Hi guys, I have problem on my HTC 8x after I installed "Storage Cleaner" App, after several times using it started to appear blue sad screen and not booting properly, now it does the same blue screen nothing more. Phone is from Rogers carrier fully unlocked 8GB memory.
Tried all internet based solutions, hard reset, soft reset, and hard reset again though exclamation mark symbol, restarting but it is not booting, problem persists.
Please provide me assistance.
I too have an 8X which does not boot properly. It all happened all of the sudden, and now when it boots, spinning gears appear and then a sad smiley face.
I can't even get to the exclamation mark to try to reset it.
Took it to the service, they said they can't to anything to fix it, just to change the motherboard (what?) and since it's out of warranty, I gave up.
I will, however, buy a motherboard if I find one at a reduced price.
geojoking said:
I too have an 8X which does not boot properly. It all happened all of the sudden, and now when it boots, spinning gears appear and then a sad smiley face.
I can't even get to the exclamation mark to try to reset it.
Took it to the service, they said they can't to anything to fix it, just to change the motherboard (what?) and since it's out of warranty, I gave up.
I will, however, buy a motherboard if I find one at a reduced price.
Click to expand...
Click to collapse
I am able to to hard reset and see exclamation mark, but that doesn't help though
Related
my phone is not rooted at all, i've just been using launcher pro.
Thing is, few months ago, the emmc chip thing has already happened to me.
While updating in the market, it hanged, i pulled the battery, and it died.
I sent it to HTC to repair and got it back. Phone has been smooth since then.
But few days ago I clicked update all, and it hanged again. Was stuck at the htc white screen for a while, but after constant on and off, i was sooo jubilant when the launcher pro loaded. So no problem after that.
but just now, i was just downloading one or two apps in the market, and it hanged again. I tried to turn it off and on, and so far it hasnt responded well..
it stops at HTC- quietly brilliant, the music rings, and nothing else happens.
(I am guessing this is a good sign? when my emmc chip fried, the music never played)
can anyone help me now though? i don't know what to do except hold both volume buttons and shutting down and restarting again.
i might have to pull out the battery at some point and restart.
i love the phone, but this really sucks big time.
Without intentionally meaning to offer any sympathy, am I right in thinking that after a battery pull killed your first device you then went on and pulled the thing again?
have you looked at this
http://forum.xda-developers.com/showthread.php?t=1284196
from my Desire S using XDA Premium
i know pulling the battery kills it, but i couldnt really do anything else..
well now i'm screwed again.
the thing is pretty much dead, and only gives me the white htc screen.
seriously, htc? if i were rich or had another phone replacement i'd throw this phone out the window at this moment.
now i'm not even in the country where i bought my phone and have my warranty ughh.. is htc's warranty global, or am i screwed?
thunder9111 said:
i know pulling the battery kills it, but i couldnt really do anything else..
well now i'm screwed again.
the thing is pretty much dead, and only gives me the white htc screen.
seriously, htc? if i were rich or had another phone replacement i'd throw this phone out the window at this moment.
now i'm not even in the country where i bought my phone and have my warranty ughh.. is htc's warranty global, or am i screwed?
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Click to collapse
Not much help now, but should you give HTC one more chance, and it locks up again, you can force a reset without battery pull by holding down both volume keys and the power button.
Sent from my HTC Desire S using xda premium
thunder9111 said:
i know pulling the battery kills it, but i couldnt really do anything else..
well now i'm screwed again.
the thing is pretty much dead, and only gives me the white htc screen.
seriously, htc? if i were rich or had another phone replacement i'd throw this phone out the window at this moment.
now i'm not even in the country where i bought my phone and have my warranty ughh.. is htc's warranty global, or am i screwed?
Click to expand...
Click to collapse
Wait... you said in your first post that you got past the white screen with green "htc" on it (the splash image) and onto the bootanimation (where it says "quietly brilliant" and plays the music... is that correct?
If it is, its a good sign. It means your phone is getting to the ROM and attempting a bootup. I hope you havent pulled your battery meanwhile!!! This thing may still be salvageable.
Do let us know if you can still get to the bootanimation...
the first few times it did run to the part where "quietly brilliant" came up with the music, but after that it never loaded, so i kept soft resetting many times but it would never load. Then it stopped loading pass the white HTC screen. When i soft reset, the phone blackouts for a few secs and that white screen pops up again. So there wasn't even a chance to do (volume down + power) to do a factory reset. I had to pull the battery.
