Related
I have had my Fuze just under 4 months.
This past weekend I noticed the mini-USB port at the bottom of the phone was cracked. I'm talking about the plastic "tongue" with the 5 or 6 metal connectors on it (the part the charging cable connects to).
At first I was un-able to connect my charger to the phone, but after using a knife to move the tongue back to where it is supposed to be I was able to connect it.
However, it's only a matter of time before it breaks off and I will no longer be able to charge my phone. I did not purchase insurance.
I called AT&T and they told me that it is considered "physical damage" and therefore not covered under their warranty.
They referred me to HTC who gave me the same BS.
I see it as a manufacturer defect. I did not abuse the phone. HTC designed it. I can only charge it using the equipment they supplied with the phone. Apparently, 4 months of connecting and dis-connecting the charging cable is too much for the phone to handle! Of course, it is a cheap, $400 phone. What did I expect?
HTC told me I can send it to them and they will examine it. If they see fit to repair it, they will. If not, it will cost over $300 to fix it. Either way I will have to pay $35 just for them to look at it.
Has this happened to anyone else?
So my options as I see them are:
1. Return the phone to HTC and prey.
2. Purchase insurance from a third party and wait a few weeks to report the damage (and hope it lasts that long!).
3. Cancel my AT&T account (all of them, inc. my land line and DSL) and go to Verizon. I wanted an Omnia anyway. (This would be subject to getting an acceptable signal at home, something that I cannot do with AT&T).
It will cost me $180 to leave AT&T, but that is cheaper than paying over $300 to fix the phone!
I just bought a Fuze 2 weeks ago for $220 on craigslist. Screen has a MINOR scratch, thus the low price. My girlfriend bought her Fuze 3 days ago for $275 in absolute perfect condition. Both of our phones came with everything that came in the box and mine even had the original box. If you look on craigslist, you can find amazing deals. Me and my girlfriend were looking for about 3 weeks though, checking about twice a day for new posts.
This way, you spend less than the repair, and you have your original phone as backup/parts phone. You also don't have to wait as you pick the phone up yourself locally. Just never go alone, meet INSIDE a restaurant or store. I've never had bad experiences on craigslist, luckily. So far, I've bought 17" rims, 2 160GB HDDs, 4 80GB SATA HDDs, AMD Athlon x2 3800+ (for $20!!!), a complete watercooling kit for my PC, a palm treo 750w, a palm centro, an HTC Hermes, and now 2 HTC Fuzes. I make sure that the phones work perfect, check all the buttons, insert my sim card, make a phone call, etc.
I cooked my own quick little rom and the Fuze runs AMAZING compared to about 5 other roms I've tried on here, so don't give up on the phone, it has potential!
My suggestion would by to try a different approach with calling att support. Tell them the phone is not charging, will not sync, etc. Tell them you dont see any sign of physical damage and you have never dropped the phone or submerged it in water, etc. After about 5 minutes of scripted troubleshooting they should be making arrangements to send you a new phone. FYI they have a 1 year warranty on their phones. Obviously you don't want them to think you may have damaged it in any way. Best of luck!
Thanks sethstejskal, but no go.
They typed "notes" in my account saying I had already told them the port was cracked.
They also told me their "powerless" if I choose to cancel my service. The have no authority to replace my phone due to the "physical damage".
I am amazed that my 9+ years as a customer means less than a $400 phone.
Zoskalon, your suggestion would bring the cost of my Fuze to about $650 (inc. original purchase price). At that price they should throw in a blow job.
my friend had a treo on verizon that wouldn't charge. he just bought another battery and an external charger. i think that's your best bet, as long as you don't use the usb port for data transfer or internet sharing :\
leebo said:
Thanks sethstejskal, but no go.
They typed "notes" in my account saying I had already told them the port was cracked.
They also told me their "powerless" if I choose to cancel my service. The have no authority to replace my phone due to the "physical damage".
I am amazed that my 9+ years as a customer means less than a $400 phone.
Zoskalon, your suggestion would bring the cost of my Fuze to about $650 (inc. original purchase price). At that price they should throw in a blow job.
Click to expand...
Click to collapse
I wonder if calling the ATT warranty number would yield different results than the standard customer service line. With a different department/building/computer system maybe they don't share notes interdepartmentally. I know its not terribly helpful but its better than getting the royal shaft if it works.
Sorry to resurrect this old thread but I had same problem with EXACTLY the same experience with AT&T and HTC. How did you resolve this issue?
I hope to resolve it in a couple of months. I'm just waiting for user reports on the DROID. Even though I'll still have one year remaining on my "contract" with AT&T and will have to pay around $120, I'm leaning toward switching to Verizon.
Believe it or not, my story actually got worse. I limped along with my broken Fuze, then took it to Europe where I lost it. I had purchased "insurance" for it, and was told it only was only covered in the US! (This was not through AT&T).
I asked AT&T for a deal on purchasing it again, and the best they could offer was, get this, a refurbished unit for $50 MORE than they had sold me the new one for!!!
I ended up buying a refurbished one on EBay for $200.
Presently I am so disgusted with the increase in dropped calls, plus the fact that I barely get a signal in my apartment ever since AT&T took over Cingular. I was considering buying their femtocel, as ridicules as that is to pay $150 for a device just so I can get a signal from the company with MORE BARS, but they're not even selling that in L.A. yet.
so if the reports on the Droid live up to the hype, I'll try out Verizon for 30 days. I'm hopeful that will "resolve" the issue.
well, if you have a broken port on your phone
1) you can't sync
2) you can't charge
3) you can't use those adapters
Solution
1) wifi/microSD card ... more complicated, but still usable
2) get a desktop cradle with battery charging... more complicated to charge, and need to physically change batteries, but still usable
3) bluetooth headphones?
Solution
1) wifi/microSD card ... more complicated, but still usable
2) get a desktop cradle with battery charging... more complicated to charge, and need to physically change batteries, but still usable
3) bluetooth headphones?[/QUOTE]
4) Keep your mouth shut and stop complaining.
5) Give your money to any other company besides AT&T.
Of these I believe #5 is the only one AT&T will understand.
For those who sent your phone to LG directly (Stellar Wireless) for a repair/replace, how long did it take them to get a phone back to you?
andrewNY said:
For those who sent your phone to LG directly (Stellar Wireless) for a repair/replace, how long did it take them to get a phone back to you?
Click to expand...
Click to collapse
It took me about a week for them to repair it once they received it. I sent from NY to Texas Priority US Mail on Monday. They received by Wednesday. They fixed it by the following Wednesday and i received it back by that Saturday three days later. They are pretty speedy.
One thing I would stress though is that you do not want a refurbished phone. I have read somewhere on the internet that if LG sends you a refurbished phone that you cannot update it to Gingerbread for some reason. I cannot confirm that this is true but that's what I've heard.
I am kind of pissed off at them my self. They did send my original phone back to me but they said if worse case they can not fix it, they will send a refurbished one. I told them F no. I paid full price with tax $600 and I expect either my phone or a brand new one if the repair can't be made. I would have purchased a refurb off ebay for half that. They claim that refurb is just as good. I say bullshyt. A refurb is someone else's probem that they finally fixed but couldn't fix at the time of that persons mail in. And besides, if a refurb was the same, then LG or the Tmobile store that I have originally purchased the phone from would have given me a brand new one on the spot. Suck it. Don't accept a refurb. They did not budge though. They said repair or refurb. Good Luck with LG Scum. They did fix the restarting issue, but when I got it back I have a GPS Lock on issue.
Thanks! I sent my phone by Priority Mail last Monday and they got it Wednesday, so I guess I'm looking at getting it back by next weekend.
I sent mine to them on a Thursday they got it that Friday (one state away). Just got it back today (Thursday. There turn around time seemed very quick to me. It has the latest version and baseband on it. It however is not the phone I sent them.
I sent mine off July 22 via FedEx and just got it back today. Oddly enough, the repair ticket enclosed with my phone said they replaced the touch screen and the reason for the repair was a faulty touch button. The actual reason was because the LG Tool erased my baseband after it said I had a successful update so I couldn't use the T-Mo network, only wireless.
Not sure where the faulty Touch button information came from, but I guess it's good I got a new touchscreen if something showed up during their "quality" check. I checked the IMEI and Serial Numbers, and they match my original box, so it's the same phone repaired, not a refurb swap.
It seems to be working ok so far, so I'll know for sure in a few days.
