RMA for weak LTE - ONE Q&A, Help & Troubleshooting

I just wanted to chime in with my experience with poor LTE reception on the One, I'm in the SF Bay Area with usually solid AT&T LTE coverage just about everywhere I go. I submitted a RMA ticket for weak LTE reception on 7/18 and after a number of sporadic emails between support and myself, I've finally received what appears to be an answer to the weak LTE problem.
OnePlus support has stated this in their most recent email to me:
"We suspect that this is due to antenna design rather than a quality issue. But will RMA this to study your device....etc etc."
So, it does look like a design issue since I've seen this issue pop up from time to time on various forums. Perhaps they were slow to reply because they were actually researching/replicating the issue (asked where I was physically using the phone etc.). Luckily unlike the yellow banding issue, OnePlus is willing to look into THIS design characteristic.
Has anyone received a warranty replacement and noted any improvement in reception?
EDIT:
The problem I'm seeing is not related to how many 'bars' CM11s shows in relation to signal strength.
The weak LTE issue I'm referring to is when the phone refuses to maintain any LTE connection with an amplitude of less than -100dBm. Most other phones will hold on to a weak LTE signal better, the One is very quick to switch to HSPA+ in this situation. During these far too often transitions, my battery life is impacted and I've seen many missed SMS messages.

will send you a pm
Sent from my One using XDA Premium 4 mobile app

At my house I have about the weakest LTE signal possible, but my phone has no issues holding onto the signal where my previous phone could barely gain it in the first place. Just sharing my experience.
Sent via Bacon

timmaaa said:
At my house I have about the weakest LTE signal possible, but my phone has no issues holding onto the signal where my previous phone could barely gain it in the first place. Just sharing my experience.
Sent via Bacon
Click to expand...
Click to collapse
Can you tell me your signal strength in dBm? You can check by going to settings>about phone>status
Mine usually drops LTE once it gets down to around -103dBm. My Z1 and G2 will stay connected until about -106 to -108 dBm.

Yeah I know how to check signal strength. Mine sits at between -112dBm and -114dBm constantly.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
It never disconnects though, I'm able to operate the phone on the LTE network and download to my heart's content.
Sent via Bacon

timmaaa said:
Yeah I know how to check signal strength. Mine sits at between -112dBm and -114dBm constantly.
It never disconnects though, I'm able to operate the phone on the LTE network and download to my heart's content.
Sent via Bacon
Click to expand...
Click to collapse
If that's the case, my device is definitely faulty. But I'm also assuming you don't use LTE bands 4/17 in AUS so its not a direct reflection of radio performance between yours and mine. I got one more coming this weekend, guess a side by side comparison should settle it.
Thanks for the info!

No worries.
Sent via Bacon

WOW you guys have good signal strength, I get -88 at home but I have no issues what so ever, i get awesome LTE speeds over 20mbs

tony1208 said:
WOW you guys have good signal strength, I get -88 at home but I have no issues what so ever, i get awesome LTE speeds over 20mbs
Click to expand...
Click to collapse
-88dBm is a lot stronger signal than what we're seeing.
"The right way to measure signal strength is in terms of power. The dBm range on a cell phone will vary from -121 to -51. These numbers are usually mapped to bars—on an iPhone, -121 is one bar, -76 and higher is five bars." - Ars Technica

I have a Chinese OPO. I bought it because it has all the bands I need to run it on Rogers Canada (My Carrier). But out of the box, this phone had major reception issues. I flashed various modems with no luck. The phone was nearly unusable at some places.
However, after I flashed the CM11 latest nighly, that seemed to fix my issue. The phone handles signal a lot better now and locks on to it. Where before it used to drop signal from LTE to edge randomly and signal used to go up and down randomly.
So try flashing the latest build of CM Nightly, maybe that will fix your issue.

tony1208 said:
WOW you guys have good signal strength, I get -88 at home but I have no issues what so ever, i get awesome LTE speeds over 20mbs
Click to expand...
Click to collapse
You're forgetting that dBm is measured in negatives here, so -88dBm is high than -114dBm.
Sent via Bacon

Thanks, I may try that if my 2nd One is equally bad.
Don't get me wrong, when I have a good LTE signal, I have a GOOD LTE signal.
I'm hoping the July OTA for cm11s will include some fixes too.
Sent from my One using XDA Free mobile app

hashim71 said:
I have a Chinese OPO. I bought it because it has all the bands I need to run it on Rogers Canada (My Carrier). But out of the box, this phone had major reception issues. I flashed various modems with no luck. The phone was nearly unusable at some places.
However, after I flashed the CM11 latest nighly, that seemed to fix my issue. The phone handles signal a lot better now and locks on to it. Where before it used to drop signal from LTE to edge randomly and signal used to go up and down randomly.
So try flashing the latest build of CM Nightly, maybe that will fix your issue.
Click to expand...
Click to collapse
Exactly which nightly had the radio update in it please?
Sent via Bacon
---------- Post added at 07:22 AM ---------- Previous post was at 07:19 AM ----------
randaddy said:
Thanks, I may try that if my 2nd One is equally bad.
Don't get me wrong, when I have a good LTE signal, I have a GOOD LTE signal.
View attachment 2878472
I'm hoping the July OTA for cm11s will include some fixes too.
Sent from my One using XDA Free mobile app
Click to expand...
Click to collapse
Yeah that's pretty good, I got this other day. the
Sent via Bacon

timmaaa said:
Exactly which nightly had the radio update in it please?
Sent via Bacon
---------- Post added at 07:22 AM ---------- Previous post was at 07:19 AM ----------
Yeah that's pretty good, I got this the
other day.
Sent via Bacon
Click to expand...
Click to collapse
Well, I updated to the 29-07 nightly, then later did upgrade to 31.

hashim71 said:
Well, I updated to the 29-07 nightly, then later did upgrade to 31.
Click to expand...
Click to collapse
Can you go to Settings -> About Phone and tell me the Baseband version you have? I haven't used CM 11 Nightlies, was there really a baseband update in the nightlies?
I'm on MPSS.DI.2.0.1.c7-00020-M8974AAAAANPZM-1
Edit: found on here http://forum.xda-developers.com/showpost.php?p=54530110&postcount=35
its the same radio as the one from the 25R update.

zephiK said:
Can you go to Settings -> About Phone and tell me the Baseband version you have? I haven't used CM 11 Nightlies, was there really a baseband update in the nightlies?
I'm on MPSS.DI.2.0.1.c7-00020-M8974AAAAANPZM-1
Edit: found on here http://forum.xda-developers.com/showpost.php?p=54530110&postcount=35
its the same radio as the one from the 25R update.
Click to expand...
Click to collapse
Thanks for finding that, confirmed I'm running the same baseband.

Well that's a real shame. I'm on the 25R update of CM11S and have that baseband. I was hoping there was another updated baseband on the CM11 nightly, the signal at my house is terrible.
Sent via Bacon

timmaaa said:
Well that's a real shame. I'm on the 25R update of CM11S and have that baseband. I was hoping there was another updated baseband on the CM11 nightly, the signal at my house is terrible.
Sent via Bacon
Click to expand...
Click to collapse
Sounds like the July/Aug CM11S OTA might be our best chance for a fix at this point?

randaddy said:
Sounds like the July/Aug CM11S OTA might be our best chance for a fix at this point?
Click to expand...
Click to collapse
Yeah I think so. It's due any day now if you believe what they tell you.
Sent via Bacon

One of the cons that 11S is a official ROM for a phone. There needs to be a lot of quality assurance before its pushed out as a OTA.
I still feel like the CM team should have applied several hotfixes before the big monthly OTA such as the Google Play Services fix. Also, I hope the next update enables VoLTE as TMobile VoLTE is nationwide now

Related

Yet Another Signal Issue

Hey everyone. So long story short, I took advantage of T-Mobile's offer to pay off my VZW contract, and purchased the Nexus 5. Now, from my extensive searches all over the internet, it is pretty apparent that this phone has a lot of signal issues. Mine, however, appears to be a bit different and I haven't really come across it yet. So this is what happens:
I have pretty good signal everywhere with T-Mobile. At home, however, it's not so great (but workable). Occasionally, I go into a spot where I lose signal. The problem is, that signal never comes back. Just today, I lost signal in my elevator. I went into the car, drove to a point where I ALWAYS have full LTE, and look at my phone: No Signal, Emergency calls only. I go into the phone status menu in the device settings, and according to the DBM, I have FULL signal (yet the top right corner indicates a little lack-of-signal triangle). The only way to "reconnect" to the network is to go to mobile network > network operators and to manually select T-Mobile after it searches for networks. Then, it reconnects to the network with full signal. Again, this isn't like the other network issues that people seem to be having, where they suddenly lose signal. My radio is fine. It transitions seamlessly between 3G and LTE. The problem, however, is that sometimes, after going into a low coverage area and losing signal, I can't get it back.
Has anybody ever had this issue? I don't think it's a hardware issue, because the phone is reporting that it is receiving signal in the status menu.
Here is an example:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent from my Nexus 5 using Tapatalk
lsmaverick31 said:
Has anybody ever had this issue? I don't think it's a hardware issue, because the phone is reporting that it is receiving signal in the status menu.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I have tmobile as well and I haven't had this problem yet. It comes out of no signal fine and usually pretty quick. Can you still make calls or does it say "mobile network not available". I would go to a tmobile store when you can and ask them. Don't call, those people don't know anything.
aooga said:
I have tmobile as well and I haven't had this problem yet. It comes out of no signal fine and usually pretty quick. Can you still make calls or does it say "mobile network not available". I would go to a tmobile store when you can and ask them. Don't call, those people don't know anything.
Click to expand...
Click to collapse
Nope. I can't make calls or send texts until I manually reconnect to the network.
Sent from my Nexus 5 using Tapatalk
lsmaverick31 said:
Nope. I can't make calls or send texts until I manually reconnect to the network.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Thats really weird. I haven't heard that before either. I know this phone has a bunch of signal problems, but I haven't hear this as one of them. As I said, try going to a tmobile store. They might be able to help by giving you a new sim card or something. If that doesn't work, I would RMA the phone.
When you say "where I normally have a good LTE signal" what are you comparing that to? When you had vzw? Or another time with the same phone on tmo? Maybe tmo isn't good in your area and you're better off with vzw? Just a thought. I had vzw for 11 years and switched to tmo April 2013. Better than vzw in my area. My N5 has no signal issues that I'm aware of
Nexus5
jbdan said:
When you say "where I normally have a good LTE signal" what are you comparing that to? When you had vzw? Or another time with the same phone on tmo? Maybe tmo isn't good in your area and you're better off with vzw? Just a thought. I had vzw for 11 years and switched to tmo April 2013. Better than vzw in my area. My N5 has no signal issues that I'm aware of
Nexus5
Click to expand...
Click to collapse
I mean that, in that same exact area, when I manually reconnect to the T-Mobile network, I have full bars of blazing fast LTE. In that same exact spot, prior to manually reconnecting, the phone was telling me that I had no signal just seconds before. I'm referring to only T-Mobile, and only the Nexus 5.
Sent from my Nexus 5 using Tapatalk
lsmaverick31 said:
I mean that, in that same exact area, when I manually reconnect to the T-Mobile network, I have full bars of blazing fast LTE. In that same exact spot, prior to manually reconnecting, the phone was telling me that I had no signal just seconds before. I'm referring to only T-Mobile, and only the Nexus 5.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Try to reflash firmware to %100 stock
Sent from my Nexus 7 using Tapatalk
Andrew149 said:
Try to reflash firmware to %100 stock
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
This is a good idea. OP: you can do a little troubleshooting and then I'd advise going to a tmo store, explaining your issue, then maybe getting another one.
Nexus5
lsmaverick31 said:
Hey everyone. So long story short, I took advantage of T-Mobile's offer to pay off my VZW contract, and purchased the Nexus 5. Now, from my extensive searches all over the internet, it is pretty apparent that this phone has a lot of signal issues. Mine, however, appears to be a bit different and I haven't really come across it yet. So this is what happens:
I have pretty good signal everywhere with T-Mobile. At home, however, it's not so great (but workable). Occasionally, I go into a spot where I lose signal. The problem is, that signal never comes back. Just today, I lost signal in my elevator. I went into the car, drove to a point where I ALWAYS have full LTE, and look at my phone: No Signal, Emergency calls only. I go into the phone status menu in the device settings, and according to the DBM, I have FULL signal (yet the top right corner indicates a little lack-of-signal triangle). The only way to "reconnect" to the network is to go to mobile network > network operators and to manually select T-Mobile after it searches for networks. Then, it reconnects to the network with full signal. Again, this isn't like the other network issues that people seem to be having, where they suddenly lose signal. My radio is fine. It transitions seamlessly between 3G and LTE. The problem, however, is that sometimes, after going into a low coverage area and losing signal, I can't get it back.
Has anybody ever had this issue? I don't think it's a hardware issue, because the phone is reporting that it is receiving signal in the status menu.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Have you tried disabling LTE and just run with 3G? Not permanently, but for testing purposes.
Sounds odd.. when i lose signal completely its in a no coverage area... makes sense right but when i step into coverage
it will lock back onto the network (EDGE) after 20 seconds or so and 10 more seconds should lock into the data (LTE/HSPA)
Demonic240 said:
Have you tried disabling LTE and just run with 3G? Not permanently, but for testing purposes.
Click to expand...
Click to collapse
I haven't tried this yet, gonna do it today. I'm just really hoping it's a SIM card issue, I hate replacing phones. But if it has to be done, then so be it.
Sent from my Nexus 5 using Tapatalk
Signal Issue
In my tmobile no issue He goning will pretty quick.
I enjoy the 3g...
I have the same issue. The phone just came from my service center which didn't acknowledge the problem. I'm at a loss as to what to do next since they don't want to replace it under warranty (they say that the phone is fine).
bpivk said:
I have the same issue. The phone just came from my service center which didn't acknowledge the problem. I'm at a loss as to what to do next since they don't want to replace it under warranty (they say that the phone is fine).
Click to expand...
Click to collapse
The problem is that, as long as you have strong service and don't lose signal, the problem is impossible to replicate. That's probably what your service center saw. I downloaded an app today to help monitor how long it takes to regain signal. If the data adds up, I plan to use it.
Sent from my Nexus 5 using Tapatalk
lsmaverick31 said:
The problem is that, as long as you have strong service and don't lose signal, the problem is impossible to replicate. That's probably what your service center saw.
Click to expand...
Click to collapse
The problem occurs even when my phone is standing still. I have it on my desk where it has a five bar reception 24/7. I never moved it at that time and it still failed on me. I even tried a different SIM with same results.
I have another question for everyone with the T-Mobile network. When I am at home, I have pretty weak signal. It is usually HSPA or, sometimes, HSPA+. However, when I try to switch to 2G in preferred network types, I cannot get any signal whatsoever. How is it possible that my phone can have 3G but cannot connect to 2G?
Sent from my Nexus 5 using Tapatalk
Signal Issue
I had the same issue. I have great LTE signal at home. When I get to work it's 3G. The phone transitions from LTE to 3G ok. When I go into the middle of the building I loose the signal completely. When I go back outside the phone never reacquires 3G. I was able to duplicate this several times.
I did a factory reset which didn't work. I called T-Mobile support. They were no help. I went into T-Mobile store and asked if they would swap out the SIM. Bingo.
New SIM card solved my problem.

[GUIDE] Fixing OPO CM11S modem problem

*** After gathered most of the comments around, I think only China version OPO having this problem ***
Some of you may encounter some problems as me while running on CM11s (Regardless of version 22Q/22R/25R)
These are the symptoms that you may encounter if your modem are not running correctly.
4G = Data connection alright, but unable to make any calls. (While trying to call, "Out of service area" will be displayed)
3G = Data connection not stable, signals are dropping, calls are dropping.
2G = Both Data and Call network are fine, but no one is going to use 2G in a high performance phone like our OPO.
These steps "MAY" or "MAY NOT" work on your phone, I'm not a very professional guy in android development. But I am here to sharing my experiences in solving this problem
1) Download the modem bin file from this link (This is extracted from CM11 Snapshot m8 - https://download.cyanogenmod.org/?device=bacon)
You can download the zip file from there. then extract "NON-HLOS.bin" from the zip file
Here I provide you a mediafire link for quicker access:
http://www.mediafire.com/download/uukgumzi2hf6ey5/NON-HLOS.bin
2) Copy "NON-HLOS.bin" into same directory as fastboot.exe
3) Boot your OPO into fastboot mode.
4) Follow the steps in the CMD of this attached photo
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
P/S: there are a lot of guides which make your phone connect with your PC thru adb interface. so you can google around these information.
Again I'm not an expert, but I got these working, there are risks of bricking/damaging your phone. so take care
Thank you! I'll give it a try
Is this to get the international modem? @reinerlee
omarvel0us said:
Is this to get the international modem? @reinerlee
Click to expand...
Click to collapse
I don't really get you.. if you had the symptoms stated above. then you should do this.
@reinerlee i was wondering if the modem you posted is the international one to get 4g in USA with the Chinese opo?
omarvel0us said:
@reinerlee i was wondering if the modem you posted is the international one to get 4g in USA with the Chinese opo?
Click to expand...
Click to collapse
As far as i know, No. it's more on the hardware side (chipset). it can't be fixed via any software.
You can refer to this.
http://digiex.net/guides-reviews/gu...s-one-china-lte-bands-what-you-need-know.html
@reinerlee so there isn't a flashable modem to get 4g lte in USA with Chinese opo? I only get hspa +
omarvel0us said:
@reinerlee so there isn't a flashable modem to get 4g lte in USA with Chinese opo? I only get hspa +
Click to expand...
Click to collapse
dude, there's no way to do it via flashing anything. it's the hardware.
I'm having a similar issue but my phone is the International not the Chinese version, I assumed I couldn't make calls on 4g because T-mobile VoLTE isn't out yet. I'm very tempted to try this to see if it solves my terrible reception issue. What are the risks in doing this?
kyleallen5000 said:
I'm having a similar issue but my phone is the International not the Chinese version, I assumed I couldn't make calls on 4g because T-mobile VoLTE isn't out yet. I'm very tempted to try this to see if it solves my terrible reception issue. What are the risks in doing this?
Click to expand...
Click to collapse
I think, there is almost no risk of doing this. if this can't work on your phone. you can just simply swap the modem with the others one.
Thank you man. You are my God. Works fine and you solve my problem.
What problem did you have? I'm on AT&T and have trouble keeping strong LTE compared to other phones. My phone will drop to H+ and get stuck in H a lot.
Sent from my OnePlus One using Tapatalk
I was messing around flashing roms(last flash was oneplus aosp) with twrp and I lost my modem(baseband) and do not have voice or data. I tried flashing just NON-HLOS.bin but did not regain the baseband. What to do?
I was having terrible connection issues when I received my Opo.
I ended up flashing the latest CM nightly, since it includes the radio now, and that greatly improved my connection.
Before at home I was going 50% with no signal. Now it doesn't drop. I used the 7/24 build. Then went back to my PA backup.
Sent from my One using XDA Premium 4 mobile app
Awesome! This is encouraging to hear. The radio issues are my biggest gripe with the phone. Even right now as I type this it's jumping between H and H+ when I should have LTE.
Is there a separate radio file from the nightlies we can flash in the mean time?
Edit: OK LTE is back!
Sent from my OnePlus One using Tapatalk
poor reception
I flashed this modem but problem still exist. I don't have 4g coverage in my area so I basically use 3g (HSDPA+) and I noticed that the signal strength is not quite as good as other phones in the same area. And signal strength goes up and down all the time, from -80 dBm to -107 dBm and sometimes even switches to the 2g (EDGE). Also noticed that if the phone is downloading data signal strength is good, around -80 dBm. In idle signal strength goes down and became poor, around -101 dBm.
Thank you - works a treat!
Would I be right in saying that if I factory reset my phone, I would keep the radio I flashed rather than revert back to the original as it has been overwritten?
Thanks
Sent from my Nexus 7 using XDA Free mobile app
dainys said:
I flashed this modem but problem still exist. I don't have 4g coverage in my area so I basically use 3g (HSDPA+) and I noticed that the signal strength is not quite as good as other phones in the same area. And signal strength goes up and down all the time, from -80 dBm to -107 dBm and sometimes even switches to the 2g (EDGE). Also noticed that if the phone is downloading data signal strength is good, around -80 dBm. In idle signal strength goes down and became poor, around -101 dBm.
Click to expand...
Click to collapse
are you using international version or China version?
Sent from my One using XDA Free mobile app
I do get more consistent 4G/LTE signal after flashing this .. thank you!
reinerlee said:
are you using international version or China version?
Sent from my One using XDA Free mobile app
Click to expand...
Click to collapse
I'm using China version. But I don't think there is difference, people on official oneplus forum have the same inconsistent reception signal.
Yes, this modem behaves better than older versions, but still not as good as other phones.

No Incoming Calls! Help!

Hello All,
I got the Chinese OPO 16GB because it satisfied all the frequency requirements for my Carrier (Rogers Wireless, Canada).
I absolutely love the phone its an amazing device.
But I am having major issues when it comes to reception with this phone. I am coming from and iPhone 5S. This phone works very nicely with LTE and speeds are good and everything, but it has issues locking signal when it comes to 3G/HSPA. When I am indoors I get absolutely no 3G coverage at all... where I used to ger 2-3 bars with this phone thats impossible it completely loses coverage as soon as I step indoor somewhere. Just for kicks and giggles I experimented with this at the mall. I turned the phone settings to WCDMA only and managed to lock 5 bars on HSPA standing underneath a sunroof at the mall. As soon as I stepped in a covered area merely steps away from the sunroof I would lose coverage.
It is beyond me to understand how a phone can have such a sensitive antenna.
My main issue isn't 3G... Since I get LTE everywhere with this phone. But the problem is when someone is calling me the phone keeps looking for 3G signal to drop to but cant because it cant find 3G signal and all my incoming calls go to voicemail.
Anyone have any ideas? how I can fix this? or is anyone else going through the same thing I am?
Thanks in advance.
P.S I am running the latest CM Nightly.
See http://forum.xda-developers.com/showthread.php?t=2793471
zephiK said:
See http://forum.xda-developers.com/showthread.php?t=2793471
Click to expand...
Click to collapse
I have been watching that thread closely but everyone on that thread claims that they had no 3G before flashing the modem and after they did... whereas I do get 3G/H+ sometimes but reception is horrendous.
Did you change your internal settings to LTE only? Via the dialer code?
*#*#4363#*#*
NaterTots said:
Did you change your internal settings to LTE only? Via the dialer code?
*#*#4363#*#*
Click to expand...
Click to collapse
No, I either keep it on GSM/WCDMA and LTE or GSM and LTE.
GSM and LTE works better than GSM/WCDMA.
hashim71 said:
I have been watching that thread closely but everyone on that thread claims that they had no 3G before flashing the modem and after they did... whereas I do get 3G/H+ sometimes but reception is horrendous.
Click to expand...
Click to collapse
What baseband are you currently using? Type it out (Settings -> About Phone)
zephiK said:
What baseband are you currently using? Type it out (Settings -> About Phone)
Click to expand...
Click to collapse
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
hashim71 said:
Hello All,
I got the Chinese OPO 16GB because it satisfied all the frequency requirements for my Carrier (Rogers Wireless, Canada).
I absolutely love the phone its an amazing device.
But I am having major issues when it comes to reception with this phone. I am coming from and iPhone 5S. This phone works very nicely with LTE and speeds are good and everything, but it has issues locking signal when it comes to 3G/HSPA. When I am indoors I get absolutely no 3G coverage at all... where I used to ger 2-3 bars with this phone thats impossible it completely loses coverage as soon as I step indoor somewhere. Just for kicks and giggles I experimented with this at the mall. I turned the phone settings to WCDMA only and managed to lock 5 bars on HSPA standing underneath a sunroof at the mall. As soon as I stepped in a covered area merely steps away from the sunroof I would lose coverage.
It is beyond me to understand how a phone can have such a sensitive antenna.
My main issue isn't 3G... Since I get LTE everywhere with this phone. But the problem is when someone is calling me the phone keeps looking for 3G signal to drop to but cant because it cant find 3G signal and all my incoming calls go to voicemail.
Anyone have any ideas? how I can fix this? or is anyone else going through the same thing I am?
Thanks in advance.
P.S I am running the latest CM Nightly.
Click to expand...
Click to collapse
I Have the same exact problem, the data speeds are horrendous and the signal reception is horrendous x 2. most of my calls are directly going to VM. i am on ATT and on the same base band as above. Temporarily i am using my s3 Until this problem is solved.
Edit: forgot to mention im using 64gig global version and everything stock.
vamshi88 said:
I Have the same exact problem, the data speeds are horrendous and the signal reception is horrendous x 2. most of my calls are directly going to VM. i am on ATT and on the same base band as above. Temporarily i am using my s3 Until this problem is solved.
Edit: forgot to mention im using 64gig global version and everything stock.
Click to expand...
Click to collapse
Well at least you have a spare phone, I dont. I am stuck with this, depending on my luck I may or may not receive calls. I have searched countless forums... Tried Stock, Flashing Diff roms, and even a modem.
No Luck Whatsoever
hashim71 said:
Well at least you have a spare phone, I dont. I am stuck with this, depending on my luck I may or may not receive calls. I have searched countless forums... Tried Stock, Flashing Diff roms, and even a modem.
No Luck Whatsoever
Click to expand...
Click to collapse
I feel you bro, i missed a few very important calls myself. lets just hope it gets fixed soon in the next update(if at all it can be fixed by a software update) or ill just shout at my ATT rep. Hang in there
Okay! So I have narrowed down the issue... the issue is with UMTS signal, it is super super super weak when indoors or even under a shed for that matter...
So just to test it out, I went outside and stood around for a minute until I got 3G on my phone then ran Android Terminal Emulator with the Ping google.com command
I noticed that for as long as terminal was running my phone stayed connected to 3G with full bars on HSPA+ or HSPAP without any hickups.
However, as soon as I closed the terminal, **** went down the toilet again... I went from 16 ASU and 4-5 bars to 1 bar. Then within seconds to 0 bars and then no service all of a sudden.
If that helps anyone... I feel like its a software bug somewhere.
Any dev who can help... please help me.
Much appreciated.
I don't have 4g coverage in my area so I basically use 3g (HSDPA+) and I also noticed that the signal strength is not quite as good as other phones in the same area. And signal strength goes up and down all the time, from -80 dBm (full bars) to -107 dBm (no bars) and sometimes even switches to the 2g (EDGE). Also noticed that if the phone is downloading data signal strength is good, around -80 dBm. In idle signal strength goes down to the poor, around -101 dBm (one or no bars). I'm living in good coverage area. I did a test and compared signal strength with Note3. Note3 showed stable -83 dBm strength. So definitely it is not poor operator coverage but a problem with OnePlus radio modem. Interesting that on 2G everything is fine, signal is stable and in par with Note3.
Same thing here bro... So what I am trying to look for now is to force my phone to always stay connected to HSPA+ somehow.. because HSPA+ Signal seems to be a lot more stable and stronger but it drops back down to 3G which is really really weak as you know and then eventually disconnects itself from the network.
If you find anything, do let me know.
Thanks.
Here is a video of the demo of the issue.
OnePlus One Reception Issue: http://youtu.be/gDzPf7xdPeo
Sent from my A0001 using XDA Free mobile app
Why not flash the US version of the ROM? (CM11S or OPO 4.4 AOSP)? that should also flash the modem and make it the same baseband version. The hardware is identical to the US version.
Sent from my One using Tapatalk
---------- Post added at 02:30 PM ---------- Previous post was at 02:27 PM ----------
Actually, you have the correct baseband version. Sorry.
Sent from my One using Tapatalk
---------- Post added at 02:34 PM ---------- Previous post was at 02:30 PM ----------
hashim71 said:
Okay! So I have narrowed down the issue... the issue is with UMTS signal, it is super super super weak when indoors or even under a shed for that matter...
So just to test it out, I went outside and stood around for a minute until I got 3G on my phone then ran Android Terminal Emulator with the Ping google.com command
I noticed that for as long as terminal was running my phone stayed connected to 3G with full bars on HSPA+ or HSPAP without any hickups.
However, as soon as I closed the terminal, **** went down the toilet again... I went from 16 ASU and 4-5 bars to 1 bar. Then within seconds to 0 bars and then no service all of a sudden.
If that helps anyone... I feel like its a software bug somewhere.
Any dev who can help... please help me.
Much appreciated.
Click to expand...
Click to collapse
It's definitely the toilet. Going to the toilet means dropping at least one bar. Damn toilet.
Sent from my One using Tapatalk
has anyone found a working solution to this issue? when i put my phone on 2g only, there's no real issue, but if on 3g or lte , some phone calls go to voicemail.
Have to push this thread. First week my phone worked brilliantly, now no incoming calls, straigt to VM. Haven't changed since then any setting (rooter from begin and franco Kernel).... Any ideas? It's definitely the phone, because my old phone works great with the sim card. I get SMS and Internet is also working fine
I also have this problem on an intermittent basis. Occasionally incoming calls go straight to voicemail. I've tried the 38R, 44S, and now CM 11/28 modems. Same behavior on all. It's not very frequent, but worrisome, nonetheless. I've had it happen on stock 11s and Vanir 5.0.
Reboot always seems to fix the problem.
Anyone with the same problem, or able to provide some insight would be appreciated.

Canadian OPO Owners How Is Your Signal

I want to know how good is your signal strength, with data turned on and off. My One has terrible signal strength in the GTA, where there are plenty of Bell Towers. I don't know if this is a hardware issue, or a software issue with CM11s 33r. I would like to know your experiences.
Don't know about the GTA but in Montreal, i get full signal bars and full LTE outside. Inside it can go down to one bar.
Hi,
I'm with Rogers in montreal and the 3G is very good, similar to my old nexus 3, but LTE is low in most places and easy lost inside of buildings. Also it doesn't switch fast when lost LTE. Since I don't use data very much, I leave it on 3G and I put the LTE togle in the status bar to swith it if Ineed fast data (and if I got a signal of course). Try to put it on 3G if your reception is very low. I check on the web ant this problem is common with all LTE phones because there are less towers with LTE than 3G.
oxxshadow said:
I want to know how good is your signal strength, with data turned on and off. My One has terrible signal strength in the GTA, where there are plenty of Bell Towers. I don't know if this is a hardware issue, or a software issue with CM11s 33r. I would like to know your experiences.
Click to expand...
Click to collapse
Hi - Using Rogers in the North York area I am pleasantly surprised how well the OPO picks up signal. My older iPhone 5 had less reception, though it may have at times shown more signal bars. The OPO has been good signal wise in the GTA for me on Rogers.
blandinebigard said:
Hi,
I'm with Rogers in montreal and the 3G is very good, similar to my old nexus 3, but LTE is low in most places and easy lost inside of buildings. Also it doesn't switch fast when lost LTE. Since I don't use data very much, I leave it on 3G and I put the LTE togle in the status bar to swith it if Ineed fast data (and if I got a signal of course). Try to put it on 3G if your reception is very low. I check on the web ant this problem is common with all LTE phones because there are less towers with LTE than 3G.
Click to expand...
Click to collapse
what kind of lte speeds do you get? When I have it on, they are reach a mx of 30mbs, while HSPA + reaches 4 max. do not know why
Cholerabob said:
Don't know about the GTA but in Montreal, i get full signal bars and full LTE outside. Inside it can go down to one bar.
Click to expand...
Click to collapse
strange, on average I get 1 bar inside, 2 bars outside.
There's actually a Canadian OnePlus One thread already, check here: http://forum.xda-developers.com/oneplus-one/help/canadian-oneplus-owners-t2885996
I live in the GTA and Markham, always full bars of LTE downtown, but occassionally 2 bars LTE. I always have H+ wherever I go, but when I take the GO Train, occasionally I would be on GPRS (2G). In the University I am stuck on H+ but sometimes 1-2 bars LTE.
I don't get bad signal at all. 33R modem.
blandinebigard said:
Hi,
I'm with Rogers in montreal and the 3G is very good, similar to my old nexus 3, but LTE is low in most places and easy lost inside of buildings. Also it doesn't switch fast when lost LTE. Since I don't use data very much, I leave it on 3G and I put the LTE togle in the status bar to swith it if Ineed fast data (and if I got a signal of course). Try to put it on 3G if your reception is very low. I check on the web ant this problem is common with all LTE phones because there are less towers with LTE than 3G.
Click to expand...
Click to collapse
Yes, it does give me a reception boost. However, my HPSA + speeds are terbbile
nicholaschum said:
There's actually a Canadian OnePlus One thread already, check here: http://forum.xda-developers.com/oneplus-one/help/canadian-oneplus-owners-t2885996
I live in the GTA and Markham, always full bars of LTE downtown, but occassionally 2 bars LTE. I always have H+ wherever I go, but when I take the GO Train, occasionally I would be on GPRS (2G). In the University I am stuck on H+ but sometimes 1-2 bars LTE.
I don't get bad signal at all. 33R modem.
Click to expand...
Click to collapse
What carrier are you with? In my house, I only get 1 LTE bar? Is that normal?
oxxshadow said:
What carrier are you with? In my house, I only get 1 LTE bar? Is that normal?
Click to expand...
Click to collapse
Rogers. Sure it can easily be normal. At home I sometimes only get 1-2 LTE bars.
the strange this is outside I can only get a max of 2 LTE bars....
When turning LTE off, I get great reception, but my HSPA speeds are terrible, like 4mbps
oxxshadow said:
the strange this is outside I can only get a max of 2 LTE bars....
When turning LTE off, I get great reception, but my HSPA speeds are terrible, like 4mbps
Click to expand...
Click to collapse
Chinese OPO or International OPO?
I ask because of the preloaded modem built into the phone. If you came with Chinese OPO, just flash the latest modem on your phone using fastboot a few times to make sure you wipe off the original ColorOS modem.
Works on my friend's OPO too, and he's on Rogers. He's got great signal now.
nicholaschum said:
Chinese OPO or International OPO?
I ask because of the preloaded modem built into the phone. If you came with Chinese OPO, just flash the latest modem on your phone using fastboot a few times to make sure you wipe off the original ColorOS modem.
Works on my friend's OPO too, and he's on Rogers. He's got great signal now.
Click to expand...
Click to collapse
I ma using the international One Plus One. I am currently using CM11 nightlies. The thing is turning off LTE altogether and switching to a 3G network gives me great service. But when I switch to LTE, even with LTE turned off, my service is terrible.
oxxshadow said:
I ma using the international One Plus One. I am currently using CM11 nightlies. The thing is turning off LTE altogether and switching to a 3G network gives me great service. But when I switch to LTE, even with LTE turned off, my service is terrible.
Click to expand...
Click to collapse
Go into fastboot and flash the modems in this thread: http://forum.xda-developers.com/oneplus-one/general/ref-oneplus-one-modem-collection-t2858734
Try them out, look at the chart at the bottom to compare which ones you should try. Same colors mean you only need to try each color once. This does not go the same for 33R and CM11 M8. They have different CRC32's so treat them differently.
nicholaschum said:
Go into fastboot and flash the modems in this thread: http://forum.xda-developers.com/oneplus-one/general/ref-oneplus-one-modem-collection-t2858734
Try them out, look at the chart at the bottom to compare which ones you should try. Same colors mean you only need to try each color once. This does not go the same for 33R and CM11 M8. They have different CRC32's so treat them differently.
Click to expand...
Click to collapse
Thanks for the suggestion, but you think the modem is my issue? I treid flashing several already, including the 33r, 25r and Color OS. I am currently on the Cm11 nightlies, which have their own radio. Do you think I should RMA my device?
oxxshadow said:
Thanks for the suggestion, but you think the modem is my issue? I treid flashing several already, including the 33r, 25r and Color OS. I am currently on the Cm11 nightlies, which have their own radio. Do you think I should RMA my device?
Click to expand...
Click to collapse
I don't think you should, modems aren't chips that easily go bad just like that.
You could also hack your modem if you want...
http://forum.xda-developers.com/oneplus-one/general/guide-unlock-aditional-bands-qualcomm-t2877031
nicholaschum said:
I don't think you should, modems aren't chips that easily go bad just like that.
You could also hack your modem if you want...
http://forum.xda-developers.com/oneplus-one/general/guide-unlock-aditional-bands-qualcomm-t2877031
Click to expand...
Click to collapse
I will stay on the safe side, do not want to ruin my phone further. Will Test the CM nightly modem for a bit, and hopefully by then One Plus releases a new OTA. Really considering returning the phone.
By the way, how is your signal with LTE turned off, but in your mobile networks settings you are still on an LTE network
oxxshadow said:
I will stay on the safe side, do not want to ruin my phone further. Will Test the CM nightly modem for a bit, and hopefully by then One Plus releases a new OTA. Really considering returning the phone.
By the way, how is your signal with LTE turned off, but in your mobile networks settings you are still on an LTE network
Click to expand...
Click to collapse
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nicholaschum said:
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Click to expand...
Click to collapse
I wish I can get that signal.... lol
Have you tried another phone with your SIM in it? Did you get a brand new LTE sim from Vigin ? I know bell had different sims.

Unable to send SMS

I am on Verizon and haven't had any issues in months but I started receiving this error earlier tonight. I can receive a message just fine. I have rebooted twice. Anyone else seeing anything? Stock unrooted with latest OTA. It happens with any SMS app.
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Sent from my HTC U11 using Tapatalk
ckupsco said:
I am on Verizon and haven't had any issues in months but I started receiving this error earlier tonight. I can receive a message just fine. I have rebooted twice. Anyone else seeing anything? Stock unrooted with latest OTA. It happens with any SMS app.
Sent from my HTC U11 using Tapatalk
Click to expand...
Click to collapse
We have had a lot of issues on Verizon but have not heard much from enough people, especially from the ones running pure stock. We have been having a lost signal issue where we get a slash through our network bars after a reboot, mostly rooted users after flashing something. I am hoping your issue is just a bad SIM card. But there are known issues with Verizon on this phone, I been waiting for more stock users to report anything. I don't have much advice except I would stay stock if this is the worst of your issues and maybe try getting a new SIM. I had this issue on my HTC 10 and a new SIM fixed it. Good luck buddy.
I registered just so I could say that I too have this same problem. I did the update and now I cant send text messages. I still receive them though.
jbooker82 said:
I registered just so I could say that I too have this same problem. I did the update and now I cant send text messages. I still receive them though.
Click to expand...
Click to collapse
Do you get the same error screen and message?
Sent from my HTC U11 using Tapatalk
jbooker82 said:
I registered just so I could say that I too have this same problem. I did the update and now I cant send text messages. I still receive them though.
Click to expand...
Click to collapse
I've been pure stock since June 9th. Had quite a few little issues to work through to get SMS MMS data and calling to work throughout the first month or so after launch.
May I ask what your Network mode and APN settings are?
Sent from my HTC U11 using XDA Labs
I am stock and have had no issues since that first update that fixed MMS. All settings are default . It worked early yesterday and then just stopped for no reason. This is the first time i have seen any errors, even before when there were issues, there were no errors. My network mode is GSM/WCDMA/LTE Auto, APN is vzwinternet with default settings.
ckupsco said:
I am stock and have had no issues since that first update that fixed MMS. All settings are default . It worked early yesterday and then just stopped for no reason. This is the first time i have seen any errors, even before when there were issues, there were no errors. My network mode is GSM/WCDMA/LTE Auto, APN is vzwinternet with default settings.
Click to expand...
Click to collapse
Please keep us updated on your experience as we don't have many stock users report here. If any other stock users have had issues or have not had issues we would like to hear from them as well. This Verizon issue has been a mess.
LibertyMonger said:
Please keep us updated on your experience as we don't have many stock users report here. If any other stock users have had issues or have not had issues we would like to hear from them as well. This Verizon issue has been a mess.
Click to expand...
Click to collapse
Went to a store. Got a new SIM, still no luck. Going to reset next.
Sent from my HTC U11 using Tapatalk
ckupsco said:
Went to a store. Got a new SIM, still no luck. Going to reset next.
Sent from my HTC U11 using Tapatalk
Click to expand...
Click to collapse
Factory Reset seems to have done the trick. Now to spend the rest of the day setting things back up.
I am all stock as well, and have the unlocked version on Verizon. I have had this phone since it was released with no issues. There was an update install that happened a few days ago and that is when all the problems seem to have happened.
I get that same error screen.
My network mode is GSM/WCDMA/LTE Auto, APN is vzwinternet as well.
jbooker82 said:
I am all stock as well, and have the unlocked version on Verizon. I have had this phone since it was released with no issues. There was an update install that happened a few days ago and that is when all the problems seem to have happened.
I get that same error screen.
Click to expand...
Click to collapse
Try a factory reset. It fixed it for me.
Sent from my HTC U11 using Tapatalk
ckupsco said:
Try a factory reset. It fixed it for me.
Sent from my HTC U11 using Tapatalk
Click to expand...
Click to collapse
That's good to hear. So how many months have you been using the stock U11 on Verizon without any other issues? This is good info I been wanting to hear about.
I just did a reset too, and now I am able to send SMS messages as well.
LibertyMonger said:
That's good to hear. So how many months have you been using the stock U11 on Verizon without any other issues? This is good info I been wanting to hear about.
Click to expand...
Click to collapse
No issues since before the first OTA that fixed MMS.
Sent from my HTC U11 using Tapatalk
ckupsco said:
No issues since before the first OTA that fixed MMS.
Click to expand...
Click to collapse
And you are only running with LTE band 13. Never any signal issues or slow data speed? And if you don't mind, what area do you live?
LibertyMonger said:
And you are only running with LTE band 13. Never any signal issues or slow data speed? And if you don't mind, what area do you live?
Click to expand...
Click to collapse
Yes only band 13. No issues but sometimes it can get slow in congested areas. I live outside of Charlotte and work in uptown.
Same here. Only LTE band 13 and middle of Nebraska. I have an hr commute to work through rural Nebraska and stay connected to LTE about 85% of the time according to the Open Signal app. The places I loose service is where my old original HTC One would drop down to 1X service. I have 4G LTE in places where my old phone would only have 3G, but the 4G isn't as strong of a signal as the 3G was. There is still enough to make a phone call though.
jbooker82 said:
Same here. Only LTE band 13 and middle of Nebraska. I have an hr commute to work through rural Nebraska and stay connected to LTE about 85% of the time according to the Open Signal app. The places I loose service is where my old original HTC One would drop down to 1X service. I have 4G LTE in places where my old phone would only have 3G, but the 4G isn't as strong of a signal as the 3G was. There is still enough to make a phone call though.
Click to expand...
Click to collapse
ckupsco said:
Yes only band 13. No issues but sometimes it can get slow in congested areas. I live outside of Charlotte and work in uptown.
Click to expand...
Click to collapse
Thanks a lot guy's, I was having a great experience with only band 13 on stock I had no complaints. But your input kinda confirms what I have suspected, it's probably best to stay on stock with this phone on Verizon. It is very finnicky with Verizon, Verizon does not play nice with unlocked phones outside of their network unless you are Google or Apple with an agreement with Verizon. I had to send mine in for warranty repair, I hope I get it fixed with Verizon signal working.
I'm running pure stock and have had two major issues with this phone on vsw, 1st was about on October 3rd where after losing service in the plant I work in, service never came back unless I put in an att sim card or factory reset the phone. The factory reset worked then but took 2 days to get everything dialed back in.
Now I have this EXACT issue. I can receive sms, I can receive mms, I can send mms, but I cannot send sms.
are there some settings we can change inside the apn to make this work?
This issue again cropped up after losing service inside the plant and when I tried to go outside to get it back, this happens.
ricochet1490 said:
I'm running pure stock and have had two major issues with this phone on vsw, 1st was about on October 3rd where after losing service in the plant I work in, service never came back unless I put in an att sim card or factory reset the phone. The factory reset worked then but took 2 days to get everything dialed back in.
Now I have this EXACT issue. I can receive sms, I can receive mms, I can send mms, but I cannot send sms.
are there some settings we can change inside the apn to make this work?
This issue again cropped up after losing service inside the plant and when I tried to go outside to get it back, this happens.
Click to expand...
Click to collapse
Factory reset fixed it.
Sent from my HTC U11 using Tapatalk

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