Dropped calls when going from lte to hspa/hspa+ - ONE Q&A, Help & Troubleshooting

Just recently I've noticed that I drop calls when I'm on a LTE signal. It is very annoying. Is anyone else having this problem. Does anybody have any idea what is going on here. I notice if I have a HSPA/HSPA+ signal I don't drop calls.
Actually I noticed if I turn LTE off I don't drop calls at all. I am on the AT&T network if that matters.

tdamocles said:
Just recently I've noticed that I drop calls when there is a week LTE signal. It is very annoying. Is anyone else having this problem. Does anybody have any idea what is going on here. I notice if I have a strong HSPA plus signal I don't drop calls.
Actually I noticed if I turn LTE off I don't drop calls at all. I am on the AT&T network if that matters.
Click to expand...
Click to collapse
Same network, similar but different issue. Within the last couple of days my phone now hangs up the call after a few seconds. Sitting at my desk, signal strength is in the -70's, a call comes in and the LTE symbol drops to HSPA or HSPA+, (good so far) then no icon shows then the signal indicator goes completely blank, the call hangs up then after a brief pause the phone reconnects to LTE. I'm completely stock, running the latest CM 11S and I've tried everything I can think of to figure out the problem. I've wiped the phone, stopped using Google Voice, I have not added new apps lately, swapped out my SIM card into my OPPO Find 7A and it works flawlessly...I'm at a loss. At this point pre-ordering the N6 can't come soon enough for me.

That is actually what happens to me but I couldn't explain it as well. I'm on a cm11 rom.
I'm wondering if it has something to do with AT&T.

Have you updated to 38r?

tdamocles said:
Have you updated to 38r?
Click to expand...
Click to collapse
Yup, updated as soon as it came out so it's been a few week now for me. Had the phone since early June, this has been my real first issue I can't overcome....pissed

Have you tried to turn off lte and just run it on 3g?

tdamocles said:
Have you tried to turn off l t e n just run it on 3_g?
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Click to collapse
No and at this point I kind of don't care since I'm getting the N6 as soon as it launches. I can make due with my Find 7A for a few more weeks. In some regards it's actually better as a phone than my OPO. Probably going up on Swappa soon!

I was just wondering if yours is acting the same way with the lte deactivated.

Yep had this since i got the phone, sometimes on lte it just wont let me call and say " mobile network unavailable ", been on 3g for a long time and haven't had any problems.
probably because lte coverage where i live is meh.

Yeah but WTF, this is bull**** to have an LTE phone and force it on 3G. I'll put the SIM card back in and try on 3G for a bit but if I get frustrated and throw the thing out the window its on you : -)
---------- Post added at 05:48 PM ---------- Previous post was at 05:19 PM ----------
So far so good when selecting 3G the phone holds the HSPA or HSPA+ signal.

Looks like on the 1 + forums there's a lot of people having the same problem. Someone said it's going to get fixed in the next ota. Looks like the last update 38r boogered something up.

I just want to say that for those who are not aware if your phone shows low LTE signal, that has absolutely nothing to do with voice services and the quality of voice services you might get. As soon as you type in a number and hit call the phone automatically hands off connection from LTE to HSPA or 3g to make the call. This is 100% normal. VoLTE is not available on our phone nor is it activated on Tmobile yet I dont think but likely soon.
I expect that once we get official Lollipop and tmobile works out their nexus wifi calling dealio they got going on then we will also be getting the same wifi calling and texting magic. No need to get freaked out people.

tonu42 said:
I just want to say that for those who are not aware if your phone shows low LTE signal, that has absolutely nothing to do with voice services and the quality of voice services you might get. As soon as you type in a number and hit call the phone automatically hands off connection from LTE to HSPA or 3g to make the call. This is 100% normal. VoLTE is not available on our phone nor is it activated on Tmobile yet I dont think but likely soon.
I expect that once we get official Lollipop and tmobile works out their nexus wifi calling dealio they got going on then we will also be getting the same wifi calling and texting magic. No need to get freaked out people.
Click to expand...
Click to collapse
I was aware that there was no Volte. I know that it is normal to go to 3g but it never dropped a call doing that before. I must disable lte so the call doesn't drop. I know this only because I have an att microcell and it forces my phone to 3g for full 5 bar voice service.

Yea microcells do weird things, the hand offs are messed up in general in android I think with them. Sorry thought you were on tmobile. Still not use to being in a forum with an unlocked phone

Birdsfan said:
Yeah but WTF, this is bull**** to have an LTE phone and force it on 3G. I'll put the SIM card back in and try on 3G for a bit but if I get frustrated and throw the thing out the window its on you : -)
---------- Post added at 05:48 PM ---------- Previous post was at 05:19 PM ----------
So far so good when selecting 3G the phone holds the HSPA or HSPA+ signal.
Click to expand...
Click to collapse
Birdsfan or others,
By chance did you have wifi off? I just been doing some testing and noticed this:
wifi on/lte on = no dropped calls
wifi off/lte on = dropped calls
wifi off/lte off(3g only) = no dropped calls
If you want lte activated and make phone calls without it dropping calls then turn on wifi?
Check it out, see if it works.

I found the exact same results as tdamocles

Left the house and learned that there needs to be wifi in connected state for calls not to drop.

I just started having the same issue, exactly as described.
WiFi + LTE, no prob.
H/H+, no prob.
LTE without WiFi, phone switches to H/H+ and connects for about 2 seconds then hangs up while the signal icon goes blank, then back to LTE.
I tried reflashing stock 11S with a clean wipe, 38R.
I tried the latest nightly with a clean wipe.
Really at a loss here.

