[Q] [Help] Camera won't open after Cyan update - Nokia Lumia 1020

I'm not too sure if the 1020 lens is supposed to completely shut when the camera is off. Its my wife's phone and she's telling me its stuck open cause the camera apps to crash when enabled.
The Lumia Cyan update is the only factor unless this has happened to prior FW. Is anyone experiencing this? Need help!
Thanks in advance.

winmo4life said:
I'm not too sure if the 1020 lens is supposed to completely shut when the camera is off. Its my wife's phone and she's telling me its stuck open cause the camera apps to crash when enabled.
The Lumia Cyan update is the only factor unless this has happened to prior FW. Is anyone experiencing this? Need help!
Thanks in advance.
Click to expand...
Click to collapse
I had the same experience with my Lumia 1020, but I am not sure if it caused by the same problem. My front panel was broken and therefore I did remove the front camera and light/contrast sensor. After the update i wasn't able to start any camera application anymore, but before the update I was able to do this. After reconnecting the module it worked fine again. Maybe you could check the front cam or light sensor!,
Good luck

winmo4life said:
I'm not too sure if the 1020 lens is supposed to completely shut when the camera is off. Its my wife's phone and she's telling me its stuck open cause the camera apps to crash when enabled.
The Lumia Cyan update is the only factor unless this has happened to prior FW. Is anyone experiencing this? Need help!
Thanks in advance.
Click to expand...
Click to collapse
Same here bud. All applications related to the Cameras (front and back) crash when I try to open them.. Even HERE Maps stopped working.
The sad part is that I tried to reflash it using the Lumia Recovery Tool and it does not work either.. I guess because I am part of the Developer Preview Program so I don't have the stock software.. I had to stop using my beloved 1020. :crying:

Related

Camera Problem

I'm having a problem where the camera works for a couple of hours then just turns completely black and doesn't start working again until i reboot the phone.
When i say works for a couple of hours i don't mean a couple of hours of continuous use but a couple of hours general use of the phone.
I first notice it when I'm unlocking my phone as i have Face Unlock enabled,
The front camera won't start so i have to unlock using the backup unlock method (pattern in my case).
As soon as that happens the camera stops working all together, even in the camera app, like i said, until i restart the phone.
Any ideas ?
I had the same issue last night, I went to take a picture but the camera was just a black screen until I reboot.
I can confirm this as well. Only fix i can tell is a reboot.
Exactly the same problem here... Android 4.4 Bug I guess
Same issue for me, and i also have face unlock enabled. Very annoying.
raazman said:
I had the same issue last night, I went to take a picture but the camera was just a black screen until I reboot.
Click to expand...
Click to collapse
nfaust01 said:
I can confirm this as well. Only fix i can tell is a reboot.
Click to expand...
Click to collapse
d-e-a-d said:
Exactly the same problem here... Android 4.4 Bug I guess
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Click to collapse
joshcrumley100 said:
Same issue for me, and i also have face unlock enabled. Very annoying.
Click to expand...
Click to collapse
I didn't wanna say anything as to not jinx it but i tried something that seems to have helped my situation.
I Force Stopped the Camera app in Settings --- Apps and then cleared the app data.
That didn't magically fix it but after doing that AND rebooting my phone i haven't had a problem with the camera.
It hasn't even been a full day yet but it's been working for about 18 hours which is great compared to yesterday's having to reboot every couple of hours.
Same Problem here. Also have face unlock active...
Thanks guys for reporting it here!!! I was really close on exchanging my otherwise perfect phone! Now I really think it's software and not hardware related.
Greetings,
Sarusani
Does anyone here get the bottom of their picture blurred out when they use flash? It always looks like if my finger is covering the lens which is not.
Sent from my Nexus 5 using Tapatalk
I get my Nexus today/tomorrow. I'll do some diagnostics and see if I can find out what's causing the black screen.
Happened once, black screen, reboot. I wasn't able to reproduce it yet.
So much for my "solution"
Just happened again.
I'm tempted to try a factory reset or flashing a factory image.
If anyone's actually tried this I'd appreciate a heads up.
Same for me
Sent from my Nexus 5 using XDA Premium 4 mobile app
I've had this problem on the Slim rom and flashed the factory image yesterday.
Last night, the camera was working well until I switched to a panorama, then it was black.
After a reboot I wasn't able to reproduce it.
mickaaa said:
I've had this problem on the Slim rom and flashed the factory image yesterday.
Last night, the camera was working well until I switched to a panorama, then it was black.
After a reboot I wasn't able to reproduce it.
Click to expand...
Click to collapse
There goes my plan to flash the factory image
I hope that it stays fixed for you but unless someone who has had this problem is able to confirm that they haven't had this happen to them for at least a couple of days I'm gonna stick with "This is a serious problem" (for me at least)
This is very unfortunate! Luckily I haven't come across this issue yet but I haven't used the camera much. BTW does anyone know how to change the focus to continuous? Can't find the option.
Apparently this is related to Face Unlock.
https://code.google.com/p/android/issues/detail?id=61873
If anyone can confirm this ?
Who has had this problem and not used Face Unlock ?
No idea why this got posted twice.
The only way to "fix" it at the moment, is to turn off face unlock.
My back camera started crashing when i tried to take a picture in complete darkness and ever since i only get a black screen. I have tried to run the phone on safe mode and rebooted many times and it still gives me a black screen. Today i flashed my phone with the factory image and it still broken. I am suspecting this is more than just a software bug. Can anyone confirm this?
Adding myself to the problem with Camera randomly not working, and fix with rebooting.
Nexus 5 - Rooted

