Hey everyone. So long story short, I took advantage of T-Mobile's offer to pay off my VZW contract, and purchased the Nexus 5. Now, from my extensive searches all over the internet, it is pretty apparent that this phone has a lot of signal issues. Mine, however, appears to be a bit different and I haven't really come across it yet. So this is what happens:
I have pretty good signal everywhere with T-Mobile. At home, however, it's not so great (but workable). Occasionally, I go into a spot where I lose signal. The problem is, that signal never comes back. Just today, I lost signal in my elevator. I went into the car, drove to a point where I ALWAYS have full LTE, and look at my phone: No Signal, Emergency calls only. I go into the phone status menu in the device settings, and according to the DBM, I have FULL signal (yet the top right corner indicates a little lack-of-signal triangle). The only way to "reconnect" to the network is to go to mobile network > network operators and to manually select T-Mobile after it searches for networks. Then, it reconnects to the network with full signal. Again, this isn't like the other network issues that people seem to be having, where they suddenly lose signal. My radio is fine. It transitions seamlessly between 3G and LTE. The problem, however, is that sometimes, after going into a low coverage area and losing signal, I can't get it back.
Has anybody ever had this issue? I don't think it's a hardware issue, because the phone is reporting that it is receiving signal in the status menu.
Here is an example:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent from my Nexus 5 using Tapatalk
lsmaverick31 said:
Has anybody ever had this issue? I don't think it's a hardware issue, because the phone is reporting that it is receiving signal in the status menu.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I have tmobile as well and I haven't had this problem yet. It comes out of no signal fine and usually pretty quick. Can you still make calls or does it say "mobile network not available". I would go to a tmobile store when you can and ask them. Don't call, those people don't know anything.
aooga said:
I have tmobile as well and I haven't had this problem yet. It comes out of no signal fine and usually pretty quick. Can you still make calls or does it say "mobile network not available". I would go to a tmobile store when you can and ask them. Don't call, those people don't know anything.
Click to expand...
Click to collapse
Nope. I can't make calls or send texts until I manually reconnect to the network.
Sent from my Nexus 5 using Tapatalk
lsmaverick31 said:
Nope. I can't make calls or send texts until I manually reconnect to the network.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Thats really weird. I haven't heard that before either. I know this phone has a bunch of signal problems, but I haven't hear this as one of them. As I said, try going to a tmobile store. They might be able to help by giving you a new sim card or something. If that doesn't work, I would RMA the phone.
When you say "where I normally have a good LTE signal" what are you comparing that to? When you had vzw? Or another time with the same phone on tmo? Maybe tmo isn't good in your area and you're better off with vzw? Just a thought. I had vzw for 11 years and switched to tmo April 2013. Better than vzw in my area. My N5 has no signal issues that I'm aware of
Nexus5
jbdan said:
When you say "where I normally have a good LTE signal" what are you comparing that to? When you had vzw? Or another time with the same phone on tmo? Maybe tmo isn't good in your area and you're better off with vzw? Just a thought. I had vzw for 11 years and switched to tmo April 2013. Better than vzw in my area. My N5 has no signal issues that I'm aware of
Nexus5
Click to expand...
Click to collapse
I mean that, in that same exact area, when I manually reconnect to the T-Mobile network, I have full bars of blazing fast LTE. In that same exact spot, prior to manually reconnecting, the phone was telling me that I had no signal just seconds before. I'm referring to only T-Mobile, and only the Nexus 5.
Sent from my Nexus 5 using Tapatalk
lsmaverick31 said:
I mean that, in that same exact area, when I manually reconnect to the T-Mobile network, I have full bars of blazing fast LTE. In that same exact spot, prior to manually reconnecting, the phone was telling me that I had no signal just seconds before. I'm referring to only T-Mobile, and only the Nexus 5.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Try to reflash firmware to %100 stock
Sent from my Nexus 7 using Tapatalk
Andrew149 said:
Try to reflash firmware to %100 stock
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
This is a good idea. OP: you can do a little troubleshooting and then I'd advise going to a tmo store, explaining your issue, then maybe getting another one.
Nexus5
lsmaverick31 said:
Hey everyone. So long story short, I took advantage of T-Mobile's offer to pay off my VZW contract, and purchased the Nexus 5. Now, from my extensive searches all over the internet, it is pretty apparent that this phone has a lot of signal issues. Mine, however, appears to be a bit different and I haven't really come across it yet. So this is what happens:
I have pretty good signal everywhere with T-Mobile. At home, however, it's not so great (but workable). Occasionally, I go into a spot where I lose signal. The problem is, that signal never comes back. Just today, I lost signal in my elevator. I went into the car, drove to a point where I ALWAYS have full LTE, and look at my phone: No Signal, Emergency calls only. I go into the phone status menu in the device settings, and according to the DBM, I have FULL signal (yet the top right corner indicates a little lack-of-signal triangle). The only way to "reconnect" to the network is to go to mobile network > network operators and to manually select T-Mobile after it searches for networks. Then, it reconnects to the network with full signal. Again, this isn't like the other network issues that people seem to be having, where they suddenly lose signal. My radio is fine. It transitions seamlessly between 3G and LTE. The problem, however, is that sometimes, after going into a low coverage area and losing signal, I can't get it back.
Has anybody ever had this issue? I don't think it's a hardware issue, because the phone is reporting that it is receiving signal in the status menu.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Have you tried disabling LTE and just run with 3G? Not permanently, but for testing purposes.
Sounds odd.. when i lose signal completely its in a no coverage area... makes sense right but when i step into coverage
it will lock back onto the network (EDGE) after 20 seconds or so and 10 more seconds should lock into the data (LTE/HSPA)
Demonic240 said:
Have you tried disabling LTE and just run with 3G? Not permanently, but for testing purposes.
Click to expand...
Click to collapse
I haven't tried this yet, gonna do it today. I'm just really hoping it's a SIM card issue, I hate replacing phones. But if it has to be done, then so be it.
Sent from my Nexus 5 using Tapatalk
Signal Issue
In my tmobile no issue He goning will pretty quick.
I enjoy the 3g...
I have the same issue. The phone just came from my service center which didn't acknowledge the problem. I'm at a loss as to what to do next since they don't want to replace it under warranty (they say that the phone is fine).
bpivk said:
I have the same issue. The phone just came from my service center which didn't acknowledge the problem. I'm at a loss as to what to do next since they don't want to replace it under warranty (they say that the phone is fine).
Click to expand...
Click to collapse
The problem is that, as long as you have strong service and don't lose signal, the problem is impossible to replicate. That's probably what your service center saw. I downloaded an app today to help monitor how long it takes to regain signal. If the data adds up, I plan to use it.
Sent from my Nexus 5 using Tapatalk
lsmaverick31 said:
The problem is that, as long as you have strong service and don't lose signal, the problem is impossible to replicate. That's probably what your service center saw.
Click to expand...
Click to collapse
The problem occurs even when my phone is standing still. I have it on my desk where it has a five bar reception 24/7. I never moved it at that time and it still failed on me. I even tried a different SIM with same results.
I have another question for everyone with the T-Mobile network. When I am at home, I have pretty weak signal. It is usually HSPA or, sometimes, HSPA+. However, when I try to switch to 2G in preferred network types, I cannot get any signal whatsoever. How is it possible that my phone can have 3G but cannot connect to 2G?
Sent from my Nexus 5 using Tapatalk
Signal Issue
I had the same issue. I have great LTE signal at home. When I get to work it's 3G. The phone transitions from LTE to 3G ok. When I go into the middle of the building I loose the signal completely. When I go back outside the phone never reacquires 3G. I was able to duplicate this several times.
I did a factory reset which didn't work. I called T-Mobile support. They were no help. I went into T-Mobile store and asked if they would swap out the SIM. Bingo.
New SIM card solved my problem.
Related
Ok so let me describe the issue before I go into mine.
1. Loading any app but let's say twitter...
2. Hit refresh and you notice it's taking extra long to reload.
3. Arrows next to 4G get stuck in Upstream.
4. 4G Icon disappears and NEVER comes back.
5. You're left with nothing but cell bars.
Sometimes you can be doing nothing at all and this happens. If you go into "Mobile Data" under quick settings or regular settings it states "Turning On" but it never does. Mobile Data Button will NOT respond at all.
However if you enter the settings and manually switch to 2G it (data symbol) goes blank then makes an "X" then loads back up and stays with no issue.
Now this is not a service issue because if it was the Unit by default would goto 2G. But it does not. I can reproduce this issue after a Master Reset and soft reset.
I have replicated our APN setting correctly and input them in the correct manners in a single column and this does nothing.
I assume the device is having an issue with the hand off if 4G becomes unavailable and doesn't auto switch to 2G even if the setting requires it to. But I could be wrong as I am just guessing.
How many of you are experiencing this same random issue and how/when does it happen?
How many times daily?
I'm trying to gather info to goto my resources to have this looked at if it's not just me.
EDIT: I tried this---> *#*#4636#*#* and then press “Phone Information” > Toggle Ciphering to OFF > Turn off Radio > Turn on Radio > Toggle Ciphoring to ON.
Will update results after running it all today..Try it..Should work at first..I want to see is this is final fix or a bandage fix.
I have noticed that exact behavior a few times as well.. In my case, the only way to restore data was to reboot the handset.
Updated OP
Just got off the phone with TMO Support
I am experiencing the same issue, just started this morning, the fella at TMO suggested, and he said he checked it, that my sim is an older 2G sim, and that this issue has been popping up a bit in the last few months, he suggested, and I assume that he really didnt know what to do, that I go into a TMO store and have my SIM swapped out, he said, that the older 2G sim's cant handle the newer 3G speeds and kinda self destruct.
I've got a TMO store accross the St from here and as soon as they open I will go get a new SIM to try it..
I will post more after.
BTW: setting the phone to use GSM only will get edge working..
EDIT: Called TMO Back, the next guy walked me through a bunch of troubleshooting steps, and none of it helped, while he was typing up his trouble ticket, the 4G indicator came on and the phone is working properly now.. trouble ticket still went in.. My guess, network problems on T-Mobile.
I'm having this issue too... Sometimes I have 3 bars and no data connection at all. How do T-Mobile 3G cards differ from the 2G cards? Mine has no info on it, just numbers. Now, AT&T's 3G cards are clearly marked (I'm testing TMob service, planning to jump from AT&T).
yellowdragon said:
I'm having this issue too... Sometimes I have 3 bars and no data connection at all. How do T-Mobile 3G cards differ from the 2G cards? Mine has no info on it, just numbers. Now, AT&T's 3G cards are clearly marked (I'm testing TMob service, planning to jump from AT&T).
Click to expand...
Click to collapse
I am not sure how T-Mobiles cards are identified, But I dont think its a problem with the SIM, most likely I had a newer support person on the phone who had no idea what he was talking about.
Seems to be working ok now with my "2G" sim in.
getting about 4Mb/sec down and almost 2 up.
Since switching from my N1 I have since....
1.Replaced the sim that came in the box
2.Had my data plan recoded to read android, to play nice with the towers
I think there was a third thing but I don't remember lol...but anyways I had this happen once where data stalled. The arrows weren't blinking and I had the 4g icon with full bars. I had to turn the radio off and on to reboot the radio. I am guessing it's a tmo issue as well because it hasn't happened since.
Had this issue from day 1. Have done every supposed fix offered. Nothing. TMo says its part of HTC's known issues with the device and it's a supposed to be addressed when they send out our update.