I really like the phone and CM but I need my phone to work as a phone....I'm done I'm pre-ordering the Nexus 6 Wednesday.

I dunno, I just tried reverting, via clean install, to 33r and the issue persists (did NOT go away).
Makes me worried it's a hardware thing.

Related

Disable LTE without custom ROM?

I have the ATT HOX and want to disable LTE due to the known issues with missed calls etc. Would it be possible to disable it through root access WITHOUT installing a custom ROM?
I'm not sure what AT&T do to their phones but can you not change it via Settings > Mobile Network > Network mode.
Sent from my HTC One XL using xda premium
thejosh86 said:
I'm not sure what AT&T do to their phones but can you not change it via Settings > Mobile Network > Network mode.
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
That's how it's done on my Rogers device.. should be the same on all.
this_is_nick6 said:
That's how it's done on my Rogers device.. should be the same on all.
Click to expand...
Click to collapse
Same on Telstra
Phone: HTC One XL
ROM: AOKP 4.2.1 MR1 preview w/ alloy blue theme
Launcher: Apex w/glaskart icons
Att one x doesn't have that function. Try to do it in service menu trying typing in *#*#4636#*#*
Go to phone info and scroll down. It works for me on clean Rom but not sure about stock rom
a670 said:
I have the ATT HOX and want to disable LTE due to the known issues with missed calls etc. Would it be possible to disable it through root access WITHOUT installing a custom ROM?
Click to expand...
Click to collapse
What known missed calls issue? What would LTE have to do with missed calls? LTE on AT&T is data only. It doesn't do anything with calls. You can dial *#*#4636#*#* and try to set it to gsm only or something.
Sent from my One X using Tapatalk 2
Believe me I have tried. It's not possible. But ik you said you didn't want to, but you really should look into custom ROMs. There's some that are basically stock with just better battery
Except for ATT. Its a well documented fact that they have it disabled. Any changes you make revert back to default.
this_is_nick6 said:
That's how it's done on my Rogers device.. should be the same on all.
Click to expand...
Click to collapse
Its a fairly well known issue with ATT and LTE phones.
As far as I can tell since LTE IS data only it has a hard time receiving calls when its connected to the LTE network. I think it has something to do with only having 1 antenna and it cant communicate on voice and data at the same time. Or, maybe not.:silly: All I know is that when my phone is connected to LTE I will not receive phone calls. All calls will ring a few times and then go to voice mail. I eventually get voice message notifications when the phone switches out of LTE.
Any changes made in the field test mode do not stick. Thank you very much ATT.
pside15 said:
What known missed calls issue? What would LTE have to do with missed calls? LTE on AT&T is data only. It doesn't do anything with calls. You can dial *#*#4636#*#* and try to set it to gsm only or something.
Sent from my One X using Tapatalk 2
Click to expand...
Click to collapse
a670 said:
Its a fairly well known issue with ATT and LTE phones.
As far as I can tell since LTE IS data only it has a hard time receiving calls when its connected to the LTE network. I think it has something to do with only having 1 antenna and it cant communicate on voice and data at the same time. Or, maybe not.:silly: All I know is that when my phone is connected to LTE I will not receive phone calls. All calls will ring a few times and then go to voice mail. I eventually get voice message notifications when the phone switches out of LTE.
Any changes made in the field test mode do not stick.
Click to expand...
Click to collapse
I've had 3 different LTE phones on AT&T and never had issues with missed calls and I'm constantly on a LTE connection. My phone kicks to hspa+ right before I receive a call and then it rings. Goes back to LTE about 30 seconds after I hang up. The only thing I can think of is that you are on LTE only in the field test mode thing. That will definitely give you call problems. What does it say that you are connected to when you go into the phone information menu?
Sent from my One X using Tapatalk 2
pside15 said:
I've had 3 different LTE phones on AT&T and never had issues with missed calls and I'm constantly on a LTE connection. My phone kicks to hspa+ right before I receive a call and then it rings. Goes back to LTE about 30 seconds after I hang up. The only thing I can think of is that you are on LTE only in the field test mode thing. That will definitely give you call problems. What does it say that you are connected to when you go into the phone information menu?
Sent from my One X using Tapatalk 2
Click to expand...
Click to collapse
I've had a few LTE phones too but I can confirm that this is an issue with AT&T and the HOX. (At least in certain areas.) The phone is *supposed* to do what you said and switch off LTE when a call comes in but that doesn't always happen. I've noticed it the most at my office where I usually have 4 bars of "4G LTE" or one or two bars of "4G". I'll have a long period of time with no incoming calls or texts and then when I make a call (and the phone switches to "4G") I get the backlog of voicemails and text messages. Hard resets haven't helped and AT&T refuses to admit that it's a problem.
