My Galaxy Note 10.1 2014 randomly will not turn back on by pressing either the power or the home button. I must hold the power button until it reboots. This happens when the screen times out, when I turn it off by tapping the "off" button once or by closing the cover. It does not do this every time. Any ideas?
keepserenity said:
My Galaxy Note 10.1 2014 randomly will not turn back on by pressing either the power or the home button. I must hold the power button until it reboots. This happens when the screen times out, when I turn it off by tapping the "off" button once or by closing the cover. It does not do this every time. Any ideas?
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Its likely a rogue app. Kill all apps then try it. If it hangs look and see what app started running again. You can also check for this with log files. Also clearing cache and Dalvik will solve this.
Update:
Update:
Thanks. I could not find any misbehaving apps. I ended up doing a factory reset and in the process noticed that my SD card was corrupted. I removed the card after the reset and the problem seemed to go away. I turned it on and off several times throughout the day and also aloud it to timeout. Awoke this morning only to find that the problem still exists, although not as often. The SD card is still removed. Any thoughts?
This happens with my n10.1 2012 occasionally, but always does eventually turn on. That being said, you asked in the wrong forum. Maybe try your tab forum and get better responses.
Related
So I've had my Transformer for several months now and it's been great. Today was the first time I've had this issue where my screen wont come back on but I can still hear emails and other audio happen in the background. This happened earlier today and then suddenly the screen came back on. Well about an hour ago it happened again. I tried turning the screen on and nothing but i'm still getting audio.
I've tried holding down the power button for 5+ seconds to try to get it to power off but it's not turning off that i'm aware of. Is there some other type of combo i can do to try to get it to respond? I've also pressed the power button, vol up and vol down to make sure no button is accidentally held in.
Any help? I would like to get this working again and not have to RMA it. I'm also running Prime v1.82 ROM.
When the screen went dark were you moving the TF at all? Any recent jarring? Sounds like possibly a connection has come loose. Just a thought.
skeeterpro said:
When the screen went dark were you moving the TF at all? Any recent jarring? Sounds like possibly a connection has come loose. Just a thought.
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how can i check the connection? Is there a "how to" for accessing the internals of this unit? I would like to check that before sending the unit back if possible.
matrix311 said:
So I've had my Transformer for several months now and it's been great. Today was the first time I've had this issue where my screen wont come back on but I can still hear emails and other audio happen in the background. This happened earlier today and then suddenly the screen came back on. Well about an hour ago it happened again. I tried turning the screen on and nothing but i'm still getting audio.
I've tried holding down the power button for 5+ seconds to try to get it to power off but it's not turning off that i'm aware of. Is there some other type of combo i can do to try to get it to respond? I've also pressed the power button, vol up and vol down to make sure no button is accidentally held in.
Any help? I would like to get this working again and not have to RMA it. I'm also running Prime v1.82 ROM.
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Try holding down the Power + VolDown key at the same time. This will reboot your device...
I don't know if this pertains to your particular issue but are you running a different launcher? If so it may want you to choose which launcher at startup. If the picker window pops up and doesn't show because of a bug in Honeycomb the screen will go dark and you won't see the picker window. When it does it again try turning the screen to portrait and then back again to landscape and see if the picker window will show. Of course you will need to have Auto Rotate screen checked on in the settings for you to do this also.
I had this happen one day on my phone, and it was the launcher issue....
Hi! So... I installed Magldr V1.13 many months ago and it has been very awesome. Yesterday, while sitting in class, my phone was in my pocket. (very rare occasion as I usually have it in a holster)
Anyhoo, it vibrated twice like it would for an email or text. I pushed the red (hangup) button to see the screen, and the screen stayed black but the buttons lit up. I repeated, same result. I took the battery out, turned back on and the phone stops loading after the "GO GO GO!". It just sits there.
I have taken the battery out and restarted it literally 12 times. I tried with and without SD card and Sim Card. I even tried holding in the yellow reset button. I don't know what else to do.
