Database Info

[Q] Telus Moto G does not find kitkat update anymore

Hi,
I have received the kitkat update notification for my moto G a couple of weeks ago, and postponed the update several times, suddenly the notificaiton stopped showing (since I wanted to develop an app in 4.3). The problem is my phone does not find the update now. When I try to manually look for the OTA, it says I have the latest version, which is still 4.3. I even factoryr reset the phone once but no help. Any Idea how to activate the update again.

[Q] Moto G 4.4.4 update breaks Play Services

I tried to install the GPE rom on my bootloader locked verizon moto g this caused the device to show invalid system image at startup, after many failed attempts I was able to restore by upgrading to android 4.4.4 through Motorola device manger.
Now when I open Google Play it says "no connection, retry"
When I launch hangouts it says "Couldn't sign in because we couldn't reach Google. Try again."
If I try to enable Google Now "Google now requires location services which are not available" (location is on high accuracy)
I think the problem could be due to the fact that I bought and used the moto g in the US but now I am in Russia.
I tried most of the usual fixes for Google play services, none work and tried factory restore (I can't do the ones that require root, no root for 4.4.4)
Does anyone know a possible solution including downgrading?

whymoo said:
I tried to install the GPE rom on my bootloader locked verizon moto g this caused the device to show invalid system image at startup, after many failed attempts I was able to restore by upgrading to android 4.4.4 through Motorola device manger.
Now when I open Google Play it says "no connection, retry"
When I launch hangouts it says "Couldn't sign in because we couldn't reach Google. Try again."
If I try to enable Google Now "Google now requires location services which are not available" (location is on high accuracy)
I think the problem could be due to the fact that I bought and used the moto g in the US but now I am in Russia.
I tried most of the usual fixes for Google play services, none work and tried factory restore (I can't do the ones that require root, no root for 4.4.4)
Does anyone know a possible solution including downgrading?
Click to expand...
Click to collapse
try editing the hosts file using root explorer..

whymoo said:
I tried to install the GPE rom on my bootloader locked verizon moto g this caused the device to show invalid system image at startup, after many failed attempts I was able to restore by upgrading to android 4.4.4 through Motorola device manger.
Now when I open Google Play it says "no connection, retry"
When I launch hangouts it says "Couldn't sign in because we couldn't reach Google. Try again."
If I try to enable Google Now "Google now requires location services which are not available" (location is on high accuracy)
I think the problem could be due to the fact that I bought and used the moto g in the US but now I am in Russia.
I tried most of the usual fixes for Google play services, none work and tried factory restore (I can't do the ones that require root, no root for 4.4.4)
Does anyone know a possible solution including downgrading?
Click to expand...
Click to collapse
I did the same thing as you tried to update to a GPE rom on my locked bootlader verizon moto g. How did you fix it?

[Q] Google Play Services unknown error

Hi,
I have a Moto G (1st Gen - 2013). Its the stock software and I have not rooted the phone. Recently, I updated my Google Play Services apk through Aptoide. Since then, I have been getting an error saying "Unknown issue with Google Play Services" . I believe this is due to that update which is not compatible with my current software on the phone. ( I haven't got the lollipop update yet) . Now, there is a "rollback" option in Aptoide but that requires an re-install of the app. Since my phone isn't rooted, I am not able to downgrade the app.
What are my options now? How can I get my phone back to normal working condition? Any suggestions ?

[Q] My moto g 2013 can't update and is not rooted

I have bought this Moto G today, and was willing to update it to the last android update. Anyway, whenever I try the "update software" option, it says it's already updated, while it's currently running android 4.4.4 After some reading I found that I needed the Motorola Update App, but when I try to update the app (cause it's already installed), it says that the device is incompatible.
Then I read that if the device has been rooted, it won't update, so installed the Root Checker app, and it said that my Moto G has not been rooted, and this is where I don't know what else to do.
The mobile is an Moto G XT-1040, originally from Movistar Argentina, but I bought it here, in other country. Maybe that's the reason why I can't update it? Any help will be appreciatted, thank you very much for reading.
PD.- I have installed Motorola Device Manager and ran it, it says that there is no update for teh device, and the actual version is 21.31.1.peregrine_tefla.tefla.en.01, don't know if it helps somehow.

Because the last update for moto g is android kitkat 4.4.4 ..lollipop is not rolled out yet

[Q] Moto G 1st Gen - Lollipop update corrupted my encrypted phone data

Hello Experts,
My Moto G phone is an encrypted one.
While updating to lollipop , it prompted a message saying decryption failed and entire data is corrupted. and asked me to factory reset and then try to recover the data.
Currently my phone is running with lollipop update.
can some one please guide me how to recover my data ( photos , whatsapp , songs ....etc )
Thanks for your help in advance.