So I bought the HTC Once E8 from Etotalk, which came with all the Chinese apps removed and the Google Play store added. I went to the ATT store to get a nano sim, and calls and texts work just fine. My issue is with the data connection. I have done a lot of google fu, and have tried the same settings that people are using for UK M8's but am still having issues. From my understanding the bands are supported, so It should just be a configuration issue.
Would anybody be able to shed some light on this for me? This is my first overseas phone, and I have only had experience with vanilla Android installs to date.
Also, the first thing I did was install the software update from HTC, which probably wasn't the smartest move. I don't see how this would affect APN settings though....
Let me know if any other info is needed, thanks in advance for any help!!
ethansc said:
So I bought the HTC Once E8 from Etotalk, which came with all the Chinese apps removed and the Google Play store added. I went to the ATT store to get a nano sim, and calls and texts work just fine. My issue is with the data connection. I have done a lot of google fu, and have tried the same settings that people are using for UK M8's but am still having issues. From my understanding the bands are supported, so It should just be a configuration issue.
Would anybody be able to shed some light on this for me? This is my first overseas phone, and I have only had experience with vanilla Android installs to date.
Also, the first thing I did was install the software update from HTC, which probably wasn't the smartest move. I don't see how this would affect APN settings though....
Let me know if any other info is needed, thanks in advance for any help!!
Click to expand...
Click to collapse
You probably lost the etotalk modrom while updating, but that shouldn't be a big deal. Though it may have overwritten the predefined APN settings?
Did you manualy check your APN settings under settings --> mobile data --> sim1 --> access point names?
matthijsph said:
You probably lost the etotalk modrom while updating, but that shouldn't be a big deal. Though it may have overwritten the predefined APN settings?
Did you manualy check your APN settings under settings --> mobile data --> sim1 --> access point names?
Click to expand...
Click to collapse
Yeah that's what I think happened, is that I lost the modrom. I wouldnt think that would affect the APN though, isn't that supposed to be unique to each country, or something of the sort? I will send Etotalk a message and ask them if there's a chance that could be it anyways.
I have indeed tried keying it in manually, trying every combination from default, to the one I got from the ATT rep, to the ones I have found online from different forums.
Fixed
I tried using the legacy cingular APN. Apparently my grandfathered unlimited data plan was on these old codes, ie. 3G only...
Thanks anyways.
Related
Hey Guys
Really hoping someone could help me out here as I LOVE this phone and do NOT want to return it.....I unlocked an HTC Surround yesterday and was able to pop in my Rogers SIM and start using the phone. However, off the Bat it would not browse. I had to configure rogers APN (rogers-core-appl1.apn) initially. This allowed me to browse ofcourse. Suddenly I noticed I was unable to send MMS or receive them.
However - eventually MY MMS's will get to the receiption although I will get a failed alert, I on the other hand will NOT get any MMS's from senders. All calls are coming in as UNKNOWN CALLER.
I had Rogers do a network refresh on my SIM yet nothing has helped. I also installed the HTC App which updates the correct Carrier Profile settings, yet NOTHING hass worked
These are my only 2 grips with the phone, MMS and CID. Other small quircks (such as wrong time stamp) I can live with...
If any experts have ANY advice - I thank you in advance.
Regards
MMS will not work on unlocked wp7 devices because it's mms settings are confirgured for the locked carrier. There is no setting in the wp7 atm that will let a user change the mms settings. Hopefully microsoft will fix this issue in the next update.
powersquad said:
MMS will not work on unlocked wp7 devices because it's mms settings are confirgured for the locked carrier. There is no setting in the wp7 atm that will let a user change the mms settings. Hopefully microsoft will fix this issue in the next update.
Click to expand...
Click to collapse
Thanks for the prompt follow up!
Just an FYI - its half working with the HTC App - I can send, but not receive. Why would MS cripple such a needed setting?!
Any idea as to whats blocking my CID?
DarthVR6 said:
Hey Guys
.....
I had Rogers do a network refresh on my SIM yet nothing has helped. I also installed the HTC App which updates the correct Carrier Profile settings, yet NOTHING hass worked
.......
Regards
Click to expand...
Click to collapse
Ensure your have CLIP (calling line identity presentation) provisioned on your account (In the HLR). I would assume this is what was checked when you called, but it might be worth checking 100%
I once had mine drop off for seemingly no cause. This resulted in every call coming in as 'Unknown Caller'
If this has happened to you, swapping phones would show the same issue.
refer: http://en.wikipedia.org/wiki/Caller_ID
(CLIP can go by other names)
I'm interested to know the cause of this, if you can post when its fixed.
hmm caller id should work regardless of which network the phone is being used on. CID is all dependent on the network provider you are using.
as for mms setting, I think it's not crippled, ms just didn't have enough time to implement this feature prob.
powersquad said:
hmm caller id should work regardless of which network the phone is being used on. CID is all dependent on the network provider you are using.
as for mms setting, I think it's not crippled, ms just didn't have enough time to implement this feature prob.
Click to expand...
Click to collapse
Well I just popped the same SIM into my Desire Z which is also unlocked and CID is working..
I can live without MMS but to not have CID work will be an issue.
Do any of you suspect removing it and adding it will help?
This most likely is a silly q but with the Carriers is there a difference with iPhone CID and non iPhone CID?
DarthVR6 said:
Well I just popped the same SIM into my Desire Z which is also unlocked and CID is working..
I can live without MMS but to not have CID work will be an issue.
Do any of you suspect removing it and adding it will help?
This most likely is a silly q but with the Carriers is there a difference with iPhone CID and non iPhone CID?
Click to expand...
Click to collapse
Only 1 setting.
removing and re-adding will have no effect if its working in another handset.
Your phone is getting the 'info', but not displaying it.
Perhaps a hard reset is in order?
-- you can confirm a handset fault by placing in the original SIM and testing CID again
I've done a full restore through settings 3 times, is there another method?
Sent from my HTC Vision using XDA App
DarthVR6 said:
I've done a full restore through settings 3 times, is there another method?
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
toss the original sim back in it.
If it works its possibly due to the provider (i dont see how tho), or you were correct and its in some way linked (again, i dont know how this would be the case)
If it doesnt work, then something is wrong with the handset.
Im not sure if the hard reset from the menu is the same as resetting via holding down the volume keys (or whatever you do, method is in the FAQ thread stuck to the top of the forums)
Is the menu just wiping your personal data? or refreshing the OS Install?
How did you unlock it?
I'm in Canada as well...I wouldn't mind paying full ticket on a samsung focus and bringing it to Bell(wife can get a good plan with work), or a Dell Venue Pro or HD7 and go with Wind....
mei_liberi_fatali said:
toss the original sim back in it.
If it works its possibly due to the provider (i dont see how tho), or you were correct and its in some way linked (again, i dont know how this would be the case)
If it doesnt work, then something is wrong with the handset.
Im not sure if the hard reset from the menu is the same as resetting via holding down the volume keys (or whatever you do, method is in the FAQ thread stuck to the top of the forums)
Is the menu just wiping your personal data? or refreshing the OS Install?
Click to expand...
Click to collapse
I have a colleague at work who also purchased the same phone and has not been able to get call display to work after unlocking it either. He is having the exact same issues - I do not suspect its a defective handset.
Over on the MSN forums - apparently it's caused by ADC which is disabled by default by Telus and it's locking to Telus's config, even if forced. Unfortunately, I need to get into the admin app but the method they provided is not for the HTC Surround
How did you unlock it?
I'm in Canada as well...I wouldn't mind paying full ticket on a samsung focus and bringing it to Bell(wife can get a good plan with work), or a Dell Venue Pro or HD7 and go with Wind....
Click to expand...
Click to collapse
Lip - Im not sure if we're allowed to link to external sites here so I'll just recommend u to google unlock htc surround - and u should be able to find the methodd. Or PM me...
DarthVR6 said:
I have a colleague at work who also purchased the same phone and has not been able to get call display to work after unlocking it either. He is having the exact same issues - I do not suspect its a defective handset.
Over on the MSN forums - apparently it's caused by ADC which is disabled by default by Telus and it's locking to Telus's config, even if forced. Unfortunately, I need to get into the admin app but the method they provided is not for the HTC Surround
Lip - Im not sure if we're allowed to link to external sites here so I'll just recommend u to google unlock htc surround - and u should be able to find the methodd. Or PM me...
Click to expand...
Click to collapse
Did you pay to unlock it?
Check out a fix here: http://social.answers.microsoft.com...7/thread/7834506f-c60d-4eb6-b04a-9829131922ee
MFG is a hidden admin app on the phone. Here are the steps -- !!! use at your own risk !!!:
Go to the phone app
Dial ##634# and click Send
When prompted for a password type 277634#*#
You should now be at "Factory Menu"
Choose "Engineer Menu"
Choose "Other Setting"
Verify that "Set ADC" is set to Enable
From the "Other Setting" page, choose "Set network profile"
You should now be on the "Set network profile" page and in the bottom half of the window you should see a list of *.xml files. These appear to be the network configuration files.
Look at the filenames for the config files and take your best guess at which one to choose for your provider. I'm on AT&T and I fixed the MMS problem by choosing "_PROV_ATT_US_310_410.xml"
After you choose that *.xml profile, your MMS should be working.
DarthVR6 said:
Hey Guys
Really hoping someone could help me out here as I LOVE this phone and do NOT want to return it.....I unlocked an HTC Surround yesterday and was able to pop in my Rogers SIM and start using the phone. However, off the Bat it would not browse. I had to configure rogers APN (rogers-core-appl1.apn) initially. This allowed me to browse ofcourse. Suddenly I noticed I was unable to send MMS or receive them.
However - eventually MY MMS's will get to the receiption although I will get a failed alert, I on the other hand will NOT get any MMS's from senders. All calls are coming in as UNKNOWN CALLER.
I had Rogers do a network refresh on my SIM yet nothing has helped. I also installed the HTC App which updates the correct Carrier Profile settings, yet NOTHING hass worked
These are my only 2 grips with the phone, MMS and CID. Other small quircks (such as wrong time stamp) I can live with...
If any experts have ANY advice - I thank you in advance.
Regards
Click to expand...
Click to collapse
Can you return the phone to telus after unlocking it?
i.mac said:
Can you return the phone to telus after unlocking it?
Click to expand...
Click to collapse
you should be able to. i don't see why they would have an issue with this. most OEMs just reflash and refurb it.
Same CID issue here on Fido in canada.
Phone was sucessfully unlocked, data is working fine after APN configuration (don't care for or use MMS anymore)
But CID not working, is a biggie! Phone is going back as fast as it was purchased!
Sounds like it's a network issue. Rogers/Fido have problems but Bell (according to another post on XDA) did not. Bell and Telus have the same network.
nakadm said:
Same CID issue here on Fido in canada.
Phone was sucessfully unlocked, data is working fine after APN configuration (don't care for or use MMS anymore)
But CID not working, is a biggie! Phone is going back as fast as it was purchased!
Click to expand...
Click to collapse
let me know if Telus gave you any issues in returning the phone unlocked.
I will test bell and TELUS SIM cards if I can before returning the phone.
I will report back shortly.
i.mac said:
let me know if Telus gave you any issues in returning the phone unlocked.
Click to expand...
Click to collapse
I was able to return it without ANY issues.
Also - the MFG hack is not applicable to the HTC's apparently, it's only good for the LG's. I tried this already before returning it.
Hi all
As a T-mobile UK customer I have been finding that I lose internet on my phone every 6 or 7 days, typically lasting for about 6 hours.
During my last converstaion with support I mentioned that i had the following in the APN settings
[email protected]
They seem to think that it might be a Tmobile USA profile and hence the problem (how the wrong APN could work for 95% of the time is beyond me).
I did take the handset to the USA last year but did not have data roaming turned on. Does anyone know how i ended up with the wrong APN? A quick google search returns no results for the APN listed...
I have since manually changed the APN and things seem ok (for now).
imaginarynumber said:
Hi all
As a T-mobile UK customer I have been finding that I lose internet on my phone every 6 or 7 days, typically lasting for about 6 hours.
During my last converstaion with support I mentioned that i had the following in the APN settings
[email protected]
They seem to think that it might be a Tmobile USA profile and hence the problem (how the wrong APN could work for 95% of the time is beyond me).
I did take the handset to the USA last year but did not have data roaming turned on. Does anyone know how i ended up with the wrong APN? A quick google search returns no results for the APN listed...
I have since manually changed the APN and things seem ok (for now).
Click to expand...
Click to collapse
Whoops.... I have just found out where the the APN settings came from.
In an attempt to get my MMS working I just ran the HTC Connection Manager. For the first time in 1.5 years my MMS is working but I have noticed that my new APN settings say [email protected]
So it seems that HTC use APNs that T-mobile UK are not familiar with? Annoyingly I have no way of viewing the new APN or editing it
Does anyone know which settings the HTC connection manager uses? I am concerned that although MMS is working, if my internet connection goes down again, the UK helpdesk might just shrug their shoulders and pass the buck to HTC, who in turn will pass it back
Ok so I spoke to HTC UK today, they told that they have no way of finding out what APN their app uses, they suggested that I use the generic T-mobile APN that they have on their system, which I did and the MMS stopped working again.... so I ran their app and alll is fine again (for now).