Sent from my HTC Sensation 4G using XDA App
kpjimmy said:
Since switching from my N1 I have since....
1.Replaced the sim that came in the box
2.Had my data plan recoded to read android, to play nice with the towers
I think there was a third thing but I don't remember lol...but anyways I had this happen once where data stalled. The arrows weren't blinking and I had the 4g icon with full bars. I had to turn the radio off and on to reboot the radio. I am guessing it's a tmo issue as well because it hasn't happened since.
Click to expand...
Click to collapse
Nah bro...I actually work for T-Mo..lol
My SOC is cool...My manager changed it correctly when we activated. I had a MT4G before this and the SOC is the same.
SIM is the same that came with Mytouch 4G..again same newly shaped smaller gold conductive SIM that comes with the Sensation.
This isn't on our end at all...I think your issue was similar but not the same.
Ours is definitely software related....As the post before me stated, HTC says that the update should catch this issue as they are aware of it.
Crossing fingers.
We've had many posts about these issues already. We can SAFELY say that it has nothing to do with the SIM or the type of data plan you have. I and others have confirmed this. I am still using the old 2g SIM with no numbers on the old $20 Android plan. I've had incredible 4g coverage with no data issues. My speeds are usually 6-7 Mbps average and maxing out at around 10 Mbps.
digiholic said:
We've had many posts about these issues already. We can SAFELY say that it has nothing to do with the SIM or the type of data plan you have. I and others have confirmed this. I am still using the old 2g SIM with no numbers on the old $20 Android plan. I've had incredible 4g coverage with no data issues. My speeds are usually 6-7 Mbps average and maxing out at around 10 Mbps.
Click to expand...
Click to collapse
I noticed that but I wasn't quite sure if they were honestly the EXACT same issue..So I was kinda hoping to simplify and explain it a tad bit more and go from there.
I had these issues 2. Cycling ciphering and mobile data off and on seems to have fixed issue for me. Will have to wait and see if an ota gets released.
Sent from my HTC Sensation 4G using XDA App
Well it's back doing it...It's definitely NOT handing off correctly. So that method is not a perm fix.
Just got off the live chat..this is what happened. Clearly I omitted my last name..But here is the copy and paste. YES I copied what I wrote in the OP because it was perfectly phrased..plus i didn't feel like re explaining it.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Here is the end of the chat below::::
_Gregory C: Andre, this entire chat is saved on your account.
Andre: thank you sir. i really appreciate you. i will go tomorrow morning.
Andre: i appreciate you dearly.
_Gregory C: Thank you for taking the time to do that and have a good night.
Andre: you too. i will now end the chat
_Gregory C: Thank you again.
So I am assuming they are out of Sensations. So there goes warranty exchanges guys.
Update:: So I went in the store today...I actually had to show my badge since they were so rude before. The other manager must have been off today. They exchanged no problem.
The new batch devices however all don't have the "curved glass" frame anymore. Seems responsive. My screen has a super minor curve around the edges. I assure it's NOTHING like the 1st one I had. I pray this one works because my 14 days is up Friday. Customer Care has no more Sensations to give out anymore so if you're calling in do NOT expect a Sensation and there is NOTHING comparable to it. So they won't do the exchange.
New SIM fixed my data issues, 4G all the time. - My data went from 4G sometimes at about 1.4mb to 4G all the time usually around 6-7mb
Your issue was different than this issue then. This issue is a software issue.
I have experienced the same issue as the OP in this thread.
I purchased the Sensation the day it was released and it functioned well for the first 3 days using the new SIM card but with my previous Even More Plus plan that I inherited through my Nexus One.
Later that week my phone was unable to access the internet using T-Mobile's network.
I tried fixing the phone by removing the battery for a couple of minutes
Cycling the Cipher lock several times
Manually Registering to T-Mobiles network
and more...
Phone calls and SMS worked but I was unable to receive any data. I then called T-Mobile asking if they had experienced any Data outages in my area and the representative said No. Then asked if I recently purchased the Sensation. She claimed that my issue was caused by a conflict in the Data plan that I had and I was forced to get the new 4G Data plan. (Just a marketing scam as my phone worked fine for 3 days and the same SIM works fine on my Nexus One)
Prior to making the phone call I noticed that my phone did not have an assigned IP address. Even after I manually registered the phone to T-Mobile's network.
A week later while at a concert I noticed that my phone experienced the same behaviour for no strange reason. Even when using the new "Data Plan" that T-Mobile recommended. The worst thing about it is that it drains your battery as it attempts to scan and register itself with T-Mobile.
Elvis_Freshly said:
Update:: So I went in the store today...I actually had to show my badge since they were so rude before. The other manager must have been off today. They exchanged no problem.
The new batch devices however all don't have the "curved glass" frame anymore. Seems responsive. My screen has a super minor curve around the edges. I assure it's NOTHING like the 1st one I had. I pray this one works because my 14 days is up Friday. Customer Care has no more Sensations to give out anymore so if you're calling in do NOT expect a Sensation and there is NOTHING comparable to it. So they won't do the exchange.
Click to expand...
Click to collapse
Can you take a picture of this new Sensation. It would be a shame if we get ripped off weeks after the phone was released if they release a revised version of this phone.
I'm having a similar problem and will be stopping by a tmo store later this afternoon. My phone drops to 0 bars, stays like that for about 10 seconds, loses signal with an x on the bars, then 20 seconds later I get signal back. All the while I have 4G but cannot send/recieve data. This also happens every 5 mins or so. Reboot does no help, neither does a battery pull or toggling cypher/radio. I'm really starting to get annoyed and am lucky that I have an available WiFi network while at work. This is the second Sensation that ill be returning. The first wouldn't get ANY signal at all.
Sent from my HTC Sensation 4G using XDA App
So I got my nexus 5 on Friday and its perfect none of the mentioned defects was having some small issues with the notification light but that's all. However I noticed once a day since getting it I go to use my phone and it says emergency only / Rogers and I won't be able to make calls or receive calls. Anyone else experiencing this problem ?
Sent from my Nexus 5 using xda app-developers app
I'm on Bell and for some reason sometimes I'd have no signal out of no where then it'll jump back to full bars the next second... Really annoying unless this is a normal thing for the Nexus 5
Sent from my Nexus 5 using xda app-developers app
I'm on Rogers and I get this too. I usually fix it by going into network mode and change it to 3G and back to LTE immediately.
I still get incoming calls even though I can't dial out until I do the above change.
Its network problem not the nexus 5
Sent from my Nexus 5 using Tapatalk
I have the similar problem i'm on rogers and if the signal gets weak it will show signal strength in the home screen, i can surf the internet(data), but will not send text messages or make calls, if I try to make a call it say "cellular network not available", if i turn air plane mode on then off it reconnects right away. this has never happened with my GE Galaxy S4
benetton said:
I have the similar problem i'm on rogers and if the signal gets weak it will show signal strength in the home screen, i can surf the internet(data), but will not send text messages or make calls, if I try to make a call it say "cellular network not available", if i turn air plane mode on then off it reconnects right away. this has never happened with my GE Galaxy S4
Click to expand...
Click to collapse
I have the exact same issue guys, I hope that it has nothing to do with our nexus 5's.
im getting this error too. darn! its not normal for a phone to be like that. never happened to my previous one.
there must be something wrong with the phone.
im on Fido.
but its only happening to canadian network? weird.
maybe they're torturing people who didnt buy from them? lol
It looks like I have a similar issue.
My connection sometimes gets lost. Some sort of hiccup when connected to mobile network.
No issues found on WIFI
I'm on a hspa network in Canada and wanted to report that I get worse reception with the N5 than I did with my Galaxy S2. I hope it is easy fixable with a new modem flash or other update.
Just wanted to contribute in case there is anyone working on this and wanted some more info.
I had to change my data plan because, according to T-Mobile (US) it was not compatible with the phone. I could get emails and SMS text messages but could not get Internet data services (kept being prompted to log onto the network and presented with the T-Mobile logon screen). Lost my unlimited data, which I was grandfathered into (but found out that they were throttling me at 5 GB which I don't usually hit). I knew they would eventually make me change my plan anyway and was able to get a new 4.5 GB plan at the same price. Since T-Mobile will be offering this phone very soon (tomorrow? they're taking pre-orders now), I guess a lot of long-time customers will be pushed off their unlimited data plan.
I have the same problem!! It's really annoying - mine gets dropped every 2-5 mins! Is there a way to fix it? Is it the N5 or Rogers network?
I have the same problem in Belgium:
https://productforums.google.com/forum/m/#!msg/nexus/T5ey4dttBOA/v9OaGzPxESwJ
Sent from my Nexus 5 using xda app-developers app
scutie88 said:
I have the same problem!! It's really annoying - mine gets dropped every 2-5 mins! Is there a way to fix it? Is it the N5 or Rogers network?
Click to expand...
Click to collapse
If you are constantly getting poor signal it might be the handset. If you have good signal, and can use data, but have "Emergency calls only" instead of a carrier name, it's probably a carrier issue.
I am on Fido and have randomly had the same problem. There's another thread somewhere, and most if not all people reporting the problem are Rogers/Fido customers.
trendiggity said:
If you are constantly getting poor signal it might be the handset. If you have good signal, and can use data, but have "Emergency calls only" instead of a carrier name, it's probably a carrier issue.
I am on Fido and have randomly had the same problem. There's another thread somewhere, and most if not all people reporting the problem are Rogers/Fido customers.
Click to expand...
Click to collapse
right here man
http://forum.xda-developers.com/showthread.php?t=2525583
good point though... i don't see anyone from other canadian carriers complaining.
I also have this problem. I am on Fido in BC. Sometimes it will completely cut off the network signal from full bars to no service, similar to no sim card installed. It goes back to normal in about 5-6 seconds by itself but its definitely annoying.
SeraldoBabalu said:
right here man
http://forum.xda-developers.com/showthread.php?t=2525583
good point though... i don't see anyone from other canadian carriers complaining.
Click to expand...
Click to collapse
There were some bell users complaining about it in the other thread as well
Sent from my Nexus 5 using xda app-developers app
yeah its the phone and not the network, I switched my Rogers sim to my old phone and get full bars
I too am experiencing this and i'm in the UK. Just wanted to let you know that this may be more widespread thank we think.
Same issue with Tmobile
definitely the phone and not the carrier. I have a samsung galaxy s2 and n5 and it only happens on n5. Both on tmobile in portland oregon
phishncode said:
definitely the phone and not the carrier. I have a samsung galaxy s2 and n5 and it only happens on n5. Both on tmobile in portland oregon
Click to expand...
Click to collapse
It is a software issue. I switched to a different ROM and kernel.
Cataclysm ROM and bricked Kernel.
So far, the connection is solid with this combo.
Hello All,
I got the Chinese OPO 16GB because it satisfied all the frequency requirements for my Carrier (Rogers Wireless, Canada).
I absolutely love the phone its an amazing device.
But I am having major issues when it comes to reception with this phone. I am coming from and iPhone 5S. This phone works very nicely with LTE and speeds are good and everything, but it has issues locking signal when it comes to 3G/HSPA. When I am indoors I get absolutely no 3G coverage at all... where I used to ger 2-3 bars with this phone thats impossible it completely loses coverage as soon as I step indoor somewhere. Just for kicks and giggles I experimented with this at the mall. I turned the phone settings to WCDMA only and managed to lock 5 bars on HSPA standing underneath a sunroof at the mall. As soon as I stepped in a covered area merely steps away from the sunroof I would lose coverage.
It is beyond me to understand how a phone can have such a sensitive antenna.
My main issue isn't 3G... Since I get LTE everywhere with this phone. But the problem is when someone is calling me the phone keeps looking for 3G signal to drop to but cant because it cant find 3G signal and all my incoming calls go to voicemail.
Anyone have any ideas? how I can fix this? or is anyone else going through the same thing I am?
Thanks in advance.
P.S I am running the latest CM Nightly.
See http://forum.xda-developers.com/showthread.php?t=2793471
zephiK said:
See http://forum.xda-developers.com/showthread.php?t=2793471
Click to expand...
Click to collapse
I have been watching that thread closely but everyone on that thread claims that they had no 3G before flashing the modem and after they did... whereas I do get 3G/H+ sometimes but reception is horrendous.
Did you change your internal settings to LTE only? Via the dialer code?
*#*#4363#*#*
NaterTots said:
Did you change your internal settings to LTE only? Via the dialer code?
*#*#4363#*#*
Click to expand...
Click to collapse
No, I either keep it on GSM/WCDMA and LTE or GSM and LTE.
GSM and LTE works better than GSM/WCDMA.
hashim71 said:
I have been watching that thread closely but everyone on that thread claims that they had no 3G before flashing the modem and after they did... whereas I do get 3G/H+ sometimes but reception is horrendous.
Click to expand...
Click to collapse
What baseband are you currently using? Type it out (Settings -> About Phone)
zephiK said:
What baseband are you currently using? Type it out (Settings -> About Phone)
Click to expand...
Click to collapse
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
hashim71 said:
Hello All,
I got the Chinese OPO 16GB because it satisfied all the frequency requirements for my Carrier (Rogers Wireless, Canada).
I absolutely love the phone its an amazing device.
But I am having major issues when it comes to reception with this phone. I am coming from and iPhone 5S. This phone works very nicely with LTE and speeds are good and everything, but it has issues locking signal when it comes to 3G/HSPA. When I am indoors I get absolutely no 3G coverage at all... where I used to ger 2-3 bars with this phone thats impossible it completely loses coverage as soon as I step indoor somewhere. Just for kicks and giggles I experimented with this at the mall. I turned the phone settings to WCDMA only and managed to lock 5 bars on HSPA standing underneath a sunroof at the mall. As soon as I stepped in a covered area merely steps away from the sunroof I would lose coverage.
It is beyond me to understand how a phone can have such a sensitive antenna.
My main issue isn't 3G... Since I get LTE everywhere with this phone. But the problem is when someone is calling me the phone keeps looking for 3G signal to drop to but cant because it cant find 3G signal and all my incoming calls go to voicemail.
Anyone have any ideas? how I can fix this? or is anyone else going through the same thing I am?
Thanks in advance.
P.S I am running the latest CM Nightly.
Click to expand...
Click to collapse
I Have the same exact problem, the data speeds are horrendous and the signal reception is horrendous x 2. most of my calls are directly going to VM. i am on ATT and on the same base band as above. Temporarily i am using my s3 Until this problem is solved.
Edit: forgot to mention im using 64gig global version and everything stock.
vamshi88 said:
I Have the same exact problem, the data speeds are horrendous and the signal reception is horrendous x 2. most of my calls are directly going to VM. i am on ATT and on the same base band as above. Temporarily i am using my s3 Until this problem is solved.
Edit: forgot to mention im using 64gig global version and everything stock.
Click to expand...
Click to collapse
Well at least you have a spare phone, I dont. I am stuck with this, depending on my luck I may or may not receive calls. I have searched countless forums... Tried Stock, Flashing Diff roms, and even a modem.
No Luck Whatsoever
hashim71 said:
Well at least you have a spare phone, I dont. I am stuck with this, depending on my luck I may or may not receive calls. I have searched countless forums... Tried Stock, Flashing Diff roms, and even a modem.
No Luck Whatsoever
Click to expand...
Click to collapse
I feel you bro, i missed a few very important calls myself. lets just hope it gets fixed soon in the next update(if at all it can be fixed by a software update) or ill just shout at my ATT rep. Hang in there
Okay! So I have narrowed down the issue... the issue is with UMTS signal, it is super super super weak when indoors or even under a shed for that matter...
So just to test it out, I went outside and stood around for a minute until I got 3G on my phone then ran Android Terminal Emulator with the Ping google.com command
I noticed that for as long as terminal was running my phone stayed connected to 3G with full bars on HSPA+ or HSPAP without any hickups.
However, as soon as I closed the terminal, **** went down the toilet again... I went from 16 ASU and 4-5 bars to 1 bar. Then within seconds to 0 bars and then no service all of a sudden.
If that helps anyone... I feel like its a software bug somewhere.
Any dev who can help... please help me.
Much appreciated.
I don't have 4g coverage in my area so I basically use 3g (HSDPA+) and I also noticed that the signal strength is not quite as good as other phones in the same area. And signal strength goes up and down all the time, from -80 dBm (full bars) to -107 dBm (no bars) and sometimes even switches to the 2g (EDGE). Also noticed that if the phone is downloading data signal strength is good, around -80 dBm. In idle signal strength goes down to the poor, around -101 dBm (one or no bars). I'm living in good coverage area. I did a test and compared signal strength with Note3. Note3 showed stable -83 dBm strength. So definitely it is not poor operator coverage but a problem with OnePlus radio modem. Interesting that on 2G everything is fine, signal is stable and in par with Note3.
Same thing here bro... So what I am trying to look for now is to force my phone to always stay connected to HSPA+ somehow.. because HSPA+ Signal seems to be a lot more stable and stronger but it drops back down to 3G which is really really weak as you know and then eventually disconnects itself from the network.
If you find anything, do let me know.
Thanks.
Here is a video of the demo of the issue.
OnePlus One Reception Issue: http://youtu.be/gDzPf7xdPeo
Sent from my A0001 using XDA Free mobile app
Why not flash the US version of the ROM? (CM11S or OPO 4.4 AOSP)? that should also flash the modem and make it the same baseband version. The hardware is identical to the US version.
Sent from my One using Tapatalk
---------- Post added at 02:30 PM ---------- Previous post was at 02:27 PM ----------
Actually, you have the correct baseband version. Sorry.
Sent from my One using Tapatalk
---------- Post added at 02:34 PM ---------- Previous post was at 02:30 PM ----------
hashim71 said:
Okay! So I have narrowed down the issue... the issue is with UMTS signal, it is super super super weak when indoors or even under a shed for that matter...
So just to test it out, I went outside and stood around for a minute until I got 3G on my phone then ran Android Terminal Emulator with the Ping google.com command
I noticed that for as long as terminal was running my phone stayed connected to 3G with full bars on HSPA+ or HSPAP without any hickups.
However, as soon as I closed the terminal, **** went down the toilet again... I went from 16 ASU and 4-5 bars to 1 bar. Then within seconds to 0 bars and then no service all of a sudden.
If that helps anyone... I feel like its a software bug somewhere.
Any dev who can help... please help me.
Much appreciated.
Click to expand...
Click to collapse
It's definitely the toilet. Going to the toilet means dropping at least one bar. Damn toilet.
Sent from my One using Tapatalk
has anyone found a working solution to this issue? when i put my phone on 2g only, there's no real issue, but if on 3g or lte , some phone calls go to voicemail.
Have to push this thread. First week my phone worked brilliantly, now no incoming calls, straigt to VM. Haven't changed since then any setting (rooter from begin and franco Kernel).... Any ideas? It's definitely the phone, because my old phone works great with the sim card. I get SMS and Internet is also working fine
I also have this problem on an intermittent basis. Occasionally incoming calls go straight to voicemail. I've tried the 38R, 44S, and now CM 11/28 modems. Same behavior on all. It's not very frequent, but worrisome, nonetheless. I've had it happen on stock 11s and Vanir 5.0.
Reboot always seems to fix the problem.
Anyone with the same problem, or able to provide some insight would be appreciated.
I want to know how good is your signal strength, with data turned on and off. My One has terrible signal strength in the GTA, where there are plenty of Bell Towers. I don't know if this is a hardware issue, or a software issue with CM11s 33r. I would like to know your experiences.
Don't know about the GTA but in Montreal, i get full signal bars and full LTE outside. Inside it can go down to one bar.
Hi,
I'm with Rogers in montreal and the 3G is very good, similar to my old nexus 3, but LTE is low in most places and easy lost inside of buildings. Also it doesn't switch fast when lost LTE. Since I don't use data very much, I leave it on 3G and I put the LTE togle in the status bar to swith it if Ineed fast data (and if I got a signal of course). Try to put it on 3G if your reception is very low. I check on the web ant this problem is common with all LTE phones because there are less towers with LTE than 3G.
oxxshadow said:
I want to know how good is your signal strength, with data turned on and off. My One has terrible signal strength in the GTA, where there are plenty of Bell Towers. I don't know if this is a hardware issue, or a software issue with CM11s 33r. I would like to know your experiences.
Click to expand...
Click to collapse
Hi - Using Rogers in the North York area I am pleasantly surprised how well the OPO picks up signal. My older iPhone 5 had less reception, though it may have at times shown more signal bars. The OPO has been good signal wise in the GTA for me on Rogers.
blandinebigard said:
Hi,
I'm with Rogers in montreal and the 3G is very good, similar to my old nexus 3, but LTE is low in most places and easy lost inside of buildings. Also it doesn't switch fast when lost LTE. Since I don't use data very much, I leave it on 3G and I put the LTE togle in the status bar to swith it if Ineed fast data (and if I got a signal of course). Try to put it on 3G if your reception is very low. I check on the web ant this problem is common with all LTE phones because there are less towers with LTE than 3G.
Click to expand...
Click to collapse
what kind of lte speeds do you get? When I have it on, they are reach a mx of 30mbs, while HSPA + reaches 4 max. do not know why
Cholerabob said:
Don't know about the GTA but in Montreal, i get full signal bars and full LTE outside. Inside it can go down to one bar.
Click to expand...
Click to collapse
strange, on average I get 1 bar inside, 2 bars outside.
There's actually a Canadian OnePlus One thread already, check here: http://forum.xda-developers.com/oneplus-one/help/canadian-oneplus-owners-t2885996
I live in the GTA and Markham, always full bars of LTE downtown, but occassionally 2 bars LTE. I always have H+ wherever I go, but when I take the GO Train, occasionally I would be on GPRS (2G). In the University I am stuck on H+ but sometimes 1-2 bars LTE.
I don't get bad signal at all. 33R modem.
blandinebigard said:
Hi,
I'm with Rogers in montreal and the 3G is very good, similar to my old nexus 3, but LTE is low in most places and easy lost inside of buildings. Also it doesn't switch fast when lost LTE. Since I don't use data very much, I leave it on 3G and I put the LTE togle in the status bar to swith it if Ineed fast data (and if I got a signal of course). Try to put it on 3G if your reception is very low. I check on the web ant this problem is common with all LTE phones because there are less towers with LTE than 3G.
Click to expand...
Click to collapse
Yes, it does give me a reception boost. However, my HPSA + speeds are terbbile
nicholaschum said:
There's actually a Canadian OnePlus One thread already, check here: http://forum.xda-developers.com/oneplus-one/help/canadian-oneplus-owners-t2885996
I live in the GTA and Markham, always full bars of LTE downtown, but occassionally 2 bars LTE. I always have H+ wherever I go, but when I take the GO Train, occasionally I would be on GPRS (2G). In the University I am stuck on H+ but sometimes 1-2 bars LTE.
I don't get bad signal at all. 33R modem.
Click to expand...
Click to collapse
What carrier are you with? In my house, I only get 1 LTE bar? Is that normal?
oxxshadow said:
What carrier are you with? In my house, I only get 1 LTE bar? Is that normal?
Click to expand...
Click to collapse
Rogers. Sure it can easily be normal. At home I sometimes only get 1-2 LTE bars.
the strange this is outside I can only get a max of 2 LTE bars....
When turning LTE off, I get great reception, but my HSPA speeds are terrible, like 4mbps
oxxshadow said:
the strange this is outside I can only get a max of 2 LTE bars....
When turning LTE off, I get great reception, but my HSPA speeds are terrible, like 4mbps
Click to expand...
Click to collapse
Chinese OPO or International OPO?
I ask because of the preloaded modem built into the phone. If you came with Chinese OPO, just flash the latest modem on your phone using fastboot a few times to make sure you wipe off the original ColorOS modem.
Works on my friend's OPO too, and he's on Rogers. He's got great signal now.
nicholaschum said:
Chinese OPO or International OPO?
I ask because of the preloaded modem built into the phone. If you came with Chinese OPO, just flash the latest modem on your phone using fastboot a few times to make sure you wipe off the original ColorOS modem.
Works on my friend's OPO too, and he's on Rogers. He's got great signal now.
Click to expand...
Click to collapse
I ma using the international One Plus One. I am currently using CM11 nightlies. The thing is turning off LTE altogether and switching to a 3G network gives me great service. But when I switch to LTE, even with LTE turned off, my service is terrible.
oxxshadow said:
I ma using the international One Plus One. I am currently using CM11 nightlies. The thing is turning off LTE altogether and switching to a 3G network gives me great service. But when I switch to LTE, even with LTE turned off, my service is terrible.
Click to expand...
Click to collapse
Go into fastboot and flash the modems in this thread: http://forum.xda-developers.com/oneplus-one/general/ref-oneplus-one-modem-collection-t2858734
Try them out, look at the chart at the bottom to compare which ones you should try. Same colors mean you only need to try each color once. This does not go the same for 33R and CM11 M8. They have different CRC32's so treat them differently.
nicholaschum said:
Go into fastboot and flash the modems in this thread: http://forum.xda-developers.com/oneplus-one/general/ref-oneplus-one-modem-collection-t2858734
Try them out, look at the chart at the bottom to compare which ones you should try. Same colors mean you only need to try each color once. This does not go the same for 33R and CM11 M8. They have different CRC32's so treat them differently.
Click to expand...
Click to collapse
Thanks for the suggestion, but you think the modem is my issue? I treid flashing several already, including the 33r, 25r and Color OS. I am currently on the Cm11 nightlies, which have their own radio. Do you think I should RMA my device?
oxxshadow said:
Thanks for the suggestion, but you think the modem is my issue? I treid flashing several already, including the 33r, 25r and Color OS. I am currently on the Cm11 nightlies, which have their own radio. Do you think I should RMA my device?
Click to expand...
Click to collapse
I don't think you should, modems aren't chips that easily go bad just like that.
You could also hack your modem if you want...
http://forum.xda-developers.com/oneplus-one/general/guide-unlock-aditional-bands-qualcomm-t2877031
nicholaschum said:
I don't think you should, modems aren't chips that easily go bad just like that.
You could also hack your modem if you want...
http://forum.xda-developers.com/oneplus-one/general/guide-unlock-aditional-bands-qualcomm-t2877031
Click to expand...
Click to collapse
I will stay on the safe side, do not want to ruin my phone further. Will Test the CM nightly modem for a bit, and hopefully by then One Plus releases a new OTA. Really considering returning the phone.
By the way, how is your signal with LTE turned off, but in your mobile networks settings you are still on an LTE network
oxxshadow said:
I will stay on the safe side, do not want to ruin my phone further. Will Test the CM nightly modem for a bit, and hopefully by then One Plus releases a new OTA. Really considering returning the phone.
By the way, how is your signal with LTE turned off, but in your mobile networks settings you are still on an LTE network
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nicholaschum said:
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Click to expand...
Click to collapse
I wish I can get that signal.... lol
Have you tried another phone with your SIM in it? Did you get a brand new LTE sim from Vigin ? I know bell had different sims.
I am on Verizon and haven't had any issues in months but I started receiving this error earlier tonight. I can receive a message just fine. I have rebooted twice. Anyone else seeing anything? Stock unrooted with latest OTA. It happens with any SMS app.
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ckupsco said:
I am on Verizon and haven't had any issues in months but I started receiving this error earlier tonight. I can receive a message just fine. I have rebooted twice. Anyone else seeing anything? Stock unrooted with latest OTA. It happens with any SMS app.
Sent from my HTC U11 using Tapatalk
Click to expand...
Click to collapse
We have had a lot of issues on Verizon but have not heard much from enough people, especially from the ones running pure stock. We have been having a lost signal issue where we get a slash through our network bars after a reboot, mostly rooted users after flashing something. I am hoping your issue is just a bad SIM card. But there are known issues with Verizon on this phone, I been waiting for more stock users to report anything. I don't have much advice except I would stay stock if this is the worst of your issues and maybe try getting a new SIM. I had this issue on my HTC 10 and a new SIM fixed it. Good luck buddy.
I registered just so I could say that I too have this same problem. I did the update and now I cant send text messages. I still receive them though.
jbooker82 said:
I registered just so I could say that I too have this same problem. I did the update and now I cant send text messages. I still receive them though.
Click to expand...
Click to collapse
Do you get the same error screen and message?
Sent from my HTC U11 using Tapatalk
jbooker82 said:
I registered just so I could say that I too have this same problem. I did the update and now I cant send text messages. I still receive them though.
Click to expand...
Click to collapse
I've been pure stock since June 9th. Had quite a few little issues to work through to get SMS MMS data and calling to work throughout the first month or so after launch.
May I ask what your Network mode and APN settings are?
Sent from my HTC U11 using XDA Labs
I am stock and have had no issues since that first update that fixed MMS. All settings are default . It worked early yesterday and then just stopped for no reason. This is the first time i have seen any errors, even before when there were issues, there were no errors. My network mode is GSM/WCDMA/LTE Auto, APN is vzwinternet with default settings.
ckupsco said:
I am stock and have had no issues since that first update that fixed MMS. All settings are default . It worked early yesterday and then just stopped for no reason. This is the first time i have seen any errors, even before when there were issues, there were no errors. My network mode is GSM/WCDMA/LTE Auto, APN is vzwinternet with default settings.
Click to expand...
Click to collapse
Please keep us updated on your experience as we don't have many stock users report here. If any other stock users have had issues or have not had issues we would like to hear from them as well. This Verizon issue has been a mess.
LibertyMonger said:
Please keep us updated on your experience as we don't have many stock users report here. If any other stock users have had issues or have not had issues we would like to hear from them as well. This Verizon issue has been a mess.
Click to expand...
Click to collapse
Went to a store. Got a new SIM, still no luck. Going to reset next.
Sent from my HTC U11 using Tapatalk
ckupsco said:
Went to a store. Got a new SIM, still no luck. Going to reset next.
Sent from my HTC U11 using Tapatalk
Click to expand...
Click to collapse
Factory Reset seems to have done the trick. Now to spend the rest of the day setting things back up.
I am all stock as well, and have the unlocked version on Verizon. I have had this phone since it was released with no issues. There was an update install that happened a few days ago and that is when all the problems seem to have happened.
I get that same error screen.
My network mode is GSM/WCDMA/LTE Auto, APN is vzwinternet as well.
jbooker82 said:
I am all stock as well, and have the unlocked version on Verizon. I have had this phone since it was released with no issues. There was an update install that happened a few days ago and that is when all the problems seem to have happened.
I get that same error screen.
Click to expand...
Click to collapse
Try a factory reset. It fixed it for me.
Sent from my HTC U11 using Tapatalk
ckupsco said:
Try a factory reset. It fixed it for me.
Sent from my HTC U11 using Tapatalk
Click to expand...
Click to collapse
That's good to hear. So how many months have you been using the stock U11 on Verizon without any other issues? This is good info I been wanting to hear about.
I just did a reset too, and now I am able to send SMS messages as well.
LibertyMonger said:
That's good to hear. So how many months have you been using the stock U11 on Verizon without any other issues? This is good info I been wanting to hear about.
Click to expand...
Click to collapse
No issues since before the first OTA that fixed MMS.
Sent from my HTC U11 using Tapatalk
ckupsco said:
No issues since before the first OTA that fixed MMS.
Click to expand...
Click to collapse
And you are only running with LTE band 13. Never any signal issues or slow data speed? And if you don't mind, what area do you live?
LibertyMonger said:
And you are only running with LTE band 13. Never any signal issues or slow data speed? And if you don't mind, what area do you live?
Click to expand...
Click to collapse
Yes only band 13. No issues but sometimes it can get slow in congested areas. I live outside of Charlotte and work in uptown.
Same here. Only LTE band 13 and middle of Nebraska. I have an hr commute to work through rural Nebraska and stay connected to LTE about 85% of the time according to the Open Signal app. The places I loose service is where my old original HTC One would drop down to 1X service. I have 4G LTE in places where my old phone would only have 3G, but the 4G isn't as strong of a signal as the 3G was. There is still enough to make a phone call though.
jbooker82 said:
Same here. Only LTE band 13 and middle of Nebraska. I have an hr commute to work through rural Nebraska and stay connected to LTE about 85% of the time according to the Open Signal app. The places I loose service is where my old original HTC One would drop down to 1X service. I have 4G LTE in places where my old phone would only have 3G, but the 4G isn't as strong of a signal as the 3G was. There is still enough to make a phone call though.
Click to expand...
Click to collapse
ckupsco said:
Yes only band 13. No issues but sometimes it can get slow in congested areas. I live outside of Charlotte and work in uptown.
Click to expand...
Click to collapse
Thanks a lot guy's, I was having a great experience with only band 13 on stock I had no complaints. But your input kinda confirms what I have suspected, it's probably best to stay on stock with this phone on Verizon. It is very finnicky with Verizon, Verizon does not play nice with unlocked phones outside of their network unless you are Google or Apple with an agreement with Verizon. I had to send mine in for warranty repair, I hope I get it fixed with Verizon signal working.
I'm running pure stock and have had two major issues with this phone on vsw, 1st was about on October 3rd where after losing service in the plant I work in, service never came back unless I put in an att sim card or factory reset the phone. The factory reset worked then but took 2 days to get everything dialed back in.
Now I have this EXACT issue. I can receive sms, I can receive mms, I can send mms, but I cannot send sms.
are there some settings we can change inside the apn to make this work?
This issue again cropped up after losing service inside the plant and when I tried to go outside to get it back, this happens.
ricochet1490 said:
I'm running pure stock and have had two major issues with this phone on vsw, 1st was about on October 3rd where after losing service in the plant I work in, service never came back unless I put in an att sim card or factory reset the phone. The factory reset worked then but took 2 days to get everything dialed back in.
Now I have this EXACT issue. I can receive sms, I can receive mms, I can send mms, but I cannot send sms.
are there some settings we can change inside the apn to make this work?
This issue again cropped up after losing service inside the plant and when I tried to go outside to get it back, this happens.
Click to expand...
Click to collapse
Factory reset fixed it.
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