Only led turning on - Moto G Q&A, Help & Troubleshooting

Hello! First of all, sorry for my bad english
It all started when i unplugged my moto g from charger, the charger and the phone were way too hot. After that the phone won't boot up. Only the white led is turning on when the charger is plugged, if you press the power button or any combination of buttons nothing happens. So i went to the Motorola assistance, they wanted to charge me 360 R$ which is about 100$ dollars. They said my board burned . They also said they found some water damage but when i opened it everything was perfect. Nothing smelling like toasted or any sign of water damage.. So any ideas? I already tried holding power for 2 minutes, volume down and then power, put it on a stronger charger (1A from a Zenfone).
I'm not buying the burned board cause it turned on, for just a day after the assistance diagnostics ..
Again, just to be clear, the led isn't blinking like the battery died...

You could be one of those unlucky ones that bought a Moto G with a faulty motherboard that won't come back to life after their battery dies. Or maybe you didn't do the method correct?

ironman38102 said:
You could be one of those unlucky ones that bought a Moto G with a faulty motherboard that won't come back to life after their battery dies. Or maybe you didn't do the method correct?
Click to expand...
Click to collapse
I don't think so, the phone died before but always returned to life. I did a lot of methods, none worked. Power for 2 minutes, vol down then power, unplug the battery put the charger and then put the battery, i already leaved it on the charger for more than 12 hours and nothing. Only thinking working its that ****ing white light..

Was your phone unlocked? It's odd that a phone melt down just like that.

thegamerchunk1 said:
Was your phone unlocked? It's odd that a phone melt down just like that.
Click to expand...
Click to collapse
Nope, not even rooted, not even apps outside play store

What was your phone usage that day.
I think everyone's phone do get hot when 3g/4g data is enabled.
My phone gets too heated up after playing coc for like one hour (sometime on charge or battery)

Avidqtaqtx said:
What was your phone usage that day.
I think everyone's phone do get hot when 3g/4g data is enabled.
My phone gets too heated up after playing coc for like one hour (sometime on charge or battery)
Click to expand...
Click to collapse
Normal use, only listening to music and stuff. I was at home so it wasn't connected to 3g.. I put it on charger with 5~~10% of battery left and 2 hours later the charger and the phone were burning. I unplugged and that was it, only the led turning on with the charger on and nothing else.

Have you tried replacing old battery with new battery??

Avidqtaqtx said:
Have you tried replacing old battery with new battery??
Click to expand...
Click to collapse
I 'm with the SAME problem . Only flashing white LED and nothing else. I plug the charger and nothing happens , only the LED . I've tried to use a more powerful charger but not resolved . I have to put it another battery charged but not resolved . Some hint of what can be done? It is a XT1033 .

leandrofviana said:
I 'm with the SAME problem . Only flashing white LED and nothing else. I plug the charger and nothing happens , only the LED . I've tried to use a more powerful charger but not resolved . I have to put it another battery charged but not resolved . Some hint of what can be done? It is a XT1033 .
Click to expand...
Click to collapse
One time and only one time only my moto g worked. I unplugged the battery, leave it there for a few a minutes.. actually, watch this on youtube >>qZhAabwi24M<< (i cant post links yet) (How to fix a DEAD Moto G if ALL ELSE FAILS! Guaranteed!! by Kyle Sanders)
it worked for like, 2 days and suddenly the battery showed 0% and that was the last time I say my moto g on :crying:

Related

[Q] Nexus 5 -- Blinking red light?