LG employee here- Refurb is kind of a misleading term. I deal directly with Stellar and providing them parts, and when they say refurb, it might as well be a new phone. I mean, they replace a lot of stuff and run it through a gang of tests. Do things slip through the cracks? Absolutely. But, in all honesty, by the time they get done with refurbishing a phone, it is just as good as a new phone. Now, if you go through some further removed 3rd party refurb centers, you will see issues, but Stellar is in the same building as us, so we keep a pretty tight watch over their work.
affenzeit said:
LG employee here- Refurb is kind of a misleading term. I deal directly with Stellar and providing them parts, and when they say refurb, it might as well be a new phone. I mean, they replace a lot of stuff and run it through a gang of tests. Do things slip through the cracks? Absolutely. But, in all honesty, by the time they get done with refurbishing a phone, it is just as good as a new phone. Now, if you go through some further removed 3rd party refurb centers, you will see issues, but Stellar is in the same building as us, so we keep a pretty tight watch over their work.
Click to expand...
Click to collapse
I was fortunate enough to get mine fixed by the Stellar folks, and what great work they did. I thought I had a pretty decent phone before the fix, but now it is pure fantastic. So far no unexplained reboots or other oddities and I have really been putting it through its paces.
Please pass along my thanks to the "stellar" Stellar Wireless Technology techs.
octoplus is a nice solve tool for LG fault
Recently, i purchased an new Octoplus from china ,it is a nice experience, fast shipping and especially technical support, and i know they own a shop in amazon, as for the web, i should obey their's rule....
So I was minding my own business talking to the best buy mobile guy that was helping me purchase this phone after getting a refund on my galaxy s6 that wasn't working out for me. Then this lady that also worked there comes up and is like "please tell me you aren't leaving the s6 for this thing". Has anyone ever been treated like that before? I found it so tacky.
It's not tacky it's there opinion. I honestly would think the same in my mind why switch from an S6 to something a year old.
Sent from my iPhone using Tapatalk
georgeo1991 said:
So I was minding my own business talking to the best buy mobile guy that was helping me purchase this phone after getting a refund on my galaxy s6 that wasn't working out for me. Then this lady that also worked there comes up and is like "please tell me you aren't leaving the s6 for this thing". Has anyone ever been treated like that before? I found it so tacky.
Click to expand...
Click to collapse
Seems to me the whole transaction was none of her business. Not just tacky, but rude as well.
She sounds like a Samsung fangirl.
hyelton said:
It's not tacky it's there opinion. I honestly would think the same in my mind why switch from an S6 to something a year old.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Well with the s6 and fingerprint scanner on my phone was pressing emergency call in my pocket so I went with a phone that I knew worked well for me which was the lg line.
georgeo1991 said:
Well with the s6 and fingerprint scanner on my phone was pressing emergency call in my pocket so I went with a phone that I knew worked well for me which was the lg line.
Click to expand...
Click to collapse
I think it is more about the fact that you are "downgrading" since the phones rolling out now have better specs such as octa cores vs quad. However, if you are content with the phone, then I say forget what others think and enjoy it. If you go the full two standard years between phone upgrades, then you should have no worries. Worst case is that you may not see system updates to the latest versions of Android. Of course that is one of the reasons XDA exists...to get a custom of the latest .
Kinda rude in my opinion, What's right for her may not be right for you. I wouldn't put much thought into to be honest.
---------- Post added at 10:33 AM ---------- Previous post was at 10:33 AM ----------
aybarrap1 said:
I think it is more about the fact that you are "downgrading" since the phones rolling out now have better specs such as octa cores vs quad. However, if you are content with the phone, then I say forget what others think and enjoy it. If you go the full two standard years between phone upgrades, then you should have no worries. Worst case is that you may not see system updates to the latest versions of Android. Of course that is one of the reasons XDA exists...to get a custom of the latest .
Click to expand...
Click to collapse
Yeah.. yet apps today can't even take a advantage of the extra cores lol... Worthless imo.
In my opinion the Samsung S6 sacrifices some S5 features such as sd card slot and removable battery (not to mention losing waterproof feature and usb3) even though camera is better. I would rather have the LG G3 because having sd slot and removable battery are important to me.
I will always pick LG over Samsung. She's just following the heard. But on the plus side she's an android user (+1). At least they did not try to sway you over to the dark side.
How long do you have to try it out? The G4 is suppose to be announced tomorrow (April 28th) and available on Wednesday the 29th. Of course it will have new phone prices vs the $0.01 you probably paid for the G3, but it might be worth considering.
I got this phone from meeting in person, excellent condition. Used it on Cricket network.
