I have just recieved my HTC HD2 back from HTC's service centre in the UK after a long 5 week wait to fix a damaged LCD. When I sent it to them it was unlocked as I purchased it as an unlocked handset. It was originaly a T Mobile phone. When I got it back it is now locked again and is no use to me like this as I'm using the 3 network. I have tried to get it unlocked again remotely by imei but it seems the repair centre replaced my motherboard and this has changed the imei. I gave the new number to the unlocking firm and they are a reliable one I have used before. They have informed me that no HTC tool exists to unlock this imei and I won't get it unlocked because the motherboard was replaced. I have asked HTC to unlock this as they had no business locking it again in the first place. They said they will but I don't know how much longer I'll have to wait. Does anyone know anything about this or can spread some light on this situation? Maybe someone has heard of this before or is there another way to get the phone unlocked. I'm desperate to get using this phone again.
Any info appreciated.
Before the default question is assumed - no I DON'T want to change the IMEI!
HD2 was sent to HTC repairer, and came back with a different IMEI but same serial number. Looks like they've reprinted the battery-compartment label as it matched the software readout. BUT - and here's the rub - the box and paperwork no longer match the phone.
Question is, could this give rise to legal issues, particularly if/when I sell the phone?
Should I demand that it's put right.
Incidentally, while they were at it they managed to convert a sim-free phone into a branded/simlocked one. I imagine the repairers replaced the mobo with an incorrect one. I can fix the branding, thanks to this site's howtos, but not the IMEI issue.
I don't know what country you're in, however here in the UK it is illegal to change your IMEI and can result in up to 5 years in prison.
I would therefore go to the repairer and ask what is going on. I presume you went to a reputable person. Though they would be unlikely to do this.
Maybe get law enforcement involved, as a crime has been committed.
I'd contact HTC first, and find out what is going on...Odds are they have given you a different handset, and just moved over the Software number. Call HTC is should all be logged and accessible by there call center staff.
About what I thought
It's the official UK HTC repairer. They say the IMEI is different because a replacement board was fitted. -Well OK, but then why did they reset the serial number but not the IMEI? And, why leave it with mismatched labels? If that is the only resolution when a board is changed, they urgently need to look-at their procedures.
"Thank you for your reply. According to our system, your phone is branded to O2 network but it has not got a SIM lock. We have replaced a motherboard in your phone and that is why the IMEI number in the menu of your phone does not match with this one form underneath of the battery. HTC is legally obliged to lock this phone. We can not unlock this phone without the expressed permission of the network provider."
Which tells me that firstly, they didn't read what I said properly. Secondly they are saying that they knew the phone was supplied to them as unlocked, but have locked it nevertheless. At least, that is the way it reads.
I'm getting onto Trading Standards about it.
Thx for advice, will let you know how this pans-out.
I had sent my XT926 in to motorola for repair and when I got it back my imei number was 0 and wouldn't connect to the network. Contacted moto about it and they said they'd take a look at it but that I would have to pay $159 because my phone has physical damage. I've tried fixing it via QPST but the nv item says that the IMEI is write protected. Does anybody have any idea on how to repair my imei number without spending the $159 to have moto fix it?
I'm trying to find out my serial number on a Refurbished Skyrocket. I had to get the IMEI fixed (darn repartition), so it's working alright. Unfortunately, I'm not sure if the serial number is right or not. The only thing printed on the back is the IMEI and SKU.
Right now, it's showing an 8 character serial number. On my Note2, it has a serial number much longer. Is it correct?
Simba.7 said:
I'm trying to find out my serial number on a Refurbished Skyrocket. I had to get the IMEI fixed (darn repartition), so it's working alright. Unfortunately, I'm not sure if the serial number is right or not. The only thing printed on the back is the IMEI and SKU.
Right now, it's showing an 8 character serial number. On my Note2, it has a serial number much longer. Is it correct?
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Mine is 8 to. It's never changed so I think you're good!
Sent from my SGH-I727 using Tapatalk
Go to about phone, status. It'll have your serial number there
Sent from my Nexus 5 using xda app-developers app
This should work for Huawei devices also
https://forum.xda-developers.com/ho...cial-request-bootloader-unlock-codes-t3785100
https://www.xda-developers.com/honor-huawei-bootloader-unlock-page-disappears/
The form is also shutdown. What th is Huawei doing with this?
The best way to get the code is to start a live tchat with someone from the Huawei's website's support section.
this sounds like a bandaid solution; it's annoying.
I used the contact form on the support site, and within 5 minutes had an email requesting the phone ID etc, and that's in a Saturday lunchtime.
They did say it would be Monday before code should be sent, let's see
gmlogan said:
I used the contact form on the support site, and within 5 minutes had an email requesting the phone ID etc, and that's in a Saturday lunchtime.
They did say it would be Monday before code should be sent, let's see
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Which support site?
Also, just IMEI, Serial & product code?
mudnightoil said:
Which support site?
Also, just IMEI, Serial & product code?
Click to expand...
Click to collapse
https://consumer.huawei.com/uk/contact-us/ the Email Us link.
Full Name:
I managed to get my bootloader unlock via request from contact us link above, they will ask name, model, imei, product code, sn and reason for the booloader unlock code.
Email huawei support and they will give you one. I got mine 30 minutes after I asked for it.
They ask you for your IMEI, serial number and device ID and a brief note to say why you want it. I told them I wanted to install updates in future and they issued it straight away.
The email address is - [email protected]
and the answers you'll need to address are (also confirm that you're happy to accept the warranty will be voided):
Full Name (if applicable):
Email address (if applicable):
Device model:
Serial number:
IMEI:
Product ID - dialing *#*#1357946#*#*. If not available, the invoice should be attached.
Reason for the unlock code:
robot1000 said:
The email address is - [email protected]
and the answers you'll need to address are (also confirm that you're happy to accept the warranty will be voided):
Full Name (if applicable):
Email address (if applicable):
Device model:
Serial number:
IMEI:
Product ID - dialing *#*#1357946#*#*. If not available, the invoice should be attached.
Reason for the unlock code:
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I wonder if this address works for the usa?
is the canadian model bootloader unlock also andwhat is the canadian model #
I just used the UK live chat! They said it would take a few days but meh, at least we can get the code. I'm unsure if I'm going to unlock but figured if I get the code I at least have the option. With the unlock page being down, now the Google form is gone, I think it's best to get your code if you can even if you don't know that you'll use it.
ron31 said:
is the canadian model bootloader unlock also andwhat is the canadian model #
Click to expand...
Click to collapse
Canadian model CLT-L04 8.1.0.107 (C792)
The unlock page is live in the UK
I just pulled 2 unlock codes off the bootloader unlock page. There is a warning message telling you its shutting down so if you read this move fast to get a code. I will post a link below. If I was not allowed to do that please remove it.
https://www.emui.com/en/plugin/unlock/index
I have no idea how long that link will remain active but give it a shot.
@astrokreep
Thanks for sharing
It Works for my P20Pro
Thomas
Interesting. I went to the German support chat and they only asked for email, product ID, serial and IMEI so far. Nothing about a reason whatsoever, but maybe that's yet to come
Edit: Interestingly they say that issuing a unlock code already voids warranty. I don't know what that is about
cyberdust said:
Interesting. I went to the German support chat and they only asked for email, product ID, serial and IMEI so far. Nothing about a reason whatsoever, but maybe that's yet to come
Edit: Interestingly they say that issuing a unlock code already voids warranty. I don't know what that is about
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That would mean that they store your imei somewhere to identify the phone if you need to send it in for repair wich i cant believe is legal.
I may be wrong but when I was using the bottloader unlock page I can swear they said they hold your data about your phone etc for 6 months after getting the code. So I think if you brick it in the first 6 months you can kiss any repairs goodbye.
astrokreep said:
I may be wrong but when I was using the bottloader unlock page I can swear they said they hold your data about your phone etc for 6 months after getting the code. So I think if you brick it in the first 6 months you can kiss any repairs goodbye.
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Well, I've bricked my P10 after 5 months, and I used code from their page. The authorized Huawei service changed motherboard without problems under warranty, for free. But I wouldn't take this for granted, could be it depends on service facility