[Q] Problem with call audio quality in the oneplus - ONE Q&A, Help & Troubleshooting

I've been using the phone for almost 7 months now, the problem never occurred until a couple of days ago. In both incoming and outgoing calls, the other party can't hear me, not at all. I cut it and call them again, then it's okay. This problem, however, vanishes if I'm using a headphone or loudspeaker, but whenever I switch from the headphone/loudspeaker to hands-on, the problem immediately starts again. I've tried restarting the phone, doesn't help. Has anyone faced this issue? I heard in one place that a factory reset might be helpful, I'm not quite sure whether I should go for it. Can anyone tell me whether it's a software or a hardware level problem? Because this problem does not occur when I'm using Viber or Skype, it only occurs when I'm calling from my carrier number. Any help will be much appreciated.

I am having a similar if not the same problem. Phone is basically unusable. Going to try the low mic fix in this forum. Only other bit of info I'd add is I'm on AT&T.

Can you give me a link to that low mic fix?
Sent from my A0001 using XDA Free mobile app

javed24 said:
Can you give me a link to that low mic fix?
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
Haven't tried it yet, but here it is.
http://forum.xda-developers.com/oneplus-one/help/qa-low-mic-call-t3056078

OK, So I have flashed the low mic volume fix successfully, and though the problem was intermittent before, I have yet to see the issue persisting past the "fix".
I'll keep my fingers crossed and update if the problem shows up again.

Related

[Q] can't hear other side in conversation.

hey,
I bought the nexus s (9023) about two months ago, stock rom, not rooted, and for the last week or two, it started making problems.
about 1-5 times a day, i can't here the other side at all. as if it's on mute. not even the ringing tone, before I'm answered. the only thing that solves it, is to restart the phone.
in other forums i've read that it's a mess, and that i should use my warranty. the problem is i bought the phone abroad, and shipping it should take about 3 weeks.
is it a common issue?
can i solve it alone, mabye by switching to a non-stock rom?
i'll be very happy to read some good news here, but bad news is better than non.
thanks a lot,
tal
p.s, iv'e downloaded system info to monitor the temp, and it doesn't happen necessarily when the phone is hot.
I don't know... I am rooted, I have used 5 different roms since purchasing my phone.
Stock
CM 7
Savaged Zen
Oxygen
Soju
I have also used several kernels
CM Stock
Netarchy
Matrix
James Bond
Trinity
So far, on all roms and kernels I have experienced the same problem. You make a call and it connects, looking at the screen the time counter is going but there is no sound; it will sit there and hold the call for 30-55 seconds then ends call. A quick redial and bam it works. Some people have reported that they answered and there was nothing. I don't know, it's really obnoxious.
The other, more annoying problem is that randomly on calls throughout the day the phone will just reboot itself. Right in the middle of a call. AHHHH like 3-5 times daily!
help, anyone?
i'm stuck with this, and a bit clueless.
Well, somehow I discovered that the problem is related to the bluetooth. as long as it's turned of, nothing will happen, on the other hand, when I use my earphone (most of my conversations happen while driving) i need to restart my phone every 1-2 calls
any ideas?
just u can't hear other one while calling u?
thanks.
so it was in the beginning, but now neither of us can hear the other. no matter who made the call.
and again, only when BT is working.
tal89 said:
so it was in the beginning, but now neither of us can hear the other. no matter who made the call.
and again, only when BT is working.
Click to expand...
Click to collapse
If u can hear him,just press and then unhold it ,then u can hear him.
Sent from my Nexus S using XDA App
it's quite obvious, unfortunately it doesn't work.
cutiyar said:
If u can hear him,just press and then unhold it ,then u can hear him.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
i can't hear, and he can't hear as well.
tal89 said:
i can't hear, and he can't hear as well.
Click to expand...
Click to collapse
hehee its problem ,
am really disappointing with nexus s , but i dont have enough money to buy HTC product again.
any solution?
Hi, did anybody have any solution to this problem?
I live this problem on almost half calls of specific numbers.
I am desparate...
Try setting discoverable timeout to never? Have you tried a different Bluetooth device?
Sent from my Nexus S 4G using xda premium
I have this problem too. This seem to happen on some Kangs and nightly, but not all of them. I can't hear when someone calls me. But when I call someone, I can hear them. I always have Bluetooth off (do not use them).
I live the same problem. No problem for outgoing calls. For incoming calls, I cannot hear caller's voice but they can hear me. It is not for all numbers.
I am on t-mobile and nexus s (cynagenmod nightlies). For all incoming calls from tmobile numbers no problem. But for almost all other carriers, it is just random.
I feel like I started having this problem after updating from CM 7.0.2 to 7.1 RC and thereafter(but not very sure on this).
If anybody still following this topic, I would suggest you to contact samsung if you still have warranty. On the second attempt they sent me a brand new phone with box and accessories.
Sent from my SGH-T989 using XDA
Or, you might give it a try with a different radio for your model:
http://forum.xda-developers.com/showthread.php?t=1116884
If you go this road, make sure you backup your EFS folder.
What i would do is if it is still in warranty just give it back to them and they'll probably give you a new phone. Since you said it takes 3 weeks to ship, just wait for it and use another phone if possible. Its not like your life is going to end. I think the problem is, not every phone is the same so there will be problems especielly when flashing a rom. For example unstable roms might not allow you to use this app or have serious effects on your phone.
Best to give it back to samsung and get a replacement.

