Database Info

Geekbuying.com - Buyer Beware iMito QX1

Hi There,
I'd like to share my experience buying an iMito QX1 from Geekbuying.com - not for the sake of flaming, but really to help fellow community members avoid lost money and unnecessary heartache.
I purchased the item in June - and have yet to see a refund for a defective product.
It took forever to arrive - and upon arrival was basically DOA. It worked very briefly, in which time I couldn't find sufficient information online to try and flash the new firmware to get it to work properly (the Geekbuying forum information is very minimal, to say the least, and the response rate is very slow), and upon pulling out to try and refresh and reconnect, it stopped working entirely. I connected it to numerous tvs and devices, to no avail - signal has been lost.
This is a known issue that many people have posted about - and Geekbuying.com have completely ignored. See these threads:
http://www.freaktab.com/showthread.php?2539-imito-mx1-no-signal-to-tv
http://www.freaktab.com/showthread.php?4053-Imito-MX2-black-screen
http://www.freaktab.com/showthread.php?3447-Imito-MX1-doesn-t-work-gt-Black-Screen-No-signal
After reaching out to Geekbuying and explaining everything - and everything we tried technically - they initially were willing (supposedly) to provide a refund or alternate device (we asked for a refund), and asked us to fill out forms that they never provided us with, and since then have been stalling, evading, and unhelpful.
Below is the chat I had with their operator today, where they once again have evaded and chosen to be unhelpful:
Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator Moni has joined the chat.
10:31:43 AM
Hello
10:32:28 AM
Any one there?
10:34:02 AM
Moni?
Moni10:35:08 AM
yes
10:35:08 AM
here
10:35:39 AM
What can I do for you?
tzvika10:38:29 AM
its about a product I purchased from you
10:38:44 AM
order#3056416
10:39:55 AM
The item received was defective - and we've been in back and forth with your customer service (or lack thereof) for some time now - and we would like this resolved immediately
10:39:59 AM
we want a refund
10:42:55 AM
please
Moni10:46:32 AM
ok
10:46:33 AM
ok
10:46:51 AM
how do you want to solve it?
tzvika10:47:42 AM
I want you to give me all the details on how and where to send it back and when I will see my refund
10:57:50 AM
Why are you not answering?!
10:58:10 AM
I cant spend my whole day here and you never reply to emails. This is the worst customer service ever.
10:58:51 AM
Listen we have done everything we have been told and the item doesn't work.
10:59:00 AM
I will be sure to post about this in all of the forums that I've been a member of
10:59:17 AM
XDA, Android Central, Phandroid, Modaco and more
Moni10:59:22 AM
i will reply you later by email
tzvika10:59:22 AM
this is unacceptable
11:00:07 AM
This is what you said the last time a month ago!!!! and the item is still not working and I got no refund.
11:00:18 AM
I want to know now what you will do
11:00:40 AM
last email I sent you was a week ago and you still did not reply!!!
11:00:54 AM
why do you think I believe you when you say you will reply by email??
11:01:25 AM
I just want to send it back, get my money back and forget about this whole thing.
Operator Moni has left the chat.
The chat is ended.
I am sharing my experience, in order to ensure others don't go through the same, and to share my experience purchasing the iMito QX1 - which on paper is supposed to be an awesome device, but falls short in execution.
Good luck.

Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app

pckarma112 said:
Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app

shar1r said:
Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app[/QUOT
It seems difficult to get money back as the address the post on their website are not detailed. I am in Shenzhen and I don't think I can find the right place.
Click to expand...
Click to collapse

All you have to do is dispute with your credit card/bank company. Let them take care of it and save you the hassle.
Sent from my SPH-L900 using Tapatalk 4 Beta

Quick Update
The email we were promised obviously never arrived.
We have resigned ourselves to the fact that we will likely not be seeing our money back. For all future buyers - Paypal ONLY.

Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi

quincyquinn said:
Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi
Click to expand...
Click to collapse
No, I don't know anyone there. I'll try that - thanks. (Is there any specific way I can reach out to him? Is he on XDA? Facebook? There's a general email address at geekbuying, and I'm not sure how I can get him specifically to deal with my issue).

Register over there then private message geekbuying member hope this helps
Sent from my Motorola RAZRi

Amazing such issue's were had.
I also bought my QX1 from Geekbuying however I ordered via Amazon (bundle pack with external antenna & Cat 5 USB adaptor)..
My order was received 4 days later (via USPS).
The unit works great & still no issue's on my end with my unit.
Also bought an airmouse from them (via Amazon again) & received that the day before last (2 days after order)..
Long of the short of all of this is I wouldn't put such hate towards one posting that's seen..
As I've had no issue's on my end once so ever..
Just stating my $0.03....
Shame about the issue's though as the QX1 really is I nice little device (however deva support is still very limited)..

My experience with imito qx1 is also positive. Bought it on geekbuying.com and was aware that shipping last LONG. Got it and it works like a charm. Had same issues in the beginning but flashed it with Finless 1.5 ROM form freaktab.com and it works great. That was a good decision.

I was able to RMA my CX-919 to geekbuying for just return shipping $8.
They asked for a youtube video of it not working!
Took two months but the new device works great.

Oneplus one invites to share

Hi all my fellow doubleshot users
I received another round of invites from oneplus and have two left that will expire soon
for those unfamiliar with the device or the trouble it is to obtain one have a look here:
http://oneplus.net/
http://forum.xda-developers.com/oneplus-one
as you can see it has the specs to beat nearly any flagship out there yet costs a fraction of the price (even less than a nexus)
to boot it comes with a special variant of cyanogen as the stock ROM
This phone has been praised but just about every tech expert and i will say they are all correct, a fantastic phone that is worth twice as much!
the problem is getting one, you need an invite just to buy
so free of charge i have an invite for you! feel free to let me know why you want one
and note you must be ready to purchase within 24hrs from the time you claim the invite (payments are paypal only so have an account)
you all wont be disappointed, this is by far the best phone i have ever used and trust me i have used a lot!
also you must register for an account at the oneplus website

I would like an invite. My old phone is running like a champ... or it was, it is dying. I was going to hold out for a Nexus 6, but after hearing it will have a 6" screen... Well let's just say I'm not ready to take 6 inches in the pants....
I have received an invite. Thanks for the offer!

I don't know if you have any invite left, but I'm very much interested in buying a 64gb sandstone black!!!
The reson why I want one is simple, my wife keeps using my S3, so I'm planing to give it to her, and buy an oneplus one for myself.
Thank you very much!

Sorry no more right now but when I get more I'll post back

demkantor said:
Sorry no more right now but when I get more I'll post back
Click to expand...
Click to collapse
Ok, meanwhile I got an invitation from another forum member, thanks anyway :good:

Have a couple, pm me if you want one!

Have some more that empire soon
Pm me if needed

I've a global oneplus one invite, if anyone wants reply soon... Its validity is getting over

Me :/
Sent from my Xperia Z using XDA Free mobile app

How had I not heard about this phone? Ever since I got my Doubleshot, newer phones really haven't grabbed my attention because it does everything I need and none of the new offerings were really compelling.... until now.
It looks amazing.

[Q] Better to go Chinese or wait for an invite?

Here's the situation, I want to buy this phone for my mother so I though I'd take a look at amazon UK as they had sellers listed as OnePlus themselves but I was suspicious, after some searching I found they only sell the chinese version on amazon which I've heard has more problems
I don't know a single person who owns one so getting an invite is kinda....impossible.
Should I settle for the Chinese version or scour the internet till I can get an invite, time is important here as she needs it for work.

sensation lover said:
Here's the situation, I want to buy this phone for my mother so I though I'd take a look at amazon UK as they had sellers listed as OnePlus themselves but I was suspicious, after some searching I found they only sell the chinese version on amazon which I've heard has more problems
I don't know a single person who owns one so getting an invite is kinda....impossible.
Should I settle for the Chinese version or scour the internet till I can get an invite, time is important here as she needs it for work.
Click to expand...
Click to collapse
Look around the invite threads here and on the oneplus forums, someone will probably throw you an invite. I'd give you one if I had any
Just to expand, in my opinion it's worth trying to get an invite to buy one from oneplus as I think there's issues with your warranty if you buy from anywhere else.
Powered by Bacon

Rkr87 said:
Look around the invite threads here and on the oneplus forums, someone will probably throw you an invite. I'd give you one if I had any
Just to expand, in my opinion it's worth trying to get an invite to buy one from oneplus as I think there's issues with your warranty if you buy from anywhere else.
Powered by Bacon
Click to expand...
Click to collapse
Thanks for the reply, funny thing is I decided to join the forum and within 5 minutes a kind soul sent me a global invite

sensation lover said:
Thanks for the reply, funny thing is I decided to join the forum and within 5 minutes a kind soul sent me a global invite
Click to expand...
Click to collapse
Awesome!
Powered by Bacon

Replacement device if bought 2nd hand?

Hi all
I bought my Tablet last year from someone from another forum. I was just wondering how do NVidia send out replacements? Where do they get your contact info from since i bought mine from someone else?
Does it go by the play account? or something?
Cheers

you enter your name and address on the recall form at http://tabletrecall.expertproductinquiry.com/registration

ah yeah, now I remember filling it in lol cheers
although haven't heard nothing from them! Next week will be the 5th week

They have to replace thousands, if not millions of devices. Be patient (and if you can't wait anymore, contact the customer support)

I'v bought it second hand, unlocked bl, without warranty. My replacemnet is already with me! Oh yeah!
Sent from my LG-H815 using Tapatalk

sold out everywhere?

Why is the tablet sold out every where all of a sudden? I am going crazy waiting for my HTC 10 so I decide today after looking for probably 3 months that I am going to pull the trigger and buy the shield tablet to have while waiting for my phone, and look now they all sold out? Is this just my bad luck? While searching for one to buy I am also seeing a lot of comments about the recall.... does this have something to do with it? As a side note if anyone knows where I can order one right away for same price as Nvidia let me know. Nvidia said they would be having them again in a couple days so i am not really willing to pay too much more.

is it really needed to create another thread? You asked the same thing some days ago already. It would - apart from that - be really handy to know where you are living, as the availability may differ between countries.

toxic_garden said:
is it really needed to create another thread? You asked the same thing some days ago already. It would - apart from that - be really handy to know where you are living, as the availability may differ between countries.
Signed - *Moderator in Training*
Click to expand...
Click to collapse
No I didnt ask the same thing... I only decided to buy the thing today so that is not possible... previously I had asked for input on the pricing and if anyone knew of any deals. This is a question that stemmed from my decision to actually go ahead and purchase the device and finding out that they were sold out everywhere. My question being if there was a reason for this and the possibility of it being because of recalled units.
thanks so much for your reply even though it is completely useless and displays no intelligence... Its always entertaining to see people who take the time to reply to a question to just make a comment rather than answering the question.... To answer your question though sir, I am in the US... just as it states right next to my user name and in my profile. :laugh: :good: