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I recieved my Z3 10 days ago.
It's superfast and the batterylife is awesome.
But 2 days ago, i noticed a damage in my Screen.
It's not big, but you can feel and see it..
I never dropped the phone, i even didn't use it often, because actually it's my secondary phone.
I never put it in my pocket with keys or money or anything.
So this morning i noticed a crack in the screen.
It's not big, too. But you can see it..
It looks like the screen is to big and instable and cracked.
This happened over night without any external influence.
Anybody got this too?
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
Actually, the screen of the Z2 cracked spontaneously over the night some people. (From one corner to another.) Sony is not using Gorilla Glass but the Dragontrail, idk how good it is.
tft said:
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
Click to expand...
Click to collapse
I will upload pics tomorrow..
Sent from my D6603 using XDA Free mobile app
Another one of those my screen mysteriously cracked for no reason thread.... I'm not sure what to make of these on XDA?
The amount of complaints are growing so quickly, all the chances of my buying a Z3 are fading.
I think it's time for a recall (that they will never do).
rdosti said:
The amount of complaints are growing so quickly, all the chances of my buying a Z3 are fading.
I think it's time for a recall (that they will never do).
Click to expand...
Click to collapse
I feel the same way.. I went ahead and ordered an iPhone 6 plus to hold me over until I make up my mind and Sony decide to release price and availability on T-Mobile.
So here are some pictures.
It's a very small crack, it doesn't disturbs me but i think it isn't waterproof anymore...
Sent from my D6603 using XDA Free mobile app
I have an idea what can cause the crack.
When i hear Music with the speakers and full volume, the display vibrates a bit.
Can this be the reason?
Sent from my D6603 using XDA Free mobile app
tft said:
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
Click to expand...
Click to collapse
Actually, it happens when the glass is under pressure / stress.
Gave my mum my Galaxy Nexus a half year ago. A week ago she put it in a stacker in the car with much space, but rubber on the ground. We drove an hour on the Autobahn, not even fast, suspension doesn't even move much because it's so flat.. still it broke into 100 pieces, I've never seen a cracked screen like that. It didn't even move. But to be fair, it fell to the ground very often. Like 20 times, without any damage. I guess it was a bit under stress / pressure and cracked at the slightest touch...
If the glass from the z3 is under stress because it's a faulty unit, it may even crack because of a fast changing temperature. Out of your pocket --> cold table? Could happen imo. That should be covered by the warranty imo. But that depends on the country where you live in.. In germany for example we have a relatively strong consumer protection. If you have absolutely no scratches on the phone, it should be obvious that this is not your fault.
paysen said:
Actually, it happens when the glass is under pressure / stress.
Gave my mum my Galaxy Nexus a half year ago. A week ago she put it in a stacker in the car with much space, but rubber on the ground. We drove an hour on the Autobahn, not even fast, suspension doesn't even move much because it's so flat.. still it broke into 100 pieces, I've never seen a cracked screen like that. It didn't even move. But to be fair, it fell to the ground very often. Like 20 times, without any damage. I guess it was a bit under stress / pressure and cracked at the slightest touch...
If the glass from the z3 is under stress because it's a faulty unit, it may even crack because of a fast changing temperature. Out of your pocket --> cold table? Could happen imo. That should be covered by the warranty imo. But that depends on the country where you live in.. In germany for example we have a relatively strong consumer protection. If you have absolutely no scratches on the phone, it should be obvious that this is not your fault.
Click to expand...
Click to collapse
I've had enough phones to know, they don't break from forces of nature or on their own. Hot to Cold, Cold to hot, faulty or not, doesn't happen.
Jonathan-H said:
I've had enough phones to know, they don't break from forces of nature or on their own. Hot to Cold, Cold to hot, faulty or not, doesn't happen.
Click to expand...
Click to collapse
You had some phones and they didn't break? Wow.
I had some cars that didn't break in years of usage. So cars can't break from forces of nature or on their own.