Hello,
So I was playing around flashing roms from here last night, and I was able to load up a rom that I liked, and get it configured to my liking. I noticed while doing that the phone started to get really hot. I didn't think anything of it, and left it on the charger and went to bed. This morning I woke up and the phone has a blinking red light. I did some Googling and it said that it was a completely drained battery. So I put it back on the charger and now the phone was able to boot back up, it says charging, but it is just at 0% and it doesn't seem to go anywhere from there (plugged in via computer) any ideas?
Jaybot said:
Hello,
So I was playing around flashing roms from here last night, and I was able to load up a rom that I liked, and get it configured to my liking. I noticed while doing that the phone started to get really hot. I didn't think anything of it, and left it on the charger and went to bed. This morning I woke up and the phone has a blinking red light. I did some Googling and it said that it was a completely drained battery. So I put it back on the charger and now the phone was able to boot back up, it says charging, but it is just at 0% and it doesn't seem to go anywhere from there (plugged in via computer) any ideas?
Click to expand...
Click to collapse
Revert to stock and see if it still acts like this?
A friend of mine had the same blinking red led.
Turned out the battery was completely drained.
After charging it for a while it was fine again.
DaanJordaan said:
Revert to stock and see if it still acts like this?
A friend of mine had the same blinking red led.
Turned out the battery was completely drained.
After charging it for a while it was fine again.
Click to expand...
Click to collapse
Yup! It was drained, and it wasn't charging when I posted this when I had it plugged into my computer.
I put it on the wall charger and left it set for a few minutes, and then it showed up at 7% so I'm really relieved I didn't brick my phone. I just don't get why it didnt charge last night, I know I plugged it in...
Jaybot said:
Yup! It was drained, and it wasn't charging when I posted this when I had it plugged into my computer.
I put it on the wall charger and left it set for a few minutes, and then it showed up at 7% so I'm really relieved I didn't brick my phone. I just don't get why it didnt charge last night, I know I plugged it in...
Click to expand...
Click to collapse
Yeah that's strange behavior. My dad was playing a game on his N7 which was hooked up to his PC when it suddenly died.
Scared the hell out of him, turned out it hadn't been charging through USB for some reason, or maybe not enough.
Weird about last night. Maybe it wasn't plugged in completely. Have you tried the same socket? Maybe it's dead.
DaanJordaan said:
Yeah that's strange behavior. My dad was playing a game on his N7 which was hooked up to his PC when it suddenly died.
Scared the hell out of him, turned out it hadn't been charging through USB for some reason, or maybe not enough.
Weird about last night. Maybe it wasn't plugged in completely. Have you tried the same socket? Maybe it's dead.
Click to expand...
Click to collapse
The computer charges android devices really slowly. When you're playing a game, it will drain faster than it charges, especially if you charge it by a PC/Mac and not a main power source
Sent from my Nexus 5 using Tapatalk
Blinking Red light??
Dnt worry this indicates that your phonr is just on the verge of its battery
just keep plugged in in for few minutes
now the light will stop blinking and you will get the battery level icon on your screen
Hope this helps you :angel:
Hit the THANKS button if this helps you
krazzykuldeep said:
Dnt worry this indicates that your phonr is just on the verge of its battery
just keep plugged in in for few minutes
now the light will stop blinking and you will get the battery level icon on your screen
Hope this helps you :angel:
Hit the THANKS button if this helps you
Click to expand...
Click to collapse
This thread is old.
Lethargy said:
This thread is old.
Click to expand...
Click to collapse
Srry i just had not checked the date of the post
MY BAD
Blinking red light
Jaybot said:
Yup! It was drained, and it wasn't charging when I posted this when I had it plugged into my computer.
I put it on the wall charger and left it set for a few minutes, and then it showed up at 7% so I'm really relieved I didn't brick my phone. I just don't get why it didnt charge last night, I know I plugged it in...
Click to expand...
Click to collapse
But this never happened to me ealier while using a charger,Today i used just a cable to charge it and i behaved so.Is it because the charge it was getting was less to sustain or do i need to get it checked ?
i have this problem too i evan had it charged for an hour and a half and still no nothing evan started it up on the charger and it still does it i dont know what to do
Is the led still blinking after 1.5 hours on the charger? Maybe try a more powerful charger? Different USB cable?
The USB cable and charger that came with the phone is what I would start with to charge the phone.
audit13 said:
Is the led still blinking after 1.5 hours on the charger? Maybe try a more powerful charger? Different USB cable?
Click to expand...
Click to collapse
Just had the same problem after not charging the phone for 10 months (broke while I was travelling). Just got it working after I ordered and installed a screen replacement from Alibaba. Needed to try 3 different USB Cables.
Maybe just a different USB cable would have solved the problem?
Charging via a computer is the last thing to do. The output is so low.
Hi guys,
I'm having the same problem. My phone has been charging for about twelve hours now and it still won't turn on. I tried using different outlets, but not a different charger since I only have one (original one) and my friends phone did charge with that charger. I also tried pressing the power- and volume button at the same time, but still nothing. Everytime I take my phone out of the charger and plug it in again, the red light starts blinking for a while but then it dies off and nothing happens anymore. Does anyone have anymore tips?
Thanks
Sounds like the battery needs to be replaced or you need a more powerful charger.
i've got this problem except anytime a charging cable is connected, the phone powers on and off continually as if the power button is stuck. tried swapping batteries with a spare n5 i have with a cracked screen and bad IMEI (lousy ebay purchase), made no difference. same thing occurs even with battery disconnected. there's no way to boot into recovery. the red LED blinks when the phone powers off momentarily. tried various cables to charge, multiple locations. any ideas?
Saved me!!
Saved my nexus 5, i love this phone and don't want to lose it even after three years passed way!
thankyou brother you nailed it.
krazzykuldeep said:
Dnt worry this indicates that your phonr is just on the verge of its battery
just keep plugged in in for few minutes
now the light will stop blinking and you will get the battery level icon on your screen
Hope this helps you :angel:
Hit the THANKS button if this helps you
Click to expand...
Click to collapse

