I have had my Fuze just under 4 months.
This past weekend I noticed the mini-USB port at the bottom of the phone was cracked. I'm talking about the plastic "tongue" with the 5 or 6 metal connectors on it (the part the charging cable connects to).
At first I was un-able to connect my charger to the phone, but after using a knife to move the tongue back to where it is supposed to be I was able to connect it.
However, it's only a matter of time before it breaks off and I will no longer be able to charge my phone. I did not purchase insurance.
I called AT&T and they told me that it is considered "physical damage" and therefore not covered under their warranty.
They referred me to HTC who gave me the same BS.
I see it as a manufacturer defect. I did not abuse the phone. HTC designed it. I can only charge it using the equipment they supplied with the phone. Apparently, 4 months of connecting and dis-connecting the charging cable is too much for the phone to handle! Of course, it is a cheap, $400 phone. What did I expect?
HTC told me I can send it to them and they will examine it. If they see fit to repair it, they will. If not, it will cost over $300 to fix it. Either way I will have to pay $35 just for them to look at it.
Has this happened to anyone else?
So my options as I see them are:
1. Return the phone to HTC and prey.
2. Purchase insurance from a third party and wait a few weeks to report the damage (and hope it lasts that long!).
3. Cancel my AT&T account (all of them, inc. my land line and DSL) and go to Verizon. I wanted an Omnia anyway. (This would be subject to getting an acceptable signal at home, something that I cannot do with AT&T).
It will cost me $180 to leave AT&T, but that is cheaper than paying over $300 to fix the phone!
I just bought a Fuze 2 weeks ago for $220 on craigslist. Screen has a MINOR scratch, thus the low price. My girlfriend bought her Fuze 3 days ago for $275 in absolute perfect condition. Both of our phones came with everything that came in the box and mine even had the original box. If you look on craigslist, you can find amazing deals. Me and my girlfriend were looking for about 3 weeks though, checking about twice a day for new posts.
This way, you spend less than the repair, and you have your original phone as backup/parts phone. You also don't have to wait as you pick the phone up yourself locally. Just never go alone, meet INSIDE a restaurant or store. I've never had bad experiences on craigslist, luckily. So far, I've bought 17" rims, 2 160GB HDDs, 4 80GB SATA HDDs, AMD Athlon x2 3800+ (for $20!!!), a complete watercooling kit for my PC, a palm treo 750w, a palm centro, an HTC Hermes, and now 2 HTC Fuzes. I make sure that the phones work perfect, check all the buttons, insert my sim card, make a phone call, etc.
I cooked my own quick little rom and the Fuze runs AMAZING compared to about 5 other roms I've tried on here, so don't give up on the phone, it has potential!
My suggestion would by to try a different approach with calling att support. Tell them the phone is not charging, will not sync, etc. Tell them you dont see any sign of physical damage and you have never dropped the phone or submerged it in water, etc. After about 5 minutes of scripted troubleshooting they should be making arrangements to send you a new phone. FYI they have a 1 year warranty on their phones. Obviously you don't want them to think you may have damaged it in any way. Best of luck!
Thanks sethstejskal, but no go.
They typed "notes" in my account saying I had already told them the port was cracked.
They also told me their "powerless" if I choose to cancel my service. The have no authority to replace my phone due to the "physical damage".
I am amazed that my 9+ years as a customer means less than a $400 phone.
Zoskalon, your suggestion would bring the cost of my Fuze to about $650 (inc. original purchase price). At that price they should throw in a blow job.
my friend had a treo on verizon that wouldn't charge. he just bought another battery and an external charger. i think that's your best bet, as long as you don't use the usb port for data transfer or internet sharing :\
leebo said:
Thanks sethstejskal, but no go.
They typed "notes" in my account saying I had already told them the port was cracked.
They also told me their "powerless" if I choose to cancel my service. The have no authority to replace my phone due to the "physical damage".
I am amazed that my 9+ years as a customer means less than a $400 phone.
Zoskalon, your suggestion would bring the cost of my Fuze to about $650 (inc. original purchase price). At that price they should throw in a blow job.
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I wonder if calling the ATT warranty number would yield different results than the standard customer service line. With a different department/building/computer system maybe they don't share notes interdepartmentally. I know its not terribly helpful but its better than getting the royal shaft if it works.
Sorry to resurrect this old thread but I had same problem with EXACTLY the same experience with AT&T and HTC. How did you resolve this issue?
I hope to resolve it in a couple of months. I'm just waiting for user reports on the DROID. Even though I'll still have one year remaining on my "contract" with AT&T and will have to pay around $120, I'm leaning toward switching to Verizon.
Believe it or not, my story actually got worse. I limped along with my broken Fuze, then took it to Europe where I lost it. I had purchased "insurance" for it, and was told it only was only covered in the US! (This was not through AT&T).
I asked AT&T for a deal on purchasing it again, and the best they could offer was, get this, a refurbished unit for $50 MORE than they had sold me the new one for!!!
I ended up buying a refurbished one on EBay for $200.
Presently I am so disgusted with the increase in dropped calls, plus the fact that I barely get a signal in my apartment ever since AT&T took over Cingular. I was considering buying their femtocel, as ridicules as that is to pay $150 for a device just so I can get a signal from the company with MORE BARS, but they're not even selling that in L.A. yet.
so if the reports on the Droid live up to the hype, I'll try out Verizon for 30 days. I'm hopeful that will "resolve" the issue.
well, if you have a broken port on your phone
1) you can't sync
2) you can't charge
3) you can't use those adapters
Solution
1) wifi/microSD card ... more complicated, but still usable
2) get a desktop cradle with battery charging... more complicated to charge, and need to physically change batteries, but still usable
3) bluetooth headphones?
Solution
1) wifi/microSD card ... more complicated, but still usable
2) get a desktop cradle with battery charging... more complicated to charge, and need to physically change batteries, but still usable
3) bluetooth headphones?[/QUOTE]
4) Keep your mouth shut and stop complaining.
5) Give your money to any other company besides AT&T.
Of these I believe #5 is the only one AT&T will understand.
Related
First off, this thread is a hypothetical. I need advice on the Sprint hardware replacement and insurance claim replacement processes and what they generally entail. This thread may traverse into the murky grey area between the black and white of right or wrong when it comes to insurance phone claims and defective hardware replacement. Please don't waste your time informing me of this or criticizing any possible manipulation of the hardware replacement techniques Sprint will employ should the necessary trigger be made.
I have a Sprint Mogul. I have a SERO account. I will be approaching my 2 year resign and upgrade date this summer. I pay the full $7 total equipment protection/insurance. The Sprint Mogul is now at End Of Life (EOL). Apparently, according to some reports I have seen, reps are telling customers with failed hardware replacement tickets that they can get a refurb'd Mogul (if supply allows) and if not they will get a TP. In addition, now that the mogul is EOL, an insurance claim should technically get you a TP for $50 because the Mogul supplies are dwindling and who really wants a phone that's discontinued anyway.