Any help is very much appreciated!
hope you find out the problem, I uesd to be in your situation, so sad
kimmy8705 said:
Hi! So... I installed Magldr V1.13 many months ago and it has been very awesome. Yesterday, while sitting in class, my phone was in my pocket. (very rare occasion as I usually have it in a holster)
Anyhoo, it vibrated twice like it would for an email or text. I pushed the red (hangup) button to see the screen, and the screen stayed black but the buttons lit up. I repeated, same result. I took the battery out, turned back on and the phone stops loading after the "GO GO GO!". It just sits there.
I have taken the battery out and restarted it literally 12 times. I tried with and without SD card and Sim Card. I even tried holding in the yellow reset button. I don't know what else to do.
Any help is very much appreciated!
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Always it happens something like that out of nowhere. So I think the solution is only one. Factory Restart the phone and re-install everything from the begging. If you don't want to loose your stuff try to copy paste the stuff you got in your SD card.
L0rkh said:
Always it happens something like that out of nowhere. So I think the solution is only one. Factory Restart the phone and re-install everything from the begging. If you don't want to loose your stuff try to copy paste the stuff you got in your SD card.
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I know right? This is the first time I have been without a phone this long since high school, lol. How can I factory reset it without being able to turn it on? I held down the volume down+home+power button and chose the wipe from that menu. It didn't do anything. I even held in the yellow button on the back, still nothing.
Ok. So I finally found a way to factory reset my phone even though I can't get it to really come on:
1. With your phone powered off, press and hold the VOLUME UP and VOLUME DOWN buttons.
2. While holding the volume buttons, press the END/POWER button briefly and then release it.
3. When you see a warning message on screen, release the VOLUME UP and VOLUME DOWN buttons.
4. Press the VOLUME UP button to perform the reset, or press any other button to cancel the reset.
Now, it's stuck on the "Stick Together" Tmobile logo
Every once and a while the screen moves up about a 1/4 inch, then back down repeatedly several times, then freezes.
Does not happen at any particular place. Happens randomly.
I have to press and release power button to turn off screen. Press power button again to turn screen back on.
Swish from left to right to get back to where I was and all is all right.
Does this sound like a software problem or a hardware problem?
Is there a 'diagnostic' app to search for problems?
Any ideas welcomed.
dlw1146 said:
Every once and a while the screen moves up about a 1/4 inch, then back down repeatedly several times, then freezes.
Does not happen at any particular place. Happens randomly.
I have to press and release power button to turn off screen. Press power button again to turn screen back on.
Swish from left to right to get back to where I was and all is all right.
Does this sound like a software problem or a hardware problem?
Is there a 'diagnostic' app to search for problems?
Any ideas welcomed.
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If you have a custom recovery installed try clearing the dalvik cache, when people try flashing a custom rom and screen's display got displaced people clear it and it works again like before, if that doesn't works then try reflashing the stock rom
I didn't drop it or get it wet or anything, it was just sitting on my desk and it randomly shut off. I've tried shutting it off and on again but it just comes back to the google screen where it sits frozen for about 30ish+ minutes before it shuts off, I can't turn it off otherwise, if I try turning it off it just turns itself back on so I can't shut it off. Is there anything I can do to save my data (or even better, fix my phone) or am I screwed? I also don't have USB Debugging turned on so I can't get stuff back that way either. My phone is not rooted and running stock android 5.1.? (Don't remember my exact version but I think I've missed the last 2 minor updates)
AWantula said:
I didn't drop it or get it wet or anything, it was just sitting on my desk and it randomly shut off. I've tried shutting it off and on again but it just comes back to the google screen where it sits frozen for about 30ish+ minutes before it shuts off, I can't turn it off otherwise, if I try turning it off it just turns itself back on so I can't shut it off. Is there anything I can do to save my data (or even better, fix my phone) or am I screwed? I also don't have USB Debugging turned on so I can't get stuff back that way either. My phone is not rooted and running stock android 5.1.? (Don't remember my exact version but I think I've missed the last 2 minor updates)
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Sounds like your power button failed, like mine
markdapimp said:
Sounds like your power button failed, like mine
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I has an issue with it a few months ago with the power button but it was stuck in a constant bootloop (I later found out that the power button was physically stuck, and a few hard flicks fixed it) , now it's just frozen on the google logo for 30-40ish minutes and then it shuts off by itself. Could that still be an issue with the power button?