New phone doesn't turn on

Hi
I bought my relay from ebay http://goo.gl/GbQ1Nt just started using the phone today.. I put my SIM card of a carrier from Peru and it worked just fine. Everything was running smoothly.. I was making phonecalls and texting.. I put my gmail account and started downloadign some apps..
After a couple of hours, the battery was almost dead so I plugged it..
After five minutes, the screen turned off out of the blue.. and I haven't been able to turn it on since
It won't turn on, nor enter recovery or download mode
I'm not even sure it is charging.. when i plug it the red led turns on.. but there is no other charging indicator..
I'm in Peru so returning it is a bit o f a challenge.. I was just wondering if any of you guys know what could be wrong..
Thanks
qqisa said:
Hi
I bought my relay from ebay (http://goo.gl/7v8j1Z)I just started using the phone today.. I put my SIM card of a carrier from Peru and it worked just fine. Everything was running smoothly.. I was making phonecalls and texting.. I put my gmail account and started downloadign some apps..
After a couple of hours, the battery was almost dead so I plugged it..
After five minutes, the screen turned off out of the blue.. and I haven't been able to turn it on since
It won't turn on, nor enter recovery or download mode
I'm not even sure it is charging.. when i plug it the red led turns on.. but there is no other charging indicator..
I'm in Peru so returning it is a bit o f a challenge.. I was just wondering if any of you guys know what could be wrong..
Thanks
Click to expand...
Click to collapse
The link you posted for the auction doesn't work. Wanted to check if you got it new or used. One thing I've noticed with mine is that I have to hold down the power button for a second or two to get it to turn on (seemed like it was a little bit longer than other phones I've had).
Outside of that it sounds like it might be some kind of hardware problem. Might even just be a bad battery. One thing you could try is using an external charger for the battery if you have a universal lithium ion charger or if you know someone who has one. That way you might be able to narrow it down to a problem with the charging circuit in the phone.
jgummeson said:
The link you posted for the auction doesn't work. Wanted to check if you got it new or used. One thing I've noticed with mine is that I have to hold down the power button for a second or two to get it to turn on (seemed like it was a little bit longer than other phones I've had).
Outside of that it sounds like it might be some kind of hardware problem. Might even just be a bad battery. One thing you could try is using an external charger for the battery if you have a universal lithium ion charger or if you know someone who has one. That way you might be able to narrow it down to a problem with the charging circuit in the phone.
Click to expand...
Click to collapse
thanks for replying
I've edited the link
I tried an external power bank but it didn't even turn it on.. so I narrowed it like you said to: the battery is so messed up it won't even charge or the battery is fine but the whole charging circuit is wrong.
Then I took it to an electrician and he said the battery had energy and should start the phone, but it didn't.
After that he charged the battery alone for a little bit with his "whatever kind of car-battery-like thing" but it still was not turning the phone on.
When I came home I plugged it once more to the external powerbank and some how the charging animation appeared..
I let it charge for a while but it didn't seem to progress, so i turned it on and holly crap it turned on
but after the boot animation it vibrated and turned off and now it's not charging again
man.. i thought i had it
any thoughts?
i've read about something called sticky power button.. its a hardware problem in the galaxy sII model.. could it be related?
Not sure about the sticky power button I've never had it happen to me. I would think that when you had it on it would have popped up the reboot menu like when the power button is being held down. If it were me I would contact the seller.
i returned to the electrician and he recharged a little bit more the battery..
this time it did turned on and it reached the lockscreen it said 1%
so I plugged it.. and it now stays on.. and it says charging but stays at 0%.. doesn't advance.. is it a battery issue or a charging circuit issue?
forget about the sticky power button