The question is: What is the cheapest -or- most likely to be successful method for getting a touch pro replacement? I have a ticket open on my phone (with no action taken by me to take the phone to a store for inspection) for some potential radio issues. Thus, there is some past documentation for my phone which lends credibility to some potential hardware issues having been experienced and documented. In all honesty, I have been having some issues with my phone recently but they don't rise to the level of dead ear piece or broken keys which usually equal a traditional hardware replacement. If I call Sprint and say my data speeds are not where they should be and my phone drops and lot of calls, behaves erratically, and loses a charge very quickly - what will the Sprint rep's next course of action be? Send in the phone for testing, at which point a free replacement will be sent ONLY if legit hardware defects are found? Replace with a TP regardless of legit hardware issues being found? Will they send the replacement immediately and then charge you according to results of inspection of old phone? How does this process work? Anyone with experience, please chime in. Conversely, if I would happen to lose the phone I could make a claim and pay the $50 premium. This would most likely result in a TP replacement and I probably would not settle for less.
Finally, there has been some recent litigation against lock-line for its rather shady practice of filling claims with refurb'd phones. Hopefully, the publicity and heat will end this practice.
A class-action lawsuit filed in Miami in August contends that the coverage is deceptive because consumers often receive cheap, used or refurbished phones as replacements. The suit names lock\line, Nashville-based Asurion Insurance Services and Signal Holdings in Wayne, Pa., as defendants. -- Jill Metzler, a spokeswoman for DST Systems Inc. in Kansas City, lock\line's owner, declined to comment on the litigation. DST Systems has signed a definitive agreement to merge its lock\line subsidiary into Asurion Corp.
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Has anyone had experience with this? They have already settled some class action suits based on these practices. I am hoping they have started shying away from refurbs until new bull**** documentation is drafted to get around ripping people off.
Thanks in advance for your experience and/or inside information on how this process works. Please don't reply if you have no valuable information to share and I also don't want to hear any opinions or general thoughts on the undertaking this hypothetical proposes.
okay, i used to work for service and repair for sprint and i can tell you this:
-Aside from the sprint store HAPPENING to have an extra touch pro in their seed stock (not likely) and HAPPENING to come across a sprint employee that just really really wants to do you (instead of himself or somebody in the store otehrwise) a favor and switch out your mogul for the TP......there's absolutely no way this is going to happen
let me take you back to the days of the Audiovox (aka HTC) PPC 6700. This thing had to be one of the most horrible and unreliable WM phones out there. We had floods of these phones coming in when they were new, and still had (last time i worked for sprint) floods of them coming in now that they are old. Asurion and Sprint stores alike keep massive stock of discontinued phones dating back to some of the first sanyo and UTstarcom phones sprint carried (pre-digital era we're talking about).
i've personally had customers coming into sprint (or going through asurion) no less than 15 times for the same phone with the same problem over and over and over again. They'll keep recieving a 6700 until they decide to upgrade.
A) Because you're only going to get what you've got insured. When your house blows up, they dont upgrade you to a mansion.
B) Any sprint employee that somehow gets a current model smartphone as an EXTRA in it's seedstock will definitely take or give it to somebody they know as an upgraded replacement....
C) Asurion (especially with problem-prone HTC devices) carries huge stocks of these phones and will have them to you in no less than a week.
Now.....when the TP becomes old news and the regular store stock is converted into Service & Repair seed stock...then you've got yourself a fighting chance....but until then:
your only option of upgrading is upgrading. Whether you con the retentions department into giving you an early upgrade by threatening them of going to another carrier, or are a good enough customer that they give you an extremely discounted Touch Pro.....there's only one way out
Moral of the story: Befriend your local sprint service and repair rep.
oh, and that bit about refurbished phones.
NOT going to go anywhere, and if it does......say goodbye to affordable phone insurance. People are too stupid to realize that they are getting a ****ing steal for 7 dollars a month, especially considering that the average customer with TEP (in my experiences) were in multiple times a year, if not a handful.
sprint, especiaily, gives stellar service and repair without having to deal with asurion and most of the time you will have no deductable BECAUSE they are reusing parts.
want a new phone ? great, then see that best buy insurance for the iphone that costs upwards of 15 dollars a month with a huge deductable? that's what insurance will look like for you.
I agree with Whitesox311. If they didn't have Mogul's in stock and couldn't get any, then you might be upgraded, but a TP is still doubtful. They try to upgrade you to a "similar" phone, in other words, whatever the cheapest pda is that they have that is close in specs. You might get a Sprint Touch, possibly a Diamond, but the TP is the most expensive pda they have and their flagship phone, so it is highly unlikely you'll get one.
They will probably have new and refurb Mogul's in stock for a while still, even if it is EOL for retail.
People with the Apache were trying to do this when the Mogul came out and most of them didn't have any luck because they had plenty of Apaches left to give out.
So as long as you have a legit claim, then go through the proper channels, but don't try to abuse the TEP by using it as an upgrade program.
whitesox311 said:
okay, i used to work for service and repair for sprint and i can tell you this:
-Aside from the sprint store HAPPENING to have an extra touch pro in their seed stock (not likely) and HAPPENING to come across a sprint employee that just really really wants to do you (instead of himself or somebody in the store otehrwise) a favor and switch out your mogul for the TP......there's absolutely no way this is going to happen
let me take you back to the days of the Audiovox (aka HTC) PPC 6700. This thing had to be one of the most horrible and unreliable WM phones out there. We had floods of these phones coming in when they were new, and still had (last time i worked for sprint) floods of them coming in now that they are old. Asurion and Sprint stores alike keep massive stock of discontinued phones dating back to some of the first sanyo and UTstarcom phones sprint carried (pre-digital era we're talking about).
i've personally had customers coming into sprint (or going through asurion) no less than 15 times for the same phone with the same problem over and over and over again. They'll keep recieving a 6700 until they decide to upgrade.
A) Because you're only going to get what you've got insured. When your house blows up, they dont upgrade you to a mansion.
B) Any sprint employee that somehow gets a current model smartphone as an EXTRA in it's seedstock will definitely take or give it to somebody they know as an upgraded replacement....
C) Asurion (especially with problem-prone HTC devices) carries huge stocks of these phones and will have them to you in no less than a week.
Now.....when the TP becomes old news and the regular store stock is converted into Service & Repair seed stock...then you've got yourself a fighting chance....but until then:
your only option of upgrading is upgrading. Whether you con the retentions department into giving you an early upgrade by threatening them of going to another carrier, or are a good enough customer that they give you an extremely discounted Touch Pro.....there's only one way out
Moral of the story: Befriend your local sprint service and repair rep.
