GSM Signal Issue - Nexus 5 Q&A, Help & Troubleshooting

Hello XDA Community,
I am from Kosovo (Europe) and I have a Nexus 5 that I ordered through Play Store. The phone is great but I have a problem with GSM Signal. In 4.4.2 I was losing signal so the only way to get back to signal was to reboot the phone. The same happened in 4.4.3 and barely in 4.4.4 but with the latest update there are many times when people try to call me but i am unreachable and the same happens when i try to call someone, I cannot reach them.
Is there anything that can be done to fix this issue (don't tell me to contact the carrier because I will not get any help) or should I just wait for a new update from Google?

norikk said:
Hello XDA Community,
I am from Kosovo (Europe) and I have a Nexus 5 that I ordered through Play Store. The phone is great but I have a problem with GSM Signal. In 4.4.2 I was losing signal so the only way to get back to signal was to reboot the phone. The same happened in 4.4.3 and barely in 4.4.4 but with the latest update there are many times when people try to call me but i am unreachable and the same happens when i try to call someone, I cannot reach them.
Is there anything that can be done to fix this issue (don't tell me to contact the carrier because I will not get any help) or should I just wait for a new update from Google?
Click to expand...
Click to collapse
Hmm how's your Sim card?

It's a micro Sim but condition looks good.

What I have noticed is that when I switch OFF the WI-FI, I do not have that issue. Anyone any idea?

Hi i have htc one x viperrom 4.1.1 last week i notice 2 or 3 times no signal and sim geting ready. I doubt that rom is problem. Someone have idea
Thanks
Sent from my HTC One X using XDA Free mobile app

bakibaraba said:
Hi i have htc one x viperrom 4.1.1 last week i notice 2 or 3 times no signal and sim geting ready. I doubt that rom is problem. Someone have idea
Thanks
Sent from my HTC One X using XDA Free mobile app
Click to expand...
Click to collapse
You're in the Nexus 5 forums mate. Don't flash anything from here.
Ask about your query here: http://forum.xda-developers.com/htc-one-x/help

Related

WiFi won't disconnect

My TMO One S wont disconnect from whatever wifi network it was connected to. I left my house and drove miles away and it shows still connected yet its obviously not and data doesn't work via the cell tower unless you turn off WiFi completely.
I have the same problem. I talked to tech support at t-mobile and they talked to HTC they had me switch out the phone. That didn't fix the problem. I can say when I wipe the phone the wifi seems to work, but after I install everything and wait a day it stops. I do like the phone and am thinking it is one of my app causing this problem. I bought a second one s for my yesterday I will see if her setup does this as well.
Sent from my HTC One S
Same issue here. I have left the house and been 15 minutes down the road and my wifi still shows as being connected to my home network. It does not do this all the time, maybe half the time. I can get it to connect to the cell network by toggling airplane mode on and then off.
I have worked out using a wifi analyzer that the wifi seem to lock up when the signal drops off, If I toggle the wifi on and off everything comes back just fine. The phone starts to find wifi signals again. I guess I am going to start uninstalling apps one at a time to try to find out witch one it is but I have over 60 so this is going to take a lot of time. I hope my wife's new phone doesn't have the problem that would make things easier to track down.
I had this problem. Do a factory reset. That'll sort it.
Sent from my HTC One S using XDA
Did a factory reset worked for a day and then started to do it again.
It is a known bug.
Hopefully will be sorted out by the 1.78 firmware update or a later one.
How do you know this is a know bug. This is the first post that I have seen on it on the web not just this site, and t-mobile and HTC said they have not seen it before, I know that could and most likely is BS, but all the same where did you get your info.
Supertech30 said:
How do you know this is a know bug. This is the first post that I have seen on it on the web not just this site, and t-mobile and HTC said they have not seen it before, I know that could and most likely is BS, but all the same where did you get your info.
Click to expand...
Click to collapse
I wrote about that to hex Europe and they confirm it to be bug.
Actually, I'm note running the 1.78 firmware with the newest radio and if I'm not mistaken, the issue isn't here...
Sent from my HTC One S using XDA
I am seeing this problem more frequently now. At my office the H1S is on Wifi all day pretty much, then I drive home which is a few miles, and it stills shows connected. Which is annoying as this means the 3G connection is not enabled.
Same here... Also not always and also it didn't happen first day to have phone, but after some days of usage...
I still haven't received the OTA (mine is Orange Spain branded)... Let's hope this has been solved.
Thanks all for letting me not filing alone... XD
bye!
I have noticed the same thing. It's probably a firmware issue as so many people are having it.
Any word on when the update will be rolled out?
Badmiker said:
I have noticed the same thing. It's probably a firmware issue as so many people are having it.
Any word on when the update will be rolled out?
Click to expand...
Click to collapse
For EU unbranded phone it's already out - which phone do you have? EU branded/unbranded/TMO?
orenfl said:
For EU unbranded phone it's already out - which phone do you have? EU branded/unbranded/TMO?
Click to expand...
Click to collapse
Is it an OTA update? I haven't had it yet.
Unbranded in the UK.
Sent from my HTC One S using Tapatalk 2
cookpass said:
Is it an OTA update? I haven't had it yet.
Unbranded in the UK.
Sent from my HTC One S using Tapatalk 2
Click to expand...
Click to collapse
try checking by yourself:
Settings-> about-> software updates-> check now
Sent from my HTC One S using XDA
My SIM free H1S does says there is no update available. I am in the UK.
pzboyz said:
My SIM free H1S does says there is no update available. I am in the UK.
Click to expand...
Click to collapse
And your software is 1.XX.401.2?
If so, what is your XX?
The one I got with my phone when purchased was 53 and now after the OTA it's 78.
orenfl said:
The one I got with my phone when purchased was 53 and now after the OTA it's 78.
Click to expand...
Click to collapse
I purchased the H1S via Amazon as soon as it was launched, it is currently on the same software version you started with too, so it is on 1.53.401.2.
orenfl said:
try checking by yourself:
Settings-> about-> software updates-> check now
Sent from my HTC One S using XDA
Click to expand...
Click to collapse
I did that, that's why I asked
Cheers though.
And its a 53.
Sent from my HTC One S using Tapatalk 2
I have noticed that after my phone is hooked to the wifi for a few minutes it seem to stop scanning for other networks. I am going to try a WIFI manger and see if that helps. I hate having to turn off and on the wifi after I leave my house.