This is amazing 4k phone (my first 4k phone) I do hear LG G4 gonna be released soon but got phone for cheap price. I actually enjoyed it, I'm coming from Iphone 5s.
LeonKnight12 said:
I got this phone from meeting in person, excellent condition. Used it on Cricket network.
This is amazing 4k phone (my first 4k phone) I do hear LG G4 gonna be released soon but got phone for cheap price. I actually enjoyed it, I'm coming from Iphone 5s.
Click to expand...
Click to collapse
It records 4k vid but the screen is 2k, there has not been a phone yet with a 4k screen but glad you are liking it ^^
Sent from my LG-D850 using XDA Free mobile app
sic0048 said:
How long do you have to try it out? The G4 is suppose to be announced tomorrow (April 28th) and available on Wednesday the 29th. Of course it will have new phone prices vs the $0.01 you probably paid for the G3, but it might be worth considering.
Click to expand...
Click to collapse
Carriers in the US are not expected to sell the G4 until June.
Sent from my LG-D850 using XDA Free mobile app
Ah..Best Buy
Just want to add my $.02. I bought this phone today myself as a phone to tinker with since my Note 4 is locked down. I picked this up OFF contract at BB for only $399 and I think that's a steal. Walking into the store, I already knew what their website had it listed at, but to test the BB rep, I asked how much the phone was and he quoted me $700. I asked him to ring it up just to check and sure enough, it rang up $399. We can root and CM12.1 this phone but not the Samsungs! This is a fun phone to get my crack flashing addictions satisfied with! Enjoy our our LG G3. It's still a great piece of hardware.
edpete97 said:
Just want to add my $.02. I bought this phone today myself as a phone to tinker with since my Note 4 is locked down. I picked this up OFF contract at BB for only $399 and I think that's a steal. Walking into the store, I already knew what their website had it listed at, but to test the BB rep, I asked how much the phone was and he quoted me $700. I asked him to ring it up just to check and sure enough, it rang up $399. We can root and CM12.1 this phone but not the Samsungs! This is a fun phone to get my crack flashing addictions satisfied with! Enjoy our our LG G3. It's still a great piece of hardware.
Click to expand...
Click to collapse
I got my G3 from Best Buy for $.99 when I was updating the AT&T contract. They ended up shipping me a Gold Sprint G3 instead of the Blue AT&T G3 I ordered. Took the gold one to the local BB to swap it out, but they had me call their 1800 support line.
So I'm on the line with support in my truck in the BB parking lot, the girl almost has it done for me to be able to walk back into the store to return my phone and have mine shipped to me when the call was dropped....30 minutes wasted....
So I call back, get a different person...long story short, took 45 minutes on the 2nd call for them to send me an email that contained my return label. Went home, printed the label, went to UPS, and sent my phone back.
4 days later and my Blue AT&T G3 arrived. The day after that a 2nd Blue AT&T G3 arrived at my house. I got 2 Blue G3s for $.99 because Best Buy has a horrible return department and policies. I suppose the hour and 20 minutes between 2 customer service calls, 5 miles worth of gas, and 4 days of extra waiting is worth it for both a free G3 and a 99 cent G3.
Very nice...one to rom and another to....rom! Lol.
skeevydude said:
I got my G3 from Best Buy for $.99 when I was updating the AT&T contract. They ended up shipping me a Gold Sprint G3 instead of the Blue AT&T G3 I ordered. Took the gold one to the local BB to swap it out, but they had me call their 1800 support line.
So I'm on the line with support in my truck in the BB parking lot, the girl almost has it done for me to be able to walk back into the store to return my phone and have mine shipped to me when the call was dropped....30 minutes wasted....
So I call back, get a different person...long story short, took 45 minutes on the 2nd call for them to send me an email that contained my return label. Went home, printed the label, went to UPS, and sent my phone back.
4 days later and my Blue AT&T G3 arrived. The day after that a 2nd Blue AT&T G3 arrived at my house. I got 2 Blue G3s for $.99 because Best Buy has a horrible return department and policies. I suppose the hour and 20 minutes between 2 customer service calls, 5 miles worth of gas, and 4 days of extra waiting is worth it for both a free G3 and a 99 cent G3.
Click to expand...
Click to collapse
Sorry, but I simply cannot give kudos for your actions on this. No matter how terrible their returns department is, or what kind of "on the phone" experience you had with their rep, you are still not entitled to keep both of these devices. Man up, be honest and send one of them back and explain to them their mistake. It may not be a drop in the bucket to them, but it wold be loads of good karma for you my friend.
