[Q] Tab Pro 12.2 Preformed update now no wifi - Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting

Got update notification last night and did the update (Yeah, DUMB!) now I've no wifi. Need to backup my stuff but backup option requires working wifi. How can I get my wifi back? --- thanks for any lifesaving ideas.

klipp said:
Got update notification last night and did the update (Yeah, DUMB!) now I've no wifi. Need to backup my stuff but backup option requires working wifi. How can I get my wifi back? --- thanks for any lifesaving ideas.
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THIS was posted just couple days earlier, here in same place. Did you even try to find answer?

Hard reset.
Spere said:
THIS was posted just couple days earlier, here in same place. Did you even try to find answer?
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Click to collapse
Hi!
I can´t say for sure if OP tried of course, but in my sad experience OP does have a point (intentionally or otherwise).
I did check for answers and found the thread you refer to.
For me, hard reset didn´t do the trick.
Upon reset the tablet found my home Network all right and hooked up. I was thrilled - problem solved. :laugh:
Now 2 hours later i´m sitting at my desk at work and the -905 can´t find any networks whatsoever. Depite that my Note 3 clearly detects 2 strong wi-fi networks and 2 weak ditto (on & off).
I am somewhat less than extatic. :crying:
Reboot twice, flightmode on/of. Nothing seems to make any difference.
By my count there are now at least 3 users that report this issue. It may be a bit early but i see a pattern in the far Horizon.
Thoughts & inputs are appreciated.
Regards
ELO

Polar67 said:
Hi!
I can´t say for sure if OP tried of course, but in my sad experience OP does have a point (intentionally or otherwise).
I did check for answers and found the thread you refer to.
For me, hard reset didn´t do the trick.
Upon reset the tablet found my home Network all right and hooked up. I was thrilled - problem solved. :laugh:
Now 2 hours later i´m sitting at my desk at work and the -905 can´t find any networks whatsoever. Depite that my Note 3 clearly detects 2 strong wi-fi networks and 2 weak ditto (on & off).
I am somewhat less than extatic. :crying:
Reboot twice, flightmode on/of. Nothing seems to make any difference.
By my count there are now at least 3 users that report this issue. It may be a bit early but i see a pattern in the far Horizon.
Thoughts & inputs are appreciated.
Regards
ELO
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Click to collapse
Well,
another option if still have issues, but can maybe go to a local bestbuy with the samsung experience and i would think they should be able to hook it up and do their version of odin and get it all fixed up for ya.. jsut a thought and that might get you fixed up
From my Fired-up Note Pro 12.2!

Zugshad said:
Well,
another option if still have issues, but can maybe go to a local bestbuy with the samsung experience and i would think they should be able to hook it up and do their version of odin and get it all fixed up for ya.. jsut a thought and that might get you fixed up
From my Fired-up Note Pro 12.2!
Click to expand...
Click to collapse
Hi!
Thanks for the interest & taking the time to ansver.
Living in a small arctic town however (approximately 1500 people) in Greenland we don´t have a lot of bestbuys around here.
I have considered reflashing the rom using Odin myself. If it solves the issue it´s a fairly hassle free repair.
Regards
Elo

3 people out of several hundred thousand isn't a pattern.
However, losing WiFi after an update is a common Android bug. A reflash (particularly the modem) usually solves it.
Sent from my SM-N9005 using Tapatalk 2

ShadowLea said:
3 people out of several hundred thousand isn't a pattern.
However, losing WiFi after an update is a common Android bug. A reflash (particularly the modem) usually solves it.
Sent from my SM-N9005 using Tapatalk 2
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Click to collapse
Hi!
Statistically i quite agree. Completely off topic I was referring to the old proverb: "Once is chance, twice is coincidence, third time is a pattern".
On topic though it gives me great dissatisfaction to report that reflashing the rom did nothing to remedy the issue.
Downloading the entire rom from Sammobile, latest Odin, MD5# checked out. In short, all i´s dotted & all t´s crossed.
The -905 was sublimely indifferent - this is hastily converging towards frustration
Thoughts appreciated - otherwise i´ll probably just try again.
Regards
Elo

Solved!
Hi
Found it! It´s Passpoint that´s the culprit.
The whys and the hows i haven´t got but i´d downgraded to the old rom - reacquired Wifi - subsequently re-upgraded and Poof like evil magic, wifi was gone.
I muddled about in the wifi settings and was just about to admit defeat, when i shut Passpoint off - simply because i never use it, and the -905 said "Let there be Wifi" :angel:
Afterwards i found out that once wifi is detected and connected i can start passpoint up Again. Then if i move out of coverage and back in again the problem starts all over. Not a big issue since i keep passpoint shut down for now but there you have it.
Regards
Elo

Related

Can someone please help with my Fuze?

I dropped my phone last night for only the second time in my nearly one year ownership, and (I can't confirm if it was right after) since then my WiFi is not working. When i open Comm Mgr the blue loading icon (NRG rom) spins and then nothing happens; the WiFi does not initialize.
Running EnergyROM, tried Leo and Phoenix2, reflashed radio, clean OS install, after customizations, etc. I can't seem to fix the problem, and I am saddened by the fact that I think that the drop somehow killed my WiFi (GPS, cellular radio all work fine). Is it even possible to knock out ONLY the WiFi radio?
Any suggestions, please? Thanks for the help!
try hard resetting or re-flashing a new/the same rom. if it's still a problem, then it's probably a hardware issue
Interesting
I brought my Touch Pro second hand and the wifi has never worked, when I first got the phone I posted something about it here:
http://forum.xda-developers.com/showthread.php?t=551634
it seems that it is a common hardware fault..
Sorry
Stuart
nhshah7 said:
try hard resetting or re-flashing a new/the same rom. if it's still a problem, then it's probably a hardware issue
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Click to collapse
Yeah those were the first things that I did, and unfortunately with no luck!
littlemumford said:
I brought my Touch Pro second hand and the wifi has never worked, when I first got the phone I posted something about it here:
http://forum.xda-developers.com/showthread.php?t=551634
it seems that it is a common hardware fault..
Sorry
Stuart
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Click to collapse
Thanks Stuart, that really does infuriate me....Merry Christmas, huh?
Along with yourself, my phone was purchased second hand. Well actually, that's not entirely true; it was new but from an at&t user in the States who upgraded and sold for profit.
Anyone know if there is any recourse with the carrier if it has been under a year, given that I am not the person who purchased the phone?
Thanks,
Chris
Anyone? Please?
Not sure, you can try calling them.
I dropped my fuze in a sink full of water and about a week later my 3G stopped working. My wifi stopped working a long time ago as well.
c_del said:
Yeah those were the first things that I did, and unfortunately with no luck!
Thanks Stuart, that really does infuriate me....Merry Christmas, huh?
Along with yourself, my phone was purchased second hand. Well actually, that's not entirely true; it was new but from an at&t user in the States who upgraded and sold for profit.
Anyone know if there is any recourse with the carrier if it has been under a year, given that I am not the person who purchased the phone?
Thanks,
Chris
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Click to collapse
Well - if you're not using AT&T as your carrier then my guess is that they're not going to do anything for you. What you might try is contacting HTC directly - perhaps it's still under a factory warrenty.

Let's recap the new update

After about one day of this GB update, what can we tell? Still any issues? Some people bricked their phones, so is there any idea why? Can we recap on what has been achieved this far? Are there any flashable ROMs with all good stuff?
The phone is still buggy. I have been having issue with BT and the phone locked up on a call once.
Basically, sometimes when I turn my BT headset off, it will still say it is connected on the phone. I will need to turn the BT off and then back on to get it to work correctly again.
As for the phone locking up. I was on BT and switched over to the speaker phone and the phone just died. I had to do a battery pull to get it to turn back on.
So it really just sounds like they need to work on BT more because I never had these issues on Froyo.
aowendoff said:
The phone is still buggy. I have been having issue with BT and the phone locked up on a call once.
Basically, sometimes when I turn my BT headset off, it will still say it is connected on the phone. I will need to turn the BT off and then back on to get it to work correctly again.
As for the phone locking up. I was on BT and switched over to the speaker phone and the phone just died. I had to do a battery pull to get it to turn back on.
So it really just sounds like they need to work on BT more because I never had these issues on Froyo.
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Click to collapse
Did you update the baseband?
I'm curious about this too! I was about to start a tread, but this one shall do.
Questions -
1. (People having reboots before update)
*Did it fix the reboot issue?
2. (People with signal problems before update)
*Did the new baseband fix this/ do you get better signal now??
3. Another problem I have is that wifi and 4G constantly battle each other to see which one gets the signal. So I have to turn wifi on and off until 2G/4G go away.
(For people that have this)
*Did this get solved?
4. * Does GPS lock faster/work better?
I've had three different phones and I've had same issues with all three and even trying different roms. A different rom might fix one issue, but not the others for me.
My main concern is the reboot and signal issues!
These are questions for people that have same or similar issues.
NOT for people with no issues before update.
So please NO "There is nothing wrong with my phone!" People.
Thanks!!
....
For those who are still having problems after the update it might be wise just to do a factory reset because froyo and gbread is very different...
* GPS locks much faster now, often instantly, and indoors.
* Switching between 2G/4G seems to be smoother; doesn't lose the connection for a few seconds like it used to
htc2364 said:
I'm curious about this too! I was about to start a tread, but this one shall do.
Questions -
1. (People having reboots before update)
*Did it fix the reboot issue?
2. (People with signal problems before update)
*Did the new baseband fix this/ do you get better signal now??
3. Another problem I have is that wifi and 4G constantly battle each other to see which one gets the signal. So I have to turn wifi on and off until 2G/4G go away.
(For people that have this)
*Did this get solved?
4. * Does GPS lock faster/work better?
I've had three different phones and I've had same issues with all three and even trying different roms. A different rom might fix one issue, but not the others for me.
My main concern is the reboot and signal issues!
These are questions for people that have same or similar issues.
NOT for people with no issues before update.
So please NO "There is nothing wrong with my phone!" People.
Thanks!!
....
Click to expand...
Click to collapse
I had reboot issues before and so far haven't had any, but to make a proper conclusion I'll have to wait, as even before the update sometimes I would make it days between reboots/shut offs and sometimes only hours.
GPS appears to be very good now, as for wifi/4g/2g I always turn off 2g and use only wcdma setting, and haven't had any issues with it, I leave my wifi and BT on at all times too even when not connected and don't have too bad battery strain.
some things I noticed, in the gallery now when I hit share I don't see the gmail option, the camera reverted back to stock, which is a shame because I loved the things the LG cam app had, but there are a lot of camera apps (I love vignette) so that's not a huge issue, if anyone has the lg app I would love it back though.
I did have some sluggishness especially this morning, I downloaded some widgets though so it might be more of what I added than the update itself.
one surprise was that I thought it was supposed to wipe all data etc. from the phone, but everything was set up the same as I had it before with launcher pro, so I was happy I didn't have to start from scratch. Also I have been getting occasional force closes with launcher pro that I didn't have before.
as far as quadrant scores go I'm getting consistant 2600+ so that is good, I had Faux's kernal and OC to 1300 w/ pimpmycpu and was getting 2800-3000 so without OC I'm more than happy with 2600. Now if only netflix will make it's way to this phone as is, and hopefully we can root soon as i really want ROM Manager, pimpmycpu and a few other root only apps to work again! Love this community, everyone is so helpful and creative, keep up the good work.
GPS locks Faster
Google Music Beta offline feature does NOT work, won't download.
Android Market did not restore my previous apps.
Touch screen is still dodgy, sometimes requiring multiple touches.
Email, specifically @Live.com mail will not display junk mail. Other folders, yes, but not junk.
More frequent messages about Cannot connect to Server
Has anyone figured out why some people have bricks trying to update? To be honest I still hesitate to do the update because I still don't know why this happens
MOST of the situations seem to be because they didn't want to follow directions, and insisted on doing it their way...then, "OMG! LG BRICKZORD MY PHONE!!!"
I'm sure there were a minority few that had some other difficulty, but from what I read, almost every "brick" post I read had failed to list "nvflashed stock recovery" as one of the prerequisite steps.
