[Q] white vertical lines - Nexus 5 Q&A, Help & Troubleshooting

Hey, I have owned my nexus 5 for over 9 months now and i have never had any problems except yesterday i noticed my screen got really blurry and bad so i restarted it and the problem stayed. So the problem is that there are white vertical lines wherever there is supposed to be any white shown on the screen. i have attached a few pics for it to be more clear. is this a defect or could it be cuz i might have dropped the phone. If i send it back to google and it isn't a defect they are going to charge me for the new phone which i cant really afford atm. Any help would be really appreciated. Thanks

RMA it, if factory reset doesnt work you will have to get it replaced.
http://forum.xda-developers.com/showpost.php?p=34936923&postcount=3

republicano said:
RMA it, if factory reset doesnt work you will have to get it replaced.
http://forum.xda-developers.com/showpost.php?p=34936923&postcount=3
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thanks. i thought i was the only one and im sure its not cuz i dropped it cuz i have a cover on and i dropped it on fat soft carpet

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Helppppp! My phones screens colors are faded/ inverted...

My phone isnt broken, it still operates but my screens colors are gone... id hope there is something i can do other than a warranty exchange because i have hard spl'ed my phone and this is just a huge mess! =( please help! I didnt drop it in water or drop it at all, it was in my pocket, i took it out... and now everything looks faded and washed out =( it slowly looks like its coming back, but i dont think itll ever be the same =(
I'm no expert, take out the battery and SIM card..blow on the phone, go to McDonalds, grab a 5 piece Nugget and some BBQ sauce...eat the McNuggets and then put the battery back in along with the SIM...charge the battery to 100% and turn it on and see what happens.
Sounds like an LCD issue. Can you post a picture? Unfortunately, every white screen washout I've seen has ended with a return.
See this: http://forum.xda-developers.com/showthread.php?t=332236
Out of the three, two needed to be replaced. There may be some hope with removing the battery though, but the guy that had the luck left it out over a whole vacation.
It's better to return if still under warranty
I have similar problem with HTC 8125... i know you have a Tilt. my suggestion is to return it if it's under warranty. you can reverse back to the original settings. just check out other posts.
same problem
has anyone figured out how to solve this problem? i have the same issue with my htc tilt. however, the screen toggles between the "washed out" screen and the normal beautiful screen. i have dismantled the device several times using Mike's instructions, but i cant figure out which connectors are out of place please please help me out. i can't afford another screen/phone right now
[email protected] said:
has anyone figured out how to solve this problem? i have the same issue with my htc tilt. however, the screen toggles between the "washed out" screen and the normal beautiful screen. i have dismantled the device several times using Mike's instructions, but i cant figure out which connectors are out of place please please help me out. i can't afford another screen/phone right now
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how come you just didnt replace it? it happened to mine..i tried everything possible..minus opening cuz that would void the warranty..so i just got it replaced by At&t..problem solved
unfortunately, i got my phone off ebay... i dont think it warranteed
[email protected] said:
unfortunately, i got my phone off ebay... i dont think it warranteed
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ohh sucks..yeah i got my 8125 off ebay and it crapped out on me like 4months later....tried to replaced screen and nothing...
i guess your only option would be to try and get a new screen or something
Washed out screen
I got the same problem took it to AT&T and replaced it. But what worries me now is that I have changed my mobile 3 times already and this is the fourth one. Every time it was a different issue. I wonder once I run out of warranty, which happens towards the end of this year then what? I wish there is some other option of extended warranty or anything that can be taken now.
Fix the screen. Here is directions on how to accomplish that: http://www.mindsofwisemen.com/fileso/other/ReplacingTheLCDonaKaiser.pdf
etnies said:
I'm no expert, take out the battery and SIM card..blow on the phone, go to McDonalds, grab a 5 piece Nugget and some BBQ sauce...eat the McNuggets and then put the battery back in along with the SIM...charge the battery to 100% and turn it on and see what happens.
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What If he got a BIG MAC??? would that solve the problem or make it worse?
i'm having this same problem but I actually dropped my phone in water. Can anyone help?
lexiv said:
i'm having this same problem but I actually dropped my phone in water. Can anyone help?
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water got in the LCD. You will have to replace it. If you are in the US I can send mine to you for cheap since I don't want it anymore

Help please, what are these horizontal black lines?