There are a LOT of ladies like that in this world unfortunately. Especially if they in the upper-level socioeconomic classes.
I believe that's why there are a lot more single men these days... they just don't want to put up with snooty broads.
I purchased my LG G3 D850 from a gentleman on Ebay. It was unusual in the fact that when he listed it, he put no photos of the phone in the listing.
He stated it was in "Pristine" condition and set the bidding on it for $320. I was intrigued, so I sent him a PM via Ebay. He responded quickly, plus it was
serendipitous in the fact that he resides in the same city I do! He told me that he had the phone for only six months and was moving on to something
different. He said it was not because of any issues with the phone... he just wanted to get a different phone. (An uber techie nerd type... he told me.)
I kept the listing in a "Watch" status and noticed an hour before the auction was to expire that only one other person had bid on it and it was at $325.
I waited until about a minute before the end and set my bid at $330, then clicked the "Submit" at 8 seconds prior to end. I WON IT! Woohoo!
The seller agreed to let me pickup the phone locally since he resided about 12 miles across town from where I live. I was very happy to see that the phone
was truly in pristine condition, it looked like it never came out of the box. All original contents and box too. He'd even put a tempered glass screen protector on it.
I felt I made a great purchase indeed.
hitekredneck said:
Sorry, but I simply cannot give kudos for your actions on this. No matter how terrible their returns department is, or what kind of "on the phone" experience you had with their rep, you are still not entitled to keep both of these devices. Man up, be honest and send one of them back and explain to them their mistake. It may not be a drop in the bucket to them, but it wold be loads of good karma for you my friend.
Click to expand...
Click to collapse
If it had been just Best Buy I would have. But it wasn't. What makes me keep it was going through the worst AT&T contract upgrade ever. I was shipped the wrong phones 3 times, returned them all. I spent 8 to 10 hours a day for 5 days straight on the line with AT&T's reps, 60% of the time on hold (and the reps spoke in a horrible broken English because they're from India). Then AT&T changed my contract 3 different times, each to a plan that I specifically said that I didn't want. The first misorder, it was 3 G3's on the Next program....that was $400 some odd dollars out of the bank that I couldn't afford which caused 3 different checks for bills to bounce. Took 5 days to get that money back....
I still have two more misorders, three trips to the AT&T Store, another $150 taken from the bank, the Best Buy experience, and a bit of BS dealing with UPS to return the wrong G3. It really is a long story, but I'm keeping the phone due to all the hell I went through with AT&T.
As far as karma is concerned....three weeks ago lightning struck the power line between my house and the street. That only fried all my wall plugs, around 10 thousand in major appliances, my computer (which was uploading some Rin based LP stock kernel commits to github), and caused sparks and smoke to spew from anything connected to a cable line. Oh, and for kicks, hail damage, from the same lighting storm, caused my roof to leak.
Normally I would have returned it, but I spent over 40 hours on the line with AT&T, had money taken that caused bills to bounce, lost cable/internet for a week because I only had the funds to cover electricity or TV after AT&T took money the shouldn't have....Oh, and two months later I now pay $5 more a month and have 2gb less data per month because I just got tired of dealing with AT&T and figured that, after all I'd dealt with, the plan they ended up putting me on was good enough and in budget.
Did all of this mobile because my desktop and two laptops are fried and don't work.
I gave back an S6 and G4, going back to a g3(along with my 6+). They are not worth the extra cash.
https://arstechnica.com/tech-policy...ets-lg-over-legendary-g4-v10-bootloop-issues/
About freaking time!
I will never buy buy another LG device again, every LG device I have owned has had at least 2 to 3 fatal flaws.
On the case of LGV10 I have experienced: Overheating, Failed Finger Print Readers, Image Retention/Burn in and finally the dreaded boot loop of death that is very real and common to ALL LGV10's and going back as far the G4.
I guess I was one of the lucky ones. Haven't had many of those issues. Only the image retention but since I started using the Blue Filter app, no more image retention. Been using this phone for almost a year and a half now. Did switch to the Note 4 briefly but came back to this phone. Love the fingerprint scanner, no issues with it, even with using Zerolemon battery & case. Also the always on 2nd screen is so useful.
Sent from my LG-H901 using Tapatalk
No problems here either. Got it first day of launch. Still going strong.
Besides, LG is fixing the bootloops issue passed the warranty window. Wtf more do you want? They don't legally have to.
And when will people realize that class action suits only benefit the lawyers. It hurts the company which will hurt the consumers in the end.
Airtioteclint said:
No problems here either. Got it first day of launch. Still going strong.
Besides, LG is fixing the bootloops issue passed the warranty window. Wtf more do you want? They don't legally have to.
And when will people realize that class action suits only benefit the lawyers. It hurts the company which will hurt the consumers in the end.
Click to expand...
Click to collapse
my v10 is finally exhibiting signs of oncoming failure. It's randomly freezing now, and it's not a software issue since it still happens if I go back to totally stock with no root or extra apps installed.
I am on my third V10, the first two were victims of said bootloop issue
I have mine for a year now, without any problems...
I'm on my second V10 first had endless bootloop and this one has screen burn in.
Bought mine on launch (2015-10-31) finally bootlooped this past Tuesday and of course it happens 3 months after the warranty extension that others have reported. I didn't even hear about the warranty extension until it was already too late otherwise I would have had it looked at because of screen image retention/ghosting. Requested an RMA# so I'll see what happens after they get it.
Anyone know if they'll even care it was rooted when it died? Will they try to claim I broke it?
UPDATE: While trying to recover my data the phone stopped charging so it was completely dead when they got it. LG repaired my phone for free, not counting shipping, their turnaround was 2 days.
On my third, got my replacement and then got home and it was ****ing up already. Had another one sent out 3 hours later. This one is already ****ing up as well. It also has some ****ing malware that came with it that I cant get rid of no matter how many times I reset it back to factory. I was looking at getting the V20, but at this point I am probably going to go with an Asus Zenfone 3 Deluxe next.
Airtioteclint said:
No problems here either. Got it first day of launch. Still going strong.
Besides, LG is fixing the bootloops issue passed the warranty window. Wtf more do you want? They don't legally have to.
And when will people realize that class action suits only benefit the lawyers. It hurts the company which will hurt the consumers in the end.
Click to expand...
Click to collapse
No there not actually there simply replacing them (with other faulty unit) within their un-publicissd 18 Month from manufacturing date as opposed to only modern there one year from. Purchase Date so they have done exstreamly. Little and depending on what country we are talking about the likly broke some laws by continuing to sell the devices after they new thew were found. Faulty (witch we k ow as they admitted it) sound alot like a car dealer taking the bulb put out the cheack engine light before you bought it, I assume it this happened to you would see it as the rest of us see this
I got a refurbished one from eBay about 6 mos ago. Never had the bootloop issue but getting the image burned screen sometimes and it overheats and is very slow from time to time at that time I just reboot it. Other than that everything else is alright.
Jessooca said:
Reading this was pretty interesting. Literally if you look at one reply to the next it's "no issues here" then "mine sucks like a girl named Hoover!" talk about hit or miss.
Would you or would you not buy this phone again for say $200 if you had to have a 5.5" screen or larger like this one??
Click to expand...
Click to collapse
In my case I was looking for 64 GB or more internal + SD + removable battery, there aren't many phones with that combo left so yeah I'd easily buy it again at that price especially if it's New. It's still a nice phone and supposedly will get N. If not for the bootloop issue I could see this phone being viable for another 3 years barring some major tech change.
I saw someone on reddit mention they purchased their V10 using a credit card (Amex) that offers extended warranty coverage and they were able to make a claim without having to send in their - I presume dead - phone. So I'd highly recommend buying with a CC that offers extended warranty, if you are buying one, that way you have some peace of mind if you find yourself with a dead phone and LG has stopped free repairs.
My third V10 bootlooped again over the weekend. I was scrolling through Facebook and the phone froze. I pulled the battery and it just rebooted over and over... I went to my local T-Mobile store and the rep said that I was the third person to come in there within the past few days with the same issue. The rep also said that my phone was no longer under warranty and made a phone call to tech support to see what they could do. They agreed to a warranty replacement since I had this problem so many times before. I told the rep that I didn't want another LG V10 or any LG for that matter, however, in order to Jump I had to turn in a working phone. The rep told me they would file the warranty claim and as soon as the phone arrived in the store, they would let me immediately turn it in and upgrade. I was holding out until the fall to see if the Note 8 would get released but seeing as how I can no longer wait, I think I'm getting a S8+.
Jessooca said:
Reading this was pretty interesting. Literally if you look at one reply to the next it's "no issues here" then "mine sucks like a girl named Hoover!" talk about hit or miss.
Would you or would you not buy this phone again for say $200 if you had to have a 5.5" screen or larger like this one??
Click to expand...
Click to collapse
Paid 129 for my phone it has an image retention issue but. Seeing as I get a he'll of a lot of hardware for 129 I would not mind again and again
I just had to send my phone in to LG and get the motherboard replaced. It cost me nothing, had the phone at least a year and a half at that point. Called up LG and talked to a rep and said it started randomly rebooting and then wouldn't turn on, he knew exactly what I was talking about and knew of the issues with the G4 and V10. Followed a few steps online through their webpage and had no issues. Only downside is that it came back with Nougat on it, so no root or exposed yet.
hey all,
just wanted to share a few notes on my experience with the pixel 3 xl and google support. part cautionary tale, part just feeling bitter.
tl;dr: high defect rate has possibly depleted stock of new devices (that would be set aside specifically for replacements), now only replacing with refurbs? possible 3rd party wireless charging issue?
i purchased my p3xl direct from google. the first one died in about 4 days. it wouldn't turn on and no combinations of buttons would give me even a screen flicker. then a day later, it suddenly came back to life. no explanation, no errors. i factory reset it, set it back up, rooted it, etc...
it died again the next day. i RMA'd it, and the day before my replacement arrived, it just came back on. it was weird and i was feeling paranoid, so i set up the new one and started using it. i kept the original one running and just played around with it, until the last few days before i HAD to send it in. it never once dropped again. i sent it back, keeping the new replacement.
2 months later, my 2nd one is dead. it seems to be the same issue, won't respond to anything. i used the stock charger, tried my partner's pixel 3 charger & cables, connecting it to my laptop, the charger for my old nexus (with a USB-C adapter) -- each for 6 to 10 hours. i'm still holding out a glimmer of hope that it will kick back on long enough for me to pull everything off it. i have a whole list of links to other threads on XDA and reddit with the magic button combo that people used to turn theirs back on, but many people are just getting it replaced.
so.. after a day of panicked research and a spreadsheet full of "button combo", "time held", "button released first", "result" desperation and sadness, i RMA'd it. this time they will only replace it with a refurb device. i escalated this over email, chat, twitter... but i kept getting the same message:
I understand that you're looking for a new device as a replacement. Please be informed that we have a finite number of new devices manufactured, and I'm sorry to inform that we wouldn't be able to send out a new device as a replacement, but rest assured our replacement devices undergo a comprehensive process to ensure a high standard of quality before they are shipped.
Click to expand...
Click to collapse
my read on this that they're getting way more returns than they expected... thoughts?
all this said: i've been really loving the p3xl -- my brother has one, my gf has the p3. they love 'em and have had no problems. so yesterday i caved and ordered the replacement (refurb), but i'm pissed that (a) my phone is in perfect condition and i take really good care of it (shout out to whitestone dome, that thing is amazing!), and (b) i feel like i'm out 200$ish that is the diff between a new vs. refurb device and the cost of a new whitestone dome glass.
literally the only diff i can tell between myself, my brother, and my gf is that i have a tylt wireless charger that i drop my phone on when i'm going to bed. works great with my nexus, seemed like it was working fine for the pixel (albeit only slow charging). in my googling, i saw a couple of threads where people complained that a wireless charger had damaged their battery which is what pointed me this direction, but i honestly have no idea if it's really a factor.
so i'm sort of curious about other people's stories... are you running in to the same issues? did the magic button combo work? can you think of any reason why yours died in the first place?
thanks!
I can't comment from a bad experience, but I have ran the gambit of wired chargers through my 3xl but only ever used the pixel dock for wireless, due to my case (otterbox defender) it will only slow charge while the case is on, but I haven't had an issue, not trying to rub this in, just giving you another data point.
I have had mine for months, using it on the Pixel Stand nightly (with a case on). No issues so far.
Honestly, it's a big hit or miss with their "refurbished" devices. I've had multiple replacements ranging with big scratches 1.5 - 2 inches on the display. Buzzing earpieces and ****ty sounding speakers etc. They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound. To me it seems like Google just stuffs in returned devices and ships them off as warranty exchanges. They just hope that the next person that gets it doesn't notice the defect and accepts the rubbish they dish out. But there is some light at the end of the tunnel if you deal with too many replacements. You can get your case escalated and they can refund you the total of the phone as a return 100% and you can get your money back. Then, if you wish, you can order a brand new one and at that point you'll have a brand new warranty and be guaranteed a new device for 2 weeks. I went through a similar fiasco for radio problems and speakers going out, but I have never faced your issue yet. I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
zetsumeikuro said:
Honestly, it's a big hit or miss with their "refurbished" devices. <snip> I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
Click to expand...
Click to collapse
Similar situation with me but for constant flashing making the phone unusable for hours at a time. I was 17 days out of purchase and they refused to send me a new device, only a refurb. I could have gotten my money back as you described above but I bought it at the $200 off price and that promotion is expired. So my options were a refurb (they spout the exact same line about testing which is total BS) or spending an extra $200 for a new one. I have the Pixel 3 not the XL. These devices are flawed in a major way. The only thing they can do at this point is give free replacements to those experiencing problems. New and not refurbished. Throw all those away or give them away, they are useless. I wonder what the statistics are on returns. My wife has one since November with not one single issue. I'm on my 5th in the past month or so.
zetsumeikuro said:
Honestly, it's a big hit or miss with their "refurbished" devices. I've had multiple replacements ranging with big scratches 1.5 - 2 inches on the display. Buzzing earpieces and ****ty sounding speakers etc. They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound. To me it seems like Google just stuffs in returned devices and ships them off as warranty exchanges. They just hope that the next person that gets it doesn't notice the defect and accepts the rubbish they dish out. But there is some light at the end of the tunnel if you deal with too many replacements. You can get your case escalated and they can refund you the total of the phone as a return 100% and you can get your money back. Then, if you wish, you can order a brand new one and at that point you'll have a brand new warranty and be guaranteed a new device for 2 weeks. I went through a similar fiasco for radio problems and speakers going out, but I have never faced your issue yet. I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
Click to expand...
Click to collapse
wow, that's a great piece of info - thanks! i'll see how the refurb works out, but yeah, mine is in pristine condition, i'm not going to accept a replacement with scratches.
They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound.
Click to expand...
Click to collapse
i swear, they pasted that line into EVERY single response i received. it got annoying fast.
bobby janow said:
The only thing they can do at this point is give free replacements to those experiencing problems. New and not refurbished. Throw all those away or give them away, they are useless. I wonder what the statistics are on returns. My wife has one since November with not one single issue. I'm on my 5th in the past month or so.
Click to expand...
Click to collapse
i really think that this is why they're only doing refurbs now.. they probably used up all their "set aside for returns"-new devices already. makes me wonder if we're just all recycling each others non-functioning devices at this point..
JaceAlvejetti said:
I can't comment from a bad experience, but I have ran the gambit of wired chargers through my 3xl but only ever used the pixel dock for wireless, due to my case (otterbox defender) it will only slow charge while the case is on, but I haven't had an issue, not trying to rub this in, just giving you another data point.
Click to expand...
Click to collapse
good to know. most of the "wireless charging broke my phone" threads do seem to be contained to 3rd party chargers, if the replacement works out, i might grab one of the pixel stands. thx!
williamentropy said:
i really think that this is why they're only doing refurbs now.. they probably used up all their "set aside for returns"-new devices already. makes me wonder if we're just all recycling each others non-functioning devices at this point..
Click to expand...
Click to collapse
That's why I wouldn't accept a refurb. It cost me but I will get it back in the end. I had to pay for a new device, wait for it, transfer the info, send back the old piece of crap and wait for my refund. I don't care. I'm not getting some POS refurb when my device was only 17 days old and flashed like a lightning storm in June. So I'm going to test it as best I can in the coming days once I receive the new one. Any sign of anything and I'm outta here. Perhaps for good. It's just not worth it at this point when other devices are better. Used to the Nexus 5 at half the price of other phones, rootable, no problems with apps, stuff like that. Those days are over. Unfortunately.
bobby janow said:
Used to the Nexus 5 at half the price of other phones, rootable, no problems with apps, stuff like that. Those days are over. Unfortunately.
Click to expand...
Click to collapse
i know, right? i'm back on my nexus 6 awaiting the replacement... despite the cracked screen, it's still a solid device.
It amazes me how lucky I must have been. Had to get my device from a third party with no chance of returning.
Why is Google quality control so freaking bad?
Plus if you complain on their support forum they just delete your post!