Database Info

[Q] Is my NEXUS 5 defected? Camera -VIDEO

Hello
i bought my nexus 5 on 10th dec
from a authorised dealer
it was working fine just that the speaker volume is kinda low
the main problem is when im recording a video it all comes fine even in proper lighting or low lighting
but it Tends to Focus/Stabilize
whenever there is any movement which ruins the whole quality
if attached this small video in which if you pay attention you can see
how it zooms in and out and is trying to focus
can you guys please help ? is my piece defected?
and iv also heard that google started shipping new hardware
with bigger holes for speakers and volume and sim card slot fixed
is my batch proper? how can i find out
the video thing is really messy yesterday i filmed about 30 mins and i kept my phone stable in one position with proper lights on
we were filming something
and this thing ruined it
can you guys please look at the video and suggest ?
youtube. com/watch?v=Sq5H3LD-WtM&feature=youtu.be
"Minus the space"

hollowback said:
Hello
i bought my nexus 5 on 10th dec
from a authorised dealer
it was working fine just that the speaker volume is kinda low
the main problem is when im recording a video it all comes fine even in proper lighting or low lighting
but it Tends to Focus/Stabilize
whenever there is any movement which ruins the whole quality
if attached this small video in which if you pay attention you can see
how it zooms in and out and is trying to focus
can you guys please help ? is my piece defected?
and iv also heard that google started shipping new hardware
with bigger holes for speakers and volume and sim card slot fixed
is my batch proper? how can i find out
the video thing is really messy yesterday i filmed about 30 mins and i kept my phone stable in one position with proper lights on
we were filming something
and this thing ruined it
can you guys please look at the video and suggest ?
youtube. com/watch?v=Sq5H3LD-WtM&feature=youtu.be
"Minus the space"
Click to expand...
Click to collapse
ok, thats strange, never heard or read about something like that - seems like its an error in the hardware or the basic camera driver, no idea how to fix it! .. seems like you have to send it back to lg :/

thenobol said:
ok, thats strange, never heard or read about something like that - seems like its an error in the hardware or the basic camera driver, no idea how to fix it! .. seems like you have to send it back to lg :/
Click to expand...
Click to collapse
did you see the video attached

hollowback said:
did you see the video attached
Click to expand...
Click to collapse
yeo, thats y i said that it must be a hardware or driver related issue, because the autofocus i not operated by an higher software layer!
.. sorry for that :/

thenobol said:
yeo, thats y i said that it must be a hardware or driver related issue, because the autofocus i not operated by an higher software layer!
.. sorry for that :/
Click to expand...
Click to collapse
hello friend
i just took it to the place i bought it from
he was saying that its how camera's of LG phones are
is it true?
or shall i go to the service center ?
any clue what i should tell them to get a replacement cause they would stick to saying that sir
we have to format the phone restart it etc
i already did all that but then here "in india " the lg service is not good at all

See the serial number if itz 311 or 312 itz new batch..310 is old

thenobol said:
yeo, thats y i said that it must be a hardware or driver related issue, because the autofocus i not operated by an higher software layer!
.. sorry for that :/
Click to expand...
Click to collapse
ch0c0lateb0yctg said:
See the serial number if itz 311 or 312 itz new batch..310 is old
Click to expand...
Click to collapse
the S/N on the box is 311

this is what google got back to me with
Thank you for contacting Google. This is not a good thing or a bad thing, but just a feature inherent in all cameras. The camera will focus on whatever object you point it at and will remain focused until another object enters the field of view and then the camera will try to adjust it focus to encompass the new object in its field of view. Foe example, when you are video taping a football game and you are focused on the cation on the field and then another fan walks in front of you and this disrupts the camera's view and its focus while that person is walking across the field of view. I hope this explains what is going on for you and I will be happy to continue to answer your questions.

