Hello guys,
I from Brazil, and um forum threads and sites here, I'm finding lots of people complaining about how I easy is to get your phone touch screen broked... Like happened to me... =(
It's very hard to found someone to replace, and when it's very expensive when you found, like half the price of the phone!
As I like to do thing by myself, anyone knows a online store to buy a replacement? I was told that I'll need a new lcd and touch, because they are attached together.
Tks!
http://www.etradesupply.com/motorola-moto-g-lcd-screen-and-digitizer-assembly-black.html
Enviado desde mi XT1032 mediante Tapatalk
Seems the touch screen issue is pretty much normal lately. Does the touch screen of Moto G has been really easy to get brokened?
It's very easy to get you moto g broken! I read about phone broked after drops from 30cm!
There is a video showing how to disassemble?? Is it easy?
To be honest you might be better off saving yourself the hassle and just buying a new moto g at this point. New screen+digitizer is almost half the price of a new phone.
Sent from my XT1034 using Tapatalk
Yeah, I have a small crack and a 2 cm scratch already. From what, I don't know. I treated it like royalty.
Turns out that unbreakable and unscratchable screen is both breakable and scratchable....
Well I really can't believe it's that easy to break the screen. One thing for sure, it's not "unbreakable and unscratchable", it's scratch resistant (which simply means that it can survive more than "normal" glass, but it's not something magical).
And how come do you notice that it's broken, if you say you "treated it like royalty"? I mean, it's all OK one time, and the next time you take a look, it's broken? Well that's some magic.
theArchitektas said:
Well I really can't believe it's that easy to break the screen. One thing for sure, it's not "unbreakable and unscratchable", it's scratch resistant (which simply means that it can survive more than "normal" glass, but it's not something magical).
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I'm quite aware of that, but the way they hype this crap, it sounds like it can survived a nuclear holocaust. I've cracked my fair share of digitizers, so I have a fair understanding of how much punishment they can take. And this is one of the weaker ones.
And how come do you notice that it's broken, if you say you "treated it like royalty"? I mean, it's all OK one time, and the next time you take a look, it's broken? Well that's some magic.
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Basically that's what happened. I didn't see anything a day earlier when I cleaned off the screen. I have honestly no idea what happened. The only thing I can think of is that I had my pass card in the same pocket for maybe an hour. But is seriously doubt it can scratch, not to mention crack, a digitizer.
As for how I found it. I was soldering and left the phone next to the soldering station. I pushed the magnifier aside and when I looked back at the phone I saw the crack though the lens. Its minimal, a maybe 1-1.5 mm X shaped crack. Can't even see it without looking for it in direct light. But its there.
Hi all.
Just wondering if anyone has experienced the dramatic battery drain, which I've read about after 4.4.4 upgrade?
This little Moto is nearly 20hrs up, and still has 36%...
I myself have had no dramatic drain on my battery, I did however ignore 4.4.3 and stayed with 4.4.2 as I read this upgrade had caused network issues.
I'm on my 2nd Moto G (good specs for budget cost) the Gorilla Glass smashed on 1st device.
Would be very grateful if anyone has replaced a Moto G screen?
As I believe there bonded onto the LCD touch panel.
Sent from my XT1032 -16GB near you....
angiec333 said:
Hi all.
Just wondering if anyone has experienced the dramatic battery drain, which I've read about after 4.4.4 upgrade?
This little Moto is nearly 20hrs up, and still has 36%...
I myself have had no dramatic drain on my battery, I did however ignore 4.4.3 and stayed with 4.4.2 as I read this upgrade had caused network issues.
I'm on my 2nd Moto G (good specs for budget cost) the Gorilla Glass smashed on 1st device.
Would be very grateful if anyone has replaced a Moto G screen?
As I believe there bonded onto the LCD touch panel.
Sent from my XT1032 -16GB near you....
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Hi, the screen replacement seems no harder than an iPhone/Nexus device: https://www.youtube.com/watch?v=Fd3AZSXhOf8
Also, I always find that it's best to factory reset the phone after updating (others will disagree) as I think they always get bogged down and need a full clean to revert to perfect functionality
Thanks techmineruk
I'll give it a watch, and I think I'll order a screen, don't think anymore than, say £25 (I see some include the LCD touch panel and digitizer for a little extra maybe + £10, however I'm not sure I need these?)
as all is working though the smashed glass.
Regards Angela
Sent from my XT1032 near you...
:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I
I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/
Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I
psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
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Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.
Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?
Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.
psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
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many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
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I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
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Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.
Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH
First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.
I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I
I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
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Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all
Hey guys,
i'm posting this because I am going crazy about this and maybe you can help me figure it out (maybe it is something so dumb that I didn't think of it lol)
Well, here's the story:
Back in 2014, i used to have a Galaxy S (yeah, the first one of the S series, and yeah, it was already old when I had it in 2014). Pretty damn slow phone. Anyway, long story short, one day I went for a walk with it in my pocket, accidentally pulled my earphone's cord, the phone got out and went straight into the asphalt. This was the result:
https://imgur.com/90GNp2i (exhibit A)
Only the glass cracked, the LCD (is that an LCD screen? lol) wasn't affected. I always used a plastic screen cover that I believe helped keeping the glass around. Damage was pretty good but I didn't get too sad about it because a few weeks later I would be getting myself a Note 3. When that happened, the broken Galaxy S was laid to rest inside its box at the bottom of my wardrobe.
Fast forward to September 2017, when i sold the Note 3 to buy my current smartphone and had to use an old smartphone until the new one arrived. Grabbed the old Galaxy S and great!, working slow and heavy like a charm.
Kept using it for the next few days, until at some point whein messing around at the old phone's stored pictures I found exhibit A (that I had sent back in 2014 to my friends to show the damage) and I remembered what did the cracked screen look like. What the ****.
https://imgur.com/e7T0yMn (exhibit B)
Exhibit B is the picture I took with a friend's phone at the exact moment I realized that the screen was less broken (?) than before. Here are a few considerations about that:
1. The phone didn't leave its box, the box didn't leave the wardrobe. Nobody repaired the screen, and that can be told because of the two major crack points found in both pictures (first one in the bottom right corner of the phone, which may be a bit harder to see in the first picture, but it's there; and the one right above the center of the screen that can be better seen in exhibits C and D below)
2. The glass REALLY broke. It wasn't only the plastic screen protector, which btw I never replaced nor removed, it's still there holding the cracks (?) together.
3. There is no genius joke like "the second picture was taken before the first one and actually it was all a prank". No, the first pic is really from 2014 and the second is really from 2017. You can tell that by:
- looking at the Whatsapp design that really changed over the years; and
- well, believing me, because i really have no other pictures of it broken. hehe
These last two pictures I took tonight when I got crazy about that again (after the first euphoria about it last year, the phone went back into the wardrobe) and decided to post it here for you guys to tell me that the solution is really dumb and laugh at me.
https://imgur.com/vBH97Ar - exhibit C with white background
https://imgur.com/eWq7LXY - exhibit D with black background
So, XDA - wft has happened here? Is "screen semi-gluing itself back" an existing technology? Did the glass pieces only rearranged back to their normal place and the cracks are still there, but less visible? Did the plastic screen cover help? Should I look for more important things to worry about?
Thank you.
tl,dr - smartphone screen broke, found it less broken three years later.
Hi. i hope everyone is fine. i have Samsung galaxy J7 2016 (SM-J710FQ). One day, touch suddenly stopped. Then i flashed custom rom in currently (Lineage OS) but the touch is not working. not even in recovery (in both twrp and orangefox) i am using mouse through OTG with it. any idea?
Any hard knocks or water exposure?
A connector may have come off or a possible hardware failure.
ummm i dont remember exact incidents. but the screen is visibly perfect. not even a scratch. and 4 months before the screen stopped working, the phone fell down on the floor from bed on several occasions. the touch stopped working without any incident per se.
and yeah there was very very little water exposure like invisible drops but it was in the mic's area, i took it to the shop for some other issue, he said there was little water exposure in it and i dried it. the screen was fine at that time.
Sorry, but looks like it back to the shop.
Or maybe upgrade time if not a cheap fix.
Like I said maybe just a connector.
Always use a good case as it protects by reducing high G loading to the phone when dropped as well as protecting the outside.
High G loading impacts can damage the mobo even internally damage chipsets.
yeah I tried almost 10 stock firmwares and 4 custom roms. currently it has Lineage OS because I love it. in the morning, i will take it to the shop. then i will comment here.
blackhawk said:
Sorry, but looks like it back to the shop.
Or maybe upgrade time if not a cheap fix.
Like I said maybe just a connector.
Always use a good case as it protects by reducing high G loading to the phone when dropped as well as protecting the outside.
High G loading impacts can damage the mobo even internally damage chipsets.
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ok in order to help everyone. i took the mobile to a repair shop and he said that the touch screen ribbon is misplaced or pulled out due to falling. he just pressed the touch screen ribbon after removing the screen from it and then repacked the mobile. the screen is fine now.