mmapcpro said:
MOST of the situations seem to be because they didn't want to follow directions, and insisted on doing it their way...then, "OMG! LG BRICKZORD MY PHONE!!!"
I'm sure there were a minority few that had some other difficulty, but from what I read, almost every "brick" post I read had failed to list "nvflashed stock recovery" as one of the prerequisite steps.
Click to expand...
Click to collapse
I think it's worth waiting for a rooted flashable version a day or two and to avoid any risks.
mmapcpro said:
MOST of the situations seem to be because they didn't want to follow directions, and insisted on doing it their way...then, "OMG! LG BRICKZORD MY PHONE!!!"
I'm sure there were a minority few that had some other difficulty, but from what I read, almost every "brick" post I read had failed to list "nvflashed stock recovery" as one of the prerequisite steps.
Click to expand...
Click to collapse
<nods head and ducks>
mmapcpro said:
MOST of the situations seem to be because they didn't want to follow directions, and insisted on doing it their way...then, "OMG! LG BRICKZORD MY PHONE!!!"
I'm sure there were a minority few that had some other difficulty, but from what I read, almost every "brick" post I read had failed to list "nvflashed stock recovery" as one of the prerequisite steps.
Click to expand...
Click to collapse
this ^^
even so, i had latest cwm running and i didnt brick **** lol people get so damn worried when the updating bar doesnt move consistently so they start fiddling with **** and boom! brick!
dmartin1976 said:
GPS appears to be very good now...
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Click to collapse
I wish that were true for me. As I've mentioned in other threads, I'm still getting 90-180 second TTFFs, which is about where I was with stock Froyo. I hope someone will reply to my question in the other thread about the system settings they have that give them such good results. I've fiddled with all of the ones in the hidden menu GPS Test section and haven't found a good combination (and I don't know what the factory settings are supposed to be any more); it's hard because of having to wait a few hours between tests to let the ephemeris data expire in the receiver so I won't just be getting a carryover hot fix.
dmartin1976 said:
some things I noticed, in the gallery now when I hit share I don't see the gmail option, the camera reverted back to stock, which is a shame because I loved the things the LG cam app had...
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Click to collapse
Hmm, that's strange; I still have Gmail in the list of options for "Share" in the gallery.
As for the camera, I think I actually like this one better. At least, it seems to do a better job of taking close-ups with the flash. With the original LG camera, close-up flash photos were always blown-out and overexposed. I took a couple of test shots in a dark room with the flash, and they look great, about as good as you can get with an LED flash, I think.
JHaste said:
this ^^
even so, i had latest cwm running and i didnt brick **** lol people get so damn worried when the updating bar doesnt move consistently so they start fiddling with **** and boom! brick!
Click to expand...
Click to collapse
If I recall, once you reach the % range....the install range, it tells you, do NOT disconnect. Some of the pictures people were showing were in the Analyze area, before the actual download and install. I think if you get past the analyze phase you can install. I don't believe you can get past it with CWR installed.
Even still, the anticipated failure rate of an update like this (Bricked), is like 8 digits to the right of the decimal point. Even with the problems MS had with the NODO update on the Samsungs, the total # of failures was like 8 World wide. (or just over half their sales. )
So the process is pretty well tested and known.
alodar1 said:
If I recall, once you reach the % range....the install range, it tells you, do NOT disconnect. Some of the pictures people were showing were in the Analyze area, before the actual download and install. I think if you get past the analyze phase you can install. I don't believe you can get past it with CWR installed.
Even still, the anticipated failure rate of an update like this (Bricked), is like 8 digits to the right of the decimal point. Even with the problems MS had with the NODO update on the Samsungs, the total # of failures was like 8 World wide. (or just over half their sales. )
So the process is pretty well tested and known.
Click to expand...
Click to collapse
I promise you that I did it with CWM installed... I literally restored my stock nandroid, booted into that and then ran the update tool... I only had one hiccup where after i got to the S/W screen (after I had already downloaded but before the update) it said that I did not have the phone connected so i unplugged and plugged back in and that didnt work... so I unplugged, pulled the battery, put it back in, plugged in and everything went smoothly
JHaste said:
I promise you that I did it with CWM installed... I literally restored my stock nandroid, booted into that and then ran the update tool... I only had one hiccup where after i got to the S/W screen (after I had already downloaded but before the update) it said that I did not have the phone connected so i unplugged and plugged back in and that didnt work... so I unplugged, pulled the battery, put it back in, plugged in and everything went smoothly
Click to expand...
Click to collapse
So it seems some folks just had bad luck
krekabl said:
So it seems some folks just had bad luck
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Click to collapse
or the file they downloaded was corrupt? its not like we had an md5 to match...
JHaste said:
or the file they downloaded was corrupt? its not like we had an md5 to match...
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Click to collapse
well everybody updated the same source didn't they?
GPS locks on a lot faster...but still loses accuracy in middle of route.

