I picked up the Captivate yesterday, this is my first Android device. I have not rooted or done anything of that nature to the device. Everything was running fine until late this morning when I have been unable to download any applications from the market, 'download unsuccessful'. I just tried to perform a factory reset and I receive the following message, ' No reset was performed because System Clear service is not available'. I have tried turning the phone off and on as well as removing the battery but keep getting the same results. Any thoughts on how I should proceed?
Thanks,
If the phone has not been rooted or hacked in anyway I would just call support at Samsung or AT&T and let them address the problem.
Hi,
I had exchange instalation that required encryption.
after upgrading to Lollipop the device is no longer rooted, and to root it I have to enter recovery.
I can't enter recovery because the phone is encrypted.
so.. I removed the exchange, I removed it's manager authorisation also, and tried a hard reset via the menu + delete the data (that should remove encryption).
the reset didn't succeed. it derives to a bootloop with the first pic after restart.
also 3 bottoms hard reset didn't succeed.
any advice?
thx,
Moshe
hi guys,
any advise?
I also have this problem. Need help please
Good day, I dont know what happened to my phone. I'm just charging and this message popped out.
"Encryption was interrupted and can't be completed. As a result, the data on your phone is no longer accesible.
To resume using your phone you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up on your Google account." and a reset phone button.
I already did reset the phone, but the said message is still there,
i tried many things like flashing twrp through fastboot and then format data but it says cant mount storage,
flashed stock rom thru miFlash but same message appears, flashed custom rom but all apps are crashing and rebooting, flashed china rom still the message is there.
any suggestions? need help badly.
thankyou.
Sound alike the devices corrupted its self. Known to happen with Xiaomi devices. The hardware just ends up failing after a short amount of time.
Time to send it back for repair.
Stock Galaxy S7, no root, no dubious apps, only AirWatch Agent: play.google.com/store/apps/details?id=com.airwatch.androidagent required for installing a corporate email client on the personal phone.
Everything worked fine for months, until yesterday, when the app AirWatch crashed, and would not start.
The user decided to reboot the phone. On the reboot, the phone got stuck on the second Samsung logo animation.
Wipe cache, force restart, reboot, reboot bootloader were tried, hoping to fix this boot issue, but without success. The phone still stays stuck at the Samsung logo animation.
What I'm looking for: to avoid phone ROM reflashing, because it has no backup and the data on the microSD card is encrypted.
I want to recover the personal data, by any means.
Any suggestions on how to achieve this?
Thank you.
If you can't flash stock, and have already wiped cache, and the guy doesn't have a backup (dumb), then there's not much else you can do really
I'm not sure which part of the phone the encryption key is stored, but you could try flashing just the Bootloader part of the ROM with ODIN
Also not sure if flashing the same stock ROM over the top, but using HOME_CSC instead of CSC to avoid the factory reset, would mess up the encryption, but as a last resort it would be what I would do
Backups are good, if the data is so important to encrypt I can't see why it would not also be backed up
I understand your point and I agree with it.
As a sidenote, that encryption was required by the app AirWatch, not by the phone's owner.
We'll try those steps as a last resort, but for the moment, we're gathering information, since most of the options are a "no way back" process.
For example, I'm thinking about a way to inspect the boot process, and alter it if there's something there that hangs.
Could this be possible? Is there any documentation about this?
germanino said:
I understand your point and I agree with it.
As a sidenote, that encryption was required by the app AirWatch, not by the phone's owner.
We'll try those steps as a last resort, but for the moment, we're gathering information, since most of the options are a "no way back" process.
For example, I'm thinking about a way to inspect the boot process, and alter it if there's something there that hangs.
Could this be possible? Is there any documentation about this?
Click to expand...
Click to collapse
You could trying running a logcat with the phone connected to USB during boot, not sure if it will connect to adb though, worth a shot
https://www.xda-developers.com/install-adb-windows-macos-linux/
If it works it should show you what it's hanging on, no idea how you would fix it though without a custom recovery
I backed up my data and then tried to root my S7 to recover lost photos. It got into a bootloop with the Samsung word on the screen and I eventually factory reset it. The phone seems to work fine and I restored my data. However, it now has a constant error saying that, "Unauthorized actions have been detected. Please restart your phone to undo these actions." Would appreciate some help on how to fix this. Thanks.