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I agree with what you say and it sounds realistic. However, one thing has changed since when the TP came out. The Mogul is now EOL. I think the odds are better now than they were in Oct. or Nov. Just today @ PPCgeeks a member posted that he put in a replacement and they sent him a TP free of charge. Even the refurb'd supplies that Asurion and stores have should be drying up eventually. The life cycle of the mogul was shorter than the apache. I dont expect as many units in the retail channel. I have seen other recent reports (only a few) of customers getting TP's because mogul inventory was depleted. It may be wishful thinking on my part but I think that Mogul being EOL definitely helps.
whitesox311 said:
oh, and that bit about refurbished phones.
NOT going to go anywhere, and if it does......say goodbye to affordable phone insurance.
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No offense, but this statement shows how little you know or have researched. They have SETTLED numerous class action suits for this very practice. Asurion has already paid for fraudulent and unfair claims practices. There are signs that they are shying away from issuing refurbs in certain instances due to the publicity and lawsuits. It is legitimized in their ToS and EULA but the consumer is fighting back (and winning). So again, what you say sounds realistic but being a former employee of a Sprint store (or whatever) doesnt make you an expert on anything. The factor you keep under valuing is that Mogul supplies (especially at random repair stores) will be drying up now. They have little other option but a TP if they cant source a refurb'd Mogul. Asurion probably has a larger back stock of mogul refurb's though.
Or.....
you can get the best buy htc touch pro for $199, and sell your mogul on ebay for $100-150 and you have done it legit.
It may cost you 50-100 this way but it works.
i guess we got it made on at&t..free warranty and free device upgrade after 3 or 4 warranty exchanges..who needs insurance? just dont break your phone physically (and why would you..because we all baby them) and youll never have to pay for a device again..
whitesox311 said:
oh, and that bit about refurbished phones.
NOT going to go anywhere, and if it does......say goodbye to affordable phone insurance. People are too stupid to realize that they are getting a ****ing steal for 7 dollars a month, especially considering that the average customer with TEP (in my experiences) were in multiple times a year, if not a handful.
sprint, especiaily, gives stellar service and repair without having to deal with asurion and most of the time you will have no deductable BECAUSE they are reusing parts.
want a new phone ? great, then see that best buy insurance for the iphone that costs upwards of 15 dollars a month with a huge deductable? that's what insurance will look like for you.
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Click to collapse
Umm...Best Buy's insurance on the TP would be 9.99 a month with no deductible. I don't know why the iPhone insurance would be relevant? There are no deductibles for Best Buy insurance, and they do give you a brand new phone.
Worked for me at Puerto Rico... ...Just 50 bucks, no contract extension...
you can do what i did and 2 other people did we had our moguls replace over at ppcgeeks they have a thread about filling out a form and getting a tp here is the website http://forum.ppcgeeks.com/showthread.php?t=53327
I got upgraded to a TP
Well on Sunday, I dropped and cracked my Mogul screen, did a claim on the assurian website, and got a Brand New Touch Pro on Tuesday in the mail. $50 and it did nothing to my contract, no extension. I will be getting the new Palm when it comes out.
Anyone here got his/her Fuze replaced under warranty (not insurance) from AT&T? I'd like to know the procedure as I bought it at AT&T online store not the local one. Can I still go to a local store and ask for repair/replacement?
It's been more than 30 days and I have tried probably most of the options available. The issue is that it freezes up frequently and it mostly happens while I am using Outlook over WiFi. Either loading a message (frequently) or doing a send/receive (sometimes).
I tried removing the SD card just to make sure that it's not the card or SD driver issue, but that didn't help much. The WiFi is also spotty at best, taking more than a minute to connect when I am just couple of feet away from the router and also disconnects frequently.
I have tried several different ROMs as well, so I guess the last option is to try a different phone. My other thread with the issues is here.
TIA.
Stores don't handle warranty claims, you have to go through the telephone support or take it to a Device Support Center. If you try to go to the store, they'll just call up the warranty line and hand you the phone, so don't waste your time with a trip to the store.
rexian said:
Anyone here got his/her Fuze replaced under warranty (not insurance) from AT&T? I'd like to know the procedure as I bought it at AT&T online store not the local one. Can I still go to a local store and ask for repair/replacement?
It's been more than 30 days and I have tried probably most of the options available. The issue is that it freezes up frequently and it mostly happens while I am using Outlook over WiFi. Either loading a message (frequently) or doing a send/receive (sometimes).
I tried removing the SD card just to make sure that it's not the card or SD driver issue, but that didn't help much. The WiFi is also spotty at best, taking more than a minute to connect when I am just couple of feet away from the router and also disconnects frequently.
I have tried several different ROMs as well, so I guess the last option is to try a different phone. My other thread with the issues is here.
TIA.
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just had my fuze replaced because it was freezing. go on at&t's website and call the 800 number and tell them your issue, took 3 business days to get to me.
jackschitt28 said:
just had my fuze replaced because it was freezing. go on at&t's website and call the 800 number and tell them your issue, took 3 business days to get to me.
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What build date did you get and does it get hot when you use data like watching Cingular Video or similar?
Mine gets so hot it burned my finger and want to try to get one that doesn't have this issue(a newer build??), but not sure if they fixed it or if they all have this issue.
I work for AT&T in tech support and warrranty exchange.
After 30 days, you have to do Exchange by mail or at a device service center.
Thanks guys, I'll contact AT&T. I was hoping I don't have to send it back as I already put on an InvisibleShield screen protector. I am sure the protector will not be usable once I remove it from the device and I may have to order another one, but that's probably OK.
Another question, do I have to send it in before or I can ship it after receiving the replacement?
danbutter said:
What build date did you get and does it get hot when you use data like watching Cingular Video or similar?
Mine gets so hot it burned my finger and want to try to get one that doesn't have this issue(a newer build??), but not sure if they fixed it or if they all have this issue.
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Click to collapse
Mine gets a bit warm too when I have been browsing for few minutes (15+) or when it's downloading lot of emails. But it's never too hot to touch. Main issue is freezing while loading an email in Outlook and I am forced to reset.
I received the replacement Fuze on Friday and have been trying it for last 2 days with the stock ROM with only few apps (like CorePlayer, Resco Explorer etc) from the microSD card. It has the same problem and I had to reset it at least 6 times already.
What does it mean? I thought it'd be pretty unlikely for 2 phones exhibiting the same issues, no? Could it be the card?
Thanks.
i replaced my first fuze... just make sure to flash it back to factory rom and radio and if u have security unlocked your fuze... DO NOT and i mean DO NOT forget to PM olipro on how to security re-lock your phone. other than that it was a smooth transaction for me... i paid for next day shipping, got it the next morning.. same afternoon mailed my old phone back and that was it.
You said you tried several different roms... well that eliminates the software. And it is happening across 2 different phones...
So it could only be 2 things:
Problem with all Fuze phones
OR
Problem with something you are doing/using
I usually don't have to reset my FUZE often... nor have I heard of others having a big problem. So the problem has to be something on your end.
What programs are you installing? Remove your microSD card... maybe Email and/or Browser cache is being saved on the microSD card and causing a bottleneck = freezing.
Yes, since the new phone has everything stock and just a few apps, I'm quite sure it's not the software or else the forums would have been flooded with such complaints. Only thing common in these phones was the card. This A-Data microSD seems to be fine too when I connect it to my PC, but who knows.
I have installed a new ROM (Da_G clean ROM) on my first phone and every app (Spb Mobile Shell, CorePlayer, TorchButton, pcShutXP, Resco Explorer, Skyfire, Adv Confg) I want and running it for last couple of hours without the card. So far so good. I have opned at least 10 HTML emails in Gmail, Outlook & Hotmail without a crash. If it goes fine for a day, I guess we'll have an answer.
Only thing I am missing with this ROM is the HTC gesture in Outlook, Explorer etc. I tried the Da_G version of HTC gesture but it doesn't work. Thanks.
at&t thoughts & general warranty policy...
general policy:
w/in 30 days- store will handle returns- you get a brand new fuze.
after 30 days- tech support/warranty exchange for new or (more likely) refurbished units. I have recieved many refurbished units in the past with no problems. After 3 warranty /exchages, at&t generally offers you a different phone all together.
Make sure you return your device to them as it was originally sent to you. I found this out after returning a Nokia N-75 (att edition) with the non-branded Nokia update.... they don't like it very much and you get charged $200+. This means, PM Olipro if you have paid for security unlocking, reflash stock ROM, and I have to admit, I would try my best to have the stock SPL on there too....
Thanks friends. Sorry, I forgot to mention that I never got it security unlocked. So, I just need put the stock SPL back but now I am wondering what's the point in returning the old one as the new one is no better. It hung once today and I didn't even use it that much. So I'll return the new one and wait for 6.5 release to see if that improves anything for me.
i ordered mine online, it was freezing and such, i took it into the store before the 30 day mark and they exchanged it.
I think I should have done that too. Instead, I was trying different ROMs and software and finally when I contacted AT&T, 30 days were over. For me even the new one wasn't any better (probably they sent a refurb), so I returned it yesterday and kept the old one.
There's not much you can do about general bugginess in the phone - this is a characteristic of pretty much all smartphones. When I had the 8525 I must have exchanged it 5-6 times until I finally learned my lesson. From what I have heard Palm OS has the same problem. Even when I did a one-month trial of an iPhone I had to soft reset a lot. It's a bit like Windows 3.1 or 95/98 - it just has to be reset every so often or else it crashes. I have heard that blackberries (at least non-Storm blackberries) are better but I have never had one.
What really sucks about AT&T warranty service is that they don't ship internationally (as I just discovered). So, the ungrateful f$#%!s have taken my $39.99 a month for the last four months without my using a single minute, but they won't ship my replacement phone to me here in Israel. So much for an "international warranty."
If you are curious, my screen died, but that's the subject of another thread
I've got a small crack across the top right hand corner of my screen. I called today to make a warranty claim and she said that was physical damanage and they dont cover it. Which didnt make sense to me as I pay the 5 dollars a month for insurance on it and they said they would cover physical damage. That's niether here nor there though.
So I explained the screen cracked and she said she would talk to a warranty guy he said Nope wont cover it so she sent me to the insurance department saying I would have to pay 50 dollars for a replacement as part of the stipulations of the insurance I have. Okay kind of making sense.. 50 dollars I can handle not a big deal. The insurance lady then tells me that I have to pay 125 dollars for the phone. WHAT!? I was just told it would cost 50 dollars AND when I signed up I was told it would be 50 dollars. This didnt make any sense to me. She said 85-90 percent of their high end phones only cost 50 dollars to replace with the insurance but the fuze costs 125 dollars cause its a VERY high end phone. Grrrr I was specifically told it would be 50 by the people at the ATT store. Now granted they may not have known any better but if an employee promises you something I think the company should suck it up and stick to that deal.
SO I now have a fine working phone with a crack on the screen. They're telling me that it comes with a a year warranty which apparently doesnt cover anything and with the extra 5 dollars a month I pay for insurance ($65.00 a year tax inc) I still have to fork out a ton of cash.
Has anyone else experienced this with ATT? Any advice? I told them to hold on with the claim as I wasnt about to have them bill me an additional 125 dollars.
Thanks
Aaron McCarthy said:
I've got a small crack across the top right hand corner of my screen. I called today to make a warranty claim and she said that was physical damanage and they dont cover it. Which didnt make sense to me as I pay the 5 dollars a month for insurance on it and they said they would cover physical damage. That's niether here nor there though.
So I explained the screen cracked and she said she would talk to a warranty guy he said Nope wont cover it so she sent me to the insurance department saying I would have to pay 50 dollars for a replacement as part of the stipulations of the insurance I have. Okay kind of making sense.. 50 dollars I can handle not a big deal. The insurance lady then tells me that I have to pay 125 dollars for the phone. WHAT!? I was just told it would cost 50 dollars AND when I signed up I was told it would be 50 dollars. This didnt make any sense to me. She said 85-90 percent of their high end phones only cost 50 dollars to replace with the insurance but the fuze costs 125 dollars cause its a VERY high end phone. Grrrr I was specifically told it would be 50 by the people at the ATT store. Now granted they may not have known any better but if an employee promises you something I think the company should suck it up and stick to that deal.
SO I now have a fine working phone with a crack on the screen. They're telling me that it comes with a a year warranty which apparently doesnt cover anything and with the extra 5 dollars a month I pay for insurance ($65.00 a year tax inc) I still have to fork out a ton of cash.
Has anyone else experienced this with ATT? Any advice? I told them to hold on with the claim as I wasnt about to have them bill me an additional 125 dollars.
Thanks
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Hi Aaron,
My friend is an expert at dealing with customer support and their bull$hit. From him, I have learned that you should just keep telling them what you were promised, regardless of what the "contract" may be. Tell them that their integrity rides on the matter of it, etc and if they don't fold ask for a manager or someone else that can actually help you out and give you waht you were promised. just don't give up and be persistent with them without getting upset or angry (try not to) and just complain until they give in. If you've been with them for a while, just tell them that you've given them sooo much money and you're a loyal customer, etc. Good luck!
double post, sorry, okay to delete
So my ultimate goal is to try and get AT&T to give me a new phone - a Touch Pro 2. Silly, I know. But I have known many Fuze owners who got AT&T to offer them Blackberriers or iPhones after dealing with them and a few refurbished phones.
So I'd just like some advice. My 1-year warranty expires November 19th. Do you think it's possible? Or worth it? Have you done it? Any advice? I love my Fuze, but I don't want to spend another year with it when the Touch Pro 2 is out, and I'm not paying 350 dollars just to get it.