[Q] battery fully drained and phone isn't charging or powering on

My Moto G which I bought from Saudi Arabia 2 days ago before coming back to Egypt for good has the following scenario:
Note: I'm using the original moto g charger "500 mah" that came in the box with my phone.
1st 100% charge overnight, then lasted almost 14 hrs.
2nd overnight charge, only did 95% "even tho it was plugged for 7-8 hrs" and lasted 7 hrs before battery go to zero level and device shut down.
when my phone shut down, it got stuck at the coma status, I tried every method mentioned in this post but the "waiting till the next day method" and nothing did work.
methods I used: freezer, fridge, 18 sec power on, 1 minute power on, 2-3-4 minutes power on and even the exact method on Motorola website and that method one member suggested to blug in the headphone while trying to power on or charge.
chargers I used with every method: Moto G 500 mah, Alcatel 550 mah, Galaxy Tab 7 2ah and Blackberry USB cable on computer.
result, nothing! phone still dead, and i can't return it cause I'm in a different country now and we don't even have it yet here.
my Moto G is 16GB, dual sim and running stock Kit Kat 4.4 which is available for the phone. no modified roms or any other dev setting was applied, the phone wasn't rooted. it's just like out of the box, few apps installed "some of them are downloaded from the internet" and stock upgraded to kit kat.
before hitting the zero level, the phone was charged for few minutes on a samsung charger, most probably it's for a note 3. when it went off I tried a car charger "bleackberry" for few minutes which gave me 3 pulse led white notification and nothing else.
I guess this shouldn't be related to the situation, but I'm using a data sim as sim 2 for internet and sim 1 for calls only. phone internet is running on H+ most of the time, 3G the if not H+.
I'm going to wait till tomorrow and try again, hopefully it works. but if anyone got any ideas or solutions PLEASE go on and reply with it even if you're not sure or if it's a crazy idea out of the box.
I only used the phone for 2 days :crying: I had VERY high expectations for this phone :crying:
(Update 1) I left the phone unplugged for 12 hours, plugged it in the 550mah charger for 2-3 hours, pressed the power button 1-2-3 minutes and no results still. also motorola Asia didn't reply to my email yet.
(Update 2) I unplugged the battery and put it back on, still nothing. some guy told me to connect it to a box and restore the software back to Jellybean and that the box should be capable of booting the phone up. will try that and refer back to you.
I really hope you find a solution for this, since I'm an Egyptian too who is interested greatly in moto g and may take the plunge of buying it from amazon, this really freaks me out.
I haven't read all the posts in the other topic on this subject but from what I read on other websites and could be mentioned before, you can try the following:
Plug a higher mAH charger (suggested 850 for example or 5V 2A charger) as it was probably with your blackberry car charger, then hold the power button for 2 minutes, If the LED blinks keep it charging for 10 minutes.
No idea If it would work or not of course.
I did so
Mamoun14 said:
I really hope you find a solution for this, since I'm an Egyptian too who is interested greatly in moto g and may take the plunge of buying it from amazon, this really freaks me out.
I haven't read all the posts in the other topic on this subject but from what I read on other websites and could be mentioned before, you can try the following:
Plug a higher mAH charger (suggested 850 for example) as it was probably with your blackberry car charger, then hold the power button for 2 minutes, If the LED blinks wait 10 minutes after that.
No idea If it would work or not of course.
Click to expand...
Click to collapse
Thank you bro, I know u get the whole pic.. I did actually try the car charger for almost 30-40 minutes but nothing.. only 3 blinks and that's it.. it didn't even keep the led on for few seconds,, just the 3 blinks and when I tried to turn it on, nothing!
btw, from the past 2 days, it's a great phone.. only this issue.. also the official kit kat update is a poor one, missing a lot of features but works GREAT on the phone.. u can get the phone from UAE or KSA.. the 16GB dual sim card is being sold for 900AED or 900SAR which is actually a TRUE bargain. also the charger u get with the phoneis 500 mah, so you better use another one that can charge faster cause this one is REALLY slow. you can use up to 1500mah
hopefully tho i get a decent reply from motorola for this issue.. no high hopes tho since it's not available in Egypt. :crying:
Yes, the price to value ratio for the moto g is incredible, it's really unfortunate that it wasn't/won't be released in Egypt.
Well, If I were you I would have tried the only suggestion remaining: to leave the phone for 24 hours without plugging it in or trying to power it on, then attempt again to charge it the next day. I really wish you luck in fixing this.
In the meantime, I will keep looking for any other suggestions and If I find any I will post here.
yeah!
Mamoun14 said:
Yes, the price to value ratio for the moto g is incredible really, it's really unfortunate that it wasn't/won't be released in Egypt.
Well, If I were you I would have tried the only suggestion remaining: to leave the phone for 24 hours without plugging it in or trying to power it on, then attempt again to charge it the next day. I really wish you luck in fixing this.
In the meantime, I will keep looking for any other suggestions and If I find it any I will post it here.
Click to expand...
Click to collapse
that's actually what I'm doing, I've unplugged the phone and will re-plug it again when I wake up in 10-11 hrs..
and Ma'mon, check you private msg inbox..
I was thinking of buying this
I really need a Android Kitkat phone that isn't too expensive, I saw the Moto G and thought about buying one but if this happens then I wont
i guess.
JamesDoesCoding said:
I really need a Android Kitkat phone that isn't too expensive, I saw the Moto G and thought about buying one but if this happens then I wont
Click to expand...
Click to collapse
well, the phone is amazing, really fast and good in every way except few things, some basic not very important features are missing and this drained out not charging issue.
on this post everyone was able to fix their issue, except me.. so it seem fixable 99% and u can also skip this issue if u simple shut down your phone when it reach 3-4% and turn it on again when the charger is there.. i guess.
btw, I had an S4 LTE before the moto g, and I'll never pick the S4 again. i enjoyed the moto g more and the S4 sucked in many ways like over heating and battery life time which was 6-7 hrs and the cheap housing materials "screen cracked when had a slight fall and fixing it was half the price of a new S4"
Im having the same problem as you, i tried every method as you. The 24hours method i havent fully tried it yet. I left it for 24 hours and when i plugged it in the charger I still have the same problem. The people in motorola told me to leave it for 2-3 hours on charge and that's what exactly what im doing. I will get back to you if anything happens.
I did that
Dilanwizzy said:
FadyGZ said:
My Moto G which I bought from Saudi Arabia 2 days ago before coming back to Egypt for good has the following scenario:
Note: I'm using the original moto g charger "500 mah" that came in the box with my phone.
1st 100% charge overnight, then lasted almost 14 hrs.
2nd overnight charge, only did 95% "even tho it was plugged for 7-8 hrs" and lasted 7 hrs before battery go to zero level and device shut down.
when my phone shut down, it got stuck at the coma status, I tried every method mentioned in this post but the "waiting till the next day method" and nothing did work.
methods I used: freezer, fridge, 18 sec power on, 1 minute power on, 2-3-4 minutes power on and even the exact method on Motorola website and that method one member suggested to blug in the headphone while trying to power on or charge.
chargers I used with every method: Moto G 500 mah, Alcatel 550 mah, Galaxy Tab 7 2ah and Blackberry USB cable on computer.
result, nothing! phone still dead, and i can't return it cause I'm in a different country now and we don't even have it yet here.
my Moto G is 16GB, dual sim and running stock Kit Kat 4.4 which is available for the phone. no modified roms or any other dev setting was applied, the phone wasn't rooted. it's just like out of the box, few apps installed "some of them are downloaded from the internet" and stock upgraded to kit kat.
before hitting the zero level, the phone was charged for few minutes on a samsung charger, most probably it's for a note 3. when it went off I tried a car charger "bleackberry" for few minutes which gave me 3 pulse led white notification and nothing else.
I guess this shouldn't be related to the situation, but I'm using a data sim as sim 2 for internet and sim 1 for calls only. phone internet is running on H+ most of the time, 3G the if not H+.
I'm going to wait till tomorrow and try again, hopefully it works. but if anyone got any ideas or solutions PLEASE go on and reply with it even if you're not sure or if it's a crazy idea out of the box.
I only used the phone for 2 days :crying: I had VERY high expectations for this phone :crying:
(Update 1) I left the phone unplugged for 12 hours, plugged it in the 550mah charger for 2-3 hours, pressed the power button 1-2-3 minutes and no results still. also motorola Asia didn't reply to my email yet.[/QUOTE
Im having the same problem as you, i tried every method as you. The 24hours method i havent fully tried it yet. I left it for 24 hours and when i plugged it in the charger I still have the same problem. The people in motorola told me to leave it for 2-3 hours on charge and that's what exactly what im doing. I will get back to you if anything happens.
Click to expand...
Click to collapse
I've already tried leaving it on a charger for 2-3 hrs, but nothing did happen. hope it work with you buddy.. mine is from the asian market, you think it differs?
Click to expand...
Click to collapse
FadyGZ said:
Dilanwizzy said:
I've already tried leaving it on a charger for 2-3 hrs, but nothing did happen. hope it work with you buddy.. mine is from the asian market, you think it differs?
Click to expand...
Click to collapse
It shouldn't make a different, but i hope it does work. I was so getting into this phone as well. If it does work i will make sure it never reach 0% again.
Click to expand...
Click to collapse
Dilanwizzy said:
FadyGZ said:
It shouldn't make a different, but i hope it does work. I was so getting into this phone as well. If it does work i will make sure it never reach 0% again.
Click to expand...
Click to collapse
thanks man, I really recommend you this phone, as I see this issue very easy to cross and maybe motorola will issue some update where they fix this issue..
Click to expand...
Click to collapse
I hope your phone works
FadyGZ said:
well, the phone is amazing, really fast and good in every way except few things, some basic not very important features are missing and this drained out not charging issue.
on this post everyone was able to fix their issue, except me.. so it seem fixable 99% and u can also skip this issue if u simple shut down your phone when it reach 3-4% and turn it on again when the charger is there.. i guess.
btw, I had an S4 LTE before the moto g, and I'll never pick the S4 again. i enjoyed the moto g more and the S4 sucked in many ways like over heating and battery life time which was 6-7 hrs and the cheap housing materials "screen cracked when had a slight fall and fixing it was half the price of a new S4"
Click to expand...
Click to collapse
Thanks for the reply, I hope your moto g works again soon
Motorola should test the battery's before shipping a phone
Ballo
I faced the same problem once. When I plugged it to charge it's battery was about 80%. Then suddenly it went to 0% and it was automatically shut down. After charging it further 30 miss, it was still 0%. I turned it off, after removing back cover I pressed battery a little. Turned it on and the problem was solved. It happened 10 days back and never again. I am totally satisfied with moto g. It's a great phone.
-connect your phone to a charger
-hold the power button for 2-3min (led should blink few times)
-leave the phone connected for 1hour
-unplug it and hold the power button for 20-30 seconds and it should turn on.
ballo508 said:
I faced the same problem once. When I plugged it to charge it's battery was about 80%. Then suddenly it went to 0% and it was automatically shut down. After charging it further 30 miss, it was still 0%. I turned it off, after removing back cover I pressed battery a little. Turned it on and the problem was solved. It happened 10 days back and never again. I am totally satisfied with moto g. It's a great phone.
Click to expand...
Click to collapse
I agree with you it's a great phone, i really liked it the 2 days i had it working.
I didn't try pressing the battery, but I've sent it to a local mobile shop to unplug the battery and plug it in again, hopefully it work. thanks tho for the advice.
ManBearrrPig said:
-connect your phone to a charger
-hold the power button for 2-3min (led should blink few times)
-leave the phone connected for 1hour
-unplug it and hold the power button for 20-30 seconds and it should turn on.
Click to expand...
Click to collapse
did that in every possible way and nothing, when I plug the charger the led turn white for few minutes, then when it go off whatever i do it never turn on or blink.
goldisingh57 said:
This seems to be a critical issue. Try discharging the battery to full when in use and then charge again. Repeat this several times.
Click to expand...
Click to collapse
it ran out once and it's not getting up again
FadyGZ said:
did that in every possible way and nothing, when I plug the charger the led turn white for few minutes, then when it go off whatever i do it never turn on or blink.
Click to expand...
Click to collapse
it should go off after few blinks. just do the procedure. it should work.
ManBearrrPig said:
it should go off after few blinks. just do the procedure. it should work.
Click to expand...
Click to collapse
okay!
Any updates on this?
Is your Moto G working now or not?
If so, how did you fix it