SIM problem on my One XL (LTE)

Hi since I can't find a forum for the One XL I assume it's shared within this one.
I just got my One XL yesterday and it's been having what seems to be a SIM card problem. The phone will be normal sometimes but will lose all mobile connectivity suddenly. Is this a known problem? The connectivity comes back on its on but it could be after a few minutes or few hours. Apart from returning the phone, is there anything I can do? Note that WiFi works perfectly.
Yes sir that would be a common issue among the hox .
plau13 said:
Hi since I can't find a forum for the One XL I assume it's shared within this one.
I just got my One XL yesterday and it's been having what seems to be a SIM card problem. The phone will be normal sometimes but will lose all mobile connectivity suddenly. Is this a known problem? The connectivity comes back on its on but it could be after a few minutes or few hours. Apart from returning the phone, is there anything I can do? Note that WiFi works perfectly.
Click to expand...
Click to collapse
When you say "XL," so you mean an imported XL from Asia? Rogers? AT&T? The AT&T's the one having some radio issues. I don't think the Rogers' is. And if you imported yours there could be a number of reasons you're having connectivity issues.
@barryH_GEG: I live in Hong Kong and the One XL has the right bands for 4G and HSPA+.
@tyshemi: is there a software fix to this or is returning it the only option?
plau13 said:
Hi since I can't find a forum for the One XL I assume it's shared within this one.
I just got my One XL yesterday and it's been having what seems to be a SIM card problem. The phone will be normal sometimes but will lose all mobile connectivity suddenly. Is this a known problem? The connectivity comes back on its on but it could be after a few minutes or few hours. Apart from returning the phone, is there anything I can do? Note that WiFi works perfectly.
Click to expand...
Click to collapse
Gentlemen,
What the h.. is with this phone? I got it as well last Friday and I have exactly the same problem - it loses all mobile connectivity and only emergency calls can be done .. for which a SIM card won't be needed. It doesn't look like a software pronlem to me, it looks more like a hardware problem! I've seen this behavior immediately after I received the phone and I immediately went with the phone in a Vodafone shop. The guy did not look surprise at all. He took out the micro SIM for couple of times and after wards it worked OK. I went home and after couple oh hours it happened again!!!
@ HTC developers:
Gentlemen, are you joking with this device? What's going on in the testing team?
Indeed it is a LTE phone - and it is known already that there are lots of problems with the 4G software, but the SIM card not to be seen by the mobile? How could this be possible???
Please do something about this!
I will send back this device immediately!
Cheers
I myself have exchanged my HOX for this issue twice now. AT&T knows about this issue and refers to it as a manufacturing defect with the SIM card reader while not in a LTE area.
Sent from my HTC One X using xda premium
In Australia, we have this issue on our 32GB One XL. Apparently it's a particular version of micro SIM. One specific version has this issue, the other doest.
I've seen it happen a couple of times on mine since I got it. If it happens again, I'm going to put some very thing pieces of paper under the sim card to make it marginally thicker and press firmer against the contacts when it's inserted.
plau13 said:
Hi since I can't find a forum for the One XL I assume it's shared within this one.
I just got my One XL yesterday and it's been having what seems to be a SIM card problem. The phone will be normal sometimes but will lose all mobile connectivity suddenly. Is this a known problem? The connectivity comes back on its on but it could be after a few minutes or few hours. Apart from returning the phone, is there anything I can do? Note that WiFi works perfectly.
Click to expand...
Click to collapse
by all mobile connectively u mean wifi too?
i have this problem too.dont lose wife though..and i am not sure its hardware or system fault.... since i failed to notice it when i was using stock.. so i having feeling its something after rooting
so i reverted to stock .. and haven't got any troubles yet.. hopefully it doesnt come back .. i have been using it heavily too
Edit: never mind it dropped signal twice already now
dkirchik said:
I myself have exchanged my HOX for this issue twice now. AT&T knows about this issue and refers to it as a manufacturing defect with the SIM card reader while not in a LTE area.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Hi guys,
Just to give you an update about my HTC ONE XL. Unfortunately, I have only bad news about it !
