[Q] New phone, two months old, suddenly IMEI lost? - Nexus 5 Q&A, Help & Troubleshooting

So I bought a new Nexus 5 online (for a friend) a couple of months back. Everything was great for about two months. Then one day, she takes the phone out of her purse and it's turned off. She boots it up, and it seems like it had been through a hard reset. She configures everything again and works with it for a while. But something is wrong, the phone shows only something of a 300mb HD drive and other weird things. Each reboot all settings are wiped again. A 'real' hard reset doesn't help either.
I send it to the webshop I purchased it from, they send it to LG I assume. After a couple of weeks I finally get the news that the IMEI is wiped or something and that it no longer has warranty and that they won't do a thing. I or she never did anything like root the phone or something like that (I do root my phones but I always wait after the two year warranty period just to be sure) but now they assume I tampered with it and they will not do anything about it. I'm very disappointed to say the least..
They sent it back to me and I was going to try to really flash stock this time, but I guess that won't work.
Does anyone have any idea on how to fix it myself or what I can do?

Usually this means the NAND memory is fried.
@bitdomo, is this the state N5 you wanted access to?

I am sorry to tell but you cant do much. Restoring imei is not possible for everybody yet just for those who have an octoplus box. Also I have to tell that your friend's nexus may have hardware failure if this factory reset, imei corruption happend out of the blue.
@rootSU I want to access to a nexus 5 which got bricked by overwriting one of the bootloader partition.

bitdomo said:
I am sorry to tell but you cant do much. Restoring imei is possible yet for everybody just if you have an octoplus box. Also I have to tell that your friend's nexus may have hardware failure if this factory reset, imei corruption happend out of the blue.
@rootSU I want to access to a nexus 5 which got bricked by overwriting one of the bootloader partition.
Click to expand...
Click to collapse
Ah OK. Understood.

Related

Nexus S 4G Bootloop; Won't mount SD; Won't mount USB

As the title says. My Nexus S 4G won't mount the SD or USB. It won't allow flashing or wiping any of the data. It won't even let me clear cache. I'm seeing that it might be a lose flash memory module but I'd like to make sure first. If anyone knows how to fix the phone or can tell me how I can flash back to stock w/ boot loaders locked as I will need to do a manufacturer warranty replacement.
bye bye to your NS4G.. you can send it to samsung for a repair orrrr get this beauty: www.google.com/nexus
I think your Nexus S 4G is trying to tell you that it needs to be retired and you should buy a Galaxy Nexus.
https://play.google.com/store/devic...wyLDcwMCwiZGV2aWNlLWdhbGF4eV9uZXh1c19oc3BhIl0.
Hehe, I like you two. I'm actually going to get the GXN [Sprint] when I go back to maryland. Right now I'm in Georgia so I'm getting a GSII Skyrocket [T-mobile] in the meantime.
I will miss it though. That little bugger that I put through so much. Bugger on.
sounds like your internal sd card card died. if so, it should be a cheap repair(if youre out of the warranty time period). but yea, Nexus Prime(gnex) all the way
I really dont see how having your hardware fail on high end device that is only one year old encourages you to somehow buy another phone from the same vendor.
Frankly I see it the oppisite way. I can understand buttons giving out but the nand? Screw that. That is just not acceptable.
Because the problem was most likely my fault anyway. I flash the hell out of my phones. It probably suffered from being erased to many times. After all, these phones were made to only be fully flashed once or twice. I also manhandle my devices. I don't treat them like babies.
Not to mention I trust Samsung. [Blackjack, Omnia i900, Omnia 2, Samsung Galaxy S, Nexus S 4G]. I don't mean that I won't use another phone manufacturer. I have used plenty of non-samsung phones, and as I have my plan on standby, who knows what phone I will get when I go back to sprint. It probably won't be for a good six or seven months till I go back to maryland and reactive my account.
Just out of interest, what version of CWM are do you have flashed?
It is not your fault. Unless you put the phone in water or something it ain't your fault
Nand should not be failing. Its faulty/****ty hardware.
Samsung also needs to take a page out of HTC's book with its nexus device. Locked or unlocked you fix hardware problems. Even more so on a device that has a relockable bootloader.
adaimespechip said:
Just out of interest, what version of CWM are do you have flashed?
Click to expand...
Click to collapse
5.0.2.0
albundy2010 said:
It is not your fault. Unless you put the phone in water or something it ain't your fault
Nand should not be failing. Its faulty/****ty hardware.
Samsung also needs to take a page out of HTC's book with its nexus device. Locked or unlocked you fix hardware problems. Even more so on a device that has a relockable bootloader.
Click to expand...
Click to collapse
I'd never knowingly put my device in water. I will agree that they should follow HTC's lead and offer repair for locked and unlocked devices. Even more so on a development device.
Have you tried to put it in DL mode and restore it with odin?
Sadly that wont work. This issue comes up quite often on the forums. It happens to stock users/rooted stock users/crack flashers basically all types of users. Its hardware failer with the nand and there aint a thing you can do about except replace it.
villainhalf said:
Because the problem was most likely my fault anyway. I flash the hell out of my phones. It probably suffered from being erased to many times. After all, these phones were made to only be fully flashed once or twice. I also manhandle my devices. I don't treat them like babies.
Not to mention I trust Samsung. [Blackjack, Omnia i900, Omnia 2, Samsung Galaxy S, Nexus S 4G]. I don't mean that I won't use another phone manufacturer. I have used plenty of non-samsung phones, and as I have my plan on standby, who knows what phone I will get when I go back to sprint. It probably won't be for a good six or seven months till I go back to maryland and reactive my account.
Click to expand...
Click to collapse
its a common problem for the nexus s, its in no way your fault. i doubt that there is anyone out there with a nexus s that has flashed their phone as much as i have, and mine is still going strong(just a broken power button)
Bad!
Have you tried reflashing recovery and boot?
OP casts Necro
I couldn't find the Odin files to do it. I'm on tmobile now with a One S but I'd love to get my Nexus S running to play with Jelly Bean.
Same problem here
I think the internal flash microSD card must be corrupt. My stock, unrooted NS4G is stuck at the Google logo upon reboot. Stock recovery won't load, and only shows a green android with red triangle. Target mode USB mode won't activate, so I can't use Odin to flash it. Attempts to unlock the bootloader while tethered fail because it won't let me select YES to confirm the unlock.
Does anyone know how to fix this and how much it might cost (out of warranty)?
Thanks in advance!

[Q] Nexus 5 MEID/Nandroid backup problems.

Hello, I was switching from my old Nexus5 to another N5 of the same color and storage capacity, I flashed an entire Nandroid backup to the phone and now its not displaying any Meid or imei, and my service which was activated before the backup is gone. I thought it was a problem with the backup, so I flashed stock using the tool on the android developers website And it still disappeared, but was at least able to recognize sprint service and my phone number, but I couldn't even get a signal.
What did I do wrong? Is there any solution? Because I have work in a few hours and I wanted to Get my phone working before then, thanks.
"Entire nandroid backup" - did you backup/restore the EFS partition too? If so, ouch..
The Nexus 5 has no built in EFS backup partitions. EFS contains things like your MEID or IMEI... your data profiles.. radio settings. The EFS cannot be replaced... it is unique to your phone only...
Never flash another phones EFS to your phone.
aramil said:
The Nexus 5 has no built in EFS backup partitions. EFS contains things like your MEID or IMEI... your data profiles.. radio settings. The EFS cannot be replaced... it is unique to your phone only...
Never flash another phones EFS to your phone.
Click to expand...
Click to collapse
So Am i completely SOL? and yes, i did restore everything using the Nexus5 Toolkit.
I've already contacted sprint, they cant do anything, and i contacted google via email and told them but haven't yet received a reply.
What should i do? Start Another RMA? Send them the replacement they sent me back? If they put the MEID and IMEI on it i'm sure someone between google and LG could fix it, they're the ones who put it on it.
TekMartian said:
So Am i completely SOL? and yes, i did restore everything using the Nexus5 Toolkit.
I've already contacted sprint, they cant do anything, and i contacted google via email and told them but haven't yet received a reply.
What should i do? Start Another RMA? Send them the replacement they sent me back? If they put the MEID and IMEI on it i'm sure someone between google and LG could fix it, they're the ones who put it on it.
Click to expand...
Click to collapse
You're sol. As you now know you can't restore an efs partition from another phone
TekMartian said:
So Am i completely SOL? and yes, i did restore everything using the Nexus5 Toolkit.
I've already contacted sprint, they cant do anything, and i contacted google via email and told them but haven't yet received a reply.
What should i do? Start Another RMA? Send them the replacement they sent me back? If they put the MEID and IMEI on it i'm sure someone between google and LG could fix it, they're the ones who put it on it.
Click to expand...
Click to collapse
Do an RMA, that's your best bet. They'll probably give it a new EFS or give you a new device entirely.
jabza said:
Do an RMA, that's your best bet. They'll probably give it a new EFS or give you a new device entirely.
Click to expand...
Click to collapse
i restored to stock, locked the bootloader, and removed the tampering files so there's no evidence of rooting, i'm just going to tell them it bottomed out when sprint was updating it, and try not to sound like i'm too technical so they just let me send the replacement back instead of my old phone, because everything except the speakers are working on my old phone, and i'll take that over no phone at all. i know it's not the most honest move, but this is the fifth nexus device i've bought, so i think my loyalty and my problem with my OG Nexus makes it at least a little better, not to mention that they could probably fix something like this in 5 minutes with $5 of labor, i'm not about to pay $400 for another device that bottomed out on me.
I'll make sure to let you guys know how everything goes, in case any of you have the same problem.
PS: google's customer service is pretty awesome now, literally as good if not better than apple's from personal experience.

[Q] IMEI is 0, no EFS backup

Recently, I RMA'd my Nexus. When I got the new one, I made a Nandroid backup of my old phone with TWRP, including my EFS. To make a folder for backups on the new Nexus (after rooting etc), I backed up my EFS folder. But, stupid me deleted the folder and then copied the backup of my old phone to the new folder. When I restored the backup, I didn't uncheck the EFS option and after the restore I wasn't getting anymore service. Immediatly I realized I had flashed the EFS from my old Nexus 5. My IMEI is 0, and the IMEI SV is 05 as of now. I tried a factory reset to no avail.
I have attemped to recover the deleted EFS files from my SD card (I used an SD card reader over OTG to backup), but it says they were only recovered partially. Is it worth it to attempt to restore these files, or will that mess up my device more?
Lastly, I still have the IMEI sticker on the back of my replacement. Is there anyway I could "rebuild" the EFS, or insert the IMEI into it to get it to work again?
Any kind of help would be appreciated. I have to send in my old phone in 2 days, so I don't have a lot of time to fix this. Not sure what I'm going to tell support when I say my replacement isn't working.
Thanks.
afff53 said:
Recently, I RMA'd my Nexus. When I got the new one, I made a Nandroid backup of my old phone with TWRP, including my EFS. To make a folder for backups on the new Nexus (after rooting etc), I backed up my EFS folder. But, stupid me deleted the folder and then copied the backup of my old phone to the new folder. When I restored the backup, I didn't uncheck the EFS option and after the restore I wasn't getting anymore service. Immediatly I realized I had flashed the EFS from my old Nexus 5. My IMEI is 0, and the IMEI SV is 05 as of now. I tried a factory reset to no avail.
I have attemped to recover the deleted EFS files from my SD card (I used an SD card reader over OTG to backup), but it says they were only recovered partially. Is it worth it to attempt to restore these files, or will that mess up my device more?
Lastly, I still have the IMEI sticker on the back of my replacement. Is there anyway I could "rebuild" the EFS, or insert the IMEI into it to get it to work again?
Any kind of help would be appreciated. I have to send in my old phone in 2 days, so I don't have a lot of time to fix this. Not sure what I'm going to tell support when I say my replacement isn't working.
Thanks.
Click to expand...
Click to collapse
So far you are in trouble, sadly.
read this thread with your same issue http://forum.xda-developers.com/google-nexus-5/help/messed-n5-imei-0-t2750697
Yep the phone is screwed without a service centre fixing it.
As I thought. I will try to restore my EFS with the files I got but I doubt it will work.
Looks like I'll have to relock my bootloader and send it back, hoping they won't notice. Is there any specific things you would recommend doing before sending it back in.
afff53 said:
Is there any specific things you would recommend doing before sending it back in.
Click to expand...
Click to collapse
The honest thing to do would be to send it to LG for warranty repair., They can repair it, rather than sending it to google as an RMA. They can never resell it as new so they lose money on what is essentially your mistake.
rootSU said:
The honest thing to do would be to send it to LG for warranty repair., They can repair it, rather than sending it to google as an RMA. They can never resell it as new so they lose money on what is essentially your mistake.
Click to expand...
Click to collapse
I understand it isn't morally correct, but I won't have any phone for however long it takes for them to repair if I send it back. May be selfish, but they make plenty of money anyways. I RMA'd from TMobile, and they said they repair RMA'd phones and then send them to people who request RMAs. You don't think they would be able to do anything to fix it? Also, I thought LG warranty doesn't cover "tampering"?
afff53 said:
I understand it isn't morally correct, but I won't have any phone for however long it takes for them to repair if I send it back. May be selfish, but they make plenty of money anyways. I RMA'd from TMobile, and they said they repair RMA'd phones and then send them to people who request RMAs. You don't think they would be able to do anything to fix it? Also, I thought LG warranty doesn't cover "tampering"?
Click to expand...
Click to collapse
Yes it can be fixed quite easily, which is why an RMA is a waste of a perfectly good phone. It just cant be fixed by you as it requires equipment.
afff53 said:
I understand it isn't morally correct, but I won't have any phone for however long it takes for them to repair if I send it back. May be selfish, but they make plenty of money anyways. I RMA'd from TMobile, and they said they repair RMA'd phones and then send them to people who request RMAs. You don't think they would be able to do anything to fix it? Also, I thought LG warranty doesn't cover "tampering"?
Click to expand...
Click to collapse
What you're talking about is essentially fraud and no they don't make "plenty of money" but even if they did that is beside the point. Every case of fraud costs them money which they in turn pass on to consumers. Why should I or anyone else have to pay for your negligence?
You made the mistake not Google or LG. Be a man and own up to your mistake instead of trying to "pass the buck". I'm sure you understood rooting and modding phones voids warranties. I'm sure you weren't planning on making a mistake. You did though. You and only you. Pay LG to fix it for you.
theesotericone said:
You made the mistake not Google or LG. Be a man and own up to your mistake instead of trying to "pass the buck". I'm sure you understood rooting and modding phones voids warranties. I'm sure you weren't planning on making a mistake. You did though. You and only you. Pay LG to fix it for you.
Click to expand...
Click to collapse
Suppose you're right. How am I supposed to get LG to fix it?
afff53 said:
Suppose you're right. How am I supposed to get LG to fix it?
Click to expand...
Click to collapse
Call Google and explain exactly what you did. They will refer you to LG for warranty. After that put it in a box and wait to get it back. I doubt the charge will be that much. At the end of the whole thing you'll feel like a better person. And next time back up your EFS first.
There's also the possibility that "your local friendly mobile repair store" can fix it.
Sent from my Nexus 5 using Tapatalk
You need box to generate new EFS with your imei. Some repair shops have it.
My neighbor has lots of jewellery, I have none. So what's so wrong with me taking some of theirs???
Alright, thanks for the help
afff53 said:
Alright, thanks for the help
Click to expand...
Click to collapse
Can you help me?
http://forum.xda-developers.com/google-nexus-5/general/pls-help-pls-imei0-network-t3028916
mnhs1010 said:
Can you help me?
http://forum.xda-developers.com/google-nexus-5/general/pls-help-pls-imei0-network-t3028916
Click to expand...
Click to collapse
Like what was already said, there is no way to fix it yourself. You need to get it repaired either at a repair shop or google.
This thread should be closed, not really gonna help anyone.
There IS a solution!
See my answer at http://android.stackexchange.com/questions/85807/nexus-5-imei-0-how-to-restore-imei (at the bottom of the page).
It really works, I just done it, and my phone gets original IMEI and can 3G/LTE.
thx but .rar file gone - can you repost it for me?
I'm suffering from IMEI=0 after phone went into weird boot loop. I'm hoping your solution will work, but the file on the russian forum is 404... Can you repost it?
Thanks!
payz said:
I'm suffering from IMEI=0 after phone went into weird boot loop. I'm hoping your solution will work, but the file on the russian forum is 404... Can you repost it?
Thanks!
Hello! Just register there and you will can download files.
Click to expand...
Click to collapse

[Q] Odd Phone Behavior after flashing H810PR10 (Lost 30GB of memory?)

It would appear that, in my habit of ruining everything, I failed the low effort boot and bricked my new LG G4. Thankfully, I remembered that in this instance you can flash the stock firmware to return to default. Unfortunately, the US firmware wasn't available, but apparently the Puerto Rico one was. I flashed that and got my phone back working just fine, kind of.
First, it doesn't lock normally. Usually, I set it to the 10 minute lock delay, where I just have to swipe unless 10 minutes have passed, then it requires the password. Instead of going to a lock screen, it skips that and just goes right into the phone. It's probably a settings thing, but it's weird.
The worst thing is that I have apparently lost 30GB of storage to "miscellaneous". When I plug it into my computer, it says that I only have 1GB of storage on the whole phone. What is going on here?
Same thing happened to me. Your not gonna be able to flash anything else because of the space on the phone, and can't get the System Image onto a MicroSD card to try and fix it either. I tried both then I just called up AT&T and told them about a problem which I did encounter with the flash making noise when turned on. They replaced the phone
Not sure if there is an actual work around to get the space back but what happened was you flashed it to the wrong partition.
I have the same issue. No one has figured it out yet
TheProblemCauser said:
Same thing happened to me. Your not gonna be able to flash anything else because of the space on the phone, and can't get the System Image onto a MicroSD card to try and fix it either. I tried both then I just called up AT&T and told them about a problem which I did encounter with the flash making noise when turned on. They replaced the phone
Not sure if there is an actual work around to get the space back but what happened was you flashed it to the wrong partition.
Click to expand...
Click to collapse
The problem is that I'm not encountering any issues like that so far. I doubt that they'd replace an issue caused by failed root.
Sorry for the double post, but is there any way that I can create a situation where I could get my phone replaced? I just got it, so it still is under warranty.
Flash the ATT system image back on to it and brick it is about your only option.
Sent from my LG-H810 using Tapatalk
Nynten said:
Sorry for the double post, but is there any way that I can create a situation where I could get my phone replaced? I just got it, so it still is under warranty.
Click to expand...
Click to collapse
Best case scenario would be to call them up and tell them your phone got bricked due to an update. Then let them know that you needed the said phone in a working condition until you can get a replacement.
Or tell them a bull**** problem, normally they send you the replacement then you ship yours out to them. Done this twice already I'm on my 3rd G4
TheProblemCauser said:
Best case scenario would be to call them up and tell them your phone got bricked due to an update. Then let them know that you needed the said phone in a working condition until you can get a replacement.
Or tell them a bull**** problem, normally they send you the replacement then you ship yours out to them. Done this twice already I'm on my 3rd G4
Click to expand...
Click to collapse
Can I just take it to the shop bricked "from an update" and get a new one there or do I have to mail it in?
How do I flash the stock att .Img with a full system data. Sorry of this is a noob question
Nynten said:
Can I just take it to the shop bricked "from an update" and get a new one there or do I have to mail it in?
Click to expand...
Click to collapse
You probably can. Its still under warranty so you should still get it replaced
TheProblemCauser said:
You probably can. Its still under warranty so you should still get it replaced
Click to expand...
Click to collapse
You can take it to a shop, but they will still call customer service and you will have to mail it in still. I paid extra to have a next day replacement.
Was told they don't switch phones in store anymore. Had a few local friends confirm their warranty replacements were done the same way from in store. I'm not sure if that is a national policy, regional, or local. I can say I did like it better when they could switch out in store.
Anybody come up with another solution besides sending the phone back??? I won my phone off a att contest. So I doubt if att will do anything about it. Plus I can't install the stock Img and re soft brick the phone because I don't have anymore space

Android OS corrupting itself?

Wondering if this is isolated to my phone or if its systemic. I have never modified my phone, its stock from Google directly. Twice now, the phone starts running slow/acting strange, then will reboot and say that the system is corrupted and will not load. I tried to sideload the latest OTA to recover, but doesnt take. I literally have to do a full hard reset to get the phone back. The phone has done this to me twice now randomly. I have never had a phone, especially not modified at all, just randomly corrupt itself let alone do it twice. Has this happened to anyone else?
Wondering if I should have Google send me another phone.
iceman4357 said:
Wondering if this is isolated to my phone or if its systemic. I have never modified my phone, its stock from Google directly. Twice now, the phone starts running slow/acting strange, then will reboot and say that the system is corrupted and will not load. I tried to sideload the latest OTA to recover, but doesnt take. I literally have to do a full hard reset to get the phone back. The phone has done this to me twice now randomly. I have never had a phone, especially not modified at all, just randomly corrupt itself let alone do it twice. Has this happened to anyone else?
Wondering if I should have Google send me another phone.
Click to expand...
Click to collapse
For me this sounds like a hardware failure and I'd try to get the phone replaced.
Probably the NEW in house TITAN chip.
There must be something on your device. Factory reset it. Should be yohr best bet.
dirtyreturn said:
Probably the NEW in house TITAN chip.
There must be something on your device. Factory reset it. Should be yohr best bet.
Click to expand...
Click to collapse
I agree and think it could be hardware. I have Factory reset the phone twice already.
The firmware flash may have become corrupted therefore factory resets are useless.
Flash data has a limited lifespan usually this doesn't become an issue but it can.
Reflash and see if it holds. Otherwise it's likely a memory chipset or mobo failure.
This happened to me. Was running one of the developer previews and chalked it off to that. lost everything I didn't back up the night before (out of habit from messing with my phones I do daily backups of the important folders and phone data). The only thing that worked for me was re-flashing factory image and start fresh. Hasn't happened again for me.,
I had a similar experience about a month or two ago. Same situation, stock firmware on an unlocked device direct from Google. I had thankfully backed up about a week prior.
EvilRubberDuck said:
I had a similar experience about a month or two ago. Same situation, stock firmware on an unlocked device direct from Google. I had thankfully backed up about a week prior.
Click to expand...
Click to collapse
For the system to go corrupt by itself is rare unless there's a hardware fault.
More than likely it was 3rd party software that caused it. Launchers, power management apps are prime suspects.
Androids are typically a very stable platform.

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