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Full charge on warranty if phone is sent back with root is not true?

http://www.droid-life.com/2011/06/1...ging-full-price-of-warranty-phones-if-rooted/
Anyone know the validity of this? It is 9months old.

I've heard of that, even though I haven't been through it personally. I've also heard companies are easing up on phones being sent that are rooted so I don't know, probably just depends on the tech you get I think. Plus, only takes a couple mins to unroot your phone anyways for warranty purposes.

Generally, this is the assumed response for most carriers. Even though sales reps for some carriers are totally cool with you rooting your phone (like mine, for example), they'll still advise you unroot, since there are "no guarantees" that they can help you if you're still rooted.
In some cases you'll also have to reset the Download Mode counter (viewable by restarting your phone in Download Mode and looking at the counter on it). On certain Samsung phones (like my Epic 4G Touch), this involves using a "jig" that bridges pins 4 and 5 of a Type B Micro-USB connector with a 300-301K resistor (you can get a premade dongle for about $5 US on Amazon, or build it yourself with a Micro USB breakout board and an appropriate resistor).
If you're trying to troubleshoot something, one of the steps is to return to stock firmware/kernel/ROM/etc. and see if that fixes the problem; if it does, then a bug in your particular modification was the problem. If it doesn't fix the problem, then at least you're no longer in violation of warranty, so the manufacturer/carrier can fix it instead.

[Q] USB stopped working, can't see files on PC

Has anyone had the problem of USB no longer working? It charges the device, but PC will not recognize the device - no icon or ability to see it as a drive in the PC. I've tried different cables and laptops, but same problem. (And the old cables & laptops work fine with my other USB devices). The phone & USB worked flawlessly the first 4 days I've had it - no problems transferring files from PC to phone & back.
Bone stock Galaxy S6 128 GB on Verizon.
Win 8.1 on Yoga 13 and Win 7 on Latitude 6400.
Thanks for any guidance.

Check to make sure the drivers are on the computer and try a different USB ports

stantaur said:
Has anyone had the problem of USB no longer working? It charges the device, but PC will not recognize the device - no icon or ability to see it as a drive in the PC. I've tried different cables and laptops, but same problem. (And the old cables & laptops work fine with my other USB devices). The phone & USB worked flawlessly the first 4 days I've had it - no problems transferring files from PC to phone & back.
Bone stock Galaxy S6 128 GB on Verizon.
Win 8.1 on Yoga 13 and Win 7 on Latitude 6400.
Thanks for any guidance.
Click to expand...
Click to collapse
Make sure USB debugging is checked. Go to about phone. Go to "build". Tap on it rapidly until it says you now are a developer. Back out of about phone and go into the new option "Developer Options" and check USB debugging. When you hook up your phone you may get a popup that asks if you want to trust this computer. Say yes. On your notification page, it might say you are connected as an installer. Change it to media. Sometimes you need to toggle back and forth from camera and media.

Tulsadiver said:
Make sure USB debugging is checked. Go to about phone. Go to "build". Tap on it rapidly until it says you now are a developer. Back out of about phone and go into the new option "Developer Options" and check USB debugging. When you hook up your phone you may get a popup that asks if you want to trust this computer. Say yes. On your notification page, it might say you are connected as an installer. Change it to media. Sometimes you need to toggle back and forth from camera and media.
Click to expand...
Click to collapse
Thank you. Yes, tried Dev mode and USB debugging, but no luck. Phone double-beeps when I connect the USB to it (and begins to charge), but no pop-ups on either phone or laptop in relation to storage / ability to manage files. No drive shown for the phone (whereas Thurs-Fri the phone showed up as an extra drive when I plugged it in.)
I also did a Factory Reset, just to see if going all the way back to square one would help. No luck there either. Phone still won't recognize laptop, laptop doesn't recognize phone.
That leads me to think something died in the hardware, firmware or something. This Win8.1 laptop works great with all my other devices.
I'm in the 10 day trial/return period (and coming from 2 yrs of flawless-except-****ty-camera HTC One M7 experience) - so if this is the "crap" quality people say is endemic to Samsung (srsly, 3 days and the phone does this? WTH), please let me know so I can get a G4 or Nexus 6 (can't go back to HTC M9 since the M7's camera was a 2 year prison sentence).

