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Hi everyone,
I have been using my nexus 5 since 4-5 days now and everything was working fine till last night when whatsapp started giving me errors (unfortunately app has been closed). I uninstalled whatsapp and when I am trying to re install it, its now giving me error "unknown error code on application install -24"
I have tried installing via apk, playstore's website, cleared the cache and data of playstore app, rebooted phone but nothing works.
I am hesitant to root my nexus 5 as there is no official recovery available and people are having issues when rooting the device and I cannot afford to have an unstable phone. Hard reset is an option but I would like to avoid it if possible. I have read that if I delete the related whatsapp folder from data/data folder somehow then it will fix the issue. Is there any way I could access and delete that folder without being rooted or if someone has any other solution to my problem.
Any help is much appreciated
Kamran9558 said:
Hi everyone,
I have been using my nexus 5 since 4-5 days now and everything was working fine till last night when whatsapp started giving me errors (unfortunately app has been closed). I uninstalled whatsapp and when I am trying to re install it, its now giving me error "unknown error code on application install -24"
I have tried installing via apk, playstore's website, cleared the cache and data of playstore app, rebooted phone but nothing works.
I am hesitant to root my nexus 5 as there is no official recovery available and people are having issues when rooting the device and I cannot afford to have an unstable phone. Hard reset is an option but I would like to avoid it if possible. I have read that if I delete the related whatsapp folder from data/data folder somehow then it will fix the issue. Is there any way I could access and delete that folder without being rooted or if someone has any other solution to my problem.
Any help is much appreciated
Click to expand...
Click to collapse
Same thing happened to me, Did you enable ART? Because that's what caused my errors (force closing). After switching back to Dalvik and trying to re-install, i was getting -24 error on the play store. I rebooted a few times and left it for a few hours. Tried again and it worked.
Whatsapp is i believe in-compatible with ART.
ronilzizou said:
Same thing happened to me, Did you enable ART? Because that's what caused my errors (force closing). After switching back to Dalvik and trying to re-install, i was getting -24 error on the play store. I rebooted a few times and left it for a few hours. Tried again and it worked.
Whatsapp is i believe in-compatible with ART.
Click to expand...
Click to collapse
Yes, I switched to ART . I went back to Dalvik and tried installing it but it still didnt work
Kamran9558 said:
Yes, I switched to ART . I went back to Dalvik and tried installing it but it still didnt work
Click to expand...
Click to collapse
Okay, As for as i know, it did fix itself when i rebooted a few times and after a while it just worked.
Things i also tried that might have helped. Clear cache for the playstore which you tried. i would do this again after you switched back to Dalvik. and make sure whatsapp is uninstalled before switching to Dalvik. Once you switch back and have cleared cache from the playstore, try to re-install Whatsapp.
As for the backup, on your phone is a whatsapp folder that has a backup of your messages and photos etc. When you re-install whatsapp it'll pick that up and restore your stuff. There is no need to delete that folder.
I Hope that fixes it for you.
ronilzizou said:
Okay, As for as i know, it did fix itself when i rebooted a few times and after a while it just worked.
Things i also tried that might have helped. Clear cache for the playstore which you tried. i would do this again after you switched back to Dalvik. and make sure whatsapp is uninstalled before switching to Dalvik. Once you switch back and have cleared cache from the playstore, try to re-install Whatsapp.
As for the backup, on your phone is a whatsapp folder that has a backup of your messages and photos etc. When you re-install whatsapp it'll pick that up and restore your stuff. There is no need to delete that folder.
I Hope that fixes it for you.
Click to expand...
Click to collapse
Ok, Here is what I did.
After switching back to Dalvik I rebooted the phone couple of times, Cleared the data and cache of playstore app then tried downloading again but still the same error
Kamran9558 said:
Ok, Here is what I did.
After switching back to Dalvik I rebooted the phone couple of times, Cleared the data and cache of playstore app then tried downloading again but still the same error
Click to expand...
Click to collapse
Right so far thats what i did, and thats exactly what happened to me. I just left it for a few hours and tried again it worked. Just give it a few hours and re-try / reboot and re-try.
It didnt work. I had to factory reset my phone eventually and wasted my evening doing all the restores, I wish Android had a seamless backup system something like that of Apple's. Helium/Titanium/mybackup, all of them have some kind of flaws
Kamran9558 said:
It didnt work. I had to factory reset my phone eventually and wasted my evening doing all the restores, I wish Android had a seamless backup system something like that of Apple's. Helium/Titanium/mybackup, all of them have some kind of flaws
Click to expand...
Click to collapse
Than you are not using TB or Helium as you should bro, app and data restoring always worked perfectly for me
gee2012 said:
Than you are not using TB or Helium as you should bro, app and data restoring always worked perfectly for me
Click to expand...
Click to collapse
I am not rooted at the moment so TB wasnt really an option. Helium works fine only for apps and their data but I am looking for something that can restore my phone exactly how it was before the reset including home screens, settings etc without being rooted.
Kamran9558 said:
I am not rooted at the moment so TB wasnt really an option. Helium works fine only for apps and their data but I am looking for something that can restore my phone exactly how it was before the reset including home screens, settings etc without being rooted.
Click to expand...
Click to collapse
That what you are looking for would be a nandroid backup made in a custom recovery, that restores everything. But not possible without root.
Hi,
I have the same problem. Error -24 if I want to install Whatsapp from Google Play Store. Local installation after downloading the APK from Whatsapp gives also an error (app not installed).
Tried several times to delete the cache and setting of the Play Store app and the Google Framework. Followed by restarts of the phone. Until now I was NOT succesful.
As far as I read on other forums, the problem is, that in data/data/ already exists a Whatsapp-directory and therefore Whatsapp doesn't want to install. You could delete this directory, but only if you are rooted. I avoided this step until now, because it's a new phone with warranty and after rooting, all data ist wiped.
I also tried adb to delete this directory, but same effect. Because the phone is not rooted, I can't remove this directory by remote shell.
Is there no way to clean up such remains WITHOUT root?
Greets,
scuba4436
I am usingSamsung Galaxy Y pro Duos. GT 5512.
To install Whatsapp+ I had to uninstall whatsapp. I am not able to install Whatsapp+ (and Yes I am installing GB variant of Whatsapp+). It shows "Application not installed".
Now when I have installed original Whatsapp. I am asked to restore from the backup. When I tap on restore, it Crashes at 84% and shows a error. I don't want to lose the backup.
PS1: I have managed to solve the crashing problem' see the solution in the posts down.
PS2: I am still unable to get Whatsapp+ installed. It says "Application not Installed. Can anybody help in this regard?
It's advised to restore to the same backed-up version of Whatsapp
shikhar623 said:
I am usingSamsung Galaxy Y pro Duos. GT 5512.
I had to uninstall whatsapp. Now when I have installed it, I am asked to restore from the backup. When I tap on restore, it stops at 84% and shows a error. I don't want to lose the backup.
Click to expand...
Click to collapse
Try to uninstall Whatsapp & install once again, or if you prefer to check older versions: http://whatsapp-messenger.en.uptodown.com/android/old
It it doesn't help- leave only the latest backup file + 'msgstire.db.crypt' in the 'Database' folder of whatsapp. Other option is to check if you got
several whatsapp folders stored in device's external/internal storage, and leaving the newest one
shikhar623 said:
I am usingSamsung Galaxy Y pro Duos. GT 5512.
I had to uninstall whatsapp. Now when I have installed it, I am asked to restore from the backup. When I tap on restore, it stops at 84% and shows a error. I don't want to lose the backup.
Click to expand...
Click to collapse
sasan_blue said:
It's advised to restore to the same backed-up version of Whatsapp
Click to expand...
Click to collapse
Hi,
This issue is interesting and I have been looking for options, so you can solve your problem. If the problem is the version, as sasan_blue says, you can go to the Aptoide web, and search the old versions of whatsapp there. I was able of download different versions of whatsapp on my PC from that web.
I can't paste urls...
EDITED: Sorry, I was writing this thread while amirTor gives his answer. The English is not my language mother and take long to write. I think is best the amirTor solution.
Saludos
Thanks Guys. I got it solved by completely uninstalling whatsapp using Titanium backup app, and installing it again. It was a problem of incomplete uninstallation. (I had rebooted the device before the uninstall process finished). The problem persisted because I have been uninstalling using regular method. Also it was not a problem of a corrupted backup in my case( as I had thought).
PS. I had installed an older version too. It asked me to check my date settings. it didn't peroceed any further. I guess it was becoz of the outdated version.
HI, i have installed and rstored whatsapp a million times or so, when flashing and switching between roms. last night i tried something funny, and it cost me tooo much.
I tried to install whatsapp for another number(my phone is dual sim), while sms verification was happening, it got registered via my previously registered whatsapp no. Now even after i deleted the new no. account,i am still not able to get my old account back. when i give my old number, it doesn ask for sms verification, and goes to local backup directly, but fails there and throws error. on the other hand, i can verify the account, but cannot restore all my messages.
Please help, as my msgs are quite important..!
il hit the thanks button..!
srinikethan1392 said:
HI, i have installed and rstored whatsapp a million times or so, when flashing and switching between roms. last night i tried something funny, and it cost me tooo much.
I tried to install whatsapp for another number(my phone is dual sim), while sms verification was happening, it got registered via my previously registered whatsapp no. Now even after i deleted the new no. account,i am still not able to get my old account back. when i give my old number, it doesn ask for sms verification, and goes to local backup directly, but fails there and throws error. on the other hand, i can verify the account, but cannot restore all my messages.
Please help, as my msgs are quite important..!
il hit the thanks button..!
Click to expand...
Click to collapse
You can solve this problem by registering your new number again and restoring your old number's chats.
Once you are able to restore your old number's chat by registering on the new number. You can now change the number officially by using the 'change number' feature in the WA settings.
See if this trick works for you.
Good luck.
shikhar623 said:
You can solve this problem by registering your new number again and restoring your old number's chats.
Once you are able to restore your old number's chat by registering on the new number. You can now change the number officially by using the 'change number' feature in the WA settings.
See if this trick works for you.
Good luck.
Click to expand...
Click to collapse
Hey thanks for the response,
Things arent way the its supposed to...even if im trying to sign up using another account, still the verification is not being done and whern restoring is trying to happen, it force closes or shows a message that it cannot restore msgs in the server
if u know any solution please let me know, its pretty annoying without whatsapp for a week and i need those old messages..its pretty important.
I have done flashing roms a 100 times and never faced this issues, and now it aint going at all..
Ok. copy the backup database some where safe.
Delete your new number account ( from within the WA account settings)
Remove the WA using titanium backup. (you need to be rooted for TB to work)
Reinstall the WA.
See if you are able to register your new number.
Use WhatsApp recovery app to restore you account information, the tool is available free of cost.
If no chats are being restored while reinstalling Whatsapp and you want to restore from a local backup... Try to uninstall and reinstall Whatapp and simply take a local backup of the empty chats and copy the entire filename (Ex: msgstore.db.crypt12) and delete this backup file.. Now paste the backup file from where you want to restore the chats in the Whatsapp databases folder and rename it with the name that was copied from latest backup file (msgstore.db.crypt12).
Clear WhatsApp data (from Settings -> Apps-> WhatsApp-> Clear Data). When you launch Whatsapp now, it will prompt again for the verification details etc. Skip the google drive step and Whatsapp will restore all your chats from your desired local backup. But please make sure you have lot of free space on your device. I cleared about 3gb of data from device memory in order to get this working.
It worked for me when I finally was about to give up after trying for 3 days..
shikhar623 said:
I am usingSamsung Galaxy Y pro Duos. GT 5512.
To install Whatsapp+ I had to uninstall whatsapp. I am not able to install Whatsapp+ (and Yes I am installing GB variant of Whatsapp+). It shows "Application not installed".
Now when I have installed original Whatsapp. I am asked to restore from the backup. When I tap on restore, it Crashes at 84% and shows a error. I don't want to lose the backup.
PS1: I have managed to solve the crashing problem' see the solution in the posts down.
PS2: I am still unable to get Whatsapp+ installed. It says "Application not Installed. Can anybody help in this regard?
Click to expand...
Click to collapse
Hello, i'm having exactly the same problem in the same place (84%), I have not rooted my phone what makes impossible the solution with titanium. Any Ideas?
The backup folder has a lot of directories, should i delete some of them?
app_download_internal
app_minidumps
app_textures
app_webview
cache
code_cache
databases
files
lib
no_backup
shaders
shared_prefs
is there any log to check the error messages?
thank you.
Nelson
PS1. Erasing some directories, now i can get the 97%
unable to restore whatsapp messages
i switched to a new phone. I copied whatsapp folders- Databasse and media to the laptop. The database file has correct name as suggested by whatsapp faq- msgstore.db.crypt and it is version 12 only. But when i install whatsapp it does not take that local backup and asks to check google drive. I don't have backu on google drive. Later i tried new idea- I disconnected internet after verifification of mobile number and yes so it prompted - >backup found- Restore> i tapped restore, but still my chats didn't backedup, the restore processing also did not took lace, i turned on internet after tapping restore. what's the matter? please help. I have some really important stuff. You all are tech enthusiast here. i hope you can help me in this minor problem. I have local Backup, i have mobile, i have aplication. What else is needed??
---------- Post added at 05:35 PM ---------- Previous post was at 05:30 PM ----------
Sweetz123 said:
If no chats are being restored while reinstalling Whatsapp and you want to restore from a local backup... Try to uninstall and reinstall Whatapp and simply take a local backup of the empty chats and copy the entire filename (Ex: msgstore.db.crypt12) and delete this backup file.. Now paste the backup file from where you want to restore the chats in the Whatsapp databases folder and rename it with the name that was copied from latest backup file (msgstore.db.crypt12).
Clear WhatsApp data (from Settings -> Apps-> WhatsApp-> Clear Data). When you launch Whatsapp now, it will prompt again for the verification details etc. Skip the google drive step and Whatsapp will restore all your chats from your desired local backup. But please make sure you have lot of free space on your device. I cleared about 3gb of data from device memory in order to get this working.
It worked for me when I finally was about to give up after trying for 3 days..
Click to expand...
Click to collapse
hi! can you please help me. I am unable to restore chats. when i ta skip for google drive ption it directly takes me to enter name screen and then empty chats apear(only groups in which i am added). it does not restore from local backup. Only once when i turned off internet, it tried to restore as it found 1.6 GB local backup but soon it cancelled the procedure as i turned on internet during the restoring(whatsapp told to turn on internet) and later it came on screen that 0 message restored also google drive option returns after turning on internet. please help. how you did it?
I recently unlocked and rooted my phone, i backed it up using an adb tool that requires no root. Not sure when it stopped working but i remember having a really nice editing feature in the stock gallery app, now it just directs me to the google photos editing feature whenever i press edit. I tried clearing cache data, and even uninstalling the photos app, just resulted in nothing happening when i click on edit please help.
FadedAce said:
I recently unlocked and rooted my phone, i backed it up using an adb tool that requires no root. Not sure when it stopped working but i remember having a really nice editing feature in the stock gallery app, now it just directs me to the google photos editing feature whenever i press edit. I tried clearing cache data, and even uninstalling the photos app, just resulted in nothing happening when i click on edit please help.
Click to expand...
Click to collapse
Have you uninstalled Google Plus?
Heisenberg said:
Have you uninstalled Google Plus?
Click to expand...
Click to collapse
no sir
Heisenberg said:
Have you uninstalled Google Plus?
Click to expand...
Click to collapse
sir do you have any idea what is wrong?
FadedAce said:
sir do you have any idea what is wrong?
Click to expand...
Click to collapse
No I don't, sorry, I recalled people having similar issues after uninstalling Google+ but this wouldn't apply to you.
I can confirm..
I had disabled Google+ and then I was experiencing the editing not-working issue.
Now I've enabled Google+ again and everything started working again.
Please help, I'm getting an error message saying, "Android web view has stopped ". Whenever i try to login into apps like- flipkart, Instagram, amazon etc. I don't want to go back to the previous version of this ROM. Any help would be appreciated.
manmali said:
Please help, I'm getting an error message saying, "Android web view has stopped ". Whenever i try to login into apps like- flipkart, Instagram, amazon etc. I don't want to go back to the previous version of this ROM. Any help would be appreciated.
Click to expand...
Click to collapse
Have you tried clean flashing the latest build with Gapps and nothing else making sure to wipe dalvik, system, cache before flashing? I haven't seen any others besides you making this complaint so there is a high possibility the error is from something you are doing and only a clean flash without any mods or apps installed is the only way to test for bugs.
Hedied4me said:
Have you tried clean flashing the latest build with Gapps and nothing else making sure to wipe dalvik, system, cache before flashing? I haven't seen any others besides you making this complaint so there is a high possibility the error is from something you are doing and only a clean flash without any mods or apps installed is the only way to test for bugs.
Click to expand...
Click to collapse
The problem is solved now, i have installed Android web view from playstore , uninstalled in buit eeb view app and then made the externally dowloded app system app. It worked. Anyway thanks
Hey guys,
I would like to know if anyone here has experience such an issue before. Recently updated my ROM from KangVIP Slim B357 to Nougat B575 Stock. Bootloader is unlocked, Root Access is given and everything seems to be working smoothly.
BUT
Whatsapp keeps disappearing on me! Ive tried installing it from the Play Store and manually via ApkMirror, but no dice. Once I reboot my phone, the icon is gone, both in the app drawer and the home screen.
The issue keeps happening, no matter how many times I keep reinstalling it. Whats interesting though: When I check /Data/App, there is a separate Whatsapp folder being generated with each new install. I have already deleted all folder after manually uninstalling Whatsapp, but a fresh install after reboot still doesnt stick after the following reboot....
So, anyone seen this before? Tried googling, but no luck there either.
Thanks in advance!
jbmc83 said:
Hey guys,
I would like to know if anyone here has experience such an issue before. Recently updated my ROM from KangVIP Slim B357 to Nougat B575 Stock. Bootloader is unlocked, Root Access is given and everything seems to be working smoothly.
BUT
Whatsapp keeps disappearing on me! Ive tried installing it from the Play Store and manually via ApkMirror, but no dice. Once I reboot my phone, the icon is gone, both in the app drawer and the home screen.
The issue keeps happening, no matter how many times I keep reinstalling it. Whats interesting though: When I check /Data/App, there is a separate Whatsapp folder being generated with each new install. I have already deleted all folder after manually uninstalling Whatsapp, but a fresh install after reboot still doesnt stick after the following reboot....
So, anyone seen this before? Tried googling, but no luck there either.
Thanks in advance!
Click to expand...
Click to collapse
Notifications Issues on Nougat Android 7.0
WhatsApp Users
For all of you who have been lamenting the poor notification situation on Nougat, cried over the fact that you only see the most recent message making the whole "notification" thing completely useless, things are looking out.
In version 2.17.24 (grab it from http://www.apkmirror.com/apk/whatsapp-inc/whatsapp/whatsapp-2-17-24-release/ ), WhatsApp has properly implemented notifications on Android 7.0 and 7.1 Nougat devices.
Did I help you? A ''thanks :good:'' would be highly appreciated
thx for the reply, but Im afraid you misunderstood ^^ im not having problems with notifications of whatsapp but the app itself. it completely disappears without a trace whenever i reboot / switch off my phone! and i have already tried the latest 2.17.24 version of the apk, still the same....
jbmc83 said:
thx for the reply, but Im afraid you misunderstood ^^ im not having problems with notifications of whatsapp but the app itself. it completely disappears without a trace whenever i reboot / switch off my phone! and i have already tried the latest 2.17.24 version of the apk, still the same....
Click to expand...
Click to collapse
1- Go to Settings>Apps>WatsApp>Storage>
2- Clear Cache
3- Clear Data
4- then back and Force stop.
5- And Uninstall
6- Restart phone
7- Download 2.17.25 version (http://www.apkmirror.com/apk/whatsapp-inc/whatsapp/whatsapp-2-17-25-release/)
8- Install.
9- Did I help you? A ''thanks :good:'' would be highly appreciated
clearing cache and data was one of the first things i tried, no change though. havent tried the 2.17.25 release yet tho, so ill give that one a shot...
aaand nope, didnt work either... this is sooo weird! how can the app just disappear? wth...
Sent from my Huawei Mate 8 NXT-AL10
jbmc83 said:
aaand nope, didnt work either... this is sooo weird! how can the app just disappear? wth...
Sent from my Huawei Mate 8 NXT-AL10
Click to expand...
Click to collapse
trying move whatsapp to system > app or priv-app maybe fixing this problem,,,, but really this is strange issue.
i debrand my L29 to AL10 and to DL00 many times and don't have this problem it's normal if whatsapp not working ! but disappearing really wired
edit
maybe it's hidden are you using any other launcher?
im using nova launcher. ill check again if there are any hidden app options, but i doubt it. better to be safe than sorry though...
on my previous install (kangvip b357, al10, nova launcher) i had whatsapp installed as a system app for notifications to come through. did a backup with titanium backup, but it wouldnt restore system apps on nougat. so i just installed from the play store and then restored the data & settings through TiBu.
unfortunately, that didnt work for whatsapp, so i installed it from playstore and just copied the whatsapp folder from my previous install to restore messages and still have the media.
i have also tried converting it to a system app, both through TiBu and manually, but ive only tried system/app, not priv-app. on the previous install it was in system/app though and worked like a charm.
luckily, i only reboot my phone like once a week, so for the time being, whatsapp works as intended. just that i have to backup, reinstall and restore after every reboot...annoying!
Sent from my Huawei Mate 8 NXT-AL10