[Q] Delayed Emails

I sometimes see mail arrive at my Gmail Apps account and it doesn't get delivered to the phone for more than an hour. Nomally it's pretty much "push". Is this just 'how it works'? :-(
Stock T-Mobile UK ROM: 1.47.110.3
Connected via WiFi (good signal and on 30Mbps cable connection)
Using stock GMail (not HTC) app on the phone
Hmm can't say I've any probs ...they mostly hit my phone before the PC even notifies me of them
WibblyW said:
I sometimes see mail arrive at my Gmail Apps account and it doesn't get delivered to the phone for more than an hour. Nomally it's pretty much "push". Is this just 'how it works'? :-(
Stock T-Mobile UK ROM: 1.47.110.3
Connected via WiFi (good signal and on 30Mbps cable connection)
Using stock GMail (not HTC) app on the phone
Click to expand...
Click to collapse
No, mine's near enough instant! (just tested it again to prove it)
although I'm on a lower build than you (1.36), although should be moving up soon.
with Gmail version 2.3.5 2549Kb
That was also on wifi.
Ah. Was on 2.3.4.1, having updated it from the market a while back, Market 'forgot' to tell me there was a further update. Gawd this phone is soooo unreliable in sooo many areas. I just never know what's going to stop working next requiring another restart. All-time longest uptime before requiring a restart to fox something or other I've discovered by accident isn't working properly is a little over 5 days. Complete poo, not really fit for purpose IMHO, and big mistake I'm now stuck with :-(
Anyway, thanks, will try that and thanks for the pointer
WibblyW said:
Ah. Was on 2.3.4.1, having updated it from the market a while back, Market 'forgot' to tell me there was a further update. Gawd this phone is soooo unreliable in sooo many areas. I just never know what's going to stop working next requiring another restart. All-time longest uptime before requiring a restart to fox something or other I've discovered by accident isn't working properly is a little over 5 days. Complete poo, not really fit for purpose IMHO, and big mistake I'm now stuck with :-(
Anyway, thanks, will try that and thanks for the pointer
Click to expand...
Click to collapse
Either you have a massive dud unit, or it's about time that you took the chance and moved to a custom ROM.
I've has this phone since April and have the exact opposite opinion! I've used LBC Mod since it was first available after I S-OFF'd and rooted my phone, I have tried the other ROMS all of which offer different things, depending on what you're looking for, but, for me coming from a WM Sense background I'm very happy with a "working" close to stock ROM that's stable reliable and ideal for daily use.
I'm also on T-mobile UK. Happy to point you in the right direction - if needed.
det66 said:
Hmm can't say I've any probs ...they mostly hit my phone before the PC even notifies me of them
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Click to collapse
Ah, now there's an idea. I'm going to try that. With a hammer!
In summary, this thread is trolling at its weakest.
WibblyW, please stop trolling.
zeekiz said:
In summary, this thread is trolling at its weakest.
WibblyW, please stop trolling.
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Click to collapse
Really, trolling? I have a genuine problem and got some genuinely good advice that may lead to solving it. Good on this forum!
... and I genuinely feel like hitting this phone with a hammer once in a while. So that comment was an attempt at some humour to lighten the mood. Sorry you were not amused.
I do find it interesting when some people find it offending in some way when someone is negative about their fav product - that's the whole "Apple fanboy" mentality isn't it? In another thread entiled "Lucky to have the Desire S" others have said I've just been very unluckly with this phone - and maybe that's the case...
When one has a problem, simply think OH NOTHING CAN BE DONE TO SOLVE MY PROBLEM, STORY OF MY LIFE, WHAT A WORLD, NOTHING EEEEHHHH-VERRRR GOES RIGHT FOR ME.
When some simple steps and questions could be bring upon the holy grail.
1. When was the last time my application was working properly?
2. What has changed since said period of time the email was working properly?
3. Is there a way I can go back to said period of configuration and see if it will work efficiently?
3a. After reverting back to said period of time, has this resolved my problem?
4. Is it a software modification that was made that could be causing this problem?
5. Is it a external source that could be causing my problem?
6. Is it a network issue with my service provider?
7. Is it a issue with my modem that I am connecting to?
The list could go on and on, but my eyes are rather dry, and I need to do a few things for tomorrow.

