[Q] Phone can't access storage - Nexus 5 Q&A, Help & Troubleshooting

All of a sudden, no apps on my phone can access the storage, any app that needs to just gives an error.
In recovery mode, if i try and format the cache partition, it can't access the drive and if i try via USB all i get is a few screenshots i have taken since this started happening, which are 0kb.
Any ideas? Thanks!

Jleagle said:
All of a sudden, no apps on my phone can access the storage, any app that needs to just gives an error.
In recovery mode, if i try and format the cache partition, it can't access the drive and if i try via USB all i get is a few screenshots i have taken since this started happening, which are 0kb.
Any ideas? Thanks!
Click to expand...
Click to collapse
It's corrupted, I think you have to wipe it. Better flash the factory image to be safe

GtrCraft said:
It's corrupted, I think you have to wipe it. Better flash the factory image to be safe
Click to expand...
Click to collapse
is this common? I dont think i was even using the phone when it happened. Is there a tutorial somewhere to do this? My N5 is not rooted at the moment.

Jleagle said:
is this common? I dont think i was even using the phone when it happened. Is there a tutorial somewhere to do this? My N5 is not rooted at the moment.
Click to expand...
Click to collapse
It's not common at all, but a bad file or maybe a virus can corrupt the storage. Did you unlock your bootloader? If not then do a factory reset + wipe storage in settings. Or unlock your bootloader because that does the same thing

GtrCraft said:
It's not common at all, but a bad file or maybe a virus can corrupt the storage. Did you unlock your bootloader? If not then do a factory reset + wipe storage in settings. Or unlock your bootloader because that does the same thing
Click to expand...
Click to collapse
I can do a factory reset, i think. Some apps do seem to work, like hangouts, if the storage is corrupt, how does hangouts access messages?

Jleagle said:
I can do a factory reset, i think. Some apps do seem to work, like hangouts, if the storage is corrupt, how does hangouts access messages?
Click to expand...
Click to collapse
That means part of the storage is corrupt, but the fact that you cant access it means it's no use but to wipe it to prevent further problems

GtrCraft said:
That means part of the storage is corrupt, but the fact that you cant access it means it's no use but to wipe it to prevent further problems
Click to expand...
Click to collapse
Okay, the reset button in settings didnt do anything at all (tried several times), so i went into recovery mode and tried to format the phone there instead. It started but never finished, now my phone will not turn on, it just shows the colorful loading animation forever.

Jleagle said:
Okay, the reset button in settings didnt do anything at all (tried several times), so i went into recovery mode and tried to format the phone there instead. It started but never finished, now my phone will not turn on, it just shows the colorful loading animation forever.
Click to expand...
Click to collapse
wiping through stock recovery takes its own sweet time which maybe b/w 30 min to an hour, so you got to have patience for it, try it once more if it doesn't work flash the factory images

Jleagle said:
Okay, the reset button in settings didnt do anything at all (tried several times), so i went into recovery mode and tried to format the phone there instead. It started but never finished, now my phone will not turn on, it just shows the colorful loading animation forever.
Click to expand...
Click to collapse
Unlock bootloader and flash factory images, there is a tutorial in the general section