I guess that I will have to try to email HTC. It is rather annoying that MS decided that customers shouldn't be allowed to see existing APNs.
I do have a dev account, tbh I only subscribed so that I could get mango early, if that means that I can sideload something that will show me the APN in use then please feel free to point me in the right direction.
Cheers
I noticed that under Network settings for Global or GSM, the New APN feature to manually add an APN for different sim is gone. Looks like it's an auto detect feature now. I travel overseas for business alot and use pre-paid SIM cards. Not all prepaid sim cards have the data APN coded. I just found out on my trip here to Taiwan and couldn't get data on my phone because the option for adding the APN is no longer available. I tried multiple settings, different ROM's and no good. Only when I downgraded my firmware did the option come back. Glad I'm rooted, it sux, but had to downgrade and reflash back to the old 4.4.2 firmware/rUU and run custom ROM. Until this is addressed by verizon, there will be no way to manually add an APN.
rudyo78427 said:
I noticed that under Network settings for Global or GSM, the New APN feature to manually add an APN for different sim is gone. Looks like it's an auto detect feature now. I travel overseas for business alot and use pre-paid SIM cards. Not all prepaid sim cards have the data APN coded. I just found out on my trip here to Taiwan and couldn't get data on my phone because the option for adding the APN is no longer available. I tried multiple settings, different ROM's and no good. Only when I downgraded my firmware did the option come back. Glad I'm rooted, it sux, but had to downgrade and reflash back to the old 4.4.2 firmware/rUU and run custom ROM. Until this is addressed by verizon, there will be no way to manually add an APN.
Click to expand...
Click to collapse
Adding Screen shots for reference from my testing on my device Using 4.4.2 firmware and SkyFall Rom 2.7 and 4.4.3 firmware running both SkyFall 3.2 and RKDN rom 1.4 & final version tested.
Update: Figured the APN issue thing out
Thanks to member DOTTAT for giving me the direction I needed to get the APN assignment issue resolved. I just needed to do things differently for getting the APN to load up. Basically had to to to the 'Network Preferences' section to add the network my SIM cards are registered on. This is a long list to scroll through. After I selected the network, there is multiple options to add the network type (GSM,UMTS,LTE, etc.) Had to enable three different versions then reboot the phone. After, there were two APN's that automatically populated and I was able to edit. Thanks again to DOTTAT for the direction. :laugh::good:
rudyo78427 said:
Thanks to member DOTTAT for giving me the direction I needed to get the APN assignment issue resolved. I just needed to do things differently for getting the APN to load up. Basically had to to to the 'Network Preferences' section to add the network my SIM cards are registered on. This is a long list to scroll through. After I selected the network, there is multiple options to add the network type (GSM,UMTS,LTE, etc.) Had to enable three different versions then reboot the phone. After, there were two APN's that automatically populated and I was able to edit. Thanks again to DOTTAT for the direction. :laugh::good:
Click to expand...
Click to collapse
Sounds good man... Glad this will be useful for all. Might even take some guess work out of some of the weirder apns.
dottat said:
Sounds good man... Glad this will be useful for all. Might even take some guess work out of some of the weirder apns.
Click to expand...
Click to collapse
I apologize but I did not see the steps to get the apn settings access. I've got the HTC One M7 for Verizon on 4.4.3 and can not change apn settings. What would the steps be? Thank you so much for any and all help.
thewhiz7 said:
I apologize but I did not see the steps to get the apn settings access. I've got the HTC One M7 for Verizon on 4.4.3 and can not change apn settings. What would the steps be? Thank you so much for any and all help.
Click to expand...
Click to collapse
The info is in the last couple posts.
dottat said:
The info is in the last couple posts.
Click to expand...
Click to collapse
I figured I'd bump this thread rather than start a new one... It seems I and many other Verizon M8 users have encountered the same problem:
I get no list of network APNs under "Network Preferences." There are zero entries, even though a message pops up to say the list is full.
I tried manually entering the MCC/MNC numbers for my carrier abroad (Claro Brazil) but this doesn't resolve the problem. I am stuck with only voice but no mobile data service.