stantaur said:
Thank you. Yes, tried Dev mode and USB debugging, but no luck. Phone double-beeps when I connect the USB to it (and begins to charge), but no pop-ups on either phone or laptop in relation to storage / ability to manage files. No drive shown for the phone (whereas Thurs-Fri the phone showed up as an extra drive when I plugged it in.)
I also did a Factory Reset, just to see if going all the way back to square one would help. No luck there either. Phone still won't recognize laptop, laptop doesn't recognize phone.
That leads me to think something died in the hardware, firmware or something. This Win8.1 laptop works great with all my other devices.
I'm in the 10 day trial/return period (and coming from 2 yrs of flawless-except-****ty-camera HTC One M7 experience) - so if this is the "crap" quality people say is endemic to Samsung (srsly, 3 days and the phone does this? WTH), please let me know so I can get a G4 or Nexus 6 (can't go back to HTC M9 since the M7's camera was a 2 year prison sentence).
Click to expand...
Click to collapse
I've read some horror stories but I love mine. I have two and no problems at all. See if you can get a new one with another trial period.

Tulsadiver said:
I've read some horror stories but I love mine. I have two and no problems at all. See if you can get a new one with another trial period.
Click to expand...
Click to collapse
Been on the line with Verizon Tech Support for 2 hours as of this writing. Re-did all the diags, reset, Kies, etc. that I did Sunday from the VZN and Sammy websites. Combined with the re-setting of folders, Peel remote, TouchDown, etc. I'd done on the first phone, I'll have wasted a full day just fixing the phone.
Wish the HTC M9 had a better camera, G4 had better battery life or Nexus 6 had a better audio chip. If they send me a new GS6 and it flops again, does anyone have a recommended fallback phone to get as a placeholder until something better makes it to market (M9+ with fingerprint reader, better CPU, better camera)?

stantaur said:
Been on the line with Verizon Tech Support for 2 hours as of this writing. Re-did all the diags, reset, Kies, etc. that I did Sunday from the VZN and Sammy websites. Combined with the re-setting of folders, Peel remote, TouchDown, etc. I'd done on the first phone, I'll have wasted a full day just fixing the phone.
Wish the HTC M9 had a better camera, G4 had better battery life or Nexus 6 had a better audio chip. If they send me a new GS6 and it flops again, does anyone have a recommended fallback phone to get as a placeholder until something better makes it to market (M9+ with fingerprint reader, better CPU, better camera)?
Click to expand...
Click to collapse
NO HELP FROM VERIZON "TECH SUPPORT" OR "WARRANTY" having spent 3 hours on tech support with Verizon...
Our Samsung GS6 failed Saturday (USB won't connect to any laptops using any cables) and I spent Sunday doing Verizon's online fixes (including safe mode, factory reset, Kies, etc.) and 3 hours with Verizon tech support this morning with no resolution.
Verizon is calling Samsung and "will get back with me later this week" if and when they find or make sense of other field failures that match my phone. (Really? And how would Zappos, Amazon and other customer service benchmarks handle it? Yep, overnight a new one after 5 min call and issue RMA for the defective item to be overnighted for tear-down / fault analysis). And by the way, my wife and I are paying for "next day" replacement and within the 14-day trial period...
So one would think Verizon would overnight ship a new GS6 out to me immediately and have me ship the defective GS6 to Samsung for tear-down analysis.
That's not the case. How Verizon is handling this frankly has us spooked that Verizon does not in fact stand behind either their products or "warranty" services.
I'd hope that our 14-day return-policy time-clock be reset and a new GS6 black 128GB be overnighted to me, or find some way of extending the return window (since the device, and its "warranty" and the customer "service" have all failed within 2 days of receiving the phone).
Think I'm going to be stuck with the LG G4 or maybe even swapping carriers.

Go to a store. If they can't do anything ask for a refund.

stantaur said:
Has anyone had the problem of USB no longer working? It charges the device, but PC will not recognize the device - no icon or ability to see it as a drive in the PC. I've tried different cables and laptops, but same problem. (And the old cables & laptops work fine with my other USB devices). The phone & USB worked flawlessly the first 4 days I've had it - no problems transferring files from PC to phone & back.
Bone stock Galaxy S6 128 GB on Verizon.
Win 8.1 on Yoga 13 and Win 7 on Latitude 6400.
Thanks for any guidance.
Click to expand...
Click to collapse
It's not a work/corporate PC, is it? I had a similar issue, and turns out that USB storage devices were disabled by Windows policy.
Have you tried to use ADB with the phone? If you install ADB drivers, you could verify that you can at least connect...

VZN and Samsung tech support / customer service FTL
jimbobtexas said:
It's not a work/corporate PC, is it? I had a similar issue, and turns out that USB storage devices were disabled by Windows policy.
Have you tried to use ADB with the phone? If you install ADB drivers, you could verify that you can at least connect...
Click to expand...
Click to collapse
One of my laptops is personal Win 8.1, the other is corporate Win 7. Neither laptop recognized the Samsung GS6 after day 2, but worked flawlessly up until that time.
Still nothing back from Tech Support / Samsung "researching" the problem. Total WTF with those yaboes.
Monday I engaged the team who originally sold us the GS6 at our local store, and they're saying my new phone (replacement) will be in the store by Sat 6/27. 5+ days without a phone, but if this replacement doesn't suffer any issues, great.

Have you solved this issue? My wife's meet the same issue. And we did a lot ..... But it still no work.

This happened to me today. Computer would not recognize device. I toggled USB to camera mode then back to media device in phone settings and my pc recognized it again.

Help an idiot, please

I was not thinking and I sold my phone on Ebay, whats worse is that it was bought by someone out of the country. I didn't think much about the consequences until the nagging question of why someone would buy a phone that will only work on a carrier here in the states, US Cellular. Now I am very concerned. The buyer has already paid for the phone and for shipping. My number one option could be to just cancel the sale and refund the buyers money and eat the shipping. I have began researching how to securely wipe an Android phone and the best answer I have found is to encrypt the phone before I do a factory reset. The problem is that I have already factory reset the phone. In fact, the phone was rooted and rommed and I Oddined the stock recovery back onto the phone. Here are details about the phone. It is a SM-N900R4 US Cellular Samsung Galaxy Note 3. Since I bought the phone new from the carrier I have installed and wiped numerous Roms. I'm not looking for anyone to stick there neck out there and give me guarantees, I just want to know if there is anything I can do to be reasonably sure that the phone is secure. What about apps like IShredder, are they worth the effort. Any advice would be greatly appreciated. thanks

Update, its 5:00am, I encrypted the phone, installed ishredder, ran the app a couple of times. I rerooted the phone using cf autoroot, downloaded a simple data recovery app, and am finding old data Any advice would be appreciated, thanks.

danp12 said:
I was not thinking and I sold my phone on Ebay, whats worse is that it was bought by someone out of the country. I didn't think much about the consequences until the nagging question of why someone would buy a phone that will only work on a carrier here in the states, US Cellular. Now I am very concerned. The buyer has already paid for the phone and for shipping. My number one option could be to just cancel the sale and refund the buyers money and eat the shipping. I have began researching how to securely wipe an Android phone and the best answer I have found is to encrypt the phone before I do a factory reset. The problem is that I have already factory reset the phone. In fact, the phone was rooted and rommed and I Oddined the stock recovery back onto the phone. Here are details about the phone. It is a SM-N900R4 US Cellular Samsung Galaxy Note 3. Since I bought the phone new from the carrier I have installed and wiped numerous Roms. I'm not looking for anyone to stick there neck out there and give me guarantees, I just want to know if there is anything I can do to be reasonably sure that the phone is secure. What about apps like IShredder, are they worth the effort. Any advice would be greatly appreciated. thanks
Click to expand...
Click to collapse
I think a factory reset is quite enough, you can wipe the internal storage as well. Just use Odin to flash a stock firmware and recovery and you should be good to go

If you are extra paranoid
Fill the memory with data.
Data and cache partitions are the most important.
Fill it with anything, delete it and fill it again. Seven times.
That will make it as hard as possible to recover any info.
But unless your a giant ass that has annoyed thousands around the world, put all your personal info on your phone. Advertise that fact.
Then be silly enough to advertise to all your enemy's that your selling your phone on eBay...
The standard wipe will likely be enough.

So I made the decision to refund the money and cancel the sale. I am shocked at how easy it is to find pictures, contacts, documents etc. after I encrypted the phone, deleted the data, used iShredder and wrote the drive at least 20 times at 3 cycles per time. I run a simple app called Disk Digger and I can still find data on the phone. Unreal. I think the iShredder app is simply not writing data in all of the areas of the phones memory. In fact, the more times I run iShredder and the more times I run disk digger, the more data I find This phone is connected to so much info like Paypal, Amazon, email, Bank Accounts etc. What a shame, my recommendation for anyone is the first thing you do when you pull your android phone out of the box is to Encrypt the drive, that way down the road when you delete the keys your data is safe. I have unloaded phones in the past but I never really thought much about it until I just really felt like the person buying it was buying it for nefarious purposes.

danp12 said:
So I made the decision to refund the money and cancel the sale. I am shocked at how easy it is to find pictures, contacts, documents etc. after I encrypted the phone, deleted the data, used iShredder and wrote the drive at least 20 times at 3 cycles per time. I run a simple app called Disk Digger and I can still find data on the phone. Unreal. I think the iShredder app is simply not writing data in all of the areas of the phones memory. In fact, the more times I run iShredder and the more times I run disk digger, the more data I find This phone is connected to so much info like Paypal, Amazon, email, Bank Accounts etc. What a shame, my recommendation for anyone is the first thing you do when you pull your android phone out of the box is to Encrypt the drive, that way down the road when you delete the keys your data is safe. I have unloaded phones in the past but I never really thought much about it until I just really felt like the person buying it was buying it for nefarious purposes.
Click to expand...
Click to collapse
Nothing from apps is stored on the internal sd card.
It's all stored on the data and cache partitions in the internal memory.
Partitions you can't touch without root.
There will always be data of some type left in the memory.
That's just how the memory works.
I have yet to find anything that will wipe the entire device properly automatically..
It has to be done manually.

i9300 repair or retrieving internal storage if phone is not detected from computer?

HI
My wife's phone (i9300 galaxy S3) has gone wrong and it went off without battery.
I found a new battery, but it lasted only one day. I thus decided to take it for repair,
as I think that this is the charge connector that is broken, but actually, the tech told me that it was probably the motherboard,
as when it used a tool to plug it to the direct charge ports on the side, the phone only bootlooped.
Thing is:
My wife's phone wasn't using cloud or external SD,
it was not rooted.
I tried some android toolkits to connect it, but odin or adb don't detect it, so I have no chance to try and put some new kernel on it.
It has no recovery mode, and when in download mode (1st screen), it actually doesn't last long before it reboots anyway.
Choosing some option will also make it reboot.
So I think it is failed beyond software repair.
But if you have suggestion for this (the tech was at a small street stall and I don't expect him to be high level, no offense, but he seemed to only perform two repairs, screen and charge flex boards, so not much more able than me if he can't go beyond this), feel free?
So my second question is :
Does anyone know how to retrieve the internal storage of the phone without breaking it, and reinstall it in a working way on a new motherboard?
Or alternatively, on an emmc reader such as those used for raspberry cards and so on? (I don't want to put some link, I don't want my message to be filtered)
The photos on this chip are priceless for us, and I would even pay professional to retrieve these (I would prefer not having to, because money doesn't exactly come cheap to me, but I guess I won't be able to make it alone.
So if you know some repair service in Europe that would be able to perform such task, I would be grateful for your sharing of such knowledge.
I saw an alternative in malaysia, but it feels a little too far for being able to do something in case of problem.
Thanks for your attention and time.

Question Samsung Galaxy S21 Plus_Please help with my phone issues

Since the day after I traded in my Galaxy A50 to upgrade to my brand new out of the box Galaxy S21 Plus, I've been dealing with multiple issues beginning with inability to connect to Wi-Fi public Hotspot which I use for everything in my place for past nine years and no check issues even if I have several devices connected. the s21+ wouldn't even see the xfinitywifi broadcast like my other devices do, then it would see it and attempt connection only to get authentication errors. everyone I've ever talked to about wifi issues are robots that all say reboot your modem. I DON'T HAVE A MODEM because I use public Hotspot. sorry for yelling, my blood pressure rises thinking about this. anyway tech says factory data reset (I knew better), but I did it anyway, then it gets worse, lost contacts, important apps from my employer, important vm's, because my ringer refused to operate even, volume was erratically adjusting itself hi low hi low anytime I attempt blue tooth connection, then my messaging app would race my pandora app upon blue tooth connecting as well I would win that by fighting both apps but still my messaging app would stay on simultaneously with pandora. my s21+ I got brand new unopened $1k on payment plan. Verizon said too late for warranty is only good for 14 days after purchase. keep telling these people my issues began on day one and on day three I finally had time to call support the first time. the store I bought it from (go wireless), tried very hard to help fix it but they only knew what settings to check but they were all correctly set. magically they were able to get my ringer to work and called me a couple times while I was there to test. after I get home, my ringer magically would not work once again. since Verizon was trying to rip me off by telling me they can only replace the s21+ under their 14 day warranty with a certified pre-owned s21+ but at that time, it was beyond the 14 day warranty period. I so I got high blood pressure and said NOPE I will be receiving a brand new phone because that's what I am paying for, I did not purchase a pre-owned anything, so let me talk to whoever is in charge of making that happen. team leader put me on hold until his management went home for the day, he checked couple times to see if I was still holding (better believe I was), last time he asked I told him I'm calling Samsung direct then he tried arguing with me as I hung up. Samsung warranty is good for up to one year as is typical for anything aside from landscaping. well they want me to send my phone away with me paying postage and having no other phone, but they will fix it when it arrives in Texas?? why can I not just get a replacement from the store I purchased it from?? Samsung answer because it's most likely a software issue, if it is then it has to go to Google because they are the one's who developed the software. WTF can I do?? anybody have any clue how to fix this?? I'm thinking a 20lb. sledge, torch maybe, brick and the river?? but then I'm out $1k for a phone that never worked right out of the box.

It does sound like software but doing a reset didn't fix it which is odd?
My suggestion would be to download the correct firmware from sammobile and flash it to your phone with Odin.
At the very least you will be ruling out software if there is still issues.

DrDee said:
It does sound like software but doing a reset didn't fix it which is odd?
My suggestion would be to download the correct firmware from sammobile and flash it to your phone with Odin.
At the very least you will be ruling out software if there is still issues.
Click to expand...
Click to collapse
I agree. Try reinstall the OS back onto your device from scratch and see if that works. Or if it is still within the 14 day warranty, take it back to the store for a replacement unit.

Camelpuppet said:
that all say reboot your modem. I DON'T HAVE A MODEM
Click to expand...
Click to collapse
you do have a modem in your phone. and its likely the culprit. do yourself the favor and get samfirm or frija, theyre firmware downloaders, and enter the info the tool needs to D/L your firmware and flash it on the phone with Odin just as stated above. There are 5 files that come inside the zip of firmware you end up with once frija has finished. the 2 files to pay the most attention to are CSC and HOME_CSC. CSC will factory reset it, and HOME_CSC will not, otherwise theyre the same thing

iceepyon said:
I agree. Try reinstall the OS back onto your device from scratch and see if that works. Or if it is still within the 14 day warranty, take it back to the store for a replacement unit.
Click to expand...
Click to collapse
Thank you for your replies, I was able to take it back to the store for a complete exchange after a lot of trouble.