[Q] switching the phone to "emergency calls only" state - Ascend Mate 7 Q&A, Help & Troubleshooting

Hi everyone, just found this forum when i was looking for help on this model of Huawei phone.
Huawei ascent mate 7, it is a great phone so far and i am very happy with its battery life. There is an issue which is very annoying but i just simply cannot reproduce this problem when i want to. so yes it is a random thing but it does happen at least once a day.
it happens when i need to make a voice call, or when i am being called. the phone turns itself into "emergency calls only" mode after the first 5 seconds of conversation. and it will not switch back online until i turn on and off the flight mode.
EMUI 3.0 - MT7-L09V100R001C00B120SP04
I had my phone replaced once, also changed the SIM card from my operator. but it still happens.
i dont think it is a network thing as i have been using this mobile network for a while and when the thing happens i am usually either at work/home, the places that i normally go daily.
anyone has experienced the similar issue with this phone?

A223CHU said:
Hi everyone, just found this forum when i was looking for help on this model of Huawei phone.
Huawei ascent mate 7, it is a great phone so far and i am very happy with its battery life. There is an issue which is very annoying but i just simply cannot reproduce this problem when i want to. so yes it is a random thing but it does happen at least once a day.
it happens when i need to make a voice call, or when i am being called. the phone turns itself into "emergency calls only" mode after the first 5 seconds of conversation. and it will not switch back online until i turn on and off the flight mode.
EMUI 3.0 - MT7-L09V100R001C00B120SP04
I had my phone replaced once, also changed the SIM card from my operator. but it still happens.
i dont think it is a network thing as i have been using this mobile network for a while and when the thing happens i am usually either at work/home, the places that i normally go daily.
anyone has experienced the similar issue with this phone?
Click to expand...
Click to collapse
An update on this issue that it only happens when LTE is allowed on the phone. When it is required to start a voice call the phone changes its state to 3G (which is what it should do), apparently that there is a handshake problem and it loses its network occasionally. I changed the phone to 3G+GSM only and i have not experienced the same issue yet, so far (for half day). I am not sure if it is a network thing or the phone's. I wish that there a new firmware to fix this issue as it is too annoying...

Related

Problem with making calls when roming??

I have this issue with my touch, that, when I make or recieve a call while roming my phone will restart within the first 30 seconds of the call.
Has anyone experienced this or/and know if it can be fixed?
Thanks in advance,
Kris
I worked out why it did it. You in a call then you hear a hissing noise then it reboot itself. Think this is a bug. While roaming in GSM network using EDGE or GPRS you cannot use voice and data together. Only in 3G which data and voice can be use together. The funny thing is the phone does not attemp to stop either voice or data, it just reboots itself.
Wonder there is any solution to this. Currently i just disable data during roaming on GSM network.
Now that I gave it more test......it restarts regardless of data or not......
hrm .. i reflashed the origional rom and spl onto the phone and it seems to work now - unfortuantly i have 2 drive fairly far to test it...
Has anyone else had this issue though?
Kris
I'm getting the same thing (I think), on my Touch Pro (Raphael).
I'm doing more testing to see exactly what is causing this, but it sounds like the same thing you're experiencing.
I wonder if there is some setting in the registry to tell the phone not to attempt to download data whilst on a GPRS connection and a phone call.
I started another thread about this before I found yours.
http://forum.xda-developers.com/showthread.php?t=439850
Same here, are we all on the 3 network?
New firmware may fix it. See post http://forum.xda-developers.com/showthread.php?t=439983
yes, but I like my RomeOS and mine's a HKK grey import anyway, doesn't have the 3 Software on it, so I'm doubtful if the 3 firmware will fix it... it might of course
interesting, i dont seem to have the same problem even when i am forcing my TP to go on gsm network. hopefully its not something i will face as i am also on 3network

Rebooting on phone calls

Came across an interesting issue with my RAPH whilst away.
The phone would reboot when ringing, or making outbound calls, sometimes the call could be established and a conversation could be had for a random amount of time (never more than a minute) and the phone would suddenly reboot.
I fixed the issue by turning off bluetooth (might have been looking for my headset) and just changing every setting in "Phone" to something and then changing it back.
Havent had an issue since.
figured id post incase anyone else had this frustrating issue.
I guess this might be solved with a different Radio version.
what version are you in?
atreidae said:
Came across an interesting issue with my RAPH whilst away.
The phone would reboot when ringing, or making outbound calls, sometimes the call could be established and a conversation could be had for a random amount of time (never more than a minute) and the phone would suddenly reboot.
I fixed the issue by turning off bluetooth (might have been looking for my headset) and just changing every setting in "Phone" to something and then changing it back.
Havent had an issue since.
figured id post incase anyone else had this frustrating issue.
Click to expand...
Click to collapse
Are you using S2U2 by any chance?
Mine started doing it since i put S2U2 on but am not sure if its entirely to blame.
Hi all,
I have been doing further testing and can report that S2U2 is not the problem. Its a device issue that occurs when i roam to a GSM network. When on 3G its usually fine. I have just upgraded radio to the .28 to see if this helps.
Both myself and my brother who have the same devices are seeing the same issue. I have seen it on the 3 rom and also the HTC asia rom hence why im looking at radio now.
I tried Radio .32 with no luck. Tried a few different ROMS as well, ROMEoS, the HTC ASIA update as well as the updated 3 ROM with no joy. Shame cause the phone is great apart form this "showstopper", back to my ever trusty Blackjack until a new handset arrives.
I'm on NextG btw, and problem occurs when swictching between GSM, Edge and HSDPA. Unfortunatey both home and office are in spots that switch between signals depending on where I am in the house/office, very frustrating. I'm also 90% sure it only happens when a call and data are happening at the same time, as my phone syncs wth Exchange, this is regularly.
I rang HTC support, they suggested a hard reset, which of course I've done many times, otherwise return for repair/replacement.

Strange incident - active call interrupted by busy signal

Hello everybody,
I recently had a very strange experience with my Vodafone VDA Compact GPS (this device is identical to HTC Trinity). I've talked to some friends of mine who know about mobile networks and Windows Mobile but it seems, I'm the only person who ever had this particular problem.
Here's what happened:
I had called a friend. He had picked up and we were talking so the call had already been established.
All of a sudden, during our conversation, I start hearing a busy tone from my phone. I'm still hearing my friend so the busy signal came out of nowhere parallel to the active call.
I check my phone display and it now shows two separate calls. First it says "Busy" and underneath this it shows the call with my friend (his name and the seconds counting).
In other words it looked as if my phone on its own accord had tried to call someone else during my call and was now getting a busy signal.
I asked my friend if he could hear the signal but he heard nothing.
Then the next strange thing happens. After 10 seconds of this then the phone software shows the call being finished. Meaning in the display I could see "Last call - my friend's name" and the "call" icon was back to green. I even tried pressing the "call" icon but nothing happens.
Only the call isn't really over. Although the display says otherwise, the call is still ongoing and I can talk to my friend for another 15 seconds or so before the actual call is suddenly interrupted.
In other words, the software is showing that the call is over but it really isn't. And the whole incident was caused by a busy signal that came out of nowhere.
After this incident I call customer support but they insist that I didn't call anyone else at the time.
As stated above, I've not been able to find anyone who has ever even heard about this particular malfunction let alone who could explain to me what might have been going on.
Has anyone here ever had the same or a similar experience or can anyone explain what might have happend?
I really hope somebody can help me out here.
/peter
Hmm, still no answers.
Maybe I should clarify my question. What I'm wondering is if anybody has experienced the same problem?
And/or if there's somebody out there who knows about these things whether this strange incident was most likely caused by a software malfunction on the device or any kind of network glitch....
I was told this forum is where the best of the best gather. So where do I find an answer if not here?

[Q] OnePlusOne - Numerous Issues?!

Hi everyone,
I recently bought the phone from T-Dimension and it's having some issues and I was wondering if anyone could help me out or if they've run into something similar. The issue is I can't seem to send/receive any calls and I can't send/receive any texts. The bizarre thing is it works for the first 45 seconds when I reboot but then locks me out straight after that. The phone is issued from Hong Kong and had Color OS on it but I flashed CyanogenMod onto it, here's some more information.
- The phone is connected to Amaysim, which runs of the Optus network I believe, so it's connected onto the mobile network just fine.
- The Micro-SIM card I'm using is brand new, it's put in correctly into the slot, meaning upside down facing towards the bottom of the phone, so that's fine.
- I've tested the SIM with other phones and it works perfectly fine.
- When it locks me after 45 seconds, it fluctuates from saying, "Call Not Sent" to just it being stuck on the dialling screen.
- After being locked out, I can't receive any calls either, I've tried calling the phone but nothing shows up.
- After being locked out, I can't receive any messages either, when I try to send a message it just stays stuck in sending, and if I restart the phone, it just says the text failed.
- I've contacted Amaysim Help Desk, and they say my problems lie with the phone being locked, and I'll have to contact the manufacturer to sort it out.
- I've also contacted my supplier, who seems to have trouble finding out the issue.
- APN settings are set correctly with my mobile carrier.
- Already done a factory reset, didn't fix the issue.
- Put the preferred network type to 3G under Mobile Network settings.
- I flashed CyanogenMod 11S using this tutorial from youtube, /watch?v=QDKOEtN9pbo and downloaded the cm-11.0-XNPH22R-bacon-signed.zip file.
Please can anyone help me with issue, sorry for long wall of text, I really want this phone to work!
Cheers,
You probably should flash another modem & then try.Here
http://forum.xda-developers.com/showthread.php?t=2824139
Sent from my One using XDA Premium 4 mobile app
LukaZilla said:
Hi everyone,
I recently bought the phone from T-Dimension and it's having some issues and I was wondering if anyone could help me out or if they've run into something similar. The issue is I can't seem to send/receive any calls and I can't send/receive any texts. The bizarre thing is it works for the first 45 seconds when I reboot but then locks me out straight after that. The phone is issued from Hong Kong and had Color OS on it but I flashed CyanogenMod onto it, here's some more information.
- The phone is connected to Amaysim, which runs of the Optus network I believe, so it's connected onto the mobile network just fine.
- The Micro-SIM card I'm using is brand new, it's put in correctly into the slot, meaning upside down facing towards the bottom of the phone, so that's fine.
- I've tested the SIM with other phones and it works perfectly fine.
- When it locks me after 45 seconds, it fluctuates from saying, "Call Not Sent" to just it being stuck on the dialling screen.
- After being locked out, I can't receive any calls either, I've tried calling the phone but nothing shows up.
- After being locked out, I can't receive any messages either, when I try to send a message it just stays stuck in sending, and if I restart the phone, it just says the text failed.
- I've contacted Amaysim Help Desk, and they say my problems lie with the phone being locked, and I'll have to contact the manufacturer to sort it out.
- I've also contacted my supplier, who seems to have trouble finding out the issue.
- APN settings are set correctly with my mobile carrier.
- Already done a factory reset, didn't fix the issue.
- Put the preferred network type to 3G under Mobile Network settings.
- I flashed CyanogenMod 11S using this tutorial from youtube, /watch?v=QDKOEtN9pbo and downloaded the cm-11.0-XNPH22R-bacon-signed.zip file.
Please can anyone help me with issue, sorry for long wall of text, I really want this phone to work!
Cheers,
Click to expand...
Click to collapse
Hey there fellow Aussie. See link provided by other member, it should fix you up.
Transmitted via Bacon
That modem actually proved to be worse for me.. Before I didnt have stable 3G connection.. that modem made my 4G connection worse too. The best, and most stable modem I have found thus far is in the latest nightlies. It is still very very very weak when it comes to 3G connectivity but its better than everything else I have tried. And believe me, I have tried pretty much every rom there is on this forum including XNPH22R, XNPH25R, MahdiRom, CyanHacker, and All the nightlys.
The only one I havent tried is Color OS because I am afraid it will lock my bootloader again.

Problem dropping calls

Hey
Does anyone experience problems of phone having full signal and then dropping it.
The problem I'm experiencing is frequent dropout during calls and being unable to establish them afterwards.
I can send texts and use the internet one minute and the next the phone doesn't work and drops my calls as well as doesn't accept them.
I tried swapping SIMs, rebooting, flight mode, you name it. The phone starts working again after about five minutes.
Here is the error:
https://drive.google.com/file/d/1e6_D3RM6luCK_LWDQSmOq-gJmmxjQOd9/view?usp=sharing
I would really appreciate some help. I highly suspect that this started happening with one of the latest updates.
I'm on a vanilla 12.0.3 Global rom.
Cheers
DavidMarmon said:
Strange
Click to expand...
Click to collapse
Yup. I have it pinpointed to a software problem as the phone worked just fine until a couple of updates ago. I can't however work out what could cause it.
I'm currently trying toggling VoLTE and changing APN settings (APN had wrong settings but still worked). Maybe the combination of both could cause problem.
I have also found out that SMS and data connection works fine all the time. It's just the calling function that causes the problem. I can listen to Spotify all day and it will work but as soon as someone tries to call me the signal will drop and everything stops. When I call the same thing happens. The bars just drop to 0 and playback stops. It resumes right after and works fine as long as I don't try to call. If I do the same thing happens.
The issue resolves itself after 5-30 minutes or so and then everything works totally fine.
So yeah if I had a rooted phone I would definitely contribute this to faulty rom or a rogue app. But I don't have one so it should work fine.
I've managed to capture it on video (sorry for the shaky camera but it was hard to film using one hand):
https://www.youtube.com/watch?v=kxusuCwsiBc&t=2s
Reboots, flight mode, swapping SIM cards (using a brand new one), using a SIM in slot 1 or slot 2, heck both slots, VoLTE on or off... I have literally tried everything. Nothing changes. Placing the same card in my other phone is fine. The problem happens everywhere and not only in one place so it's not reception. Also it doesn't matter if I'm moving or not so it's not switching between towers.
Same prob
I have the same prob, and I also tried every thing even flashing lineage didn't help, did u manage to find solution????
fautsoops said:
I have the same prob, and I also tried every thing even flashing lineage didn't help, did u manage to find solution????
Click to expand...
Click to collapse
Sort off. I had to send it to a service center and they've returned my money as it was deemed irreparable.

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