Help me, help tech support - ONE Q&A, Help & Troubleshooting

Hey Guy I have been having an issue connecting to my works wifi ( open no password) for a while now.
Any ways I was in a couple spots this week and tried to connect to some open wifi networks. Which go teh same same no connection (just says saved under the wifi networks list)
Anyways if some of you could try to connect to open wifi networks and see if you get the same problem. I also tried this on my home router with the password turned off and same result.
Really look forward to any of your findings

I have no problems here, never had any problems connecting to open wifi on the campus wifi.

I'm on the latest nightly. Have no issues connecting to an open BYOD network at work, which then uses web authentication.
Cisco WLC + AP setup, btw.

thanks guys, hopefully some more people will chime in, trying to explore this, cause i breifly had a oppo find 7a and had the same issue, so the phone isnt defective but there might be a mug when connecting to certain open networks
I also for ****s and giggle tried connecting to a xfinitywireless ap and same issue, should have atleast seen a sign in screen from teh browser

Related

[Q] Wifi signal high but no internet connection (Samsung Galaxy i5500)

I just upgraded my router to a wireless one. Firstly, it's connected via ethernet to a PC and it is happily getting internet access.
On my i5500 I get a strong wifi signal. Wifi Analyser shows the signal at max constantly. I can also connect with Gmote and it works just fine.
The problem is that I can't actually access the net at all from the phone.
So basically I know that my phone is talking to the router with no problem. It's just getting out onto the internet.
Does anyone know of a solution?
try logging into your router and change the broadcast channel to something else and test it again. it should be something like a/b/g mode... define a single channel and see if it works.
I had originally thought that was working. It did for the first few minute where I had connection but then it just dropped.
I have noticed that I have some very small bursts where I can connect.
Do you think that trying the different channels may be the solution?
I have the same problem. Have you found a solution?
Still no solution. I went through every channel and every encryption method.
So far I've found that having the channel set on 'Auto' and then disabling encryption seems to give me internet connection through WIFI for at least the initial period but it eventually drops. But that's also not always.
I've also Googled it to death and found nothing. If you do find the solution please post it here and I'll do the same.
Maybe we can help each other.
make sure you entered the right password of wlan.
use a pc to connect the router and in the wlan you'll find the password.
Ok, just to clarify. My phone connects to the Router via WLAN. In fact I can use Gmote to control my PC. So the WLAN connection is great.
The problem is accessing the internet when using that connection.
I had similar problems with a router last year. I resolved the issues by flashing DD-WRT firmware. The manufacturer's firmware was junk.
Sent from my ADR6300 using XDA App
I had that idea but they don't have firmware for my router yet. I have asked them if they intend to make one.
Any chance the firewall on your phone is blocking your browser from using the Wifi?
Sent from my DInc via XDA App
I have no firewall on my phone.
Ok I've tried some new stuff and they I've had the longest connectivity so far (which is about half an hour).
First I made sure my Wifi wasn't set to turn off when the screen goes to sleep. Second, according to a forum I read, Netgear recommends channel 7. If that channels doesn't work try 1,3,6,9,11,13.
I then disabled encryption.
Fortunately no one near me uses Wifi at all and I've got the kind of walls that stop the signal from getting outside.
Anyway. It's working so far but I'll monitor and report.
[edit] And I forgot. The router was checking for firmware but it wasn't actually finding so I downloaded it myself. Seems that also made a difference.
Ok. I can confirm after 2 and a half hours my internet connection is stable. I even left half way through and when I came back it connected perfectly.
So as a summary here's what I did:
1) Get latest firmware
2) Change channel to 7
3) Disable encryption
I will change encryption and see if it still works