Today I took it to the service center, since this is not the country where I bought my phone, it wasn't under warranty, and I will have to pay around $30 USD. it will be back by next tuesday though.
but seriously, how is this the fault of the consumer? I have not rooted or s-off my phone. It hanged while doing an ordinary phone function - downloading from the market. How is an average consumer supposed to know that he shouldn't be pulling out the battery? and he should need to know how to do all the technical recovery things himself?
f htc.. this is the last htc product i will be using in a few years.
second time it happened to this phone too, and like i said, it happened last week too, though i was able to reboot it after maybe 30 minutes.
the only one good thing is at least they gave me a temporary phone (wildfire) to use while my desire s is being fixed.
Same problem here with me, while trying to open htc likes, it hang and no response from power bottom, i waited for 2 min, still no response, so i pull out the battery, and re install and try to open my htc desire s, its doesnt power up, no response, it does not open even the white screen of htc, no vibration, its like an dead now, try to go to recovery mode, my clicking vol down+ power key. still there is no responce, i dont know what to do, as there is no htc sercive center in my country. guys please help me if there is any other way to make it alive, i ma really worried that its hardware problem or software problem, as i havent drop it or it has in contact with water, just it hang up and i pull the battery and reinstall. please guys help me
Hi all, my O3D is shuting down randomly each and every day for like 4-5 times. Dont know why, dont know hot, just when I press power button no picture on screen and after few seconds LG logo pops up. Its running on v21e stock rooted with megatrone. Also try to wipe dalwik, cache and battery stats after instaling ROM Manager and still the same, right now it shuts down for two times in 10 minutes. Could be problem that I root phone after did install few apps from market.What to do, read many posts and threads regarding this problem and no help for me.
Thanks.
it could be a posibility about some programmes
i had the same problem and i tried to load the same baseband again (kdz files) , then it stopped rebooting
No, just did reinstall v21e and still the same. Also did factory data reset few times and no help my O3D just keeps shuting down without any reason. Anyone has some suggestion its really stupid to use phone this way.
I had this problem on froyo. In advanced wifi settings make sure the wifi sleep policy is set to "when screen turns off"
If you have it on "never " the CPU gets overheated or something. I had been rebooting Every hour since changed it to "never " but when I turned it back the reboots stopped
Sent from my LG-P920 using xda app-developers app
It was already set to 'when screen turns off' and I did not change anything. Today only two shut downs since this morning.
Do a clean installation Kdz . Don't change anything and see if it reboots. If it does you must have some sort if corrupted kdz file
Sent from my LG-P920 using xda app-developers app
Tried cleaning the battery terminals/contacts, you might be getting a bit of oxidisation making the power drop out. This happened to me with some older phones so no reason it can't be the cause.
I tried everything, new kdz update, check the contacs on battery, but they were clean and I doubt this has anything to do with it but even that did not help. My problem was yellow spots on screen, send it to service and now I dont have no problem with yellow spots but my phone constantly keep shutting down and now it is really unusable at all.I have no idea what to do.
dfrimmel said:
I tried everything, new kdz update, check the contacs on battery, but they were clean and I doubt this has anything to do with it but even that did not help. My problem was yellow spots on screen, send it to service and now I dont have no problem with yellow spots but my phone constantly keep shutting down and now it is really unusable at all.I have no idea what to do.
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Click to collapse
Who serviced the phone? If it was through LG or your service provider, I would see if they can replace or repair it. It sounds like it could be an issue with the motherboard. Devices exposed to long periods of high humidity experience the same issue that you described.
LG service my phone and yes they replace my board with new I send it to service because of yellow spots on screen and they replace my board, now I dont have no yellow spots but phone keeps shuting down. Then I will again send it to them. Thanks
dfrimmel said:
LG service my phone and yes they replace my board with new I send it to service because of yellow spots on screen and they replace my board, now I dont have no yellow spots but phone keeps shuting down. Then I will again send it to them. Thanks
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Click to collapse
That would be the best course of action. If you ever get a product back from repair and is still faulty, notify them immediately so that they will repair it. Sometimes if you wait to long they'll try to push the problem off on you for abusing the phone and refuse to repair it. Also, you may get lucky if you notify them that you received a faulty device after repair and handle it rationally. Most companies will compensate by replacing the device or sometimes even upgrading it for the inconvenience. I work in IT and if I don't repair something correctly the first time I'll make sure it gets taken care of and go the extra mile as long as they don't come in yelling about it. Just some "food for thought" for today.
This was a Customers phone that they brought in and said that the phone seems to be broken is there a reset button. So I turned it on and it booted up fine the all of a sudden it decided to stay on the LG logo and now its on a white fuzzy screen. I do not know if it has been tampered with a.k.a. rooted but wanted a general opinion on what a fix could be.
Thanks in advanced for any help
drneely said:
This was a Customers phone that they brought in and said that the phone seems to be broken is there a reset button. So I turned it on and it booted up fine the all of a sudden it decided to stay on the LG logo and now its on a white fuzzy screen. I do not know if it has been tampered with a.k.a. rooted but wanted a general opinion on what a fix could be.
Thanks in advanced for any help
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Click to collapse
Check the water damage sticker.
Thats the first thing I did but they are both clean
I used to work at Sprint as a technician. If you have access to replacement parts, try replacing the screen if you can't get to the home screen. It's an easy phone to open up, I still remember.
the screen is working fine and it only bugs out to the white screen every now and again. The digitizer is in good shape and the LCD has a clean picture. The phone just stays looped on the LG Logo for now, and unfortunately we dont have parts for this phone since its not a newer phone so I cant throw anything at it
drneely said:
the screen is working fine and it only bugs out to the white screen every now and again. The digitizer is in good shape and the LCD has a clean picture. The phone just stays looped on the LG Logo for now, and unfortunately we dont have parts for this phone since its not a newer phone so I cant throw anything at it
Click to expand...
Click to collapse
If the screen goes white randomly, then it's probably either a bad connection (check the LCD's ribbon cable to the main board), or liquid damage that didn't make the sticker go red (it happens). It sounds like physical damage. Hell, for all you know, the person could have fudged up the software, panicked, and tried to beat it to hell to make it seem physical, but I think that's going out on a limb.
true, i believe its more of an internal board issue than a bad connection. The phone does have a good bit of physical damage to it so it could be that. Thanks for your help
My phone seems to be dead - screen is blacked out no matter what, no sound and it seem you cant get any kind of response from the phone. by that I mean that I have tried all the available resets- factory reset, safe mode and every other one I could find.
Although, the red light near the right corner can be turned on by pressing the volume and start button somehow and it can last while not charging the phone which should take the battery out of the equation.
Is there anything else I can do ? Are you familiar with the situation ?
Thanks for any help!
Same happened to me yesterday, contacted Asus Shop Germany , got an RMA and will send it in . How did you resolve your problem ? Got a new phone ?
When I turn on phone it shows boot logo, but then black screen appears. Sound and touch work but screen is "dead" (only when system is running).
hardware problem, replacement of the motherboard or display
Is there water in the device?
if not, did you install modifications in the system (gsi, custom firmware, custom boot, etc.)?
(Google Translate Russian>>English)
Привет. No, It just suddenly went black after reboot¿. For no reason.
EnderPBO said:
Привет. No, It just suddenly went black after reboot¿. For no reason.
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Click to collapse
flash new rom if not fixed you should change your display hardware
Everyone who had this problem either got wet (the child licked the phone, etc.), or dropped it
There are a lot of such killed devices in Russia, and almost all of them had water. They were helped by the replacement of the screen
VladSector said:
Everyone who had this problem either got wet (the child licked the phone, etc.), or dropped it
There are a lot of such killed devices in Russia, and almost all of them had water. They were helped by the replacement of the screen
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Click to collapse
That sounds weird to replace screen if it works. Recovery, boot screen etc show up with no problem but when soft is running it turns black. I've been trying hard reset, reinstalling software etc but It doesn't work. Even guy at local repair service can't do anything about it.
EnderPBO said:
That sounds weird to replace screen if it works. Recovery, boot screen etc show up with no problem but when soft is running it turns black. I've been trying hard reset, reinstalling software etc but It doesn't work. Even guy at local repair service can't do anything about it.
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Click to collapse
only replacing the display, this is a hardware problem, it cannot be solved by software.
for those who had such a problem, only a replacement helped them (in some cases, it only helped to replace the motherboard)
me too
I have the same problem with a customer's a51, it's very strange, I did hard reset, flashed a new firmware, but when it turns on it stays on the boot logo and then when it enters the os it remains the boot logo and if I press the lock screen button remains black, I also activated the voice assistant for the blind and it actually says "screen off" "screen on" etc ...
For those who have this problem, one of my family member A51 was dropped in water and had this problem. I tested every software reset factory and reinstalling official ROM. but the screen went off but voice assistant could be heard. screen worked properly in recovery mode. I gave it to unofficial repair center. after a lot of tests they said mainboard must be changed and LCD had critical issue. both of them must be replaced. Somebody say that Samsung mobile quality is better than Xiaomi !! )