They only just appeared today, randomly when I took my phone out of my pocket. I've restarted the phone to no avail, and am panicking because I dont know where to begin..can anyone diagnose my problem?
Looks like dead pixels, but the image isn't really clear enough.
Take a screenshot with some app.
If you see that in the screenshot, then reflash your firmware & ROM or flash an RUU.
If you don't see it in the screenshot, then it's a hardware problem.
Thanks, I took a screenshot and it's not a part of it. The lines keep getting bigger and bigger!
Sounds like it needs to go for repair. Is it under warente? Best of luck to you!
Sent from my HTC Sensation 4G using xda premium
Horizontal Black Lines
dragonnson said:
They only just appeared today, randomly when I took my phone out of my pocket. I've restarted the phone to no avail, and am panicking because I dont know where to begin..can anyone diagnose my problem?
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I too have this issue. It was present from the moment I powered the unit on. I continued with the setup to see if I could adjust the screen or maybe an update might fix it. But sadly no dice. I'm calling Google tonight to see if they can send me another unit or repair this one.
Had the same problem earlier, when i dropped the phone accidentally.
Observation: It gets darker and grows when the phone heats up, and lighter (almost cyan blue) when the phone cools down for a significant period of time with the screen off.
i had to keep the phone near an air conditioner vent for a few hours with the phone turned off for it to disappear.
once the lines disappear completely they dont return back, unless if you drop them again (which is what i did a few days back again.. and the stupid lines are back )
If you have any other ways in which you can get it resolved pls share with us.
Cheers,
Alan

Touchscreen stopped working after soft brick...

Ok..
I had this phone for a while and I started using it again recently. I have fully replaced the digitizer/lcd bezel before with no problems (been a phone repair tech for 10 years) And it has worked fine.
The other night I reverted it back to stock because it seems to be the only way to get a constant data signal. Worked fine. I then updated it to the newest OTA update without a problem.
I then rebooted it and it stuck on a black screen loop with the buttons going on and off for hours. I spent 7 hours trying to figure out what was wrong, flashing, re flashing.. Nothing. Finally I get CWM recovery installed and find out my SD card is fried. So I put a new one in, and transfer over the roms I want t flash. 3 different roms, all with no touch screen.
Revert back to stock, still no touch screen.
Could something have gone bad on the board to have caused this? Is there something system wise not getting wiped that may cause this? Its to much of a coincidence that the touch screen and buttons would go out after all this happened.
Any help would be appreciated. Im waiting on a new digitizer now to check because Ive already gone over all the connections. But if its something software wise, Id like to try that before doing another digitizer replacement.
Thanks
funny you made this thread. i just got my hands on a soft bricked g2x that was stuck on the blue lg logo. after a quick nvflash it boots right up......but with no touchscreen. not sure if it ever worked as im not the original owner.
but i'll be keeping my eyes out on this thread for sure!
Id give a pretty to see inside both of your phones. Sounds like a bad contact on the ribbons.or one of them may have been ripped during a screen installation. I've never heard of the screen just up and quoting working without some major stuff happening to the phone. My guess is these screens were replaced with the wrong screen.just a guess though.
Sent from my LG-P999
grantusmantus said:
Id give a pretty to see inside both of your phones. Sounds like a bad contact on the ribbons.or one of them may have been ripped during a screen installation. I've never heard of the screen just up and quoting working without some major stuff happening to the phone. My guess is these screens were replaced with the wrong screen.just a guess though.
Sent from my LG-P999
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I have done phone repairs for quite a few years, It wasnt a wrong screen and has worked fine for a year since its replacement. I have already opened the phone again and made sure all contacts were fine. What Im trying to figure out is if there is maybe some part of the system/boot that holds the touchscreen drivers and they have bee erased?
Again, I find its a huge coincidence that it worked fine up until this happened then as soon as its booting again, stops working... Which is why I think its a software issue.
Try touching the corners of the screen after booting up start with the top left and go clockwise. One of the roms used to mess up the connectivity between phone and screen. And that is supposed to reset the touch screen. A old g1 trick
Sent from my SGH-T999 using xda premium

Touch screen is irresponsive

So I took my phone out when I got home, and suddenly the touch screen wont work at all. I can still get notifications and phone calls, but cannot answer or anything because the touch screen just will not respond at all. I haven't dropped it since I used it last or anything. It just like... isn't working?
I think this might have happened for a little bit a while back, but it fixed itself really quickly... But this time its just not responsive. I've tried letting the battery die and charging it, and the soft reset of the phone many times to no avail.
My G flex 2 is on AT&T if it matters
Any ideas?
Kanned Tuna said:
So I took my phone out when I got home, and suddenly the touch screen wont work at all. I can still get notifications and phone calls, but cannot answer or anything because the touch screen just will not respond at all. I haven't dropped it since I used it last or anything. It just like... isn't working?
I think this might have happened for a little bit a while back, but it fixed itself really quickly... But this time its just not responsive. I've tried letting the battery die and charging it, and the soft reset of the phone many times to no avail.
My G flex 2 is on AT&T if it matters
Any ideas?
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It looks that it's really not software problem, but hardware malfunction, so you should take your phone for repair.
Try a factory reset of no avail then prob a hardware issue are there any major scratches on the screen and be honest lol some scratches can interfere with the xigitizer
yeah no scratches on the screen or anything. Only thing I can think of is it fell out of my pocket as I got out of the car into a bit of snow and got a bit wet, It was in a case and thers no physical damage. It also worked after being wet and stuff. All I can think of is that some got under the screen or something later. It didnt stop working until about three hours after that.
also, a hard reset did not fix my problem. I really have no idea what caused this or how to fix it. I have insurance on the phone, so Ill just have to send it it.
Sorry if anyone else has this problem! I have found no solution

Green and purplish screen?

This is what my son's One Plus 7pro screen looked like one morning. No physical damage just unreadable display. I hooked up a HDMI cable to a monitor and it displays fine so it's not software. Touches are responsive and I have called customer support with no solution. I did a factory reset and it still had the issue so definitely not software related. Didn't use the phone for about three days and now it's working fine. Am I going to have this issue again? Anyone heard of this problem with a purple and greenish display?
Probably something wrong with the LCD or LCD cable
Looks like screen burn-in to me.
CurlyApple said:
Looks like screen burn-in to me.
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It's less than a month old and the images changes just can't make crap out
jhnsn283 said:
It's less than a month old and the images changes just can't make crap out
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In that case it's probably a faulty ribbon cable or something similar, can't see much more from what info we have
(Also, do ask if he had left the display on for a long time, maybe overnight, on high brightness. If so, it's a burnt screen.)
jhnsn283 said:
It's less than a month old and the images changes just can't make crap out
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I think the network has been replaced by a new machine if it is in warranty
jhnsn283 said:
This is what my son's One Plus 7pro screen looked like one morning. No physical damage just unreadable display. I hooked up a HDMI cable to a monitor and it displays fine so it's not software. Touches are responsive and I have called customer support with no solution. I did a factory reset and it still had the issue so definitely not software related. Didn't use the phone for about three days and now it's working fine. Am I going to have this issue again? Anyone heard of this problem with a purple and greenish display?
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Heya, I have the exact same issue with my One Plus 7t Pro. The screen looks exactly like that and is perfectly responsive (except the fingerprint reader can't recognise my finger) but unusable due to the discolouration. Did you ever discover what the issue was? Did you send it off for repair?
xcalator said:
Heya, I have the exact same issue with my One Plus 7t Pro. The screen looks exactly like that and is perfectly responsive (except the fingerprint reader can't recognise my finger) but unusable due to the discolouration. Did you ever discover what the issue was? Did you send it off for repair?
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One Plus customer service said they would repair but I couldn't get a ticket created because I bought it through Sprint. Weird loop of going back and forth through both companies. I did a factory reset and the issue didn't fix but twice it fixed itself. The first didn't last too long before the problem came back. The second time it just fixed itself and has been working fine since. My son was sleeping with it at not listening to music and I think it was a heat issue. After factory resetting it and turning it off, I let it sit there for about a day then when I powered it back on, everything was fine. Has been working great ever since. I make sure he doesn't have it on his bed at night anymore. My guess is it's heat or too much pressure on the screen. No way of figuring it out. Not sure if that info will help you or not. I would contact one plus support.
jhnsn283 said:
One Plus customer service said they would repair but I couldn't get a ticket created because I bought it through Sprint. Weird loop of going back and forth through both companies. I did a factory reset and the issue didn't fix but twice it fixed itself. The first didn't last too long before the problem came back. The second time it just fixed itself and has been working fine since. My son was sleeping with it at not listening to music and I think it was a heat issue. After factory resetting it and turning it off, I let it sit there for about a day then when I powered it back on, everything was fine. Has been working great ever since. I make sure he doesn't have it on his bed at night anymore. My guess is it's heat or too much pressure on the screen. No way of figuring it out. Not sure if that info will help you or not. I would contact one plus support.
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Heya,
Thanks for getting back to me quickly. I also purchased through a third party, so I have contacted them regarding repairs. Did your son mention anything regarding water damage or was this not a concern? I'm feeling a little more confident that it is repairable, cause it looks pretty scary!
I thought about water damage he did have it in the bathroom while taking a hot shower.

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