Heres a summary of what I have found:
1 Being in field test mode does not affect incoming calls.
2. When making outgoing phone calls with LTE or HSPA displayed in field test mode, the connection will switch to UMTS and then revert back to LTE or HSPA after hanging up. I dont know what that means, just throwing it out there.
3. On a few occasions during my testing I have noticed that I could not receive calls when HSPA is displayed in field test mode. I think that the phone had just switched from LTE, although I havent been able to 100% verify that.
4. My connection at my house varies between LTE, HSPA,EDGE.
5. EDGE is great. My phone makes and receives calls all day long when I have a EDGE connection.
6. Most of my testing has been at home where I have crappy reception to begin with. On a few occasions when I had my wife with me I had her call my phone(connected to LTE). Same as when at home, my pone never rings.
pside15;36112809]I've had 3 different LTE phones on AT&T and never had issues with missed calls and I'm constantly on a LTE connection. My phone kicks to hspa+ right before I receive a call and then it rings. Goes back to LTE about 30 seconds after I hang up. The only thing I can think of is that you are on LTE only in the field test mode thing. That will definitely give you call problems. What does it say that you are connected to when you go into the phone information menu?
Sent from my One X using Tapatalk 2[/QUOTE]
ITNV said:
I've had a few LTE phones too but I can confirm that this is an issue with AT&T and the HOX. (At least in certain areas.) The phone is *supposed* to do what you said and switch off LTE when a call comes in but that doesn't always happen......".
Click to expand...
Click to collapse
Exactly!
I have Samsung Galaxy S3 on AT&T and I have same issue when connected to LTE. I have been working with AT&T CSR for over a week and no resolution yet. I have talked them into switching my data plan from 300MB LTE to Unlimited Standard Phone data plan. (Unlimited standard phone data plan uses HSPA+ and not LTE, which would resolve the issue)
From what I have understood so far, its not the phone, its the AT&T LTE network.
Wouldnt people with the same phone have more answers for you?
Sent from my HTC One XL
Who are you talking to
954wrecker said:
Wouldnt people with the same phone have more answers for you?
Sent from my HTC One XL
Click to expand...
Click to collapse
AlwaysNoob said:
I have Samsung Galaxy S3 on AT&T and I have same issue when connected to LTE. I have been working with AT&T CSR for over a week and no resolution yet. I have talked them into switching my data plan from 300MB LTE to Unlimited Standard Phone data plan. (Unlimited standard phone data plan uses HSPA+ and not LTE, which would resolve the issue)
From what I have understood so far, its not the phone, its the AT&T LTE network.
Click to expand...
Click to collapse
I didnt even know that kind of plan existed. Have you switched over yet? Does it work?:fingers-crossed:
a670 said:
I have the ATT HOX and want to disable LTE due to the known issues with missed calls etc. Would it be possible to disable it through root access WITHOUT installing a custom ROM?
Click to expand...
Click to collapse
Have you tried this? http://forum.xda-developers.com/showpost.php?p=27732183&postcount=8
954wrecker said:
Wouldnt people with the same phone have more answers for you?
Sent from my HTC One XL
Click to expand...
Click to collapse
No, because this issue is not related to the phone but its related to AT&T LTE network. So everyone on AT&T LTE network has same issue and not only people with HTC one X.
---------- Post added at 03:20 PM ---------- Previous post was at 03:17 PM ----------
a670 said:
I didnt even know that kind of plan existed. Have you switched over yet? Does it work?:fingers-crossed:
Click to expand...
Click to collapse
I was on phone with them last night. They have created a case number for me so their "technical team" can look into it. They promised me to get back to me before friday on this.
For changing the data plan, the CSR tried to change it but it didnt work yesterday. I blame it on the CSR because I know some people on XDA has done that before. I am gonna call them again and have a different CSR try it or me.
And plus, with this change, you get unlimited HSPA+ for just $10.
cr1960 said:
Have you tried this? http://forum.xda-developers.com/showpost.php?p=27732183&postcount=8
Click to expand...
Click to collapse
Thanks for the link. Those settings actually worked for me. I had already tried a couple different APN configs but none of them seemed to stick.
So, now I have successfully disabled LTE.
Unfortunately, I'm still having intermittent missed calls with the phone connected to HSPA. Also, At work in certain areas, we have rock solid LTE reception and guess what...no missed calls. WTFrack?
At home the only time I can get regular calls is when the phone is connected to EDGE.
I seriously think that there must some relationship between 4G/LTE and signal strength. Does anyone know If EDGE and 4G/LTE use the same towers or same power outputs?

[Q] Signalstrength and mobile internet connection issues

I often have issues with my signal being at 1 or 2 bars where friends of mine (Galaxy S3 and iPhone 4, but same operator) have like 4 or 5 bars. Sometimes people cant even call me even though my phone shows 1 bar of signal.
Buts thats not the worst thing. My mobile internet connection seems to not work EVERYTIME I'm in some kind of tunnel, sometimes even in normal houses. It shows that it tries to get information (arrow up and down) but it doesn't (it even switches from H to 3G, which doesnt even make sense). In the end it tells me the networks not working.
Does anybody have similar issues?
Some boost mobile user reported similar behaviour.
I've flashed the ICS radio and signal is much stronger. While running the jb update I would have full bars and still get 'bad connection please turn on WiFi to connect to the internet' 4g full signal would do the same thing. Until I flashed ICS radio of course.
---------- Post added at 10:05 AM ---------- Previous post was at 09:58 AM ----------
Edit. Probably the network, looks like jb radio is the same one, weird though my signal is much stronger now. Must have been a placebo, + the network being 'optimized'
Edit. Can any one verify the boost mobile jb radio? 'its the number under settings next to baseband'
Mine is 1.12.50.0516
russellvone said:
I've flashed the ICS radio and signal is much stronger. While running the jb update I would have full bars and still get 'bad connection please turn on WiFi to connect to the internet' 4g full signal would do the same thing. Until I flashed ICS radio of course.
---------- Post added at 10:05 AM ---------- Previous post was at 09:58 AM ----------
Edit. Probably the network, looks like jb radio is the same one, weird though my signal is much stronger now. Must have been a placebo, + the network being 'optimized'
Edit. Can any one verify the boost mobile jb radio? 'its the number under settings next to baseband'
Mine is 1.12.50.0516
Click to expand...
Click to collapse
I just got my replacement phone. Let's see if this One SV has the same problems. If so, I'll tell them to give me a different phone, I can't use it like that. I'll tell you guys.
I got a new one. It's a non LTE though. But it works way better now. Driving through tunnels makes my mobile Internet disconnect for a second now, but I guess that's pretty normal. Before it didn't work at all in tunnels. Maybe it had to do something with the LTE variant.
Gotta check if the phone signal got stronger too.
By the way I'm writing this while being in the subway station.
Sent from my HTC One SV using xda app-developers app
My LTE SV has roughly the same reception as my old phone, the Desire, which has always had great reception for me. So in your case it must have been either a defective terminal or maybe some weird software issue.
It's a shame, though, that they've replaced your SV with a non-LTE one. You did pay for the LTE version, that's what they should've replaced it with.
Well, something is still not right with this phone. Even though my mobile internet is working as intended now, I still have big connection issues. Sometimes (at least 5-10 per week) I lose my signal completely, which shouldn't be too much of a problem if it lasted for like 10 seconds or so, but it doesn't reconnect on its own. I have to restart my phone every time. People often can't call me for hours because I don't notice that it lost its signal once again.
I will call them and tell them I want a different phone as I'm still paying for it. I can't use this one anymore or at least not for my job.
Sent from my HTC One SV using xda app-developers app
Well, now that's weird. I mean OK, you might get one bad terminal, but to have it replaced and still have the same issues...?
It might be that your radio/ROM isn't compatible with the network, or maybe you have a bad SIM card. Try and replace the SIM, see what happens.
I live in a bad signal area. I usually get 1-2/5 bars on WCDMA and 3-4/5 GSM bars. Sometimes when the phone switches connections it'll take 2-5 seconds to do so, but i've never had it remain offline etc.
Could you please tell us where you're from/what operator you're subscribed to?
TVTV said:
Well, now that's weird. I mean OK, you might get one bad terminal, but to have it replaced and still have the same issues...?
It might be that your radio/ROM isn't compatible with the network, or maybe you have a bad SIM card. Try and replace the SIM, see what happens.
I live in a bad signal area. I usually get 1-2/5 bars on WCDMA and 3-4/5 GSM bars. Sometimes when the phone switches connections it'll take 2-5 seconds to do so, but i've never had it remain offline etc.
Could you please tell us where you're from/what operator you're subscribed to?
Click to expand...
Click to collapse
I'm from germany and my operator is o2. I contacted them again. They told me they can only send me another replacement phone, which wont change anything for sure.
My problem really isnt that it doesnt have signal for a short time period. My problem is that it stays like that for hours!
Please stop quoting the post you're answering to if said post is right above yours. It clutters up the forum.
Right then. So ask for a LTE replacement - that's what you've paid for, that's what they should give you, and see if the problem persists. If it does, use the phone without an SD card for a few days, try not to install any „toggle” software (like 2g/3g toggle widgets etc.) and replace your SIM card (it should either be free or cost you some 2 EUR - that's what Vodafone charges here in RO). If the problem still persists, it must be a network issue.
If you have a few minutes, try this: Settings -> Mobile Data -> Network Operators -> Search Networks, give the phone a few minutes to look for networks, then when it displays the network list, tap on yours and allow it to register. See if this changes anything.
Sorry sir. I'm just pressing that reply button. Didn't know about the one under it.
I just found out something pretty retarded. I went for the network settings and chose the network mode "GSM/WCDMA" instead of "GSM/WCDMA/LTE" and it instantly jumped to 5 bars from 1. It's the fricking LTE network.
By the way i made a mistake. it was a LTE version replacement from the beginning.
Yupp, thats what i always do: let the phone always work in the best available network (set by me to GSM Only).
This Network is pretty stable at my place and its also battery saving because it don't search/switch for another net.
Well that's quite crappy though. I didn't buy a LTE phone and a contract that allows me to use it, just to find out that it doesnt work as intended.
God I hate it.
I told them that this is the problem and they're just sending me a new sim card. Don't really expect this to help, but let' try out and afterwards I'll just contact them again.
At least the phones stable now...
Well, it's not the phone's fault. It's the operator's fault. Their LTE network is not developed enough. You should be happy, though. Vodafone Romania does advertise LTE, but the coverage is somewhere near 0.01% of the country (mostly near Vodafone shops or by the seaside). So where i live i don't even get LTE. And i live in the capitol. :laugh:
Thats what i think. LTE is far away from stable and everywhere available.
Near to me is a village, where you can't use a mobile phone, because there is NO network at all, lol.
What?! In DE? I thought that only happened in the East!
Yupp, in the middle of "DE"...
Lol, don't wanna live in this village. Many jokes and so, you can imagine
My connection is crazy good. Better than WiFi..... I'm loving it.
russellvone said:
My connection is crazy good. Better than WiFi..... I'm loving it.
Click to expand...
Click to collapse
russellvone, you're lucky.
In the area I'm in a bunch of Boost customers had serious signal strength issues starting last week, and data feels like it's been throttled to 2g/EDGE while we all get "4G" on our status bars.
Service feels like it's been declining, and I've only been with them since June of this year.
PRL updates did nothing.
I used Tmobile prepaid for my personal phone since the Nexus S launched, then a Galaxy Nexus.
The only reason why I didn't get a Nexus 4 was that I thought I was missing out on something without LTE.
I got the SV for free, so I didn't exactly choose Boost.
I just needed something to hold me over a few months.
Now, I won't care if the Nexus 5 has LTE or not, I'm buying one and going back to Tmo.
The SV is fine, the service.....that makes it or breaks it for me.

[Q] Stuck on EDGE or GPRS

When I'm on data, my phone is stuck on EDGE or GPRS when it should go up to 3G or H+. I've tried restarting my phone, turning wifi on and off, turning data on and off and made sure my settings looked okay. Any help is appreciated!
Cataclysm 11/26, Franco r14, dalvik patch. And if it's relevant, I'm on Rogers wireless.
I'm not sure but doesn't Rogers use global frequency in which case you need the 821 model?
I've definitely had 3G and H+ on my N5 (abbreviations much?), but it just seems very inconsistent. It'll go from H+ to 3G, back to H+, then cut out completely, then sit on E or G for a while. Just trying to pinpoint the issue because it's getting annoying haha. Perhaps it's the frequency that's screwing it up but that's definitely not my area of expertise. I do have the D820 model if that's helpful.
I'm having exactly the same problem with Fido right now, I tried pretty much everything including
- flashing back the factory image
- tried every modems from the xda thread in the Nexus 5 Android Development section (currently my phone is on the D821 modem but it didn't change anything)
- changing my apn (but it was obvious that this was not the problem since the phone had a edge connection.
I'm really about to call Fido...
Still, I'm kinda glad to see that i'm not alone.
maybe that the data service in your personal area?
Well going back and forth between 3G and H is normal. It picks up H/H+ when receiving/transmitting and goes to 3G when idle to save power.
obsanity said:
Well going back and forth between 3G and H is normal. It picks up H/H+ when receiving/transmitting and goes to 3G when idle to save power.
Click to expand...
Click to collapse
I called Fido, the technical support told me that they had something that was blocking me from 3G (but he didn't tell me what it was, he just told me that something was blocking me...) I had my beloved H+ back for maybe a whole minute and then it just switched back to Edge network.
All I wanted to know was if many customers have reported the problem or if I were alone...
Maybe if I'm lucky my phone will get back its 3G soon just like you.
I'm still having the issue today.
I called back Fido and they tried different things like desactiving/activing back my line, "updating my line" and more without any success.
Then I called google and told them the problem. They will change my Nexus 5 for a brand new but at the same time I feel like it is a software issue and not an hardward one... Well, we'll see, I never had a problem like that with any other phone before and the Nexus 5 never had any problem with 3G before yesterday.
I haven't tried everything yet, maybe you could try :
If you are in a LTE area, can the Nexus 5 connect itself to this network? Nearest LTE area from where I live is like 40 minutes away, bit too far just for a test.
Try with a sim card from another company like Telus or Bell, is the phone connecting to the 3G network? (I though about this while calling Google..)
Well, hope that the next phone will be ok.
Here are the few pictures just to show you a proof that even when I request a webpage, the phone will stays on 2g only.
http://imgur.com/a/a0QJ7
mark1s said:
I'm still having the issue today.
I called back Fido and they tried different things like desactiving/activing back my line, "updating my line" and more without any success.
Then I called google and told them the problem. They will change my Nexus 5 for a brand new but at the same time I feel like it is a software issue and not an hardward one... Well, we'll see, I never had a problem like that with any other phone before and the Nexus 5 never had any problem with 3G before yesterday.
I haven't tried everything yet, maybe you could try :
If you are in a LTE area, can the Nexus 5 connect itself to this network? Nearest LTE area from where I live is like 40 minutes away, bit too far just for a test.
Try with a sim card from another company like Telus or Bell, is the phone connecting to the 3G network? (I though about this while calling Google..)
Well, hope that the next phone will be ok.
Here are the few pictures just to show you a proof that even when I request a webpage, the phone will stays on 2g only.
http://imgur.com/a/a0QJ7
Click to expand...
Click to collapse
Thanks for the update mark1s. Definitely let me know if a new phone fixes anything, although I'm also thinking it's a software problem.
The problem could just be that there happens to be patches of low coverage in the areas we're testing this out, which seems unlikely in big cities. But testing at work seems to have this problem, but testing this at home I pick up 3G and H+ just fine. Odd..

Shield LTE on T-Mobile issue.

Just got my Shield LTE today. This is my first tablet ever as well as my first unlocked device ever so I've never really had to mess with APN settings before. Long story short, I can connect and get HSPA+ ok but the speeds suck and no LTE at all. My Galaxy S5 can pick up LTE fine and get around 50Mbps down, but the Shield gets only about 5 down on HSPA+. When I search for network operators, my only choices are T-Mobile (2G/3G) and AT&T (2G/3G/4G). Any ideas as to why it can't find T-Mobile LTE network?
Does your phone work with LTE in the same spot? I got my tablet yesterday and moved the TMO SIM from by iPad to the Shield. Got LTE right away without doing anything with APNs. Depending on where you are, TMO LTE coverage is spotty.
Yes. My Galaxy S5 gets about 3 bars on LTE while sitting right next to my tablet that only has 2 bars on 3G. Just got off the phone with T-Mobile and they said they could see me connect to the LTE network and I did see LTE come up on the Shield for a moment but then it almost immediately dropped back HSPA+. I think its an issue with the tablet itself. I'm on hold with Nvidia now.
I'm still trying to get my Shield LTE activated on T-Mobile for the 200 MB free data for life deal. T-Mobile told me that their system saw the Shield's IMEI as a phone, not a tablet, and to bring it into a store so they can see that it is indeed a tablet.
The APN Settings came down by default for me and appeared correct with what I've searched online, but I'm having the same issue where I'm not getting LTE here in the PHX market, in all the places my phone gets full healthy LTE.
I don't want to complain about my H+ signal, but it's just not cutting the mustard if you will.
You find/hear anything useful here Hoju?
I'm seeing the same issue With LTE/Tmobile alsnly HSPA+
I've been in contact with Nvidia support since last week and they have had me send them numorous diagnostic files and bug reports. From what I can tell, the Shield is using NVIDIA
's Icera i500 modem which can be thoroughly tweaked through software updates. I'm hoping this issue can be resolved with such an update. Nvidia level 2 support told me that I was the first case of this reported, so I urge everyone suffering from this issue to contact support so they can see that the problem is not an isolated incident. I'm hoping to hear back from them today regarding this. I will update the thread when I do.
T-Mobile setup my imei number as an iPad to activate sim and didn't give me the pin, called T-Mobile and got it fixed, the pin turned out to be 1234, once he fixed the imei and changed pin, internet started working well and LTE is working as well. Also logged into T-Mobile.com/connectme I'm not sure if that's required but that's where you can buy more data. Hope that helps someone
Hi there, T-Mobile retail dealer here. I've tried 4 different T-Mobile sim cards (2 $50 simple choice plans, 2 $70 simple choice plans) along with 4 of their MVNO's sim cards (Univision Mobile, Straight Talk, Ultra Mobile, Lyca Mobile) and they all had LTE.
With all of the T-Mobile sim cards, the standard APN that's loaded in (fast.t-mobile.com) works perfectly for me.
For the MVNOs, using their respective APNs allowed for LTE, while using "fast.t-mobile.com" on those services only gave me HSPA+
I'm also located right outside of Philadelphia. Not really a populous area but we have good coverage with T-Mobile around here.
Hope this helped.
I also just added ro.ril.fast.dormancy.rule=0 to my build.prop, result so far is stable connection on h+. Without that it was flipping between 3g and h+ constantly and connection was unstable. ive been streaming music and it did change back to 3g, but not back and fourth like before, ill keep an eye on it.
maybe i spoke to soon, i still see it switching. Ill update after some more testing if this did anything or not for me.
genicles said:
I also just added ro.ril.fast.dormancy.rule=0 to my build.prop, result so far is stable connection on h+. Without that it was flipping between 3g and h+ constantly and connection was unstable. ive been streaming music and it did change back to 3g, but not back and fourth like before, ill keep an eye on it.
maybe i spoke to soon, i still see it switching. Ill update after some more testing if this did anything or not for me.
Click to expand...
Click to collapse
Just out of curiosity have you noticed a difference in the last three days overall?
livinonnoslp said:
Just out of curiosity have you noticed a difference in the last three days overall?
Click to expand...
Click to collapse
Not really, guess it was a placebo effect at first and just happened to stay on h+ for a while. from what i have read over the last few days is that on t-mobile's network it switches to 3g to save battery. I just removed the line i added, streaming music right now and just got a drop out. If someone knows or comes up with a way to force it on h+ I would happy, i could care less about battery savings if i just have this thing on my desk plugged in all day.
I got some time today, going to try staying off of wifi all day and see how it acts, might try a couple things if i can find some other options to test. if i find something ill let ya know.
genicles said:
Not really, guess it was a placebo effect at first and just happened to stay on h+ for a while. from what i have read over the last few days is that on t-mobile's network it switches to 3g to save battery. I just removed the line i added, streaming music right now and just got a drop out. If someone knows or comes up with a way to force it on h+ I would happy, i could care less about battery savings if i just have this thing on my desk plugged in all day.
I got some time today, going to try staying off of wifi all day and see how it acts, might try a couple things if i can find some other options to test. if i find something ill let ya know.
Click to expand...
Click to collapse
Thanks for the response. I ended up exchanging mine with a new one that I just received last night. Right now I'm still testing and hopeful it will shape up, mine would drop from H+ to Edge, I do get LTE from time to time but it's very sparse. So far the replacement is doing well but i'm more and more convinced this is a radio issue as the tablet was really certified on AT&T. I've filed a ticket on my old one with Nvidia, no eta on a fix. Anyone that's seeing this go through nvidia support and file a ticket. Hopefully they can get it fixed in the next OTA.
I, too, only get H+ signal from TMO on my Shield. While it's normally fast, it sometimes drops and goes to E(DGE) or none at all.
EDIT: TMO could find nothing on their end via online chat. I'm going to test the SIM in another LTE device, and see if its a SIM issue. Waiting to hear back from NVIDIA. Really hoping our coming-soon 5.0 update fixes this!
EDIT 2: I just heard back from them that the TMO issue is an open bug "and will be fixed in a future update".
shield vs lte?
Yours at least connects, mine wont even do that I probably go to local branch again tomorrow if things wont change by the morning. I hope it works, but i cant activate the sim. Shield recognizes the card, under connections it says T-mobile but every time i turn off WiFi and try to activate the sim via cellular data, it keep telling me theres no connection yet i have 2 bars of their signal
So this means that I could but the 30 dollar a month plan? 5GB data, 100 minutes and unlimited texts?
Did anyone that was having a problem with LTE ever get it resolved? I just picked up the LTE version of the Shield tablet and have yet to see LTE and my phone is getting it fine. I hope a solution was found.
caseyatbt said:
Did anyone that was having a problem with LTE ever get it resolved? I just picked up the LTE version of the Shield tablet and have yet to see LTE and my phone is getting it fine. I hope a solution was found.
Click to expand...
Click to collapse
Yep, I'd be interested as well. I got that tablet since a few months and have problems with the radio too. I'm running LingeageOS 14.1. The latest few builds didn't even find the sim card anymore. Today I got back to stock rom for testing. Sim card is there, but it loses the radio connection every few seconds.
---------- Post added at 08:59 PM ---------- Previous post was at 08:04 PM ----------
I just tried T-Mobile: works like a charm. It seems like Vodafone is causing the trouble. I've tried two different SIM cards and have the problem with both. Country: Germany.
caseyatbt said:
Did anyone that was having a problem with LTE ever get it resolved? I just picked up the LTE version of the Shield tablet and have yet to see LTE and my phone is getting it fine. I hope a solution was found.
Click to expand...
Click to collapse
What LTE band is your phone connecting to? I'm assuming you are T-Mobile? If you're in a band 12 area you might be out of luch as the North American version supports bands 2, 4, 5, 17, 7.

[Q] Sprint Note Edge Dropped signal?

Just got my Edge and switched over from S5. Now my signal just randomly drops. Tried everything, update profile, change sim, reactivate, change roaming to home only, even went to the store. Maybe someone has a fix or the same problem before I try to get it exchange..
I am suffering through the same problem.
Ill have lte for a while and then i lose the signal completely. I had the galaxy 3 and it worked on lte just fine. Methinks the lte antenna doesnt work so good. Sometimes if i go to airplane mode and come back that works other times i reboot. Im tired of rebooting. Ive just lost the signal now trying to type this. If i switch to cdma it is much more reliable but who meeds a 1mb download speed. Iay be returning this phone soon. Such a shame. Its such a pretty phone.
Billy
Sent from my SM-N915P using XDA Free mobile app
Mrdoit1st said:
Just got my Edge and switched over from S5. Now my signal just randomly drops. Tried everything, update profile, change sim, reactivate, change roaming to home only, even went to the store. Maybe someone has a fix or the same problem before I try to get it exchange..
Click to expand...
Click to collapse
What area are you in? S5 and note edge both use spark so it shouldn't be a signal issue. If you're in an area you got coverage in before, it's probably a hardware issue. Put the same SIM in the s5 and see if it works. That'll confirm it. I'm in Atlanta with plenty of lte and I've had no connectivity issues so I know for sure the edge (at least mine) works well.
jooniloh said:
What area are you in? S5 and note edge both use spark so it shouldn't be a signal issue. If you're in an area you got coverage in before, it's probably a hardware issue. Put the same SIM in the s5 and see if it works. That'll confirm it. I'm in Atlanta with plenty of lte and I've had no connectivity issues so I know for sure the edge (at least mine) works well.
Click to expand...
Click to collapse
Yea I am in Atlanta too. I changed the sim card too and have the same problem.
Mrdoit1st said:
Yea I am in Atlanta too. I changed the sim card too and have the same problem.
Click to expand...
Click to collapse
Like I said, try the SIM in your old s5 if you still have it. If it works fine on there, it's probably a hardware problem with your note. Get it replaced.
---------- Post added at 04:53 PM ---------- Previous post was at 04:50 PM ----------
joedirt2346 said:
I am suffering through the same problem.
Ill have lte for a while and then i lose the signal completely. I had the galaxy 3 and it worked on lte just fine. Methinks the lte antenna doesnt work so good. Sometimes if i go to airplane mode and come back that works other times i reboot. Im tired of rebooting. Ive just lost the signal now trying to type this. If i switch to cdma it is much more reliable but who meeds a 1mb download speed. Iay be returning this phone soon. Such a shame. Its such a pretty phone.
Billy
Sent from my SM-N915P using XDA Free mobile app
Click to expand...
Click to collapse
Do you actually lose signal or does it just appear to be very weak? You cannot compare to an s3 as the edge runs on the Sprint Spark network. Spark works well with even one bar of signal in most places (I've gotten up to 5Mbps) and with full signal you can get 20Mbps +.
smh!!!
Ok i bought both the nexus 6 and note edge with sprint....got both in hand right now and neither phone will connect to the sprint network....after talking to tech support for a hr i was told to go to the store which im NOT doing bcuz the store reps have no clue and dont even have the phones in the store yet DUh sprint!.....so im assuming phones to new may have to wait weeks for minor software updates...... C'mon
I was having the same issue since I bought the device at the sprint store. I just kept removing and putting back the sim card till it finally stop. Anybody knows what this software update on my notifications brings?
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Well, i live in goldsboro, nc. We dont have the spark network here yet that i know of. We do have 4g lte which always worked fine on my g3. On this phone it seems like i lose the signal a lot ie. Searching for service, webpage not available, sms will send when you regain service. I very rarely get more than one bar signal strength, then the lte turns light grey, then i lose signal. I can usually get it back by restarting the phone or going onto airplane mode briefly and then coming back. Ill have the signal for a few minutes and then lose it again. It was really bad last night but it doesnt seem so bad tonight. I got the phone tuesday so tomorrow is my last day for carefree return. Im not sure what to do. Has anyone else noticed this?
Thanks in advance,
Billy
Sent from my SM-N915P using XDA Free mobile app
joedirt2346 said:
Well, i live in goldsboro, nc. We dont have the spark network here yet that i know of. We do have 4g lte which always worked fine on my g3. On this phone it seems like i lose the signal a lot ie. Searching for service, webpage not available, sms will send when you regain service. I very rarely get more than one bar signal strength, then the lte turns light grey, then i lose signal. I can usually get it back by restarting the phone or going onto airplane mode briefly and then coming back. Ill have the signal for a few minutes and then lose it again. It was really bad last night but it doesnt seem so bad tonight. I got the phone tuesday so tomorrow is my last day for carefree return. Im not sure what to do. Has anyone else noticed this?
Thanks in advance,
Billy
Sent from my SM-N915P using XDA Free mobile app
Click to expand...
Click to collapse
In many, more developed areas, spark will work fine even with 1 bar. In some areas though, you may get connectivity issues due to this. I believe you can call customer support and they can switch you over to LTE if you wish (this will also give you back the ability to use internet while on a call). At least the guy I talked to offered it.
me too
so I have had my Sprint Edge for one day. The signal fluxuates constantly and the data works maybe 20% of the time. Called sprint and working on a replacement as we speak. Went into the store and there was a repair tech there saying he has seen 5 other Edges with same issue and thinks its not the phone but the network profiles and that sprint will release and OTA to fix it. But am returning mine for exchange just to rule out hardware issues
I ended up getting hit with it again but after installing the software update no more signal issues. Funny thing though is I cant find any info on it and it seems I'm the only person who received it.
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---------- Post added at 09:32 PM ---------- Previous post was at 09:23 PM ----------
I was on N915PVPU0ANJL initial release build but now I'm on N916PVPU1ANK1
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It seems like i only have this problem at night. Theough the day everything ssems to work but with a low signal. I suspect sprint is doing something to the network late at night and thats why im having this problem.
Billy
Sent from my SM-N915P using XDA Free mobile app
had the note edge for a day and im having the exact same problem regardless of day or night.. the signal intermittently drops from full to zero bar with red X by it. when there is signal, it is very fast but it just doesn't stay on. i also have a note 3 right now and never have issues with losing signal at work or home. also called tech support and performed update profile/prl/change roaming to home only routine but still losing signal. tech support telling me to take it to a sprint store for an exchange but i don't think it's the phone. any information on that software update RayTrue04? im also from atlanta.
icexige said:
had the note edge for a day and im having the exact same problem regardless of day or night.. the signal intermittently drops from full to zero bar with red X by it. when there is signal, it is very fast but it just doesn't stay on. i also have a note 3 right now and never have issues with losing signal at work or home. also called tech support and performed update profile/prl/change roaming to home only routine but still losing signal. tech support telling me to take it to a sprint store for an exchange but i don't think it's the phone. any information on that software update RayTrue04? im also from atlanta.
Click to expand...
Click to collapse
I have no idea what it brought to the table but my issue has been resolved. I only lost signal once right after the update was completed but then it's like something just settled in and no a hiccup so far. *fingers crossed*
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RayTrue04 said:
I have no idea what it brought to the table but my issue has been resolved. I only lost signal once right after the update was completed but then it's like something just settled in and no a hiccup so far. *fingers crossed*
Sent from my SM-N915P using XDA Free mobile app
Click to expand...
Click to collapse
How did you get the update?
icexige said:
How did you get the update?
Click to expand...
Click to collapse
Popped up on its own. My friend got the update too but he's still experiencing the signal loss so now I'm not sure what did it for me. The only thing else I recall doing is switching lte/cdma mode to automatic and turning on all the roaming options plus the roaming guards.
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Just out of curiosity, has anyone tried ##72786#?
Same problem here day night random, Washington DC
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---------- Post added at 01:59 PM ---------- Previous post was at 01:59 PM ----------
What update came out
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---------- Post added at 02:00 PM ---------- Previous post was at 01:59 PM ----------
Am on NK1 already
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jooniloh said:
Just out of curiosity, has anyone tried ##72786#?
Click to expand...
Click to collapse
tried that on mine with customer service on the phone. Still having issue and am curentyl waiting on a replacement phone.
Its a Firmware issue
Guys I am almost positive this issue is due to a glitch in Samsungs firmware. I tested the data and was able to download over 1 megabyte per second with only one bar on 4g Spark LTE.
According to the tech support person I talked to that would not be possible on only 1 bar. (btw I stopped the test after hitting 1 Megabyte per second for those that need help converting that equals 8mbps). I was in a saturated 4g Spark network with 5 towers within spitting distance from my location and it still only showed 1 bar. I'm thinking either how the tower reads the signal strength or a bad code line shows no more then 1 bar no matter what.
Now for those having dropped data. Check the Sprint site to see the saturation for 4g Spark service, the phones are now setup to LOCK on and HOLD onto the FASTEST tower, which according to the tech who also filled me in on the way the new antennas work, can lead to what seems to be dropped service. She would recommend for individuals having this issue if Spark service is not fully activated in your area to switch over to CDMA only under settings to fix the LTE data dropping issue. BTW the Spark LTE service is apparently different then the old LTE service so those versions do not appear to work interchangeably (according to the Sprint service map).
I also noticed someone else got the new version of the firmware, which I also have and that did NOT fix anything for me. If anyone is struggling with this issue I would wait until the firmware is updated again. WHICH I hope by that point we can get flashable firmware for those of us that are rooted...???
Now for a VERY Important Fact: there will now be no way to use data while on a phone call. These phones are a single antenna model. You can either be on the phone or data... UNLESS you are making a WiFi call. That is why this is now a option. It will keep the antenna set to the data side of things and make it possible to use data for the internet at the same time.
I hope this helps.
Adan

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