Alternative plans? Maybe speculation on when I'll be able to buy it somewhere else cheaper? Just advice in general.
thehyecircus said:
So my ultimate goal is to try and get AT&T to give me a new phone - a Touch Pro 2. Silly, I know. But I have known many Fuze owners who got AT&T to offer them Blackberriers or iPhones after dealing with them and a few refurbished phones.
So I'd just like some advice. My 1-year warranty expires November 19th. Do you think it's possible? Or worth it? Have you done it? Any advice? I love my Fuze, but I don't want to spend another year with it when the Touch Pro 2 is out, and I'm not paying 350 dollars just to get it.
Alternative plans? Maybe speculation on when I'll be able to buy it somewhere else cheaper? Just advice in general.
Click to expand...
Click to collapse
AT&T will replace it with another Fuze as long as they're available.
If you want to get out of your contract with AT&T, there should be something in the fine print regarding "if AT&T changes your plan w/o notification, a person can opt out of their contract". The surcharge that they bill changes every month and they establish it so therefore its a change to your contract that they did. They will try to agrue but legally they can't.
AT&T usually charges more for their hardware than their competition.
Another thing you may want to consider is insurance. Its about $7/mo. and if you time it right, you can get an upgrade.
Not likely. My friend did make them upgrade from my tilt to the fuze. It took him nearly 6 months. I do not recommend it but this is what my friend did to upgrade to the fuze.
- You will have to damge your phone in a way they can't tell. Shoving hand sanitizer in the usb or sdhc slot will ruin it but not register any alarms.
- They will send you another one. Wait a couple months... Damage it.
- Damage the second one after a few months
- After that your on your last. Damage it.
Finally they MAY let you pick a new one. I cant say if they will offer the T2 I do know they will offer a Samsung Epix, and/or a Blackberry. FYI: This is fraud. It is illegal. I do not support or have any responsibility for what you choose to do. This is a story. This took about 6 months for my friend to complete. Up to you if you wanna risk your life.
What you do is fraud and illegal. Telling AT&T that the Fuze gets extremely hot during phone calls or internet usage is not. It's true about the Fuze. I think you can get them to take it and send it back via that. And it's not lying - it really does get egg frying hot.
thehyecircus said:
What you do is fraud and illegal. Telling AT&T that the Fuze gets extremely hot during phone calls or internet usage is not. It's true about the Fuze. I think you can get them to take it and send it back via that. And it's not lying - it really does get egg frying hot.
Click to expand...
Click to collapse
if you want it hot, enable GPS, wifi, 3G, data connection....
just with GPS + iGo, power draw seems to be between 300-500mAh...
they warrantied mine cause of a wobbly slide.... kinda wiggled some, but everything else worked.... i kind of got hooked up tho... i work at a phone place near a device support center, and we send customers to each other.... so i just wore my work shirt up there, and they gave me no problems... easy to tell i dropped it some...
had a friend warranty his sony when he busted his lcd.... couldnt tell it was busted while it was off, so *someone* unhooked it during a flash, and killed it somewhat... they replaced his phone no problem, and at the retail store... so maybe flash it dead? read something about the microwave trick too... up to u whatever u do....
@ jesusishere WTF?
Scamming a company to get a new device?
It's called FRAUD, it's not acceptable.
You are not a customer but a thief!
See this as your first and FINAL warning.
EqX
Does anybody know if AT&T is starting to exchange the fuze for the new tilt 2. I'm talking insurance exchange or warranty exchange. Anybody know something about it, or they still have the fuze on stock?????
wisocabeza said:
Does anybody know if AT&T is starting to exchange the fuze for the new tilt 2. I'm talking insurance exchange or warranty exchange. Anybody know something about it, or they still have the fuze on stock?????
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Click to collapse
They still have the Fuze in stock :/
I called so many times, it's not even funny.
Here's something that might pique your interest. Couple of minutes ago, I saw this thread about people impatiently waiting to exchange their Tilt's to Fuze's. The Fuze was available in the Warranty Department approximately three weeks after it was officially launched.
It was an interesting thread to read. It seemed like many were purposely destroying their Tilt's to get them warrantied to Tilt's again, just to "extend" the warranty period since each warranty carries 90 days. The "best method" suggested was removing the USB cable while updating, and then playing dumb about it, lol.
fuze has a 1 year warranty. let me know if anyone has figured out a way. >.>
It's a nightmare trying to get a replacement through Warranty. I'm on my fourth Fuze now, because I have had legit warranty claims. They decided to upgrade me to a Tilt 2, sent me seed stock instead of a new phone kit, so I have a Tilt 2 without a battery or software. I called about that, they were supposed to send me out my new phone kit with a Tilt 2 in it yet again, sent me a Pure instead. Now I'm waiting for them to send me a battery for the Tilt 2 that I already have cause they don't have any new phone kits in stock for the Tilt 2. Though, I'm kind of tempted to try out the Pure, just because I can't hear anything on my Fuze as is and have some very important stuff coming up with work where I need to be able to hear customers. Ugh, AT&T can be a nightmare to deal with. I'm actually really tempted to switch to Verizon, Sprint, or T-mobile right now.
jjensen0331 said:
It's a nightmare trying to get a replacement through Warranty. I'm on my fourth Fuze now, because I have had legit warranty claims. They decided to upgrade me to a Tilt 2, sent me seed stock instead of a new phone kit, so I have a Tilt 2 without a battery or software. I called about that, they were supposed to send me out my new phone kit with a Tilt 2 in it yet again, sent me a Pure instead. Now I'm waiting for them to send me a battery for the Tilt 2 that I already have cause they don't have any new phone kits in stock for the Tilt 2. Though, I'm kind of tempted to try out the Pure, just because I can't hear anything on my Fuze as is and have some very important stuff coming up with work where I need to be able to hear customers. Ugh, AT&T can be a nightmare to deal with. I'm actually really tempted to switch to Verizon, Sprint, or T-mobile right now.
Click to expand...
Click to collapse
I'm on my 4th Fuze as well. How did you get them to even send you the Tilt 2? They just kept on saying it's not available yet.
Just got the right CSR that put it through, and you have to be very nice to them. Just asked about comparable phones, he suggested it - it has to be their idea and recommendation. Still trying to get a battery from AT&T, they say they're out of stock, Warranty called a couple stores close by couldn't find one, but on the website it doesn't say they're out, but it's unlikely they'd send me a new one, heaven forbid. I've got three phones in my possession right now, my screwed up Fuze, a new in the box Pure and the Tilt 2. I'm worried they're going to screw up and bill me for all of them full price, even though they have assured me that won't happen. When I worked in collections years ago for them, saw that happen all the time, even when the phones were sent back in time, it was always a pain to sort out.
Being a ex at&t store manager let me tell you how the XBM (exchange by mail) process works.... If you have a defective device that is within its warrant period which is 1 year from the date that you started your contract at&t will switch it out at no cost to you. The phone cannot be water damanged, or physically damanged (there pretty strict about this). I have had customer who there definition of physical damange was different from what at&t thought and they ended up getting charged full price for the phone. so be very careful. They don't usually take anything that has been dropped or have deep scratches. Basically has to look ok where they can sell it again as a refurb or something. Secondly the only way they will send you out a different device is if you had to same problem with your current one. Its call the 3 strike policy. You can't just ask them for a new one you kinda have to play it off like you can't stand the fact that you keep getting messed of phone of that model. Lastly they will give you options to pick from whatever they have in stock that is the best match for what you have. At times they might not have anything and have no choice but to upgrade you to a newer one. I seen it happen a lot where they just upgrade you to a new device. When the 8300 curve came out a lot of ppl i know was calling in lying to say it was messed up just to get the gps verison 8310 which came out 4 months later. I would't advise anyone to do this unless it is a real problem with the phone. They keep records of every return that you do and can terminate your service if they feel like your trying to cheat them. The tilt two is a great phone tho hard to choose. There's some third party website that i might can direct you too if you want a tilt for a good price but you have to be able to upgrade and sign a two year contract. I got mines for free and just had to sign a contract that's it. And it at&t prorating terminations fees it wasn't big deal for me. thanks
and if i have insurance on the account, i pay $5 monthly, does they still have the fuze on stock.
Chances are that they have plenty of refurbished Fuzes in stock. It's not wise to try to scam the system just to get a new phone to have a new phone. It just makes it harder for people with legit reasons to get theirs replaced.
If you want to do a insurance claim instead of a warrant exchange they are two different things. The insurance is handled by a third party called asurion or something like that. Where warranty exchange is done by at&t themselves. If you decide to go with the insurance claim you will have to pay a $125 insurance deductible which is non-refundable. If you want to do the XBM then you wont have to pay anything as long as your phone is not water or physically damanged. If it is like stated above you WILL be charge full price for the phone they will read you a agreement of the terms and condition before they send out your phone. For both of the process above you have to send back your original device unless for the insurance its lost/stolen. Even if you have insurance and your phone is messed up you still would have to pay the $125.
and yes they more then likely have a lot of fuze in stock still. It would take at least a month or so before they will be getting the tilt 2. They will have some in stock but it would be for ppl with the tilt 2. At&t also has a policy where if its under 30 days you have to take it back to where you got it from before they will exchange it thru the mail. So it would be at least 20 days or so of the release date of the tilt 2 before at&t worries about exchanging that out for ppl with the tilt 2.
cant sweet talk em? "hey baby, lookin mighteh fine... fine as wine *wink*"
At&T Warranty Exchange Unfair
la0xboix7o4 said:
Being a ex at&t store manager let me tell you how the XBM (exchange by mail) process works.... If you have a defective device that is within its warrant period which is 1 year from the date that you started your contract at&t will switch it out at no cost to you. The phone cannot be water damanged, or physically damanged (there pretty strict about this). I have had customer who there definition of physical damange was different from what at&t thought and they ended up getting charged full price for the phone. so be very careful. They don't usually take anything that has been dropped or have deep scratches. Basically has to look ok where they can sell it again as a refurb or something. Secondly the only way they will send you out a different device is if you had to same problem with your current one. Its call the 3 strike policy. You can't just ask them for a new one you kinda have to play it off like you can't stand the fact that you keep getting messed of phone of that model. Lastly they will give you options to pick from whatever they have in stock that is the best match for what you have. At times they might not have anything and have no choice but to upgrade you to a newer one. I seen it happen a lot where they just upgrade you to a new device. When the 8300 curve came out a lot of ppl i know was calling in lying to say it was messed up just to get the gps verison 8310 which came out 4 months later. I would't advise anyone to do this unless it is a real problem with the phone. They keep records of every return that you do and can terminate your service if they feel like your trying to cheat them. The tilt two is a great phone tho hard to choose. There's some third party website that i might can direct you too if you want a tilt for a good price but you have to be able to upgrade and sign a two year contract. I got mines for free and just had to sign a contract that's it. And it at&t prorating terminations fees it wasn't big deal for me. thanks
Click to expand...
Click to collapse
My husband’s Motorola Tundra was in his pocket. The phone started to burn him while it was in his pocket. There were no incoming calls. He immediately removed his phone and set it down for about thirty minutes. He tried to power the phone up but to no avail. I called AT&T to exchange the phone since it was only about eight months old.
I was told by the Warranty Exchange department that if there were any liquid damage the warranty would be void. Upon looking at the litmus indicator I noticed there were pink speckles. I did not want to pay for a phone that was obviously defective and not abused by my husband.
Therefore, I called AT&T again and explained again that the Tundra was not exposed to water. The representative told me that nothing could be done by AT&T until my next billing cycle when the new phone would be charged to my account. I was told not to worry and go ahead and send the phone in and a Commitment Call would be made to clear up the situation on the next billing cycle if AT&T did not hear from me.
I did receive the new Tundra and returned the damaged phone. The damaged phone was returned to me indicating that the liquid damage indicator was removed. I DID NOT REMOVE THE INDICATOR! I was charged $210.
In the meantime, I called Motorola. The Motorola technician told me that the litmus paper could have been activated by a leaky battery.
I telephoned AT&T today and the $210 was reduced by half. I spoke with three levels of representatives indicating that I did not feel paying anything was acceptable by me based on the principle of this matter. Our original Motorola Tundra was only eight months old and obviously defective. I feel that AT&T is basically accusing me of being dishonest because the liquid damage indicator had pink speckles. What other alternative did I have but to send the phone in since we use it in our business. I accepted the reduction for the cost of the new Tundra with hesitation. It is not so much the money but the principle of this issue. I am a very dissatisfied customer.
They're horrible about running over people. I never understood their reasoning... I would see people get full out replacements for nothing, when they hardly ever paid their bill and had like ten charged off accounts, then on the other hand, you would have customers that had been with them ten years through the various names and such, always paid on time, they wouldn't do anything for them. Dollar is number one for AT&T, as with any company, but their practices are kind of screwy, you are at the mercy of whomever you speak to. I got lucky I got a noob. He wasn't burned out yet and I was very patient and nice to him, he genuinely wanted to help. If you get someone that's been there for years, they've been long hardened and are difficult to deal with - they just want to meet their stats and get their shift over with. Call center location can also have something to do with it, people are different in different areas. I would have customers call up, ask which call center I was located and hang up if it wasn't the one they wanted. Then again, I would have people ask which call center I was located at wanting to kill me, too... Anyway... The people don't generally don't care what's right, it depends on how you deal with them, you have to kill them with kindness, you're at their mercy, not really AT&T's. I would still fight for that full credit, too, but kill them with kindness. Customer care can credit more than collections can, and are more apt to hand it out. If you have to go through Warranty for it, that one's generally alot harder, they tend to be a pain in the arse.
I got Warranty to credit me $50 bucks today for a battery which I had to order through the site and they reimbursed me since they couldn't obtain one for me. One day soon hopefully I'll be using my Tilt 2, it sure is a purty paper weight right now.
I'm actually waiting for the Tilt 2.
I'm on the 4th FUZE, and the last time I spoke to them. They said the next time I run into an issue, they should be able to swap out the FUZE for another phone.
I'm still having the same issue with the 4th Fuze, tons of dropped calls.
I'm holding off calling because I really want the Tilt 2. From what I have been told by people on this forum, and the people at AT&T usually the excahnge group gets refurb phones in about 30 days after the release date.
Now the confusing part is... would the release date be the 8th, when the phone hit the Premiere site, or the 18th when it hit the retail channels.
I'm waiting patiently...
Well if i was at&t i wouldn't have to worry about any XBM until 20 days after the release date. I would go by the 8th one b/c if ppl who had there tilt 2 for more then 30 days and have a warranty issue with them at&t would have to switch them out since it is past the 30 day period and under the 1 yr warranty. I would wait a lil longer to be on the safe side unelss your happy with gettin another fuze.
la0xboix7o4 said:
Well if i was at&t i wouldn't have to worry about any XBM until 20 days after the release date. I would go by the 8th one b/c if ppl who had there tilt 2 for more then 30 days and have a warranty issue with them at&t would have to switch them out since it is past the 30 day period and under the 1 yr warranty. I would wait a lil longer to be on the safe side unelss your happy with gettin another fuze.
Click to expand...
Click to collapse
I'm FUZE'd out.
Maybe i'll call the 10th and see if they have any TILT2 in stock.
I have had six (6) warranty exchange Fuzes over the last four months. This was for a legit warranty claim.
During my call last week the CSR suggested I get a Tilt2 instead of another Fuze.....then the CSR found out that the Tilt2 was not in stock. The CSR had no idea when the Tilt2 would be in stock and suggested calling each week on Wednesday.....why wednesday?
Anyway, A brand new Pure appeared at my door step today......I called ATT about the appearance of a new phone. Apparently, the CSR sent me the Pure as a replacement device.
I don't want this device and will be returning it for a Tilt2, when they have it in stock.
Molal said:
I have had six (6) warranty exchange Fuzes over the last four months. This was for a legit warranty claim.
During my call last week the CSR suggested I get a Tilt2 instead of another Fuze.....then the CSR found out that the Tilt2 was not in stock. The CSR had no idea when the Tilt2 would be in stock and suggested calling each week on Wednesday.....why wednesday?
Anyway, A brand new Pure appeared at my door step today......I called ATT about the appearance of a new phone. Apparently, the CSR sent me the Pure as a replacement device.
I don't want this device and will be returning it for a Tilt2, when they have it in stock.
Click to expand...
Click to collapse
Have you called today (wednesday)?
g2tl said:
Have you called today (wednesday)?
Click to expand...
Click to collapse
If your phone that you want is not in stock they will send you whatever that is close to it.
So I have been reading that quite a few people believe that the phones given to you are pieces of dung.
Is this true? I have just placed a phone claim order as I have cracked my screen and between the cost of replacing the entire digitizer/lcd it is cheaper to get an entirely new one weird huh?
Anyways, for 5 bucks a month extra, hell why not.
I cracked my screen, (not the LCD but the glass on top) so that's what I have filed.
I am worried though that since I have rooted/changed ROM's on my phone they may raise question?
Should I worry? Although it seems that they will take my device anyways as the return rate (which is quite speedy) 1-2 days would not be able to catch my device in time for testing it and determining that it has been tampered with.
Though that is not the problem that I have stated rather that it is physical damage (which it is).
I'm just worried that I'm going to get something which might have been bricked, or something that was dropped, they said physically they look brand new.
I don't know... who has gone through this process?
I will have in two days time so I guess if anything, I'll let you guys know.
But at 180-200$ for just the screen vs. 125$ for a 'new' Infuse... hmmm
This was actually the WAY i got my infuse.....
i had the plan on my Captivate, i Bricked it and didnt want to by a Jig....so i told them i lost it and to send me another one. through some Att misshaps and a lil perssistance on my end they ended up giving me the infuse for free....but at any rate. i have not noticed anything janky about the phone. and my mother has just gotten her Captivate replaced as well. and again hers seems to ok as well.
if anything you can always send it back it doesnt work........they will just replace it again.
That sounds assuring. Can you run any tests (benchmark perhaps) to test for any irregularities?
Although you did say you don't really notice anything wrong.
Primarily I'm concerned for the fact that my brand new phone (supposedly) will be replaced by a possible refurb.
Oh well these devices must go through rigorous testing I'd like to think so.
Thank you for your input
FYI beginning in October, the monthly rate will increase to $6.99 and the deductible to $199.00! Thats $367.00 to replace a phone once over the course of a 2 year contract. What a deal!
Its a toss up. who's to say the phone your getting was not just Bricked. then all they had to do was reload and run there lil software and now the phone is ready to be sent to a new Customer. would you call that an old phone.....not everyone has Physical problems.
again, i have noticed nothing wrong with the phone i have. i change roms ALL THE TIME on both of them. i have bricked and unbricked both of them. the functions all seem to working.
i Hate their Customer Service, but the phones seem to be on the up and up.
This is also how I got my Infuse. Someone decided they wanted my Captivate more than me and took it.. I called Asurion and they tried to offer me an LG or a Motorola phone. I told them these options were unacceptable and I do not find them comparable to the Captivate.. They put me on hold and told me they would give me the Infuse.
All the replacement phones through Asurion are "refurbished". Even if the phone was damaged they replace anything and everything that has damage to it. I have had 0 problems with mine, it also came with a 2gb microsd card and a car charger
But you don't get that brand new smell
Alright, well if all of these claims are true, then I should be a happy man.
@jz3 - I can't help but think that your response is somehow sarcastic
Let me do the math... $600 phone for 2 years, plus ($98.00 x 12 months) 2 years
vs. $600.00 + ($100.00 x 12 months) 2 years
Option 1 - $2952.00 + $125.00 (first buy till moment of break)
Option 2 - $3000.00 + $125.00 (new phone) (after first phone)
I probably missed something... deductible does that only apply to when you actually order a phone?
Anyways... hopefully I won't be doing this again, what a sleek phone though, I've had probably three people who have held my phone exclaim how light it is (is that the right word?).
I just love the massive screen and of course the fact that we can change them
Thanks guys, I ran out of thanks so... here are some internet "thanks" to you and you and you
Where do they end up making up for their 'theoretical loss' ?
There are cheaper phone insurance providers
Just shop around. Their usual requirement is signing the policy within 30days of phone purchase.
here's one with a cheaper deductiable
http://www.ensquared.com/catalog/phone-insurance/2-year-phone-insurance-smartphone
I'm still with AT&T coverage but will mostly likely drop them for a cheaper provider on my next upgrade.
Google is your friend.
Wait a minute perhaps I'm not understanding the phone bill.
This is my first phone line under my name so I'm new to this.
I thought that because of the etra 5 a month I'm able to get a 'new' phone for 125 thats it then I keep paying my regular 91 a month plus the two more dollars (5-7).
Maybe I should look at my bill again
Ranatsu said:
All the replacement phones through Asurion are "refurbished". Even if the phone was damaged they replace anything and everything that has damage to it. I have had 0 problems with mine, it also came with a 2gb microsd card and a car charger
Click to expand...
Click to collapse
For sanitary purposes, EVERYTHING has to be replaced that could have been touched by the previous owner. Usually, the only thing reused is the actual motherboard for the phone. The case, mic, speaker, earpiece, etc has to be replaced.
I used Asurion when my microUSB port went bad on my Infuse, had no problems getting a replacement that has worked very well since. Sent them back a rooted/rommed phone and they didn't care at all
gb96 said:
I used Asurion when my microUSB port went bad on my Infuse, had no problems getting a replacement that has worked very well since. Sent them back a rooted/rommed phone and they didn't care at all
Click to expand...
Click to collapse
That's because when they get the phone, they don't look at the software at all. They put the motherboard into a new shell for the phone, and then use their software to send the phone back into stock (flashes bootloaders to, so it fixes bricked phones).
That's why they never figure out unless you get REAL unlucky.
Just a quick question, I had gotten a confirmation on a package being sent early this morning (boy they're fast) and I was curious if I should wipe everything on my phone and also if I should send them my micro sd card as well?
Also about setting up the new phone, how hard is that besides just placing the sim card in the phone (getting back onto the network and such) do I need to bring it into AT & T?
What else do I need to send in or just the phone itself?
I was told that there would be instructions in the package.
Wouldn't it be neat if I was able to pull the switch-aroo on them and pull out my motherboard on put it on the new phone that they sent me.
GreenAce92 said:
Just a quick question, I had gotten a confirmation on a package being sent early this morning (boy they're fast) and I was curious if I should wipe everything on my phone and also if I should send them my micro sd card as well?
Also about setting up the new phone, how hard is that besides just placing the sim card in the phone (getting back onto the network and such) do I need to bring it into AT & T?
What else do I need to send in or just the phone itself?
I was told that there would be instructions in the package.
Wouldn't it be neat if I was able to pull the switch-aroo on them and pull out my motherboard on put it on the new phone that they sent me.
Click to expand...
Click to collapse
maybe cool, or just alot of work..........Keep the SD card. Keep the Cables. they just want the PHONE.
Well I'm already running the new phone (rooted at that) although I think I'm keeping this stock rom for now, (I flashed it earlier before the Infused 1.5) but I like this rom, it's efficient and at my use it does the job well.
The phone looks brand spanking new as others have said, the outside is entirely new, just the inside (didn't look so don't know if that is true based on my experience).
New accessories (very nice, now I can have dedicated USB chord and charger chord) .
It took me a while to figure out how to reset the crap load of numbers on the phone to register myself to the open airwaves (imagine the free service if you knew how to de-code so to speak).
So far I'm happy, I only had one weird issue at first, when I scrolled down on a webpage, half of the screen (looking at it landscape view) would not move with the rest so there was this clear dividing line in the middle of the page... weird.
It's not doing that anymore though.
Thanks for the input though guys, I'm happy
I hope my bill doesn't sky rocket to Venus.
GreenAce92 said:
Well I'm already running the new phone (rooted at that) although I think I'm keeping this stock rom for now, (I flashed it earlier before the Infused 1.5) but I like this rom, it's efficient and at my use it does the job well.
The phone looks brand spanking new as others have said, the outside is entirely new, just the inside (didn't look so don't know if that is true based on my experience).
New accessories (very nice, now I can have dedicated USB chord and charger chord) .
It took me a while to figure out how to reset the crap load of numbers on the phone to register myself to the open airwaves (imagine the free service if you knew how to de-code so to speak).
So far I'm happy, I only had one weird issue at first, when I scrolled down on a webpage, half of the screen (looking at it landscape view) would not move with the rest so there was this clear dividing line in the middle of the page... weird.
It's not doing that anymore though.
Thanks for the input though guys, I'm happy
I hope my bill doesn't sky rocket to Venus.
Click to expand...
Click to collapse
As long as they get your old phone back within (I think 7 days), you'll be fine, and someone else will be enjoying the innards of your old Infuse.
Sent from my SAMSUNG-SGH-I997 using xda premium
Sad isn't it? At least I had the courtesy not to break it by bricking it hehehe
Also I almost wish that there was a way to leave like a digital imprint on there, then the next guy could leave his imprint, it could be known as 'The phone that traveled the world"
GreenAce92 said:
But you don't get that brand new smell
Alright, well if all of these claims are true, then I should be a happy man.
@jz3 - I can't help but think that your response is somehow sarcastic
Let me do the math... $600 phone for 2 years, plus ($98.00 x 12 months) 2 years
vs. $600.00 + ($100.00 x 12 months) 2 years
Option 1 - $2952.00 + $125.00 (first buy till moment of break)
Option 2 - $3000.00 + $125.00 (new phone) (after first phone)
I probably missed something... deductible does that only apply to when you actually order a phone?
Anyways... hopefully I won't be doing this again, what a sleek phone though, I've had probably three people who have held my phone exclaim how light it is (is that the right word?).
I just love the massive screen and of course the fact that we can change them
Thanks guys, I ran out of thanks so... here are some internet "thanks" to you and you and you
Where do they end up making up for their 'theoretical loss' ?
Click to expand...
Click to collapse
insert doublefacepalm.jpg image (dont have enough posts to link to image)
The monthly service fee is not part of the cost of replacing a phone.
Cost of replaced phone with insurance = total amount of insurance premiums paid since last claim + any deductible.
Cost of replaced phone without insurance staying on same carrier= Cost to buy replacement phone either new, refurbished or second hand (ebay/craigslist)
Cost of replaced phone without insurance leaving carrier = ETF fee + Cost to buy new or replacement or second hand phone with or without contract on another carrier or mvno
All phones that are processed through Asurion have undergone a 50-75 point checklist, depending on the device.
Sent from my Inspire4G using XDA App
I really regret sending my other device in this one froze on me twice how the f*ck is that possible?
I thought these phones were superior
1.2ghz processor
512ram
Wooo but it freezes
Sent from my SAMSUNG-SGH-I997 using XDA App