Hello, I was switching from my old Nexus5 to another N5 of the same color and storage capacity, I flashed an entire Nandroid backup to the phone and now its not displaying any Meid or imei, and my service which was activated before the backup is gone. I thought it was a problem with the backup, so I flashed stock using the tool on the android developers website And it still disappeared, but was at least able to recognize sprint service and my phone number, but I couldn't even get a signal.
What did I do wrong? Is there any solution? Because I have work in a few hours and I wanted to Get my phone working before then, thanks.
"Entire nandroid backup" - did you backup/restore the EFS partition too? If so, ouch..
The Nexus 5 has no built in EFS backup partitions. EFS contains things like your MEID or IMEI... your data profiles.. radio settings. The EFS cannot be replaced... it is unique to your phone only...
Never flash another phones EFS to your phone.
aramil said:
The Nexus 5 has no built in EFS backup partitions. EFS contains things like your MEID or IMEI... your data profiles.. radio settings. The EFS cannot be replaced... it is unique to your phone only...
Never flash another phones EFS to your phone.
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So Am i completely SOL? and yes, i did restore everything using the Nexus5 Toolkit.
I've already contacted sprint, they cant do anything, and i contacted google via email and told them but haven't yet received a reply.
What should i do? Start Another RMA? Send them the replacement they sent me back? If they put the MEID and IMEI on it i'm sure someone between google and LG could fix it, they're the ones who put it on it.
TekMartian said:
So Am i completely SOL? and yes, i did restore everything using the Nexus5 Toolkit.
I've already contacted sprint, they cant do anything, and i contacted google via email and told them but haven't yet received a reply.
What should i do? Start Another RMA? Send them the replacement they sent me back? If they put the MEID and IMEI on it i'm sure someone between google and LG could fix it, they're the ones who put it on it.
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Click to collapse
You're sol. As you now know you can't restore an efs partition from another phone
TekMartian said:
So Am i completely SOL? and yes, i did restore everything using the Nexus5 Toolkit.
I've already contacted sprint, they cant do anything, and i contacted google via email and told them but haven't yet received a reply.
What should i do? Start Another RMA? Send them the replacement they sent me back? If they put the MEID and IMEI on it i'm sure someone between google and LG could fix it, they're the ones who put it on it.
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Click to collapse
Do an RMA, that's your best bet. They'll probably give it a new EFS or give you a new device entirely.
jabza said:
Do an RMA, that's your best bet. They'll probably give it a new EFS or give you a new device entirely.
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i restored to stock, locked the bootloader, and removed the tampering files so there's no evidence of rooting, i'm just going to tell them it bottomed out when sprint was updating it, and try not to sound like i'm too technical so they just let me send the replacement back instead of my old phone, because everything except the speakers are working on my old phone, and i'll take that over no phone at all. i know it's not the most honest move, but this is the fifth nexus device i've bought, so i think my loyalty and my problem with my OG Nexus makes it at least a little better, not to mention that they could probably fix something like this in 5 minutes with $5 of labor, i'm not about to pay $400 for another device that bottomed out on me.
I'll make sure to let you guys know how everything goes, in case any of you have the same problem.
PS: google's customer service is pretty awesome now, literally as good if not better than apple's from personal experience.
Related
i just bought a nexus s and when i turned it on i wasn't prompted to the android screen that tells me to touch the screen to sign into my gmail account so i got a little paranoid. the screen protector is still on the front and back, the battery was sealed and the charger was wrapped like it was new so i'm not sure if it was used and sold as new. anyone know what bestbuy does if they get a returned cell phone?
i did a factory reset and then upgraded from 2.3.1 to 2.3.2 and then 2.3.3 manually. my IMEI was assigned to my phone number so i'm not worried about that but i'm paranoid thinking someone could have installed something on the phone to steal information and then returned it since it seemed someone used the phone. it's in new condition and there is nothing wrong with it (so far) so i don't want to have to deal with returning it and then getting a bad phone that i have to exchange again. i know it's an irrational paranoia but could anyone give me peace of mind and let me know if it's possible?
also, i'm assuming something WOULD have been able to be installed if it was rooted and i'm pretty sure my phone wasn't rooted.
Return to stock ROM here:
http://forum.xda-developers.com/showthread.php?t=955719
This is just for those looking for the complete bone stock, full 2.3.3 ROM. Use it to return to stock but remember it will remove your root.
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DarkKnight62 said:
my IMEI was assigned to my phone number
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Huh?
did you buy the phone in a store like best buy? or 2nd hand from another owner?
either way you can go into settings > privacy > then wipe data factory default
i bought the phone at best buy. i did a factory reset and i used the stock 2.3.3 update so i took care of those things.
ignore the IMEI statement. i was wondering how someone WOULDN'T be able to report that IMEI number stolen but since it's assigned to my phone number i'm sure it would be impossible to do. remember, i'm being irrational since i just bought the phone for over $500 so i want to make sure i'm secure.
i guess if updating to 2.3.3 removes root access then everything should be secure. anything that could have been installed on the phone if it was rooted when it was running 2.3.1 has since been removed right?
DarkKnight62 said:
ignore the IMEI statement. i was wondering how someone WOULDN'T be able to report that IMEI number stolen but since it's assigned to my phone number i'm sure it would be impossible to do.
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IMEI numbers are not assigned to phone numbers. Well, possibly in the US, but not in the rest of the world.
If I knew your IMEI number, I could possibly report it stolen. And then you would have to report it "unstolen", probably by documenting that you own the phone and have obtained it legally.
shrivelfig said:
IMEI numbers are not assigned to phone numbers. Well, possibly in the US, but not in the rest of the world.
If I knew your IMEI number, I could possibly report it stolen. And then you would have to report it "unstolen", probably by documenting that you own the phone and have obtained it legally.
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Click to collapse
well, that doesn't really bother me. on the receipt it shows my phone number and IMEI number right under it so i was assuming that they might be intertwined but that doesn't really bother me since it doesn't involve stealing information.
i basically just want to know if manually updating from 2.3.1 to 2.3.3 would allow anything to still be installed on my phone if it ever was.
just do a factory reset and you're fine
Recently, I RMA'd my Nexus. When I got the new one, I made a Nandroid backup of my old phone with TWRP, including my EFS. To make a folder for backups on the new Nexus (after rooting etc), I backed up my EFS folder. But, stupid me deleted the folder and then copied the backup of my old phone to the new folder. When I restored the backup, I didn't uncheck the EFS option and after the restore I wasn't getting anymore service. Immediatly I realized I had flashed the EFS from my old Nexus 5. My IMEI is 0, and the IMEI SV is 05 as of now. I tried a factory reset to no avail.
I have attemped to recover the deleted EFS files from my SD card (I used an SD card reader over OTG to backup), but it says they were only recovered partially. Is it worth it to attempt to restore these files, or will that mess up my device more?
Lastly, I still have the IMEI sticker on the back of my replacement. Is there anyway I could "rebuild" the EFS, or insert the IMEI into it to get it to work again?
Any kind of help would be appreciated. I have to send in my old phone in 2 days, so I don't have a lot of time to fix this. Not sure what I'm going to tell support when I say my replacement isn't working.
Thanks.
afff53 said:
Recently, I RMA'd my Nexus. When I got the new one, I made a Nandroid backup of my old phone with TWRP, including my EFS. To make a folder for backups on the new Nexus (after rooting etc), I backed up my EFS folder. But, stupid me deleted the folder and then copied the backup of my old phone to the new folder. When I restored the backup, I didn't uncheck the EFS option and after the restore I wasn't getting anymore service. Immediatly I realized I had flashed the EFS from my old Nexus 5. My IMEI is 0, and the IMEI SV is 05 as of now. I tried a factory reset to no avail.
I have attemped to recover the deleted EFS files from my SD card (I used an SD card reader over OTG to backup), but it says they were only recovered partially. Is it worth it to attempt to restore these files, or will that mess up my device more?
Lastly, I still have the IMEI sticker on the back of my replacement. Is there anyway I could "rebuild" the EFS, or insert the IMEI into it to get it to work again?
Any kind of help would be appreciated. I have to send in my old phone in 2 days, so I don't have a lot of time to fix this. Not sure what I'm going to tell support when I say my replacement isn't working.
Thanks.
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So far you are in trouble, sadly.
read this thread with your same issue http://forum.xda-developers.com/google-nexus-5/help/messed-n5-imei-0-t2750697
Yep the phone is screwed without a service centre fixing it.
As I thought. I will try to restore my EFS with the files I got but I doubt it will work.
Looks like I'll have to relock my bootloader and send it back, hoping they won't notice. Is there any specific things you would recommend doing before sending it back in.
afff53 said:
Is there any specific things you would recommend doing before sending it back in.
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The honest thing to do would be to send it to LG for warranty repair., They can repair it, rather than sending it to google as an RMA. They can never resell it as new so they lose money on what is essentially your mistake.
rootSU said:
The honest thing to do would be to send it to LG for warranty repair., They can repair it, rather than sending it to google as an RMA. They can never resell it as new so they lose money on what is essentially your mistake.
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I understand it isn't morally correct, but I won't have any phone for however long it takes for them to repair if I send it back. May be selfish, but they make plenty of money anyways. I RMA'd from TMobile, and they said they repair RMA'd phones and then send them to people who request RMAs. You don't think they would be able to do anything to fix it? Also, I thought LG warranty doesn't cover "tampering"?
afff53 said:
I understand it isn't morally correct, but I won't have any phone for however long it takes for them to repair if I send it back. May be selfish, but they make plenty of money anyways. I RMA'd from TMobile, and they said they repair RMA'd phones and then send them to people who request RMAs. You don't think they would be able to do anything to fix it? Also, I thought LG warranty doesn't cover "tampering"?
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Click to collapse
Yes it can be fixed quite easily, which is why an RMA is a waste of a perfectly good phone. It just cant be fixed by you as it requires equipment.
afff53 said:
I understand it isn't morally correct, but I won't have any phone for however long it takes for them to repair if I send it back. May be selfish, but they make plenty of money anyways. I RMA'd from TMobile, and they said they repair RMA'd phones and then send them to people who request RMAs. You don't think they would be able to do anything to fix it? Also, I thought LG warranty doesn't cover "tampering"?
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Click to collapse
What you're talking about is essentially fraud and no they don't make "plenty of money" but even if they did that is beside the point. Every case of fraud costs them money which they in turn pass on to consumers. Why should I or anyone else have to pay for your negligence?
You made the mistake not Google or LG. Be a man and own up to your mistake instead of trying to "pass the buck". I'm sure you understood rooting and modding phones voids warranties. I'm sure you weren't planning on making a mistake. You did though. You and only you. Pay LG to fix it for you.
theesotericone said:
You made the mistake not Google or LG. Be a man and own up to your mistake instead of trying to "pass the buck". I'm sure you understood rooting and modding phones voids warranties. I'm sure you weren't planning on making a mistake. You did though. You and only you. Pay LG to fix it for you.
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Suppose you're right. How am I supposed to get LG to fix it?
afff53 said:
Suppose you're right. How am I supposed to get LG to fix it?
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Call Google and explain exactly what you did. They will refer you to LG for warranty. After that put it in a box and wait to get it back. I doubt the charge will be that much. At the end of the whole thing you'll feel like a better person. And next time back up your EFS first.
There's also the possibility that "your local friendly mobile repair store" can fix it.
Sent from my Nexus 5 using Tapatalk
You need box to generate new EFS with your imei. Some repair shops have it.