camera problem after update to MM

My phone camera is only showing the front camera there is no options of switching to d rear camera. Sometimes the camera app wouldnt open until i restart the phone. Am using h959 taiwan version i upgraded my phone bout 2 weeks ago to MM v20a-global-esa i dont use my camera dat much so i didnt realise the problem until now. Pls is this a software or hardware problem and is it possible to downgrade the OS back to lollipop or the phones original firmware. Tnks
I too have lost my rear camera After mm update. I changed the camera module but every once in a while the rear camera becomes available so it must be a software issue. Maybe a bad kernel? H955 europe
Camera module?
unjustself said:
I too have lost my rear camera After mm update. I changed the camera module but every once in a while the rear camera becomes available so it must be a software issue. Maybe a bad kernel? H955 europe
Click to expand...
Click to collapse
Camera module?
The physical camera unit.
unjustself said:
The physical camera unit.
Click to expand...
Click to collapse
Ok thanks
Im going to downgrade back to the rooted lollipop system to see if that fixes the camera issue. At least with root i can try other ways to fix it. Have you tried safe mode on your phone? Push the power button as if you were going to restart your phone but instead hold your finger down on the power off option this should reboot back into safe mode. If the camera works there then there maybe an app that stops your camera working. Just reboot again to get back to normal.
unjustself said:
Im going to downgrade back to the rooted lollipop system to see if that fixes the camera issue. At least with root i can try other ways to fix it. Have you tried safe mode on your phone? Push the power button as if you were going to restart your phone but instead hold your finger down on the power off option this should reboot back into safe mode. If the camera works there then there maybe an app that stops your camera working. Just reboot again to get back to normal.
Click to expand...
Click to collapse
The camera still not working even in safe mode so how do i downgrade back to lollipop? Thnks
Im going to have a go tomorrow. I'll let you know how i did it but you will need to make sure you have the correct files for your region.
6
unjustself said:
Im going to have a go tomorrow. I'll let you know how i did it but you will need to make sure you have the correct files for your region.
Click to expand...
Click to collapse
Ok thnks
Right i have downgraded back to 5.1.1 and camera has not come back. I have now rooted it to see if there is another way to get it to work. Failing that i may disassemble my phone and check the connections for the camera. Its a shame that phone has a locked boot loader otherwise i could blame a bad kernel
unjustself said:
Right i have downgraded back to 5.1.1 and camera has not come back. I have now rooted it to see if there is another way to get it to work. Failing that i may disassemble my phone and check the connections for the camera. Its a shame that phone has a locked boot loader otherwise i could blame a bad kernel
Click to expand...
Click to collapse
Maybe it has something to do with d change in camera module and how did u downgrade back to lollipop
https://forum.xda-developers.com/g-flex2/general/update-to-marshmallow-t3399953
The software required is in the instructions and a link to the downgrade kdz is at the bottom of the opening message
I dont think it's a MM issue as I am facing the exact same problems on my H950(flashed with H950PR) on Lollipop. As mentioned by someone above, the camera does work sometimes but fails to load in safe mode. I opened up the phone and cleaned the connector ribbon as well but still no change in the scenario.
aveune said:
I dont think it's a MM issue as I am facing the exact same problems on my H950(flashed with H950PR) on Lollipop. As mentioned by someone above, the camera does work sometimes but fails to load in safe mode. I opened up the phone and cleaned the connector ribbon as well but still no change in the scenario.
Click to expand...
Click to collapse
In my own case there is no option to switch to back camera. It only shows the front camera, also the front camera takes pictures upside down it started with MM update and i cant even revert back to LP to be sure wether it was an update problem