[Q] Black screen but charging led lights up

Hi There,
Yesterday morning I went to work with a completely charged Moto G. When I arrived at work my screen was black and had become unresponsive.
The powerbutton doesn't wake up the phone, tried several times, holding it for more than 150sec. When connected to a charger (tried multipe) the charging led lights up, not blinking.
I have read on a motorola forum that this could indicate that there's insufficient power in the battery to activate the display.
However it was completely charged.
My Moto G has an unlocked bootloader, is rooted and has a custom rom (C-Rom, [ROM][AOSP][KK][12/05] **C-RoM** -4.4.2- -v6.5)
Is there anything I can try or is my phone a brick now?
Thanx in advance
The same problem
I am having the same problem too.
My moto G drained its battery until it shut down. Then i promptly went to charge it. The screen is blank and and notification light is on.
snooze1973 did u find a solution or is it now working?
PS My Moto g bootloader unlocked, stock rom,rooted and it is on the Faux123kernel
Thanks in advance
No luck Yet
No luck yet, left it on the charger for a whole night, still just the white charging led. No response to the power button.
But I refuse to believe it is completely dead. Before I had a HTC Desire S, tried many custom roms, never bricked it.
I just can't imagine what happend the day before yesterday.
Perhaps I'll try and find a more powerfull charger.
snooze1973 said:
No luck yet, left it on the charger for a whole night, still just the white charging led. No response to the power button.
But I refuse to believe it is completely dead. Before I had a HTC Desire S, tried many custom roms, never bricked it.
I just can't imagine what happend the day before yesterday.
Perhaps I'll try and find a more powerfull charger.
Click to expand...
Click to collapse
I think I found a solution. I followed these steps
1. Charge your phone via USB cable on your computer.
2. The white notification light should come on.
3. Then, do not touch any buttons on your phone.
4 The iconic Battery Logo(white background) should appear after several minutes.
Followed these steps and my phone eventually turned on
Good luck!!
Still no luck, trying a different cable (blackberry) now.
Not working for me, still just a beautiful white led indicator.
Start to think it's probably dead. Or battery thinks it's drained somehow.
Maybe anyone else has an idea?
Ok, I opened the Moto G and disconnected the battery, reconnected it after 10 sec. still no luck
Odd thing though and not very promising is that when the battery is disconnected the charging led still lights up when charger is connected.
Could this just mean that only the battery is fully drained or that the device is messed up?
Guess I going for a new one.
See if a new battery helps
Bought a new one today, so I can try and fix the other. First I will leave it for at least 24 hours.
Perhaps I will exchange the batteries at one time to see if that helps.
the same problem
shahtheass said:
I am having the same problem too.
My moto G drained its battery until it shut down. Then i promptly went to charge it. The screen is blank and and notification light is on.
snooze1973 did u find a solution or is it now working?
PS My Moto g bootloader unlocked, stock rom,rooted and it is on the Faux123kernel
Thanks in advance
Click to expand...
Click to collapse
i had the same problem, i had no idea how to turn on my moto g.
anyone could help please
Black screen but charging led lights up
I am experiencing the same issue.
I bought a dead moto g for part replacement with my current moto g. Just out of curiosity, I plugged in the charger to the newly arrived moto g and observed the similar behavior.
To go further, I swapped the battery and tried to turn it on, and voila, it boots!! It has C-ROM. But it won't charge the battery any how. Its again back to
original behavior : No Screen, No Battery Charging, Only notification LED glows. I kept it on charger for whole night, but no luck.
The notification LED turns on even if I the battery is removed and charger is plugged in. What does that really mean?
Is there a probability that the charging circuit is broken? or it has something to do with bootloader, C-ROM and custom kernel? Does any one thinks reverting back to Stock ROM will help out in any way?
Same here...
Exactly the same with my little brother his Moto G 4G (1st gen) (stock rom, BL unlocked & rooted).
Solid white LED when plugged in, no other response.
The most advertised trick does not work (step 6: flashboot screen doesn't show up)
[SIZE=+1]Q28: Moto G will not power up (addition to Q16 and Q25)[/SIZE]
Plug it into the charger
Hold the VOL DOWN key
While still holding the VOL DOWN key, press and hold the POWER key
Hold both keys down for over 120 seconds. This is more than two minutes and will seem like a long time. You might want to time yourself to make sure you hold it longer than two minutes.
After holding the keys down for more than two minutes, release them.
The Flash Boot screen will display, and the Normal Reboot option will be highlighted
Press the VOL UP key and the device will start a normal reboot.
If you have tried the above and it didn't work, try this:
Plug in the phone for 15 minutes.
Proceed to Step 2 above.
Click to expand...
Click to collapse
(source: http://forum.xda-developers.com/showthread.php?t=2537119)
It has been an hour on the charger of my Asus T100 Tablet (5V, 2A). Still no luck...
Due to the lack of other solutions, I guess all our phones are ready for RMA...
Update: an overnight charge on a 5V 1A charger did the trick. White led was gone this morning, booted normally.
JoWannes said:
Exactly the same with my little brother his Moto G 4G (1st gen) (stock rom, BL unlocked & rooted).
Solid white LED when plugged in, no other response.
The most advertised trick does not work (step 6: flashboot screen doesn't show up)
(source: http://forum.xda-developers.com/showthread.php?t=2537119)
It has been an hour on the charger of my Asus T100 Tablet (5V, 2A). Still no luck...
Due to the lack of other solutions, I guess all our phones are ready for RMA...