My neighbor has lots of jewellery, I have none. So what's so wrong with me taking some of theirs???
Alright, thanks for the help
afff53 said:
Alright, thanks for the help
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Can you help me?
http://forum.xda-developers.com/google-nexus-5/general/pls-help-pls-imei0-network-t3028916
mnhs1010 said:
Can you help me?
http://forum.xda-developers.com/google-nexus-5/general/pls-help-pls-imei0-network-t3028916
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Like what was already said, there is no way to fix it yourself. You need to get it repaired either at a repair shop or google.
This thread should be closed, not really gonna help anyone.
There IS a solution!
See my answer at http://android.stackexchange.com/questions/85807/nexus-5-imei-0-how-to-restore-imei (at the bottom of the page).
It really works, I just done it, and my phone gets original IMEI and can 3G/LTE.
thx but .rar file gone - can you repost it for me?
I'm suffering from IMEI=0 after phone went into weird boot loop. I'm hoping your solution will work, but the file on the russian forum is 404... Can you repost it?
Thanks!
payz said:
I'm suffering from IMEI=0 after phone went into weird boot loop. I'm hoping your solution will work, but the file on the russian forum is 404... Can you repost it?
Thanks!
Hello! Just register there and you will can download files.
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So I bought a new Nexus 5 online (for a friend) a couple of months back. Everything was great for about two months. Then one day, she takes the phone out of her purse and it's turned off. She boots it up, and it seems like it had been through a hard reset. She configures everything again and works with it for a while. But something is wrong, the phone shows only something of a 300mb HD drive and other weird things. Each reboot all settings are wiped again. A 'real' hard reset doesn't help either.
I send it to the webshop I purchased it from, they send it to LG I assume. After a couple of weeks I finally get the news that the IMEI is wiped or something and that it no longer has warranty and that they won't do a thing. I or she never did anything like root the phone or something like that (I do root my phones but I always wait after the two year warranty period just to be sure) but now they assume I tampered with it and they will not do anything about it. I'm very disappointed to say the least..
They sent it back to me and I was going to try to really flash stock this time, but I guess that won't work.
Does anyone have any idea on how to fix it myself or what I can do?
Usually this means the NAND memory is fried.
@bitdomo, is this the state N5 you wanted access to?
I am sorry to tell but you cant do much. Restoring imei is not possible for everybody yet just for those who have an octoplus box. Also I have to tell that your friend's nexus may have hardware failure if this factory reset, imei corruption happend out of the blue.
@rootSU I want to access to a nexus 5 which got bricked by overwriting one of the bootloader partition.
bitdomo said:
I am sorry to tell but you cant do much. Restoring imei is possible yet for everybody just if you have an octoplus box. Also I have to tell that your friend's nexus may have hardware failure if this factory reset, imei corruption happend out of the blue.
@rootSU I want to access to a nexus 5 which got bricked by overwriting one of the bootloader partition.
Click to expand...
Click to collapse
Ah OK. Understood.
Hello, my mom really wanted a new phone fast because right now she uses an old samsung and it's has some problems but for her phone is in need because of work... So in eBay we found an awesome deal! OnePlus One auction, and we won that phone only for 37 pounds. Phone has to come tomorrow, but I was scrolling through eBay and I wanted to read some feedbacks on seller again so I went to OPO information and then I readed that phone doesn't pick up any network. So, I know that mother will kill me because network will not work. So I wanted to ask, is there any way fix that fast without any parts changing? Just change something in settings and it will work?
Are you serious dude?
Ever heard of "If it looks too good to be true, then it probably is"?
If it was that easy to fix then it would have been sold for far more than £37. Basically, no chance of fixing it in settings I'd guess, but you could try flashing a factory ROM image and praying lots.
Not sure until you actually get the phone and see what's wrong with it.
Soo, phone came and any sims doesn't work on him. So we took it to the repair, they told that they will see if they can fix it. So we waited until next day, they told that they will try to fix it until today. We came to the repair and they told that they changed the sim tray and problem still exist and they said to us to wait until tomorrow if phone gets any better they will call us. But my mom wanted to know, can be that problem can't be fixed at all?
Does the phone show IEMI in Settings/About Phone/Status/IEMI Information? "do not post your IEMI" just let know if does.
For the price you've paid inc the repair you could have got a Nexus 5 in good condition on Ebay.
stylez said:
Does the phone show IEMI in Settings/About Phone/Status/IEMI Information? "do not post your IEMI" just let know if does.
For the price you've paid inc the repair you could have got a Nexus 5 in good condition on Ebay.
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Click to collapse
I think so that it shows IMEI, I can't check right now because phone is teardowned and I saw that antenna was corrupted so we gonna changed it on Thursday and what about nexus 5, we could get it but only 16gb but my moms needs more memory so .
And more about IMEI, last time when I checked IMEI was in place but I don't know what about last time when I restored the phone after flashing ROMs .
If you have TWRP installed try backing up the EFS partition. That's where the IMEI is stored.
There's no more problems after antenna change, thanks everyone who tried to help!
So I have been loving my pixel and I baby it. However this morning out of nowhere when the phone vibrates it sounds like it is buzzing and probably something is loose inside causing this. Seems others have had this. Long story short looks like I need a replacement. I came from an iphone so it took me a while to set up this phone as ideally as I want. I have rooted it and have TWRP flashed.
Is the best way to set up my new phone when it comes in to back up this one with TWRP, root the new one, flash TWRP on and restore a back up? Will this remember all my settings? Will it back up my apps and info, photos?, notes?.
I'm looking for the fastest way to get set up again
Thanks in advance.
dejanspa said:
So I have been loving my pixel and I baby it. However this morning out of nowhere when the phone vibrates it sounds like it is buzzing and probably something is loose inside causing this. Seems others have had this. Long story short looks like I need a replacement. I came from an iphone so it took me a while to set up this phone as ideally as I want. I have rooted it and have TWRP flashed.
Is the best way to set up my new phone when it comes in to back up this one with TWRP, root the new one, flash TWRP on and restore a back up? Will this remember all my settings? Will it back up my apps and info, photos?, notes?.
I'm looking for the fastest way to get set up again
Thanks in advance.
Click to expand...
Click to collapse
You should use Titanium Backup to back up all user apps+data. Copy that backup to your PC. When you get the new phone, root, install TB and restore. Done!
Do you have a Verizon Pixel? If you do, and the replacement device has the latest security patch, the previous advice is moot since you can't root it any more (locked bootloader).
quangtran1 said:
You should use Titanium Backup to back up all user apps+data. Copy that backup to your PC. When you get the new phone, root, install TB and restore. Done!
Do you have a Verizon Pixel? If you do, and the replacement device has the latest security patch, the previous advice is moot since you can't root it any more (locked bootloader).
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Click to collapse
Okay perfect thanks i'll do that instead. And no verizon pixel, whew!
dejanspa said:
Okay perfect thanks i'll do that instead. And no verizon pixel, whew!
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Click to collapse
Is the replacement on the way already? When you get a new Pixel there is a way to transfer all your programs and settings to your new device at the initial setup even without root yet. But you will want to unlock the bootloader first which will cause a factory reset and then do the transfer. I did it from my n5x and it worked great. I wasn't even unlocked or rooted and I'm still not. I haven't used Titanium backup obviously and don't feel the need to any longer. But if you want root then you might as well backup everything and restore what the transfer misses. Best part of the transfer is that all your settings get ported over to the new device, i.e. sounds, preferences, security settings etc. Titanium will not do that.
Alternately, you can set it all up again which is sometimes fun. It lets you change a bunch of stuff and make it like a new device all over again. But as you said, that does take time. Anyway, good luck with the new one.
bobby janow said:
Is the replacement on the way already? When you get a new Pixel there is a way to transfer all your programs and settings to your new device at the initial setup even without root yet. But you will want to unlock the bootloader first which will cause a factory reset and then do the transfer. I did it from my n5x and it worked great. I wasn't even unlocked or rooted and I'm still not. I haven't used Titanium backup obviously and don't feel the need to any longer. But if you want root then you might as well backup everything and restore what the transfer misses. Best part of the transfer is that all your settings get ported over to the new device, i.e. sounds, preferences, security settings etc. Titanium will not do that.
Alternately, you can set it all up again which is sometimes fun. It lets you change a bunch of stuff and make it like a new device all over again. But as you said, that does take time. Anyway, good luck with the new one.
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Well currently arguing with google. Since I didn't buy it from google store but a carrier they want me to send the phone in first before they ship the new one. If you buy it from google then they send you a new one first and put a charge on hold on your CC until old one is received. I asked them to do the same for me but they said it's policy. I'm having the issue escalated.
The steps you mentioned is exactly why I want google to send me one first, through my carrier I would probably have to swap it right away and never have both in my hand.
If I get google to send me one, i'll do both things. Root then transfer via google's method and then use titanium as well for the rest of the stuff.
dejanspa said:
Well currently arguing with google. Since I didn't buy it from google store but a carrier they want me to send the phone in first before they ship the new one. If you buy it from google then they send you a new one first and put a charge on hold on your CC until old one is received. I asked them to do the same for me but they said it's policy. I'm having the issue escalated.
The steps you mentioned is exactly why I want google to send me one first, through my carrier I would probably have to swap it right away and never have both in my hand.
If I get google to send me one, i'll do both things. Root then transfer via google's method and then use titanium as well for the rest of the stuff.
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Click to collapse
I have been dealing with the same problem!! I started a thread right below yours called RMA for new Verizon pixel! They want me to be out a phone for some 14 days while I send them my defective device and then they send my new one!
zaksimmermon said:
I have been dealing with the same problem!! I started a thread right below yours called RMA for new Verizon pixel! They want me to be out a phone for some 14 days while I send them my defective device and then they send my new one!
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I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.
quangtran1 said:
I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.
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I haven't been back on XDA until now and I haven't checked my thread until just now actually lol. But I bought mine from a different retail store called Nebraska Furniture Mart they have a store in Kansas city Mo where I live and they sell the Verizon variant. I called Verizon first and they told me to contact google. Maybe there was just a misunderstanding with the rep I spoke to? I have tried lots of different options but all are pointing to sending the phone in first because I'm past the 14 day remorse period?
quangtran1 said:
I don't remember seeing your response on this on your thread. Why wouldn't you guys return at Verizon? You bought these at Verizon, right? Something doesn't add up. Just curious now. I've never had a Verizon exchange not show up at my door the next day, if ordered before 4pm.
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Click to collapse
Mine is not from verizon, i'm in Canada. With it being christmas my carrier currently has this phone online only. They have a $300 off activation credit going on right now so have had a huge amount of order and it's couple of weeks back log.
Just to back up the fact that Verizon requires you to go through the manufacturer if it's still on the OEM's warranty, the same happened with my LG G Pad 8.3 LTE (VK810). I was paying for the absolute best Verizon warranty on all three lines, and less than six months after I got this device I had a problem with the screen on the LTE (not dropped or cracked, just not working right), and Verizon wouldn't lift a finger to help me and said I had to go through LG.
Totally off topic but luckily LG gave me the absolute best warranty service I ever received. They had me take my device to a FedEx, LG paid for FedEx to box it up and have it shipped to them. I dropped it off on a Monday evening about 5 PM and the tablet was back in my hands fully repaired (not replaced with a refurb) on Friday of the same week around the same time. Sorry for the OT part. Too bad LG bootloader unlockable devices are rare except maybe through some other carriers (T-Mobile?).