Yup i ser the same problem im in canada and bought it from google play store.. Any fix? Is it hardware prob? I think mine is the first batch coz i ordered it after three days it was released
Sent from my Nexus 5 using xda app-developers app

As far as I've found out its not a problem its just how the phone is
It focuses on anything that comes next to it
I just need to confirm
This
So any nexus 5 user ?
Do see the video on top
Before you comment

hollowback said:
As far as I've found out its not a problem its just how the phone is
It focuses on anything that comes next to it
I just need to confirm
This
So any nexus 5 user ?
Do see the video on top
Before you comment
Click to expand...
Click to collapse
with my phone the camera is not focusing while taking a video!

dude that is a problem i guess !!
hollowback said:
Hello
i bought my nexus 5 on 10th dec
from a authorised dealer
it was working fine just that the speaker volume is kinda low
the main problem is when im recording a video it all comes fine even in proper lighting or low lighting
but it Tends to Focus/Stabilize
whenever there is any movement which ruins the whole quality
if attached this small video in which if you pay attention you can see
how it zooms in and out and is trying to focus
can you guys please help ? is my piece defected?
and iv also heard that google started shipping new hardware
with bigger holes for speakers and volume and sim card slot fixed
is my batch proper? how can i find out
the video thing is really messy yesterday i filmed about 30 mins and i kept my phone stable in one position with proper lights on
we were filming something
and this thing ruined it
can you guys please look at the video and suggest ?
youtube. com/watch?v=Sq5H3LD-WtM&feature=youtu.be
"Minus the space"
Click to expand...
Click to collapse
dude first of all relax its not a very very big problem but it is indeed even my nexus 5 zooms in and out when it tries to focus on things but not this much this is just to much zooming i would suggest u to update to 4.4.2 and try again if the problem persists then dont worry just return the piece

Hello
I did update it the day I bought the phone
I formated the phone yesterday to factory settings
It works fine and then it tries to focus if anything comes
In the way
So shall I return the piece ? Or is it ok ?
Any more suggestions people?

That is 100% normal, the same thing happens to mine as you can see here: (video recorded with my nexus 5)
http://www.youtube.com/watch?v=NaNOmMX6Hkg&feature=youtu.be
Don't worry.

Omg finally
Thanks for the reply ! Feels a lot better
Anyway I can turn it off? Its very irritating
So my phones perfectly normal right?
Happy new year friends !!

Greg spot when taking picture

EDIT: Sorry, title should be grey* spot
Hey guys, so I just noticed when I take a picture using the new camera or Instagram there's a grey spot in one corner. I tried wiping the lens to see if was dirty and nothing changes. Its actually darker on Instagram. I tried rebooting and nothing happened. Interestingly enough, it seems to disappear during video recording. Here's a sample when taking the picture. Its in the top left corner. I noticed this today and it had not occurred before today. I had my phone since launch. All camera options have the spot except video recording. anyone have ideas?
Also, I just checked snapchat and that has no grey spot.
Sent from my Nexus 5 using xda app-developers app

It could be an issue with the sensor (dirt / damage).
Video recording uses a much lower resolution. A camera pic is 8 mpix. Video records at 1080 which is about 2 mpix... So this will only use a small (central) section of the sensor. . Which marries up with the fact the spot is in the edge.
You could try reducing photo resolution too to 1.9 mpix . I bet the spot is missing again
Also given its location, I would suspect any app that shoots 16:9 photos at almost any resolution would cut the spot out as it looks to be where the image sensor would "crop" to get a 6 mpx widescreen photo
Sent from my Nexus 5 using Tapatalk

rootSU said:
It could be an issue with the sensor (dirt / damage).
Video recording uses a much lower resolution. A camera pic is 8 mpix. Video records at 1080 which is about 2 mpix... So this will only use a small (central) section of the sensor. . Which marries up with the fact the spot is in the edge.
You could try reducing photo resolution too to 1.9 mpix . I bet the spot is missing again
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Thanks for the response. Unfortunately, the spot is still there at 1.9 mp. I can try still wiping it down with a microfiber. Do you have any suggestions if it is indeed dirt? Snapchat does take fairly low res pics so it could still be that.