AWantula said:
I has an issue with it a few months ago with the power button but it was stuck in a constant bootloop (I later found out that the power button was physically stuck, and a few hard flicks fixed it) , now it's just frozen on the google logo for 30-40ish minutes and then it shuts off by itself. Could that still be an issue with the power button?
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Yeah, my LG warranty expired so I found a seller on eBay doing it for 25$ (replacing the switch inside)
markdapimp said:
Yeah, my LG warranty expired so I found a seller on eBay doing it for 25$ (replacing the switch inside)
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I'm kinda confused on how this is the power button. On a working Nexus 5, if you hold the power button down the phone just continually resets, now it freezes on bootup and doesn't shut off for a really long time. Then after it shuts off, you have to manually turn it back on (then it just freezes again). I feel like this is could be a software issue but I might be wrong.
I've seen posts saying to reset the cache partition. Will that wipe the data on my phone?
I went into recovery mode (Does this mean the power button is fine, since I could successfully navigate the boot menu) and tried to format the cache and it says it was wiping /cache for about 20 minutes then it shut off and the notification light started blinking red and the phone wouldn't turn on at all when I held the power button. I assumed this meant the battery died during the cache wipe (Is that what the red light means, if so is that bad?) so I plugged the phone in. After about 30 seconds I could turn it on again, but it just holds at the google screen again. I'm really starting to freak out as I have some unbacked up data. Even if I can't fix the phone, is there any way I could save the data? I have a locked bootloader and USB debugging is turned off (Yes, I'm an idiot).
It does sound like a faulty power button. Since it's very cheap to fix, I would first find a local lab to change the button. At least rule out that..
If you can't fix the phone, you cannot get the data.
Also, be carful with bootloader and adb, so you don"t accidentaly erase your data.
eross said:
It does sound like a faulty power button. Since it's very cheap to fix, I would first find a local lab to change the button. At least rule out that..
If you can't fix the phone, you cannot get the data.
Also, be carful with bootloader and adb, so you don"t accidentaly erase your data.
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The nearest phone-repair shop is like 45 minutes to an hour away from me so I want to be sure this is it. How exactly would a faulty power button cause this to happen? The phone isn't acting like the power button is permanently held down or not held down at all and I was able to get through the boot menu to the clear cache partition menu which requires use of the power button (And has the shut-off and blinking red light interrupting the cache clear made things worse), all that seems to be happening is the phone freezes during boot-up.
AWantula said:
The nearest phone-repair shop is like 45 minutes to an hour away from me so I want to be sure this is it. How exactly would a faulty power button cause this to happen? The phone isn't acting like the power button is permanently held down or not held down at all and I was able to get through the boot menu to the clear cache partition menu which requires use of the power button (And has the shut-off and blinking red light interrupting the cache clear made things worse), all that seems to be happening is the phone freezes during boot-up.
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This sentence points all fingers at the power button
"I've tried shutting it off and on again but it just comes back to the google screen where it sits frozen for about 30ish+ minutes before it shuts off, I can't turn it off otherwise, if I try turning it off it just turns itself back on so I can't shut it off"
If you turn it off and it comes back on. it's the power button
Some symptoms of a faulty power button
If your LG Nexus 5 keeps rebooting for no reason to the Google Logo only
you cannot lock the screen
screen locks on its own
phone turns off for no reason during regular use
Lock/power Button is VERY sensitive to touch
AWantula said:
The nearest phone-repair shop is like 45 minutes to an hour away from me so I want to be sure this is it. How exactly would a faulty power button cause this to happen? The phone isn't acting like the power button is permanently held down or not held down at all and I was able to get through the boot menu to the clear cache partition menu which requires use of the power button (And has the shut-off and blinking red light interrupting the cache clear made things worse), all that seems to be happening is the phone freezes during boot-up.
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The power button is not dead, it's faulty, and behaves erratically. Sometimes it works, sometimes it does not. It's an educated guess. If you put in a lab, and it's not the power button, perhaps they will know what else could be wrong. It's your call.
Just got back from the repair shop, it's not the power button, it's some unknown software issue. They can't fix it. Anyone have any ideas?
This is very odd. I am not aware of any software issue that can prevent a physical shutdown of a phone. Was this a reputable lab?
eross said:
This is very odd. I am not aware of any software issue that can prevent a physical shutdown of a phone. Was this a reputable lab?