Has anyone found a solution to this? Verizon tech support of course insists "just pop in the SIM and it should work automatically" as does the Brazilian carrier.
Does anybody know where in the phone the APN settings are stored, to edit them manually?
I jumped on the $250 eBay deal for this phone. Today, after installing my tmobile SIM card I can talk and text fine but the mobile data is not functioning. I've gone into the "Data Manager" menu and turned on the "mobile data"...airplane function is off....performed a factory reboot, and still nothing. What am I missing? Do I need to do an APN configuration? Being an unlocked phone, I thought it was a matter of plug and play. Data works fine in my moto g. Please help. Thanks
scrubsr1 said:
I jumped on the $250 eBay deal for this phone. Today, after installing my tmobile SIM card I can talk and text fine but the mobile data is not functioning. I've gone into the "Data Manager" menu and turned on the "mobile data"...airplane function is off....performed a factory reboot, and still nothing. What am I missing? Do I need to do an APN configuration? Being an unlocked phone, I thought it was a matter of plug and play. Data works fine in my moto g. Please help. Thanks
Click to expand...
Click to collapse
Yes, get your apn settings from Tmobile and enter inSettings, Networks,mobile networks, access point names. Create a new APN for t-mobile...save....choose the new apn. .... see if it works
Yes, sounds like you'd have to enter APN values, especially if voice and text are working. Not all phones auto populate APN values.
Not sure if these APN values are correct but it's a starting point: http://apn-settings.com/t-mobile-apn-settings-step-by-step-configuration/ . This is T-mobile's site for generic data settings for non T-Mobile phones: https://support.t-mobile.com/docs/DOC-2090
You guys were spot on...contacted tmobile and they had me up and running in less than 5 min with the proper APN config. Thanks for the help fellas.
Now if I could just get the latest software update without having to purchase the gophone SIM/plan...
Does Hotspot feature work for you?
scrubsr1 said:
You guys were spot on...contacted tmobile and they had me up and running in less than 5 min with the proper APN config. Thanks for the help fellas.
Now if I could just get the latest software update without having to purchase the gophone SIM/plan...
Click to expand...
Click to collapse
Sorry to revive such an old post, but I am thinking of doing the same thing right now ($200 for a new unlocked AT&T Flex2), and wondered if your WIFI Hotspot function on the phone works with TMobile?
I've tried other AT&T unlocked phones on TM, and when I turn on the hotspot feature, I get a network error.
Thanks.
ps. Can you post the APN settings that TM gave you?
My carrier-branded, SIM-unlocked phone, when starting up normally, will - at first - not make or receive voice calls with the APN settings for the MVNO SIM card I have (mobile data works right away). I need to manually switch to the APN settings that came preinstalled with the phone (and which contain no settings except for the APN address of the carrier that I bought the phone from), then switch back to the correct APN. Then voice calls work. If I boot up in safe mode, this dance isn't necessary. Which would suggest that there might be some app or setting on the phone that interferes somehow with the proper functioning of the voice call function.
Not sure if this is related but I also note that the VoLTE setting is always greyed out (although it's set to "On") and I never see the VoLTE icon in my status bar though with the same SIM card, I see it every time I make calls on my other phone from the same manufacturer (Samsung).
I have posted the specifics of my phone in a previous post in the subforum for that model, see below. Any suggestions on how to trouble-shoot this?
docomo A53 voice network connection problem #APN
Weird issue... Brand-new A53, docomo-branded (I live in Japan), SIM-unlocked, fully updated (last update: Oct 1). Haven't messed around with it, no root, no nothing. USIM is from IIJmio, one of the discount MVNOs here, carrier is docomo. USIM...
forum.xda-developers.com
Start uninstalling the 3rd party apps, one by one.
Reviewing their permissions may yield clues.
blackhawk said:
Start uninstalling the 3rd party apps, one by one.
Reviewing their permissions may yield clues.
Click to expand...
Click to collapse
Yeah, guess I'll have to do that. Such a hassle. Any suggestions on what sort of app to focus on first?
axel007 said:
Yeah, guess I'll have to do that. Such a hassle. Any suggestions on what sort of app to focus on first?
Click to expand...
Click to collapse
Like I said in my first post. The app also likely runs at startup. Be glad it didn't permanently alter a hidden setting...
> Like I said in my first post.
Thanks, I must have missed your first post then. Makes sense.