I can barely text on my z3. What to do? - Xperia Z3 Q&A, Help & Troubleshooting

I just switched from iphone and i can barely group message. I had a group message back in iphone with my friends and now i cant send pictures in it. Its just a black boz what they see. I also have to implement the tmobile wifi calling fix on it even though i disabled wifi calling. I already set my mms settings to no data limit for stuff being sent, i cant change my apn, and i already sent my number to apple so i dont get imessages and i disabled imessage from my old phone. What do i do?

andreezi said:
I just switched from iphone and i can barely group message. I had a group message back in iphone with my friends and now i cant send pictures in it. Its just a black boz what they see. I also have to implement the tmobile wifi calling fix on it even though i disabled wifi calling. I already set my mms settings to no data limit for stuff being sent, i cant change my apn, and i already sent my number to apple so i dont get imessages and i disabled imessage from my old phone. What do i do?
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Are you unable to receive messages in general or just unable to receive MMS? Since you said you can disable wifi calling, I assume you have the T-Mobile variant and not the unlocked. Try redownloading the internet settings and make sure that your settings are correct in your Mobile Network Settings. Either way, you should contact T-Mobile to help configure your phone and resolve your problem. Customer service isn't that bad at T-Mobile.
If the problem is the app being unable to send group texts, you should try a different app like Google Messenger or Hangouts.
Best of luck

Related

Odd SMS problem

So for a while now I've had issues texting my brother, he has an iPhone 5c and I of course have a Nexus 5. I have extensively troubleshot this and searched online for solutions. Some said something about a bug in the Nexus 5 hardware that causes SMS messages not to go through on LTE or WiFi or something...but this only affects my brother's number
Whenever I send an SMS on hangouts (or the old stock messages app on CM11) to my brother, he never gets them. My phone shows that it has sent but he never gets it. He does receive my MMS messages. I tried changing apps, turning on and off various connectivity (bluetooth, wifi, LTE, data, etc) and only once he was able to get a message when I shut off WiFi, but I wasn't able to reproduce it again.
I get all his messages right now, but at one point I wasn't able to get his SMS messages either.
I traded my SIM into another older phone and he received all my SMS messages. Put it back in my Nexus 5, still the same problem. I tried a full reset with CM, a full reset to stock, I even had the problem with the phone I RMA'd for an unrelated issue. I'm stumped, because all the other numbers I have recieve my texts just fine, and I've long since removed extra devices from my old iCloud account.
Any ideas??
Are you sure the problem is on your side? I know that in Android you can block certain contacts from calling\texting you - I would make sure you're not blocked, found this online: http://ios.wonderhowto.com/how-to/b...messages-imessages-your-iphone-ios-7-0147393/
Wait, you're using CM. Do you use Google Voice? Is Voice+ enabled? And does this happen on other ROMs? Which carrier are you on and which carrier is he on?

T-mobile, z3, group texts...

I just got the xperia z3 and am having an issue with group texting, i.e. mms group texts.
It seems as though the z3 will allow outgoing group texts, but incoming group texts come in as individual messages (not part of the conversation). This seems to be an issue with the native texting app. From what i have found online, that is the way the native texting app is. Really sucks for a $630 phone.
So Textra seems to be a good option to help with this. This app does seems to allow group mms messages in normal format. YEA! However, this seem to only work well over the cellular system. Tmobile seems to not allow MMS messages over WIFI. Textra has a specific T-mobile workaround that claims to turn off wifi when sending or receiving MMS messages. This seems to mostly work, however this has intermittently turned off my wifi, and also generates warnings that my calls won't work over wifi.
At work, my cell cell phone signal is poor, but wifi is good. I would like to be able to use wifi for calls as well as group messages.
Any suggestions?
rglewisjr said:
I just got the xperia z3 and am having an issue with group texting, i.e. mms group texts.
It seems as though the z3 will allow outgoing group texts, but incoming group texts come in as individual messages (not part of the conversation). This seems to be an issue with the native texting app. From what i have found online, that is the way the native texting app is. Really sucks for a $630 phone.
So Textra seems to be a good option to help with this. This app does seems to allow group mms messages in normal format. YEA! However, this seem to only work well over the cellular system. Tmobile seems to not allow MMS messages over WIFI. Textra has a specific T-mobile workaround that claims to turn off wifi when sending or receiving MMS messages. This seems to mostly work, however this has intermittently turned off my wifi, and also generates warnings that my calls won't work over wifi.
At work, my cell cell phone signal is poor, but wifi is good. I would like to be able to use wifi for calls as well as group messages.
Any suggestions?
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Click to collapse
In Textra settings what has worked for me the best is to select the option that says about T-mobile wifi calling fix, not the one that says that will disable the wifi temporarily. I have a d6603 (Unlocked) but it's the same way I have it on my T-Mobile Galaxy S5.
A lot of people at the iPhone forums are having this issue with T-Mobile...yes I have an iPhone don't judge...so yes I think this issue is more of a T-Mobile related issue then a z3 issue
The group mms is a Sony issue. The wifi calling/txting is the Tmobile issue. To get texts they modify the stock msg app, so if youre using another msg app you aren't going to get txt over wifi.

[Q] Tmobile Group Chat missing messages?

Hey all. I know similar questions have been asked, but I've yet to figure out a solution to it. I just ported my number from verizon for this phone. As we know, the Tmobile version's stock messaging app doesn't support group chat, so I chose to use Google Messenger. I've been missing messages in group chat since day one. I will get about 60%, sometimes as low as 20%, or the messages. The rest will just never come in. The issue also occures in standard picture messages and texts, but are much less frequent. This is incredibly infuriating, as the tech support has no idea what the solution is, and sony thinks it's tmobile's issue.
Things I have tried:
1. Set the APNs to be ipv4/6.
2. Use Textra with tmobile fixes.
3. Turn off wifi calling.
4. Turn off wifi.
5. Change sim cards.
6. Disable stock messaging app.
7. Disable voLTE.
I'm at my witt's end with it, and no tech support will give me an acceptable solution. Has anyone had this issue, and maybe know a way to fix it? I'd appreciate any input you can provide.
Thanks!
Edit: also, I did not come from an iPhone prior to switching. The issue doesn't seem to be limited to iPhones, but they're the only ones I tend to group chat. And finally, the phones are on Verizon and at&t.
I'm having the exact same issue. It's frustrating and I will be returning the phone soon.
Sent from my D6616 using Tapatalk
I'm getting mine, they come in as not downloaded, soon as I hit download I get them all after that
I think I might have fixed it, but I don't know what caused it to begin with. After doing a factory reset on the phone, all of the group chat seems to come in and in the right order. I don't know if what application was causing the conflict, if there was any. But it seems to be working for now...
For those having the issue, maybe try that. Also, change the APN type to ipv4/6. I'll report back if there's any change or if I figure out the conflict.
I too did a factory reset but the stock messaging app does not support group texts correctly. Either on cell or WiFi calling. It slowly reverts back to missing texts with continues usage until you factory reset again.
Sent from my D6616 using Tapatalk
T-Mobile Missing some group chat sms texts
I'm having the same problem with my T-Mobile Z3. I think the problem is with T-Mobile, not the phone but I haven't been able to figure out what is causing it. I thought it was poor reception or Wifi Calling, but even with WIfi Calling off and Personal Cell Spot boosters, I still miss some. Otherwise, I love the phone.
As other users have said, this wasn't a permanent fix. My phone stopped rceiving group chat properly overnight, so now i'm back to square one. This is infuriating.
welcome to the jungle man. more and more i believe the problem is due to the phone and how it fetches mms. maybe it has to do with power management. because why would we get them all correctly after factory reset and slowly it starts dropping mms again. so strange.
---------- Post added at 08:58 PM ---------- Previous post was at 08:49 PM ----------
jayact
have you had mms issues with other phones on tmobile? i briefly had a m8 but had faulty bluetooth so i had to return it. didnt have time to really see if it had mms issues too.
Is it possible that with Stamina mode enabled the mms notification is expiring before the message content is downloaded? Might try adding the messaging app to the Stamina exclusion app list to see if that helps.
cschmitt said:
Is it possible that with Stamina mode enabled the mms notification is expiring before the message content is downloaded? Might try adding the messaging app to the Stamina exclusion app list to see if that helps.
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but i dont have stamina mode on. is it on by default? it says off on power management. i even disabled "queue background data"
still missing mms.
since family is in town for thanksgiving i have family members with different iphones and android phones with carriers on sprint, sprint/republic wireless, and verizon.
ran a few tests.. i could steadily reproduce missing group mms from sister with iphone 5 on verizon when everybody else got them. i disabled imessage on her phone and then her mms came through. reenabled imessage on her phone and mms still came through. no idea if this was coincidence or i actually did something important. i think i'm sending the phone back for nexus 6. if it has trouble then i have to jump ship from tmo.
regulator207 said:
but i dont have stamina mode on. is it on by default?
ran a few tests.. i could steadily reproduce missing group mms from sister with iphone 5 on verizon when everybody else got them.
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Stamina is off by default, so that's probably not the issue.
Maybe check your detailed usage by date and sender on TMO website to see if they show receipt of the missed messages, that would give an indication if it's a TMO issue or something with the phone.
Make sure your APN is set correctly. Mine was not set out of the box. Google it or search T-Mobile support page for correct settings. After I set APN it works flawlessly. Even group messaging.
I'm having the same problem and it's aggrivating not knowing if you missed messages.
It's not just group messages but regular messages.
Regulator (and others),
To answer your question, I'm a new tmobile customer. So, I haven't had this issue om Verizon. That said, I checked the messaging logs on my account, and it seems to actually be missing on their end. These groupchats I am missing aren't even being reported on their end. I'm planning on calling their service again to give them the details. I wish there was something else I could update with. This can't be a software issue at that point, right?
I have the same exact issue, word for word sadly, yesterday was the worst, people kept telling me that they couldn't get a hold of me, i restart my phone and BAM 20 texts blitz my phone from 2 days before -.-
TLDR
After turning off VoLTE (Settings > call settings > un-check Enable VoLTE) i seem to have no texts struggling to send still need to test group chats
Just thought I would update everyone who might be curious. After puttig in 2 more trouvle tickets with he tmobile engineers and finally giving up on going through tech support, I went to the tmobile store in person. I asked to transfer my number to a temp phone there to determine whether or not it's a handset or backend issue. Group chats came in perfectly on the LG G2. With that knowledge, I requested a second replacement phone. In case you didn't know (as no rep told me) we have a 1 year warrenty through tmobile by default ON TOP of the 2 year sony warrenty. This one was refurbished, but the texting issues are not there. I would recommend everyone do the same, if they are able. Right now, tmobile isn't recognizing it as a handset issue, or an issue at all, which is very strange. Hope this helps you guys.
Tl;dr get a replacement handset.
FWIW - i came upon this thread googling the same issue, but i have a nexus 5 on tmobile. i think it is the service, not the phone. getting ready to call t-mobile now...
Switched to Tmobile from Sprint 2 weeks ago. I am having the exact same problem with MMS/Group texting on my new stock Z3. I have confirmed that I am definitely not receiving all group messages. Turning off WiFi calling didn't help, turning off Volte didn't help, Stamina mode has never been on. I've tried using Textra and Google Messenger and Hangouts. I would say I get about 50% of the group messages sent to me. When I do get one it shows up in the threaded group message ok but I'll also have a notification from the individual (one-on-one) thread with the person that just sent the message and it shows as download failed.
jayact~ said:
Just thought I would update everyone who might be curious. After puttig in 2 more trouvle tickets with he tmobile engineers and finally giving up on going through tech support, I went to the tmobile store in person. I asked to transfer my number to a temp phone there to determine whether or not it's a handset or backend issue. Group chats came in perfectly on the LG G2. With that knowledge, I requested a second replacement phone. In case you didn't know (as no rep told me) we have a 1 year warrenty through tmobile by default ON TOP of the 2 year sony warrenty. This one was refurbished, but the texting issues are not there. I would recommend everyone do the same, if they are able. Right now, tmobile isn't recognizing it as a handset issue, or an issue at all, which is very strange. Hope this helps you guys.
Tl;dr get a replacement handset.
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I've been having the same issues that you (and others) have described. That is, missing group messages, some sms messages delayed significantly (sometimes a day or more) before I receive them, cannot download mms messages, etc. I am also a former Verizon customer, but have never had an iPhone.
Before I trade in my Z3 for a refurbished model, has the new phone permanently fixed all your messaging issues? If so, which messaging app are you using now? Hangouts? Textra?
Thanks so much. This is an incredibly frustrating issue. Such a fundamental phone function.
I'm waiting for 5.0 to come out. People are speculating that the messaging in lollipop will fix this issue.

Textra's MMS Techniques

Sprint's mindblowingly fast 3G network has forced me time and time again to download Textra in order to send and receive MMS consistently. That's fine, it's a great app, but, to be honest, I prefer Google Messenger's Material look and feel. Here's the problem: Textra has the ability to send MMS over WiFi and it works wonders. Group MMS and pictures send almost instantly. So to regular text messages. With Google Messenger, I usually get a blank message that says "Tap to Download". That's annoying and they usually never download.
So what is it that Textra does differently? Is it a particular APN that they use or switch to when sending? If so, I'd like to identify this APN so that I can attempt to use the APN all the time and perhaps make it possible to send MMS over WiFi using any Messaging app, not just Textra.
Alcolawl said:
Sprint's mindblowingly fast 3G network has forced me time and time again to download Textra in order to send and receive MMS consistently. That's fine, it's a great app, but, to be honest, I prefer Google Messenger's Material look and feel. Here's the problem: Textra has the ability to send MMS over WiFi and it works wonders. Group MMS and pictures send almost instantly. So to regular text messages. With Google Messenger, I usually get a blank message that says "Tap to Download". That's annoying and they usually never download.
So what is it that Textra does differently? Is it a particular APN that they use or switch to when sending? If so, I'd like to identify this APN so that I can attempt to use the APN all the time and perhaps make it possible to send MMS over WiFi using any Messaging app, not just Textra.
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I know it's been a while but I literally just reached the same conclusion and I'm confused too. Did you ever figure it out?
a9uirre said:
I know it's been a while but I literally just reached the same conclusion and I'm confused too. Did you ever figure it out?
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Click to collapse
No I don't think I ever figured it out. I fiddled around with APNs and the like but it really came down to poor service from Speinr. MMS over WiFi definitely improved my experience but wasn't always practical when out and about. I switched to T-Mobile and never looked back.
I'm now with Google Fi and I notice wonky behavior sometimes when using Sprint's network like texts sending twice, etc. I really think a lot of it has to do with poor service and/or the network itself. Though, MMS over WiFi works perfectly when the phone is using Sprint's network.

Weird issue can not recieve text messages

Ok so my p40 pro arrived today and i put my sim card in (using straight talk byop at&t sim). i can make calls and use data , i can also send text messages. but the phone will not receive any text messages.
so far i've did the following
factory reset the phone
reset network settings
tried manually entering APN settings
i even tried using Textra
None have worked, whats weird is i got rid of my Mate 30 pro last week and texting worked fine on that phone. Anyone have any suggestions that may help fix the issue?
Ok so i figured out the issue ,and thought id post it here in case anyone has the issue and gets frustrated not being able to receive messages .
so apparently now you have to treat google messages like apples iMessage. you have to "diasble" chat features on google messages before switching sim into a phone that doesn't support google messages natively. i wasn't aware of this needing to be done especially since i had a mate 30 pro 2 weeks ago that i stuck my sim in and it worked perfectly with texting.
so just a heads up if anyone has this same issue like i did.
I imagine the network message settings are wrong, here in the UK they have outgoing and incoming settings, I would compare the message service number from your old handset
EatSleepTechRepeat said:
I imagine the network message settings are wrong, here in the UK they have outgoing and incoming settings, I would compare the message service number from your old handset
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i found out the issue (noted in my 2nd post) it was actually due to google messages "chat" . but thanks for the suggestion still
MixEvo said:
i found out the issue (noted in my 2nd post) it was actually due to google messages "chat" . but thanks for the suggestion still
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any time, ive had issues similar in the past, chopping and changing sims in the past. Glad its sorted! :good:

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