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I'm currently running an HTC touch pro 2 and i still have my HTC touch pro. I turned my TP1 on the other day for the first time in many months and the phone picked up a text message, not only did it pick it up, it picked it up at the same time my TP2 did. Unfortunately it hasn't happened since.
What i'd like to know, is there a way i can emulate the IMIE number on the tp2, so that i can have both my TP2 and my TP1 working at the same time.
I want to be able to use my TP1 as a full data device while i make my calls on my TP2 or vice versa.
If you can't post the answer here for what ever reason feel free to private message me.
*edit it will recieve every txt message that is sent to my number but it won't send and it won't take incoming calls.
Good luck with that, cause that aint gonna happen. Well, at least not anyway that I can possibly think of. Carriers wont allow more than one phone per mobile number. They say it isn't possible, but I personally think it IS possible and that they just wont allow it. Technically, it should be able to work. But the problems would fall with the GPS. Even if GPS was on in one device while off on the other, they couldn't track someone if they wanted to. I'm sure there are other reasons to this. I have never heard of what you are experiencing. They probabbly didn't fully remove the old phone's IMIE data from the system, hence why you can receive texts but not send anything. What service are you on?
THE-COPS said:
Good luck with that, cause that aint gonna happen. Well, at least not anyway that I can possibly think of. Carriers wont allow more than one phone per mobile number. They say it isn't possible, but I personally think it IS possible and that they just wont allow it. Technically, it should be able to work. But the problems would fall with the GPS. Even if GPS was on in one device while off on the other, they couldn't track someone if they wanted to. I'm sure there are other reasons to this. I have never heard of what you are experiencing. They probabbly didn't fully remove the old phone's IMIE data from the system, hence why you can receive texts but not send anything. What service are you on?
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1) unfortunately telus.
2) The GPS on my phones has been completely deactivated except for when I want to turn it on. I refuse to allow someone to turn it on remotely, also in Canada that's akin to wireless phone tapping so the cops can't do it. And even if they could legally i'd still reprogram my phone so they can't.
3) That's my point. If they didn't fully remove it and my old phone can still get the txt messages that means they can re-add the old MEIE numbers back to the system and both should work. OR if i could put an emulator onto my phone or even hard code the MEIE number change on my old phone to the same as my new one...
Remember back in the day when cellphones were still a new thing, the brick and bag phones and so on, well someone figured out how to clone phones and the practice caught on like wildfire and since then has been literally outlawed. AS IN IT IS ILLEGAL TO CLONE ONE OR MORE PHONES TO THE SAME IMEI, MSID, DEC OR HEX SERIAL TO GAIN USE OF MULTIPLE PHONES ON THE SAME LINE AT THE SAME TIME. Not being mean or an ass to you, but I would research this a little bit and tread lightly on the subject. Stuff like this is not tolerated very well on xda.
Plus, now it would be almost impossible to do this with any carrier as the data the phone sends out is not just what you want it to. Whenever it connects to the network is sends and receives configuration data such as manufacturer and model among other things and will throw red flags if it doesnt match up to what the expected result of the data sent and received to the network and carrier has on file.
Again, tread lightly on this path.
"AS IN IT IS ILLEGAL TO CLONE" I'm serious, I'd like to see an actual Canadian law stating this. And if it's not illegal in Canada then it's a legit question. Well it's still legit.
"not tolerated very well on xda." Why? the whole point of these forums is to learn and teach people how to modify their phones. If they didn't want people sharing this information they should never have started this website to begin with.
As to my actual question and as to one stated answer
"They probably didn't fully remove the old phone's IMIE data from the system"
If it's still partially in the system that means it could be wholly in the system and means it should be able to be done. If they say it can't but i'm still getting txts on both phones that means the carriers are lying and are just making excuses to get more money. If thats all it is i'll do my best to get every penny out of them for every penny they're stealing from me.
Ok rant done, how do I clone my IMIE number? (no i won't tread lightly)
slight22 said:
"AS IN IT IS ILLEGAL TO CLONE" I'm serious, I'd like to see an actual Canadian law stating this. And if it's not illegal in Canada then it's a legit question. Well it's still legit.
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its considered fraud under the law in most counties, like changing the VIN on a car, even if there isnt a specific law to deal with it
and besides that, its against the rules of this forum, so even if it was legal to do its not ok to ask about here
defaultdotxbe said:
its considered fraud under the law in most counties, like changing the VIN on a car, even if there isnt a specific law to deal with it
and besides that, its against the rules of this forum, so even if it was legal to do its not ok to ask about here
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Your making a mountain out of a mole hill and there is a very real difference between a 6 or 8 hundred dollar phone and 15 thousand dollar plus car; unless you own both then i see no issue switching out the vin, as long as you own the cars.
as to being the against forum policy i challenge that on the simple fact there is nothing wrong with sharing knowledge.
slight22 said:
Your making a mountain out of a mole hill and there is a very real difference between a 6 or 8 hundred dollar phone and 15 thousand dollar plus car; unless you own both then i see no issue switching out the vin, as long as you own the cars.
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lawmakers disagree
as to being the against forum policy i challenge that on the simple fact there is nothing wrong with sharing knowledge.
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forum admins disagree
"lawmakers disagree"
I can't trace out anywhere where they say cloning your phones IMIE is illegal in Canada, and i also just got of the phone with HTC and they said they don't know of any laws saying it is.
As to the forum admins, they are allowed to disagree, but i'll be they want to know just as much as I do.
Another thread (closed) on this site which discusses ESN cloning: http://forum.xda-developers.com/showthread.php?t=380172
Just search on google, and you will find what you need. There are programs like cdma workshop out there.
Anyone else get these?
I just got my first (and hopefully last one). It came up as T-Mobile on the phone caller ID, and really messed me up for what I was doing at the time.
This is the first call that has gone in or out of this phone since I got it, no one has my number and it really threw me off...wasn't expecting it. I was a little pissed that I had to start my memory test over again. Not cool.
I couldn't figure out wtf they wanted, i'm paid up on my next few expected bills already, so I called back on my other phone and that's when I found out it was just a "how do you like our service" call.
Well, I gave them a little bit of an earful explaining how I liked it a lot better before that call came in. That's when I found out I could register with T-Mobile to put T-Mobile on my "do not call" registry - lol, gave me a chuckle.
They said it would take up to 30 days for it to take effect, which is about how long i've had this phone. Anyone else get these calls? Think I could expect another one or more before they get blocked?
( Sorry guys, general is the closest thing to off-topic to ask this senseless question )
Honestly I appreciate that they called cause I got a cheaper rate for my wife and me. Obviously they didn't know you were performing a test on your phone, but I can see how frustrating that can be, especially if you hadn't even given the number out to anyone. And since you've registered on their own do not call list so you should be fine. I got a call about a month ago and they haven't kept calling or anything like that, I think they just went through a wave of calls to everyone. And now that the AT&T merger is less likely, they're probably not as worried about retention.
Okay - I've about had it with T-mobile.
I should be sleeping right now. I work pretty much around the clock, my job is to serve many different clients at all hours of the day and night.
The opportunities I do have to sleep are not many, and necessary. And yet they keep calling me for who knows what reasons.
I pay all my bills ahead of time. There are multiple "do not call this person" messages in my account when it gets pulled up on the computer.
And they still call. Who knows what for this time, but I'm pissed and woe to the T-mo store rep who is gonna get a piece of my mind when I'm awake enough to drive.
I am gonna go talk to sprint reps at the stores I see around in my travels. When I find one who can work with me on buying out my t-mo contract, they're history.
It's not like I haven't repeatedly told them to not call me, add me to do not call lists, and made it known that this is a problem to me. But, my needs are irrelevant to this company, apparently, and they don't care how much they inconvenience me, so why should I give them money?
Sent from my Bulletproof_Doubleshot using xda premium
Blue6IX said:
Okay - I've about had it with T-mobile.
I should be sleeping right now. I work pretty much around the clock, my job is to serve many different clients at all hours of the day and night.
The opportunities I do have to sleep are not many, and necessary. And yet they keep calling me for who knows what reasons.
I pay all my bills ahead of time. There are multiple "do not call this person" messages in my account when it gets pulled up on the computer.
And they still call. Who knows what for this time, but I'm pissed and woe to the T-mo store rep who is gonna get a piece of my mind when I'm awake enough to drive.
I am gonna go talk to sprint reps at the stores I see around in my travels. When I find one who can work with me on buying out my t-mo contract, they're history.
It's not like I haven't repeatedly told them to not call me, add me to do not call lists, and made it known that this is a problem to me. But, my needs are irrelevant to this company, apparently, and they don't care how much they inconvenience me, so why should I give them money?
Sent from my Bulletproof_Doubleshot using xda premium
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I would say call and demand to speak with retentions, tell them your problem....and of the previous requests....and demand compensation for their auto dialer calls still
Yea, I was definitely cranky a little while ago.
I got myself together and went to the nearest T-Mo store. I dealt with a rep who helped me to the limit of his clearance/ability, which is all I can ask for from that point of contact.
I was obviously irate and aggravated, but made sure to be as polite as possible and explain my issue as completely as I could. The last time I went through all this I had them put in a notation on my account that I am documenting this harassment so that if it hits the point that I have to switch I will be contesting any attempt at charging an early termination fee, and is something I mention on every audio recorded conversation with them now.
I am really trying to make this work, and making every attempt at being as patient as possible, but the time between when I first posted about this and now there have been a bunch of calls from them I haven't mentioned here. My first posting about this was August 31st, and here I am in the beginning of February STILL having to call customer service and telling them not to call me.
I have incoming calls blocked on my phone number with them, the only people who can get through ARE T-Mobile. There should be multiple notations on my account about not calling me. My account has been in good standing since I started it - always paid in full and on time. Always for more then what's needed so i'm ahead of my bill. I've brought other people into T-Mobile who have switched based on what they've seen me do with this device - and this is documented too through refer a friend.
Given all that, that should make me an ideal customer that they want to keep happy. I can't figure out why they are trying their hardest to make me hate them, but it's working. I don't hesitate to speak good about companies that deserve it - be it through exceptional products, or service, or whatever... and i'm hesitant to speak ill on companies in general unless they do something really bad.
For me to have come back here and dug up this post earlier while I was all groggy and waking up from their intrusion, i'm hitting the point of writing T-Mo off as a loss, as posting all my little problems along the way was a triviality I didn't indulge in.
By the time I do hit retentions, I doubt there's gonna be anything they can do for me to keep me with their service. I'm not gonna ask to be bumped to retentions, they'll send me there if they push me to the point of switching. By that time I will have a very well documented list of grievances with the dates, times and names of all people i've talked to and everything that was supposed to be done.
After 6 months I expect to be able to sleep when I need it (which happens to be during 'normal' business hours) and not be bothered by my carrier, whom i've repeatedly explained to why they shouldn't be calling me at that time. If they're going to make it harder for me to earn the money to pay them for their service, i'll find someone who isn't going to place that burden on my life.
I dunno - sorry for the rant, just needed to vent a bit before calling customer service this time to sort it out again. I just got in from the store, i'm going to relax and take a wander around the woods where I took the pictures in the picture thread and see about doing some more work on that for a bit. It's about the same time of day I took them before. Then i'll come back and call customer service.
I took off for the night tonight, I rarely do so it's no problem, but by the time I got in to work tonight i'd be so wound up I wouldn't be productive. Instead i've got like 30 hours left in a forum project i've been working on for here, so i'll ignore the world and do that with my time instead. I'll feel a lot better channeling all my frustration into the energy to do something positive...see if I can drag something worthwhile out of this.
Edit:
And to be fair here, it's the phone calls that are the source of my aggravation. Signal is great, I get good reception all over the place and the network itself is awesome.
I also have no issues with billing or anything like that, it's just these random calls that are getting to me.
I actually just got a call from them a few minutes ago
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what exactly do they talk about?
he just asked a few questions like if im satisfied with the service etc
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I have gotten four of these in the past eight years.
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Never have....been with T mobile for ~10 years
Just my spare change.
This is why Airplane Mode is on your phones.
Delivered via candygram for Mr. Mongo.
The point is he can't turn it on that because he needs to b available for clients, as I read it?
Also he's on the no call list which is why he's upset.
Just my spare change.
No, don't do cellular calls at all. Do do a lot of push mail and data use.
...and now i'm getting text messages from them...at least two so far today. Asking how i like their service, and if i'd refer anyone to T-mobile.
Well, i used too and have - documented with them that i've used their refer a friend for customers in current good standing.
The answer is no, I will no longer be referring anyone to T-Mobile, to the text messages they are sending me. If they could've just left me alone, fine, but now it's my mission to talk people out of T-mobile service, they've irked me to no end.
I spend all this time investing in talking to their customer service and reps trying to get them to stop calling and bothering me, and now they're starting in on the text messaging.
"oh, but it's free" ... but the aggravation on top of my current gripe is not, and something like this just throws fuel on the fire of my frustration.
If I owed them money, or something, fine - but I don't, they have no reason to be pestering me like this, it's as if because I DON'T want them to they are doing it more.
I will be actively soliciting offers from other carriers now, I don't have to put up with this.
That is crazy. I've been with them since Voicestream and not once received a courtesy call lol. Seems to me someone is jerking your chain, not cool.
Sent from my HTC Vision using xda premium
mrbmg said:
That is crazy. I've been with them since Voicestream and not once received a courtesy call lol. Seems to me someone is jerking your chain, not cool.
Sent from my HTC Vision using xda premium
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Maybe Undeads jealous of his rom so he's doing it?
Kidding!
Just my spare change.
I've never got one. I get plenty of calls and texts around bill time if I'm a tad behind. Been with them over 12 years.
Sent from my Bulletproof_Doubleshot using Tapatalk
You guys COULD just keep up with some of the deals they offer new customers and every time they call, just bytch about them not making you that offer and asking them about free stuff they can make it up to you with. BELIEVE ME, they'll quit calling before you know it. LOL
this app is good for call blocking.
"If you have root, we guarantee that you will not find a more reliable app. Unlike all other call filters, Root Call Blocker silently blocks calls at a system level. You need not even know its working and can choose to be notified only if specific people are blocked. "
https://market.android.com/details?id=fahrbot.apps.rootcallblocker.beta&hl=en
Returned my GS4 today (that's not the purpose of this thread, so don't bash me), and when the guy asked why I was returning it, I said it's kind of laggy and not enough of an upgrade over my GS3 to warrant keeping. A few minutes later he asked if I ever "activated" the phone, and I said, "I just stuck my SIM card in and it worked." He responded, "Well that is why your GS4 was slow--you did not activate it properly."
I proceeded to explain to him that I did not mean that data was slow, but that the phone itself was laggy, i.e., opening dialer, taking pictures, etc--stuff that has nothing to do with the SIM card or activation. He nevertheless argued with me and insisted that if I had properly activated it instead of just inserting my SIM card, then it would have functioned better. We argued for a minute or two and then I just gave up and said "fine, I would like to return it anyways, thanks."
Anyways, just thought I'd share. The guy clearly has no idea what he's talking about, but it was worth a laugh.
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
MrGriffdude said:
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
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Lol do these people get ZERO training?
Sent from my HTC One
MrGriffdude said:
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
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Ha. Funniest post so far today...
Ugh, this makes me so angry. These AT&T reps remind me of Best Buy employees that sell computers or phones. They are so used to being the "person that knows everything" that they can't deal with being proved wrong or won't see it any other way. For example, I wanted a Macbook Pro and I knew the onboard video card could run my favorite games at a full 60 fps.. So I asked for a sales person to get me the laptop in the cage. Instead, I was given a lecture by the sales person on why "Macs can't play games" and I should get this HP "gaming" laptop (17 inches, neon lights, etc). I tried to educate him on things like bootcamp, nVidia series numbers, and even the games themselves, but nothing got through. He was told at some point in his life that "Macs can't play games" and that's that.
It's gotten to the point where if I want to cancel a service or return a product and they ask "what was wrong?" I simply say "it wasn't the right fit for me" or "I just want to try something else". It's not worth getting in an argument about because there are no winners and you aren't going to educate anyone that gets paid to sell, sell, sell. Educate yourself ahead of time of the store's policies and if the rep tries to give you sh*t, just ask for a manager and be sure you are able to quote policy if need be.
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
As to the comment above me, I will recite the same. Sales people aren't scholars of technology. He's correct that gaming on a Mac is very uncommon, considering almost every computer game in existence runs on DirectX, which is owned by Microsoft, thus not able to be efficiently included in OS X. Do you really damn the salesman for telling you that Windows has 3498230948230948x more gaming capabilities than a Mac? Because I hate to tell you this, but he's right. If I were the salesman, I would try to prevent you from grossly overpaying by 200-300% for a device that you're going to have to jump through hoops for to play an insanely large library of games. What makes it even more hilarious is that now you can install OS X on a Windows based machine, so you're literally overpaying 200-300% for a shiny white Mac because you are a sheeple. Show me any Mac, and I'll build you a Windows computer with Mac OS-X on it for a third of the price. But seriously, If you want to buy a Mac for gaming and you want them to talk to you about strictly Macs, go to an apple store. If you go to a computer store, they're going to try to talk you into Windows, because it's what 85% of the world uses. This is also not a random statistic, although the study is a few years old.
geokhentix said:
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
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Agree!
It's like people expect that store (best buy, cellular ect) employees all have a BAS or MBA in computer science..
Could have read it wrong,but looks like he was returning his phone and the att rep asked him why. So he told them. what was wrong with that? He didn't take his phone to att thinking some kind of magic was going to take place and it wouldn't lag anymore. That was the att rep saying if he actavatied it he wouldn't have that problem. Again maybe I read the op wrong.
Sent from my SAMSUNG-SGH-I337 using xda premium
I'm fine with people not knowing if its that important i will usually know about it anyways. I just dislike it when I get a bull crap response in return. If I do receive one I don't make a scene and argue with them. I just thought that response was worth a chuckle or two.
atsim said:
Could have read it wrong,but looks like he was returning his phone and the att rep asked him why. So he told them. what was wrong with that? He didn't take his phone to att thinking some kind of magic was going to take place and it wouldn't lag anymore. That was the att rep saying if he actavatied it he wouldn't have that problem. Again maybe I read the op wrong.
Sent from my SAMSUNG-SGH-I337 using xda premium
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Considering the title of the thread is meant to find humor in the reps response, it doesn't really matter how it came about. If he wanted to return his phone, do it without picking fun at people who are literally paid to be treated like dirt. I have to talk to support every single day in my job, and trust me, it can be a huge headache, but I don't hold it against them because I know that when I hang up with them, 9 times out of 10, the next person that picks up the phone is going to scream at them.
Perhaps I was a little rude, I meant no offense to any of you.
geokhentix said:
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
As to the comment above me, I will recite the same. Sales people aren't scholars of technology. He's correct that gaming on a Mac is very uncommon, considering almost every computer game in existence runs on DirectX, which is owned by Microsoft, thus not able to be efficiently included in OS X. Do you really damn the salesman for telling you that Windows has 3498230948230948x more gaming capabilities than a Mac? Because I hate to tell you this, but he's right. If I were the salesman, I would try to prevent you from grossly overpaying by 200-300% for a device that you're going to have to jump through hoops for to play an insanely large library of games. What makes it even more hilarious is that now you can install OS X on a Windows based machine, so you're literally overpaying 200-300% for a shiny white Mac because you are a sheeple. Show me any Mac, and I'll build you a Windows computer with Mac OS-X on it for a third of the price. But seriously, If you want to buy a Mac for gaming and you want them to talk to you about strictly Macs, go to an apple store. If you go to a computer store, they're going to try to talk you into Windows, because it's what 85% of the world uses. This is also not a random statistic, although the study is a few years old.
Click to expand...
Click to collapse
I tend to disagree. While sure, the reps may not be "informed" they still shouldn't try to talk out of their asses about something they don't understand. If anything this would shy me away from a product than entice me to get it. Imagine if you go to a restaurant and you ask the waiter/waitress about ingredients in a dish, they don't make stuff up if they don't know, they go ask.
As for this being a "degrading community" please get off this forum, as it's clearly not for you.
raqball said:
Agree!
It's like people expect that store (best buy, cellular ect) employees all have a BAS or MBA in computer science..
Click to expand...
Click to collapse
My only gripe is when the person you are talking to (best buy, AT&T, etc) claims that they KNOW they are right because they've had some Saturday afternoon training.
See my example above. All I did was ask for a Macbook Pro from the Best Buy rep and I was questioned on my purchase. A more recent example was the AT&T rep asking me why I cared about the release date of the Galaxy S4 because "it's not like this is an iPhone". It shouldn't matter if it's the S4, iPhone or even a dumb phone. Just answer my question and I'll be on my way.
Even when I went to the store to pick up the S4, the AT&T rep started the phone, and logged in as his own Gmail account and installed a "task killer". He had the phone behind the desk where I couldn't see and by the time I had gotten it in my hands, he had logged out of his account. I asked simply "why did you install this?" and he said "well that's so your phone doesn't run slow. Just run that every couple days and your good". I just factory reset as soon as I got in the car and went on my way.
mcmb03 said:
I tend to disagree. While sure, the reps may not be "informed" they still shouldn't try to talk out of their asses about something they don't understand. If anything this would shy me away from a product than entice me to get it. Imagine if you go to a restaurant and you ask the waiter/waitress about ingredients in a dish, they don't make stuff up if they don't know, they go ask.
Click to expand...
Click to collapse
They are paid to handle your questions. That is their job. They are not allowed to say "I don't know.", or they will lose their job. If I were at a restaurant and asked a waiter about the ingredients in a dish, I would know that the restaurant obviously made this dish themselves. AT&T did not manufacture the S4. It is not their hardware. It is not their software..well, a small portion of it is. But either way, they shouldn't be held responsible for the physical malfunctions of a device that they didn't themselves produce.
"Degrading community"; go look at the bootloader unlock thread and see how many people are crying and being impatient and just downright rude because djrbliss decided not to release HIS WORK until he sees necessary, and then tell me this community isn't degrading, and if things keep going in this direction, I will find my way off this forum...Because you are right, it's not for me, because I am not an impatient troll that bites the hand that feeds me just because I don't want to wait a few weeks. I do know that this is irrelevant to this thread, but I thought I'd post it anyway. It bothers me so much. I want to punch everyone being jerks in that thread......right in the face.
No I didn't think it was rude. This is xda though people get crazy over the smallest thing. How many lag threads do we have now? Ahaha things get outta hand fast.
Sent from my SAMSUNG-SGH-I337 using xda premium
geokhentix said:
They are paid to handle your questions. That is their job. They are not allowed to say "I don't know.", or they will lose their job. If I were at a restaurant and asked a waiter about the ingredients in a dish, I would know that the restaurant obviously made this dish themselves. AT&T did not manufacture the S4. It is not their hardware. It is not their software..well, a small portion of it is. But either way, they shouldn't be held responsible for the physical malfunctions of a device that they didn't themselves produce.
Click to expand...
Click to collapse
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
mcmb03 said:
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
Click to expand...
Click to collapse
Hey, no worries, all in good fun right? I don't condone lying, but they aren't allowed to tell you they don't know, they'll lose their jobs if that happens too often...they're basically forced to lie if they can't give you a definite answer. Damn, if I get one bad survey, my director breathes down my neck like a dragon and threatens to send me to gitmo.
geokhentix said:
Considering the title of the thread is meant to find humor in the reps response, it doesn't really matter how it came about. If he wanted to return his phone, do it without picking fun at people who are literally paid to be treated like dirt. I have to talk to support every single day in my job, and trust me, it can be a huge headache, but I don't hold it against them because I know that when I hang up with them, 9 times out of 10, the next person that picks up the phone is going to scream at them.
Perhaps I was a little rude, I meant no offense to any of you.
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Click to collapse
As a retail sales leader for one of the major 4 in the US I find the OP to have every right to post what he did and use the Thread title he did. The sales rep that helped him in an effing dolt. Along the same lines as the reps that tell customers that they need to condition a Lithium Ion/Lithium Polymer battery. You need to calm down bro.
mcmb03 said:
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
Click to expand...
Click to collapse
Exactly making something up is worse then not knowing just tell me you don't know and be done with it. don't make something up and misinform people
MrGriffdude said:
Exactly making something up is worse then not knowing just tell me you don't know and be done with it. don't make something up and misinform people
Click to expand...
Click to collapse
When my job is on the line and I have a family to feed and I have no information in front of me about the problem you're having, I'll tell you that your phone is slow because there's a small civilization of gnomes inside your device that are getting a little too sexual and overbreeding
geokhentix said:
When my job is on the line and I have a family to feed and I have no information in front of me about the problem you're having, I'll tell you that your phone is slow because there's a small civilization of gnomes inside your device that are getting a little too sexual and overbreeding
Click to expand...
Click to collapse
Now that people would definitely believe!
Dear XDA members,
Please can you help me to unlock my iphone 5 from fido canadian carier because I don't have money right now and it's so high in the market online or stores is about 125 Dollars. I wanna to give it to my fiancee that I love so much as a birthday gift. Please please help help me as soon as possible. Thank you very much in advance and looking forward to hear from you soon.
Best regards,
¸
Mouahed
Montreal
Moandro said:
Dear XDA members,
Please can you help me to unlock my iphone 5 from fido canadian carier because I don't have money right now and it's so high in the market online or stores is about 125 Dollars. I wanna to give it to my fiancee that I love so much as a birthday gift. Please please help help me as soon as possible. Thank you very much in advance and looking forward to hear from you soon.
Best regards,
¸
Le IMEI number : :good:
Mouahed
Montreal
Click to expand...
Click to collapse
Take off ur imei number immediately. No one should know it
Sent from my SGH-T999 using xda premium
okey thank you, but can you please help me with issue.
Moandro said:
okey thank you, but can you please help me with issue.
Click to expand...
Click to collapse
This site is not for Crapple products. Try using Google to search or our sister site at http://iphone-developers.com/
There is lots of website available on the internet, just Google it. Pick the best site where you can resolve your problem.
@brookeaidan - Not to trole you or anything but I noticed a pattern forming of telling people to just google it. Though its a good suggestion to use google, I'm not saying write pages or something, just be a bit more helpful if your going to post help. Maybe post a link to a google search for them (not everyone is a wiz a google) because this is hard to get into (unlocking or hacking or rooting) the first time but once someone gets a win it's all good for the most part from there on.
I would suggest;
1. example Google search the following or to help resolve the questions in this here thread:
"Iphone"+"unlock" how to similar:xda
Or
"Iphone"+"unbrick" how to similar:iphone-developers
2. If you've got some knowledge to drop or experience to share its a good idea to post it so that the original poster can benefit and all future readers. For example:
When I had to unlock my first phone I first read up on the legalities, the how to(s) and then picked the best rout of action... at that time it was not illegal in the nation I resided and most of the how to(s) where way over my head (at that time) so I found that adding "solved" to the search queries pulled one up on "how to unlock your phone with help from service provider" in that guide it went over the steps of escalating a call without burning bridges and the legitimate reasons that you can give a service provider to assist you with unlocking a device.
Example of escalating the call
Service provider turns a request down
Respond something like
"That's ok <insert name> I won't waist your time further, can you please connect to your supervisor"
When supervisor answers, this is usually after the person you've just talked to has shared some words about you to their supervisor, so be polite but firm with the first person you talked to they'll likely also try to turn you down as well. Don't get impatient here, instead re-state your wishes completely, pause long enough that the supervisor can "grunt" that they've herd you but not long enough that they can interrupt you until you've finished everything that you need to say, if they do interrupt say something like
"I respect your time <insert name> and I need you to listen because this is very important <continue statement>"
When you're telling your story some things to keep in mind; don't lie, don't raze your voice (tention in the voice works far better), know that the first 2 or 3 people you talk to may not have the knowledge or the ability to do what you want so treat it like an adventure
Now for the reasons why a service provider might be cool enough to help you;
~ A family or business emergency, vacation, or trip is taking you out of your provider's coverage without incurring steep roaming charges wile your abroad.
This was the one that worked for me at least and was suggested by others. Make it sound like it could happen soon and let them know that you love your device and your service and don't want to have to leave them just to get a phone that'll work over seas because you love your phone (remember )... most people get it by then and are more apt to be on your side about connecting you to the department that handles unlocking.
So to recap
~ polite but firm and prepared to repeat yourself
~ request to be connected to the person(s) or department that can resolve your issue
~ use the persons name and the names of the persons to talked to before
~ treat it like an adventure
Doing so ensures
~ the person you are talking to is willing to help
~ prevents you from getting turned down and hung up on
~ let's them know that you will remember them, this is powerful when used correctly
~ by being up beet with company represinitives on the phone you can make them really eager to please. Note though; not to be to chatty or friendly as this will drag things out.
Some additional notes about unlocking devices:
I've unlocked many phones (no iphones yet) and two with the above method before doing it with guides and USB and programs or exploits on other devices. Both routs are tedious at times but if you take notes and are persistent you'll find a method that works in either rout.
In all companies the least secure and most flexibility/leverage can be found in the call centers, as a customer it's a good idea to know how to get your moneys worth out of 'em so perhaps look up social engineering (The Art of Deception was an entertaining read) or NLP (Darin Brown can be found on Youtube and it's good for a laugh too. Tools like that when used to get what you want as a customer can make life far quicker and easier even if your not out to exploit something but instead have a legitimate concern. I'm not saying that you should become some kind of mind master but instead take a look at the key concepts and apply them to actively construct a conversation that leads to your goal. After playing round with both ways of unlocking I can say getting a service provider to do it for you is kinda more fun, ya get to make peoples days a bit more interesting (such as when ya get a talker that then clams up because the realize that the conversation is recorded on their end and they've just said... something...) and not stare into a PC screen but instead kick your feet up and let them handle it.
If you go with option 1 and find a guide and unlock your device at home do be sure your not going to get stuck with some kind of fine for breaking a law and be sure to look up guides on how to unbrick and or recover from boot loop; bricks and boot loops happen, knowing how to solve it before it happens makes things so much quicker.
If you go with option 2 be sure to not cancel or suspend your contract or otherwise alter your contract (such as adding international roaming, they tried that one a few times on me, just said "no, thanks though" and moved on) because such things are not needed And if they suggest it then; let them know that you will make contact just before traveling and that "this" call is to ensure that the next rep you talk to has only those steps left to do and that "this" call is to get all the time and technical intensive things out of the way so that you and the next rep are not scrableing to get it done that day. They may suggest all sorts of other solutions, like a pre-paid phone, this is where you loving your phone or needing something on it for business to work comes into play. If one level of supervisor doesn't cut it go higher. And if you're transfered more than twice and had to repeat yourself more than that then on the next transfer ask to be directly connected or to have the person that is trasfering you to stay on the line to help explain why your being trasfered to the new person; this makes it so that you are using duble the resources of the company and most of them know it, so getting you quickly trasfered and the issue explained becomes a priority to the first person you talked to and the second person your about to talk to is being put at ease because someone from their company is explaining things to them before you do (prepping the target) these two forces combined cause you to become viewed as within their circle and leads to them wanting to work with you more rather than just push you down the line. Like I said though don't go lieing to your service provider but know that there are ligit reasons you may have to require your service provider do this.
As with all things you see on the web use at own risk
And happy hacking, whether it be on humans or what they make.
Sent from either my SPH-D700 or myTouch3Gs
Debian Kit/QEMU Linux Install guide for all android devices that I'm writing:
http://forum.xda-developers.com/showthread.php?t=2240397
Now have working Installers for ARM Java 7 JDK + Maptools + jMonkey
Sorry, but there isn't a lot of iPhone development on xda and sooner or later this thread is going to see some heavy anti-iPhone trolling. So thread closed, and please try a website that is specialized for iPhones....like this one: http://iphone-developers.com/
Hi:
I started writing a thread the other day but stopped as it was full of drama and detail not important. This is what happened (when there is drama I will insert [D] with no detail so the context is maintained a bit.
I was minding my own business when one day last week my Samsung Galaxy G3 (I535) suddenly lost the ability to make/receive calls. I was on 4.1.2 and rooted, bootloader unlocked via ODIN. I thought I had loaded software that caused the problem. Couldn't resolve. Called Verizon [D] [D] to level 2, no problem, let me check a few things, OK, cool, do you have 2nd SIM? Yes! OK, it must be the phone, let's get you a replacement.. (Saturday, Phone arrives Tues).
New phone, powers up, no updates, authentication nightmare. Will not auth. Call Verizon...just wait a while?...OK.
Some hours later, authenticated. Very odd problems: charge isn't indicated on several chargers, then it is, then it isn't, charger independent? Keyboard exhibits over 1000 ms delay on press; unusable. Several other odd problems. Confused, I look online: Verizon Galaxy G3 4.4.2 update slow. First two hits happen to be Verizon's own "self-support" boards. All my symptoms and more. Lot's of Verizon's taking customers through the swamp looking for snipe. Reboot, Sim pull/insert, Factory Reset. Called Verizon back, hold times 4x previous call. Getting to Level 2 very difficult, CS rep actually states: "I know most of our phones and I haven't heard this set of problems". I refered him to Verizon's web site, grudingly sends me to Level 2. Extremely long hold time, and upon answer that group is not busy at all but relaxing talking together. Guy is grumpy, "Let me check something", back without hold in about 10 mins. "What ROM did you flash on the phone!?" first thing he said to me.
I've never flashed a ROM on any phone, for the record. I told him I knew what was and didn't do that. He insisted that he "couldn't read the software on the phone" [D] [D]!
I maintained polite, and focused on a solution, but he would not hear of that. I also offered to do a Factory Reset at least twice. "The Custom ROM will still be there after Factory Reset!" Perhaps, but then that would prove what I did and didn't do, maybe? Finally, I told him that I was very tired, and we weren't solving anything. Could I have an problem ticket number or incident number for reference. "We don't use those anymore". "You can have my employee ID and my phone number." Sorry if this is not PC, but it felt like a rapist giving his victim his contact information, should victim want to be in touch. I said, no, I'll just call back.
Immediately upon termination the new phone (replacement) displayed "Safe Mode" no apps, and the inabilty to unselect "screen mirroring" a new feature to me, but now turned on. I pull the SIM and factory reset, even though I had loaded many apps back (Inclulding Towelroot, which I had found and implemented). Although no idication of root before, the phone showed rooted and customer or modified, I don't remember the fields. Next day called back, long holds, CS OK, everyone had read Level 2 notes. Sent me up to Level 2. Long hold time, over 30 minutes. Cold response. I asked why the replacement of a non-functioning device had branched into, after receiving said device, two separate issues, to me it was one, getting my service back. Cold, "what do you want us to do?" Not knowing, I said, "I don't know, I just want the phone to work". Finally he went to talk to the boss, came back at 0 deg. Kelvin, through clenched teeth: You can take your phone to Best Buy, they will flash it back (I presumed to 4.1.2), after factory reboot and confirm no....[D] Thanks, I terminated.
At this point I had no working phone for several days, and I felt very upset about the entire situation, especially how I'd been treated by the last two guys. The first after the replacement was so out of line he should have been sanctioned, and an appology directed at me by manager, unless....
This is what they intended to happen. Because the OTA updates hadn't taken, perhaps, they disabled the G3 connection on the device (and it was unprovisioned on their server), knew this would lead to the likely steps above, and were so intent on getting me under their control with 4.4.2 (which I knew nothing about, in terms of root, etc), they had manipulated me to 4.4.2? I am a long time customer with unlimited data, a withdrawn discount, and paying over $200 for two lines with shared limited minutes and txt. No contract.
Whatever the case I still have my 4.1.2 G3 (no voice) and the 4.4.2 replacement. Obviously, I cannot consider staying at Verizon (likely what they want, apparently). Which do I keep? How do I prep the other for return to them? Know any good class action attorney? Obviously, Verizon is too big to care about me and, like so many huge corporations, no one dares attempt to regulate them.
Thanks for any advice. For infomormation on any technical steps to support the above paragraph, please simply refer me to the thread or post and I'll take it from there. I am not super technical, and had to re-do the original ODIN process about 3 times before it took, so any existing process instructions targeted at the Stupid User level would be appropriate and very much appreciated.
Sorry this is so long, I honestly left out a few calls because it just dawned on me, after I called V back today to figure out next steps, the guy listened (read the notes), said I was very poorly handled, I deserved better, would go talk to manager, be right back, 20 minutes later, manager still busy, can he call me back? Sure, gave info. Not a single call or attempt. That was the "It's not us, it's you response" but made to sound the other way round. Apparently they want me to walk away with a useless device, and since it's old and I'm not under contract, but love the phone, I can't understand why they would destroy my property and tell me to f-off, other than they feel like it.
If this sounds like paranoia, you might be surprised what big companies will do to you if they can. And so far, I'm the only one harmed, since they probably expected me to stop days ago. In any event, I have to send back a phone to them and hopefully keep one that works somewhere else. Please help me with the steps I need to take.
If you like history, or want to see how the big guys got a stranglehold on the US after the Civil War, then were forced back into decency by Teddy Roosevelt, W. Wilson, and FDR check out the Roosevelt 7 part documentrary recently appearing on PBS. I'm up to Episode 4, and already knew much of the story, but the detailed focus on their private and public lives and how they matured and developed is moving, enlightening, and awe-inspiring.
Thank You in Advance,
Mark
I really should say I'm surprised but in reality I'm not. Your right when you say they don't care because I've experienced it for myself and with my gf over the phone and my mom for that matter. The sad part is they are getting way too big for even themselves and like most companies don't have very good customer service. I'm unlocked as well and have never had issues with voice calls on this phone, only my first phone with a weird rom. It's not there business to ask you if you've installed a custom rom or not. I wouldn't even of answered the question myself.
Personally i would dump verizon if they treated me like that. I was in the store yesterday with my gf and she is a looooong time VZW customer. I'm taking 14 plus years and she went to best buy to get a phone because VZW doesn't know how to take care of customers at all.
It's a sad trend but the bigger the company the worse the customer service is
From my Wicked S3 on SOKP
mrbonine said:
Hi:
I started writing a thread the other day but stopped as it was full of drama and detail not important. This is what happened (when there is drama I will insert [D] with no detail so the context is maintained a bit.
I was minding my own business when one day last week my Samsung Galaxy G3 (I535) suddenly lost the ability to make/receive calls. I was on 4.1.2 and rooted, bootloader unlocked via ODIN. I thought I had loaded software that caused the problem. Couldn't resolve. Called Verizon [D] [D] to level 2, no problem, let me check a few things, OK, cool, do you have 2nd SIM? Yes! OK, it must be the phone, let's get you a replacement.. (Saturday, Phone arrives Tues).
New phone, powers up, no updates, authentication nightmare. Will not auth. Call Verizon...just wait a while?...OK.
Some hours later, authenticated. Very odd problems: charge isn't indicated on several chargers, then it is, then it isn't, charger independent? Keyboard exhibits over 1000 ms delay on press; unusable. Several other odd problems. Confused, I look online: Verizon Galaxy G3 4.4.2 update slow. First two hits happen to be Verizon's own "self-support" boards. All my symptoms and more. Lot's of Verizon's taking customers through the swamp looking for snipe. Reboot, Sim pull/insert, Factory Reset. Called Verizon back, hold times 4x previous call. Getting to Level 2 very difficult, CS rep actually states: "I know most of our phones and I haven't heard this set of problems". I refered him to Verizon's web site, grudingly sends me to Level 2. Extremely long hold time, and upon answer that group is not busy at all but relaxing talking together. Guy is grumpy, "Let me check something", back without hold in about 10 mins. "What ROM did you flash on the phone!?" first thing he said to me.
I've never flashed a ROM on any phone, for the record. I told him I knew what was and didn't do that. He insisted that he "couldn't read the software on the phone" [D] [D]!
I maintained polite, and focused on a solution, but he would not hear of that. I also offered to do a Factory Reset at least twice. "The Custom ROM will still be there after Factory Reset!" Perhaps, but then that would prove what I did and didn't do, maybe? Finally, I told him that I was very tired, and we weren't solving anything. Could I have an problem ticket number or incident number for reference. "We don't use those anymore". "You can have my employee ID and my phone number." Sorry if this is not PC, but it felt like a rapist giving his victim his contact information, should victim want to be in touch. I said, no, I'll just call back.
Immediately upon termination the new phone (replacement) displayed "Safe Mode" no apps, and the inabilty to unselect "screen mirroring" a new feature to me, but now turned on. I pull the SIM and factory reset, even though I had loaded many apps back (Inclulding Towelroot, which I had found and implemented). Although no idication of root before, the phone showed rooted and customer or modified, I don't remember the fields. Next day called back, long holds, CS OK, everyone had read Level 2 notes. Sent me up to Level 2. Long hold time, over 30 minutes. Cold response. I asked why the replacement of a non-functioning device had branched into, after receiving said device, two separate issues, to me it was one, getting my service back. Cold, "what do you want us to do?" Not knowing, I said, "I don't know, I just want the phone to work". Finally he went to talk to the boss, came back at 0 deg. Kelvin, through clenched teeth: You can take your phone to Best Buy, they will flash it back (I presumed to 4.1.2), after factory reboot and confirm no....[D] Thanks, I terminated.
At this point I had no working phone for several days, and I felt very upset about the entire situation, especially how I'd been treated by the last two guys. The first after the replacement was so out of line he should have been sanctioned, and an appology directed at me by manager, unless....
This is what they intended to happen. Because the OTA updates hadn't taken, perhaps, they disabled the G3 connection on the device (and it was unprovisioned on their server), knew this would lead to the likely steps above, and were so intent on getting me under their control with 4.4.2 (which I knew nothing about, in terms of root, etc), they had manipulated me to 4.4.2? I am a long time customer with unlimited data, a withdrawn discount, and paying over $200 for two lines with shared limited minutes and txt. No contract.
Whatever the case I still have my 4.1.2 G3 (no voice) and the 4.4.2 replacement. Obviously, I cannot consider staying at Verizon (likely what they want, apparently). Which do I keep? How do I prep the other for return to them? Know any good class action attorney? Obviously, Verizon is too big to care about me and, like so many huge corporations, no one dares attempt to regulate them.
Thanks for any advice. For infomormation on any technical steps to support the above paragraph, please simply refer me to the thread or post and I'll take it from there. I am not super technical, and had to re-do the original ODIN process about 3 times before it took, so any existing process instructions targeted at the Stupid User level would be appropriate and very much appreciated.
Sorry this is so long, I honestly left out a few calls because it just dawned on me, after I called V back today to figure out next steps, the guy listened (read the notes), said I was very poorly handled, I deserved better, would go talk to manager, be right back, 20 minutes later, manager still busy, can he call me back? Sure, gave info. Not a single call or attempt. That was the "It's not us, it's you response" but made to sound the other way round. Apparently they want me to walk away with a useless device, and since it's old and I'm not under contract, but love the phone, I can't understand why they would destroy my property and tell me to f-off, other than they feel like it.
If this sounds like paranoia, you might be surprised what big companies will do to you if they can. And so far, I'm the only one harmed, since they probably expected me to stop days ago. In any event, I have to send back a phone to them and hopefully keep one that works somewhere else. Please help me with the steps I need to take.
If you like history, or want to see how the big guys got a stranglehold on the US after the Civil War, then were forced back into decency by Teddy Roosevelt, W. Wilson, and FDR check out the Roosevelt 7 part documentrary recently appearing on PBS. I'm up to Episode 4, and already knew much of the story, but the detailed focus on their private and public lives and how they matured and developed is moving, enlightening, and awe-inspiring.
Thank You in Advance,
Mark
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I don't really have any info to help you, so I apologize for that.
But out of curiosity, do you have the MyVerizon app (or whatever the name is) installed?
At one point the app requested root permission, which is EXTREMELY sketchy in my opinion. I wonder if you grant it, or even deny it (if they can detect the denial) if they ASSUMED that you installed a custom ROM, because a lot of those that root also install custom ROMs.
Maybe just try at a different time of day to maybe get a call center in a different state or country?
That is extremely unprofessional on their part though...
Sent from my SCH-I535 using XDA Free mobile app
XdrummerXboy said:
I don't really have any info to help you, so I apologize for that.
But out of curiosity, do you have the MyVerizon app (or whatever the name is) installed?
At one point the app requested root permission, which is EXTREMELY sketchy in my opinion. I wonder if you grant it, or even deny it (if they can detect the denial) if they ASSUMED that you installed a custom ROM, because a lot of those that root also install custom ROMs.
Maybe just try at a different time of day to maybe get a call center in a different state or country?
That is extremely unprofessional on their part though...
Sent from my SCH-I535 using XDA Free mobile app
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Speaking of verizon and apps. My gf when she was on the phone was told by a rep that she had updated an app the previous day through Google play. Talk about sketchy! Yea I remember when the verizon app requested root permissions on my phone, that was it for verizon apps for me
From my Wicked S3 on SOKP
ShapesBlue said:
Speaking of verizon and apps. My gf when she was on the phone was told by a rep that she had updated an app the previous day through Google play. Talk about sketchy! Yea I remember when the verizon app requested root permissions on my phone, that was it for verizon apps for me
From my Wicked S3 on SOKP
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Wow, that takes things to a whole new level....
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XdrummerXboy said:
Wow, that takes things to a whole new level....
Sent from my SCH-I535 using XDA Free mobile app
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Your telling me. She's not rooted or unlocked though but that's still messed up. She got her shiny new S5 yesterday, looks nice
From my Wicked S3 on SOKP
ShapesBlue said:
Your telling me. She's not rooted or unlocked though but that's still messed up. She got her shiny new S5 yesterday, looks nice
From my Wicked S3 on SOKP
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Hmm.. I wonder how they knew that then
Nice! I wanted the S5 or Note4, but I'll be hanging onto the S3 for another year. I can't justify buying one when I have a baby on the way
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XdrummerXboy said:
Hmm.. I wonder how they knew that then
Nice! I wanted the S5 or Note4, but I'll be hanging onto the S3 for another year. I can't justify buying one when I have a baby on the way
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I hear that. I have mine until June next year. Not quite sure what I'm doing just yet. The Super power saving mode is quite a nice feature. It basically disables all apps but the essential ones. The battery life then goes way over a day plus on the S5
From my Wicked S3 on SOKP
Et tu Verizon
Thanks for the info. I did have the MyVerizon app installed, I believe. I don't remember it requesting root, but I sometimes click through those things without paying too much attention (since I'm fairly careful about what goes on the phone); the reason I install software requiring root is to access it (circular, I know) so, they are doing what they must to run. I appreciate the suggestions about other call centers, etc. I do have the contact information from the single most helpful and polite (funny how that goes together) person I talked to through this debacle. I'll drop him a quick note, but really, since they never even bothered to call back, it's clear to me that they want me to leave. Paying over $200 per month to be treated like crap is not something I could ever do. They are big, very profitable, and don't care about anything but extracting cash from people under contract, or too complacent to leave (I'm in the 2nd category until now). Being in a codependent relationship with Verizon is not only self-defeating, but irrational. Until we have some politicians owned by the people instead of corporations we have no chance of reigning these folks in. Sure, they employ lot's of people, but an army of good people working against the best interest of everyone is not good, it's an uncontrollable menace: just look at the banks that gambled with people's homes, lost their bets, then collateralized them when the bottom fell out of their own septic tank of greed. The entire world economy hit an air pocket, but we're still letting the same greed intoxicated pilots fly. My only regret is believing their lies as long as I did. I deserve better, and it's won't be particularly hard to find it. Since the 4.4.3 G3 (nor the 4.1.2 for that matter) are particularly compatible with the GSM carriers, and Samsung is the lookout for the felonious Verizon, I'll probably get a Nexus 5. I think the G5 is better for several reasons, but that's too bad. All of the tech and marketing in the world will not make me "grateful" to manufacturers or carriers that somehow feel controlling how you use the equipment you buy from them is somehow acceptable. The money Verizon cares about is the corporate contracts, since they can manage that process much better, the revenue is less volatile, and they don't have to take calls from subscribers, wasting the money that could be spent on acquisitions, and expanding their market oligarchy. Public utilities create natural monopolies. There are not 2 sets of power lines, or water lines, or sewers running into your home. And the idea that competition from fiber will for improvements from Comcast is false, prices may move, but service will not get better. Only when barriers of entry are low can new competitors help drive down the price of entrenched utilities. We could all create our own mobile system on meshes of unlicensed 5.0 Gig or other spectrum, but it would be very costly to do that and linking this metropolitan radio webs would be tricky. But probably, someone is already working on that. Ask a HAM radio enthusiast about how they handle phone calls over shortwave. They have licenses, yes, but the technology to connect 2-way voice wireless signals to PSTN phone calls has been around for many years. Big corporations exact huge profits and drag down anyone that needs the services, the trick is to find creative ways around them, most importantly by thinking outside of the feature/function cage they've placed around us. Soon, you'll be able to buy just the cable channels you want, perhaps. I have hundreds and I generally watch less than 10.
The accusation flung at me by the enraged employee is little more that hot air. It reflects a corporate culture of mendacity and blame. My fault was to allow him to take control of the conversation, for a millisecond. Whatever I've done to the software on the phone (which, as you noted, was not a ROM change) it's still my phone and not theirs. They don't even provide the "insurance" to replace the failed device, a third party does. I didn't stop my phone from working to get a new phone. Had the replacement worked as well or better as the one it replaced I would have been happy. Now, I'm going over a week with no phone and they will never get paid for that week. The longer it takes to resolve, the less on my final bill, which will be coming up soon. When folks have experiences like this it's best to communicate the problem to the FCC (as if they cared) and their state PUC. Not that they will do anything about it, but it's important to remember they have a duty to regulate whether this group of appointees cares or not. The only thing that affects Verizon is withdrawing my monthly gratuity and when that happens because of abuse, manipulation, and possible fraud, the regulators need to be informed, if only so they can't say they didn't know.
Thanks for the reminder that they have no business asking questions about rooted phones or ROMS. That lingering guilt that one may have done something Daddy Verizon doesn't approve of is there, for sure, but since what I was accused of I didn't do, it was easier to just say, no, I didn't do that.....when I offered to factory reset TWICE during the call and he pretended not to hear me I realized it was all just a manipulative game played by a bully. No, no lunch money for you today, dude. I think they actually hire volatile people and use them as scarecrows. If Verizon didn't want their customers to be exposed to abuse, they'd fire these guys. The second guy was so cold, trying to do the right thing, but hating it. If you've ever been to a time-share presentation and not purchased one, you are familiar with this game. It's not only wrong, but it reflects how truly manipulative and immoral the employers are, they are paying the guy to be insulting, intimidating, and thuggish. So many large companies act this way, it's amazing we let them get away with it. The only way to stop it is to stop paying them and tell them why. I worked in a small hardware store in a small town 30+ years ago. Even when customers were trying some trick, like returning something they didn't buy from us, or a more elaborate ruse (I'll bring the old stuff back tomorrow......), I just explained how it worked and enforced the process; I never shouted, "You are so busted...." These were customers, some making honest errors, some trying to take advantage, but there were none I didn't want to come back again, because it would be bad for business and likely make an enemy. After I leave Verizon I will never give them another dime ever, and I think they honestly don't believe that.
XdrummerXboy said:
I don't really have any info to help you, so I apologize for that.
But out of curiosity, do you have the MyVerizon app (or whatever the name is) installed?
At one point the app requested root permission, which is EXTREMELY sketchy in my opinion. I wonder if you grant it, or even deny it (if they can detect the denial) if they ASSUMED that you installed a custom ROM, because a lot of those that root also install custom ROMs.
Maybe just try at a different time of day to maybe get a call center in a different state or country?
That is extremely unprofessional on their part though...
Sent from my SCH-I535 using XDA Free mobile app
Click to expand...
Click to collapse