Update: an overnight charge on a 5V 1A charger did the trick. White led was gone this morning, booted normally.
Click to expand...
Click to collapse
i hv been facing the same problem since past 2 days, it was working gud wen suddenly it went bad. i remember using it and putting it back into my pocket & after like 10 mins wen i tried to open it, it didn't respond. i tried to hard reset it (by pressing vol down n power button) & by forced reset but it didnt work. now, i have put it on charge on a source of 5v 1A charger. i hope it works and works well. now my question is that i remember my cell was nearly 50% charged wen all of ds happened, so i wish to know that is dre some hardware problem or dead battery problem?? thnx in advance
shahtheass said:
I think I found a solution. I followed these steps
1. Charge your phone via USB cable on your computer.
2. The white notification light should come on.
3. Then, do not touch any buttons on your phone.
4 The iconic Battery Logo(white background) should appear after several minutes.
Followed these steps and my phone eventually turned on
Good luck!!
Click to expand...
Click to collapse
I don't know why a USB charger and a PC connection should make any difference when the phone is not booted up.
I had the same problem. I solved it by removing the battery by opening the phone (mine was out of warranty) and taking it to repair shop where they charged the battery for an hour. Then when I put it back in, the phone rebooted normally with 10% charge.
But ever since, my battery life has deteriorated. Doesn't even last one full day. And I have had the same issue twice. I think I need a new battery.
snooze1973 said:
Bought a new one today, so I can try and fix the other. First I will leave it for at least 24 hours.
Perhaps I will exchange the batteries at one time to see if that helps.
Click to expand...
Click to collapse
Did New battery helped u in booting device?? because i am having the same problem.
same problem here.just call from Moto Care they told to charge bettery for 7 hours min.then on the phone.let see if it works i will update..
Same Problem to me not for me this problem is faced by several moto g users
snooze1973 said:
Hi There,
Yesterday morning I went to work with a completely charged Moto G. When I arrived at work my screen was black and had become unresponsive.
The powerbutton doesn't wake up the phone, tried several times, holding it for more than 150sec. When connected to a charger (tried multipe) the charging led lights up, not blinking.
I have read on a motorola forum that this could indicate that there's insufficient power in the battery to activate the display.
However it was completely charged.
My Moto G has an unlocked bootloader, is rooted and has a custom rom (C-Rom, [ROM][AOSP][KK][12/05] **C-RoM** -4.4.2- -v6.5)
Is there anything I can try or is my phone a brick now?
Thanx in advance
Click to expand...
Click to collapse
Same Problem to me not for me this problem is faced by several moto g users are facing this if they unlocked their device bootloader.
I have a simple solution for that I have faced this issue long time ago and now I know a permanent solution. You all have usb cables in your house...just took a old one and cut it from the mini usb side..there are 4 wires...you have to care about red and black..open your moto g battery and took it off from the phone now connect the usb cable to your pc and touch the red wire to the positive and black to the negative ...just do this for 45 seconds and immediately connect the battery to the phone and connect the charger...phone will starts charging from 0 % pls do not wait to connect the switch and back cover just charge it upto 20 % the cover it up.....DO NOT LET YOUR BATTERY DRAIN MORE THAN 30% AS THIS IS COMMON PROBLEM IN LI ION BATTERIES...
sayonsamui said:
I have a simple solution for that I have faced this issue long time ago and now I know a permanent solution. You all have usb cables in your house...just took a old one and cut it from the mini usb side..there are 4 wires...you have to care about red and black..open your moto g battery and took it off from the phone now connect the usb cable to your pc and touch the red wire to the positive and black to the negative ...just do this for 45 seconds and immediately connect the battery to the phone and connect the charger...phone will starts charging from 0 % pls do not wait to connect the switch and back cover just charge it upto 20 % the cover it up.....DO NOT LET YOUR BATTERY DRAIN MORE THAN 30% AS THIS IS COMMON PROBLEM IN LI ION BATTERIES...
Click to expand...
Click to collapse
Interesting, but how did you determine the negative and positive terminals on the battery flex? Can you, please, mark the attached photo of the battery of moto g to help the community?
Also, as a side note I think I discovered a solution - I connected the phone to my PC's usb 2.0 port and held the power button for 2 minutes - at which the LED blinked momentarily and then continues to shine. I left the phone connected and continued to browse for solutions to this battery charging dilemma - then about 5 minutes the LED stopped shining (and I breathed a sigh :silly: !!! becaue this is the sign of battery being charged!) and after about 30 minutes of charging I turned the phone on and it was 16% charged. Well I haven't been able to reproduce this solution (since, I have been extra cautious with the battery now!) but I would surely like to know if anyone can reproduce this solution:
1. Plug in your phone to USB 2.0 or 3.0 port with original moto g cable and confirm that the LED shines continuously.
2. Hold the power button for 2 minutes (which I discovered to be a long time if you just continuously stare at the phone!) after which you will notice that the led with blink momentarily before continuing to shine continuously. (I suggest you continue holding it for another 2 minutes after which the led will blink again momentarily)
3. Leave the power button and leave the phone attached to the port for at least 30 mins before attempting to power on.

Moto G totally dead

Well, title says it all. My girlfriend's Moto G just went totally dead one day. I took it apart and measured that the battery voltage was very low. I also tried to charge the phone but all that it did is blinking white LED if Power button is pressed.
So, i went to eBay and purchased a new battery which arrived today. Popped it into Moto G aaand.. still no life. Even the white LED did flash no more Tried almost every single trick that I have found, still no luck, however few hours of charging with my G3 charger bring the white LED back to life. Now if I press Power button for a few seconds, white LED flashes quickly 2 times and then it goes away and nothing on screen. If I just let it charge without touching anything, I can see white LED flashing sometimes. Gonna leave it charging overnight and see if that brings it back to life. Any tricks what else I can do with this phone or should I just toss it away?
mtoivanen said:
Well, title says it all. My girlfriend's Moto G just went totally dead one day. I took it apart and measured that the battery voltage was very low. I also tried to charge the phone but all that it did is blinking white LED if Power button is pressed.
So, i went to eBay and purchased a new battery which arrived today. Popped it into Moto G aaand.. still no life. Even the white LED did flash no more Tried almost every single trick that I have found, still no luck, however few hours of charging with my G3 charger bring the white LED back to life. Now if I press Power button for a few seconds, white LED flashes quickly 2 times and then it goes away and nothing on screen. If I just let it charge without touching anything, I can see white LED flashing sometimes. Gonna leave it charging overnight and see if that brings it back to life. Any tricks what else I can do with this phone or should I just toss it away?
Click to expand...
Click to collapse
Can you enter fastboot mode, if you can that might indicate a sign of life.
Can't enter fastboot either Tried to press Vol - and Power, white LED flashed only one time but still no luck :/ Maybe the mobo is bad?
What you have done to it
Just standard use, but one night it just died. It did not wake with overnight charging. It is now sitting on my desk without charger, gonna try it in the evening when i go home. If it does not wake, i think it really is dead
Try looking up the led codes from Motorola's site or something. That might help if there are any. Seems to me that you have some hardware damage. But I might be wrong.
Try keeping it on charger for a few hours, then with charger connected, press power and keep it pressed for like 2 straight minutes. That should at least wake the device. If it doesn't work, I'm afraid it is busted :/
calinorg said:
Try keeping it on charger for a few hours, then with charger connected, press power and keep it pressed for like 2 straight minutes. That should at least wake the device. If it doesn't work, I'm afraid it is busted :/
Click to expand...
Click to collapse
Tried that too, even pressed Power button over 2 minutes but all it does is white LED flashing randomly. Without charger it does absolutely nothing. I think the motherboard is busted
Seems like hardware damage to me too, use it for parts or sell it I guess.
why don't you take it to service center
it will be your best bet if engineer have a look whats the issue. just a get a approx cost. they will let you know. :good:

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