[Q] TF300G Modem looses connection in sleep

Hello all. Have you experienced such a bug before? 3G modem looses connection in sleep mode.
On my TF300G, a fresh tablet with original ROM, latest WW.9.4.4.40, when I leave the tablet in sleep mode with 3G mobile data ( I have a SIM with internet activated on the tablet), after 10 minutes or so, connection is lost.
Moreover, when I press the sleep button for turning the tablet on to use, I see in Notification Bar: "No connection available". After a few seconds, the connection comes back and then the tablet is flooded with notifications from Mail or Yahoo or Twitter.
I haven't modified anything, it's not unlocked, it has original ROM. This is frustrating, why does it have a modem if it sleeps? On other tablets, 3G modem is always on.
What to do?
Check in wifi settings (if i remember correctly) in there you will find the sleeping policy and change it to remain on even when in sleep mode
The question was about 3G modem, not WiFi. I don't want WiFi on in sleep. What's the point of having a modem then? My data plan is unlimited, so traffic is not a problem.
I haven't encountered this problem on other brands.
Just a wild guess, as I don't own a 3G unit, but there may be a setting (similar to the one governing Wi-Fi while in sleep mode) that is shutting down your data connection when the unit enters standby mode. This would likely have nothing to do with restricting data as Asus would not know, much less care, how limited or unlimited your data plan is, and would likely be in place in the interest of saving battery life.
As I said, just a guess, much like the one you so quickly tossed aside above.
Well, there isn't a setting to shutdown connection in sleep for modem. At least not in User Mode. I am an engineer, guessing is for poets or philosophers.
This isn't the first time I encounter on an Asus tablet. My first Transformer had the same problem. I have sent it to RMA. Maybe I should do the same with this one, too.
deio said:
Well, there isn't a setting to shutdown connection in sleep for modem. At least not in User Mode. I am an engineer, guessing is for poets or philosophers.
This isn't the first time I encounter on an Asus tablet. My first Transformer had the same problem. I have sent it to RMA. Maybe I should do the same with this one, too.
Click to expand...
Click to collapse
So let me get this straight. You are an engineer (meaning you drive trains), and you think that the ideas that have been suggested to your problem are of no use as you feel they stem from 'fluffy' academic disciplines.
This was mean from your side. I haven't insulted you, but you have. Thank you very much. Instead of help, I have received only insults. Thank you again.
You could have refused to help, not knowing the answer, instead you continued to offend and insult me. Nice one.
deio said:
I am an engineer, guessing is for poets or philosophers.
Click to expand...
Click to collapse
.....and that's not an insult?
Bolandk said:
.....and that's not an insult?
Click to expand...
Click to collapse
No, we are XDA here, we supposed to know a bit of technical problems. It was just a bad remark. Guessing does not comply in IT.
I apologize if it sounded like an insult.
Please, anyone, have you encountered such an issue with 3G modem? It's ok if there are no other people with this problem
deio said:
No, we are XDA here, we supposed to know a bit of technical problems. It was just a bad remark. Guessing does not comply in IT.
I apologize if it sounded like an insult.
Please, anyone, have you encountered such an issue with 3G modem? It's ok if there are no other people with this problem
Click to expand...
Click to collapse
May I remind you that you posted your issue in a Q&A forum, and both reply's you received you dismissed as useless and having no bearing on your problem. At least 2 people were willing to help. We could have just suggested you re-read your users manual or contact Asus directly, but instead took a stab at troubleshooting your problem with you.
Let me get this straight: First reply was about WiFi on, even if I asked about a 3G problem, a totally different thing. The person that replied hasn't read the title.
The second one: You gave me a standard answer about checking 3G modem sleep mode, a setting that does not exist, or hasn't existed ever in history of Android.
You got mad at me because I "tossed" your answers. I haven't and I appreciate the help you offered.
But I still am with an unsolved problem. I can't contact Asus, but I can send back the tablet to the supplier as RMA, because beside the issue with modem, the LCD screen has a white spot.
deio said:
Let me get this straight: First reply was about WiFi on, even if I asked about a 3G problem, a totally different thing. The person that replied hasn't read the title.
The second one: You gave me a standard answer about checking 3G modem sleep mode, a setting that does not exist, or hasn't existed ever in history of Android.
You got mad at me because I "tossed" your answers. I haven't and I appreciate the help you offered.
But I still am with an unsolved problem. I can't contact Asus, but I can send back the tablet to the supplier as RMA, because beside the issue with modem, the LCD screen has a white spot.
Click to expand...
Click to collapse
Do have fun with that Karma you're building.
I am sorry. I think I have found the answer. Asus has an option for all tablets, it's called: Asus Customized Setting. There is a setting that refers to Network. I have deactivated it before, but without success. I have done a hard reset now and deactivated again, it seems that now the modem stays on.
I apologize, but didn't wanted to offend anyone. Now, if somebody has this issue with modem sleep, deactivate this setting. If it stays on, then factory reset and it will work.
This setting refers to Network generally speaking, it doesn't say if only WiFi or modem.

Signal but no service

Hey all, this my very first post here and I am quite nervous haha. Been a huge fan of the website and I have solved many issues thanks to the vast amount of resources, however I have come across one no one seems to have had.
My Note 5 recently starting having issues with service, where it displays full signal (as in bars, no 4G or E, just cellular bars) but my phone doesn't actually have service. If I try to make a phone call all it gives me is "Not registered on network." and if I try to send out a text message, similar messages saying I am not connected to the connect pop up.
Things I have tried:
Manually trying to connect to a network through the Network operators setting in the general setting. This leads to it displaying my network and a couple other after searching (my network is T-Mobile) but when I try to click on it to connect to it, it says its cannot be connected at the time.
I have tried booting the phone into safe mode, but with nothing different.
I have tried putting my sim card into another phone, and it works perfectly fine in the other phone.
Besides that, I am stuck. I have given it a couple days to do nothing, but as I tried putting my sim card and testing it again today, nothing is different.
Any help would be greatly appreciated.
Thanks all!!
TheCuriousPanda said:
Hey all, this my very first post here and I am quite nervous haha. Been a huge fan of the website and I have solved many issues thanks to the vast amount of resources, however I have come across one no one seems to have had.
My Note 5 recently starting having issues with service, where it displays full signal (as in bars, no 4G or E, just cellular bars) but my phone doesn't actually have service. If I try to make a phone call all it gives me is "Not registered on network." and if I try to send out a text message, similar messages saying I am not connected to the connect pop up.
Things I have tried:
Manually trying to connect to a network through the Network operators setting in the general setting. This leads to it displaying my network and a couple other after searching (my network is T-Mobile) but when I try to click on it to connect to it, it says its cannot be connected at the time.
I have tried booting the phone into safe mode, but with nothing different.
I have tried putting my sim card into another phone, and it works perfectly fine in the other phone.
Besides that, I am stuck. I have given it a couple days to do nothing, but as I tried putting my sim card and testing it again today, nothing is different.
Any help would be greatly appreciated.
Thanks all!!
Click to expand...
Click to collapse
I had it once, I simply had to register on the network. Go to settings/mobile networks/network operators/search networks
You can choose from the list _ mine was AT&T
Sent from my SM-N920C using Tapatalk
clsA said:
I had it once, I simply had to register on the network. Go to settings/mobile networks/network operators/search networks
You can choose from the list _ mine was AT&T
Sent from my SM-N920C using Tapatalk
Click to expand...
Click to collapse
I did try that. However, when my network comes up after searching for it, I cannot register to it, and it says "Unable to select network. Select Automatically"
Furthermore, it doesn't seem to be able to connect to any of them. I have T-Mobile, but when I click on the AT&T network, the same thing happens.
After searching for a while, the phone just gives up.
Is data turned on?
mitbit2k3 said:
Is data turned on?
Click to expand...
Click to collapse
Yup, Data is turned on. But its not just data that isn't working, phone calls and text can't get sent out. I'll try to take some screenshot tonight and post them, is there anything I should focus on in terms of screenshotting?
Here are some screenshots of various places where I have checked the network connection. I just did a factory reset on it yesterday to check if that would fix anything but it really didn't do anything as far as I can tell.
Here are the remaining:
I have the same issue. Tmobile note5.
My tmobile note5 is doing the same thing. The phone is not even a month old. It worked fine for first 3 weeks then just out of nowhere stopped getting cell service. I can use wifi of only. Tmobile will not in store swap it because they didn't have a case in Stock of any brand when I purchased it and I dropped it walking out of the store cracking the backplate ever so slightly. Yes they denied replacing it then also even when it was less then 20 minutes old and didn't even get 3 feet past there door. It would not be cracked if they kept cases for there most advertised phone I stock. It did work still just fine example after taking minor cosmetic damage. Now this lack of cell service deal is happening and I have no choice but to do an insurance claim on it for $175 when I haven't even made the first payment on the brand new phone. Please tell me you have found a solution to the service problem.
Mine suffered something very similar, I've had the phone maybe around 6 months. I had a case on mine for a while but when I took it off, I notice that the glass backing was slightly cracked. Hardly noticeable honestly and it worked fine for 3-4 months. One day it just randomly stopped working, I've yet to find a fix, I might take it in to a phone repair store just to get a diagnostic as I'm thinking it's more of a hardware problem than software.
I'm in another state right now but then I get back home I'm going to try and go back before the update and see if that changes anything
I will post my results in about 5 days when I'm home.
Great thanks, that's a good idea, I'll do that as well this weekend after my midterms. I'll keep you all posted.
FIXED IT!
So I was bored and started to fiddle with my sm-n920t to fix the no cellular service problem after the 6.0.1 update and stumbled across the issue. So after days and endless hours of trying to solve this issue, I decided to check one last thing before flashing it to a previous version and here is my fix. So you need to go to settings, then ( more connection settings), then ( Wi-Fi Calling), then make sure you have the option set to (Cellular Network Preferred) . In my case the new 6.0.1 update set it to (Never use Cellular Network). This made it unable to connect to a tower therfore no calls, text, or Internet outside of Wi-Fi.
SKITSO4ANTIC FOR 3 FROM HALF COURT! SWISHHH! AND IT'S IN FOR THE WIN!!!
I hope this is what your issue is. Please let me know if it fixes it for ya. Good luck man! I also have some pictures that can guide you through the steps I took screen by screen with red drawing I put on it to mark buttons needed to be hit but I can't get them to upload for some reason. If you end up needing them just message me I will send them to you.
Skitso4antic said:
So I was bored and started to fiddle with my sm-n920t to fix the no cellular service problem after the 6.0.1 update and stumbled across the issue. So after days and endless hours of trying to solve this issue, I decided to check one last thing before flashing it to a previous version and here is my fix. So you need to go to settings, then ( more connection settings), then ( Wi-Fi Calling), then make sure you have the option set to (Cellular Network Preferred) . In my case the new 6.0.1 update set it to (Never use Cellular Network). This made it unable to connect to a tower therfore no calls, text, or Internet outside of Wi-Fi.
SKITSO4ANTIC FOR 3 FROM HALF COURT! SWISHHH! AND IT'S IN FOR THE WIN!!!
I hope this is what your issue is. Please let me know if it fixes it for ya. Good luck man! I also have some pictures that can guide you through the steps I took screen by screen with red drawing I put on it to mark buttons needed to be hit but I can't get them to upload for some reason. If you end up needing them just message me I will send them to you.
Click to expand...
Click to collapse
Congratulations sir haha, that must be a wonderful feeling to get your Note 5 up and running again.
It is unfortunately not the fix for me though. My phone straight up tells me "No Service" when I scroll down the notification bar.
I truly fear that it is a hardware issue, rather than a software issue.
Thanks for the post though, I am sure it will help someone else.
Dang I was really hoping it was your fix also. I still wanna help ya though. I have 4 more days until I drive home to Colorado and nothing to do in the mean time. Try to take a few screen shots of your problem so I get an idea and have something to work on for a few days lol.
---------- Post added at 04:21 AM ---------- Previous post was at 04:18 AM ----------
Go to where you type in phone numbers and put this in
*#0011#*
Then screen shot it and post it
Skitso4antic said:
Dang I was really hoping it was your fix also. I still wanna help ya though. I have 4 more days until I drive home to Colorado and nothing to do in the mean time. Try to take a few screen shots of your problem so I get an idea and have something to work on for a few days lol.
---------- Post added at 04:21 AM ---------- Previous post was at 04:18 AM ----------
Go to where you type in phone numbers and put this in
*#0011#*
Then screen shot it and post it
Click to expand...
Click to collapse
Heyyyy you live in Colorado too? I live in Denver/Fort Collins myself haha.
Thanks for the help, I have already posted a couple screenshot but here is the one from the dialer.
No kidding? I'm in longmont and my cousin's live in loveland/ ft Collins. I will message you my number on here shoot me a text when ya get a chance so I got your number and I will hit you up when I get home I got many solutions I did on my phone before finding the fix. And if you ever need computer parts I have a garage full of everything from graphics cards to cpu's to full built towers for game and workstation towers for graphic design and stuff.
Well all, found the issue. Turns out the (insert foul language here) person who sold me the phone either reported it stolen or stop making payments on the phone, thus blacklisting my IMEI.
Learned my lesson, never to buy smartphones again on Craigslist...
Wow really that's low. What a feminine cleaning utensil.
Skitso4antic said:
Wow really that's low. What a feminine cleaning utensil.
Click to expand...
Click to collapse
That may just be my new favorite insult. Though I must say I'll probably get in trouble somehow for using that haha
TheCuriousPanda said:
Well all, found the issue. Turns out the (insert foul language here) person who sold me the phone either reported it stolen or stop making payments on the phone, thus blacklisting my IMEI.
Learned my lesson, never to buy smartphones again on Craigslist...
Click to expand...
Click to collapse
This happened to me years ago, pretty infuriating. Things have changed now tho, always check the imei, tmobile has a checker on its website now that will tell you if the phone has a balance on it or not.

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