Hi there. Any updates from yourself? Ive just googled around and found something that actually worked for me!
Go into settings>apps>
Clear the data for the camera app
Clear the data for the gallery app (you wont lose your photos)
Restart phone and wait a moment for it to boot fully.
Open camera app!
musajamoh said:
My phone camera is only showing the front camera there is no options of switching to d rear camera. Sometimes the camera app wouldnt open until i restart the phone. Am using h959 taiwan version i upgraded my phone bout 2 weeks ago to MM v20a-global-esa i dont use my camera dat much so i didnt realise the problem until now. Pls is this a software or hardware problem and is it possible to downgrade the OS back to lollipop or the phones original firmware. Tnks
Click to expand...
Click to collapse
i'm facing the same issue
i upgraded to mm about 4 or 5 months ago and i did not had any issue with the camera but suddenly in the last week i have this problem with the camera!
behdad_es said:
i'm facing the same issue
i upgraded to mm about 4 or 5 months ago and i did not had any issue with the camera but suddenly in the last week i have this problem with the camera!
Click to expand...
Click to collapse
same problem I have, I bought even a new back camera on Ebay, changed it, cleared all cash and data and camera worked about 5 min. and then again same problem. When I try to use flash I get the message "Flashlight unavailable while in Camera or apps using flash". I have 6.0.1. version of android, Lg-H955. When I dissemble a phone and slightly push on flash on motherboard, camera works again until I exit it and when I try to power it on again, it is not working. Seems to be a motherboard issue.

S6 camera problem

Hello guys
I opened the camera app and there are strange vertical lines going right to left like on the old tvs and even when i take a photo they are still visible.What can be the cause. Can this be caused by water or something? The story is i was heading home when a warer drop dropped on my screen like on the middle of the screen i have a screen protector and i cleaned the screen so i dont think that caused it .
dflash88 said:
Hello guys
I opened the camera app and there are strange vertical lines going right to left like on the old tvs and even when i take a photo they are still visible.What can be the cause. Can this be caused by water or something? The story is i was heading home when a warer drop dropped on my screen like on the middle of the screen i have a screen protector and i cleaned the screen so i dont think that caused it .
Click to expand...
Click to collapse
Have you tried the usual like restarting the device? If so and you still have this issue try clearing the cache for the camera app via app manager in settings. If that still doesn't work try a factory reset.
sofir786 said:
Have you tried the usual like restarting the device? If so and you still have this issue try clearing the cache for the camera app via app manager in settings. If that still doesn't work try a factory reset.
Click to expand...
Click to collapse
I restarted the phone several time and forcestoped the app but it didnt help, i am beginning to think is because of low light maybe tomorrow when the day shines will try the phone
dflash88 said:
I restarted the phone several time and forcestoped the app but it didnt help, i am beginning to think is because of low light maybe tomorrow when the day shines will try the phone
Click to expand...
Click to collapse
Start the phone in safe mode and open Samsung test menu with *#0*# (if u can't open it u are probably running a custom ROM with no test menu support in it)
Try the camera test in there. If the problem is still there u have a faulty camera.
So my problem is a bit different but it is still a camera problem. So my camera started acting funny a while ago and mos of the time it wouldn't open at all and blocking the front cam from working as well. So i ordered a new camera module online thinking that was the culprit, as the old one made a rattling noise when opening the camera. At last it arrived today so i swapped the cameras only to find the same problem persisting. I have also tried different firmwares and custom roms but still nothing. Does anyone know a cause or a fix for this problem?

Strange about camera

Happened twice now on back camera. After unlocking and went to camera, it cant focus on anywhere. Everything is blurred even if touch the screen to focus near or far.
If i give it a little shake everythings going back to normal. 2 weeks i have this unit and it happened twice. Is it normal or my unit has a defect?
Thank you
Edit.....it only focus near..like macro shots cant focus more than that. Happened after pulling it out of my pocket after a long walk...
Happened to me too on camera mode
NexuStar said:
Happened to me too on camera mode
Click to expand...
Click to collapse
I hope someone can answer this...will wait for their opinions.
Have not encountered this. I use my camera heavily.
I advise going to a Samsung service center and letting them debug it.
kurichichan said:
Happened twice now on back camera. After unlocking and went to camera, it cant focus on anywhere. Everything is blurred even if touch the screen to focus near or far.
If i give it a little shake everythings going back to normal. 2 weeks i have this unit and it happened twice. Is it normal or my unit has a defect?
Thank you
Edit.....it only focus near..like macro shots cant focus more than that. Happened after pulling it out of my pocket after a long walk...
Click to expand...
Click to collapse
Same problem here. All of the sudden my back camera is blurry... No idea what to do...
/CK
EDIT: After I've shaken the phone camera works again...
Skander1998 said:
Have not encountered this. I use my camera heavily.
I advise going to a Samsung service center and letting them debug it.
Click to expand...
Click to collapse
I read this somewhere that there are some encountering this. They clear camera cache (in which i tried and luckily a good start) or simply tap or a little shake your phone and focus comes back again.
Hope it will not occuer after clearing camera cache
kurichichan said:
I read this somewhere that there are some encountering this. They clear camera cache (in which i tried and luckily a good start) or simply tap or a little shake your phone and focus comes back again.
Hope it will not occuer after clearing camera cache
Click to expand...
Click to collapse
I cleared the cache before I shook it. Didn't help.
/CK
My phone do the same. Tap your phone on the side, and focus will be on.
If shaking the phone fixed it the problem is likely a failing ois mechanism. I would swap asap.
Sent from my SM-T810 using Tapatalk

Gyroscope Stops Working?

This is the third time in a week the gyroscope stopped working on my device.
Usually a reboot fixes it, but not this time.
For example, screen rotate won't work.
Also, I testing "Dropping the Phone" with the selfie camera popped up, and it doesn't recognize the "drop" in order to retract itself.
Has anyone else experienced this? I would hate to RMA this beautiful device... ?
Auto Rotate not working
Ruggerxpunk said:
This is the third time in a week the gyroscope stopped working on my device.
Usually a reboot fixes it, but not this time.
For example, screen rotate won't work.
Also, I testing "Dropping the Phone" with the selfie camera popped up, and it doesn't recognize the "drop" in order to retract itself.
Has anyone else experienced this? I would hate to RMA this beautiful device...
Click to expand...
Click to collapse
is your problem got solved?
rahulnaryal1994 said:
is your problem got solved?
Click to expand...
Click to collapse
I sent the phone in to OnePlus and they replaced it

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