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I recieved my Z3 10 days ago.
It's superfast and the batterylife is awesome.
But 2 days ago, i noticed a damage in my Screen.
It's not big, but you can feel and see it..
I never dropped the phone, i even didn't use it often, because actually it's my secondary phone.
I never put it in my pocket with keys or money or anything.
So this morning i noticed a crack in the screen.
It's not big, too. But you can see it..
It looks like the screen is to big and instable and cracked.
This happened over night without any external influence.
Anybody got this too?
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
Actually, the screen of the Z2 cracked spontaneously over the night some people. (From one corner to another.) Sony is not using Gorilla Glass but the Dragontrail, idk how good it is.
tft said:
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
Click to expand...
Click to collapse
I will upload pics tomorrow..
Sent from my D6603 using XDA Free mobile app
Another one of those my screen mysteriously cracked for no reason thread.... I'm not sure what to make of these on XDA?
The amount of complaints are growing so quickly, all the chances of my buying a Z3 are fading.
I think it's time for a recall (that they will never do).
rdosti said:
The amount of complaints are growing so quickly, all the chances of my buying a Z3 are fading.
I think it's time for a recall (that they will never do).
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Click to collapse
I feel the same way.. I went ahead and ordered an iPhone 6 plus to hold me over until I make up my mind and Sony decide to release price and availability on T-Mobile.
So here are some pictures.
It's a very small crack, it doesn't disturbs me but i think it isn't waterproof anymore...
Sent from my D6603 using XDA Free mobile app
I have an idea what can cause the crack.
When i hear Music with the speakers and full volume, the display vibrates a bit.
Can this be the reason?
Sent from my D6603 using XDA Free mobile app
tft said:
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
Click to expand...
Click to collapse
Actually, it happens when the glass is under pressure / stress.
Gave my mum my Galaxy Nexus a half year ago. A week ago she put it in a stacker in the car with much space, but rubber on the ground. We drove an hour on the Autobahn, not even fast, suspension doesn't even move much because it's so flat.. still it broke into 100 pieces, I've never seen a cracked screen like that. It didn't even move. But to be fair, it fell to the ground very often. Like 20 times, without any damage. I guess it was a bit under stress / pressure and cracked at the slightest touch...
If the glass from the z3 is under stress because it's a faulty unit, it may even crack because of a fast changing temperature. Out of your pocket --> cold table? Could happen imo. That should be covered by the warranty imo. But that depends on the country where you live in.. In germany for example we have a relatively strong consumer protection. If you have absolutely no scratches on the phone, it should be obvious that this is not your fault.
paysen said:
Actually, it happens when the glass is under pressure / stress.
Gave my mum my Galaxy Nexus a half year ago. A week ago she put it in a stacker in the car with much space, but rubber on the ground. We drove an hour on the Autobahn, not even fast, suspension doesn't even move much because it's so flat.. still it broke into 100 pieces, I've never seen a cracked screen like that. It didn't even move. But to be fair, it fell to the ground very often. Like 20 times, without any damage. I guess it was a bit under stress / pressure and cracked at the slightest touch...
If the glass from the z3 is under stress because it's a faulty unit, it may even crack because of a fast changing temperature. Out of your pocket --> cold table? Could happen imo. That should be covered by the warranty imo. But that depends on the country where you live in.. In germany for example we have a relatively strong consumer protection. If you have absolutely no scratches on the phone, it should be obvious that this is not your fault.
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I've had enough phones to know, they don't break from forces of nature or on their own. Hot to Cold, Cold to hot, faulty or not, doesn't happen.
Jonathan-H said:
I've had enough phones to know, they don't break from forces of nature or on their own. Hot to Cold, Cold to hot, faulty or not, doesn't happen.
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You had some phones and they didn't break? Wow.
I had some cars that didn't break in years of usage. So cars can't break from forces of nature or on their own.
When there is constant pressure on the glass from the frame itself, it will break much faster or with less force.
But keep ignoring the facts and please, please never read this:
http://en.wikipedia.org/wiki/Spontaneous_glass_breakage
OP should read this, Sony repaired several Xperia Z1 phones for free:
http://www.nextpowerup.com/news/520...cked-glass-sony-might-repair-it-for-free.html
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
cschmitt said:
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
Click to expand...
Click to collapse
I answered all the questions.
@paysen
Ich bin deutsch
So i have to send my device to Sonys repair center.
There is nothing more on it.
It's just like a new Z3 wich was taken out of the box 5 minutes ago.
Sent from my D6603 using XDA Free mobile app
There is no pressure from the frame, the glass fits inside it and rests on a lip. Hence why people have "gap issues". The actual frame puts no pressure on the glass under normal use as far as I can see. Unless of course the frame warps slightly, then I could see pressure building up at corners.
Sent from my D6603 using Tapatalk
Sorry - problem confirmed !
shook187 said:
Another one of those my screen mysteriously cracked for no reason thread.... I'm not sure what to make of these on XDA?
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Click to collapse
That's what I thought, too. And I had the same ideas like that famous "neighbor's cat", didn't take it for serious.
Till this morning, when I found a nice crack in the screen after charging the Z3 over night, listening to music prior to sleeping.
Crack starts at the right side if the upper speaker, extends down to the lower left edge of the phone. You can see and feel it, touchscreen still working, but with problems.
No drops, no weight placed on the Z3, no famous cats, not even mice.
Reason ? Unknown.
A bold guess: Vibrations. Z3 was resting with it's lower edge against a metal bar of the little table next to my bed, I had music playing quite loud. As the upper speaker causes the phone to vibrate noticeably, the constant vibrations plus the metal bar preventing the Z3 from moving might have caused the issue. And it's the upper speaker where the crack starts.
Oh, oh, Sony...
UPDATE
Just had a call with Vodafone Germany - they told me it's a KNOWN problem many users experienced. They also revealed it's a manufacturing fault, and there's an agreement with Sony regarding repair or exchange of affected devices.
Passi1909: Du bist also nicht allein.
Oh, oh, Sony...
UPDATE 2
Just had a chat with Sonymobile. Unfriendly as ever. OF COURSE they don't know anything about the problem. OF COURSE there are no manufacturing defects. OF COURSE they don't know anything about agreements with Vodafone.
So it's the typical Sonymobile Germany habit. (They also completely ignored thousands of bent Z2 Tablets a few months ago.)
Presently, I am speaking with Vodafone Germany again to find a proper solution. But I guess I'll say goodbye to the Z3, don't want to risk another failure.
Aha, interesting. NOW Vodafone Germany (different agent) claims there are NO agreements with Sony.
Strange world.
Trying the Sony repair service, now.
I can foresee a nice class lawsuit headed their way. Sony might go bankrupt in a couple of years the way they have lost the walkman wars (audio wars), and forget about Video wars too - Samsung and LG are really getting in there, and mobile wars - gone are the days where the P800, P900, P1000 (??) were the best phones ever to the fact that Apple now has a clear dominance there and Samsung has literally taken Sony out when it comes to Android.
I can imagine that it might be time to teach Sony a lesson of cheating people with 6 monthly devices that are "downgrades" in terms of "life".
Chefproll, start recording your calls and get things documented.
I wanted to finally buy a sony Smartphone on christmas, in this case the z3, but after I've heard a lot worse problems from this, I can probably forget it. pity, because i thought that the sony xperia z3 is the most prettiest and best Smartphone on the market
tamilplaya98 said:
I wanted to finally buy a sony Smartphone on christmas, in this case the z3, but after I've heard a lot worse problems from this, I can probably forget it. pity, because i thought that the sony xperia z3 is the most prettiest and best Smartphone on the market
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It's a nice, cute device which is real fun to play with.
But I just cannot live with the subzero camera - and with a crack in the display. Device now is unusable, touchscreen now behaves totally erratic.
I just ordered a Samsung Galaxy S5. I NEVER EVER wished to buy another Samsung device. But after my experience with the Z3's camera, the cracked screen (don't listen to music) and the attitude of the Sonymobile staff - goodbye, Sony.
Chefproll said:
It's a nice, cute device which is real fun to play with.
But I just cannot live with the subzero camera - and with a crack in the display. Device now is unusable, touchscreen now behaves totally erratic.
I just ordered a Samsung Galaxy S5. I NEVER EVER wished to buy another Samsung device. But after my experience with the Z3's camera, the cracked screen (don't listen to music) and the attitude of the Sonymobile staff - goodbye, Sony.
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Click to collapse
i will buy a htc one m8 or a nexus 5.
i cannot believe this ****...
I've been playing around the service menu and tested the Pressure Sensor. In a solid waterproof phone, pressure should remain steady when acted upon by outside forces.
I simply tried to moderately blow some air into the USB port and there's a notable difference. Also removed the sim cap and sucked on the port. Air was clearly passing through.
I'm curious if it's just my phone with this issue in which case I'll replace it, or if it's a design fault, in which case you shouldn't submerge it.
In the screenshots you'll see the pressure difference. So please test this by accessing the service menu *#*#service#*#*, > tests > pressure sensor and simply blow some air into it.
And for the giggles and ranting, there's the sony talk thread https://talk.sonymobile.com/t5/Xper...s-waterproof/m-p/1237116/highlight/true#M2652
Sebi673 said:
I've been playing around the service menu and tested the Pressure Sensor. In a solid waterproof phone, pressure should remain steady when acted upon by outside forces.
I simply tried moderately blowing some air into the USB port and there's a notable difference. Also removed the sim cap and sucked on the port. Air was clearly passing through.
I'm curious if it's just my phone with this issue in which case I'll replace it, or if it's a design fault, in which case you shouldn't submerge it.
In the screenshots you'll see the presiune difference. So please test this by accessing the service menu *#*#service#*#*, > tests > pressure sensor and simply blow some air into it.
Click to expand...
Click to collapse
In Xperia Z3 there was a hole in the lower-left corner that if not covered by hand also let the pressure to drop down.
I think that every phone has to have some kind of a "blow off valve" to prevent internal pressure from rising when the phone heats up to avoid damaging the seals around the screen and the back.
Note that when you cover the usb port pressure stays perfectly stable. The phone is still waterproof it just lets the internals "breathe"
mracer164 said:
In Xperia Z3 there was a hole in the lower-left corner that if not covered by hand also let the pressure to drop down.
I think that every phone has to have some kind of a "blow off valve" to prevent internal pressure from rising when the phone heats up to avoid damaging the seals around the screen and the back.
Note that when you cover the usb port pressure stays perfectly stable. The phone is still waterproof it just lets the internals "breathe"
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Click to collapse
It's far more than a simple valve. For example if you have water in the port and you blow some air to take it out, that water will actually go inside the phone. I'm asking because if ever submerged, water pressure will be far grater than my air blowing capabilities ))) so things can get messy pretty fast.
It's far too easy to change the pressure inside it, so all I need to know is if other XZp are behaving the same way or if it's just mine.
Sebi673 said:
It's far more than a simple valve. For example if you have water in the port and you blow some air to take it out, that water will actually go inside the phone. I'm asking because if ever submerged, water pressure will be far grater than my air blowing capabilities ))) so things can get messy pretty fast.
It's far too easy to change the pressure inside it, so all I need to know is if other XZp are behaving the same way or if it's just mine.
Click to expand...
Click to collapse
As I said Z3 behaved similarly and I have submerged this phone a couple of times and never had any problems with it. Note that air particles are much more able to squeeze through tight spaces than water.
Same principle aplies to waterproof jackets, they let the air pass through so that you wont get sweaty while at the same time the won't let water go through.
mracer164 said:
As I said Z3 behaved similarly and I have submerged this phone a couple of times and never had any problems with it. Note that air particles are much more able to squeeze through tight spaces than water.
Same principle aplies to waterproof jackets, they let the air pass through so that you wont get sweaty while at the same time the won't let water go through.
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Yes man, I know what a valve is and how it operates in a phone. I've been having xperias for over 5 years. I'm not on Talk.sonymobile, I'm on xda. So if you can try the test whenever you can. All it takes is 1 minute.
I opened this thread because I need to see if mine has those rubber seals too loose or if it's a general and normal thing. I asked for xzp owners to try the test because on my phone air passes virtually unobstructed.
Sebi673 said:
Yes man, I know what a valve is and how it operates in a phone. I've been having xperias for over 5 years. I'm not on Talk.sonymobile, I'm on xda. So if you can try the test whenever you can. All it takes is 1 minute.
I opened this thread because I need to see if mine has those rubber seals too loose or if it's a general and normal thing. I asked for xzp owners to try the test because on my phone air passes virtually unobstructed.
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It works for me exactly the same way as you described. Sorry I didn't mean to patronise you in any way
There is a pressure regulation in every phone. The reason is the battery, in case the battery is defective (see Shamesung Note ), it will produce gas. This gas can later inflame, hence it is important to get it out of the device.
Illux said:
There is a pressure regulation in every phone. The reason is the battery, in case the battery is defective (see Shamesung Note ), it will produce gas. This gas can later inflame, hence it is important to get it out of the device.
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I know, I just spent a lot of money on this thing and I'd rather avoid damaging it. In my opinion that valve is way too lose.
Check this video out, I do not agree with this idiotic test but in the end the phone got water damaged. Vibrator Motor is right next to the USB port which in this video it keeps on vibrating even after device is off.
https://youtu.be/Z3JUGkXXXJw?t=17m52s
I might be a bit paranoid but submerging this phone is not a good idea. Maybe something like this will help https://images-na.ssl-images-amazon.com/images/I/91LUJPpD45L._SL1500_.jpg
mracer164 said:
It works for me exactly the same way as you described. Sorry I didn't mean to patronise you in any way
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Click to collapse
I know, I'm sorry for jumping the gun. Didn't get a full night sleep.
I'm weary because I had Xperia XZ for a week, did the same test but the breathability on the usb port was minimum. Anyway, I'll be careful. My (very) old Xperia Z got water damaged in the pool due to a worn rubber band on the headphone jack. Damage was extensive.
Sebi673 said:
I know, I just spent a lot of money on this thing and I'd rather avoid damaging it. In my opinion that valve is way too lose.
Check this video out, I do not agree with this idiotic test but in the end the phone got water damaged. Vibrator Motor is right next to the USB port which in this video it keeps on vibrating even after device is off.
https://youtu.be/Z3JUGkXXXJw?t=17m52s
I might be a bit paranoid but submerging this phone is not a good idea. Maybe something like this will help https://images-na.ssl-images-amazon.com/images/I/91LUJPpD45L._SL1500_.jpg
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If damaged by submerging, I'd send it on for guarantee and request a new one. It states IP68 proof, that means 30 minutens fully submerged.
Oh and btw, the guy actually FROZE his phone for 12 hours .
Illux said:
If damaged by submerging, I'd send it on for guarantee and request a new one. It states IP68 proof, that means 30 minutens fully submerged.
Oh and btw, the guy actually FROZE his phone for 12 hours .
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I know.... It's an idiotic test. But leaving that aside, it is compared to another waterproof phone which worked as good as new afterwards. So it's safe too assume that the USB might be letting in a bit more than just data and power.
It's a bit of a letdown, I'll wait for the teardown videos to see if they finally coated the motherboard and other boards against water ingress. Just like you see in the iphone and samsung.
Sebi673 said:
I know.... It's an idiotic test. But leaving that aside, it is compared to another waterproof phone which worked as good as new afterwards. So it's safe too assume that the USB might be letting in a bit more than just data and power.
It's a bit of a letdown, I'll wait for the teardown videos to see if they finally coated the motherboard and other boards against water ingress. Just like you see in the iphone and samsung.
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Well, I'm the kinda guy who tries out things if promised . What I can tell you, my phone spent a fair amount of time submerged already, I always wanted to try out underwater video recording. No real sense in it, but it's fun .
Still working and it's drying real quick.
Illux said:
Well, I'm the kinda guy who tries out things if promised . What I can tell you, my phone spent a fair amount of time submerged already, I always wanted to try out underwater video recording. No real sense in it, but it's fun .
Still working and it's drying real quick.
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I know it's fun, it's even more so when you wash it in the sink in front of people haha. Can you please do me a solid and test the pressure sensor while blowing air into the usb? like I tried - 2 cm away, full lung pressure on the usb, and tell me if that pressure rapidly moves up. It will help me sleep better at night after I wash the thing haha.
Sebi673 said:
I know it's fun, it's even more so when you wash it in the sink in front of people haha. Can you please do me a solid and test the pressure sensor while blowing air into the usb? like I tried - 2 cm away, full lung pressure on the usb, and tell me if that pressure rapidly moves up. It will help me sleep better at night after I wash the thing haha.
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I'll do so in 13 minutes, im currently running a battery test. Just as side note, Amazon Underground seems to drain battery like hell on 7.1.
---------- Post added at 01:46 PM ---------- Previous post was at 01:23 PM ----------
Sebi673 said:
I know it's fun, it's even more so when you wash it in the sink in front of people haha. Can you please do me a solid and test the pressure sensor while blowing air into the usb? like I tried - 2 cm away, full lung pressure on the usb, and tell me if that pressure rapidly moves up. It will help me sleep better at night after I wash the thing haha.
Click to expand...
Click to collapse
Ok, done. Pressure going up rapidly. Consider it normal.
Illux said:
I'll do so in 13 minutes, im currently running a battery test. Just as side note, Amazon Underground seems to drain battery like hell on 7.1.
---------- Post added at 01:46 PM ---------- Previous post was at 01:23 PM ----------
Ok, done. Pressure going up rapidly. Consider it normal.
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Click to collapse
YAY!!!! Paranoid Parrot now returning to its cage :victory:
Mine does the same
I have the same problem and my xzp had water damaged,they changed me a new one which still have this problem....I will not try twice.Maybe this is a manufacturing problem.
sonyisall said:
I have the same problem and my xzp had water damaged,they changed me a new one which still have this problem....I will not try twice.Maybe this is a manufacturing problem.
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It's a design flaw then..... I'll buy the usb silicon caps just to be extra safe.... Shame they didn't manage to build this properly.....
Forgive me my ignorance. I know it's stupid question and I know answer will be yes, but it's always worth double checking.
So I can submerge xz premium without any usb/jack and other ports covers as they were just designed to be able to handle that?
SUPERSLEDZ said:
Forgive me my ignorance. I know it's stupid question and I know answer will be yes, but it's always worth double checking.
So I can submerge xz premium without any usb/jack and other ports covers as they were just designed to be able to handle that?
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Yes, that is the idea behind IP68 certification. I dumped my phone in the pool yesterday, just for fun. Just PLEASE make sure to dry the phone before charging it. I know that sounds stupid but there is some photos around of ppl claiming their devices just started burning. Due to the nature of energy transport in USB-C 3.1, that is almost impossible - unless you short-circuit it with water .
Hey guys
I really want to take my xzp into swimming pool and capture some under water photos. But I saw some videos on YouTube where people have water damaged the phones after minimal use in pool.
Is it safe to take under water pics? I'm afraid because of the open charging port and the speakers.
Well it's a difficult question, it's a little bit risky IMO. If you have to do it, better have someone recording you, if the phone gets water damaged you will have a proof for Sony to use for warranty.
I know that Sony has stated that the phone should not be submerged, but IMO this is not an valid argument. The phone should be IP68 waterproof, and if you will not submerge more than 1,5m the warranty should cover the damage, but the video proof will be essential.
No, the warranty does not cover the phone being submerged in water. Having someone record you submerging it will not help your case, it will actually do the opposite.
http://support.sonymobile.com/gb/dm/waterproof/
The IP rating of your device was achieved in laboratory conditions in standby mode, so you should not use the device underwater, such as taking pictures. Do not use the device to take photos while performing any type of activity underwater, including diving or snorkeling.
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MiniDemonic said:
No, the warranty does not cover the phone being submerged in water. Having someone record you submerging it will not help your case, it will actually do the opposite.
http://support.sonymobile.com/gb/dm/waterproof/
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Click to collapse
The key element for missing there is Use.
Dunking it is fine, using it under water is a big no no
dazza9075 said:
The key element for missing there is Use.
Dunking it is fine, using it under water is a big no no
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OP asked about taking pictures underwater. The quote I posted from Sony specifically said that you shouldn't take pictures underwater.
MiniDemonic said:
OP asked about taking pictures underwater. The quote I posted from Sony specifically said that you shouldn't take pictures underwater.
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thanks for the info. You saved me from damaging my phone
MiniDemonic said:
OP asked about taking pictures underwater. The quote I posted from Sony specifically said that you shouldn't take pictures underwater.
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Ah yes, I missed that part and just saw the responses above, pushing any buttons under water may case you problems arguably if it was on when it went in and the screen could still be used you could take a shot but I'm quite sure Sony would have a field day with it, especially if they find the last photos you took where under water.
Think of the water resistance as a safety net rather than a feature to use.
MiniDemonic said:
No, the warranty does not cover the phone being submerged in water. Having someone record you submerging it will not help your case, it will actually do the opposite.
http://support.sonymobile.com/gb/dm/waterproof/
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Click to collapse
The warranty should cover what is advertised. What is Sony saying is their game. When they claim the device is IP68, it means it can withstand submerge in water up to 1,5m for 30minutes. You can't really advertise the phone as waterproof and then say you can't use it in water, it's just a big NO for every judge in a normal country. You either can or can not use the phone in water, and while advertisement is one thing, IP rating is an other thing. It MEANS something, and it means the device should be waterproof. I read today an article about Sony being massively sued in US for false advertisement and they gave money to people for it. Sony just wants to save money from too many people using the phone underwater, and it looks like its working.
Man I took it to the pool last weekend and I took so many videos plus photos and super slow motion videos the phone is great under and above water
The phone will heat up if you'll take so many videos even if it's in the water ?, I didn't dive with it so I was using it in 1m depth approx. By the way after you get it out of the water as you know if you have had another Sony waterproof phones the speakers will be very low and not clear for about 4 hours after you dip it in the water, also an advice don't use the charge or the headphones jack right away wait some time and be sure there's no water there before u use them. Overall I had great videos and great experience I love this phone ? and it's camera ?
admad said:
The warranty should cover what is advertised. What is Sony saying is their game. When they claim the device is IP68, it means it can withstand submerge in water up to 1,5m for 30minutes. You can't really advertise the phone as waterproof and then say you can't use it in water, it's just a big NO for every judge in a normal country. You either can or can not use the phone in water, and while advertisement is one thing, IP rating is an other thing. It MEANS something, and it means the device should be waterproof. I read today an article about Sony being massively sued in US for false advertisement and they gave money to people for it. Sony just wants to save money from too many people using the phone underwater, and it looks like its working.
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Show me that false advertising lawsuit, the only one I could find was regarding PS Vita ads which is not what this is about.
The warranty does cover what is advertised... Sony has never advertised the phone as being able to handle underwater photos.
Yes, IP rating is a thing but an IP rating does NOT mean that warranty covers underwater usage... If you put your phone in tap water up to 1.5m depth for a maximum of 30minutes WITHOUT using the phone then sure you could argue that the warranty should cover it. That means, gently putting the phone in tap water with the screen on standby and not moving the phone or the water around the phone and then gently taking it out again.
IEC themselves only classify IPx8 as being protected from accidental submersion, a device with an IP68 rating is not rated for underwater usage. Maybe you should actually do some research before you argue on the internet...
---------- Post added at 04:41 AM ---------- Previous post was at 04:40 AM ----------
Zewarxx said:
Man I took it to the pool last weekend and I took so many videos plus photos and super slow motion videos the phone is great under and above water
The phone will heat up if you'll take so many videos even if it's in the water , I didn't dive with it so I was using it in 1m depth approx. By the way after you get it out of the water as you know if you have had another Sony waterproof phones the speakers will be very low and not clear for about 4 hours after you dip it in the water, also an advice don't use the charge or the headphones jack right away wait some time and be sure there's no water there before u use them. Overall I had great videos and great experience I love this phone and it's camera ?
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Click to collapse
Yea, the phone can handle underwater usage but IF it gets waterdamaged when you are taking underwater photos your warranty won't cover it.
Hi,
I've already read also what happened for other Sony's phone users (like 'aqua' phones that were not aqua-made-for !).
If you use it under water, i advise you not to use hardware buttons, that's for me the main point.
But if you only use screen (unlock, settings, taking photo), there's no problem !
@Zewarxx : i don't know if it's the same for you, but under water, screen is sometimes hard to use : touch-screen thinks some parts are pressed and they're not.
If everyone want to see the issue (for under water usage of phones, not for XZP), just watch water test with IP68 phones, and you'll see that phones thinks that many pressions are made : https://www.youtube.com/watch?v=X0hEMWiqBzs @ 1m14.
Under water, it's not always the case : if you unlock the phone under water, you can take photo/video easily, from my experience (WITOUT HARDWARE BUTTONS).
And yes, no wires after getting out of the water...
I hope it helps.
P.S. You can also buy specific water resistant covers, it's perfect, and you can use your hardware buttons !!! works in the sea, swiming, jumping into water. And it's awsome, colors are jsute perfect (because of the XZP )
MiniDemonic said:
Show me that false advertising lawsuit, the only one I could find was regarding PS Vita ads which is not what this is about.
The warranty does cover what is advertised... Sony has never advertised the phone as being able to handle underwater photos.
Yes, IP rating is a thing but an IP rating does NOT mean that warranty covers underwater usage... If you put your phone in tap water up to 1.5m depth for a maximum of 30minutes WITHOUT using the phone then sure you could argue that the warranty should cover it. That means, gently putting the phone in tap water with the screen on standby and not moving the phone or the water around the phone and then gently taking it out again.
IEC themselves only classify IPx8 as being protected from accidental submersion, a device with an IP68 rating is not rated for underwater usage. Maybe you should actually do some research before you argue on the internet...
---------- Post added at 04:41 AM ---------- Previous post was at 04:40 AM ----------
Yea, the phone can handle underwater usage but IF it gets waterdamaged when you are taking underwater photos your warranty won't cover it.
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IP68 rating means that "The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects. The test depth and/or duration is expected to be greater than the requirements for IPx7, and other environmental effects may be added, such as temperature cycling before immersion.". So if you use the device in that manner, warranty SHOULD cover it.
As for the lawsuit, here ya go:
https://www.xda-developers.com/sony-lawsuit-waterproof-xperia-z/
http://www.newsjs.com/url.php?p=htt...international-water-resistance-ratings-28821/
@cporeaux
Yes man I had some difficulty with the screen while it's wet, but I guess also because it was difficult for the phone to differentiate my fingers and their heat after the get wet so much the shape of them changes ? how ever I used the camera button to take the photos and to stop and start the videos, I even jumped with the phone in the water while the phone dived first then my head and the rest of my body ? GG Sony, and maybe I forgot to mention the water was a bit salty, however I had the Xperia Z and the flaps of that phone were very bad compared to its new brothers once I used it underwater also but because of the flaps were bad and their rubber wear off the water got in the phone but I was able to recover it myself i let it to dry in rice ? after drying it I cleaned the motherboard and the other parts with alcohol and toothbrush replaced the battery and the phone worked again, PS I sent it to guaranty they told me you have to replace the motherboard and it will cost the same price as a new one at that time, so I don't trust the guaranty after I was able to restore it myself and they didn't
admad said:
IP68 rating means that "The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects. The test depth and/or duration is expected to be greater than the requirements for IPx7, and other environmental effects may be added, such as temperature cycling before immersion.". So if you use the device in that manner, warranty SHOULD cover it.
As for the lawsuit, here ya go:
https://www.xda-developers.com/sony-lawsuit-waterproof-xperia-z/
http://www.newsjs.com/url.php?p=htt...international-water-resistance-ratings-28821/
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Those lawsuits are for the old phones when Sony advertised that you could take underwater photos with them when that really isn't what the devices are designed for. You are contradicting yourself with those.
This is the key point "The equipment is suitable for continuous immersion in water under >conditions which shall be specified by the manufacturer.<" and Sony has specified that the phone can only be submerged in tap water if you do NOT use the phone when it is submerged. So yet again you contradicted yourself.
Why do you think Sony stopped advertising their phones as being able to take underwater photos? Because of that lawsuit.. Underwater usage is not covered by warranty because it's something Sony tells you very very clearly that you are not allowed to do.
Please, keep contradicting yourself.
MiniDemonic said:
Those lawsuits are for the old phones when Sony advertised that you could take underwater photos with them when that really isn't what the devices are designed for. You are contradicting yourself with those.
This is the key point "The equipment is suitable for continuous immersion in water under >conditions which shall be specified by the manufacturer.<" and Sony has specified that the phone can only be submerged in tap water if you do NOT use the phone when it is submerged. So yet again you contradicted yourself.
Why do you think Sony stopped advertising their phones as being able to take underwater photos? Because of that lawsuit.. Underwater usage is not covered by warranty because it's something Sony tells you very very clearly that you are not allowed to do.
Please, keep contradicting yourself.
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You see, the problem is that even if I submerge the phone 1m below the surface of tap water and I won't use it, Sony will not accept the device under warranty if it gets water damaged, and that is something that IP rating allows me to do, and Sony won't acknowledge. So you see, looks like you are contradicting yourself .
It's funny that Samsung and other manufactures don't have a problem with acknowledging warranty claim for water damaged IP68 phones.
WHAT THE ****, I used my phone in the rain because there was a rare pokemon on pokemon go (lol i know) and I went home while the battery ran out eventually when i got home but I let it dry first so after 40 minutes I put it on charger NOTHING HAPPENS. I'm putting it in rice right now for the night, what do I do if it won't ever turn on again? Is this under warranty???
Panic!!!!!!
Dude, it's like the Note 7. It was said it's water resistant but it gave a "check ports" warning after 5 minutes in the water. Never take any "Waterproof" gadget stuff seriously. As it says it's "Resistant". Not "Immune". How much the device will resist is always a mystery in any typical case.
But I don't think that it would be a problem if you'd just shoot a few under water videos for a few minutes. Just don't keep the phone submerged for too long and it should be ok.
admad said:
You see, the problem is that even if I submerge the phone 1m below the surface of tap water and I won't use it, Sony will not accept the device under warranty if it gets water damaged, and that is something that IP rating allows me to do, and Sony won't acknowledge. So you see, looks like you are contradicting yourself .
It's funny that Samsung and other manufactures don't have a problem with acknowledging warranty claim for water damaged IP68 phones.
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And how do you know that they won't accept it? No one has ever done that so you are literally talking out of your ass right now.
MiniDemonic said:
And how do you know that they won't accept it? No one has ever done that so you are literally talking out of your ass right now.
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I was about to quote from Sony site the conditions for water damage warranty, and I found this, that's weird.
" Take your device swimming
If your Sony smartphone or tablet is waterproof to IPX8 standard*, then you can use it in a chlorinated swimming pool. However, avoid keeping the device in the pool for too long and remember to rinse it off thoroughly with fresh water once you get out.
Over time, chlorinated water can corrode the rubber seals, so prolonged use in chlorinated water is not recommended. But if you want to use your device to get underwater close-ups of a spectacular dive or your child’s first swimming lesson, go ahead.
* Sony devices that are rated IPX7 or lower should not be exposed to chlorinated water."
http://support.sonymobile.com/global-en/dm/water-and-dust-resistance/
Did they change the policy with using the phone in water?
admad said:
I was about to quote from Sony site the conditions for water damage warranty, and I found this, that's weird.
" Take your device swimming
If your Sony smartphone or tablet is waterproof to IPX8 standard*, then you can use it in a chlorinated swimming pool. However, avoid keeping the device in the pool for too long and remember to rinse it off thoroughly with fresh water once you get out.
Over time, chlorinated water can corrode the rubber seals, so prolonged use in chlorinated water is not recommended. But if you want to use your device to get underwater close-ups of a spectacular dive or your child’s first swimming lesson, go ahead.
* Sony devices that are rated IPX7 or lower should not be exposed to chlorinated water."
http://support.sonymobile.com/global-en/dm/water-and-dust-resistance/
Did they change the policy with using the phone in water?
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Yes they changed the policy with using the phone in water because you know, they got sued over it. You were the one that linked the lawsuits but seems that you either didn't read the articles or you have the memory capacity of a goldfish.
The support page you linked is an old support page from before they got sued. If you actually use the website to find the waterproof article you will find this: http://support.sonymobile.com/gb/xperiaxzpremium/dm/waterresistant/
Using google will give you old results because that's how google works, more links to a page and more visits on a page puts it higher up in the search results and I can guarantee you that an old article for the Z-Z5 series will have a lot more visits and links than a new article for the X-XZP.
Do not expose the device to seawater, salt water, chlorinated water
The IP rating of your device was achieved in laboratory conditions in standby mode, so you should not use the device underwater, such as taking pictures. Do not use the device to take photos while performing any type of activity underwater, including diving or snorkeling.
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Here is also a quote from the Warranty Information PDF you can download for the device.
This warranty does not cover any failure of the Product that is due to:
• Use in environments where relevant IP rating limitations, if applicable, are exceeded
(including liquid damage or the detection of liquid inside the device resulting from
such use).
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You are under warranty as long as you use the phone within it's IP rating limitations, which in this case is up to 1.5m and 30min in TAP WATER in standby mode. They can test if the phone is still waterresistant or not by pressure checking it. If that pressure check fails then your phone was probably defect and the warranty is still applicable BUT if the pressure check doesn't fail that means your phone is still waterresistant and you 99% likely didn't close the tabs correctly and that's why your phone was water damaged. Also, don't think about artifically making the phone lose it's pressure sealing if you get it water damaged because they will most likely notice that.
Most people that had water damaged Xperias didn't close the covers correctly and was denied their warranty, that's probably where you got the idea that "Sony doesn't accept water damage in their warranty" from. Some people had defect phones and those people did get the phone fixed/replaced under warranty.
I have a question about resting my device inside the bath room while I shower (not inside the shower, just in the same room)?
I am not planning on never actually getting the device wet or submerged, however, on the advertisement on the device there are these statements:
"Water Resistant
Guard against rain.
A drop of rain shouldn’t get in the way of you and your smartphone, whether you’re gaming or calling. So, we equipped the OnePlus 6 with weather protection. Just don’t take it out for a swim.①"
"①Water resistant under certain conditions. OnePlus does not recommend excessive submersion. Please see product warranty for more information."
But on the warranty information there is this statement:
"The limited warranty does not cover: Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical or electromechanical stress."
Also on the product manual and safety information that came inside the box, there are these two statements:
"The device is not water-resistant. Please keep away from moisture and humidity"
Under operating environment:
"Only operate your phone between 0-35° C temperature and 35-85% humidity"
So the advertisement implies that it should be fine on light rain and humid environments but the warranty and safety manual implies that moisture would ruin the device.
My only question is if I can rest my device inside the bathroom while I shower (not actually inside the shower but inside the room) because I use a bluetooth speaker to listen to podcasts while I shower (the BT speaker is IP68 certified and that one is actually inside the shower, but phone still needs to be in the same room to stream audio). I read the average humidity on a house is 50% but I am not sure how high it gets on a shower room with hot water to the point where mirror get fogged up.
I've never had any problems at all with samsung devices since S6, S7, S8+, Note 8, S9+ but we all know those are IP68 certified.
Will the OnePlus 6 be fine without getting wet but inside the bathroom while I take a shower?
Thank you!
I have never had an issue with any phone I have ever had. Op3t, lgg4, Xperia t2 ultra, htc one x. I usually put them on top of the sink or something.
mikex8593 said:
I have never had an issue with any phone I have ever had. Op3t, lgg4, Xperia t2 ultra, htc one x. I usually put them on top of the sink or something.
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Thank you! this is what I was looking for. I submitted a ticket to 1+ but I'm sure they'll just tell me to not do it or I'll void the warranty and the phone will explode lol.
If you had no problems with the 1+ 3T I guess the 6 should be fine with the extra protection it has which looking at jerryrigeverything video didn't look too bad.
For how long did you have the 3T and did you do this in a daily basis or occasionally?
Another option could be just put it in a ziploc bag if I'm still paranoid but that is just extra hassle and inconvenience
vwite said:
Thank you! this is what I was looking for. I submitted a ticket to 1+ but I'm sure they'll just tell me to not do it or I'll void the warranty and the phone will explode lol.
If you had no problems with the 1+ 3T I guess the 6 should be fine with the extra protection it has which looking at jerryrigeverything video didn't look too bad.
For how long did you have the 3T and did you do this in a daily basis or occasionally?
Another option could be just put it in a ziploc bag if I'm still paranoid but that is just extra hassle and inconvenience
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Can't confirm having it in the steam all the time but I can definitely say it stands up well in my pocket while building a power plant for an entire year in all weather conditions from 105° with 95% humidity to -6°. That was with the 3t. I'm sure the 6 would do even better with an unofficial "waterproofing".
Every phone I've personally ever used/owned were completely fine in steamy bathroom and rain all the time.
The only time there's a problem is with too much moisture on the screen or fingers making touchscreen basically unusable.
Taking your device into your bathroom while showering is likely fine. I'm sure you're not hanging it above you while showering, yeah? So it's not getting too steamed.
Sent from my OnePlus 6 using XDA Labs
Of course I'd do this with a $1300 phone..... I've looked at some other posts and they all say the mic is offset by 90 degrees. Those these were all on the older model phones. I thought I heard a pop when I put the pin in the mic hole but I may be losing my mind. Tested the speaker with multiple times and it seems fine. Any chance I screwed up the waterproofing?
P.S. Why in the world do they still make the hole the same exact size as the sim slot....
That horrible feeling when you realise...
You've two options - the first (and probably more sensible) - doubtless they've already allowed for this and don't put anything delicate in the path so you won't have damaged anything - use your device and you'll forget it ever happened.
Or... put your note in a bucket of water for a bit to determine one way or another if you've affected the water proofing.
If the microphone is working then it must surely be all ok?
neilw said:
That horrible feeling when you realise...
You've two options - the first (and probably more sensible) - doubtless they've already allowed for this and don't put anything delicate in the path so you won't have damaged anything - use your device and you'll forget it ever happened.
Or... put your note in a bucket of water for a bit to determine one way or another if you've affected the water proofing.
If the microphone is working then it must surely be all ok?
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My nervous twitch was getting the better of me so I went with option 2. I put it in a sink full of water for about 20 minutes. Everything seems to still be working now 4+ hours later. So knock on wood, hopefully they accounted for that like the past phones.
It's fine, if you have every watched Jerry Rig on YouTube they make them so the sim ejection tool doesn't harm them. No biggie you're good to go man!!
Sent from my SM-N975U1 using Tapatalk
Yea, definitely no damage done. As you said yourself, the mic is round a 90 degree bend for this very reason. All you did is press the tool against the wall of the bend. You can rest easy
Yeah, don't worry, many of us have done this and many more will still do!
As others have said it won't damage the microphone because the way this opening is designed.
Breathe!!