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Hello everyone!
I bought my Nexus 5 a few months ago, then everything was working five. But about a month ago I started to experience some problems with the audio on my phone. I couldn't get any sound except for the ring sound and alarm sound. I did some research and found out I should download an app called soundabout. This changed the audio output or something so that I could get the media audio through the speakers and phone call audio through the earpiece. This worked and I thought I've solved all the problems, but unfortunantly when I tried to listen to some music with my headphones I couldn't get any sound. I tried to change the settings in the app, but nothing worked. Either no sound at all or the sound came through the speakers even though the headphone were plugged in. Today i rooted my phone and installed Cyanogenmod with hope that this would solve the problem. It didn't..
I've done alot of research on the internet, but I really couldn't find someone with this exact same problem. Have anyone experienced the same, or have an idea of what I could do? One option is to send it for repair, but that would take some time so I am looking for another option.. Could it be a hardware issue with the headphone jack, even though it worked at first?
Thanks in advance for replying!
Well first try removing the app. If that doesn't work try a factory reset / factory image restore. If that doesn't work, then it's a hardware problem.
aooga said:
Well first try removing the app. If that doesn't work try a factory reset / factory image restore. If that doesn't work, then it's a hardware problem.
Click to expand...
Click to collapse
I have done that before and the problem occured before I installed the app. So I guess I have to send it in for repair then. Quite strange that a hardware problem could occur so sudden..
It's not strange at all. Audio ports can take a lot of abuse. I thought mine just started to act up recently. In the end it turned out to be a loose jack on the headphones and not the port itself. I called Google to inquire about the issue before I checked the headphones. Here's a copy of what google tech support sent me for troubleshooting before RMAing it:
Thank you for contacting Google.
If you are having any audio, speaker, or microphone issues with your device, please follow the steps below.
Step 1: If your device is rooted or modified, revert your device to original factory image.
- Troubleshooting steps may not work on rooted/modified devices.
- You can re-image your device with the instructions from the following link: https://developers.google.com/android/nexus/images
Step 2: Check for system updates.
- On your device, go to 'Settings' > Scroll down to 'System' > Touch 'About phone' (or tablet) > Touch 'System updates'.
Step 3: Remove obstructions.
- Remove any cling film, stickers, covers/cases/bumpers, or anything else that can be obstructing the device.
Step 4: Restart the device in safe mode.
- With the device on, hold the 'Power' button to get the 'Power off' prompt.
- Touch and hold 'Power off' until the 'Reboot to safe mode' prompt appears.
- Touch 'OK' to reboot in safe mode.
- Note: To exit safe mode later, simply restart the device normally.
Step 5: While in safe mode, turn off Bluetooth.
- Swipe down from the stop of the screen with two fingers to pull down the quick settings menu.
- Touch 'Bluetooth'.
- In Bluetooth settings, if Bluetooth is on, touch 'On' to switch Bluetooth off.
Step 6: While in safe mode, make sure the volume is on.
- Swipe down from the top of the screen with two fingers to pull down the quick settings menu.
- Touch 'Settings'.
- Under 'Device', touch 'Sound'.
- Touch 'Volumes'.
- In 'Volumes', slide all three indicators all the way to the right to make sure all sound is on and at max volume.
- When each slider is adjusted, a sound will be heard.
Step 7: Check if the issue is resolved.
- Play with the volume levels to hear sound.
- Make a test phone call.
- Use Google Now to test your microphone.
If the above 7 steps didn't work, a factory data reset may resolve the issue:
Note: Performing factory data reset on your device will remove all of your personal data.
1. Go to 'Settings > Backup & reset'.
2. Touch 'Factory Data Reset'.
3. Touch 'Reset'.
After the factory data reset is complete and your device reboots, sign into your device using the same primary Google Play account you used to sync your purchased apps and other content.
If your issue has been resolved, great! Let us know.
If performing a factory data reset didn't resolve your issue, do one of the following:
- REPLY TO THIS EMAIL
- CALL us and reference this email and mention you have gone through the troubleshooting steps.
Nexus 5 does not respond to headphone
Tried all those options mentioned above, still no luck. Anybody got new news to make headphone work in Nexus 5? In my case headphone works with SOUNDABOUT app, so I don't think its hardware issue? HELP!!1
Thanks in advance
They take 2 min to replace
So u think its a hardware (Head phone jack) issue?
Be sure the headphone jack is completely inserted
I thought my Nexus 5 headphone jack was broken, so I took off the protective case to be sure it was not preventing the head phone jack from being completely inserted. I noticed that it took some extra effort to get the Jack to click. That did the trick and it works great. I felt pretty stupid because it wasn't the case or jack, it was me not pushing it in all the way.
robecon said:
i thought my nexus 5 headphone jack was broken, so i took off the protective case to be sure it was not preventing the head phone jack from being completely inserted. I noticed that it took some extra effort to get the jack to click. That did the trick and it works great. I felt pretty stupid because it wasn't the case or jack, it was me not pushing it in all the way.
Click to expand...
Click to collapse
lmao
sent by entanglement
I have the same problem with mi Nexus 5, more than 1 year ago and also.
pmgranberg said:
Hello everyone!
I bought my Nexus 5 a few months ago, then everything was working five. But about a month ago I started to experience some problems with the audio on my phone. I couldn't get any sound except for the ring sound and alarm sound. I did some research and found out I should download an app called soundabout. This changed the audio output or something so that I could get the media audio through the speakers and phone call audio through the earpiece. This worked and I thought I've solved all the problems, but unfortunantly when I tried to listen to some music with my headphones I couldn't get any sound. I tried to change the settings in the app, but nothing worked. Either no sound at all or the sound came through the speakers even though the headphone were plugged in. Today i rooted my phone and installed Cyanogenmod with hope that this would solve the problem. It didn't..
I've done alot of research on the internet, but I really couldn't find someone with this exact same problem. Have anyone experienced the same, or have an idea of what I could do? One option is to send it for repair, but that would take some time so I am looking for another option.. Could it be a hardware issue with the headphone jack, even though it worked at first?
Thanks in advance for replying!
Click to expand...
Click to collapse
and also I use SoundAbout Application just for hear the sound on my Nexus 5, If there are someone who found solution for this problem please let me know.
Thanks for your time.
Has anyone successfully used the Moto Hint with the 2014 Moto X?
I have a 2014 VZW Moto X and just got my Moto Hint this past Tuesday. When I tap the talk button on the Hint or say my launch phrase, Moto Voice launches but doesn't pick up any of my commands.
Any help would be appreciated!
Thanks,
Mike
Turns out the Hint has a problem with the microphones, caveat emptor, I'm returning mine.
MIne works fine. Did you check Playstore to ensure you have latest version of Motovoice installed? Have to wait for beep after saying custom trigger phrase (or pushing button) prior to speaking.
Thanks gadgetg.
When I go to Play Store I see no option to update or uninstall, my moto voice version is 6.1.10.1, I'm not sure if that's the latest version or not.
I don't know if I have a defective unit or what, but no one can hear me unless I shout really loudly when using the Hint. In addition, both the phone and the Hint play music when I'm using Pandora...doesn't that sort of defeat the purpose of the Hint?
Mine streams pandora fine to Hint and no issues with Motovoice. Maybe A2DP didn't pair right?
I'd recommend following from user guide:
1. Put Hint in ear and it will connect to phone. Then press and hold MFB on Hint for 10 seconds (should hear an initial beep and after ~10 seconds two beeps). This will put you in settings menu. Press MFB after option 1 to reset device.
2. Once reset, replace Hint in case
3. In phone's setting menu, Remove Moto Hint from bluetooth menu
4. Open Motovoice and retrain phrase in a very quiet environment
5. Then remove Hint from case and repair to phone -- accept all queries. In bluetooth settings menu when you click on Moto Hint both the Phone Audio and Media Audio should be checked.
6. Press MFB and select Motovoice as default if asked.
7. Lastly, make sure the two microphones in Hint are pointing to your mouth and not your eyes when in your ear. You may have to have someone take a picture to make sure . I did this. You may have to consciously rotate the back of Hint up a bit so it sits right in ear. I noticed this in user guide. Still comfortable, but improves microphone response immensely.
If that doesn't work, sounds like something is wrong with the Hint as mine works great.
Thanks gadget. I reset the Hint before but I did not retrain the phrase. I'll try that and will report my findings.
gadget. Thanks again for your help. I can't believe it buy it was the positioning of the microphones, they have to follow a straight line to your mouth; any deviation and my device would not work.
Now the question is how to get the Hint talking to me. I asked it a math equation and it launched calculator, but didn't read off the answer. Is there a way I can get the phone/Hint to read off the responses to my queries?
Thanks again, you're a life saver!
Mike,
Try using the phrase "How tall is the Eiffel Tower". After google looks up answer it will tell you the response. If you aren't hearing anything during the response then turn up the volume on the phone WHILE IT IS PLAYING BACK the response "The Eiffel Tower is 986 feet tall" and you will hear it. Not all questions have an answer, but I know this one does so try it... Or "What's the weather in Miami..." is another good one.
Also, note that you can use your trigger phrase (or MFB) to activate Motovoice and then say "Talk to Me" and then all incoming texts will be read out to you through the hint for the time period it is active.
Check out more detailed review I came across tonight here: http://www.droid-life.com/2014/10/03/moto-hint-overview-and-tour/
Video: https://www.youtube.com/watch?v=Kv3ffevpNHw
Hope this is helpful
I had a similar problem. I called Moto. After the 4th call finally talked to someone who spoke English.....
Anyway... I had to reset my phone, not the hint to factory settings, and now it works as advertised and I love it. Do not love having to factory reset though
Well looks like I need to return mine . No one can hear me when I talk through my Hint, it's as if the first split seconds of my voice is cut off. The microphone positioning is correct and I'd rather not reset my phone for this. I'll stick with my old LG HBS700 as it can do virtually everything the Hint does, just not always listening.
I'm starting to think I'm going to return mine. It just seems no matter how hard I try, it just isn't consistent. Even when I check a thousand times to see if the microphone is aimed correctly.
I have no problems with calls or the call volume. My issue is with the volume while streaming is very low. It has to be over 50% to be able to hear and close to 100% if it's noisy. It also sounds a bit tinny but I'm guessing that's just because of how small the speaker is.
I paired the hint with my Moto X 2013 and no matter what I've tried it doesn's activate with 'OK Google Now'. If I press the hint I get a prompt to say a command but I thought this was supposed to listen all the time without intervention?
Marlon41 said:
I paired the hint with my Moto X 2013 and no matter what I've tried it doesn's activate with 'OK Google Now'. If I press the hint I get a prompt to say a command but I thought this was supposed to listen all the time without intervention?
Click to expand...
Click to collapse
On the actual Motorola support forums they're saying that always listening mode only works with 2014 phones right now. They say they hope to bring it to other models but have no time-line.
I got my hint today and it looks like it's going back tomorrow. I'd like to turn off most of the settings because I don't have a Motorola phone but it won't enter the settings mode by touch and hold for 8 - 10 seconds or anywhere around that.
Additionally, although in call volume is good, the streaming volume is far to low even with the phone cranked up to full volume and although my expectations for in call audio quality for the distant party were relatively low, it doesn't seem adequate to carry on much of a conversation.
I'm using hint with x 2013, is there a way to make all the prompts the same as moto voice? The hint prompts are very low compared to the moto voice prompts.
A quick blow on top mic fixed mine.
Anyone have experience with the version 2 Moto Hint? They're going for quite cheap right now and I'm hoping Motorola fixed all of the issues from the first gen.
I posted this over on the Motorola forums, but the general chatter around the Hint has gone pretty quiet on the internet which is a shame...
A US friend recently bought me a 2nd gen Moto Hint on his visit to the UK and I've got to say that the microphone
performance is really erratic. I did loads of testing and searching on the internet in case the problems were:
a) Related to the Nexus 5 I was using
b) Related to a faulty unit
c) Related to me not using the correct "gel" or positioning it in my ear correctly.
After a LOT of digging and reading the few reviews out there, I found that in quite a high proportion of the reviews I did eventually find, people mentioned about how others heard them; that people speaking into the Hint came across as quite faint and distant - exactly the problems I was getting.
A bit more digging and testing later, and I managed to eliminate both a) & b) from the equation... using a really crude test
involving a Bluetooth recorder app, I uncovered the following (Hope this helps!):
Option1.
Believe it or not, I can get consistent clear audio recorded - and subsequently call quality where others can hear me
very clearly if I... Take the Hint out of my ear and BLOW HARD into the front mic before quickly putting it back on!! I know it sounds crazy, but every time I do this, the Hint's mic works flawlessly for me (I should add, there is no debris or or anything else blocking the hole to actually be cleared and my ears are clean )
And this trick works whatever the orientation of the Hint in your ear is.. it can be positioned so the mic is level with your eyes, pointing a bit further down towards your mouth, whatever... this to me, completely dispells any previous info about rotational position in your ear being critical to mic's pick up (no consumer device suitable for everyday use should be that sensitive to position IMHO)
FYI, an audio engineer friend of mine thinks the sudden burst of white noise caused by blowing into the mic, might re-set the noise cancelling audio sampling start up processes but without pulling the thing apart and reverse engineering its code, they're at a complete loss to comprehensively explain why this should work..
FYI 2, The same audio engineer friend thinks the noise cancelling algorithms are broken in some way which is the root cause of the mic pick up being so poor out of the box, and could be fixed with a software update. They've got an older Moto Elite Sliver with Mics positioned no closer to the mouth than the Hint and the mic audio quality in comparison is damned good without having to resort to tricks..
Option 2. A bit more fiddly but also do-able, is to hold your hand up around your ear "Secret Service Agent/FBI Agent" style. Don't actually touch the hint, just have a couple of fingers brushing against the top of your ear with your palm and wrist towards your mouth to help channel the audio from your mouth into the Hint's mic. YMMV and in someways, having to do this to get enough audio to the mic kinda defeats the purpose of having such a small Bluetooth earpiece - may as well hold your phone up to your ear instead!
Anyway, I hope my findings help someone who's had problems, might've left it in a drawer etc.
denenatse said:
A quick blow on top mic fixed mine.
Click to expand...
Click to collapse
LoL, actually missed your post. Can you confirm if you also have to do a quick blow on the mics regularly/semi regularly, to ensure voice pick up?
Occasionally the sound in the bottom speakers will stop working and some apps will play through the ear speaker instead. When this happens Google Music, Youtube and some other apps won't work at all. For example pressing play in either of those apps does nothing, as in the play button never changes to a pause button. My alarm app on the other hand plays through the ear speaker instead of not working at all. The ear speaker sound volume is very quiet and doesn't appear to be controlled by the media volume either.
The only remedy that I've been able to find for this is a phone reboot
Wanted to bump this thread -
I originally thought this issue was related to Bluetooth because I use multiple bluetooth devices, but this has happened again recently when I didn't use any Bluetooth devices.
I have the exact same issue, and it's occurrence is random. This started happening a month back. I'm guessing this is due to some software update or something, but its really annoying and the only fix is a reboot.
Anyone has any ideas, whats going on ?
It's been happening multiple times a day lately! It's gotten substantially worse over the past month. I was watching a video, sent a text and when I went to resume it wouldn't play - low and behold the bug came back.. definitely appears to be completely random.
i think that there is somthing with your connection
angelo27093 said:
i think that there is somthing with your connection
Click to expand...
Click to collapse
With my connection to what?
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app
This problem is driving me crazy
I have the exact same issue. Factory reset and update to newest firmware didn't help any idea?
Wash your phone. And wait till it dry.
I (and other person that I know) have the same issues.
No sound from bottom, and sometimes during the call no audio (I can't ear evrything and the other don't ear me).
Now I'm tring the mobile phone in safety mode.
And I've seen (for the edge version) that next android could fix the problem.
Someone have any update?
Have you tried the safety mode?
Im pretty sure its caused by Facebook messenger and Skype
From what I can tell, this seems to happen when you are playing any kind of audio, such as a video or game, and then receive a notification. You then go to the notification to respond to it and go back to your app that was playing the audio and the issue appears. It seems to be an issue, at least with me, whenever notification is received and subsequently answered.
My Pixel has been acting up past many days. the microphone has stopped working completely. Strangely, even the video recording records no audio as well. (isnt the there supposed to be a different microphone to record audio for the videos).
here is what all ive tried.
Factory reset.
flashing factory image.
flashing custom ROM.
booting into safe mode.
So after trying all the software related tasks, it still failed. it would work after a couple of restarts for sometime and then goes back to not recording audio at all. I would sometimes get a message " Process system is not responding" after which the phone would go into restart by itself.
I gave it to the Google repair guys they said they replaced the microphone strip, after which it still it didnot solve the problem. it seemed strange because they were supposed to replace the charging port PCB from what I've read online.
To make it worse, the speaker also intermittently stops working at times and only works after a couple of restarts.
Can you someone PLEASE help me on this?! google support has been absolutely pathetic on this!
Sounds like the audio codec manufacturing defect too me
so replacing the Charging port PCB would help?
Damn Google, I am also the one who suffered from this. finally got fixed by replacing something on the mainboard, probably the Qualcomm WCD9335.
Thanks to @cstark27 for the Magisk Mod, and @S8rooted&tooted for troubleshooting a non-patch fix.
So there's an issue with our phones that makes the sound either sound clear, muffled (some call it bass heavy), and then it changes back and forth seemingly randomly. There are three things you can try without using the Magisk Mod, and all three seem to work with one that I personally found to work the best.
1. If you're playing YouTube videos you can pause/play the video. This seems to change the sound either way depending on how it sounds before pausing.
2. Raise volume to 100%, and then back down to where you want it. This seems to be consistent to have the sound be clear without the muffled bass sound.
3. (This is the best for me) Turn off any equalizers any apps have, and only have Google Play Music's equalizer on, and set to Normal without Bass boost or Surround sound on (as in the screenshot). There is a chance something starts the randomness again, and I found the best solution is to reboot, and then it will be good again for a good while (hence the title "Semi-Perm").
I've been using number 3 testing it in all apps I can think of that has sound/music from games to YouTube to simple apps that just make a click (even clicks can be different when the sound changes overall). I have yet to hear any sound change to muffled/bass, and even the top and bottom speakers seem even again. Pausing/playing, raising sound to 100% then back down, the sound is consistently clear.
Here's two links to the other thread with the Magisk Mod, so you can try either of these three methods, or try the Magisk Mod. Hopefully Google will sort it out when they release next months update/fixes.
https://forum.xda-developers.com/pi...agisk-mod-pixel-3-xl-muffled-speaker-t3911970
https://forum.xda-developers.com/showpost.php?p=79294970&postcount=15
PS - Another great step to take is to submit feedback through your phone if you have this issue. I've done it myself, so if Google keeps getting feedback, hopefully they will take quicker action.
I think I found the main trigger. It may be known already, but I just put the pieces together. Since if the sound gets muffled, and turning the volume to 100% then back down via the physical volume buttons, and the sound gets clear again, I decided to test how long the volume stays clear after a reboot since a reboot always seemed to produce clear sounds every time. It seems to be steady clear through all apps, videos, and sounds as long as I don't touch the physical volume buttons. The moment I change the volume via the physical buttons my sound starts acting up. Say I'm in an app, and I want to change the media volume. Well if I use the physical buttons of course the volume changes, but like I said the sound suddenly becomes unstable, and I notice the change from clear to muffled soon after, but if I use the volume sliders through the settings section I never have an issue. I did it a couple of times, and it's been very consistent, so now I just use a shortcut on my homescreen to adjust the volumes, and never touch the physical keys. For those having this issue please report back if you try these methods, so hopefully Google can patch it sooner rather than later.
https://support.google.com/pixelphone/thread/3551881
Found another trigger. All was fine for over a day without touching the physical volume buttons, and then I received a call. Took the call (didn't touch volume), and once the call was complete the next app I opened had he muffled sound. Same app I used tens of times since last rebooting. Rebooted again, and all is good again.
So far: Physical volume buttons, and voice calls are two triggers.
bobbyphoenix said:
https://support.google.com/pixelphone/thread/3551881
.
Click to expand...
Click to collapse
I've been keeping my eye on this thread, and came across a poster who said they "fixed" the issue by uninstalling the Phone app updates, and then reinstalling it. I've tried so many things that I almost gave up, but for three days now I haven't had the issue even after several calls. I haven't rebooted yet, so I don't know if it will stay "fixed" (I'm using quotes since I don't really know if it truly is fixed for good). The funny thing is I went to say thank you to the poster, but their post somehow is now gone. I don't know if they removed it, or a mod did, but the "fix" seems to work.
bobbyphoenix said:
I've been keeping my eye on this thread, and came across a poster who said they "fixed" the issue by uninstalling the Phone app updates, and then reinstalling it. I've tried so many things that I almost gave up, but for three days now I haven't had the issue even after several calls. I haven't rebooted yet, so I don't know if it will stay "fixed" (I'm using quotes since I don't really know if it truly is fixed for good). The funny thing is I went to say thank you to the poster, but their post somehow is now gone. I don't know if they removed it, or a mod did, but the "fix" seems to work.
Click to expand...
Click to collapse
Well this worked for several day, but I was watching YouTube, and had a phone call come in, and the issue came back. Retrying the "fix" didn't seem to work again. I deleted updates from Phone and YouTube, but I still get the issue. The only reliable temp fix is to reboot, and it seems good until a call comes in. Luckily I don't have that many calls, so sometimes I can go a day or so with good sound all around.
On a positive note I tweeted at Made by Google about this, and they replied saying that's not what they want users to have, and to DM them, so hopefully it will lead to a real fix by Google.
I think the random sound change isnt a bug, its automatic presets based on what type of sound it is, like sound for phone, sound notifications, different types of music etc etc.
boe323 said:
I think the random sound change isnt a bug, its automatic presets based on what type of sound it is, like sound for phone, sound notifications, different types of music etc etc.
Click to expand...
Click to collapse
Right, but there is a bug because the phone will apply the Phone app sound/bass to YouTube, but if you pause/play it, or turn the volume up to 100%, and then back down, the bass goes away. I agree with having presets, but they shouldn't mix/match when they feel like.
Since Google doesn't seem to care about this phone, or this issue, or their customers who bought it, as they haven't even bothered to acknowledge that it is happening I've trying all kinds of things, and keeping track of when it happens most. The latest "fix" that seems to be consistent is keep the in-call volume at 100%. Usually I keep it one notch down, but I was on a call two days ago, and had to turn up the sound to 100%. I forgot to turn it back down after the call, but ever since I haven't had the issue where the sound randomly changes from clear to muffled/bass. I've had sever calls since, and all is still good. I know when none of the volume controls are at 100%, and you get the issue, you can "fix" it by turning the regular volume to 100%, and then back down. So my theory is since the call volume is always at 100%, it is keeping the sound switching at bay.
I still can't believe after more than six months Google treats their customers so badly after paying $1000 (I did since I pre-ordered it). "Here buy our over priced phone now that will soon be half the cost, and then don't expect fixes for issues." Thanks Google.
bobbyphoenix said:
Right, but there is a bug because the phone will apply the Phone app sound/bass to YouTube, but if you pause/play it, or turn the volume up to 100%, and then back down, the bass goes away. I agree with having presets, but they shouldn't mix/match when they feel like.
Click to expand...
Click to collapse
I see what you mean, kind of gets tangled up in itself as it doesnt switch fast enough between the presets, when i get notification after notification really fast the phone the phone gets confused.
Its defo googles ai, i remember this bug from way back.