I went yesterday to Vodafone shop and they changed the micro SIM card. They gave me a different one - also a brand new one, and I have the same problem, the phone loses the connection with the SIM card. Since yesterday it happened already twice! I've seen some discussions here about the WiFi. Just to mention that in my case the Wifi can be used, only the network is gone and stays gone until I restart the phone.
HTC ONE X also loses the connection with the SIM?
My micro SIM card does not have a 4G subscription anyway..
Cheers
Try putting tape on the plastic side of the microSIM to see if maybe you can get a more solid connection?
My One XL would keep loosing reception and saying "no sim" even though it was clearly working. I deactivated my SIM pin and it seems to have stopped dropping out and saying "no sim" Give it a try.
I have One XL and I have no sim issues, it could be the piece that you use. As for the signal drop, it does happen to me sometime, and I think it tries to connect at LTE then goes back 3G. Try to force 3G only then try.
Setting on network menu could help too. Try *#*#4636#*#*
Sent from my HTC One XL using Tapatalk 2
Been having the same issue and found it in the logs. Not sure if other people are seeing the same thing though. Post with info.
Hi guys,
I sent back the phone last week and yesterday I got a new one with a "newer" IMEI. Since yesterday, the phone did not lose the connection with the SIM card.
I was told that, indeed, some of the first HTC ONE XL modeles released on the market had the problem described by us on this forum/topic. The nature of the problem, hardware or software is not known to me so far but I believe it's a bit of both..
Cheers
This happened to me and updating radios to 1.88 or higher fixed it. did not work well with 1.85 radio. Radios dont come with custom roms. They have to be installed separately or with a ruu. There is a radio thread in development. You must be rooted. Ive only had 1 person tell me they still had problems after updating.. if it doesnt fix it, get another phone. Its a legit reason. Main reason for a phone is to make calls. kinda hard to do that with no mobile connection. :crying:
Edit: here is the radio thread. 1.88 or higher. 1.88 is my favorite. The telus seems to be great also. http://forum.xda-developers.com/showthread.php?t=1694012
necstlevel said:
Hi guys,
I sent back the phone last week and yesterday I got a new one with a "newer" IMEI. Since yesterday, the phone did not lose the connection with the SIM card.
I was told that, indeed, some of the first HTC ONE XL modeles released on the market had the problem described by us on this forum/topic. The nature of the problem, hardware or software is not known to me so far but I believe it's a bit of both..
Cheers
Click to expand...
Click to collapse
I recall the comments above. The connection with the SIM card was also lost for the new HTC ONE XL phone, but this time after about 40 hours !
Software running on this phone: 1.82.162.6
Android Version: 4.0.3
I have no other option but to send it back again, and go for a Samsung ..
necstlevel said:
I recall the comments above. The connection with the SIM card was also lost for the new HTC ONE XL phone, but this time after about 40 hours !
Software running on this phone: 1.82.162.6
Android Version: 4.0.3
I have no other option but to send it back again, and go for a Samsung ..
Click to expand...
Click to collapse
This SIM issue is not even looked into that's what annoys me. I am testing it on gsm mode only hopefully it doesn't drop anymore
Sent from my HTC One X using xda app-developers app
necstlevel said:
I recall the comments above. The connection with the SIM card was also lost for the new HTC ONE XL phone, but this time after about 40 hours !
Software running on this phone: 1.82.162.6
Android Version: 4.0.3
I have no other option but to send it back again, and go for a Samsung ..
Click to expand...
Click to collapse
jags_the1 said:
This SIM issue is not even looked into that's what annoys me. I am testing it on gsm mode only hopefully it doesn't drop anymore
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Did you try the 1.88 radio?
nugzo said:
Did you try the 1.88 radio?
Click to expand...
Click to collapse
No...I am testing Rogers one currently. I am in Canada anyways..Will give a shot to 1.88 radio too
Sent from my HTC One X using xda app-developers app
i have question though.. the guys who have sim problem does your network drop from 3-4 bars to 0?.. in mine i have noticed that it actually drops to 1 and then only goes to 0 bars for 2 sec.. then catches up... but if i keep it to gsm only mode.. i get full bars all the time... what do you guys think is the problem.. network or the phone has bad way to switch between the network types?
and jsut in general the network fluctuates a lot on this phone.

