Moto G XT1033 from Brasil - Moto G Q&A, Help & Troubleshooting

Hello,
when I was in Brasil last year I had to buy a new phone as my other phone left me alone in the heart of Rio. Ok long story short.
I was just checking when I would get Android 5.0 and checked the version of my Android -> KXB21.14-L1.40 - 210.12.40.falcon.umtsds.TIM.en.BR
According to Motorola this belongs to an XT1032 Moto G 1gen. When I am looking on the package its written XT1033 basic. That one should have received OTA for Android 5 already?!?
Now what to do if I would like to get Android 5? I am not able to unlock the bootloader on the Motorola Website. Is there a way to return to the initial Android Version? So far I have only applied OTA updates.
Thanks so much for any help.
Mexx

Related

[Q] uk xt925 ota upgrade

Hi I'm new on here so I hope I'm asking in the correct place!
I have two questions, firstly my RAZR HD has jelly bean system version 98.21.26002.XT925.Orange.en.GB
It states on the Motorola website that only phones running a retail version will receive the ota upgrade to kitkat....
Now it seems I don't have a retail software but there is no retail software for the uk RAZR HD just the orange software so is this the retail version and will I receive the ota upgrade eventually for my razr HD ??.
Hope someone can help thanks.
Can't believe this post has had so many views but no replies!
Is the question impossible to answer?
Is it because I'm from the uk and most of the users on hear seem to be from other countries?
ukmotofan said:
Hi I'm new on here so I hope I'm asking in the correct place!
I have two questions, firstly my RAZR HD has jelly bean system version 98.21.26002.XT925.Orange.en.GB
It states on the Motorola website that only phones running a retail version will receive the ota upgrade to kitkat....
Now it seems I don't have a retail software but there is no retail software for the uk RAZR HD just the orange software so is this the retail version and will I receive the ota upgrade eventually for my razr HD ??.
Hope someone can help thanks.
Click to expand...
Click to collapse
hm just went to the moto website,
under orange: no moto razr hd;
retail; yes to kit kat.
tricky, tricky,
id suggest you contact orange to see if they will flash retail version or not;
maybe moto would make a retail ROM and then pass on to carriers to customize? I'm not so sure,
"Confirm you have a Retail model. Go to your device’s Settings menu and select About Phone. If you don’t see Retail (or RET) under System Version, go back and select your carrier."
best bet is that you're out of luck;
if you really want kk when its released just flash it...
Thanks for the reply djvita.
Yes flashing is an option but I'm not familiar with how to do that at the moment and then there's the problem of finding the correct Rom to flash for the uk??.
Wonder if anyone has received the official ota upgrade to kitkat yet on the RAZR HD?
ukmotofan said:
Hi I'm new on here so I hope I'm asking in the correct place!
I have two questions, firstly my RAZR HD has jelly bean system version 98.21.26002.XT925.Orange.en.GB
It states on the Motorola website that only phones running a retail version will receive the ota upgrade to kitkat....
Now it seems I don't have a retail software but there is no retail software for the uk RAZR HD just the orange software so is this the retail version and will I receive the ota upgrade eventually for my razr HD ??.
Hope someone can help thanks.
Click to expand...
Click to collapse
Once kk is out it will not take long for an xml to be posted.
Then you can rsd lite it to your 925. Learn how to run rsd lite.
ukmotofan said:
Hi I'm new on here so I hope I'm asking in the correct place!
I have two questions, firstly my RAZR HD has jelly bean system version 98.21.26002.XT925.Orange.en.GB
It states on the Motorola website that only phones running a retail version will receive the ota upgrade to kitkat....
Now it seems I don't have a retail software but there is no retail software for the uk RAZR HD just the orange software so is this the retail version and will I receive the ota upgrade eventually for my razr HD ??.
Hope someone can help thanks.
Click to expand...
Click to collapse
Orange.en.GB is UK retail rom. Don't worry you'll get KK update.
six37 said:
Orange.en.GB is UK retail rom. Don't worry you'll get KK update.
Click to expand...
Click to collapse
hi has this been confirmed or happened yet
ukmotofan said:
Hi I'm new on here so I hope I'm asking in the correct place!
I have two questions, firstly my RAZR HD has jelly bean system version 98.21.26002.XT925.Orange.en.GB
It states on the Motorola website that only phones running a retail version will receive the ota upgrade to kitkat....
Now it seems I don't have a retail software but there is no retail software for the uk RAZR HD just the orange software so is this the retail version and will I receive the ota upgrade eventually for my razr HD ??.
Hope someone can help thanks.
Click to expand...
Click to collapse
Backup your device and use RSDLite to flash retail firmware http://sbf.droid-developers.org/download.php?device=6&file=105
Once you are done and you connect to the internet, Kitkat will be available. Do this on your own responsibility.
Still no kitkat ota here in the uk
you dont have to wait man if you must have it now. Unlock your bootloader via moto website if you haven't done so already. Then hop on the XT925 UPGRADE thread and flash away. KK is better than JB for sure.
Hi,
i've an XT925 purchased from Orange UK.
Few month ago i've unlock bootloader and i've flash CM11. I want receive official OTA update so I had thought of restore the old Jellybean 4.1.2 firmware using RSD Lite. Will I receive the OTA update I also (when it is released) or should I do some other operation?
Thanks and best Regards
You will and should have. I think Orange released their update. If not, you can flash it if you have stock rtfr installed.
I've had a rough time updating mine as well... It's been a nightmare so far.
What did you do?
Hi all, just to let you all know I've finally got the ota update to android version 4.4.2 kitkat.
Got the update about 1:00pm today wed 8th october.
Only took about 10mins to update and everything seems fine so I'm pleased.
System version 180.46.117.XT925.Orange.en.GB
Congrats
ukmotofan said:
Hi all, just to let you all know I've finally got the ota update to android version 4.4.2 kitkat.
Got the update about 1:00pm today wed 8th october.
Only took about 10mins to update and everything seems fine so I'm pleased.
System version 180.46.117.XT925.Orange.en.GB
Click to expand...
Click to collapse
Hi UKMotofan,
i've a serious problem with my xt925.
Please see my post: http://forum.xda-developers.com/droid-razr-hd/help/xt925-dead-t2976080
Can you take from your OTA 4.4.2 update gpt and tz files (from system/cache directory) as says hbenz2008 for permit me to try save my xt925?
I would be immensely grateful.
Thanks a lot and Best Regards
Francesco

[Q] any words on 4.4.4 ???

hello
i've moto g global sim XT1032 , i heard that other versions got the latest update.
why it's taking so long?
ma3oony said:
hello
i've moto g global sim XT1032 , i heard that other versions got the latest update.
why it's taking so long?
Click to expand...
Click to collapse
Only Motorola knows at this stage. I doubt that they would leave different versions of the Moto G on different Android versions. Only time will tell.
ma3oony said:
hello
i've moto g global sim XT1032 , i heard that other versions got the latest update.
why it's taking so long?
Click to expand...
Click to collapse
It might depend on where you are. I got notifications that 4.4.4 was ready for my XT1045. I got help turning those notifications off. I am in the US so it could be regional.
today we got the official release finally !
now it's the wait for lollipop 5

So, XT1034 has been forgot?

Is it the only type of moto g that has not received 4.4.4 OTA?
Now i'm afraid if i can get stock android L months later.
new moto g2 is too big to hand on.
Don't feel bad us XT1031 users have been un loved and still stuck on 4.4.2 :/
Sent from my XT1031 using XDA Premium 4 mobile app
I'm glad someone posted this. I was beginning to wonder if it was just my phone not getting the update. I think it's beyond ridiculous that we have got the 4.4.4 update. At this point I don't think we will.
SmilenceLin said:
Is it the only type of moto g that has not received 4.4.4 OTA?
Now i'm afraid if i can get stock android L months later.
new moto g2 is too big to hand on.
Click to expand...
Click to collapse
Xt1032 US still on 4.4.3
And do not worry about L update. You can watch this http://youtu.be/v1ne0Li7hvs . On 20:50 there is a question about L update. The man said that 1st gen of moto G and X will get L as well. I think that is the reason why 4.4.4 can be delayed for some versions of G.
As already mentioned, US 4.4.4 has been delayed on most US variants of Moto G, however Boost and LTE started getting the FOTA Update in the last two weeks.
If you are tired of waiting there are other options:
XT1034 Retail Canada firmware image:
http://forum.xda-developers.com/showpost.php?p=54855457&postcount=354​
XT1034 Retail Canada Custom Recovery Flashable zips:
http://forum.xda-developers.com/moto-g/development/rom-stock-motorola-rom-collection-t2854688​

haven't got 4.4.4 yet

hey there, as u can see in title I haven't got 4.4.4 yet i have the 210.12.32.falcon_umts.Retail.en.US version. I live in Ireland, have they stop releasing 4.4.4 now ?
Some guys say that making root the update fails, and your version 4.4.4 was the first to be released
RollVGE said:
Some guys say that making root the update fails, and your version 4.4.4 was the first to be released
Click to expand...
Click to collapse
i got the same problem... it say my phone its already updated.
I am rooted on 4.4.3, i have a few motorola stock apps disabled (contextual services, assist, migrate) do i have to unroot to get update ?
Sent from my iPod touch using Tapatalk
It looks like you have the Global American GSM version of the phone. From what I can tell, they haven't been updated as of today. USA AWS and USA Global GSM Moto G are still running 4.4.3. Only the CDMA versions are running 4.4.4 in the US. Maybe if you flash the European ROM you'll get the 4.4.4 update.
- Bad news American Moto G owners. Motorola is pulling back from the US market and focusing on India, at this point don't be surprised if you never see Android L on your device. I'm still running 4.4.3. I've heard from other Moto G users running 4.4.4 did not fix any of issues previously reported.
What are the issues specifically? XT1034 Retail Canada has had 4.4.4 - I expect US to follow.
I had to shut off my OTA because I really am not ready for 4.4.4. I have the XT1045 and US version, and it is rooted. So I am not sure why some of you who are rooted are not getting the updates. That is very interesting indeed. Does Motorola have a bigger market in India vs anywhere else for them to concentrate on the India upgrades to 4.4.4?
The Closet Candian said:
- Bad news American Moto G owners. Motorola is pulling back from the US market and focusing on India, at this point don't be surprised if you never see Android L on your device. I'm still running 4.4.3. I've heard from other Moto G users running 4.4.4 did not fix any of issues previously reported.
Click to expand...
Click to collapse
if we do have android L, I really doubt that India will be the only people to get android L,
Jorge_007 said:
It looks like you have the Global American GSM version of the phone. From what I can tell, they haven't been updated as of today. USA AWS and USA Global GSM Moto G are still running 4.4.3. Only the CDMA versions are running 4.4.4 in the US. Maybe if you flash the European ROM you'll get the 4.4.4 update.
Click to expand...
Click to collapse
nah I'll stay as I am, maybe its getting to everywhere first before the American gsm, I'm just going to wait, maybe they will stop 4.4.4 update and when android L comes out we can update straight to it first who knows, we shall wait and see
Today i get the 4.4.4 update.
XT1032 Telcel MX
So, I'm guessing that is the Global GSM US, so you'll be able to install the update soon. :highfive:
bublz654 said:
if we do have android L, I really doubt that India will be the only people to get android L,
Click to expand...
Click to collapse
- Motorola said recently that they are releasing Android L for Moto G (Gen2) devices in India, nothing about first Gen Moto G or Android L outside of India.
Umm weird. I got a notification saying system update so I go to settings>about phone > system updates and it closes straight away. What's going on ?
Current Device : Moto G XT1032
Opps never mind its working now. I can now update to 4.4.4
Current Device : Moto G XT1032
Finally!!!
Finally, we get 4.4.4 after being stuck on 4.4.3 since June, July. I guess they forget about the Global version for a while or they are preparing us for lollipop.

No Lollipop for India (XT1033)?

If you look at the software update news page of Motorola, and scroll down to where you purchased the device, the dual-sim Indian version of Moto G isn't listed.
We're probably not going to get an early update for our XT1033 devices.
[email protected] said:
If you look at the software update news page of Motorola, and scroll down to where you purchased the device, the dual-sim Indian version of Moto G isn't listed.
We're probably not going to get an early update for our XT1033 devices.
Click to expand...
Click to collapse
don't worry. when you have a look at the other providers like t-mobile or verizon etc, the xt1032 (single sim) doesn't appear either. it is probably the case, that motorola just haven't added the devices in the provider list, but i am sure that everybody can still enjoy android lollipop when it gets released
its confirmed already dude you must go to country option in site and select india you can find the info . check out this link https://motorola-mobility-en-in.custhelp.com/app/software-upgrade-news/g_id/2014#gs=eyJndWlkZUlEIjoyMDE0LCJxdWVzdGlvbklEIjoxLCJyZXNwb25zZUlEIjoxOSwiZ3VpZGVTZXNzaW9uIjoiSHprV3R0NW0iLCJzZXNzaW9uSUQiOiJIemtXdHQ1bSJ9
pico hackr said:
its confirmed already dude you must go to country option in site and select india you can find the info . check out this link https://motorola-mobility-en-in.custhelp.com/app/software-upgrade-news/g_id/2014#gs=eyJndWlkZUlEIjoyMDE0LCJxdWVzdGlvbklEIjoxLCJyZXNwb25zZUlEIjoxOSwiZ3VpZGVTZXNzaW9uIjoiSHprV3R0NW0iLCJzZXNzaW9uSUQiOiJIemtXdHQ1bSJ9
Click to expand...
Click to collapse
ooopss...my bad.
[email protected] said:
ooopss...my bad.
Click to expand...
Click to collapse
when you select Retail from the dropdown menu,
you will get this message
"This device will be upgraded to the Android 5 Lollipop release of Android, pending partner support."
Soak tests for xt1033 have already started and we will get the update by the end of november or December first week.
sorry if this is a stupid question, but if i've already unlocked the bootloader, and installed root and recovery but i didnt change/modify the original ROM 4.4.4 from my moto G, to get the lolipop update, i just need to install the original "stock" recovery or i will need to flash everything (firmware/radio/originalrom, etc) again? thanks
rickastillo said:
sorry if this is a stupid question, but if i've already unlocked the bootloader, and installed root and recovery but i didnt change/modify the original ROM 4.4.4 from my moto G, to get the lolipop update, i just need to install the original "stock" recovery or i will need to flash everything (firmware/radio/originalrom, etc) again? thanks
Click to expand...
Click to collapse
If you're rooted, you changed your system.
Sent from my Moto G using XDA Free mobile app

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