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The phone shut itself off after a period of time, but holding the power button just restarts it. They replaced the power button just to be sure and it didn't fix it.
When you connect the phone to a PC does it show up? Can you copy your data? If not, I don't think you can save the data.
One more thought: If you put the phone in bootloader state, does it still shut down or restart by itself?
I just talked to the phone repair people and they said they just found out it's not software, a circuit in the motherboard got fried and they only way they could fix the phone would be to swap out the motherboard.
That is a 200$ reapair. Before you do that or give up on your phone try my guide here http://forum.xda-developers.com/google-nexus-5/help/nexus-5-stuck-boot-loop-lollipop-t3098632
I had a different problem but was also told by the local LG lab that it was the motherboard. It wasn't,
If my guide does not help, it probably is a hardware issue. See if the lab has an insurance deal. Over here they suggested to sell me a one year insurance for 150$ , and change the motherboard. That would have saved me 50$....
I don't understand how exactly can I explain the situation, but I'll be as specific as I can. Please try to understand and help me from this.
My Nexus 5 is on Marshmallow without any roots etc ever. Now, the problem goes like this:
Suppose I press power button once, then screen should turn on/off once. Now this which happens normally in any phone happens in mine for first few times, then it starts like if I press power button once to turn screen off, it goes from off and turns back on, I again press power button, again from on it goes off and back on, this keeps on happening until I try my luck for it to off, but then sometimes it happens like after so much pressing it eventually show me "power off" option on screen(which generally should open if I hold the power button). Now once I encounter this "power off", no matter what I do, I power off/not, it'll automatically turn off, and this happened atleast 10+ times till date. So finally whenever I encounter "power off" option, which sometimes comes when I try to turn screen on or sometimes off, but never I hold the power button, but finally even If I don't click on power off, it'll power off.
And that isn't yet strange till there, normally now "Google" shows on screen when device is powered on, but here after encountering "power off" it shows "Google" and turns off.
This problem has happened to me from maybe starting a week ago, atfirst I ruled it as maybe hardware problem, cause after 3 factory resets, nothing changed, but then when I did wipe system cache and data format from recovery screen, everything got resolved. But this too remained for 2-3 days, again same problem started after it, I this time cleared system cache from recovery, and this time too it helped somewhat. so I can atleast say that it isn't a hardware power button problem, but something which I don't know what, always creating problems from software.
Now this problem has developed itself, because now the power button is kinda working okay, but now the "power off" comes on screen automatically, I can say once-twice a day, and as explained 'n' times before, once I encounter this, mobile turns off.
So everytime I've to turn phone on after this, and pray that it doesn't repeat, but it's yet going on, and i'm so pissed off by this phone, I regret buying this, honestly as till now mentioned I tried whatever I could/I knew, but nothing, nothing's helping me.
Also the problem intensifies when phone is on charge & "power off" is encountered, then the phone goes to turning off and "Google" is shown, then it shows "Google" then turns off, then it shows "Google" then turns off, and this loop keeps on going.
Finally I hope i'm as clear as possible, if someone can please help, I can guarantee any kind of format will just resolve the problem for few days only, and hardware power button problem i'm not feeling it as formats basically help it great, but anyway if I'm going wrong somewhere/need proper explanation somewhere then please tell but resolve this asap.
Phone's from India and it's been 1 year since bought and atleast a month from the Marshmallow OTA update and this problem started randomly without me doing anything I guess from a week ago.
I think you should take a look at that power button.
It's your battery. I was having the same problem with my nexus, I replaced the battery and the reboots are gone.
Mine did this exact thing a couple of weeks ago. really annoying and couldn't put my finger on it, until i got so annoyed that when it came up with the power off notification I repeatedly pressed the power button for maybe 20 times, this resolved it for a few days, though to be honest, the best advice that someone posted, was that a sharp shock to the side of the phone that the button is on resolved it, been over a week now and it's been fine.
I put it down to the case i had on it, harbouring small dirt that was getting into the button housing and interfering.
try it out, failing that, perhaps a new power button, i did have one in my ebay basket, though i don't need to go down that route, not for the foreseeable anyway.
**edit
incidentally, i went down the software route too wiping caches etc. no avail.