Related

stuck on Google logo

After updating around 20 apps (altogether ), I noticed the phone was not functioning normally so I tried to reboot it but now it is stuck on Google logo. I've never unlocked the phone nor used any custom roms. I'm on the latest stock rom 2.3.4
I tried removing the battery and putting it back but didn't work. Vol. up + power and then Recovery didn't work either. It gives me a triangle with ! in it and stops right there.
I also tried the USB Jig that forces the phone into downloading mode but it gave me a screen that asks (Unlock bootloader?) with some warnings but I don't know how to accept that. Niether Vol buttons nor Power button worked there
I didn't want to mess up with the phone until I hear from you guys. Please help
up.......
You might have to actually root it or use the Samsung exe back to factory. That is if you don't want to mess with it because if I ware in your position I'd be going back for a new phone. You did nothing wrong and you have 1 year warranty on it.
FYI, the triangle with ! actually is recovery. The UI is hidden until you hold power and press vol down.
matt2053 said:
FYI, the triangle with ! actually is recovery. The UI is hidden until you hold power and press vol down.
Click to expand...
Click to collapse
Thanks man, I didn't know about that
Is wiping the data (factory reset) going to delete my stuff stored on my SD card? like pic., music, vid. etc?
and do I need to actually wipe the data or will wiping the chache only work?
Factory reset reverts your phone back to the way it was when you got it.
That means all your account settings, device settings, installed applications etc are gone. Everything stored on your SD card will remain there - it's a different storage. The good thing about our Google phones is that you only have to login to Google once and all your stuff is back.
You can try wiping the cache first and see if that works, it won't harm anything. But if that doesn't work, I'm sure a factory reset will.
Good luck.
Greetz
frutelaken said:
Factory reset reverts your phone back to the way it was when you got it.
That means all your account settings, device settings, installed applications etc are gone. Everything stored on your SD card will remain there - it's a different storage. The good thing about our Google phones is that you only have to login to Google once and all your stuff is back.
You can try wiping the cache first and see if that works, it won't harm anything. But if that doesn't work, I'm sure a factory reset will.
Good luck.
Greetz
Click to expand...
Click to collapse
Thanks a lot. I already tried wiping the Cache but it didn't work. I guess I'm going with the factory reset now
Thanks again
the factory reset didn't work !
still stuck on Google logo
any advice?
farisallil said:
the factory reset didn't work !
still stuck on Google logo
any advice?
Click to expand...
Click to collapse
Can you connect your device to your computer via USB and start "adb logcat" at the Terminal/Command prompt? Does it give you any kind of readout at all?
Try doing a hard reset.
GchildT said:
Can you connect your device to your computer via USB and start "adb logcat" at the Terminal/Command prompt? Does it give you any kind of readout at all?
Click to expand...
Click to collapse
I'm not an expert in these things ... is there any post I can follow to do the things you talked about? I'm not sure that I have all the drivers needed on my pc
I do appreciate your help
farisallil said:
I'm not an expert in these things ... is there any post I can follow to do the things you talked about? I'm not sure that I have all the drivers needed on my pc
I do appreciate your help
Click to expand...
Click to collapse
One thing you should consider is just returning the phone, especially if you never flashed or rooted or unlocked bootloader.
Sent from my Nexus S using XDA App
matt2053 said:
One thing you should consider is just returning the phone, especially if you never flashed or rooted or unlocked bootloader.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
I would if I was in the States
just unlock it and flash a nice CM7 with Trinity on top
Here's a rooting guide: http://forum.xda-developers.com/showthread.php?t=895545
There's another guide out there for the i9023 (European version).
GchildT said:
Can you connect your device to your computer via USB and start "adb logcat" at the Terminal/Command prompt? Does it give you any kind of readout at all?
Click to expand...
Click to collapse
No. The device doesn't even show up when I type "adp devices"
Is there anything else I should try?
Thanks
I can perform things with Fastboot
I don't want to root or unlock the phone. Is there anything else I can do?
I tried typing Fastboot update update.zip after downloading the stock rom update 2.3.4 and putting it in the SDK tools directory but it gave me the msg "faild to upload update.zip"
Try to reset with Odin.

Help: Unable to hard reset my Sprint Nexus S

Hi there,
I need some help here. My wife's Sprint Nexus S is acting up - keep popping messages such as "Unfortunately XXX has stopped." So I decided to do a hard reset. I followed the instructions but weirdly the phone did not do it. It acted like doing the hard resetting but then rebooted with nothing changed. I tried both the software way - Settings, factory reset, and the hardware way - Vol up button + Power, then recovery, then Vol up + Power again at the Android with exclamation image, chose "Wipe all data and factory reset." However, the phone boots with nothing changed.
Can anyone help me with this? What else can I try?
Thanks much in advance.
<DELETED>
You could try fixing the permissions on the files through Rom Manager; it fixes a lot of Force Close generally.
kwudude said:
Have you tried installing a custom recovery and doing a hard reset through that route yet? E.G. ClockworkMod or TWRP
Click to expand...
Click to collapse
Thanks. I will give it a try. Can you point me to some instructions / files for downloading, etc.?
Cpu.gastronomy said:
You could try fixing the permissions on the files through Rom Manager; it fixes a lot of Force Close generally.
Click to expand...
Click to collapse
This one is actually the Sprint stock rom untouched. So... no Rom Manager on it. Thanks anyway. I guess a custom recovery is the only way to go now...
<DELETED>
I wouldn't install a custom recovery, and ultimately technically void your warranty, for the sole purpose of resetting it though...
Just use a one click root tool, it flashes superuser, cmw, but keeps the rest of the (stock) rom you're on!
---===:::Greetzz, jojoost:::===---
Sent from my iPad using Tapatalk HD
Thanks to you all for all the good suggestions. I have tried several things but did not succeed.
1. Flashed a clockworkmod recovery. That was successful. So I went ahead to use its factory reset function. The process completed without error but once rebooted, the phone remains the same as before.
2. Connected the phone to a PC, turned on USB storage, copied a ROM image zip file to a folder. Then tried to install it through Recovery. But the file I copied was nowhere to be found.
3. Put then phone into the bootloader mode, connected to PC, use fastboot to flash boot, system, recovery, userdata, radio image files. All went through with any issue. Rebooted, phone is the same.
In short, whatever I do, the phone remains the same. No changes can be made.
I also tried the one-click tool but could not proceed ahead. It required USB debugging turned on. I turned it on, the check mark was there, but it was really NOT turned on because on the PC, the message is that it is not on. On the phone, if I switch to a different application, or simply go back one step, and then go to developer option, the checkmark was not turned on.
It feels like the internal memory/storage becomes read-only. No changes can be made. I am not sure if the hardware is bad, or some permission issue.
Any ideas that I should try next?
From what I read and understand, I think I had a bad nand problem. Guess time to let the phone go RIP.

Stuck on stuck on booting after Android update from 5 to 6.

Hello,
I have big problem. My samsung stucked on booting.
Let me explain how this happened:
I tried to upgrade the phone with android 6.0.
Data on the phone was encrypted.
All gone smoothly but when I tried to turn it on its like this:
1. Can see Samsung logo
2. Can see mobile operator logo
3. Can see place to type password, after I type password it goes forward
4. Can see open lock, probably it shows that password is correct
But after that nothing happens. It stucks.
I need to get my pictures and some files, of course its not on MicroSD Card....
Another problem is that PC cannot see the device.
Any suggestion how to recover data?
Need to factroy reset phone bud.
how to do it?
Also I will lose all data, right?
Kai987 said:
how to do it?
Also I will lose all data, right?
Click to expand...
Click to collapse
With s6 edge, you could flash twrp, flash a zip file to enable storage to be mounted in recovery. Then copy the files to/from pc prior to factory reset. But yes this is an s6, not sure.
Sent from my SM-G925F
But I cannot access the phone by USB cable, so how to flash twrp, even if it works?
Kai987 said:
But I cannot access the phone by USB cable, so how to flash twrp, even if it works?
Click to expand...
Click to collapse
You should still have access to donwload mode.
Sent from my SM-G925F

This randomly started happening to my S7. Works for about 5 seconds and then freezes. Even in Safe Mode.

The phone was working fine before I fell asleep. When I woke up, i was presented with this mess. I have not downloaded anything either. I want to back up my files before I try to Factory reset. Anything I can do? Would updating from SD option be pointless?
Here is the video:
https://imgur.com/a/XQ4e8NG
Clear system cache... can't hurt.
Try hooking up to the charger and see if that gets it.
Are you using a package disabler?
blackhawk said:
Clear system cache... can't hurt.
Try hooking up to the charger and see if that gets it.
Are you using a package disabler?
Click to expand...
Click to collapse
Thanks for your reply man. Tried clearing cache but it did not do anything :/ and Im not sure I am using a package disabler but I dont think i am?
I have done some research and my understanding is, I need to flash with TWRP to have a custom recovery that will have a 'Back up' option in the Recovery Mode menu? Is that correct or am i way off?
Also someone told me that flashing with TWRP would erase my data, which would be pointless as I would only flash to recover those files. But i have read posts here suggesting that it would not erase the data? I'm kinda confused
ohhh no that look like "pink line of death"
have you drop your phone?
or forget it on your sofa and sat on it?
or accidentally lie down on it while it's place down on bed?
nonetheless it look like you need screen replacement
Can you enable usb debugging in 5 secs? Hope no password
Then you can use adb pull data in recovery
jjgvv said:
Can you enable usb debugging in 5 secs? Hope no password
Then you can use adb pull data in recovery
Click to expand...
Click to collapse
I have flashed my phone and i get about a minute to do stuff in my phone now. So i think i can turn on USB debugging mode
How do i go about recovering via adb? I know its in recovery but how do you use it to recover data?

Suddenly my phone bricked. Need help

Phone was working ok yesterday all day, then I has to take a flight to another city and timezone. When I arrived everything still was ok for about 1 hour, then I wanted to login in the hotel wifi and it wasnt showing the networks. Tried turning on mobile data ando it wasnt turning on either. Rebooted the phone, didn't work. Then I tried to go to the settings and I got an error message "Settings isnt working" and shuts the window. Another message that suddenly appears is HTC Mobile data Lite isnt working.
Tried with info settings > settings > clear data and cache. Didnt work.
Rebooted by holding power and volumen buttons, didnt work.
Went to boot options it says is locked and that ”File" wasnt found.
They boot to recovery gets stuck on the red warning with a triangle image.
Lastly the phone got stuck on reboots, after I do they security pattern it shows they splash screens and logos, reboots and asks for the pattern again.
Never flashed or did something with system files or kernels on this phone.
Wanted to try factroy reset but when I was able to go to the home screen and connect the phone to a Mac using the app AndroidFile Manager..? It said 8gb available to select, which seemed wrong as my phone was almost 60gb full, so wasnt sure it was going to be a good backup.
Any help on what can I do to backup ando solve the issue?
Thanks!
Clear system cache if that's an option.
Factory reset.
If that doesn't get it it will need a reflash. The flight may have caused a Single Event Upset, which is more likely to happen at high altitudes.
The hotel wifi is also suspect, root kit.
Lastly it could be a mobo failure or other hardware issues.
Is possible to clear cache if I can't access home screen? Any chance of backup before factores reset?
I don't think was wifi, didnt have a chance to connect to it or something
I think your stock rom has encrypted your phone's memory . If you want to S-OFF you can try a TWRP recovery otherwise you can install a RUU rom at home. All your data will be destroyed.
Figured out how to wipe partition cache...didn't help. Still stuck on boot loops.
All your data will be destroyed.
Click to expand...
Click to collapse
So there is no method to pull my data out of the device before trying to flash something into it?
Try starting it in safe mode. May take a few tries.
If you get it into safe mode, grab the data.
That's probably your last hope.
This is one big reason I always use a phone that supports an SD card. I use the SD card as the data drive; all critical data goes here. I then redundantly and regularly backup the SD card.
The data drive provides a buffer if the OS crashes/burns and most times is unaffected.
Everything I need to do a full reload/restore is on my data drive. It's time staggered backed up on multiple flashsticks and hdds.
I've lost whole databases before; lessons from the U of hard knocks tend to stick... and suck.
blackhawk said:
Try starting it in safe mode. May take a few tries.
If you get it into safe mode, grab the data.
That's probably your last hope.
This is one big reason I always use a phone that supports an SD card. I use the SD card as the data drive; all critical data goes here. I then redundantly and regularly backup the SD card.
The data drive provides a buffer if the OS crashes/burns and most times is unaffected.
Everything I need to do a full reload/restore is on my data drive. It's time staggered backed up on multiple flashsticks and hdds.
I've lost whole databases before; lessons from the U of hard knocks tend to stick... and suck.
Click to expand...
Click to collapse
Already tried safe mode before your reply. Didn't work either.
Oh well, gonna go for the factory reset then.
Thanks for your help.
xmago said:
Already tried safe mode before your reply. Didn't work either.
Oh well, gonna go for the factory reset then.
Thanks for your help.
Click to expand...
Click to collapse
Try a few more times... play with it.
Been trying, keeps rebooting after entering the security pattern.
I can go to emergency call, it shows com.android.phone is not working but if I click wait after a while it shows the phone UI, I can take screenshots and move the volume bars... one time I don't know how or why, I left the phone while I read something else, on the pattern screen and I had the "Do you want to transfer files" message ... so this gives me hope that I will be able to either go to the system 1 time, or that the ADB is detected so I can pull data.
Tried fastboot boot twrp.img from power shell, but got the warning device won't boot. I guess because I didn't unlocked it and wipe the data first.
Found stock ROM that matches my CID/MID/Carrier, etc. Can I use this to flash something into my phone and fix the booting problem without wiping data?
xmago said:
Found stock ROM that matches my CID/MID/Carrier, etc. Can I use this to flash something into my phone and fix the booting problem without wiping data?
Click to expand...
Click to collapse
The problem is likely in the user data partition itself. Start flipping firmware around all bets are off. Be a lot safer if you could get it into safe mode to retrieve the data.
blackhawk said:
The problem is likely in the user data partition itself. Start flipping firmware around all bets are off. Be a lot safer if you could get it into safe mode to retrieve the data.
Click to expand...
Click to collapse
Gonna keep trying to enter system then, maybe I get lucky.
The zip I downloaded had other zips inside and I can't open or extract them, windows says they are not valid. So I downloaded a different ROM from a different site, and had the same issue. Is this normal? Don't want to be flashing corrupt zip files obviously
xmago said:
Gonna keep trying to enter system then, maybe I get lucky.
The zip I downloaded had other zips inside and I can't open or extract them, windows says they are not valid. So I downloaded a different ROM from a different site, and had the same issue. Is this normal? Don't want to be flashing corrupt zip files obviously
Click to expand...
Click to collapse
The only boot loop I had where I needed data eventually booted into safe mode by itself after a couple tries at normal booting, convenient.
The next time it happened, a few days latter I was ready, lesson learned, always backup data.
As for the files, you're in deeper then I ever had to go. A factory reset be easier and safer if the rom isn't the source of corruption. You got yourself between a rock and a hard place. Personally I would have written the data off by now and factory reset. Of course that's because almost all the data was backed up.
Use the exact same rom.
Someone here can spot what's wrong though with your methods... have patience.
Seems I'm screwd. Did a factory reset, now I'm stuck on the Internet configuration screen after selecting language. Networks don't appear and I got the same "HTC Mobile Data Lite" error screen saying isn't working.
The top bar has a lock and only NFC is turned on. Can't pass that screen.
xmago said:
Seems I'm screwd. Did a factory reset, now I'm stuck on the Internet configuration screen after selecting language. Networks don't appear and I got the same "HTC Mobile Data Lite" error screen saying isn't working.
The top bar has a lock and only NFC is turned on. Can't pass that screen.
Click to expand...
Click to collapse
Try pulling the sim card.
blackhawk said:
Try pulling the sim card.
Click to expand...
Click to collapse
Didn't have one, then I inserted it again, no change. This was the original problem when I got in to the hotel, couldn't turn on wifi or mobile data.
Not sure what else to try. Wanted to try with a custom ROM or something, but can't unlock bootloader, because I can't get the identifier token since I can't get to the debug settings to turn on OEM unlock.
Fastboot oem unlock command is giving me an error.
The status of my software (on the bootloader) says modified, not sure if is it because I tried to boot a twrp.img (but afaik I understood should have been wiped after a reboot)
Extracted the zips with the RUU tool and got some img files, maybe I should try to flash some of those files.
Before you try anything else get the right procedure from an expert here. Otherwise you may trash the one or two shots you might have have.
I'm not that expert but there are members here that are. Sorry to see you having so much trouble...
I had the same problem,
This is processor fault .
the solution that i found to solve this problem is turn off the phone and heat the back cover under the camera using heatgun or hairdyer for about 30sec, don't make it too hot, then power up the phone and long press hardly the back cover under camera using your tumbs while HTC logo comes up. This makes my phone succesed booting up and the signal show up again. Once the phone turn up, just backup everything.
If the signal not showing up and wifi not working , you can use bluetooth tethering or using "gnirehtet" for reverse usb tethtring from computer.
*important : when the phone turn on, go to setting to delete the lock pattern/pin to make your phone not locked.

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