Odd.
If it is dirt, I've no recommendations. Sorry
Sent from my Nexus 5 using Tapatalk

rootSU said:
It could be an issue with the sensor (dirt / damage).
--snipedy snip snip--
image sensor would "crop" to get a 6 mpx widescreen photo
Click to expand...
Click to collapse
And to conclude what rootSU said, if it is a spec of dust or damage, then your only option is getting it repaired or to RMA it. Software won't fix this issue.
Edit: damn you guys are fast

PsychDrummer said:
Thanks for the response. Unfortunately, the spot is still there at 1.9 mp. I can try still wiping it down with a microfiber. Do you have any suggestions if it is indeed dirt? Snapchat does take fairly low res pics so it could still be that.
Click to expand...
Click to collapse
Maybe I'm wrong about 1.9 being central like video :/ I jus always assumed it would be.
Sent from my Nexus 5 using Tapatalk

Thanks guys. I'm just not sure how it would be dust on the sensor? How would it get in there since I have had no problems with it before.

It just can. All of this has happened before and all of this will happen again
Sent from my Nexus 5 using Tapatalk

I called up Google and was told that I should wait out a few updates to see if the issue is software related and if not I can RMA. I think I'll wait a few days lol
Oh and also, he told me that a couple of updates are coming out real soon. I asked him about 4.4.3 since I was already talking to him and he said he didn't hear much but it should be out really soon. Fairly vague, but I thought it was interesting he said a couple of updates. In either case, I don't think its a software issue since multiple apps have the spot.

Do you guys know anything that I can try though to rule out it being a software issue?

PsychDrummer said:
Do you guys know anything that I can try though to rule out it being a software issue?
Click to expand...
Click to collapse
A thorough wipe and a bunch of pictures with different resolution settings. But honestly I think RMA is your best bet. I've read a few threads in the past about the same issue and they all got it RMAd.

akselic said:
A thorough wipe and a bunch of pictures with different resolution settings. But honestly I think RMA is your best bet. I've read a few threads in the past about the same issue and they all got it RMAd.
Click to expand...
Click to collapse
I would have already told him I wanted an RMA. The only thing that im curious about is why it doesn't show up in video recording/snapchat. I know rootSU said that it was because of the difference in resolution, but I checked the resolution of snapchat and it was 1080p. Also, when I switched to 1.9 pixel image it was still there and I feel like that's already a very small resolution.

PsychDrummer said:
I would have already told him I wanted an RMA. The only thing that im curious about is why it doesn't show up in video recording/snapchat. I know rootSU said that it was because of the difference in resolution, but I checked the resolution of snapchat and it was 1080p. Also, when I switched to 1.9 pixel image it was still there and I feel like that's already a very small resolution.
Click to expand...
Click to collapse
Your testing indicates that pictures taken with different resolutions still use the whole sensory field of view and that rootSU could have been mistaken.
Does Snapshat clip the pictures i.e. into a certain shape (Instagram does squares for example)? If it does that would explain why you can't see the grey spot. If it doesn't, then I really don't know.

akselic said:
Your testing indicates that pictures taken with different resolutions still use the whole sensory field of view and that rootSU could have been mistaken.
Does Snapshat clip the pictures i.e. into a certain shape (Instagram does squares for example)? If it does that would explain why you can't see the grey spot. If it doesn't, then I really don't know.
Click to expand...
Click to collapse
Well instagram does clip pictures, and the spot does appear on instagram. It actually looks more prominent for some reason. or I could just be seeing things. I don't think snapchat clips. both video on instagram and and regular camera don't have the spot.

Black spot
PsychDrummer said:
EDIT: Sorry, title should be grey* spot
Hey guys, so I just noticed when I take a picture using the new camera or Instagram there's a grey spot in one corner. I tried wiping the lens to see if was dirty and nothing changes. Its actually darker on Instagram. I tried rebooting and nothing happened. Interestingly enough, it seems to disappear during video recording. Here's a sample when taking the picture. Its in the top left corner. I noticed this today and it had not occurred before today. I had my phone since launch. All camera options have the spot except video recording. anyone have ideas?
Also, I just checked snapchat and that has no grey spot.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Same problem here as well with my new Nexus 5.Very annoying !! I noticed a dust spot in all my photos that seemed to develop in the last week.
I called Google's support line with the same problem. They are sending a replacement device within 48 hours. Very impressed.
But, I'm doubtful about LG's clean room for manufacturing.

joannn said:
Same problem here as well with my new Nexus 5.Very annoying !! I noticed a dust spot in all my photos that seemed to develop in the last week.
I called Google's support line with the same problem. They are sending a replacement device within 48 hours. Very impressed.
But, I'm doubtful about LG's clean room for manufacturing.
Click to expand...
Click to collapse
Was it also visible in video recording? I think im going to factory reset the device to see if it goes away and if not im def getting a replacement.

Just curious what does Google or LG do when you rma or claim warrenty for this problem
Sent from my HTC One using Tapatalk

PsychDrummer said:
I would have already told him I wanted an RMA. The only thing that im curious about is why it doesn't show up in video recording/snapchat. I know rootSU said that it was because of the difference in resolution, but I checked the resolution of snapchat and it was 1080p. Also, when I switched to 1.9 pixel image it was still there and I feel like that's already a very small resolution.
Click to expand...
Click to collapse
I still stand by my theory. Actually I've just discovered the new camera no longer does 16:9. The old camera did 2mpix widescreen (16:9) so I assumed that the 1.9 mpix was the same which would cut the right and left edges off the sensor like the video does. Obviously because it's using 4:3 unlike video, it didn't prove my point and looked to disprove it but actually it doesn't.
Sent from my Nexus 5 using Tapatalk

So, I'm not sure if this new finding supports your theory. But I went into the camera app info and was able to uninstall the update to bring back to the old camera. In the view finder the spot was gone but it still appeared in pictures. For the video though, it doesn't even appear when watching the recording. So I guess it cuts it off? Regardless I'm just going to factory reset and if its still there (which I think you're right and it will be) I'm calling back and asking for RMA.
Sent from my Nexus 5 using xda app-developers app

I'm having the same issue, what gives?

Broken camera :(

Hi guys....
My camera don't focus (and I hear a buzzy sound near the camera, very loudly). The mobile phone vibrates when is trying to focus. I've tried restarting the phone, hard resetting with no solution. I've recorded some videos, look:
I ordered a replacement phone (I've dealt with warranty) Have I done well? Or should I repair it in a store? I don't want this: http://imgur.com/a/ey7kl

from your video, it looks as its focusing fine(a few things were to close to focus on, yes too close is bad). but the lens is a little dirty. about the sound, its not supposed to make any. have you dropped or hit your device?

The lens it's completely clean and of course, was too clouse but I could focus that distances. No hit or drop

you don't use touch to focus, do you? am autofocus shot will give you a general focus over everything, but touch to focus will focus on exactly what you want, and a cleaner better focus.

simms22 said:
you don't use touch to focus, do you? am autofocus shot will give you a general focus over everything, but touch to focus will focus on exactly what you want, and a cleaner better focus.
Click to expand...
Click to collapse
When I open the camera app, the phone vibrates and sounds (like a motor bike), it's autofocus but I can't focus manually. Don't focus
I phoned Google this morning and next week I'll recieve another phone but T.T I'm afraid

JD250 said:
When I open the camera app, the phone vibrates and sounds (like a motor bike), it's autofocus but I can't focus manually. Don't focus
I phoned Google this morning and next week I'll recieve another phone but T.T I'm afraid
Click to expand...
Click to collapse
if its still not focusing, an exchange is the best option. but try touching to focus anyways.

simms22 said:
if its still not focusing, an exchange is the best option. but try touching to focus anyways.
Click to expand...
Click to collapse
I've just tried to focus but the phone vibrates and sounds.
Are Google exchanges fine?

JD250 said:
I've just tried to focus but the phone vibrates and sounds.
Are Google exchanges fine?
Click to expand...
Click to collapse
yes, google is extremely good about exchanges, especially if there is a physical problem, like the camera.

simms22 said:
yes, google is extremely good about exchanges, especially if there is a physical problem, like the camera.
Click to expand...
Click to collapse
Thank you so much simms22. You're great. I told you that the phone didn't fallen but of course some times the phone fallen. A month ago, the phone crashed very hardly but no scratches in screen (Ringke Fusion, I love you) and any problems. In fact I have many photos taken after that hit. Since that day I had a lot more careful and no more drops.
So the reason why the camera doesn't work I don't think it's a fall :fingers-crossed:

Please ask questions in the Q&A section
Thread moved

well, it could have loosened something with that fall, then only later it could have completely loosened or broken the rest of the way. but thats only an opinion, as its a possibility.

