weeks ago, my Moto G reached out to 0% and shuted down. After that I've tried the following possible fixes:
Leave the phone out a day off the charger and then charging it for 3-4 hours or even all night long.
Pressing the power button for several minutes while connected to the wall charger.
Connecting it to several chargers (750, 1500 and 2000 mah).
Taking out the battery cover, disconnecting the battery flex and then reconnecting it.
A few things I noticed were that my phone came with a 450 mah charger in the box, and when I connect the phone, the LED light lits continuosly and it never goes off.
When I tried with 1500 and 2000 mah chargers, the LED lits too, and while pressing the power button, the LED light flashes one time after 2-3 minutes, and then flashes again after 5-6 minutes. But these flashes are very glimmer. And no matter what I do, the screen never lights up, and the LED light never goes off.
Please, I desperately need your help. I bought this phone two months ago and I've unlocked the bootloader, so I don't think warranty will cover the phone.
Thank you very much.

if you press power + vol down does the phone goes to recovery? i figured out that even if the phone does not boot you can go to recovery (or is it bootloader?) and than go to barcodes and press vol up. some codes will show up. after a min or so it will turn off. repeat this until the phone wont even boot to recovery. now plug it in the charger and hold power button for 2-3min and than leave it charging for an hour and than try to power it up. if it will not work try to unplug it and plug it in again after a minute and than hold the power button again for 2-3min and leave it charging for an hour again. i got my moto g booted after few tryes.
it seems that moto g wont charge until the battery is completely drained.

I'm sorry but the phone won't boot into bootloader mode neither. Are there any other recommendations? Thanks for your reply.
EDIT: I'll see if I can record a video of the phone's behavior. Maybe it could help.

How to resolve this dead battery issue...
rodrigojfuentes said:
I'm sorry if this topic has been discussed so many times, but I couldn't find symptoms like the ones my Moto G has.
Two weeks ago, my Moto G reached out to 0% and shuted down. After that I've tried the following possible fixes:
Leave the phone out a day off the charger and then charging it for 3-4 hours or even all night long.
Pressing the power button for several minutes while connected to the wall charger.
Connecting it to several chargers (750, 1500 and 2000 mah).
Taking out the battery cover, disconnecting the battery flex and then reconnecting it.
A few things I noticed were that my phone came with a 450 mah charger in the box, and when I connect the phone, the LED light lits continuosly and it never goes off.
When I tried with 1500 and 2000 mah chargers, the LED lits too, and while pressing the power button, the LED light flashes one time after 2-3 minutes, and then flashes again after 5-6 minutes. But these flashes are very glimmer. And no matter what I do, the screen never lights up, and the LED light never goes off.
Please, I desperately need your help. I bought this phone two months ago and I've unlocked the bootloader, so I don't think warranty will cover the phone.
Thank you very much.
Click to expand...
Click to collapse
Answer.....I have exact similar problem for last one week and i figured it out how to recover..u have to leave the phone for 24 hours to discharge and then open the battery...See youtube tutorial how to open it....
then go to any local mobile repairing shop and ask him to charge or boost your battery..they have some kind of boost machine..ask them to do it for 10 min the put on the battery and hold the power button led will blink 3 times put the phone in charge i guarantee you u ll get ur moto g back....i have also sucessfully removed the outer glass from digitizer,,...but that another story...hope i helped you...

I recently ran into this... I let my XT1032 battery deplete to 0% and then had a difficult time getting it to recharge.
When the phone was plugged in to any of these:
- my desktop PC
- powered USB hub
- game console USB port
it powered on briefly and showed the white screen with 0% battery indicator. The screen would then go blank and then after a few minutes the phone would boot successfully to my lock screen. However, it seemed to stop taking charge at this point and after a few minutes would shut itself down again. And the cycle would repeat.
I was able to get it to boot to the bootloader through normal means (Vol. Down + Power). But it behaved similarly in that it seemed to stop taking a charge and so after a few minutes it would power down as the battery ran out. And the cycle would repeat.
What finally worked for me was to use a different charger (and cable). I ended up using the charger that came with my tablet (Nexus 7) and the phone charged up the battery without issue -- I'm not sure whether the charging cable made a difference.
There's some discussion here:
http://androidforums.com/threads/moto-g-died-and-now-wont-charge.837568/
that suggests that when the phone hits 0% battery, it becomes fussy about the charger and that a high charging current is required or else the charging circuit shuts down.
My experience would support that theory. Seems a rather dumb design on Motorola's part...
Lesson here is to not let your device run down to 0%!

Phone crashed and won't turn back on

I have a stock phone HTC One (M8) that has never been rooted. Today I pulled my phone out of my pocket and it wouldn't turn on. I've tried:
pressing the power button along with the volume up
Pressing power and volume down
Pressing power and volume up and down
I took it to the Verizon store and they said they would have to ship a refurb out to me. I wanted to check this forum to see if anyone has ideas before I get a refurb.
Thanks in advance!

