Credential Storage Issues for Exchange Certificates - Shield Tablet Q&A, Help & Troubleshooting

I am having a lot of trouble with the stability of the Credential Storage on the Shield Tablet. Specifically, with storing and accessing .pfx client certificates for corporate mail.
=Summary=
When I initially load a .pfx file and unlock it with the correct password, it lets me connect to the Active Sync mail service. After the initial sync things begin to go bad.
=Steps to Reproduce=
1. Go to any ActiveSync compatible mail client (9folders, Stock Android mail client) and add a .pfx certificate.
2. Go through the account set-up process and add the account.
3. Let the app perform the initial sync.
4. Begin making changes to mail status in the app (delete mail, mark read).
5. Force a refresh and observe results.
=Actual Results=
After the initial mail sync, the client certificate associated with the mail client is wiped from the profile. This happens in stock android email (Corporate Mail) and 9Folders.
The message "No Connection" displays because the mail client certificate is wiped from the profile, and the mail client doesn't have blessing to connect to the server.
=Expected Results=
The client certificate remains in force after the initial sync event, and continues to work as expected.
=Additional Info=
I have, on several occasions now, deleted the entire credential storage, and restarted the tablet, then re-added the same certificate again.
The same behaviour consistently happens over and over again. It is like something is going wrong with the credential storage in the build the Shield Tablet is using.
This has been an issue since I first got the tablet, and has not be resolved with the recent update to Stock 440 build.

For the record, the app I was using for corp mail implemented their own credential store, which fixed the immediate issue.

Having exact the same problem on a LG G2 Mini (NVidia Tegra). With e-mail client you used?

Related

Gmail error

Hello...
After putting a new ROM on my phone...I'm having a weird issue. First off, I've double and triple checked my settings and they match what gmail requires and how it was set before the new ROM. secondly, all other data services (weather updates, web browsing, phone class, SMS, etc.) are working perfectly.
But if I try to send an email or manually send/receive, my phone pops out a message from my data connection that says "cannot connect: cannot connect with current connection settings. to change your connection settings, tap settings." and then provides a settings link and dismiss button. The rom used the auto config for ATT which seems to have gotten everything else working as expected, but I simply cannot send / receive email.
If i login to gmail directly from opera, everything works fine - but i cannot receive updates right away - slightly annoying.
Where it gets even weirder is the gmail java app will not download or send messages either.
Does anyone have any idea what may be wrong? Would this be a rom specific issue - or is a configuration for my phone wrong?
Thanks in advance everyone
hate to bump...but just curious if anyone else has experienced anything like this.
thanks.
I'm assuming when you typed in your Gmail address, Windows stated it found the setting and configured everything for you. The problem is Windows configures your Internet connection to be "The Internet". Deep inside the Gmail settings their is an option to change this to "MEdia Net". This may be your problem.
Go to MENU, then TOOLS, then OPTIONS, then click on GMAIL. Then click on EDIT ACCOUNT SETUP, then NEXT 4X, then ADVANCED SERVER SETTINGS. Then change THE INTERNET to MEDIANET. Then some more dones, and nexts, and finish. Hopefully this is the problem for you.
I've had similar problems and got to the point where I suspect it is something to do with ActiveSync.
I could receive emails, but not send emails, unless I deleted my account and reset it up again (not ideal). I started to realise this happened after I had connected via USB to certain connections, i.e. not a charger and not a computer, for example a USB car charger. In these situations the message would pop up asking me what I wanted to connect as: ActiveSync, External Harddrive or whatever the other option is.
It seems to me like the phone wasn't getting the right message and was then getting itself very much confused.
Deleting the account and resetting it up helped. Eventually (last weekend) I have Hard reset.
I'm also careful about which USB connections I now use.
Don't know if this provides some insight or use?
UPDATE: THis just happened to me again and I should point out that I don't use gmail, it's my own domain mail hosted by EasySpace. I suspect the problem is HTC Touch Pro though. I have been listening to music on my Touch Pro with a USB multi connector (3.5mm + power + other USB) connected. Wrote an email and it wouldn't send. Disconnected the cable, still wouldn't send, stopped all running apps (Messenger, ActiveSyn, Windows Media), restarted Messenger and did a send receive. This time it worked.
For me this is definitely a dodgy ActiveSync issue.
Additional gmail problems
I've also had email problems using GMail. I originally set up my gmail account as a pop account (I have my own domain forwarded there) and wanted it to reflect my address as my domain. It originally connected and started downloading the emails. Then the account vanished! The emails are still there and taking up the first account slot in my TF3D, but when I go to accounts it is not listed. After a hard reset I restored with PPM backup and it placed the emails back in there, but still no account listed. I also can't open the emails, I just see the envelope icon with the preview of the last message downloaded. I've since added gmail as IMAP, but also had trouble with that in not being able to send emails. I deleted the account and then added again (IMAP) to try and by-pass the auto setup the phone does for GMail, but still no luck. What's worse, it's added this addition to the 3rd little envelope icon in TF3D, so now I have 1. Non-functioning account 2. Empty 3. Current IMAP
Anyone know where this data is stored so I can at least go clear out the first 2 slots so the current account being used will be the first one in the list? Also, anyone figure out the fix for sending emails? I'll try the advanced setting change from The Internet to MediaNet and see if that works. It's rather pointless having the emailing picture phone that you can't email pictures from!
Changed 'The Internet' to MediaNet, still no go on the sending.

[Q] Hotmail with Email App

Anyone get their hotmail account to sync up the their transformer email app? I didn't have any problems with any other email address just my 2 hotmail accounts
I've tried the POP
POP3 server - pop3.live.com
Port - 995 (you can also try 110)
Security type to - SSL
Touch Delete email from server if you want to change this option.
SMTP server - smtp.live.com
Port - 587 (you can also try 25)
Security type to - TLS
Require Sign in should be checked.
I can't get it to get verify incoming port, always fails on username password
Also I tried the Exchange Settings
Domain\Username: Clear out and put in your full hotmail address
Password: if not pre-filled, obviously put in your hotmail password
Server: m.hotmail.com
Check "Use Secure Connection (SSL)"
No luck on it either, doesn't seem to find the server.
Anyone find a method that works for hotmail?
Works fine for me for my msn email account, I dont remember doing anything special either.
Sent from my Transformer TF101 using XDA Premium App
is your account hotmail "plus"...the one you can pay so you can have POP service?
also if you had hotmail for a long time (i think is more than 3 years), hotmail will grandfather your account to included POP for free..
Yeah, its got pop support, I've had it syncing fine on my droid and my gtab, but can't get it to go with on the transformer for some reason.
I have just a normal '@hotmail.com' (not a plus account) account. It works fine with that. Seemed to detect all the settings for me automatically.
Thats whats weird, is just inputting my user name and password in the add email account, get the warning setup could not finish, cannont connect to server and lights up the manual button.
Tried both pop and exchange settings, neither connects. This is the first device I've had problems with this. Does the same thing for both of my accounts, getting frustrated.
Don't know if this will help you or not but I've just checked the settings on mine. In the incoming settings section, the server it checks is 'm.hotmail.com' and it's using a secure socket layer (SSL) connection. 'Accept all SSL certificates' is unchecked. Good luck.
I got this fixed. It ended up being my password. I use Keepass on my computer and for android so it just uses randomly generated passwords. They worked fine on everything else but not this. Was getting fed up with the username/password not correct warning went in and changed it to something simpler and it finally connected.
Then took a couple of tries to get a new password out of keepass that would work, but finally got it. My guess is it wasn't liking the length?? I don't know but I'm up and running now.

Deleting emails from phone while keeping them on the server.

My sister recent went from a Blackberry to a Thunderbolt. She liked how on the BB she could delete an email off her phone and still keep it on the server and wants to know if it's possible to do this on the Tbolt. She doesn't use gmail. It's a Cox Communications email account. Is it possible to do this on Android?
Sent from my PC36100 using Tapatalk
Stolen from another forum (original post regarded an EVO - but likely applies to all Android OS phones.
----------------
Mail accounts use one of 3 protocols: Exchange, IMAP and POP. Both Hotmail (as of a few weeks ago) and Exchange use over-the-air (Active) sync technology so when you delete a message on your phone, it's removed from the server and thus your client program as well (web/Outlook). IMAP also supports a similar 2-way update.
In order to only delete messages off your phone but not the server, you need to set up your mail accounts with POP instead. POP downloads a copy of and sends mail to/from the server -- nothing else. Hotmail supports POP but your Exchange server may or may not (a lot of larger companies policies do not). You'd have to contact the Administrators to find that out.
If they don't allow POP on Exchange, then ask if they can forward a copy of your mail to another public mail service, like Gmail. Then you can add the Gmail account to your phone via POP.
Remember, if you still want to sync your Contacts and Calendar with Exchange, you need to keep those and just uncheck Mail instead of deleting the Exchange account entirely.
-----------------
My 2c:
Not sure if it will work - I personally just delete on the fly, be damned the server. However, when I had an old LG v11000 (Envy Touch) I had the VZW email service on it - and even if I deleted from the phone, it was sitting on the server when I logged into Gmail. It was set up "POP3" style.
IF you go under mail/menu/more/settings/send & Receive you can check the box that says "delete mail on server" to turn it on or off. I turn it off so that it will leave a copy on the server but remove it from my phone.
VolDroid said:
IF you go under mail/menu/more/settings/send & Receive you can check the box that says "delete mail on server" to turn it on or off. I turn it off so that it will leave a copy on the server but remove it from my phone.
Click to expand...
Click to collapse
Is that under the phone settings?
Sent from my PC36100 using Tapatalk
I believe its under settings int he mail app. as in go to the mail app then press menu more settings etc to get there as listed.
not sure about your email client but doesnt imap do that or you can choose to change it how you want it
VolDroid said:
IF you go under mail/menu/more/settings/send & Receive you can check the box that says "delete mail on server" to turn it on or off. I turn it off so that it will leave a copy on the server but remove it from my phone.
Click to expand...
Click to collapse
That worked. Thanks.
Glad I could help. Sorry didn't see your previous post till now.
VolDroid said:
IF you go under mail/menu/more/settings/send & Receive you can check the box that says "delete mail on server" to turn it on or off. I turn it off so that it will leave a copy on the server but remove it from my phone.
Click to expand...
Click to collapse
I am having the same, or a similar problem. On my PC I use POP3 to access my mail; the ISP recommended using IMAP on the HTC (with different "in" and "out" mailbox settings for the HTC IMAP i.e. on the HTC two different settings for in and out). Was working fine but then found that messages I had received on my HTC were not appearing on my PC when I got home (my PC had been off, usually it is on, syncing every 2 minutes). I think this is because I had deleted them from my HTC in the meantime.
Trouble is, there is no setting ""delete mail on server" to check or uncheck under mail/menu/more/settings/send & receive, so I cannot follow the above advice. Only Mail size limit, Update schedule, Download options (it's not in there), Auto download message, Folder to sync, Reply with original text and Always bcc me.
What am I missing please ? Software says it is Android 2.3.3.
Thanks in advance.
I use K9 mail and go to more/settings/fetching mail/when I delete
I am flummoxed. I changed the HTC settings from IMAP to POP and did some tests; nothing being deleted ie still available on server. But when I looked at "Send and receive" options, I now have a list with 2 new option, inluding ""delete mail on server". It was not there before. Honest !!
I have been bak and re-set the thing to IMAP, and then the option about deleting from the server disappears again. So I am not going mad. But why should the options be different ?
low on memory
My father In-law has a Thunderbolt and is constantly having a low on memory issue on his phone.. When I go and look at his app's, his exchange is hogging up 2.6 gigs of memory while everything else (APPS) is using only KB'S of memory nothing big.. How would I be able to transfer his exchange email to the SD card,, He has a 32 gig card with 26 gigs of it being free.
Thanks for your help.

Emails disappeared from all accounts

Hi all
This was a new one for me and i hope its a one off.
I was reading my emails using the undread option across mutiple accounts and once i had read them all and switched back to all mails view all of my mails had gone from the device.
I then exited mail and went back into it and it showed the setup account choices screen.
I checked settings and accounts and they were all still there with a green sync icon but checking the mail app they were not showing as registered.
The only fix i could find was a factory reset.
Has anyone else experienced this and is there a better fix? I have searched the forums and found nothing so far.
Annoyed
Sent from my HTC Sensation Z710e using XDA App
This also has happened to me multiple times. I had 2 accounts: exchange for work and pop/smtp for home email. Mail client crashed (do not remember exactly what i was doing) and upon re starting it i was presented with the screen to set up mail accounts.
Checking the Account & Sync in Settings listed both accounts, but the mail client was unaware of them.
First time this happened I simply re-entered account details in the mail client and everything worked.
Second time it happened I could enter the exchange account details but client reported that it could not connect.
This required a factory reset to fix. Called north american support line, they had no record of this problem on file & suggested I use k9 client due to history of mail client issues on other devices. I could not get k9 to work on exchange.
When it happened the third time, I was able to reenter the accounts into the email client again and things worked.
I am now evaluating touchdown mail client for exchange. I use the gmail client for some other accounts and it works fine.

[Q] Stock email client doesn't sync with gmail

My stock email client on my Nexus 5 was working perfectly fine with my gmail. I had a break in at my house and my tablet was stolen. I changed all my passwords to prevent any illicit activities. Since I have changed the password, the stock email client has stopped working with gmail. Every time I try to set it up, I get "couldn't finish - Username or password is incorrect" message. I have tried the "edit details" or manual setup options. Checked username and password, select imap as the server, SSL/TLS security type, and port 993. I get the same message when I hit next. I am using the stock ROM that was rooted. The root is lost too, but I will work on that later.
I have cleared the data and cache for the client multiple times but that didn't help either.
I have the gmail app on the phone as well and that works fine but it doesn't give any notifications. I would be OK if the gmail app gave me notifications whenever I got new emails so I wouldn't have to use the stock email client, but I prefer the stock email since that was setup as the default email app.
I have also tried K9 but that doesn't show anything when I launch the app.
Ideally I like to use the stock app but I will be OK with the gmail app becoming the default app. Any thing that I can implement to fix this?

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