[Q] Camera lens of centered

Hi I just got my new Note 5 from T-mobile and I noticed main camera is not dead center unlike my note 3 or other phones I have I went back to the T-mobile store and guys there noticed the same thing and we checked the one on the display none of them were centered actually any body know about this issue store guys did not want to exchange it because they are all like that they said. any body know anything about this issue?

Mine is the same way, went to the store and we looked at the displays... All the same. =/ The guy suggested it might be because it's their first unibody design, which sounds plausible.

Camera lens of centered
Just confirmed with tmo tech that it should dead centered and mine sounds very loose clicking when moving phone around.
I think Samsung made some defective phones again lust like note 4 camera issues.

I believe it is due to the lens stabilization. If you turn the camera lens to face you, then open the camera app, the lens snaps to center, and visibly moves as the phone shakes.

MrCrash said:
I believe it is due to the lens stabilization. If you turn the camera lens to face you, then open the camera app, the lens snaps to center, and visibly moves as the phone shakes.
Click to expand...
Click to collapse
You sir are absolutely correct! I found this out later last night as well.

Fwiw both mine and my wife's S6 have a lens that moves off center. It doesn't affect pictures or videos in the least.

Mine was recording clicking sound made by camera moving around as phone shake when recording video at tmobile store guys recorded video in storage room where it's very quiet I returned it I don't think I'll buy another note5 or any samsung phone untill they start to make good devices, my wife has the s6+ and does not any issues that I had with the note5.

senozlu1 said:
Mine was recording clicking sound made by camera moving around as phone shake when recording video at tmobile store guys recorded video in storage room where it's very quiet I returned it I don't think I'll buy another note5 or any samsung phone untill they start to make good devices, my wife has the s6+ and does not any issues that I had with the note5.
Click to expand...
Click to collapse
this is ISO the kebs moves when taking pics and stays at its last position.. Go buy an iPhone. With out ios than
Sent from my SM-N920T using Tapatalk

What do you mean by this ISO?. I think you meant to say this is OIS which is moving camera lens assembly yes it should move and wiggle when not in use, when in use it should move to compansate motion and it shouldn't make clicking sound that records in to the video.
Foy your information if I was intrested to iphone I would buy one instead of an android device with or without OIS built-in $800.00 device premium price premium device I expected from samsun.
Don't forget this is a forum that people exchange information bounce ideas between each other.
Don't get nasty and mean.
If I did not share my thoughts than I wouldn't be doing my part in this forum.

senozlu1 said:
What do you mean by this ISO?. I think you meant to say this is OIS which is moving camera lens assembly yes it should move and wiggle when not in use, when in use it should move to compansate motion and it shouldn't make clicking sound that records in to the video.
Foy your information if I was intrested to iphone I would buy one instead of an android device with or without OIS built-in $800.00 device premium price premium device I expected from samsun.
Don't forget this is a forum that people exchange information bounce ideas between each other.
Don't get nasty and mean.
If I did not share my thoughts than I wouldn't be doing my part in this forum.
Click to expand...
Click to collapse
I don't understand how your camera lens is making such a clicking noise laud enough to be caught by your mic... If that's the case than that's really something wrong. And peopel are over reacting returning their phone for lensbnot being centered when that's normal if you want recordba video and while spinnign stop recording and you will see how the lens is not straight
.
Sent from my SM-N920T using Tapatalk

Rear camera focusing problem

Hi to all!
I'm experiencing a weird issue with then main rear camera, not the wide one...and the problem is that the camera most of the times refuse to focus properly the scene, resulting in a blurry photo.
As you can see on the attached photos, i've just taken a random shot opening the camera app, touch to focus and then shoot...with a blurry one.
Then...i've done a weird thing: just tapped with my fingers close to the camera lens, taken another shot...and then camera focused properly the scene...
I've cleared cache of the camera app, reset settings of camera app...went into safe mode and taken many other shots...with the focus problem that was present on two of almost 6/7 shots...
The phone it's less than a month old...and taken a little hit near my desk, but nothing dangerous or dramatic...could be this the cause?
Anyone can help?

