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Got a New Charger, Now the Screen Doesn't Work While Plugged In!

Hello all,
So I just bought a new charger (just a wall charger) and now when I plug my TB in, the screen does not respond to anything! I have to take the plug out to work my screen. It is completely unresponsive (regardless of where I'm at on the screen) while charging. As soon as I unplug it, it's fine.
Any ideas?

Where did you buy the charger from? Some crappy no-name/ebay/cheap chargers do that because they are crap. I had bought a cheap charger for my HTC Touch Pro 2 and that same thing happened, used the regular charger, no problems at all.

I know when I used the charger and cable that came with the thunderbolt, it used to become laggy or less responsive. Not terrible, but I could notice it. It was like all the memory was tied up. It doesn't do it anymore though. I rarely use the original cable and charger anyways.

g00s3y said:
Where did you buy the charger from? Some crappy no-name/ebay/cheap chargers do that because they are crap. I had bought a cheap charger for my HTC Touch Pro 2 and that same thing happened, used the regular charger, no problems at all.
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Indeed. The cheap $1.00 chargers may also harm your battery.

daniel178 said:
Hello all,
So I just bought a new charger (just a wall charger) and now when I plug my TB in, the screen does not respond to anything! I have to take the plug out to work my screen. It is completely unresponsive (regardless of where I'm at on the screen) while charging. As soon as I unplug it, it's fine.
Any ideas?
Click to expand...
Click to collapse
Today I tried to charge my phone at work using my original.al charger that I always use and while it was plugged in, the screen wouldn't respond at all. I thought the phone was the problem but I later troubleshot it to low voltage from the extension cord, not my charger.

There are in fact quite a few micro-usb chargers that cause the screen to become unresponsive when plugged in.. This doesn't necessarily mean that the charger is crap, but it's best to use your manufacturer-approved (oem) chargers whenever possible. I work in wireless, and although our supplier is reputable, their generic chargers don't work well with the Atrix & a few other smartphones. I use them only when necessary, but do your phone a favor & stick to manufacturer chargers.

I had this problem, when I use a properly grounded surge protector the problem doesn't happen any more. It also happens to me when I charge out of my old macbook pro which tends to have a 'staticy' feel to it.

zoso28 said:
There are in fact quite a few micro-usb chargers that cause the screen to become unresponsive when plugged in.. This doesn't necessarily mean that the charger is crap, but it's best to use your manufacturer-approved (oem) chargers whenever possible...
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You're two months late with your incorrect post. There's a well defined standard for USB chargers, which the TB follows. Non-OEM ones work every bit as well as the HTC one as long as they, too, follow the standard and provide clean power.

mike.s said:
You're two months late with your incorrect post. There's a well defined standard for USB chargers, which the TB follows. Non-OEM ones work every bit as well as the HTC one as long as they, too, follow the standard and provide clean power.
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Sorry my timing bothered you I was just browsing around for info about the touchscreen issues i've seen. I'm well aware of the standard, 5 +/- 0.25 volts 500–900 mA, and they all seem to charge perfectly well but certain phone/charger combos cause some screens to lag & I just wondered why. For example the motorola adapters all seem to be 5.1 volts @ 850mA, whereas samsung adapters are 5.0 volts @ 700 mA, and the samsungs charge fine on our standard 5/500's while the moto's lag.

zoso28 said:
SI'm well aware of the standard, 5 +/- 0.25 volts 500–900 mA, and they all seem to charge perfectly well but certain phone/charger combos cause some screens to lag & I just wondered why. For example the motorola adapters all seem to be 5.1 volts @ 850mA, whereas samsung adapters are 5.0 volts @ 700 mA, and the samsungs charge fine on our standard 5/500's while the moto's lag.
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It's not clear where the "500-900 mA" and "standard 5/500" figures you give come from. Neither is from the USB Battery Charging Specification.
The spec supports up to a 1.5 A current from a Dedicated Charging Port. The HTC charger is rated at 1 A, and it seems the TB will use all of it. I've seen charging rates of 800 mA, with the phone also running screen, GPS, and more.
Cheap ones, regardless of output, may be poorly filtered with a significant AC component. Those are the ones which will really cause problems.

Moto G does not charge with car charger

Hello everyone,
Since a google search did not reveal other people having the same problem, decided to ask around here.
Purchased the Moto G a few days ago and only had to charge it once since then. Really happy with the phone as value for money is amazing.
This morning I used it with Navigation and when I got the 14% left of battery notification, connected my old car charger which worked fine with every device until now. To my surprise, the phone did not show any signs of charging and battery kept on discharging.
Got home, tried the cable that came in the box and same results. Connected the phone to a USB port on my PC and it charges. Tested my old phone with car charger and that works just as I knew it would.
Obviously, there's nothing wrong with the car charger which has an output rated at 5V and 500mA (same as USB port).
Asked moto support about this issue and they advised to turn off the phone for at least 5 minutes and try charger again. This time, when connecting the phone, it just turned on as I had left it turned off and after boot still no signs of charging.
The moto support website states that it should work with pretty much any charger.
Any advice besides from testing other car chargers?

mickutz said:
Hello everyone,
Since a google search did not reveal other people having the same problem, decided to ask around here.
Purchased the Moto G a few days ago and only had to charge it once since then. Really happy with the phone as value for money is amazing.
This morning I used it with Navigation and when I got the 14% left of battery notification, connected my old car charger which worked fine with every device until now. To my surprise, the phone did not show any signs of charging and battery kept on discharging.
Got home, tried the cable that came in the box and same results. Connected the phone to a USB port on my PC and it charges. Tested my old phone with car charger and that works just as I knew it would.
Obviously, there's nothing wrong with the car charger which has an output rated at 5V and 500mA (same as USB port).
Asked moto support about this issue and they advised to turn off the phone for at least 5 minutes and try charger again. This time, when connecting the phone, it just turned on as I had left it turned off and after boot still no signs of charging.
The moto support website states that it should work with pretty much any charger.
Any advice besides from testing other car chargers?
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Hi,
I had the same issue and I ordered a motorola charger from amazon. Now it's working.

JoukeHijlkema said:
Hi,
I had the same issue and I ordered a motorola charger from amazon. Now it's working.
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Is it Motorola branded or some other brand?

mickutz said:
Is it Motorola branded or some other brand?
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motorola branded. Around 6€ if I remember correctly

I found an odd youtube clip from an aussie on the road complaining that none of the chergers he kept buying were working, what he eventually did was short out the green and white points in the charger as they apparently are left dead or have resistors on them but you could do the same by splicing a regular cable and twisting the green and white wires to the phone.
tried it earlier and it seems to work, so am adapting a cheapo usb wired charger first then will tinker with some cables.

My Moto G charges on every wall charger except Kobo's, the only 2A one. My generic auto charger has 1A and 2A sockets which both work. I suspect your auto charger is out of spec, 5V +/- 0.25V (USB 1/2). My Walkman didn't like my desktop ports, and support says custom computers may not work.
Wikipedia has a good section on Power (7) in the USB article. Forum won't let me post the link!

sure I have replied to one version of this anyway although a bit late this does come up first in a google.
so the issue is the phone has its floating point thingy locked so it it doesn't work with most in and out chargers even the posh ones only provide power.
so taking a hint from a crazy aussie who was butchering chargers I took a different approach and butchered cables.
the principle is the same the white and green wires in cable or the white and green terminals in the charger need to be bridged or joined together. if you feel the wires are a bit thin to cut into or you like me break them a lot then you can use a USB extension cable and splice that instead.
I chopped off the end off a data cable and patched one directly into a standard micro usb charger where I'd broken the tip and it works a treat as indeed do the other mods.
much easier than hacking the phone IMO.

Slow charging... Anyone else?

I've seen a few things online with no charging problems. Mine will charge but super slow. Overnight it will only charge to about 73%. Tried battery calibration and still nothing. Any tricks or fixes I don't know about?

Are you using the original charger and cable? You need at least a 2amp charger and the original cable to charge properly.
Transmitted via Bacon

timmaaa said:
Are you using the original charger and cable? You need at least a 2amp charger and the original cable to charge properly.
Transmitted via Bacon
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He is right. Older chargers are not 2 amp, and so they will charge, but very slowly. You don't have to necessarily use the original cable, or the stock charger. Really any cable will get you fast charging as long as the block that plugs into the wall is a 2 amp. Chargers that will charge tablets usually work. My wife has an LG G3 and the charger for that works as well.

bradleyw801 said:
He is right. Older chargers are not 2 amp, and so they will charge, but very slowly. You don't have to necessarily use the original cable, or the stock charger. Really any cable will get you fast charging as long as the block that plugs into the wall is a 2 amp. Chargers that will charge tablets usually work. My wife has an LG G3 and the charger for that works as well.
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Totally untrue and very bad, maybe even dangerous, advice...
Use a sub-standard cable with a 2 amp charger and you run a very serious risk of overheating, damaging the phone or charger, and even the risk of an electrical fire.
Always use good quality cables and chargers, and read other people's recommendations as to what are good. Buying a cheap set just to save a few quid could cost you your phone, or much more.

SimonTS said:
Totally untrue and very bad, maybe even dangerous, advice...
Use a sub-standard cable with a 2 amp charger and you run a very serious risk of overheating, damaging the phone or charger, and even the risk of an electrical fire.
Always use good quality cables and chargers, and read other people's recommendations as to what are good. Buying a cheap set just to save a few quid could cost you your phone, or much more.
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I agree if you buy a cable that ignores safety standards you could cause a fire, but that to me just has to do with being a cheap cable. Here is some information that supports what I am saying:
http://www.extremetech.com/computin...ks-or-how-to-avoid-blowing-up-your-smartphone
To quote that article "USB 1.0 and 2.0 specs, a standard downstream port is capable of delivering up to 500mA (0.5A); in USB 3.0, it moves up to 900mA (0.9A). The charging downstream and dedicated charging ports provide up to 1500mA (1.5A)"
Also, "You can plug any USB device into any USB cable and into any USB port, and nothing will blow up — and in fact, using a more powerful charger should speed up battery charging."
So perhaps I should explain to the person that asked the question, if your cable is more than a few years old, it may still charge slowly. You need it to be at least USB 3.0. But most cables sold in the last few years are USB 3.0.
Using a cheap quality cable, sure, that's always a bad idea no matter what. Using an older cable, the worst that could happen (assuming it's not in poor condition) is that it will only let .5amps through.

I charged mine last night for 7 hours and it only has 22% battery.
I originally bought a One Plus One in February 2015. It broke and I had to go through the extensive RMA process. Since they shipped the replacement phone to me, I have been noticing more and more problems. The latest being the charging. I cannot get it to charge correctly. Since the RMA process took a month (Feb 22 - March 22), I'm very reluctant to do it again. Considering selling this and going back to AT&T. Or at least some company that has phone support/any support.
I plugged it in 5 minutes ago at 7% battery and now its dead.

Jess650 said:
I charged mine last night for 7 hours and it only has 22% battery.
I originally bought a One Plus One in February 2015. It broke and I had to go through the extensive RMA process. Since they shipped the replacement phone to me, I have been noticing more and more problems. The latest being the charging. I cannot get it to charge correctly. Since the RMA process took a month (Feb 22 - March 22), I'm very reluctant to do it again. Considering selling this and going back to AT&T. Or at least some company that has phone support/any support.
I plugged it in 5 minutes ago at 7% battery and now its dead.
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Are you using the original charger and cable?

Thanks for input guys. I do not have my original charger anymore. My wife's new kitten has made quick work if several chargers. I purchased one yesterday at local Verizon store. 2amp chargers are actually hard to find. So this is what I got. It charges fast again. Charged my phone from 5% to 71% in about 40 minutes. This model actually States 2.1 amp.

A great replacement is the original Blackberry Playbook charger with the non-removeable cable. Almost as fast as my original charger and a sensible price as well.

Install any ROM except the ones based on Omni.. (like the SlimROMs) and flash boeffla kernel. Keep the AC Charging Current up to 2200A. It says it may damage the USB Cable or charger but nothing ever happened to my Galaxy S3 (on the same kernel) or OPO. It charges extremely fast with the original USB cable and charger. Try it! Worked for all my friends!

Charging Pixel with old phone chargers

As I'm sure is the case for many of you, I have a ton of typical USB chargers around the house, which supply anywhere from 0.8A to 1.5A output. Going with the assumption that I don't care how long it takes to charge, is there any risk with using the USB C-A cable that came with my pixel and plugging into any of those old USB chargers? They should all work, right? Just as different speeds depending on the output current?

I am not an expert, but from my research into the safety of USB-A to USB-C cables, the "risk" will generally come as a result of purchasing a cheap cable that does not have the appropriate (56k) resistor. The cable that came directly from google has the appropriate resistor and is not low quality, so it will be safe to plug into any functioning USB port (either on your computer or a charger).
That being said, if you have a malfunctioning charger, or there is power surge etc., that is an "act of god" and what happens happens

You may actually be better off using these old chargers if they work correctly. The slower you charge your phone, the better it is for the longevity (years) of your battery.

Yeah, that is why I didn't care about charging speed. For plugging it in next to my bed each night, I figure slower is better. However, I just received a mini USB to USB C from Amazon, and used that to plug my pixel in last night to a 1a charger. And while the phone did say charging over USB, it didn't gain any battery overnight and instead continued to discharge until I woke up in the morning. Is anyone else seeing anything like that?

Not trying to be mean or name call but I personally think you all are crazy. Buying a $700 phone and using a cheap charger that could have the risk to break your phone. Especially if you know better. Honestly, spending the $30-$40 from a charger from Google or an approved charger is just smart for the long term and not risk losing $700. Just my 2 cents. I did the same for the car charger.

Sure, I hear your point. But honestly I know that it is better for the battery to charge slower, so I would rather use a low power charger next to my bed each night, and only use the included quick charger when I need a quick top-off.

BlueWRXPride said:
Sure, I hear your point. But honestly I know that it is better for the battery to charge slower, so I would rather use a low power charger next to my bed each night, and only use the included quick charger when I need a quick top-off.
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Have to consider 2 points since there are so many inaccuracies about this subject:
1) Inadequate chargers with insufficient output cause batteries to become overheated, consequently reduce battery charging cycles. Smart batteries are not adversely affected by certified quick chargers.
2) Turbo chargers do not "top off". When a battery gets to around 80%, the appropriate charger begins its slower charging as to not overload it. Once at 100%, charging stops, and the maintenance process begins. As battery level drops to around 97.6%, trickle charging begins.
In sum, a certified, OEM-equivalent quick charger, even with higher output would not damage batteries.

The phone supports most standards however usb c and Qualcomm quick charge are not compatible and you fall back to 5v 3 amp at best. Make sure to fully insert the cable into the phone. It has to click. I've accidently not charged overnight that way.

I've got a bunch of turbo chargers that I've accumulated over the years. Using a non-[manufacturer of current phone] charger has never damaged my phone. I just bought a 10 pack of USB C adapters and popped one on every charger so I can continue using my old ones. No issues yet and I don't anticipate any.
Sent from my Pixel using Tapatalk

joshw0000 said:
I've got a bunch of turbo chargers that I've accumulated over the years. Using a non-[manufacturer of current phone] charger has never damaged my phone. I just bought a 10 pack of USB C adapters and popped one on every charger so I can continue using my old ones. No issues yet and I don't anticipate any.
Sent from my Pixel using Tapatalk
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Sure, you can use non-oem chargers. That's not the problem. Issues only potentially arise when the chargers do not provide adequate output, or their "smart" capabilities are not up to specs. I use all kinds of chargers bought at Verizon, Best Buy, etc. I also use Amazon chargers as long as they're not too far off OEM requirements. Also, people don't think about the importance of a good, thick cable.

I have a ton of Samsung fast chargers and Samsung USB a to c cables . Would those be safe?

parmend said:
I have a ton of Samsung fast chargers and Samsung USB a to c cables . Would those be safe?
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Many will say no big deal. However, I'd say let's hear it from the horse's mouth. Here's Google engineer Benson Leung https://plus.google.com/+BensonLeung/posts/cEvVQLXhyRX. You be the judge.
Bottom line, to answer your question, no, quick charging methodology used by Samsung and Motorola is not supported by the Pixel. Your phone will charge at a slower rate. Will it damage the phone in the long run? Likely not. Well, I'll let you guys test for me.

What is up with the Turbopower charging?

So the data port on my Moto G3 is failing (loose), so I ordered a replacement part and figured I would keep it as a backup phone and move on to the Moto G6 as my main phone. I need a multi-port wall and car charger as mine are very old (As in single 5V voltage at 1 amp per port max) and figured that would be easy, just pick them up on Amazon.............NOT. I spent an entire day trying to figure out what was compatible with the phone (voltages, currents, wattages, fast charging technology) and as far as I can tell there is nothing out there. This is not just Motorola, as other manufacturers have their own standards. This really needs to be standardized.
I then contacted Anker. I mean come on, they have got to know right?. Here was their reply yesterday:
"But so sorry that the Moto G6 uses the exclusive turbo charge technology, we cannot guarantee 100% that our QC charger (Moto Turbo-charging is a quick charge technology based on QC) could charge the device fastly. "
It is bad enough every time I buy a new phone everything changes and I have to buy new chargers, cases, cables, sim cards, SD cards, etc. I am not saying that is a bad thing, as these technology changes usually mean improvements in speed, usability, reliability, etc. I just don't want to buy all this new stuff and have chargers that won't work with other devices I might buy shortly or be obsolete in months instead of years.
I guess I have to hold off until all of this stabilizes and standardizes. Thanks to Lineage my obsolete Moto G3 (According to Motorola) still runs great and has the latest security updates. My only concern is that the battery will be the next to go.

Every USB C charger I have plugged into my G6 has been compatible with turbopower charging... have used 3, one that came with it, my nexus 5X charger, and a cheap charging dock I got on amazon...

Could someone tell me what the model # and output electrical values are (Volts / Amps / Watts) that are written on the stock charger for the Moto G6. Motorola sells two different wall chargers with different specs. The output values should be specified as V / A/ W for 5V, 9V, and 12V.

pjc123 said:
Could someone tell me what the model # and output electrical values are (Volts / Amps / Watts) that are written on the stock charger for the Moto G6. Motorola sells two different wall chargers with different specs. The output values should be specified as V / A/ W for 5V, 9V, and 12V.
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The charger I have for my G6 is either model SC-22 or SPN5993A (it's hard for me to tell next to all of this Chinese writing). The output is either 5V, 9V, or 12V.

Thanks. I was considering getting the on sale Moto G6 64 bit version today as it was only $259, but it is only available in the Indigo color. I will wait until the regular price lowers and the whole charging thing gets resolved. I ordered a part to fix my Moto G3 in the meantime. I also have a Nexus 4 as a backup phone so i am good to go for a while.

I can check tomorrow to be sure, but I think it uses the 5V 3A charging standard. I have a USB meeter that I can plug into the charger at work and see what it does. I don't think it does the 9V or 12V fast charge.

You simply need a QC 2.0 or 3.0 charger. Easy day. Both will turbo charge the Motorola. Ive used dozens of different brands on a few different Motorolas and they all turbo charge.

shawndak said:
You simply need a QC 2.0 or 3.0 charger. Easy day. Both will turbo charge the Motorola. Ive used dozens of different brands on a few different Motorolas and they all turbo charge.
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Thanks. I will get QC 3.0 chargers, unless if and when I decide to buy the phone, QC 4.0+ chargers are released and work with the Moto G6. I am probably going to wait for a non-Amazon 64GB RAM model to be released.

pjc123 said:
... I am probably going to wait for a non-Amazon 64GB RAM model to be released.
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Especially if you are interested in unlocking the bootloader.
I too, just recently found that a 4/64 version of the regular G6 is available, but have only found the Amazon Prime version. I contacted Motorola and asked why this version is not available on their web site. So waiting to hear back.
32GB internal storage is just not enough, especially in the case of the X4, with the OS taking up 13GB.

pizza_pablo said:
Especially if you are interested in unlocking the bootloader.
I too, just recently found that a 4/64 version of the regular G6 is available, but have only found the Amazon Prime version. I contacted Motorola and asked why this version is not available on their web site. So waiting to hear back.
32GB internal storage is just not enough, especially in the case of the X4, with the OS taking up 13GB.
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Yes , unlocking the bootloader is the main issue. Also, Lenovo is terrible with OS and security updates, both not timely and eventually not supporting the phone all together, so I would need the capability to install a ROM eventually, like what I did with my Moto G3.

Anker PowerCore+ 26800 with Qualcomm QuickCharge 3.0 (version that includes PowerPort+ 1 wall charger) QC 3.0 port (blue one on the right) charges Moto G6 in TurboPower charging mode, also the charger that comes with it works same way, both charge phone very quickly. Just like charger that came with the phone.
Using Anker USB C 3.0 braided and PVC cables.
I'm guessing any Qualcomm QC 3.0 -type charger will run in TurboPower mode with this phone.

I can't verify quick charge but I can verify that any phone charger supporting power delivery (type c "standard" for charging fast and not proprietary like quick charge) will definitely activate turbocharging.
Edit... After scouring the internet for a few minutes I'd just stick with power delivery chargers as it seems that quick charge chargers (qualcomms proprietary fast charging method) is a mixed bag of results as the G6 doesn't officially support quick charge while if you purchase a power delivery charger it'll just work.

We have the Moto G6, Nexus 6P (Huawei) and Moto Nexus 6 - the OEM Moto charger with the OEM cable obviously enabled the Turbo charging mode, the same charger does fast charging on the Nexus 6P as well as the old Nexus 6. Traded into Google my old Nexus 5X but kept the OEM USB-C fast charger, which works with all these 3 smartphones, I can't recall at the moment whether it's Turbo and/or Fast charging mode, as I left that at home and we are traveling on the road this weekend.
What I've noticed is that, sometimes, it will depend on the specific USB-C cable that I am using and/or possibly using one of the "certified" USB-C adapter plug (with the resistor) and an OEM/quality micro-USB charging cable with all the pins wired correctly.
On the road, I've been using an Anker 4-usb port charger that put out 2.4 amp per port at 5V (up to a max of 7.2 amp ... average of 1.8 amp) and it does charging these 3 devices fast, maybe not "turbo" mode. The speed is more than good and quick enough, won't take overnight hours to bring it up to 100%.
Moto G6 is stock OEM rom whereas N6P and Nexus 6 are custom roms.

the moto g6 play also support turbocharge it just doesnt come with the turbocharger block. i used my cousins block from his z2 force and everytime i connect it the phone says "turbo power connected" the moto g6 play is also not usb-c. the block that came with the phone only does as the phone says "rapidly charging" so yea its kinda weird lol

ninjakira said:
the moto g6 play also support turbocharge it just doesnt come with the turbocharger block. i used my cousins block from his z2 force and everytime i connect it the phone says "turbo power connected" the moto g6 play is also not usb-c. the block that came with the phone only does as the phone says "rapidly charging" so yea its kinda weird lol
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Thanks. I'm actually considering grabbing a g6 play as a backup/work phone. I have a g6 with the turbocharger block. I'll probably have to grab a block once I test the g6 play... I bought that phone for my dad and he loves it... unlocked, of course.

It works with standard PD (5V, 9V) charger when I making a reply

Just to reaffirm, it works with a Power Delivery (PD) charger. QC is not the supported charging standard on the G6. So buy a charger that uses the PD standard.

https://www.amazon.com/gp/product/B077HFFLMS/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
https://www.amazon.com/gp/product/B01MA10GH9/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
https://www.amazon.com/gp/product/B07214QNQX/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
I have both these charger blocks and those Anker cables. I don't have exact numbers but I know they charge my G6+ and my girlfriends X4 very fast and my G6+ says Turbo Power when connecting the charger.

Doesn't look like I already commented, but the Moto G6 uses the 5V 3A fast charge method, went to about 2.3A at most, it doesn't go to the 9v. I used a USB C amp meter that also shows voltage and is capable of fast charging. I know this works because it activates the Power delivery for my Chromebook with USB C and goes to 15V.

In general, there's two considerations here.
1.) Turbocharge is a fork of the QuickCharge specification. Anything rated for QuickCharge should work with it to some extent.
2.) the USB signalling is important. since the G6 uses a type C connector and specification, it is not technically always using the same signaling wires as USB 2.0, 3.0 type A (the big flat connector we all know and love)
So, if you're wanting to make sure everything works as it should, and is as broadly compatible as possible, make sure that the charger you are using is rated as at least Quickcharge 3.0, and that the cable you're using is certified for USB 3.1 (or 3.1 gen 2 as it is confusingly called) a lot of the USB-A to USB-c cables you'll find out there are actually usb 3.0 (also called USB 3.1 gen 1, ugh this naming convention), or even USB 2.0, cables with a type C connector slapped on them if you're getting some cheap chinese junk off amazon or ebay. Also remember that USB 3.1 cables are length sensetive, and should not be over 2 meteres (about 6 ft) long unless you are using what is called an 'active cable.' These have microchips in their connectors and are generally more expensive.