query about microphone in calls...

I know it's strange to ask about something related to calls on a phone
But...
made a call today, other side couldnt hear me. tried another person, same.
rebooted phone and all is good.
anybody had this at all?
No idea if it's phone or software (or if it will happen again)
Welcome to the club, I have the same issue but its very random so you cannot recreate it, this is said to be a software issue related to noise cancellation.
Sent from my Nexus 5 using Tapatalk

xt1033 anyone got problem talk no sound

Hi ,
I'm with stock no root, found problem about talking , serveral times that when make a call without any sound.
During that time data / wifi and everythings work as normal. I try on/off airplane but it's didn't work at all. Only reboot can solve this problem.
Btw I didn't make many call just 1-2 per day and I used only 1 sim.
Sent from my XT1033 using xda app-developers app
thestory101 said:
Hi ,
I'm with stock no root, found problem about talking , serveral times that when make a call without any sound.
During that time data / wifi and everythings work as normal. I try on/off airplane but it's didn't work at all. Only reboot can solve this problem.
Btw I didn't make many call just 1-2 per day and I used only 1 sim.
Sent from my XT1033 using xda app-developers app
Click to expand...
Click to collapse
Encountered this problem once with stock no root. reboot solved the issue
XT1033 indian version using single sim only.
hope only software problem
Sent from my XT1033 using xda app-developers app
Sometimes i have this issue too..
Same Problem With Me
Yea ! I have also encountered this problem many a times.
Only reboot solved it.
Hope its just a software but and Motorola solves it soon
BTW I'm using only single sim.
Yes, this happened to me many times, especially during incoming calls. When this happened, I tried calling my other number, I couldn't even hear the dialer tone, though the call does go through. The speaker works in music, video apps, games etc. Tried pressing volume up/down to see if it toggled the sound. Nothing works except rebooting the phone.
Btw, I am using a stock rooted XT 1033, with a single SIM.
If you guys haven't rooted the phone, contact Motorola, and claim Warranty support. Perhaps they could tell you if it is a software related issue or not.

Anyone else having these problems?

First off I would like to say I love the phone EXCEPT for these two major problems. First one....I will pull the phone out of my pocket and it will have put itself into airplane mode. It will cut the bluetoooth on and sometimes cut the location off. I have had it where the screen is on when I pull it out of my pocket and sometimes it will still be locked and this happens. Today it cut the flashlight on and the screen was still locked. I use a pin code for my lock screen. Second and the major one is dropped calls. I have probably made 13 calls and 7 have dropped. On one of them it dropped 3 times on the same person. Sometimes when I pull the phone away from my face after a dropped call or a successful call, the notification bar will be pulled down. Its like the proximity sensor isn't working. I use cricket and have had none of these problems on my S6. I guess when I get time tomorrow I'm going to factory reset but I was just wondering if anyone else was having these problems? Maybe I got a dud.
Maybe your issue is related to mine.
Press the top left of your phone, right next to the power button, a bit hard. Does it make it go on/off? If so, maybe the force when it's in your pants is causing it to turn on and do random functions.
Sent from my 6045I using XDA Free mobile app
hatcyl said:
Maybe your issue is related to mine.
Press the top left of your phone, right next to the power button, a bit hard. Does it make it go on/off? If so, maybe the force when it's in your pants is causing it to turn on and do random functions.
Sent from my 6045I using XDA Free mobile app
Click to expand...
Click to collapse
I will try that but still doesn't explain the dropped calls but thanks for the info.
alnova1 said:
I will try that but still doesn't explain the dropped calls but thanks for the info.
Click to expand...
Click to collapse
Did you try? What happened?
Sent from my 6045I using XDA Free mobile app
hatcyl said:
Did you try? What happened?
Sent from my 6045I using XDA Free mobile app
Click to expand...
Click to collapse
Yes and it didn't make it come on or off. Going to try a factory rest.
Well, did the reset work??
igotroot said:
Well, did the reset work??
Click to expand...
Click to collapse
I haven't had time yet. I'm going to try it possible tonight or tomorrow morning when I have more time.
Just did a factory reset. I will find out in the next couple of days if it worked. Will post results. Hope it does. Like it as much as my S6.....except the camera. The camera isn't bad but the S6 is great.
does the factory reset default back to the original out of box software or does it default to the latest version?
igotroot said:
does the factory reset default back to the original out of box software or does it default to the latest version?
Click to expand...
Click to collapse
It's going to reset to the last ROM that was installed on the phone. Once you update the phone you can't go back. Well you can but you need a custom recovery and the original ROM to flash.
I did the factory reset and seemed to help my problem. No pocket weirdness and calls seem to be fine. Will give it a few more days and post results.
Dropped call
I agree with your second issues: dropped calls.
Even i'm facing the same issue. More than 10 calls were dropped in a day, did factory reset - worked fine for 2-3 days and same issues appeared.
it seems to me something with signal issues.
One of the post in another thread points out the signal issues with the phone.
guru_bhai said:
I agree with your second issues: dropped calls.
Even i'm facing the same issue. More than 10 calls were dropped in a day, did factory reset - worked fine for 2-3 days and same issues appeared.
it seems to me something with signal issues.
One of the post in another thread points out the signal issues with the phone.
Click to expand...
Click to collapse
I'm not having any dropped calls so far but the dialer is still a bit weird. No random airplane mode or anything else while in my pocket though.
alnova1 said:
I'm not having any dropped calls so far but the dialer is still a bit weird. No random airplane mode or anything else while in my pocket though.
Click to expand...
Click to collapse
im running cricket but i havent noticed any droppped calls or maybe its just i dont talk much lol oh btw some text messages take a bit to send
Not sure if it makes a difference but I use Nova Launcher as my launcher and Rocketdialer as my dialer....and I'm getting normal behavior. The signal is slightly weaker than my nexus 4 was giving me in wcdma mode but that's the only quirk I've noticed.

Anyone having issues with the loudspeaker?

Whenever I call people on the loudspeaker, the person on the other end says I sound muffled or crackly. Anyone else have the same issue. Fastboot flashed stock rom and made no difference.
Yeah I've been having the same issue since the phone came out. Not sure if it can be fixed or not with a software update.
Glad it isn't just me
same here!
yea having the same issue
Try recording a video of yourself using the front facing camera, how does it sound?
Sent from my GM1917 using Tapatalk
I have the same proplem. Any now if it is software or harsware issue.
also when i hit the on/off button for waking the phone up the front camera is going up and down.
I have the same issue, Microphone works fine in other apps
Same problem here, spoke with support and they unable to help. I've had this problem for a while now and considering getting rid of this phone if no fix very soon. Unfortunately this has put me off ever buying oneplus again.
Hi all,
Log feedback through the community app. This is the best way to speak to the developers and raise the issue.

Categories

Resources