When there is constant pressure on the glass from the frame itself, it will break much faster or with less force.
But keep ignoring the facts and please, please never read this:
http://en.wikipedia.org/wiki/Spontaneous_glass_breakage
OP should read this, Sony repaired several Xperia Z1 phones for free:
http://www.nextpowerup.com/news/520...cked-glass-sony-might-repair-it-for-free.html
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
cschmitt said:
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
Click to expand...
Click to collapse
I answered all the questions.
@paysen
Ich bin deutsch
So i have to send my device to Sonys repair center.
There is nothing more on it.
It's just like a new Z3 wich was taken out of the box 5 minutes ago.
Sent from my D6603 using XDA Free mobile app
There is no pressure from the frame, the glass fits inside it and rests on a lip. Hence why people have "gap issues". The actual frame puts no pressure on the glass under normal use as far as I can see. Unless of course the frame warps slightly, then I could see pressure building up at corners.
Sent from my D6603 using Tapatalk
Sorry - problem confirmed !
shook187 said:
Another one of those my screen mysteriously cracked for no reason thread.... I'm not sure what to make of these on XDA?
Click to expand...
Click to collapse
That's what I thought, too. And I had the same ideas like that famous "neighbor's cat", didn't take it for serious.
Till this morning, when I found a nice crack in the screen after charging the Z3 over night, listening to music prior to sleeping.
Crack starts at the right side if the upper speaker, extends down to the lower left edge of the phone. You can see and feel it, touchscreen still working, but with problems.
No drops, no weight placed on the Z3, no famous cats, not even mice.
Reason ? Unknown.
A bold guess: Vibrations. Z3 was resting with it's lower edge against a metal bar of the little table next to my bed, I had music playing quite loud. As the upper speaker causes the phone to vibrate noticeably, the constant vibrations plus the metal bar preventing the Z3 from moving might have caused the issue. And it's the upper speaker where the crack starts.
Oh, oh, Sony...
UPDATE
Just had a call with Vodafone Germany - they told me it's a KNOWN problem many users experienced. They also revealed it's a manufacturing fault, and there's an agreement with Sony regarding repair or exchange of affected devices.
Passi1909: Du bist also nicht allein.
Oh, oh, Sony...
UPDATE 2
Just had a chat with Sonymobile. Unfriendly as ever. OF COURSE they don't know anything about the problem. OF COURSE there are no manufacturing defects. OF COURSE they don't know anything about agreements with Vodafone.
So it's the typical Sonymobile Germany habit. (They also completely ignored thousands of bent Z2 Tablets a few months ago.)
Presently, I am speaking with Vodafone Germany again to find a proper solution. But I guess I'll say goodbye to the Z3, don't want to risk another failure.
Aha, interesting. NOW Vodafone Germany (different agent) claims there are NO agreements with Sony.
Strange world.
Trying the Sony repair service, now.
I can foresee a nice class lawsuit headed their way. Sony might go bankrupt in a couple of years the way they have lost the walkman wars (audio wars), and forget about Video wars too - Samsung and LG are really getting in there, and mobile wars - gone are the days where the P800, P900, P1000 (??) were the best phones ever to the fact that Apple now has a clear dominance there and Samsung has literally taken Sony out when it comes to Android.
I can imagine that it might be time to teach Sony a lesson of cheating people with 6 monthly devices that are "downgrades" in terms of "life".
Chefproll, start recording your calls and get things documented.
I wanted to finally buy a sony Smartphone on christmas, in this case the z3, but after I've heard a lot worse problems from this, I can probably forget it. pity, because i thought that the sony xperia z3 is the most prettiest and best Smartphone on the market
tamilplaya98 said:
I wanted to finally buy a sony Smartphone on christmas, in this case the z3, but after I've heard a lot worse problems from this, I can probably forget it. pity, because i thought that the sony xperia z3 is the most prettiest and best Smartphone on the market
Click to expand...
Click to collapse
It's a nice, cute device which is real fun to play with.
But I just cannot live with the subzero camera - and with a crack in the display. Device now is unusable, touchscreen now behaves totally erratic.
I just ordered a Samsung Galaxy S5. I NEVER EVER wished to buy another Samsung device. But after my experience with the Z3's camera, the cracked screen (don't listen to music) and the attitude of the Sonymobile staff - goodbye, Sony.
Chefproll said:
It's a nice, cute device which is real fun to play with.
But I just cannot live with the subzero camera - and with a crack in the display. Device now is unusable, touchscreen now behaves totally erratic.
I just ordered a Samsung Galaxy S5. I NEVER EVER wished to buy another Samsung device. But after my experience with the Z3's camera, the cracked screen (don't listen to music) and the attitude of the Sonymobile staff - goodbye, Sony.
Click to expand...
Click to collapse
i will buy a htc one m8 or a nexus 5.
i cannot believe this ****...
Hello,sorry for my English.
I have a question about z3 bending.
Z3 was made from glass and metal so it can bend easily in my opinion?
I hope its not bad like an 6+. What's your opinion? I Do not wear tight pants, but as a rule Sweatpants(sport pants (?))
Please, search in Google before question such things, however, this are some videos that I found in youtube:
http://www.youtube.com/watch?v=guF8uBKfyQk - Compact
http://www.youtube.com/watch?v=guF8uBKfyQk - Compact
http://www.youtube.com/watch?v=KxY_VzPiM_8 - The title sayid Z3 but it's actually the Z2.
http://www.youtube.com/watch?v=HGgjBxJNMG4 - Compact
The Z1 has several reports of bending, but seems that is not the case here:
https://www.google.com/search?q=xperia+z1+bend&tbm=isch
The Z, Z1 suffer Self-cracking too:
https://www.google.com/search?q=self+crack+screen&tbm=isch
lol this bending thing is too funny, just cause the Iphone bend every phone bend now?
Oh, come on!!, People gets crazy about bending phones. All phones are affect to bending, you can bend any phone, don't know why so such a collective histery. Phones are not made to wear on the back pocket and sitdown all day. People are the only guilty about that, just need to have more caution.
It's not wrong to be curious or worried about a device bending. I mean you paid top money for that device, of course you worry if it might easily bend and break.
NoTengoBattery said:
Please, search in Google before question such things, however, this are some videos that I found in youtube:
http://www.youtube.com/watch?v=guF8uBKfyQk - Compact
http://www.youtube.com/watch?v=guF8uBKfyQk - Normal
http://www.youtube.com/watch?v=KxY_VzPiM_8 - Normal
http://www.youtube.com/watch?v=HGgjBxJNMG4 - Compact
The Z1 has several reports of bending, but seems that is not the case here:
https://www.google.com/search?q=xperia+z1+bend&tbm=isch
Click to expand...
Click to collapse
Videos 1,2&4 here are all about the z3 compact. While the third one is about the z2.
I had a Z3 that bent. Never put it in my back pocket but was wearing some tighter than usual jeans and had it in my front pocket. The next day I noticed a bend in the aluminum just behind the volume rocker. I've mentioned this in other posts. Sold it and bought a new one and so far no bending. Still love the phone.
there is no spoon
Please post questions in the Q&A section
Thread moved
Damn, bought a brand new Ferrari and bumped into my neighbours car. Now it's broken! Obviously, paid big money for it, how come it's not made for such small everyday impacts?!
Heaven! :banghead:
Sent from my D5803 using XDA Free mobile app
Okay...
My phone got bent today in my front pocket for no reason!
Op, did you claim your warranty and fix it or you had to pay fully for it?
And how much did it cost to fix it?
My phone got bent in my pocket aswell, which made the metal frame pop near the dock connection
Hi Z3 owners.
I just noticed a rather disturbing clicking noise from my Z3 when picking it up yesterday. After prodding about with it for a couple of minutes, it turns out that its coming from the middle of the back panel on the phone.
It sounds like the glue has come unstuck in the middle between case and phone. Only seems to be in the middle though, nowhere else.
Just wondering if anyone else has had the same issue? Or if its always been there and is just something ive never noticed before.
Im just a little concerned about the effect on water resistance. It looks like it was a significant problem on the Z / Z1 but, not seen any reports on the newer Z models.
TIA
I just did a quick check and..... it does make noises
Apparently Sony doesn't know how quality control works....
I've had this issue on both of my Z3's. The first one was not waterproof and failed underwater, the touchscreen no longer works.
My new one will be going back to T-Mobile as the camera button is defective as well...
My Z3 has a really visble touchscreen grid. I don't live in the Sahara and this little spring sun makes it light up and sparkle like it wanted to remind me it's there.
They said Z2 was affected and Z3 was problem free, probably Z2 had a grill more than a grid.
Tell me I'm the only one and Sony will be happy to swap my unit for a new one.
Please tell me
ps a part from that (and other problems my screen has) I'm absolutely in love with this phone and it has been only a dozen hours.
The Grid is on every Z3 I've seen so far. One mate has an protection cover and its the only way to make it "barely" visible.
I let my phone repair under warranty because of this dots but the new touchscreen is only slighly better. The dots and grid is still visible in sunlight.
The iPhone and Samsung I owned before didn't have this "grid". It annoys me a bit and for sure I will never buy an phone again which shows these.
Z...Z1...Z2 and now Z3 - all devices had or have those dots..
That's digitaliser Sony is using...
If I can remember well, I think my old Xperia S had same digitaliser as well...
That's right, I also saw this only on Sony devices but I really don't care a bit for that....
It's not problem, it's not hardware failure - Sony built it that way...
Z3 powered by Tapatalk
Coming from Z5, XZ seems like a superior downgrade.
Double tap to wake is so annoying that i want to throw this phone against a wall.
Loud speakers are the worst compared to any smartphone. Seriously guys try this, when I was on a call I've put it on speakers and I was like there is no diff between turning on and off the speakers.
You here same amount of sound with or without turning the speakers on while on a call.
Only thing that is improved on this phone compared to z5 is snappy fingerprint sensor.
I am a Sony fan and maybe its time to rethink.
I've damaged my Z5 by takin it to swimming pool.
Now I even regret buying XZ?
agentsandy007 said:
Coming from Z5, XZ seems like a superior downgrade.
Double tap to wake is so annoying that i want to throw this phone against a wall.
Loud speakers are the worst compared to any smartphone. Seriously guys try this, when I was on a call I've put it on speakers and I was like there is no diff between turning on and off the speakers.
You here same amount of sound with or without turning the speakers on while on a call.
Only thing that is improved on this phone compared to z5 is snappy fingerprint sensor.
I am a Sony fan and maybe its time to rethink.
I've damaged my Z5 by takin it to swimming pool.
Now I even regret buying XZ
Click to expand...
Click to collapse
So far I've owned a Z, M4 Aqua, Z3, briefly used a Z5 and I seriously have difficulty seeing how the XZ or XZs for that matter could be a downgrade in any aspect. The only thing I can't get over not having is the magnetic charger plug I had on the Z3, I would trade the fingerprint scanner for that in a heartbeat.
What do you mean there's no difference in using voicalls through earspeaker and loudspeaker? The speakers on this thing are way better in loudness, bass and clarity compared to both Z3 and Z5. Apart from the HTC One M8 I used briefly, XZ is the best I've heard so far. That BoomSound on HTC is insanely good, and when you take the phone apart it becomes clear why, those speakers are huge.
What's wrong with the double-tap?
Do you maybe have a defective unit on your hands???
Atrax2010 said:
So far I've owned a Z, M4 Aqua, Z3, briefly used a Z5 and I seriously have difficulty seeing how the XZ or XZs for that matter could be a downgrade in any aspect. The only thing I can't get over not having is the magnetic charger plug I had on the Z3, I would trade the fingerprint scanner for that in a heartbeat.
What do you mean there's no difference in using voicalls through earspeaker and loudspeaker? The speakers on this thing are way better in loudness, bass and clarity compared to both Z3 and Z5. Apart from the HTC One M8 I used briefly, XZ is the best I've heard so far. That BoomSound on HTC is insanely good, and when you take the phone apart it becomes clear why, those speakers are huge.
What's wrong with the double-tap?
Do you maybe have a defective unit on your hands???
Click to expand...
Click to collapse
It takes atleast 4-5 attempts to wake the device by double tap. I've searched and found that it happens often when device goes to sleep on its own.
They said its a software bug, but already running 7.1.1 and i'm still waiting for a fix.
And regarding speaker sound I dont know if you have used z5 but I've used it for 1 and a half year. I do feel like there is awfull low sound from speakers.
Being a pioneer in sound quality this is really bad from sony. Some might say its a trade for waterproof, but S7 edge is doin quite fine.
My XZ is just one month old btw. It has been imported in oct 2016. Been quite a long time on shelf, but hope that has nothin to do with anything.
agentsandy007 said:
It takes atleast 4-5 attempts to wake the device by double tap. I've searched and found that it happens often when device goes to sleep on its own.
They said its a software bug, but already running 7.1.1 and i'm still waiting for a fix.
And regarding speaker sound I dont know if you have used z5 but I've used it for 1 and a half year. I do feel like there is awfull low sound from speakers.
Being a pioneer in sound quality this is really bad from sony. Some might say its a trade for waterproof, but S7 edge is doin quite fine.
My XZ is just one month old btw. It has been imported in oct 2016. Been quite a long time on shelf, but hope that has nothin to do with anything.
Click to expand...
Click to collapse
Do you know the double-tap works only on center region of the screen? Once I learned that, it made a lot more sense and I have no issues with that any more. It's like that by design and on purpose, to prevent accidental double-tapping.
Uhm...have you compared the sound from the S7 Edge and the XZ? It's night and day, in favor of the XZ. Dude, there's either something wrong with your unit, or you are talking nonsense.
Actually, there are a couple of videos comparing this on youtube, iPhone 7 included, the XZ beats S7 by a mile in sound.
What do you mean on the shelve? Like in the store display or on the shelve at home in a box? If it was the second one, doesn't matter. If it was a display unit in the store...yes, it matters.
The XZ should be better thatn Z5 in every aspect, no question about it.
Yes, I used Z5 briefly, before it I used the Z3. I was very dissapointed by the overheating and battery life so I went back to Z3 and now XZ. Z5 is a beautiful phone, at first I was very happy to get it after Z3, but in practical terms it became a nightmare for me. Nothing to this day beats the battery life of my Z3. And that magnetic charger was a thing of beauty, unfortunate they ditched it.
Atrax2010 said:
Do you know the double-tap works only on center region of the screen? Once I learned that, it made a lot more sense and I have no issues with that any more. It's like that by design and on purpose, to prevent accidental double-tapping.
Uhm...have you compared the sound from the S7 Edge and the XZ? It's night and day, in favor of the XZ. Dude, there's either something wrong with your unit, or you are talking nonsense.
Actually, there are a couple of videos comparing this on youtube, iPhone 7 included, the XZ beats S7 by a mile in sound.
What do you mean on the shelve? Like in the store display or on the shelve at home in a box? If it was the second one, doesn't matter. If it was a display unit in the store...yes, it matters.
The XZ should be better thatn Z5 in every aspect, no question about it.
Yes, I used Z5
Click to expand...
Click to collapse
I had no problem waking Z5, here i am just comparing both. Its not like i had to tap on the middle of the phone on Z5.
By Shelf I mean its in a retail packaging but unsold.
My phone is brand new.
agentsandy007 said:
I had no problem waking Z5, here i am just comparing both. Its not like i had to tap on the middle of the phone on Z5.
By Shelf I mean its in a retail packaging but unsold.
My phone is brand new.
Click to expand...
Click to collapse
I get that, it works differently on the XZ than Z3 and Z5, the double-tap doesn't work on the edges of the screen, try it. It's by design, and once you learn that, it's fine, just tap near the center region. It's like on laptop touchpads, the edges don't react to click gestures, only scroll and such, it's to prevent unwanted taps. Why is this a huge issue...
I was actually happy with this because the Z3 would unlock on its own in my pocket, i don't have that issue with the XZ.
So, have you compared the sound on S7 to XZ yet?
Atrax2010 said:
I get that, it works differently on the XZ than Z3 and Z5, the double-tap doesn't work on the edges of the screen, try it. It's by design, and once you learn that, it's fine, just tap near the center region. It's like on laptop touchpads, the edges don't react to click gestures, only scroll and such, it's to prevent unwanted taps. Why is this a huge issue...
I was actually happy with this because the Z3 would unlock on its own in my pocket, i don't have that issue with the XZ.
So, have you compared the sound on S7 to XZ yet?
Click to expand...
Click to collapse
Sorry, I've not compared yet. I'm in my home town now (Village).
I'll compare once i go to my work place.
I agree, I'm really regretting going for the XZ after the Z3.
In my case performance and battery life are the main issues, although the speaker volume also annoys me, but it wasnt better on the Z3 so i cant complain.
I usually travel in hot countries, last week i was in Kuwait and it was 38-40 c ambient, so naturally, the XZ with its thin metal back got very hot very quickly and reached 46c doing basic stuff like phone calls and whatsapp. It got so slow I wanted to break it in half; it hangs, its slow, its not so smooth (all compared to the 3 year old Z3) and this all starts at around 38-39c.
Also battery life is very inconsistent; sometimes I get 4 hrs SoT, sometimes like yesterday (normal day without anything special) I get 2 hrs.
One more thing; out of no where something melted inside the charging port and the charger wont go in properly anymore, the phone is always in a case and nothing goes into the port.
If my Z3 hardware didn't give up I would've kept using it, unfortunately I'm stuck with the XZ until the next Pixel comes out. I'm also working on fixing the hardware parts of the Z3 that are damaged and going back to using it again with the XZ as a second phone for camera and media consumption.
agentsandy007 said:
Coming from Z5, XZ seems like a superior downgrade.
Double tap to wake is so annoying that i want to throw this phone against a wall.
Loud speakers are the worst compared to any smartphone. Seriously guys try this, when I was on a call I've put it on speakers and I was like there is no diff between turning on and off the speakers.
You here same amount of sound with or without turning the speakers on while on a call.
Only thing that is improved on this phone compared to z5 is snappy fingerprint sensor.
I am a Sony fan and maybe its time to rethink.
I've damaged my Z5 by takin it to swimming pool.
Now I even regret buying XZ
Click to expand...
Click to collapse
Double tap is working fine after. 417 fw.
Loudspeakers aren't the best. But not the worst. Some smartphones do worst than this. On call i agree only one defect on 1000 pros. But root solve that.
I have compared z5 from xz... And xz is far away better and stable. Z5 thanks to snapdragon 810 have a confused battery. Sometimes is Great, Sometimes is horrible. Camera is very worst, performances too. Fingerprint too. Only pro is speakers.
djgigi94 said:
Double tap is working fine after. 417 fw.
Loudspeakers aren't the best. But not the worst. Some smartphones do worst than this. On call i agree only one defect on 1000 pros. But root solve that.
I have compared z5 from xz... And xz is far away better and stable. Z5 thanks to snapdragon 810 have a confused battery. Sometimes is Great, Sometimes is horrible. Camera is very worst, performances too. Fingerprint too. Only pro is speakers.
Click to expand...
Click to collapse
My device is runnin 41.2.A.2.199
But as Atrax stated middle of the screen works fine for double tap. But it sure is annoying coming from z5. I just don't feel like it as a feature.