[Q] My moto g 2013 can't update and is not rooted - Moto G Q&A, Help & Troubleshooting

I have bought this Moto G today, and was willing to update it to the last android update. Anyway, whenever I try the "update software" option, it says it's already updated, while it's currently running android 4.4.4 After some reading I found that I needed the Motorola Update App, but when I try to update the app (cause it's already installed), it says that the device is incompatible.
Then I read that if the device has been rooted, it won't update, so installed the Root Checker app, and it said that my Moto G has not been rooted, and this is where I don't know what else to do.
The mobile is an Moto G XT-1040, originally from Movistar Argentina, but I bought it here, in other country. Maybe that's the reason why I can't update it? Any help will be appreciatted, thank you very much for reading.
PD.- I have installed Motorola Device Manager and ran it, it says that there is no update for teh device, and the actual version is 21.31.1.peregrine_tefla.tefla.en.01, don't know if it helps somehow.

Because the last update for moto g is android kitkat 4.4.4 ..lollipop is not rolled out yet

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[Q] Telus Moto G does not find kitkat update anymore

Hi,
I have received the kitkat update notification for my moto G a couple of weeks ago, and postponed the update several times, suddenly the notificaiton stopped showing (since I wanted to develop an app in 4.3). The problem is my phone does not find the update now. When I try to manually look for the OTA, it says I have the latest version, which is still 4.3. I even factoryr reset the phone once but no help. Any Idea how to activate the update again.

[Q] boost moto g flashed to page plus ota update to 4.4.4

I have a moto g that was originally a boost model i hve flashed it to verizon then activated on page plus I am rooted but on stock 4.4.2 everything works well i have custom twrp recovery but still am getting software is up to date when i try to ota update to 4.4.4 what am i doing wrong?
bunkerboy69 said:
I have a moto g that was originally a boost model i hve flashed it to verizon then activated on page plus I am rooted but on stock 4.4.2 everything works well i have custom twrp recovery but still am getting software is up to date when i try to ota update to 4.4.4 what am i doing wrong?
Click to expand...
Click to collapse
try doing offline update instead
OTA's
I have a Boost Moto G that has the Verizon Firmware on it & I had no ISSUEs letting it OTA as it normally would everything works fine.
I get this may be a bit old but others may be looking for the answer as well
OTA's will not work with custom recoveries (and maybe even anything non-stock).
Here is a flashable zip for 4.4.4 for Verizon's Moto G.

XT1039 cannot get 5.1 OTA if I am root (but still on Stock 4.4.4)?

I own a XT1039 (moto g 4g 1st gen) and currently have unlocked bootloader and rooted.
Yet, I am on stock rom 4.4.4 and 21.11.56.peregrine_retgb.retgball.en.GB
I just contacted motorola on chat and they informed me that:
1) there is only OTA for updating to 5.1 (no way to download or load by pc Motorola Device Manager)
2) cannot guarantee that I will get a notification for the update because I m root.
I see here,
that my device should already have the update
Any help, please?..
PS. I do apologize if there is duplicate for my post, I could not locate an answer...
anyone??
you must download the Motorola Updater from Google PlayStore..and you'll available to upgrade your device

Moto G 4g on stock KitKat not detecting official lolipop update

Hi,
My wifes old phone is a Moto G 4g, she kept it on KitKat and never updated it to Lolipop. I'm looking to root it and put lineage OS on it, but I need to update it first to make sure the radio firmware is correct. When I try and do a system update now it keeps saying its already on the latest version, but its on KitKat so this cant be right. My wife was getting this popup before years ago but ignore it because she wanted to stay on KitKat, just wondering why its not working now ?.
Thanks in advance

Android 10 update error

Hello,
I just got the message that the android 10 update is available for my Motorola Moto G7 Power. When I tried to download it it says "sorry there was a problem updating your moto G7 power, no changes were made". I was rooted with magisk so I unrooted and I even did a factory reset. Now I want to download the update, but it still says this error does someone have the same problem or knows how to fix this? Thanks
Most likely you would need to reflash stock firmware & relock the bootloader, but IDK for sure, as I haven't received an OTA update in over a decade.
The old f/w can be had @ lolinet, but where your service is located and whom you bought phone from dictates which version is for you. If unsure, post up the xt1955-? and where you bought it & who is your service provider.
None of the official 10 f/w have been posted to lolinet yet, sadly. Am checking often, myself.
https://mirrors.lolinet.com/firmware/moto/ocean/official/
Not sure about the 9 to 10 upgrade, but I do know in 9, the update will not allow a version downgrade of the modem.
It gives the same error message.
Sent from my moto g(7) power using Tapatalk

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