Simular situation - will not power up or hold charge
Im S-off and unlocked .... I downloaded the new RUU 4.4.4 and everything was fine. the next day the battery drained completely and I plugged the charging cord in. I got the battery icon in the center of the screen and 0% life. The orange light is blinking, but the battery level doesn't change. I cannot get it to power up or get into the bootloader. Once I unplug the power cable the unit doesn't power on. if the keep the unit plugged In for a power source I'm still unable to boot. I'm totally out off ideas ... can I get someone to respond to help me out in this desperate time.

devilman30 said:
Im S-off and unlocked .... I downloaded the new RUU 4.4.4 and everything was fine. the next day the battery drained completely and I plugged the charging cord in. I got the battery icon in the center of the screen and 0% life. The orange light is blinking, but the battery level doesn't change. I cannot get it to power up or get into the bootloader. Once I unplug the power cable the unit doesn't power on. if the keep the unit plugged In for a power source I'm still unable to boot. I'm totally out off ideas ... can I get someone to respond to help me out in this desperate time.
Click to expand...
Click to collapse
Can you try a different charger and cable? The blinking orange light is what they do when they are completely dead. Starts out blinking and wont go solid until enough charge is present to actually boot the phone.

I just upgraded to 4.4.4 as well maybe 3-4 days ago. I had been able to charge the phone a couple of times without issue right up until it wouldn't turn on yesterday.
I left the phone off the charger overnight and tried rebooting again this morning, and nothing.

ttown said:
I just upgraded to 4.4.4 as well maybe 3-4 days ago. I had been able to charge the phone a couple of times without issue right up until it wouldn't turn on yesterday.
I left the phone off the charger overnight and tried rebooting again this morning, and nothing.
Click to expand...
Click to collapse
Same here .. Been on the charging cord for a few days without any change in battery %.
Dodat ... Is there anyway to revive the M8 to accept the charge?

ttown said:
I have a stock phone HTC One (M8) that has never been rooted. Today I pulled my phone out of my pocket and it wouldn't turn on. I've tried:
pressing the power button along with the volume up
Pressing power and volume down
Pressing power and volume up and down
I took it to the Verizon store and they said they would have to ship a refurb out to me. I wanted to check this forum to see if anyone has ideas before I get a refurb.
Thanks in advance!
Click to expand...
Click to collapse
Try this:
Battery is fully charged, but the device does not turn on
Plug device into the provided HTC wall charger that came with the device.
Press and hold the Power, Volume up and Volume down keys for 1 - 2 full minutes. The battery should re-calibrate and the device will then turn on.
or
Battery shows less than 0% charge level
Plug device into the provided HTC wall charger that came with the device.
Charge the device until the LED indicator glows solid red.
Attempt to power the device on as usual. If it will not power on, press and hold the Power and Volume up keys for 10 seconds while still on the charger.

I tried this just now, nothing.
When I hook up the charger, I don't get any lights to indicate that the phone is charging.
It's like the phone is bricked, but I haven't messed with any ROMs at all. I'm completely stock and locked.

ttown said:
I tried this just now, nothing.
When I hook up the charger, I don't get any lights to indicate that the phone is charging.
It's like the phone is bricked, but I haven't messed with any ROMs at all. I'm completely stock and locked.
Click to expand...
Click to collapse
I am unlocked but am having the same problem. I've had the phone since almost launch day and it's been fine until now.....all of a sudden it won't charge. I've tried many different cables and chargers that I know work, but nothing gives.
Were you able to figure anything out? Really don't want to have to get a refurb as I don't think I'll be able to get it rooted/unlocked anymore.
edit: After letting it "charge" for about an hour I was able to turn the phone back on. It said the battery was at 30% but was draining like 2% every 15-20 seconds. Looking at the settings it said the battery state was unkown (where it usually says not charging or charging). Something is definitely doing on here, but I have no idea what. I tried rebooting to recovery from the ROM but it just shut off. Now it's doing the same thing again (0%, won't turn on). Ugh!

Moto G totally dead

Well, title says it all. My girlfriend's Moto G just went totally dead one day. I took it apart and measured that the battery voltage was very low. I also tried to charge the phone but all that it did is blinking white LED if Power button is pressed.
So, i went to eBay and purchased a new battery which arrived today. Popped it into Moto G aaand.. still no life. Even the white LED did flash no more Tried almost every single trick that I have found, still no luck, however few hours of charging with my G3 charger bring the white LED back to life. Now if I press Power button for a few seconds, white LED flashes quickly 2 times and then it goes away and nothing on screen. If I just let it charge without touching anything, I can see white LED flashing sometimes. Gonna leave it charging overnight and see if that brings it back to life. Any tricks what else I can do with this phone or should I just toss it away?

mtoivanen said:
Well, title says it all. My girlfriend's Moto G just went totally dead one day. I took it apart and measured that the battery voltage was very low. I also tried to charge the phone but all that it did is blinking white LED if Power button is pressed.
So, i went to eBay and purchased a new battery which arrived today. Popped it into Moto G aaand.. still no life. Even the white LED did flash no more Tried almost every single trick that I have found, still no luck, however few hours of charging with my G3 charger bring the white LED back to life. Now if I press Power button for a few seconds, white LED flashes quickly 2 times and then it goes away and nothing on screen. If I just let it charge without touching anything, I can see white LED flashing sometimes. Gonna leave it charging overnight and see if that brings it back to life. Any tricks what else I can do with this phone or should I just toss it away?
Click to expand...
Click to collapse
Can you enter fastboot mode, if you can that might indicate a sign of life.

Can't enter fastboot either Tried to press Vol - and Power, white LED flashed only one time but still no luck :/ Maybe the mobo is bad?

What you have done to it

Just standard use, but one night it just died. It did not wake with overnight charging. It is now sitting on my desk without charger, gonna try it in the evening when i go home. If it does not wake, i think it really is dead

Try looking up the led codes from Motorola's site or something. That might help if there are any. Seems to me that you have some hardware damage. But I might be wrong.

Try keeping it on charger for a few hours, then with charger connected, press power and keep it pressed for like 2 straight minutes. That should at least wake the device. If it doesn't work, I'm afraid it is busted :/

calinorg said:
Try keeping it on charger for a few hours, then with charger connected, press power and keep it pressed for like 2 straight minutes. That should at least wake the device. If it doesn't work, I'm afraid it is busted :/
Click to expand...
Click to collapse
Tried that too, even pressed Power button over 2 minutes but all it does is white LED flashing randomly. Without charger it does absolutely nothing. I think the motherboard is busted

Seems like hardware damage to me too, use it for parts or sell it I guess.

why don't you take it to service center
it will be your best bet if engineer have a look whats the issue. just a get a approx cost. they will let you know. :good:

Only led turning on

Hello! First of all, sorry for my bad english
It all started when i unplugged my moto g from charger, the charger and the phone were way too hot. After that the phone won't boot up. Only the white led is turning on when the charger is plugged, if you press the power button or any combination of buttons nothing happens. So i went to the Motorola assistance, they wanted to charge me 360 R$ which is about 100$ dollars. They said my board burned . They also said they found some water damage but when i opened it everything was perfect. Nothing smelling like toasted or any sign of water damage.. So any ideas? I already tried holding power for 2 minutes, volume down and then power, put it on a stronger charger (1A from a Zenfone).
I'm not buying the burned board cause it turned on, for just a day after the assistance diagnostics ..
Again, just to be clear, the led isn't blinking like the battery died...

You could be one of those unlucky ones that bought a Moto G with a faulty motherboard that won't come back to life after their battery dies. Or maybe you didn't do the method correct?

ironman38102 said:
You could be one of those unlucky ones that bought a Moto G with a faulty motherboard that won't come back to life after their battery dies. Or maybe you didn't do the method correct?
Click to expand...
Click to collapse
I don't think so, the phone died before but always returned to life. I did a lot of methods, none worked. Power for 2 minutes, vol down then power, unplug the battery put the charger and then put the battery, i already leaved it on the charger for more than 12 hours and nothing. Only thinking working its that ****ing white light..

Was your phone unlocked? It's odd that a phone melt down just like that.

thegamerchunk1 said:
Was your phone unlocked? It's odd that a phone melt down just like that.
Click to expand...
Click to collapse
Nope, not even rooted, not even apps outside play store

What was your phone usage that day.
I think everyone's phone do get hot when 3g/4g data is enabled.
My phone gets too heated up after playing coc for like one hour (sometime on charge or battery)

Avidqtaqtx said:
What was your phone usage that day.
I think everyone's phone do get hot when 3g/4g data is enabled.
My phone gets too heated up after playing coc for like one hour (sometime on charge or battery)
Click to expand...
Click to collapse
Normal use, only listening to music and stuff. I was at home so it wasn't connected to 3g.. I put it on charger with 5~~10% of battery left and 2 hours later the charger and the phone were burning. I unplugged and that was it, only the led turning on with the charger on and nothing else.

Have you tried replacing old battery with new battery??

Avidqtaqtx said:
Have you tried replacing old battery with new battery??
Click to expand...
Click to collapse
I 'm with the SAME problem . Only flashing white LED and nothing else. I plug the charger and nothing happens , only the LED . I've tried to use a more powerful charger but not resolved . I have to put it another battery charged but not resolved . Some hint of what can be done? It is a XT1033 .

leandrofviana said:
I 'm with the SAME problem . Only flashing white LED and nothing else. I plug the charger and nothing happens , only the LED . I've tried to use a more powerful charger but not resolved . I have to put it another battery charged but not resolved . Some hint of what can be done? It is a XT1033 .
Click to expand...
Click to collapse
One time and only one time only my moto g worked. I unplugged the battery, leave it there for a few a minutes.. actually, watch this on youtube >>qZhAabwi24M<< (i cant post links yet) (How to fix a DEAD Moto G if ALL ELSE FAILS! Guaranteed!! by Kyle Sanders)
it worked for like, 2 days and suddenly the battery showed 0% and that was the last time I say my moto g on :crying: