How did you return? - ONE Q&A, Help & Troubleshooting

Did you have to pay for shipping to china or you made opo pay? (If device you got is faulty)

There are several threads discussing this:
http://forum.xda-developers.com/oneplus-one/general/ongoing-experience-winning-invite-t2810169
http://forum.xda-developers.com/oneplus-one/help/oneplus-rma-process-t2935952
http://forum.xda-developers.com/oneplus-one/help/return-defective-oneplus-support-thread-t2838083
Those are just the ones I found in the first thirty seconds.
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Related

[Q] Hypothetical Question for January

Hypothetical Question:
What do you think will happen to any store return units?
If a company bought a pallet of store returns and opened all the boxes and ran functional tests on all the units, ran the screen calibration and completed the newest OTA install, tested the cable, power supply, and SD card partition and put the unit and all the documentation back in the box and shrink wrapped the box all back to stock and like brand new, how much do you think the "UNIT" should sell for?
What would you call such a unit:
New tested open stock.
Like new tested open stock.
Open stock.
Return tested factory reset?
Reconditioned?
Or would you call it something else?
Would the unit have extra value if you knew it had been burned in, tested, and updated to latest factory specs.?
Do you think the factory warranty would still apply?
What kind of return policy would be fair?
10 days and purchaser pays return shipping?
10 days and purchaser pays return shipping and 15% restocking fee?
Notice this is Hypothetical and I did not mention any brand in particular.
Thank you for reading this, thank you for your opinion/input.

Tab Docking Malfunction

Hey guys, first post here.
I'v had the Tf700 for about 3 weeks now, and finally decided to plug her into a dock.
When I do so, nothing happens. No notification, no audible beep, nothing.
When I first recieved the tab, I noticed what I believed was simple cosmetic damage to the metal bezel above the right dock slot.
Not sure if this is related, but it seems it has to be.
Dock IS functional with another Infinity
I have Swiftkey installed, but tried after a force stop and unistallation.
Next is factory reset, but I am confident this is hardware relataed.
Who should I contact regarding this?
I purchased from Amazon, but have PMed Gary.
Will post pics later
Any input is greatly appriciated
Thanks
Cam
nevermind, cant post pics yet
Have you tried turning it off and then on again?
aendsrr full
omahacrazymike said:
Have you tried turning it off and then on again?
Click to expand...
Click to collapse
I tried this method. It seems to be docked and working. Thank you, Sir....
...Of course I tried turning it off and on again.
If factory reset doesn't help, I would certainly consider RMA.
Mine had a scratch inside the mount from the very beginning, but it's been working fine, so I wasn't worried about that. I'm rather amazed you haven't tried it for these three weeks that you had it, especially after seeing some kind of damage, hopefully they'll believe you it was there from the beginning.
I sent them a RMA.
Only problem, device is unlocked.
Factory reset did not fix.
This should be interesting.
C.patrick said:
I sent them a RMA.
Only problem, device is unlocked.
Factory reset did not fix.
This should be interesting.
Click to expand...
Click to collapse
Shouldn't be a problem if it's only the dock that you're returning. Try telling them it's been working fine with another dock and also check in the meantime if it does just to know what you're dealing with
d14b0ll0s said:
Shouldn't be a problem if it's only the dock that you're returning. Try telling them it's been working fine with another dock and also check in the meantime if it does just to know what you're dealing with
Click to expand...
Click to collapse
Nono. Its the tab that is broken. Tried on 2 separate docks. Both dock work on another tab.
Just realized i can posts attachments
Sorry, now I see what you meant (it's probably time to sleep for me).
RMA and hope for the best (it's better to report these when you notice them, or at least check if it's working, btw). I believe there is no reason for them to reject your RMA, as unlocking had nothing to do with it, but keep us posted.
welp, finally got a answer
f you have any further questions and/or concerns related to this quote, please respond directly back to this email. Dear Mr. Patrick, Your RMA has been received; however there is a delay in processing as ( the boot-loader has been unlocked ), which is not covered under the ASUS manufacturer warranty. For your reference, please review the attached picture(s). For more information in regards to types of damage not covered under ASUS manufacturer warranty, please visit http://service.asus.com, http://support.asus.com, and/or refer to your User Manual. If you would like to continue with repairs for your ASUS product, please return the completed and signed credit card form by one of the following methods: Fax: 510-797-2102 (Attn: Megan) Email: (PDF/JPG formats accepted only) Payment will need to be received no later than ( 11/5/12 ) to prevent your RMA from being returned unrepaired on ( 11/6/12 ). Repair process is approximately 3-5 business days from once payment is approved (excludes: parts on backorder and/or shipping/transit time). Cost of repairs (all amounts are USD) – enter amounts on credit card form: Parts - $170.00 (Motherboard) Labor - $65.00 Shipping – please select one shipping method only on credit card form Sales Tax** – please select one option only on credit card form **Only if you reside in California or Canada will sales tax be charged. If you are outside California or Canada, please select “none”. IMPORTANT: It is required that all amounts and totals be filled in by you directly, based on the quote we have provided. All credit card forms must be received with a physical signature for credit card payment processing. If sending via email, you will need to complete the form, sign, and scan as a PDF/JPG format. Please be advised that we do not accept EchoSign. If the payment form gives you that option, please make sure not to use it. If any of this required information is missing/incorrect, Asus will request that you update and resubmit the form. It is important to provide a completed accurate form to avoid any delay in the repair process. Best regards, Megan ASUS
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Click to collapse
What to do now??

Something loose inside

I already posted the same question on the oneplus forum, and some guy said it's the camera lens' fault and it's normal. But a few more opinion does not hurt
I recently, for error, shaked my OPO and noticed that there is something inside that make a rattling noise when shaked. I saw other threads about it but no clear response of what could it be, or if it is normal. The noise is very very soft but if you shake it near the ear you can clearly hear it.
It's normal. It is to do with the camera. It happens on various smartphones.
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timmaaa said:
It's normal. It is to do with the camera. It happens on various smartphones.
Transmitted via Bacon
Click to expand...
Click to collapse
Thanks! So almost every opo does it?
That's right.
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FRP locked and USB not recognized

Im posting this here in hope to get an answer to my issue.
I sold my 2 year old samsung tab T813 on ebay recently. The buyer said it kept rebooting and the battery life was bad, this had never, ever happened in 2 years of owning it. So they returned it and ebay refunded them.
The issue I have is they FRP locked the tablet to their google account. I boot it up and type the buyers phone number and it sends a code to their mobile phone. The buyer will not give me this code as she thinks I am hacking her...ie.. she is worried and unsure as to what im talking about. Anyway, the comms were fine until ebay refunded her. The moment she got refunded she ignores all my messages.
So where do I stand now in terms of getting this tablet into functioning order again?
None of my computers detect the tablet even in download mode. Well, it charges the tablet but ODIN don't recognise the tablet so I cannot flash firmware.
I have tried numerous computers, different MS operating systems, numerous odin versions, numerous micro USB cables (inc original), numerous hours with no luck.
Any advice greatly appreciated.
jaisunny said:
Im posting this here in hope to get an answer to my issue.
I sold my 2 year old samsung tab T813 on ebay recently. The buyer said it kept rebooting and the battery life was bad, this had never, ever happened in 2 years of owning it. So they returned it and ebay refunded them.
The issue I have is they FRP locked the tablet to their google account. I boot it up and type the buyers phone number and it sends a code to their mobile phone. The buyer will not give me this code as she thinks I am hacking her...ie.. she is worried and unsure as to what im talking about. Anyway, the comms were fine until ebay refunded her. The moment she got refunded she ignores all my messages.
So where do I stand now in terms of getting this tablet into functioning order again?
None of my computers detect the tablet even in download mode. Well, it charges the tablet but ODIN don't recognise the tablet so I cannot flash firmware.
I have tried numerous computers, different MS operating systems, numerous odin versions, numerous micro USB cables (inc original), numerous hours with no luck.
Any advice greatly appreciated.
Click to expand...
Click to collapse
What Android version are you using? If it's Lollipop I may be able to help out.
ChasTechProjects said:
What Android version are you using? If it's Lollipop I may be able to help out.
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Click to collapse
I believe it was on 7.0
FRP is locked when you try modifying and playing with your system without unlocking your bootloader and Hence RIP..........
if the person (who you sold on ebay) did it, report it immediately. if you did it, so uhh.... you are responsible for that.
Solutions:
wipe internal storage and cache from recovery
rest my knowledge ends here
HKX_Inc. said:
FRP is locked when you try modifying and playing with your system without unlocking your bootloader and Hence RIP..........
if the person (who you sold on ebay) did it, report it immediately. if you did it, so uhh.... you are responsible for that.
Solutions:
wipe internal storage and cache from recovery
rest my knowledge ends here
Click to expand...
Click to collapse
The last owner set up their google account during setup of the tablet.
You say wipe internal storage and cache from recovery. Don't that still render the tablet useless? ie.. will need to reload a firmware onto it? well.. another problem.. None of my micro usb cables work with odin to any of my computers. Apparently common problem on the TAB S2.

Fastboot and root possible for blackview oscal c80?

I tried different stuff but nothing worked so far. Not even the fastboot unlock. I did not find a guide either. Is there a way?
Hello! Another interested... I can't find much information about this phone
I just bought this phone recently off Amazon, I bought it because it was cheap and my note 20 ultra had died. It was on sale and seemed a no brainer. After purchase I started looking it up and I found a page that claimed blackview will supply unlock codes per request. At the time I didn't have the phone yet so i didn't look into it very thoroughly. But may be a place to start.
What brought me here now that I have the phone is there isn't much mention of this phone on here I was hoping I might find some information about an option in developer options that looks like its supplying me with android 13 and 14 pre-release images that I can flash? I don't want to just go ahead and flash them as it seemed odd to me they were there at all.
Do you guys have this in yours?

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