N5 signal problem

Hi all! Since 2 day my N5 have some problems with the signal. The sim is recognized because it ask me the pin,but i can't phone,sms and data doesn't work and i have ever no signal. What appened? I tried to use nexus root toolkit for restore the phone like google sent to me but nothing seems to changed...I have to give it back to google? :crying:
brown_89 said:
Hi all! Since 2 day my N5 have some problems with the signal. The sim is recognized because it ask me the pin,but i can't phone,sms and data doesn't work and i have ever no signal. What appened? I tried to use nexus root toolkit for restore the phone like google sent to me but nothing seems to changed...I have to give it back to google? :crying:
Click to expand...
Click to collapse
You will have to call the service provider
brown_89 said:
Hi all! Since 2 day my N5 have some problems with the signal. The sim is recognized because it ask me the pin,but i can't phone,sms and data doesn't work and i have ever no signal. What appened? I tried to use nexus root toolkit for restore the phone like google sent to me but nothing seems to changed...I have to give it back to google? :crying:
Click to expand...
Click to collapse
To return to stock use this http://forum.xda-developers.com/showthread.php?p=47156064. Let us know if it worked for you. If nothing changes you may have another issue with your phone.
Sent from my Nexus 5

[Q] Htc one s

hello everyone.
my htc one s losses network connection sometimes and stays like that for hours. i have changed from wcdma do gsm or both,but it still do that network loss ang also signal lost.
what can i do help me its boring like that i cant even call anyone. :/
Thaks
enitoro said:
hello everyone.
my htc one s losses network connection sometimes and stays like that for hours. i have changed from wcdma do gsm or both,but it still do that network loss ang also signal lost.
what can i do help me its boring like that i cant even call anyone. :/
Thaks
Click to expand...
Click to collapse
Did you recently bought the phone? Did you change any software parts? Does the phone run the stock firmware? Which carrier / radio version do you use?
LS.xD said:
Did you recently bought the phone? Did you change any software parts? Does the phone run the stock firmware? Which carrier / radio version do you use?
Click to expand...
Click to collapse
thx.
yes i recently bought this phone..i didnt changed any software parts,yes it has the stoc firmware.its unlocked..how can i upgrade my 4.2.2 system help me plz
enitoro said:
thx.
yes i recently bought this phone..i didnt changed any software parts,yes it has the stoc firmware.its unlocked..how can i upgrade my 4.2.2 system help me plz
Click to expand...
Click to collapse
Have you thought about the phone may be defect?
The one s I used to have, did this once in a blue moon. Gave it to my friend to replace his ancient HTC desire and its been starting to do it more frequently. He's had it at least a year now.
Would like to know if anyone else figures out a solution as its his only phone and he has an elderly mother nearby. If I can't sort it out I'll be helping him find a new phone.
Sent from my Nexus 4 using XDA Free mobile app

3G problems on 5.0.1

Hello everybody,
I am using a Nexus 5 for a full year now and I noticed from the beginning that I never can get 3G signal, but when I am in the nearest city I van get 4G/LTE. Last week I wanted tot know more about it so I inserted my sim into another phone and immediately I had full 3G connection. So I updated to 5.1.0 with the new radio for 5.1.0 and I still couldn't get 3G. When I googled for 3g coverance I noticed I shoud've get full 3G. however only 2G and 4G works but the problem is that there is no 4G coverance in my hometown so I am stuck at the slow 2G. I'm in the netherlands and I already tried all options in *#*#4636*#*# but I still dont get 3G. also my apn settings are correct. so my last hope is to ask here if anyone knows what to do. I'll include a picture of my baseband version etc.
Sent from my Nexus 5 using XDA Free mobile app
If it doesn't work after clean flashing factory images and trying different radio versions, it might be a hardware problem.
It's sad because I don't have any warranty anymore because I've opened the device up to replace the screen myself. Do I need to change the whole motherboard?
Sent from my Nexus 5 using XDA Free mobile app

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