General problems - Xperia Z3 Q&A, Help & Troubleshooting

Hello guys. If you'll have any problem with the phone please make sure to let me know. I will do my best to help. Thank you!

Hmm, well, my D6653 never enters deep sleep when on mobile data. I already did a repair using PC companion, tried other roms, safe mode, no apps etc etc and it still happens.

Is that so? It still prevails after flashing a custom rom? The only conclusion is that it's a hardware problem. But the screen is controlled by software and not hardware. Even I can't imagine why it's happening. I would recommend installing a custom rom or resetting the phone, but since you have already done that, I suggest you to give it to the nearest service center. Or maybe phone is not supposed to enter deep sleep when data is on, that's the only answer if it's not a hardware problem. Hope you find a solution soon! Cheers! :good:

Dasith said:
Or maybe phone is not supposed to enter deep sleep when data is on, that's the only answer if it's not a hardware problem.
Click to expand...
Click to collapse
The OP says "No apps" but the OS is perhaps doing something. For example, Play Services gets updated whenever google feels like it. I guess you could try turning off background data. Maybe look at the logcat output and see what was happening when it woke up?

I don't have root so I can't get logcat. I *think* it might be related to fast dormancy (it deep sleeps normally with wifi on) but I can't turn it off without root, and I'm not planning to unlock my bootloader lol. I also don't have warranty since my device was imported.

dedei said:
I don't have root so I can't get logcat. I *think* it might be related to fast dormancy (it deep sleeps normally with wifi on) but I can't turn it off without root, and I'm not planning to unlock my bootloader lol. I also don't have warranty since my device was imported.
Click to expand...
Click to collapse
But that's good since if you have warranty, unlocking the boot loader will void it. So you can do anything with it. Just make sure you go by the steps to be away from errors.

Dasith said:
But that's good since if you have warranty, unlocking the boot loader will void it. So you can do anything with it. Just make sure you go by the steps to be away from errors.
Click to expand...
Click to collapse
But I don't want to lose all the DRM related stuff :crying: I tried anything I could, even using ADB to change the fast dormancy configuration but nothing worked. Wakelock detector for PC shows my device is awake 20% of the time.
It's not MAJOR, I mean, I can finish the day with 35, 30% of battery left. It just prevents me from having the so called 2 day battery life

My camera has a pink spot on plain white or gray background. Sony cannot help, so it is up to the users to figure this out on their own. How to fix? :good:

dedei said:
But I don't want to lose all the DRM related stuff :crying: I tried anything I could, even using ADB to change the fast dormancy configuration but nothing worked. Wakelock detector for PC shows my device is awake 20% of the time.
It's not MAJOR, I mean, I can finish the day with 35, 30% of battery left. It just prevents me from having the so called 2 day battery life
Click to expand...
Click to collapse
Oh that's the same reason why I did not do unlocking and stuff with my phone. Anyways try to contact a service center and get your phone diagnosed. Maybe it can be a hardware fault. Because if it was a software issue, it would have been fixed with a custom rom.

hanime said:
My camera has a pink spot on plain white or gray background. Sony cannot help, so it is up to the users to figure this out on their own. How to fix? :good:
Click to expand...
Click to collapse
When you open the camera in the dark, do you get the pink tint? Or only when there is light?

Dasith said:
When you open the camera in the dark, do you get the pink tint? Or only when there is light?
Click to expand...
Click to collapse
No pink tint in the dark. Only when light is present.

Try using the Google Camera app from the Playstore and let me know

Whoa, what happened to the OP's account?

That was fast :cyclops:

hanime said:
Whoa, what happened to the OP's account?
Click to expand...
Click to collapse
Banned for inappropriate use of a smiley.

Damn that's a badass smiley

hi i'm currently experiencing bootlooping,
i've tried connecting it to pc, load pc companion but it shows "phone / tablet not connected" - (S1Boot Fastboot failed to install).
any idea how can i fix this ?

Related

When the phone dies due to battery drain it causes data loss

Hi,
Whenever my phone dies due to battery drain I lose contact information, texts and application settings and other settings.
It has been happening off late. It was fine some months back.
I am on 2.3.5 and my phone is still under warranty. Is there anything I can do to prevent this?
Never heard of anything like that before. Anyway try flashing a new firmware 2.3.6. GB and give it a shot.. If the issue still persists, a service Centre is the best option..
Try simple things to minimise battery drain like alway turn off wifi, 2g, 3g. Use it only when its required. Other time turn it off. Flash xxkpq firmware & use UC kernel. Also tweaks & governers will help u alot. Also sync of mail do it manually. Auto sync always take ur battery like hell.
vishal24387 said:
Try simple things to minimise battery drain like alway turn off wifi, 2g, 3g. Use it only when its required. Other time turn it off. Flash xxkpq firmware & use UC kernel. Also tweaks & governers will help u alot. Also sync of mail do it manually. Auto sync always take ur battery like hell.
Click to expand...
Click to collapse
Dude the problem here is the loss of data after (maybe) reboot.. Battery drain is not the issue..
So the best way to check if it is a hardware issue or not is to flash a new firmware.. No mods required...
And she's obviously new here so let's keep it simple.. Flash guides and the links to download the required roms in the stickies section..
I read recently that turning off journaling can cause data corruption/loss. are you running stock, or customized? some customized roms turn off journaling for better performance...
in addition, for better apparent performance, some roms also increase read ahead/write ahead or something like that. if you were doing something when your phone dies (and is unable to shutdown properly because you pushed it to the max), it can die in the middle of reading or writing, and especially in the case of writing, likely will cause data corruption/loss.
so, once again, let us know if you're running stock or custom, and why you insist on killing the battery while using the phone instead of shutting it of at 1% or 2% to prevent this from happening anymore
ivAnash said:
Dude the problem here is the loss of data after (maybe) reboot.. Battery drain is not the issue..
Click to expand...
Click to collapse
ooops...! Sorry...! I though battery drain is issue.
Tamanna Jaisinghani said:
Hi,
Whenever my phone dies due to battery drain I lose contact information, texts and application settings and other settings.
It has been happening off late. It was fine some months back.
I am on 2.3.5 and my phone is still under warranty. Is there anything I can do to prevent this?
Click to expand...
Click to collapse
Mam.,
It is advisable not to let the battery die.use apps such as juice defender, if ur problem persists go to the service center
Sent from my GT-I9003 using XDA App
ivAnash said:
Never heard of anything like that before. Anyway try flashing a new firmware 2.3.6. GB and give it a shot.. If the issue still persists, a service Centre is the best option..
Click to expand...
Click to collapse
I will try this today. Do you think I should try a factory reset as well and see if that helps?
yamchirobe said:
Mam.,
It is advisable not to let the battery die.use apps such as juice defender, if ur problem persists go to the service center
Sent from my GT-I9003 using XDA App
Click to expand...
Click to collapse
But I can't keep preventing my battery to run out. Why should a battery drain erase data? Obviously the problem is worse than just battery draining.
supergaijin said:
I read recently that turning off journaling can cause data corruption/loss. are you running stock, or customized? some customized roms turn off journaling for better performance...
in addition, for better apparent performance, some roms also increase read ahead/write ahead or something like that. if you were doing something when your phone dies (and is unable to shutdown properly because you pushed it to the max), it can die in the middle of reading or writing, and especially in the case of writing, likely will cause data corruption/loss.
so, once again, let us know if you're running stock or custom, and why you insist on killing the battery while using the phone instead of shutting it of at 1% or 2% to prevent this from happening anymore
Click to expand...
Click to collapse
I don't wait for the battery to drain. When my battery is a little less than half at night, I wake up to find my phone turned off with the battery run out. And all of the mentioned data erased.
I have stock rom. Should I just update my fw to 2.3.6 and see?
Tamanna Jaisinghani said:
