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I don't know what happened but last night I was on my bed using Opera and the touchscreen just stopped being accurately or responding to my touches. I thought it was nothing so I turned the phone off and did the screen alignment however the problem comes back after a few minutes.
It's not that the screen isn't sensing my touches, its that its always either too far down or too far up. So i'll be clicking on calender to get to my call history. I always have to keep doing the screen alignment and sometimes that goes into a loop where I have to do it 10 times before it works. Then after a few minutes the problem creeps back up.
Help me, is my phone stuffed? I even removed the screen protection and nothing works it seems.
And now the alignment is far too up so I can't press phone, contacts or send. Goddamn.
Could be a problem with the touchscreen, or perhaps you haven't mastered using the touchscreen. I sometimes have problems pressing tiny areas on it. If it works with the stylus without problems then it's fine, otherwise it sounds like the touchscreen is faulty.
No I've been using this phone without any problems for the last month and a half since I got it. This problem just suddenly came up.
I am with Three Australia, is it under warranty or free repair?
Anyone? This is getting annoying.
Bump again sorry.
Hi, new to XDA but I have been having a problem with my unlocked & rooted LG G2 D800 running official 4.4.2 recently. About 2 weeks now.
The top of the touchscreen is unresponsive. Did nothing that I know of to cause any damage to the screen. It started with just a small portion where the notification bar is located. Couldn't drag the notification bar down was pretty much the only problem. Then the area began to get larger. But then it would get smaller. It stretches from one end of the screen to the other short ways. At one point there was a small line that would register touch in between two unresponsive areas. At another point the screen started working fine for 3 days then began to act up again. Now the screen registers touches that aren't happening. Turned on a setting in Developer settings that allows me to see small dots where the screen is touched and sometimes it will register 5, 6, even 7 touches at once all in the unresponsive section of the screen. Sometimes one or two or three. They happen in both short clicks and long presses. Sometimes one point will register and stay in the same spot for a while, happens in random different spots in the unresponsive zone. It is a real hassle at this point because when it starts happening it clicks anything in it's path, pulls down the notification bar, zooms, posts, opens apps, etc.
Tried doing a factory data reset, didn't help in the slightest.
Tried updating touch firmware in the hidden menu, again nothing.
Looked it up and it seems to be a semi common problem with the G2. A lot of people are crying software issue. So what my question(s) would be are, does anyone on xda have the same problem? Has anyone found a solution? Even more specific has anyone found that flashing a different ROM works/fixes the issue? Like CM11 say because it's in a stable build? Maybe it could be a hardware issue, loose connection, something else but it's frustrating as hell and it would be nice to find out it's something easily fixable before I start ordering parts. Thank you! -Damon
igotamelvin said:
Hi, new to XDA but I have been having a problem with my unlocked & rooted LG G2 D800 running official 4.4.2 recently. About 2 weeks now.
The top of the touchscreen is unresponsive. Did nothing that I know of to cause any damage to the screen. It started with just a small portion where the notification bar is located. Couldn't drag the notification bar down was pretty much the only problem. Then the area began to get larger. But then it would get smaller. It stretches from one end of the screen to the other short ways. At one point there was a small line that would register touch in between two unresponsive areas. At another point the screen started working fine for 3 days then began to act up again. Now the screen registers touches that aren't happening. Turned on a setting in Developer settings that allows me to see small dots where the screen is touched and sometimes it will register 5, 6, even 7 touches at once all in the unresponsive section of the screen. Sometimes one or two or three. They happen in both short clicks and long presses. Sometimes one point will register and stay in the same spot for a while, happens in random different spots in the unresponsive zone. It is a real hassle at this point because when it starts happening it clicks anything in it's path, pulls down the notification bar, zooms, posts, opens apps, etc.
Tried doing a factory data reset, didn't help in the slightest.
Tried updating touch firmware in the hidden menu, again nothing.
Looked it up and it seems to be a semi common problem with the G2. A lot of people are crying software issue. So what my question(s) would be are, does anyone on xda have the same problem? Has anyone found a solution? Even more specific has anyone found that flashing a different ROM works/fixes the issue? Like CM11 say because it's in a stable build? Maybe it could be a hardware issue, loose connection, something else but it's frustrating as hell and it would be nice to find out it's something easily fixable before I start ordering parts. Thank you! -Damon
Click to expand...
Click to collapse
I doubt that it is a software issue. The G2 is a pretty tough phone but sometimes the digitizer gets a bit off if too much pressure is applied like when you sit and the phone is in your back pocket. Can you have it checked? You can download screen test apps from play store to run simple pixel based tests to see if its ok or there is a hardware issue.
Press the phone firmly with your fingers or palms. It helped my with my lg g2
Sent from my LG-D800 using XDA Free mobile app
my issues was solved by opening phone and fixing digitizer connector
My U11 is having problems recognizing touches. The digitizer itself is fine when I check with testing apps or the developer options. However in normal everyday use, I find myself having to repeat actions quite often, maybe once every 20 touches. It's not really consistent... sometimes it's like the phone expects you to be REALLY precise when tapping a button or text label. In other cases light touches are not recognized until I try a 2nd time. And sometimes I try to open the navigation drawer by swiping from the left edge of the screen and again I have to try a second time.
The phone works perfect if I am really careful when using the screen, but in my previous HTC phones (M8, 10) using the screen was completely effortless so this is a bit odd.
Anyone experiencing something similar?
I've noticed the same thing. thought it was me. I get it sometimes moving icons around and other times. I'll keep track of when and how and report.
I may be able to test with a 2nd unit in a few days, I'll see if I get the same issues.
It does feel like a software calibration issue rather than a hardware one though. I have the "show taps" option enabled in dev tools now and the taps are definitely being registered, it's just that the actions are sometimes not triggered.
Same here. Sometimes have to tap 2 or 3 times.
Sent from my SM-G950U using Tapatalk
The same problem here
Odesláno z mého Pixel C pomocí Tapatalk
I have the same problem; most prominent when my hands are too dry, and worst at navigation buttons under the screen. Maybe use the glove mode?
Just updating the thread to say that the phone is now working a lot better. I still get the odd tap that is not recognized but it's not nearly as common as it used to be, the phone is perfectly usable most of the time now.
Not sure what changed, I came from a M8 so maybe it was just a matter of getting used to the new size of the device (the way you type does change quite a bit with these larger screens), or maybe there were improvements in the software, I went from 1.03 to 1.13 a few days ago.
Same issue on 2 household U11
I just got the phone about 2 hours ago. I agree sometimes touches don't register. Very annoying.
Sent from my HTC U11 using XDA-Developers Legacy app
Same here as well, thought I was losing my mind. Also I can be typing something and it will trigger the pull down notification tray up top, weird. But it's very inconsistent. I don't recall seeing this before the latest update.
Sent from my SM-G955U using XDA-Developers Legacy app
Same for me, hopefully some update will fix it.
I don't think an update will fix this. The issue was so bad I asked for a replacement. Unfortunately, it will take over week to get a replacement. HTC Customer Service takes forever to respond, then shipping phone back, and then getting replacement.
Sent from my G8142 using XDA-Developers Legacy app
martinezma99 said:
I don't think an update will fix this. The issue was so bad I asked for a replacement. Unfortunately, it will take over week to get a replacement. HTC Customer Service takes forever to respond, then shipping phone back, and then getting replacement.
Click to expand...
Click to collapse
Well I don't think a replacement will fix it either then.
My second unit has the same problem so I would say replacement is not a solution. I hope they can fix it by some SW update.
Same problem here. I just did a factory reset last night to fix a different issue though so I'll see if it's still happening.
Have also touch issues and will now repair this from HTC.
techboy10 said:
Same problem here. I just did a factory reset last night to fix a different issue though so I'll see if it's still happening.
Click to expand...
Click to collapse
I was going to hard reset this morning as well but didn't feel like setting everything back up so I will deal with it for now. But if it fixes the problem then I will for sure. So let us know how it goes for you.
techboy10 said:
Same problem here. I just did a factory reset last night to fix a different issue though so I'll see if it's still happening.
Click to expand...
Click to collapse
Any improvements since the hard reset?
themuffinman said:
Any improvements since the hard reset?
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Click to collapse
Maybe a little bit. Seems to be less frequent now but I still notice it every once in a while. Really weird/annoying.
techboy10 said:
Maybe a little bit. Seems to be less frequent now but I still notice it every once in a while. Really weird/annoying.
Click to expand...
Click to collapse
Are you using a screen protector?
I'm having problems with the touchscreen. Most of the time it's working alright but just like this, out of the blue, starts missing touches, swipes, etc.. sometimes this problem is very VERY noticeable and embarassing. I don't know if it's software or hardware related, but I fear this can't be solved. I'm thinking about selling the device before it starts loosing too much value.
See this video i made with my old 950XL to the brand new XZP:https://1drv.ms/v/s!Auxdy70nvM2ppaRjHTtgdbJRe56rzQ
Clearly a hardware issue with your phone. I recommend using your warranty and send it back where you bought it from so they can fix it.
i just think you use the point of your finger where it can't really "touch" with the smooth skin. when it does this try with your whole fingerprint and you will see. it's like touching it with nails. your problem is a no-problem and happens to all capacitive screens on all smartphones
dumyspeed said:
i just think you use the point of your finger where it can't really "touch" with the smooth skin. when it does this try with your whole fingerprint and you will see. it's like touching it with nails. your problem is a no-problem and happens to all capacitive screens on all smartphones
Click to expand...
Click to collapse
Hi, I can guarantee you the problem happens even by using the fingertip (polpastrello) and not just with the nail. Infact, the display itself its quite sensitive and works without problems even with the nail.
What I've shown in the video is I think the worst episode that happened. Most of the time the screen works without issues.. but maybe once I start typing in WhatsApp or inserting a new address in chrome the stock keyboard (which is swiftkey) misses a touch or two and it's very annoying making it impossible to write long sentences.
There's a similar discussion going on sony's forum: https://talk.sonymobile.com/t5/Xperia-XZ-Premium/TOUCHSCREEN-wiered-problem/m-p/1236201#M2473
I have the same problem, but with fingerprint sensor too(sometimes it does not detect fingerprint correctly) .
koszanty said:
I have the same problem, but with fingerprint sensor too(sometimes it does not detect fingerprint correctly) .
Click to expand...
Click to collapse
I find that if your finger is the slightest bit wet (hot sweaty) it will not work, but the moment I dry my finger it works. So it appears to be very sensitive to moisture. Not sure if this can be adjusted or not.
I have the same problem. Mostly around the right side of the keyboard while typing. The back space key area is a mess once in a while. I'm using Google keyboard if that makes any difference.
Sent from my G8142 using XDA-Developers Legacy app
Try touchscreen test first. *#*#7378423#*#*
Reset. Try again. Update/reflash try again. Replace if needed.
My XZP has no touch issues at all.
Sent from my G8141 using XDA-Developers Legacy app
Kenji
I have the same problem with you, especially the right side of the screen.
I am thinking maybe it is my screen protector are too thick or something
I will try to remove my screen protector to test the screen later
I have no screen protector. I don't have the problem anymore after a factory reset.
Sent from my G8142 using XDA-Developers Legacy app
I also have this problem, it's rather annoying. I'm hoping for a software update will fix this. Don't really want to reset my phone to fix this.
Sent from my G8141 using Tapatalk
addicted2phones said:
I also have this problem, it's rather annoying. I'm hoping for a software update will fix this. Don't really want to reset my phone to fix this.
Sent from my G8141 using Tapatalk
Click to expand...
Click to collapse
It has been a number of days since factory reset and no more touch issues. It may be worth the effort.
Sent from my G8142 using XDA-Developers Legacy app
Iam also facing this problem and i read somewhere that you can try system cache delete.
Sent from my G8142 using Tapatalk
martinezma99 said:
It has been a number of days since factory reset and no more touch issues. It may be worth the effort.
Sent from my G8142 using XDA-Developers Legacy app
Click to expand...
Click to collapse
I reset my G8141 last night and still the issue persists. Seems to happen on mine during a gaming session, the phone gets a little warm and the screen looses its sensitivity Seems hardware to me - I doubt its software..
Well I also reset my phone, it did help a little, but still happens. The thing is if I do send this for warranty I know Sony will report back with nothing wrong. Maybe my thumbs just don't get along with this screen.
I seem to have a similar issue. It's not restricted to a particular area of the screen, I've activated the option of seeing where the touch is, sometimes it just skips a touch and does not show it. There are moments when it happens more often and moments when it doesn't happen for some time.
Seems most of the times to be related to changes in the touch pattern, like inverting scroll direction in a page or going from swipe to single touch.
I've tried to reset once clear cache a couple of times, but with no effect. When it happens while scrolling if I keep swiping the finger, sometimes it sees it intermittently, sometimes not but if I touch with another finger near that one, the touch of the second one is shown correctly.
I cannot quite figure out if it's more of a software of hardware related issue. Before this I used a meizu m2 note and I did not change the way I touch the screen, but never had this kind of issue.
ioarst said:
I seem to have a similar issue. It's not restricted to a particular area of the screen, I've activated the option of seeing where the touch is, sometimes it just skips a touch and does not show it. There are moments when it happens more often and moments when it doesn't happen for some time.
Seems most of the times to be related to changes in the touch pattern, like inverting scroll direction in a page or going from swipe to single touch.
I've tried to reset once clear cache a couple of times, but with no effect. When it happens while scrolling if I keep swiping the finger, sometimes it sees it intermittently, sometimes not but if I touch with another finger near that one, the touch of the second one is shown correctly.
I cannot quite figure out if it's more of a software of hardware related issue. Before this I used a meizu m2 note and I did not change the way I touch the screen, but never had this kind of issue.
Click to expand...
Click to collapse
Well I've changed firmware and that seems to have fixed the problem
I was using a O2 firmware version but got a UK generic one from flashtool and now no more touch screen issues, so far...
Sent from my G8141 using Tapatalk
addicted2phones said:
Well I've changed firmware and that seems to have fixed the problem
I was using a O2 firmware version but got a UK generic one from flashtool and now no more touch screen issues, so far...
Sent from my G8141 using Tapatalk
Click to expand...
Click to collapse
Hey mate
Do you have a good tutorial to flash new fw? I want to try the Australian generic fw on mine to see if it resolves the issue
I changed firmware, and the issue seems gone.. weird...
cheetah2k said:
I changed firmware, and the issue seems gone.. weird...
Click to expand...
Click to collapse
Do you have a guide? I'm having touchscreen issues too
Hi guys,
i'm having an issue with my HTC u11, basically when i'm using the phone randomly the swipe down screen (when you swipe the screen down from top to bottom to get the notifications) comes down.
For example if while i am writing a message then drop down screen will come down when i'm typing, i then have to swipe up and continue and again.
it happens more or less all the time and is quite annoying.
any ideas?
its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol
PLease close the thread.
Thanks
killa_byte said:
its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol
PLease close the thread.
Thanks
Click to expand...
Click to collapse
Well i had the same issue. Was driving me mad! Thanks for the info.
I don't use nova and I have been experiencing this same problem so now what?
Sent from my SM-G955U using XDA-Developers Legacy app
Yeah i though the Nova setting had solved it but it seems to be back again for me, although not as frequent.
I also experience the keyboard collapsing randomly too. Anyone get that?
Hi guys, thought nova got rid bit guess not. I still get the issue. Would this be a software issue or do I have a fault with my hardware?
Any tests I can do?
I reported my issues to HTC and they replied with the following :
To test the function of the touch screen please follow the below steps
1- Dial *#*#3424#*#* > the press accept.
2- From the options, mark Line drawing test > then press run.
3- Then start drawing on the screen to check if there are parts that do not respond
The screen does not have any dead or unresponsive spots tho and the test passes without any issues.
Does anyone experience the keyboard collapses also?
I might do a full reset soon to see if that helps any. If not i will be getting back in touch with HTC.
Did all this as well, and all the tests that I've ran pass just fine. I've also done a hard reset and it didn't make any difference. I do notice that after a soft reset that it takes a while for it to happen again. It's annoying as hell so I will be monitoring this thread. Whatever you find out from htc please update this thread so we can figure out what the hell is going on.
Sent from my SM-G955U using XDA-Developers Legacy app
I also done the test and it was a pass.
I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.
Has everyone got a case? Can't be case interference?
killa_byte said:
I also done the test and it was a pass.
I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.
Has everyone got a case? Can't be case interference?
Click to expand...
Click to collapse
I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.
themuffinman said:
I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.
Click to expand...
Click to collapse
Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.
I have emailed HTC back advising them that others are reporting the issue so unlikely that it's a single handset issue.
Awaiting their reply. No doubt it will be along the same lines that @dobknobby got and have to go through the 10 day repair process.
Will update when I get a reply.
I have had the same problem, and I have done the a lot of the same steps;
I tried several different screen protectors, thinking that was causing the issue. I have had no screen protector on for the last week, and yep it still happens.
Shut off edge sense, still happened.
Tested the touch screen, and everything passed.
Last night I noticed that it seemed to be related to the pressure I was putting on the screen, if I pressed down harder on the screen and slide my finger left or right or up the notification bar would come down. Did some more testing and for awhile I was able to reproduce it about 50% of the time. I rebooted the phone into safe mode (hold power button down and then press and hold the power off option for about 5 seconds it will ask if you want to reboot into safe mode). In Safe mode I could not reproduce it, Safe mode disables ALL third party apps.
WARNING: when I rebooted my phone to go back to "normal" all of my widgets and groupings were not on the screens, had to re add them.
After doing all this testing last night, I have not seen the notification come down, but like someone said it seems to get worse the longer the phone is running before reboot.
I was going to do a hard reset, today but that sounds like that may not help.
Not sure if this is software, but with the testing I did last night it seem to work fine in safe mode. However I have wondered if it is something with the screen, like is flexing enough for the sensors at the top to react to the pressure/flex.
Well keep testing and report back.
I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.
At first i thought it was touchpal so i installed Gboard. Problem still occurs.
I also removed my screen protector and tried did the touchscreen test.
---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------
I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.
I'm worried now that edge sense is damaging the touchscreen.
OK, i have ordered HTC u11 this morning from amazon, but i guess i will cancel my order. Had many problems with htc phones in the past. Saw many reviews and thought that this one is perfect with no flaws... Ahh..... Already ordered some accessories for my new device... It's really a shame to read this kind of threads. Hope you guys will find a solution and hope that this won't be a hardware issue.
djbutter said:
I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.
At first i thought it was touchpal so i installed Gboard. Problem still occurs.
I also removed my screen protector and tried did the touchscreen test.
---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------
I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.
I'm worried now that edge sense is damaging the touchscreen.
Click to expand...
Click to collapse
Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.
Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.
The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.
Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.
Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.
Try to replicate the problem in test mode.
Beamed in by telepathy
shivadow said:
Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.
The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.
Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.
Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.
Try to replicate the problem in test mode.
Beamed in by telepathy
Click to expand...
Click to collapse
Personally I made sure to address all your points when trying to figure out what is going on. So none of this applies to me.
scotia_rfc said:
Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.
Click to expand...
Click to collapse
It doesn't collapse for me, but i do occasionally have the notification shade pulled down.
dobknobby said:
Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.
Click to expand...
Click to collapse
Same here, only I was told 7 to 15 business days. Offered to give c card to have a replacement shipped, but that is no longer an option with HTC.
So when I washed my M9, I was without a device for 2 days, but now that their phone is crap, it's going to be 3-4 weeks.
Unhappy....