Just picked up a new Galaxy Note Edge on release day 11/14/2014 from my local T-Mobile store. It was working great the first two days and now I am seeing issues using the Camera. Sometimes it works and others times it just freezes or crashes.
Seems like it may be a hardware related issues since the stock Camera app and Google Camera app are both displaying similar errors.
I'm not sure if anyone else is experiencing this issue or if I received a defective unit. I read online that the Galaxy Note 4 and Galaxy S5 had similar issues when it was first released.
- Server Error Occurred. Restart Camera
- Camera Failed
I posted a video on YouTube. Couldn't past a link but you can search for : Samsung Galaxy Note Edge Camera Failed Server Error Occurred
It could be a defective phone. Mine wouldn't focus. They replaced the phone and now it focus and takes very nice pictures.
Sent from my SM-N915T using Tapatalk
Yes, you are correct. I went to the Samsung Shop at Best Buy and they said it is most likely a hardware issue. They tried to update the software/firmware but it was still having the same issue.
Only problem now is the phone is sold out almost everywhere near me so I have to wait until one is back in stock.
Yeah make sure you get what you deserve. A new one not a returned phone from someone that didn't like it and returned it. I had that problem with best buy.
Sent from my SM-N915T using Tapatalk
---------- Post added at 01:12 AM ---------- Previous post was at 01:03 AM ----------
I bought a Evo back then, same thing as you, quote: from best buy,we don't have another one but as soon as it arrives you will get a replacement. After 14 days they called to pick it up but it was a refurbished, used. Be careful bro. If you're within the 14 return date and don't get a new one, jus return the phone and get it in another place.
Sent from my SM-N915T using Tapatalk
I remember seeing other threads where installing Google camera caused this issue. Might try uninstalling
Sent from my SM-N910T using Tapatalk
Yes sir, factory reset without running any of my install apps. No focus. I'm good after replacing the phone
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---------- Post added at 05:10 AM ---------- Previous post was at 04:53 AM ----------
If they ask you for a restocking fee? Flip them the middle finger
Sent from my SM-N915T using Tapatalk
ankur414 said:
Yes, you are correct. I went to the Samsung Shop at Best Buy and they said it is most likely a hardware issue. They tried to update the software/firmware but it was still having the same issue.
Only problem now is the phone is sold out almost everywhere near me so I have to wait until one is back in stock.
Click to expand...
Click to collapse
Hopefully you get a message like this from Samsung.
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Yes, i received a message from Samsung as well. I sent them my information so hopefully they can contact me tomorrow and get this issue resolved.
Thanks.
I also had similar issues with my camera. It must be a QC issue in the hardware. I had pre-ordered my phone and there were no stores where I live that have the note 4 edge in stock. I had to online chat with ATT to get a replacement phone sent to me. ATT said it could be 3-5 days before they ship me a new one.
Thanks for all the replies.. I never heard back from Samsung but I was able to find a T-Mobile store that had a Note Edge in stock. Thankfully they were a great help and exchanged it for me without any fuss. So far the replacement is working great, hope it continues to do so.
ankur414 said:
Thanks for all the replies.. I never heard back from Samsung but I was able to find a T-Mobile store that had a Note Edge in stock. Thankfully they were a great help and exchanged it for me without any fuss. So far the replacement is working great, hope it continues to do so.
Click to expand...
Click to collapse
My Note Edge Camera is acting up now. It keeps crashing with Server error and sometime BLACK Screen. I am 2 days past the 14 day exchange period and both ATT and Samsung both are pain to deal with
Samsung want my phone to be shipped for repair. They are saying it might take up to 10 days !!!
ATT screwed me loyally with their 14 day Buyer Remorse policy. They say the 14 day period starts the day they ship their their Phone !!! Isn't it supposed to be the day you receive it ???
No luck wit the store as well . Completely disappointed with Samsung support !! I am coming from Apple and used to get the phone fixed when i walk in to the store. Samsung is horrible !! No more Samsung for me.
Yeah man, its a shame the phone has this problem after a few days of using it. Samsung said the same thing to me, they wanted me to mail it to them so they could diagnose the issue. I told them to send me a replacement and then I'll send them my unit but they never replied back to me. Sounds like a bunch of BS if you ask me.
I could be wrong but I think online phone sales come with a 30 day return/exchange (might be business customer only). I know in-store is only 14 days, you might want to call customer care and double check with them. I came from an iPhone and I never had issues with Apple service. I would take it to their store and they would either give me a replacement or fix the issue while i waited. I'm done buying Samsung junk. The phone is great but I don't feel comfortable buying products from a company that won't take care of their customer in a timely manner.
Best of luck to you!
ankur414 said:
Yeah man, its a shame the phone has this problem after a few days of using it. Samsung said the same thing to me, they wanted me to mail it to them so they could diagnose the issue. I told them to send me a replacement and then I'll send them my unit but they never replied back to me. Sounds like a bunch of BS if you ask me.
I could be wrong but I think online phone sales come with a 30 day return/exchange (might be business customer only). I know in-store is only 14 days, you might want to call customer care and double check with them. I came from an iPhone and I never had issues with Apple service. I would take it to their store and they would either give me a replacement or fix the issue while i waited. I'm done buying Samsung junk. The phone is great but I don't feel comfortable buying products from a company that won't take care of their customer in a timely manner.
Best of luck to you!
Click to expand...
Click to collapse
Thanks Ankur !! But here is ATT return policy...
Device Return Period
Retail Customers - You have 14 days after purchase (or shipping date, if equipment is shipped) to return or exchange your device.
Business/Corporate Customers – Tablets must be returned or exchanged within 14 days after purchase (or shipping date, if equipment is shipped). All other devices may be returned or exchanged within 30 days after purchase (or shipping date, if equipment is shipped).
I was able to return the phone in store. Going back to Iphone
The phone was good but the support sucks!!
Im part of the club! My SM-N915T is having the same problem, and the Samsung support representative is convinced a data wipe will fix everything. Any suggestions on what to do or say?
This is really not qool. I have the same camera issue. I think it started some days after first using it.
So far, if I do a re-boot the camera comes back on-line and is fine, but the problem with that is I'm a photographer and if I need to capture something really, really quick in the moment and it fails, I could miss whatever it is I'm shooting in that moment. A big part of photography sometimes is being quick in the moment.
I absolutely LOVE my Note Edge, but this is disappointing especially since it appears to be a HARDWARE issue, and can't be fixed with a SOFTWARE/FIRMWARE update. And sending in the phone to Samsung for repair means I need to wipe the entire device because all my personal data is on the phone. I'm really upset. DAMN IT!!!!!!!
did you happen to disable S Voice ?
enable it ! any my problem fixed.
I'll Try Disabling S Voice
netnerd said:
did you happen to disable S Voice ?
enable it ! any my problem fixed.
Click to expand...
Click to collapse
Someone said to clear the camera app's cache, but that hasn't helped me.
I'll try the S Voice trick you mention since I haven't used that app.
I had the same issue. Read about certain flashlight apps messing up the camera.
I uninstalled the Tesla Flashlight and then just rebooted my phone and camera worked again.
Not sure what is going on with Samsung. I heard this issue was a hardware problem but if that was the case, then why does it work once I uninstall an app?
Had this issue. Called tech support, and surprisingly they walked me through booting into recovery and clearing the cache. Mine focuses perfectly right off the bat and is not giving errors or freezing.
Related
Well I went to a device service center to exchange my phone for random shutdowns. My phone was running stock and unrooted. When I gave it to the rep to spent about 10 minutes looking at the phone information under the settings menu. He finally look at me and told me that I voided the warranty of the phone. I was like wtf? Then he claimed that KB1 wasn't official and that his computer only showed that jh7 was the only official release... Then he went back to my home screen and claimed that my adw launcher also showed a custom rom...
I kept trying to tell him that kb1 was official and I even turned off the launcher. He was getting pissed and trying to make it seem like he was going out of his way to let me slide. Finally got him to get another phone out of the back and load it and and check the about phone settings... and those phones come loaded with froyo already. He still tried to play it off like he was doing me a favor though. I was like oh crap hes gonna put a mark against my account or something.
What was also funny was that his personal phone was a droid x and he was bragging about how he has a leaked gingerbread rom on it...
So does anyone else have any good atnt stories?
i would talk to his manager. AND call AT&T customer support. get pay-back in dollars and accessories.
Yeah, you really should have told him that you'll be back, then driven your car through the front of the store.
He finally honored my replacement in the end. But like I said he tried acting like he was doing me a favor. I wondering if he put a note or something on my account claiming that my warrenty is voided. Is there anyway to check?
I remem when I got mine replaced. It was because it wouldn't go into recovery at all with button combo. I think this was before the fix, and even before the leaked froyo. I needed recovery to root and install oclf. The guy replaced without any questions asked. But of course he knew exactly what I was trying to do and had even rooted his too
Sent from my GT-I9000 using XDA App
NascarFastcar said:
He finally honored my replacement in the end. But like I said he tried acting like he was doing me a favor. I wondering if he put a note or something on my account claiming that my warrenty is voided. Is there anyway to check?
Click to expand...
Click to collapse
As per AT&T's terms of contract, he IS in fact doing a favor to u. Once u load any custom, u have ur warranty voided. U should always revert to stock before u take the handset to AT&T store, in case u have custom rom on it.
I don't think he would've put anything like that on ur account. Cos had he put a note like that, he wouldn't have exchanged ur phone.
diablo009 said:
As per AT&T's terms of contract, he IS in fact doing a favor to u. Once u load any custom, u have ur warranty voided. U should always revert to stock before u take the handset to AT&T store, in case u have custom rom on it.
I don't think he would've put anything like that on ur account. Cos had he put a note like that, he wouldn't have exchanged ur phone.
Click to expand...
Click to collapse
maybe you didnt see the fact that he was running STOCK AND UNROOTED as stated in the OP....custom launchers DO NOT void warranty
diablo009 said:
As per AT&T's terms of contract, he IS in fact doing a favor to u. Once u load any custom, u have ur warranty voided. U should always revert to stock before u take the handset to AT&T store, in case u have custom rom on it.
I don't think he would've put anything like that on ur account. Cos had he put a note like that, he wouldn't have exchanged ur phone.
Click to expand...
Click to collapse
but op didnt have a custom rom on the phone. the rep oddly had a verizon phone with a custom rom and thought he knew something. turned out rep was wrong and being an a-hole.
Yeah, what PirateGhost said, he wasn't doing him a favor, just being a **** for the sake of being a ****. Probably gets his rocks off bullying customers because he thinks he's a big tech guru by running a gingerbread leak and raging that he has a desk clerk job instead of some engineering position he thinks he deserves.
TRusselo said:
i would talk to his manager. AND call AT&T customer support. get pay-back in dollars and accessories.
Click to expand...
Click to collapse
This
there is really no way to getting around bad customer service issues. Sadly only thing we can really do is inform their managers and even that doesn't work out as planned since their more focused on protecting their employees than listening to their customers
modest_mandroid said:
Yeah, you really should have told him that you'll be back, then driven your car through the front of the store.
Click to expand...
Click to collapse
Lololol sounds like something I would say
Yah the only time the phone was ever rooted was to flash plumbobs gps fix. That was awhile back. The phone was odin'd back to stock and sent to samsung for repair gps/wifi issues. When I got the phone back from them they loaded 2.2 on it. Since I received it back from samsung I didn't do a thing to it and kept it stock... The phone then developed shutdown issues so I took it to my device center and thats when this started.
It's just that the atnt service center rep didn't know/believe that kb1 was a official version of android for the captivate and he was giving me a hard time about it and my adw launcher. Telling me that my warranty was voided and how the only thing he could do was give me a new battery blah blah blah. He also said that the adw launcher was classified as some form of superuser... lol (He took my phone and showed it to me and he flicked thru my home screens and app menu and kept saying yep this is a custom rom)
It's just funny cause after we gotten the facts straightened out (made him pull a captivate off the shelf and boot it up and look at the phone information) he goes on to show off his droid x with some leaked gingerbread rom....
what a douche. did you call him a douche because i would have called him a douche.
ph00ny said:
This
there is really no way to getting around bad customer service issues. Sadly only thing we can really do is inform their managers and even that doesn't work out as planned since their more focused on protecting their employees than listening to their customers
Click to expand...
Click to collapse
if you complain in the right way you get alot. i do it all the time. i had my telus bill cut in half over bad customer service. i hate telus though. it was always bad customer service. thats why i dont mind paying more than my half bill.
the guy was flat out lying to you or mis-informed either way ATT customer support does not give a crap about protecting a bad store rep. his manager maybe. but corporate NO WAY. then he goes on to show you his voided device? if i was his manager, i would fire him.
why is the att rep on a verizon plan? doesnt att give employee plans? i find it hard to believe that there is a benifit for him to buy a verizon phone. i havent seen a single area that i cant get service and verizon does. i know such an area must exist but there are also plenty of areas that the reverse is true.
It's always the one that "has a leaked rom" on their phone that tries to screw you over in the stores. I've had it happen to me before, don't worry just talk to another store/rep if that ever happens.
Dani897 said:
why is the att rep on a verizon plan? doesnt att give employee plans? i find it hard to believe that there is a benefit for him to buy a verizon phone. i havent seen a single area that i cant get service and verizon does. i know such an area must exist but there are also plenty of areas that the reverse is true.
Click to expand...
Click to collapse
Im 100% sure he has version. I doubt his DroidX was unlocked or anything because I was talking to him about how version has no service in my area and he went on to explain the difference in the networks. I should've took a picture of him trying to show it off to me as I was playing around with my new phone.
Dani897 said:
why is the att rep on a verizon plan? doesnt att give employee plans? i find it hard to believe that there is a benifit for him to buy a verizon phone. i havent seen a single area that i cant get service and verizon does. i know such an area must exist but there are also plenty of areas that the reverse is true.
Click to expand...
Click to collapse
Two year contract + new(ish) job at ATT = might as well wait it out?
I've had AAA Plus for 20+ years and never once did I pay for it. I've been on my parent's AAA plan since I was a kid. They've always just kept me on it, and they won't take my money when they make me come pick up my new card every year. After a while I quit offering to reimburse them.
Just sayin'
NascarFastcar said:
Well I went to a device service center to exchange my phone for random shutdowns. My phone was running stock and unrooted. When I gave it to the rep to spent about 10 minutes looking at the phone information under the settings menu. He finally look at me and told me that I voided the warranty of the phone. I was like wtf? Then he claimed that KB1 wasn't official and that his computer only showed that jh7 was the only official release... Then he went back to my home screen and claimed that my adw launcher also showed a custom rom...
I kept trying to tell him that kb1 was official and I even turned off the launcher. He was getting pissed and trying to make it seem like he was going out of his way to let me slide. Finally got him to get another phone out of the back and load it and and check the about phone settings... and those phones come loaded with froyo already. He still tried to play it off like he was doing me a favor though. I was like oh crap hes gonna put a mark against my account or something.
What was also funny was that his personal phone was a droid x and he was bragging about how he has a leaked gingerbread rom on it...
So does anyone else have any good atnt stories?
Click to expand...
Click to collapse
By chance are you in florida and was this at the att in altamonte springs? Had a similar but not as bad experience. Mine was for rebooting and he gave me a hard time.
I hate the Altamonte store! They're idiots in there. I went in there once with a question about my e71x and a rep basically just tried to shoo me away to drive down the street to the warranty/repair center by Publix...I had to insist that he help me- it's a good thing I did because, as it turned out, warranty would have just made me to drive back.
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well ive decided today that im putting mine up for sale on craigslist for full asking price and im going to go buy a new evo. this will be the last samsung i buy.
i was going to hold onto it and wait for the signal fix but once again today i went 90% of the time without a signal and my phone died in 7 hours at work. i need something that will last.
i wish you all luck!
so whos keeping it and whos not?
For someone with an alias of Fixer, you sure do a lot of complaining and not a lot of fixing.
gmap516 said:
For someone with an alias of Fixer, you sure do a lot of complaining and not a lot of fixing.
Click to expand...
Click to collapse
funny but there's nothing i can fix on a defective phone. anyways stay on topic please.
More spamming of this board with your complaining. The phone is not defective.. That definition would clearly mean hardware issues. You still fail to realize not everyone is suffering your issues. I understand that people are, and do believe all of you, but do not generalize something that has been clearly said it's not happening to all consumers that own the device. But again STOP spamming this board and others with your negativity. You have been saying for a week now that you got that device on an upgrade and were still in the 30 day window for return. So why wouldn't you just return it and get another device? Sounds to me someone is lying.
Just to add.. My Nexus S is flawless and I love my device. Wouldn't trade it for another phone.
Love my NS4G. I wouldn't trade it for anything but another nexus. I can live with some signal issues. I'm sure sprint will come through.
Sent from my Nexus S 4G using XDA App
fixxxer2008 said:
well ive decided today that im putting mine up for sale on craigslist for full asking price and im going to go buy a new evo. this will be the last samsung i buy.
i was going to hold onto it and wait for the signal fix but once again today i went 90% of the time without a signal and my phone died in 7 hours at work. i need something that will last.
i wish you all luck!
so whos keeping it and whos not?
Click to expand...
Click to collapse
Good luck man
Sent from my Nexus S 4G using Tapatalk
Oh dear God, you're gonna start showing up more in the Evo section again, huh? We were just getting used to your fading number of posts.
Enviado desde mi PC36100 utilizando XDA Premium de la aplicación
Just go already, why do you insist on badmouthing this device? I'm sorry you seem to have a defective one but its really falling on deaf ears posting your rants here. Do you really think sprint Samsung or Google even read this stuff? And another thing...these forums are visited by a very small percentage of folks who own theses devices...so starting something here is not effective. You need to hassle them on twitter or android central ....
On topic, I love this device and am committing to Google backed devices from here on out. I am so sick of all the carrier bloatware on the other ones. I am also one who swore off Samsung after having a moment and then an epic but changed my tune when I heard the Google nexus was coming to sprint, I was toying with the idea of switching carriers just for it but now I have the best of both worlds IMO.....so please stop with the pity party already and move on, no need to rain on our parade because you have no patience to let things get resolved like returning the phone and getting another one maybe...this device isn't even a month old, you do know how long it took HTC to get the evo straightened out right?
Sorry for my rant but I've been watching your posts for a while now and not saying anything so maybe its my fault for penting it up....
Long live aosp!
sent from the nexus of the 4g universe
fixxxer2008 said:
once again today i went 90% of the time without a signal
Click to expand...
Click to collapse
Dude, that is WAY outside the numbers that EVERYONE who claim to be experiencing signal issues are encountering. There is clearly something above and beyond what others are experiencing going on with your handset. I can't remember if/how many times you swapped it out but I would probably try that first/again.
My NS4G fluctuates between 0% and 1% time without a signal. It never fails to connect and pass data. The 3G and especially 4G speeds are just slower...that's all. The battery lasts well over 12 hours of solid usage.
Right now I'm on the fence about returning it...not for this issue but because I am considering the Evo 3d instead.
Apparently you guys arent visiting the sprint forums. I meant i had zero bars almost 90% of the time today. Do some research before you critize anyone. And no i dont hate the phone i just hate the issues.
If i hated it i wouldnt of published a theme for you guys.
conqu1stador said:
Oh dear God, you're gonna start showing up more in the Evo section again, huh? We were just getting used to your fading number of posts.
Enviado desde mi PC36100 utilizando XDA Premium de la aplicación
Click to expand...
Click to collapse
Yup as arnold said... ill be back!
I really like the phone but yeah signal problems are killing me right now. Especially with WiFi. If I move one room away from my router my WiFi signal drops to 1 bar.
I really cant complain about phone signal as I really have not used the phone much...what I can say is...it works when I need it. I think I will just hang on till the EVO 3D comes out...hopefully the E3D wont be plagued with bugs (crosses fingers).
DarkManX4lf said:
I really like the phone but yeah signal problems are killing me right now. Especially with WiFi. If I move one room away from my router my WiFi signal drops to 1 bar.
I really cant complain about phone signal as I really have not used the phone much...what I can say is...it works when I need it. I think I will just hang on till the EVO 3D comes out...hopefully the E3D wont be plagued with bugs (crosses fingers).
Click to expand...
Click to collapse
Id wait for the 3d too but it looks as it will be another month before it comes. I do know ill never buy a phone at launch again. Ill give it a few months. Im sure the 3d will have bugs too and probbably bad battery life.
I think the reason for my current bad battery is because of a bad signal. I just cannot see this being a sprint network issue.
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fixxxer2008 said:
well ive decided today that im putting mine up for sale on craigslist for full asking price and im going to go buy a new evo. this will be the last samsung i buy.
i was going to hold onto it and wait for the signal fix but once again today i went 90% of the time without a signal and my phone died in 7 hours at work. i need something that will last.
i wish you all luck!
so whos keeping it and whos not?
Click to expand...
Click to collapse
You want a phone that will last but you are getting an Evo? I came from the Evo and it was, without a doubt, the buggiest phone I've ever had. It was also a battery hog. I don't think you will be pleased with it if you don't like the Nexus S.
Have you tried swapping it out yet?
fixxxer2008 said:
Apparently you guys arent visiting the sprint forums. I meant i had zero bars almost 90% of the time today. Do some research before you critize anyone. And no i dont hate the phone i just hate the issues.
If i hated it i wouldnt of published a theme for you guys.
Click to expand...
Click to collapse
Sent from my Nexus S 4G using XDA Premium App
Definitely keeping mine, I'm very happy with it.
I personally think something fishy is going on with him. He mentioned countless times this was an upgrade and was still in his 30 day window until like June 8th or something. So why not return to get the upgrade back? I think he is just trolling and lying about all this. Another reason why he wouldn't show the phone having problems in his crappy video he made. He just would beat the bush and say he couldn't. lol
kiesow567 said:
You want a phone that will last but you are getting an Evo? I came from the Evo and it was, without a doubt, the buggiest phone I've ever had. It was also a battery hog. I don't think you will be pleased with it if you don't like the Nexus S.
Click to expand...
Click to collapse
Yeah the evo at first had a ton of bugs but now with the latest cm7 it seemed to work fine for me. There are some bugs I'm sure but I have not run into them while using cm7 and evo.
fixxxer2008 said:
Apparently you guys arent visiting the sprint forums. I meant i had zero bars almost 90% of the time today. Do some research before you critize anyone.
Click to expand...
Click to collapse
I call BS. I've been all over every forum regarding this issue and no one but you is claiming to be without a signal 90% of the time. Like I said, you are having a unique problem that might be solved by a hardware swap.
my hox has the led bleed problem so i tried to get a new one since im still in my 30day exchange. no one in miami has one so i was told to call CS and try to get it replaced after 30 min of being transfered from department i get to someone trying to get me a replacement and then spoke to a supervisor whom told me the manufacture is calling back these devices and at&t is stoping the sales till further notice. the only options i have is stay with the phone and deal with it or send it back and get a refund. this sux the phone is GREAT im an iphone convert and now i need to move back . has anyone else herd this or does anyone have connections with at&t to see if there is any validation. i dont really want to go back to the iphone... ive been spoiled with the hox.
Yep, was told the same thing. They are basically not selling this phone for the near future. No exchanges or sales. I would hold off for the Galaxy S3 anyways.
mactruck said:
Yep, was told the same thing. They are basically not selling this phone for the near future. No exchanges or sales. I would hold off for the Galaxy S3 anyways.
Click to expand...
Click to collapse
This is really bad...development could cave on this phone. I may just end up returning it.
dimgl said:
This is really bad...development could cave on this phone. I may just end up returning it.
Click to expand...
Click to collapse
I am formatting mine for return right now.
mactruck said:
I am formatting mine for return right now.
Click to expand...
Click to collapse
I'm mostly scared about getting replacements... I'm going to verify with AT&T today. If they are stopping sales of HTC One X's I'm returning my phone.
mactruck said:
I am formatting mine for return right now.
Click to expand...
Click to collapse
I will be shortly. Going back to the Note, most likely. It's already noted and approved on my account, too.
id10terrordfw said:
I will be shortly. Going back to the Note, most likely. It's already noted and approved on my account, too.
Click to expand...
Click to collapse
May I ask why you are returning?
dimgl said:
May I ask why you are returning?
Click to expand...
Click to collapse
Wifi mainly. Also, I am one of the unlucky bastards stuck on 1.85 without root or an unlocked bootloader. Sadly I do love the One X, but these two issues are killer to me.
Mine hasn't been rooted or updated. Doesn't reboot or anything like my last ones but do have some battery discharge issue. If the phone is turned off for a few days battery is dead when turned back on. All 5 of my One X's did the same thing though. I had to do alot of returning to get a good one but am just giving up on this phone. Loving my Galaxy Note more.
Anyone want to buy it before I return it? $500.
I'm forcing my exchange now over the phone. I processed an exchange LAST week and today I received a package for a refurbished iPhone 4 8 gig. Not even a 4S wtf? I was pretty pissed so now I'm on hold. They're offering a free Bluetooth headset for the inconvenience. Will update later.
Sent from my Calculator
But this is HTC's flagship device. Do we really think they are going to let ATT just call it quits? I'm inclined to think not. Maybe this is just confusion over the slowed sales due to many models being held up at customs? No offense to ATT's CSRs, as they've always been very helpful for my preexisting issues or account questions, but they've never seemed to have any idea of things to come, nor have they led onto anything if they did know in the first place. And I really mean that in the most genearl sense. I get way better info online and from well-connected sales rep (hard to find) at the stores who are in good with regional manufacturer reps.
hmm, all this talk has me nervous. I have until this Sunday to return the phone within my grace period and I am afraid if the phone is pulled, then the future looks very bleak for any development or support. I don't want to be stuck with what could be an excellent phone for the next 2 years with practically no support.
This is HTC's flagship phone, I can't see it just being yanked permanently off the shelfs??
lucidlyseen said:
hmm, all this talk has me nervous. I have until this Sunday to return the phone within my grace period and I am afraid if the phone is pulled, then the future looks very bleak for any development or support. I don't want to be stuck with what could be an excellent phone for the next 2 years with practically no support.
This is HTC's flagship phone, I can't see it just being yanked permanently off the shelfs??
Click to expand...
Click to collapse
We need more people contacting AT&T and confirming that this phone will no longer be sold and that it will be discontinued. If this is the case I am returning the phone to Amazon this instant.
I called yesterday. There was nothing in the csr system about the hox being discontinued.
Shaddy-Z. said:
I'm forcing my exchange now over the phone. I processed an exchange LAST week and today I received a package for a refurbished iPhone 4 8 gig. Not even a 4S wtf? I was pretty pissed so now I'm on hold. They're offering a free Bluetooth headset for the inconvenience. Will update later.
Sent from my Calculator
Click to expand...
Click to collapse
Update, just got off the phone. They're pushing my order through and sending me one in priority mail. Hoping I don't get a defective phone this time. Definitely don't want to go through this again.
Sent from my Calculator
I asked online. I'm going to call too.
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I really hope it doesn't get discontinued. I had a Galaxy Nexus on Verizon but I couldn't deal with the purple discoloration of every device I looked at (f'n Pentile AMOLED) and terrible battery life. So I switched carriers for the One X hoping for an eventual Cyanogenmod ROM.
If development stops because the phone gets pulled, I don't know if I'd want to keep it. On one hand, it satisfies the geek in me to have something that was only sold for a short time, thus being "rare", on the other, I really couldn't deal with using HTC Sense forever.
UPDATE: I just called and the representative said that they've discontinued taking orders but they have no information on whether the device itself was being discontinued or not. She did see on her computer (in AT&T's system) that there's a customs delay, so they had to stop taking orders until it clears.
UPDATE 2: I just called HTC. A customer relations person called me back and told me that the One X is not being held at customs, and that the only reason it's backordered/out of stock is because they were ordered over capacity. I asked if they'll be sending more to AT&T any time soon and she said "Oh, absolutely."
She also asked me where I heard that from, I didn't mention XDA, but I told her that an AT&T rep told me that they're not taking orders for the One X because they're being held at customs. Again, she asserted that they're not being held at customs, and proceeded to tell me that she will have to communicate with AT&T to clear that up.
I tried to press 4 during the call (Google Voice) to record it, but it didn't work.
Call them yourself. Record the call if you can and throw it on Vocaroo: http://www.htc.com/us/contact/contact-us But I'm pretty sure for legal reasons, you'll need to ask if you can record them before you do it!!!!!
You'l most likely be transferred to a voice mail and receive a call back within a few minutes
Last edit: I just wanted to add that it was really cool of her to get back to me. I'm not a blogger or anyone important at all. Just one of millions of customers, and she took time out of her day to call me back. That's pretty cool.
Why would this phone get discontinued? Wouldn't HTC just release a software update to get past the apple troll patents?
The one xl isnt exclusive to the US. There are other countries getting this phone, albeit only lte capable countries which there aren't too many (Canada, Australia, Germany).
Edit: just noticed the late radio bands are slightly different, pretty sure that doesn't matter too much since the hardware is practically identical.
I think I've decided what I'm going to do. Return this phone and get the international. same price for me since I bought off contract.
id say its very likely they were held up at customs, or they just are backordered.
another big possibility is quality control issues (that they obviously wouldn't admit)
Heads up, guys.
Ive had this phone for about 3 weeks now. I keep it in a case when I am out and about, and I usually take it out when I am home. So I get home a couple of days ago and I noticed the 'C' on the back fell out.
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So I contact HTC about it, and they basically tell me I have 3 options.
1. Send my phone in to get repaired, which means I would be without a phone for an extended time, and I cannot do this. As a Systems Admin, even one missed phone call would be a major problem.
2. I pay $19, and they send me a box, and I send them my phone back and they send me a new one after they 'check it out'. Again, cannot be without the handset
3. They put a hold on my account of $599.99 for about 2 weeks, send me a new one and the hold will drop off after they receive the defective unit AND AFTER someone looks at it. Thats not very feasible.
So now, I have a phone with a missing C, which irks me. I paid $600+ for this phone outright, and I would expect better options than this. Maybe thats why HTC's reputation is so poor.
trill12 said:
Heads up, guys.
Ive had this phone for about 3 weeks now. I keep it in a case when I am out and about, and I usually take it out when I am home. So I get home a couple of days ago and I noticed the 'C' on the back fell out.
So I contact HTC about it, and they basically tell me I have 3 options.
1. Send my phone in to get repaired, which means I would be without a phone for an extended time, and I cannot do this. As a Systems Admin, even one missed phone call would be a major problem.
2. I pay $19, and they send me a box, and I send them my phone back and they send me a new one after they 'check it out'. Again, cannot be without the handset
3. They put a hold on my account of $599.99 for about 2 weeks, send me a new one and the hold will drop off after they receive the defective unit AND AFTER someone looks at it. Thats not very feasible.
So now, I have a phone with a missing C, which irks me. I paid $600+ for this phone outright, and I would expect better options than this. Maybe thats why HTC's reputation is so poor.
Click to expand...
Click to collapse
Those all sound like normal options to me. Any time I've ever gotten a warranty replacement item from any company they put a hold on a credit card for the price of the item. If they don't you've got a $600 device and they've got no way to get you to send in the old one. The charge isn't actually applied to the account, it will be in a pending state until they get the defective device.
My wife goes through this a few times a year with her insulin pump. They put a $3500 pending charge on a card until they get the old device back. Just do the advanced replacement and move on.
Why not go through Verizon? They should have some in Stock
Sent from my HTC One M8 using Tapatalk
I agree with post above try through Verizon. Otherwise those all sound acceptable. May not be ideal under some circumstances but those sound fine.
Sent from my HTC6525LVW using Tapatalk
A joke?
Seriously man, what do you expect them to do lol. I mean things happen and they offered numerous options to make it right.
Aside from them sending you a letter and glue that is....
If we had loads of posts about the letters falling out maybe it would be a joke. As it is this is the first time I've heard of this happening on an M8. No product in the world will come off the line with 100% of them 100% perfect. Their options for you sound pretty reasonable. I agree with the others though; I'd go to Verizon and see what they'll do for you first.
Don't you mean HT is a joke? Sorry, couldn't resist.
As the others said, it can happen. The phone is machined out of a single piece of metal, and then adhesive is used to hold in the letters. Maybe someone was light on sleep when your phone passed through and didn't apply enough. The advance replacement is the best way to go in order to avoid downtime, provided that the phone is new. If it would be a refurb, then just go through Verizon and get it taken care of in advance without the CC hold.
If you can't live without it, just leave it in the case... Duh.
No offense but your post is really pretentious. You can't expect HTC to bend over backwards becaues you are missing a C, a purely cosmetic defect that isn't even facing you most of the time. I think having the hold on your account is totally acceptable, it won't even actually charge you.
This thread is a joke. HTC has one of the best customer service I've seen. They aren't going to give you a 700 dollar device for free. They need some reassurance that you won't "accidentally" lose it trying to return it just like how some people had "defective" S4's just to get an older firmware.
Sent from my HTC6525LVW using XDA Free mobile app
eikast said:
Why not go through Verizon? They should have some in Stock
Sent from my HTC One M8 using Tapatalk
Click to expand...
Click to collapse
Not everyone buys subsidized from VZW, therefore going to them isn't an option.
Unrelated/related - Moto plays the same game. They do not care about the end user not having a phone for a period of time.
If you think that is bad customer service try dealing with Samsung
mtoomey79 said:
Not everyone buys subsidized from VZW, therefore going to them isn't an option.
Unrelated/related - Moto plays the same game. They do not care about the end user not having a phone for a period of time.
Click to expand...
Click to collapse
I bought my phone upfront. It doesn't really matter. Verizon will bend over and help you out. I once got a phone off Amazon mobile and Verizon had no problems replacing that phone 8 months down the road. Sure, Verizon can be evil when it comes to ruining our phones, but they'll bend over to replace your phone. Even it you bought it off ebay or whatever, the phone comes with one year warranty and Verizon will assist you.
Sent from my HTC One M8 using Tapatalk
I'm sorry to hear that about the C on the back of your phone falling off. Taking a look at my glacial silver m8, my HTC letters on the back almost apart to look like they are etched in. I don't think anyone with a silver m8 is going to have this issue.
trill12 said:
Heads up, guys.
Ive had this phone for about 3 weeks now. I keep it in a case when I am out and about, and I usually take it out when I am home. So I get home a couple of days ago and I noticed the 'C' on the back fell out.
So I contact HTC about it, and they basically tell me I have 3 options.
Click to expand...
Click to collapse
Honestly man, and please dont take this "the wrong way..."
But your a SysAdmin and you dont understand the RMA process?
Maybe I dont understand what a Sys Admin is... But I thought you guys used to RMA stuff that goes bad.
Those options are all legit to me. I RMA stuff all the time and these are pretty standard options.
Hell, I even have High end Asus boards that need RMA from time to time and the give me the same as HTC has given you.
mtoomey79 said:
Not everyone buys subsidized from VZW, therefore going to them isn't an option.
Unrelated/related - Moto plays the same game. They do not care about the end user not having a phone for a period of time.
Click to expand...
Click to collapse
B/S. I never buy subsidised phones via VZW (well maybe once in a while)...
Most of the time I buy like new from Swappa or brand new from VZW... and VZW will still take care of me regardless if its new or not.
I also have the Insurance package though... So I am not sure if that makes a diff?
But eitherway... VZW has never said "no" to me...
Yeah I don't know what you expect them to do bud. They're not going to wipe your ass for you too. These are normal options that you get from any company and like others have said, why not go through Verizon?
Sent from my HTC6525LVW using Tapatalk
123421342 said:
No offense but your post is really pretentious. You can't expect HTC to bend over backwards becaues you are missing a C, a purely cosmetic defect that isn't even facing you most of the time. I think having the hold on your account is totally acceptable, it won't even actually charge you.
Click to expand...
Click to collapse
This + this +
I'm sorry the world doesn't revolve around you. The world is an unfair place. It would be an inconvenience to any one on here to not have their phone. As a Sys Admin, maybe talk to your employer about getting you a dedicated secondary line as a failover, you know - because of the doomsday scenario of missing one call.
So you can either start there, create a silly post, or take one of the very viable options an outstanding company offered you.
Crimsonshadow774 said:
Yeah I don't know what you expect them to do bud. They're not going to wipe your ass for you too. These are normal options that you get from any company and like others have said, why not go through Verizon?
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
Sent from my HTC6525LVW
richii0207 said:
This thread is a joke. HTC has one of the best customer service I've seen. They aren't going to give you a 700 dollar device for free. They need some reassurance that you won't "accidentally" lose it trying to return it just like how some people had "defective" S4's just to get an older firmware.
Sent from my HTC6525LVW using XDA Free mobile app
Click to expand...
Click to collapse
I resemble that remark. It was a legit warranty claim though.
S4 + MDK + ROOT/Unlocked bootloader + CM11 - - Medicore device to excellent device.
scrosler said:
B/S. I never buy subsidised phones via VZW (well maybe once in a while)...
Most of the time I buy like new from Swappa or brand new from VZW... and VZW will still take care of me regardless if its new or not.
I also have the Insurance package though... So I am not sure if that makes a diff?
But eitherway... VZW has never said "no" to me...
Click to expand...
Click to collapse
The warranty is intact even if you buy full price. I had to swap my non-contract M7 when the battery overheated and died. The phone rep couldn't stop apologizing and actually credited me for 3 days of service although I was only down for 1 thanks to overnight delivery.
Sent from my HTC6525LVW using XDA Premium 4 mobile app
After three-four days of usage I noticed considerable flicker on the screen.
I have tried factory resetting, turning off auto-brightness, turning off wifi. But nothing worked.
After some googling I have come to know that this is very frequent issue on nexus 5. There is huge number of threads online discussing the same. Below are some:
https://code.google.com/p/android/issues/detail?id=36417
https://productforums.google.com/forum/#!topic/nexus/o_Hj782Y_aY
http://www.reddit.com/r/Nexus5/comments/2448ws/weird_screen_flickering/
http://forum.xda-developers.com/google-nexus-5/help/screen-flicker-t2525881
http://androidforums.com/nexus-5/841381-nexus-5-screen-problem.html
http://community.koodomobile.com/koodo/topics/my_new_nexus_5_screen_keeps_flickering
http://bragnews.com/nexus-5-flickering-screen-fix/
In fact a user comment "#26 ndend.. @gmail.com" on below thread says that he got nexus 5 replaced 5 to 6th time for similar sounding issue:
https://code.google.com/p/android/issues/detail?id=36417
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I prepared a youtube video of my Nexus 5. Here is what is happening with me:
After more googling I came to know that google and LG has made some redesign of Nexus 5 to fix hardware issues, though silently:
http://www.fonearena.com/blog/90868...-issues-with-nexus-5-with-minor-redesign.html
So I believe both Google and LG knows that Nexus 5 has got some faulty design, but not just putting it straight to media but silently pushing the update in new devices.
In fact Google is replacing older Nexus 5 if you screw its screen, surprisingly by suddenly changing its accidental damage protection policy:
http://techcrunch.com/2014/09/03/ye...-replace-your-nexus-5-if-you-bust-the-screen/
Also some sites went on listing some mostly reported issues with Nexus 5:
http://au.ibtimes.com/articles/524834/20131125/lg-nexus-5-top-10-encountered-issues.htm#.VAm5MPldWb8
http://www.digitaltrends.com/mobile/nexus-5-problems/#!bP8d5j
Now I can feel that this is because Google want to take back some old design bad Nexus 5 back.
Am not at all a designer or electronics professional but from what I can read from this is that there is something wrong with the design of Nexus 5, something is definitely failing its screen stability, either a hardware issue or driver incompatibility.
I wish I could have realized this earlier before buying one.
Now I am in confusion whether to ask for replacement or refund, since I cant find any other flagship running stock android. The only one - Nexus 5 running stock android has these many issues. Is there any other? My requirements are 5"screen, 2 GB RAM, Quad Core Processor.
just get a replacement, got 3 N5 since release without that problem.
or get a refund and wait for newer nexus, if there are one
p.s. G3 is also a good choice if you don't mind.
DummyPLUG said:
just get a replacement, got 3 N5 since release without that problem.
or get a refund and wait for newer nexus, if there are one
Click to expand...
Click to collapse
without "that" problem..means you had different ones? And 3 different or in replacement you got 3rd one?
if you want, by also googling, you can find that aliens have taken over the earth.
i dont have sich issues with my n5, and the majority dont as well. some of the issues are even non issues. only a very small % actually see real issues. you can find info like this for any product. no device is perfect.
DummyPLUG said:
p.s. G3 is also a good choice if you don't mind.
Click to expand...
Click to collapse
Does G3 runs stock android?? Will it get quick updates in future and dont want get into rooting and custom ROMs.
Also Moto G do also get updates right? It also runs stock android?
Mahesha999 said:
without "that" problem..means you had different ones? And 3 different or in replacement you got 3rd one?
Click to expand...
Click to collapse
I mean I have 3 Nexus 5, all of them don't have any screen issue.
---------- Post added at 05:12 AM ---------- Previous post was at 05:08 AM ----------
Mahesha999 said:
without "that" problem..means you had different ones? And 3 different or in replacement you got 3rd one?
Click to expand...
Click to collapse
Mahesha999 said:
Does G3 runs stock android?? Will it get quick updates in future and dont want get into rooting and custom ROMs.
Also Moto G do also get updates right? It also runs stock android?
Click to expand...
Click to collapse
what you mean "stock android" ? if you refer to something like google play edition or AOSP, then no. I don't know the future, but every device will stop updating someday, include nexus.
and sorry, dunno anything about the Moto G.
Mahesha999 said:
In fact a user comment "#26 ndend.. @gmail.com" on below thread says that he got nexus 5 replaced 5 to 6th time for similar sounding issue:
https://code.google.com/p/android/issues/detail?id=36417
Click to expand...
Click to collapse
That's a complaint about the Nexus 7.
Wakamatsu said:
That's a complaint about the Nexus 7.
Click to expand...
Click to collapse
jeez, its even the old nexus 7. look at the date, 11/17/2012.
Huh, it's been 10 months or so and I've never seen a flicker on mine.
Some are just plain faulty, get it replaced and hope that the replacement works well!
Sent from my Nexus 5 using Tapatalk
Every mass produced product is going to have some defective units. Even with good QC, they cannot test every single unit thoroughly, it is impractical and would end mass production.
If you want something that will be thoroughly checked over to make sure there are no issues, you will have to pay a company to make a device just for you. That wont be cheap, your couple hundred dollar smartphone just into a couple hundred million dollar smartphone.
Thankfully, when there are genuine defects most companies take responsibility and give you a new one (though again, this will not be perfect with mass production). Companies will have different policies. Also, service reps, technicians, and the myriad of others involved in the transaction will vary (in competence, attitude, etc.).
But, if you have a screen flicker on this phone I do not see why a claim would be denied.