I don't wait for the battery to drain. When my battery is a little less than half at night, I wake up to find my phone turned off with the battery run out. And all of the mentioned data erased.
I have stock rom. Should I just update my fw to 2.3.6 and see?
Click to expand...
Click to collapse
A likely scenario here, which also occurred to me was that when kept overnight, the phone restarts automatically and gets into a boot loop (stuck at the samsung logo, and reboots over and over) thus draining the battery of whatever charge is left. And then once you switch it back on all personal data is erased, including settings, except installed apps.
What firmware are you using? This is surprisingly a very common issue nowadays, happens to many on GB, I have not heard of this happening on froyo as yet, but you never know! I myself have given in my handset for a motherboard replacement due to this!
So the issue might not be battery drain, just keep it unattended for a while and you will see its behavior! (Or wake up in the middle of the night! )
mzone1510 said:
A likely scenario here, which also occurred to me was that when kept overnight, the phone restarts automatically and gets into a boot loop (stuck at the samsung logo, and reboots over and over) thus draining the battery of whatever charge is left. And then once you switch it back on all personal data is erased, including settings, except installed apps.
What firmware are you using? This is surprisingly a very common issue nowadays, happens to many on GB, I have not heard of this happening on froyo as yet, but you never know! I myself have given in my handset for a motherboard replacement due to this!
So the issue might not be battery drain, just keep it unattended for a while and you will see its behavior! (Or wake up in the middle of the night! )
Click to expand...
Click to collapse
Oh ya! This sounds exactly like my problem. I am on 2.3.5 GB.
Does this mean I should take it to the service center today?
Tamanna Jaisinghani said:
Oh ya! This sounds exactly like my problem. I am on 2.3.5 GB.
Does this mean I should take it to the service center today?
Click to expand...
Click to collapse
Well till now all those facing the problem couldn't solve it even with multiple wipes/firmware installs, so best bet is the service center, insist on a MB replacement on the 2nd visit, because the 1st time they will just do a firmware flash.
Make sure you are on Indian firmware DDKP1/KP2 with no trace of root including superuser and CWM.
mzone1510 said:
Well till now all those facing the problem couldn't solve it even with multiple wipes/firmware installs, so best bet is the service center, insist on a MB replacement on the 2nd visit, because the 1st time they will just do a firmware flash.
Make sure you are on Indian firmware DDKP1/KP2 with no trace of root including superuser and CWM.
Click to expand...
Click to collapse
Oh ya. Everything is Indian. I only update it with Kies.
Tamanna Jaisinghani said:
Oh ya. Everything is Indian. I only update it with Kies.
Click to expand...
Click to collapse
Then go ahead and visit the service centre, that's what warranty is for!
Tamanna Jaisinghani said:
I will try this today. Do you think I should try a factory reset as well and see if that helps?
Click to expand...
Click to collapse
Yup.. Give it a shot..
Tamanna Jaisinghani said:
But I can't keep preventing my battery to run out. Why should a battery drain erase data? Obviously the problem is worse than just battery draining.
Click to expand...
Click to collapse
Tamanna Jaisinghani said:
I don't wait for the battery to drain. When my battery is a little less than half at night, I wake up to find my phone turned off with the battery run out. And all of the mentioned data erased.
I have stock rom. Should I just update my fw to 2.3.6 and see?
Click to expand...
Click to collapse
that's different
your issue is not a loss of data due to battery dying, it's due to a hardware malfunction. take it to sammy!
same problem with me.. i heard its from the motherboard and internal memory.. i was using xxkpm then... At night i turn on wifi to update my apps on market.. its good, everything was updated, but tomorrow morning when i woke up i found my phone dead, so i charge it and when i open it, i was surprise to see that its asking me to pick a language again.. and yeah, all my contacts are gone, the messages, and the settings.. I thought its because of some apps that is update.. so i uninstall all my apps and then factory reset. but still same things happen everytime my phone is idle for awhile.. i also tried to flash xxkpq but same thing happens.. i still have warranty but is it ok if i go to samsung center with XXKPQ? or should i flash again to a lower version like 2.2.1??

Phone screen turns on randomly

Is there any reason why this would happen?
Another one here experiencing the same issue
Another one here experiencing the same issue.
It didn't happen to my device until I upgraded to 4.0.4 Android and HTC Sense 4.1 (Spanish Orange network HTC One S version 2.38.75.4).
When it switch on while on a pocket it is very annoying as the phone "tries" to make an emergency call.
Faulty power button?
Sent from my locked, tampered ville
jaywhy13 said:
Is there any reason why this would happen?
Click to expand...
Click to collapse
This will say:
AirPush Detector. You find this app on the Play Market.
usaff22 said:
Faulty power button?
Sent from my locked, tampered ville
Click to expand...
Click to collapse
Only detected after a firmware update? I don't think so.
I was flashing the new Viper on my nieces phone and didn't quite get everything set up the way she likes it before she had to go home so I had to restore her nandroid of Viper ICS and now she is texting me telling me she is having this issue. Can anyone tell me if they ever had this issue and resolved it and if so i guess i might resolve it when i see her next weekend by reflashing the ROM? Or is it a serious issue or maybe one she can resolve? thanks for any info pertaining to this, my niece is quite picky and i am sure any of us crackflashers here know what it is like when you promise a woman the best for her phone then screw it up for her, never hear the end of it! lol. thanks for any help!
LibertyMonger said:
I was flashing the new Viper on my nieces phone and didn't quite get everything set up the way she likes it before she had to go home so I had to restore her nandroid of Viper ICS and now she is texting me telling me she is having this issue. Can anyone tell me if they ever had this issue and resolved it and if so i guess i might resolve it when i see her next weekend by reflashing the ROM? Or is it a serious issue or maybe one she can resolve? thanks for any info pertaining to this, my niece is quite picky and i am sure any of us crackflashers here know what it is like when you promise a woman the best for her phone then screw it up for her, never hear the end of it! lol. thanks for any help!
Click to expand...
Click to collapse
All i can really think of is that in the viper rom you have the option under tweaks to let the screen turn on when a message arrives. Mine used to do the same thing every once in a while but it was somehow connected to my data connectivity jumping all over the place so i re-flashed and wiped caches which did the trick.
Hope you get the problem resolved for your nieces sake!
I'm having the same issue with my Evo LTE
The same problem with SGS2 / ICS 4.0.3. Any idea how to fix that please ? It is VERY annoying, cuz it drains my battery !!!
aquinoe said:
Only detected after a firmware update? I don't think so.
Click to expand...
Click to collapse
In my original post I was talking to the OP.
It's not a software problem on the One S, look at everyone else with the same problem.
Sent from my HTC One S using Tapatalk 2
jaywhy13 said:
Is there any reason why this would happen?
Click to expand...
Click to collapse
If there are still people with this kind of issue,
I would recommend to check for "wakelock" usage.
As third-party apps can use "wakelock" to turn on the screen, there might be some buggy app which is using the feature improperly.
I had the same case before, turned out that "Naver Mail" app was using Screen wakelock to turn the screen on randomly.
As a solution, there is an app in Google Play called "Wakelock detector" which has a feature to show statistics of Screen wakelocks.
GooD luck
Random Screen On caused by faulty power adapter
I changed my power adapter for charging, and the problem went away immediately. I assume it was the result of either drawing too much power, or not enough to charge the phone. Anyway, there you go. Hope it helps! :silly:

Sensors Issue

Has anyone else experienced an issue with the sensors(gyroscope, accelerometer, compass, magnetic sensor) not working? The sensors will start working every now and then like once a month, for a couple of days. Has anyone else experienced this issue?
Sent from my One S using xda premium
What ROM are you using? Can you exclude that this is a software error?
Uwe303 said:
What ROM are you using? Can you exclude that this is a software error?
Click to expand...
Click to collapse
This problem has persisted on every Rom I have used, from Stock, to TrickDroid, to PACman. When I first installed PACman the problem went away for about a month, I thought it was gone for good. I think its a software error since it starts to work every now and then, but I don't really know.
dwarriors1987 said:
This problem has persisted on every Rom I have used, from Stock, to TrickDroid, to PACman. When I first installed PACman the problem went away for about a month, I thought it was gone for good. I think its a software error since it starts to work every now and then, but I don't really know.
Click to expand...
Click to collapse
Hmm interesting. Do you still have warranty ? Its a known One X problem so try the following:
- Calibrate your sensor in the settings (will not solve your problem i think)
- Reboot your phone and hold your Power+Volume Up Button at the same time (WHILE reboot,hold them down). Let it bootloop a few times. 4-5 times should be fine. Then release the power button but still hold down your Volume Up Button. Now let it boot. It works for some users without any real explanation.
Good luck
Uwe303 said:
Hmm interesting. Do you still have warranty ? Its a known One X problem so try the following:
- Calibrate your sensor in the settings (will not solve your problem i think)
- Reboot your phone and hold your Power+Volume Up Button at the same time (WHILE reboot,hold them down). Let it bootloop a few times. 4-5 times should be fine. Then release the power button but still hold down your Volume Up Button. Now let it boot. It works for some users without any real explanation.
Good luck
Click to expand...
Click to collapse
I don't think I have warranty---I never paid for it when I bought the phone. Yeah calibrating the sensor does nothing for me. I tried the second option but I'm not sure if i'm doing it right. The phone doesn't keep rebooting unless I let go of the power button after it turns off. And thanks for the help so far!
dwarriors1987 said:
I don't think I have warranty---I never paid for it when I bought the phone. Yeah calibrating the sensor does nothing for me. I tried the second option but I'm not sure if i'm doing it right. The phone doesn't keep rebooting unless I let go of the power button after it turns off. And thanks for the help so far!
Click to expand...
Click to collapse
You got 2 years warranty on every HTC phone (in Germany. But it has to be 1-2 years outside too). Me neither,i got it for free from a marketing research program and it was ok to send them a copy of my receipt. Anyways, i will help you tomorrow its late here.
Sent from my One S using xda premium
Thanks a lot! If this ends up not working out I guess I could just use the warranty
Try to boot in safe mode and then try to calibrate your sensor via settings. Completly shut down your phone and then push the power button until the screen turns on. When you see the HTC logo,hold down the Vol - button. You now should be in safe mode.
Uwe303 said:
Try to boot in safe mode and then try to calibrate your sensor via settings. Completly shut down your phone and then push the power button until the screen turns on. When you see the HTC logo,hold down the Vol - button. You now should be in safe mode.
Click to expand...
Click to collapse
I'm on PAC rom...I don't there is an option to calibrate the sensor, but I tried this while I was on stock and it didn't work.
Normally there has to be an option. Are you sure? Look under Display Settings. Try this out: Sensor Calibrator
Uwe303 said:
Normally there has to be an option. Are you sure? Look under Display Settings. Try this out: Sensor Calibrator
Click to expand...
Click to collapse
There would be an option but there isn't on the custom rom that I'm on. That app is for the Proximity Sensor...my proximity sensor works, what doesn't work is the gyroscope, accelerometer,compass, magnetic sensor, and orientation sensor. I think I'll just have to send it in and use the warranty.
Hmm that really doesnt sounds like a simple software error... Hope you still got warranty
Uwe303 said:
Hmm that really doesnt sounds like a simple software error... Hope you still got warranty
Click to expand...
Click to collapse
I guess I have HTC warranty cause I haven't had the phone for a year yet, the only problem is that I bought the phone online with T-mobile, I didn't get a receipt, so I don't have a proof of purchase. Thanks for the help!
it's a hardware issue guaranteed
dwarriors1987 said:
I guess I have HTC warranty cause I haven't had the phone for a year yet, the only problem is that I bought the phone online with T-mobile, I didn't get a receipt, so I don't have a proof of purchase. Thanks for the help!
Click to expand...
Click to collapse
I am sure you got an e-mail from them about your purchase. Or call them and ask if they can send you any proof of purchase. Good luck!

No Sound, software issue

FixIng to be the 3rd time this has happened to my z3 which is otherwise an amazing phone
The software gets locked up
I've seen
Unfortunately android.process has stopped working
Unfortunately sound settings has stopped working
unfortunately camera... Etc etc
What's the deal, i gotta factory reset?
also unrelated sometimes when i call or get a call the mic straight doesn't work, that might be hardware cuz i take videos sometime that come back with no sound too
Kind of confused ?
Flash firmware with Flashtool
you can fix it also by draining the battery fully, used to fix a lot of problems on the Samsung like this but on the sony you cant remove the battery so just turn on all apps and let it drain itself out
once depleted and charged again it turns on and acts brand new
Xandros97 said:
Flash firmware with Flashtool
Click to expand...
Click to collapse
Yo what rom should I use?
the latest
Xandros97 said:
the latest
Click to expand...
Click to collapse
thanks!
but this will void my warranty correct?
mgiraudjr said:
thanks!
but this will void my warranty correct?
Click to expand...
Click to collapse
No
Only unlocking the bootloader does that

[Q] Led notification stopped working

Hi all
I'm on stock rom and Light Flow was working all fine. All of the sudden led notification is not working. I uninstalled Light Flow and led is turned on in settings, but nothing.
Any ideas?
/CK
You broke your LED. Use a google search. Plenty of threads on XDA.
Third party LED apps seem to be causing issues, the app itself even has a disclaimer on the playstore.
You will need an LED module replacement, if not rooted it's free.
Skander1998 said:
You broke your LED. Use a google search. Plenty of threads on XDA.
Third part LED apps seem to be causing issues, the app itself even has a disclaimer on the playstore.
You will need an LED module replacement, if not rooted it's free.
Click to expand...
Click to collapse
Thanks for your reply... F*** me and this c*** phone...
/CK
Café King said:
Thanks for your reply... F*** me and this c*** phone...
/CK
Click to expand...
Click to collapse
Don't worry about it, you may be able to arrange an exchange and claim a defective LED as long as the phone is under warranty (knox 0x0).
Or a repair that shouldn't take long at all.
If rooted, repair costs 50$ here.
Skander1998 said:
Don't worry about it, you may be able to arrange an exchange and claim a defective LED as long as the phone is under warranty (knox 0x0).
Or a repair that shouldn't take long at all.
If rooted, repair costs 50$ here.
Click to expand...
Click to collapse
This is the first Samsung device I haven't rooted. Going to my locale phone pusher tomorrow and see if he can do anything.....
/CK
See this : https://forum.xda-developers.com/galaxy-s8/help/led-light-samsung-s8-t3599300
It's a problem that's been discussed (not only there). I'm sorry. Same happened to me.
tiho5 said:
See this : https://forum.xda-developers.com/galaxy-s8/help/led-light-samsung-s8-t3599300
It's a problem that's been discussed (not only there). I'm sorry. Same happened to me.
Click to expand...
Click to collapse
I'm continuing in this thread, as suggested: https://forum.xda-developers.com/galaxy-s8/help/led-light-samsung-s8-t3599300/page8#post72399632
/CK
Samsung galaxy s8 notification light
Hey Everybody,
Good news!
I've had the same issue as well after using light flow and Samsung suggested returning the phone for repairs. Even debug mode showed the led wasn't working. I couldn't really bother though coz I know how long those repairs take. So I just left it at that. Today I received a Samsung update with the June security patch and guess what like magic the phone restarted and the blue light turned on while updating. I don't think Light flow or others kill the led but they did screw something up. Never installing those again. I have it on my Pixel XL and I'll leave that for it. So good luck folks.
It may not be a physical problem with the phone. Some people sent theirs in for repair and the came back and stopped working again. After an update a lot of people who hadn't sent the phone in for repair reported that the LED was working again. It might be a physical problem, but more likely software.

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