(Solved) please Help WiFi

ok i did a search for WiFi problems everyone else's problem seems slightly different then mine
or not the same in the least
here is my problem
First i have NO data Plan so i turn 3g/4g off
then i Turn on WiFi and it works till i turn it off or reboot the phone
THEN even though it still connects to WiFi and my router says it's connected
i get no data throughput
no amount of resetting, deleting my router profile, rebooting phone, rebooting router, and messing with everything i can find INCLUDING setting my router to OPEN, changing the channel, changing from N to G or B from 40 mhz to 20
NOTHING works
EXCEPT
resetting phone to factory default
then it works again TILL i turn WiFi off or reboot/restart phone
any ideas ?
.
ok you can ignore this it has something to do with turning off the network 2g/3g/4g
I'm not sure what the setting is causing the problem, as I'm still looking into it
I'll post here when i find the setting that is causing the problem
in case it will help someone else
UPDATE:
ok under "Mobile network settings"
you can not turn off "Data enabled" (Enable data access over Mobile network)
why this affects WiFi i do not know as it should ONLY affect 2g/2g/4g
Because it says "Over Mobile network"
but it turns off WiFi data also
If i find anything else that effects WiFi I'll post it here
but for now this is the solution to my problem
PS: it's nice to be able to solve your own problem
PSS: don't call T-Mobile for help they will say you need flex pay or better plan to use WiFi, i hung up on the stupid bass-turd,
not to add to the fact it's super hard to understand their mangled English!
.
i got that problem last night, during my open box and testing the phone, all you have to do is reset the phone, then you are set to go; hope it works for you.
thanks for the reply
i found out what i was doing wrong
and edited my post
so others can not do what i did
thanks for the reply though
Maybe they did this on purpose to keep you from using the device with out a data plan. Who knows.
Has anybody tried to connect to a Time Capsule?? I cannot get my G2X to see my router for nothing. Is the G2X compatible with a N router??
s00paSold3r said:
Has anybody tried to connect to a Time Capsule?? I cannot get my G2X to see my router for nothing. Is the G2X compatible with a N router??
Click to expand...
Click to collapse
maybe you should open your own thread about this ?
i do not use "Time Capsule" and not sure what it is (A router?)
to answer your last question the G2X supports Wi-Fi 802.11 b/g/n, DLNA, Wi-Fi hotspot. so yes it supports the "N" standard
BUT
might not be compatible with ALL b/g/"N" routers
should be compatible with them all BUT might not be ...........
i am not an expert on routers, so cant say for sure
also could be that your router is to far away from your phone
your phones antenna is tiny, so has to be closer to the router then say a laptop or computer.
you might also want to consider going to a friends house and trying their wireless router.
anyway opening your own thread on this is your best bet
.
I have an airport extreme broadcasting mixed n/b/g and mine is really struggling. At first I thought it was the browser, but now it's doing it in both dolphin and the stock browser. It stalls a lot, connection seems to stop and restart. I already disabled wifi sleeping on the device. Pretty frustrating. Oh and mine is setup as hidden with no security on it at this time so that isn't the issue.
a1yet said:
maybe you should open your own thread about this ?
i do not use "Time Capsule" and not sure what it is (A router?)
to answer your last question the G2X supports Wi-Fi 802.11 b/g/n, DLNA, Wi-Fi hotspot. so yes it supports the "N" standard
BUT
might not be compatible with ALL b/g/"N" routers
should be compatible with them all BUT might not be ...........
i am not an expert on routers, so cant say for sure
also could be that your router is to far away from your phone
your phones antenna is tiny, so has to be closer to the router then say a laptop or computer.
you might also want to consider going to a friends house and trying their wireless router.
anyway opening your own thread on this is your best bet
.
Click to expand...
Click to collapse
I did start my own thread.... and the wireless works everywhere else I connect to, The Time Capsule works because my laptops and everything wireless is working ok.

[Q] WIFI Connection Issue Asus Transformer

Hey,
Was wondering if anyone had any solutions to this issue.
I can connect to my router with the asus transformer, successfully get an IP, but can not connect to the external web. I can make internal connections, but again, nothing external. I have no problem with my samsung sgs i9000m, various laptops, ipod touch, etc etc..
The router in question is a speedtouch 780 (dsl modem, voip, and router in one). Ive tried various encryption schemes, and even tried to leave it open but to no avail.
I can create a wifi network with both my imac, and with my samsung sgs and the transformer can connect, and also move internet data!
Very weird, I dont even know where to start trouble shooting, can anyone help?
aquenne said:
Hey,
Was wondering if anyone had any solutions to this issue.
I can connect to my router with the asus transformer, successfully get an IP, but can not connect to the external web. I can make internal connections, but again, nothing external. I have no problem with my samsung sgs i9000m, various laptops, ipod touch, etc etc..
The router in question is a speedtouch 780 (dsl modem, voip, and router in one). Ive tried various encryption schemes, and even tried to leave it open but to no avail.
I can create a wifi network with both my imac, and with my samsung sgs and the transformer can connect, and also move internet data!
Very weird, I dont even know where to start trouble shooting, can anyone help?
Click to expand...
Click to collapse
Sounds daft but i assume to have tried rebooting the router .... my router occasionally gets confused based on the sheer number of wifi hardware we have in the house .... otherwise have you tried changing the wifi channel ? read somewhere else that people were having problems with channel 13 ???
hey thanks for the reply.
Yes probably rebooted the router a half dozen times, restored firmware, no go.
Ive bounced around a few channels, doesnt seem to have any effect.
Im really stumped!
aquenne said:
hey thanks for the reply.
Yes probably rebooted the router a half dozen times, restored firmware, no go.
Ive bounced around a few channels, doesnt seem to have any effect.
Im really stumped!
Click to expand...
Click to collapse
so im assuming you cant even get to the market ?
no not via the router, the little wifi icon at the bottomcorner stays gray (means connected, but not to the google servers, it goes blue when it does connect to the google servers.)
It does connect and go blue when i create a wifi network from my cell phoneusing my cell data connection
aquenne said:
no not via the router, the little wifi icon at the bottomcorner stays gray (means connected, but not to the google servers, it goes blue when it does connect to the google servers.)
It does connect and go blue when i create a wifi network from my cell phoneusing my cell data connection
Click to expand...
Click to collapse
well on the plus side that implies its not a TF hardware or setting issue
not sure I can help on the router front as im no expert have you checked what IP address its allocated ? are you able to see the TF from the router info page ?
wilbur-force said:
well on the plus side that implies its not a TF hardware or setting issue
not sure I can help on the router front as im no expert have you checked what IP address its allocated ? are you able to see the TF from the router info page ?
Click to expand...
Click to collapse
yeah im thinking its a router issue.
i can see the transformer, it appears to look exactly the same as all other wifi devices that connect to the router...
stumped =/
Under your wifi settings long press your wireless network under the list of networks available, you should get a "modify network " link pop up, change the setting from DHCP to Static and enter your settings manually. Had a similar issue with an iPod touch once, wouldn't go on the internet unless it had a static address even though all settings were identical to what it pulled from the router using DHCP.
Update Transformer firmware? Leaked official 3.1 is out has updated wifi drivers too.
If no go after that, factory reset the Transformer.
nxt said:
Update Transformer firmware? Leaked official 3.1 is out has updated wifi drivers too.
If no go after that, factory reset the Transformer.
Click to expand...
Click to collapse
I have the same problem with my TF101, I did all of the above, but the WIFI indicator stays grey. I have a good connection with my router.
When I connect with the router at my work, I have the same. So, the problem is TF101 related. When I bought it two weeks ago, it worked. Two days ago I flashed Prime 1.4, and that worked too. Since yesterday I have this problem, and I tried all to solve it. Other firmware, factory reset....everything. Can somebody please help me with this?
Not sure what this issue is, I never had it with the previous WiFi build, only after the 3.1 changes. I have had several occasions where sitting within 5 ft of router, it would not connect. reboot solved it each time, but I have noticed that it appears dependent on when you unlock during the boot sequence. If you let the boot sequence complete before unlocking, it never happens. If you unlock during the boot sequence, it might.
ASUS Tech Support please note.
@rumbleweed : thanks for the response!
Update : I pushed the original 3.0.1 WW blob to /data/local/ with ADB to unroot my TF101. After that the WiFi icon stayed gray, but I had a working internet connection. Later I updated it to WW 3.1. To be sure I did a factory reset, and now it is working again. First the WiFi notification icon stays gray for a few minutes, but after that it went to blue. I have a unrooted 3.1 WW TF101 now, but I'm happy!
aquenne said:
Hey,
Was wondering if anyone had any solutions to this issue.
I can connect to my router with the asus transformer, successfully get an IP, but can not connect to the external web. I can make internal connections, but again, nothing external. I have no problem with my samsung sgs i9000m, various laptops, ipod touch, etc etc..
The router in question is a speedtouch 780 (dsl modem, voip, and router in one). Ive tried various encryption schemes, and even tried to leave it open but to no avail.
I can create a wifi network with both my imac, and with my samsung sgs and the transformer can connect, and also move internet data!
Very weird, I dont even know where to start trouble shooting, can anyone help?
Click to expand...
Click to collapse
Hi i had this same problem when i first unboxed my Asus TF, Wifi said i was connected to my Linksys router, and i even had an IP address but no internet.
In my frustration y plugged it to my PC which is connected with an ethernet cable to the router and voila, internet icon changed from grey to blue and 2 small arrows started to appear. The internet was now working and i updated the thing from 3.0 to 3.2.
Not sure why this happened but ever since that time i have no problems connecting even on different routers and modems.
Hope this helps.
Had this problem myself from unboxing, tried everything suggested and still no joy.
went and got a linksys router to replace my dlink, everything working fine. tried it with a few networks now and seems to be a problem with dlink routers.
I have this same issue at my school. Up until 3 weeks ago it would always give me blue, then randomly it started staying on white. I can use the net, just not connect to the Google servers.
It works fine everywhere else.
Strange.
Try playing with the wifi disconnect policy?
having a different problem here. been using my home internet since unboxing. all was fine. then one day the connection was grayed. tried rebooting and everything didnt work. i went to setting, clicked forget network. then it never appeared again.
and yeah, its a dlink router. any help ?
Problem: fixed!
I had a solid wifi connection most of the time, complete with a solid blue wifi icon. But my wifi was EXTREMELY slow and intermittent. After a great deal of forum searching and trying every possible suggestion, the solution that finally worked for me was to change the channel on my router from 'Auto' to 6. Flawless connection now, and no more dropped signal.
Hi there,
I tried one thing - took off the lock feature from my transformer and now it's back to normal.
If I turn it back on I am back to square one.
Can anyone figure out how the lock feature affects the WIFI connection ? Is there a bug and is there a fix ?
b4dad said:
Had this problem myself from unboxing, tried everything suggested and still no joy.
went and got a linksys router to replace my dlink, everything working fine. tried it with a few networks now and seems to be a problem with dlink routers.
Click to expand...
Click to collapse
Jumping in a bit late, but am having similar issues. Just got my TF but have not been able to connect to my dlink router (dir-655 - onlyl couple months old). The router works fine for everything in the house. I know the settings well and have tried many things (went through all channels one by one, messed with different WPA security options, even removed security, etc). Nothing allows me to even connect to the router/network.
In the Wifi settings is jut keeps saying 'connecting...' and 'scanning...' over and over. I am about to take this thing back as I really can't buy a new router at this point (no new firmware for router is available by the way, I checked).
Has anyone confirmed that dlink routers can work with the TF and if so, what are the settings you are using (channel, WPA security settings, dhcp or static, etc)?? This driving me nuts. I want to keep this TF but won't if I can't get it to work at home.
Oh and by the way, when I use my Droid Inc 2 as a hotspot with WPA security, the TF connects without issue. So the TF appears to be fine, it is definitely related to the dlink router.
Thanks!

[Completed] Latest Android phones not connecting to WiFi router

At work we installed a new WiFi router a few months back. The connection is open and no one needs a password to connect to it. But many who bought android phones recently arent able to connect to it. I have a OnePlus One with android 4.4.4 which doesnt connect to the WiFi. My colleagues own Xiaomi, Motorola phones which they bought recently, which also doesnt connect to the internet.
The phones detect the WiFi signal, says the network is saved but fails to connect to it no matter what. The temporary solution is to make our laptop into a WiFi router and use it but this is seriously annoying. The router is from HP and I dont know the exam model number for it at the moment
I will be grateful if someone can find any solution for this problem. Also, I am a novice when it comes to gadgets so, if your suggestion is to manually set up my WiFi settings please do so with clear instructions or a video of some sort. However I will be happy if this problem gets solved in a straightforward manner.
Please help!
XDA Visitor said:
At work we installed a new WiFi router a few months back. The connection is open and no one needs a password to connect to it. But many who bought android phones recently arent able to connect to it. I have a OnePlus One with android 4.4.4 which doesnt connect to the WiFi. My colleagues own Xiaomi, Motorola phones which they bought recently, which also doesnt connect to the internet.
The phones detect the WiFi signal, says the network is saved but fails to connect to it no matter what. The temporary solution is to make our laptop into a WiFi router and use it but this is seriously annoying. The router is from HP and I dont know the exam model number for it at the moment
I will be grateful if someone can find any solution for this problem. Also, I am a novice when it comes to gadgets so, if your suggestion is to manually set up my WiFi settings please do so with clear instructions or a video of some sort. However I will be happy if this problem gets solved in a straightforward manner.
Please help!
Click to expand...
Click to collapse
No need to configure wifi on your device IMO.
Sounds like an issue with the wifi router.
To check an fix the internet settings of the wifi router, you will need the adminstrative access/console/password for the router.
Then you can check that all new devices afre allowed to connect. On some routers you can restrict the access to a list of known devices or by enabling a MAC address filtering.
If you find such options on the HP wifi router, disable it and restart the wifi.
And make sure that the SSID of the wifi network is visible (= not hidden). Some Android devices have issue connecting to hidden networks.
Thread closed. Thank you.

VPN not connecting on open wifi

This isn't really a problem with my S6, but I wasn't sure where else to ask so hope someone can help!
My work and university both have open wifi networks that I can use to access the internet with my phone. Whenever I connect to an open network I use a VPN for security (TorGuard) but for some reason I can't connect the VPN to either networks. It works fine when I'm on 4G or my home wifi, so think it is something to do with the open networks at work and university.
Any idea what is wrong and how I can get it going? If it isn't doable, are there any other ways I should secure my phone when connecting to an open network?
Many thanks

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