I am also facing focus problems
When trying to focus nearby subjects it won't focus at all. Tried testing it alongside an S10 and the S10 got into focus without any effort, but my S10e did not even properly focus objects 10cm away. Wonder if it is a software issue or a hardware one.
--anx-- said:
Hi to all!
I'm experiencing a weird issue with then main rear camera, not the wide one...and the problem is that the camera most of the times refuse to focus properly the scene, resulting in a blurry photo.
As you can see on the attached photos, i've just taken a random shot opening the camera app, touch to focus and then shoot...with a blurry one.
Then...i've done a weird thing: just tapped with my fingers close to the camera lens, taken another shot...and then camera focused properly the scene...
I've cleared cache of the camera app, reset settings of camera app...went into safe mode and taken many other shots...with the focus problem that was present on two of almost 6/7 shots...
The phone it's less than a month old...and taken a little hit near my desk, but nothing dangerous or dramatic...could be this the cause?
Anyone can help?
Click to expand...
Click to collapse

gokulpoovalliyil said:
When trying to focus nearby subjects it won't focus at all. Tried testing it alongside an S10 and the S10 got into focus without any effort, but my S10e did not even properly focus objects 10cm away. Wonder if it is a software issue or a hardware one.
Click to expand...
Click to collapse
In my experience, close objects was focused properly...but distant objects/scenes/landscapes was absolutely like an oil paint...completely distant from what advertised by Samsung and tested in many and many reviews.
Seems like an hardware issue, i really don't think it depends by a software glitch...

--anx-- said:
In my experience, close objects was focused properly...but distant objects/scenes/landscapes was absolutely like an oil paint...completely distant from what advertised by Samsung and tested in many and many reviews.
Seems like an hardware issue, i really don't think it depends by a software glitch...
Click to expand...
Click to collapse
Having the same issue with an S10E bought in Australia.
Tried everything: clear cache and reset app, even a full reset did not work.
I've just installed the June's update and the touch focus is no go.
Have you had any improvements since you've posted this issue?

cusack said:
Having the same issue with an S10E bought in Australia.
Tried everything: clear cache and reset app, even a full reset did not work.
I've just installed the June's update and the touch focus is no go.
Have you had any improvements since you've posted this issue?
Click to expand...
Click to collapse
Yes.
Simply had to return the phone to Samsung repair center and asked for a replacement.
They tried first to repair the camera, which obviously didn't worked, then gave me a new phone.
End of story. As I expected, an hardware issue.

--anx-- said:
Yes.
Simply had to return the phone to Samsung repair center and asked for a replacement.
They tried first to repair the camera, which obviously didn't worked, then gave me a new phone.
End of story. As I expected, an hardware issue.
Click to expand...
Click to collapse
Do you know if Samsung tried to change the camera module or the hardware problem is elsewhere ?
I've left the country where I bought it and I'm pretty sure there is no international warranty, so my only option is to buy a new cam module.

cusack said:
Do you know if Samsung tried to change the camera module or the hardware problem is elsewhere ?
I've left the country where I bought it and I'm pretty sure there is no international warranty, so my only option is to buy a new cam module.
Click to expand...
Click to collapse
Yes, they've tried to change camera module at first, but the problem isn't there, I think there was something related to the mechanism of the automatic lens aperture which maybe it's not only depending by the camera module (don't know if I was clear on that).
But, honestly, for a phone oly 15 days old, they just have to change the phone, not try to repair and maybe try again before the replacement.

--anx-- said:
Yes, they've tried to change camera module at first, but the problem isn't there, I think there was something related to the mechanism of the automatic lens aperture which maybe it's not only depending by the camera module (don't know if I was clear on that).
But, honestly, for a phone oly 15 days old, they just have to change the phone, not try to repair and maybe try again before the replacement.
Click to expand...
Click to collapse
Thank you for this invaluable info.
Cheers
:good: