Hi, I know there's some threads about this already, but they don't seem to answer my problem.
Okay so my AT&T HTC One XL won't turn on
Here is what happened. I was watching a video on youtube with the phone charging from the outlet and all of a sudden it shuts off. I'm on a custom rom so I just figured it crashed. That or it shut off because I remember the phone being kind of hot. Either way I was able to turn it on again without any problems and the battery was at 20%. I started using it normally for a while and then it shut off again. This time it didn't and hasn't turned on again
When I plug it in to the wall charger no led lights, light up and when I try Power + Volume Down to turn it on nothing happens either. I did notice though that when I plug it into my PC it recognizes it (makes the usb connecting noise), but then it immediately disconnects and continues to make the disconnecting noise.
So is there any way possible to revive this phone or do I have to replace the battery or motherboard or something?
P.S. I was on KarbonKat v1.0-4, stock kernel, hboot 2.14, S-Off and I did not perform any rooting or flashing of any kind when this happened.
You might just be experiencing a power management bug. Plug the phone into an AC charger and leave it connected for eight hours or so (don't be tempted to touch it), try to power it on using the normal method, and with the volume down + power button combo, try both of those methods with and without the device connected to the charger. If you can't revive it then chances are you have a brick. But, I'd connect it again and leave it for a day or so and try again.
Sent from my Evita
Could he also utilize safe mode? To see where his issues are ?
Sent from my Inspire 4G using Tapatalk
If the phone won't boot I don't see how that will work though. Usually if you can get the device to boot after this it'll be fine.
Sent from my Evita
mudcat242000 said:
Hi, I know there's some threads about this already, but they don't seem to answer my problem.
Okay so my AT&T HTC One XL won't turn on
Here is what happened. I was watching a video on youtube with the phone charging from the outlet and all of a sudden it shuts off. I'm on a custom rom so I just figured it crashed. That or it shut off because I remember the phone being kind of hot. Either way I was able to turn it on again without any problems and the battery was at 20%. I started using it normally for a while and then it shut off again. This time it didn't and hasn't turned on again
When I plug it in to the wall charger no led lights, light up and when I try Power + Volume Down to turn it on nothing happens either. I did notice though that when I plug it into my PC it recognizes it (makes the usb connecting noise), but then it immediately disconnects and continues to make the disconnecting noise.
So is there any way possible to revive this phone or do I have to replace the battery or motherboard or something?
P.S. I was on KarbonKat v1.0-4, stock kernel, hboot 2.14, S-Off and I did not perform any rooting or flashing of any kind when this happened.
Click to expand...
Click to collapse
You can find my thread from a little over a month ago in this section but I experienced a similar thing and well it's fatal I bought a battery and tried that but it didn't help, it's currently in the hands of datarecovery.com who are looking at it before giving me a quote to get everything off of it. I don't want to give you false hope but odds are it's toast and it seems like something that's happening more often with the XL now that it's closing in on 2 years for most people.
I read that it could because faulty power button.
Sent from my Inspire 4G using Tapatalk
timmaaa said:
You might just be experiencing a power management bug. Plug the phone into an AC charger and leave it connected for eight hours or so (don't be tempted to touch it), try to power it on using the normal method, and with the volume down + power button combo, try both of those methods with and without the device connected to the charger. If you can't revive it then chances are you have a brick. But, I'd connect it again and leave it for a day or so and try again.
Sent from my Evita
Click to expand...
Click to collapse
I tried this and unfortunately it didn't work.
I also doubt it is a power button issue because when i plug it into my PC and hold the power button it makes the usb connected noise.
I think it's safe to say that I have a new paperweight. I would just like to know if there's any guess that could be made as to why my phone died (ex: battery, motherboard, etc.) and how the PC detects it if its supposedly dead.
mudcat242000 said:
I tried this and unfortunately it didn't work.
I also doubt it is a power button issue because when i plug it into my PC and hold the power button it makes the usb connected noise.
I think it's safe to say that I have a new paperweight. I would just like to know if there's any guess that could be made as to why my phone died (ex: battery, motherboard, etc.) and how the PC detects it if its supposedly dead.
Click to expand...
Click to collapse
Your phone is possibly not completely dead, you might be able to get a jtag repair done on it. It's definitely worth a try, especially seeing that you still get the connection sound when you hook it up to your PC.
Sent from my Evita
Why is it that no one here ever suggests sending the phone to HTC? My phone bricked once (QHSUSB_DLOAD); I contacted HTC and told them my phone shut off and wouldn't come back on, which was the honest truth and seems to be your problem, and they fixed it for free (I had to pay for shipping.) Other users here have reported similar outcomes from contacting HTC, all with unlocked bootloaders. Before shelling out for JTAG I'd definitely recommend contacting HTC.
nem1yan said:
Why is it that no one here ever suggests sending the phone to HTC? My phone bricked once (QHSUSB_DLOAD); I contacted HTC and told them my phone shut off and wouldn't come back on, which was the honest truth and seems to be your problem, and they fixed it for free (I had to pay for shipping.) Other users here have reported similar outcomes from contacting HTC, all with unlocked bootloaders. Before shelling out for JTAG I'd definitely recommend contacting HTC.
Click to expand...
Click to collapse
HTC routinely charge $200 for a motherboard replacement on devices that have been modified. Plus, the vast majority of Evitas are out of their warranty period now.
Sent from my Evita
http://forum.xda-developers.com/showthread.php?t=2071358&highlight=wip
http://forum.xda-developers.com/showthread.php?t=1651149
http://forum.xda-developers.com/showthread.php?t=2319085
Call and ask first. As with others and myself, HTC has fixed devices that were outside of the warranty (both due to time and unlocked bootloader) at no cost to the owners. At worst they'll tell you it's outside of the warranty, or you'll have spent $5 in shipping for them to tell you that they can either send it back to you, or replace it for the ~$200 timmaaa has suggested.
It's definitely worth a try.
Sent from my Evita
timmaaa said:
It's definitely worth a try.
Sent from my Evita
Click to expand...
Click to collapse
I called last month and it was min $90 and nothing would be backed up all data would be wiped.
@mudcat. If you have HTC repair it ,could you ask the RMA team what exactly what your issue was, and then post here their answer? We would appreciate it.
Thanks
marknoll said:
@mudcat. If you have HTC repair it ,could you ask the RMA team what exactly what your issue was, and then post here their answer? We would appreciate it.
Thanks
Click to expand...
Click to collapse
I will definitely do that for you.
Thank you to everyone for all the help. I will contact HTC and see what they can do for me and keep you all posted.
Is there a specific HTC repair website that I go to or do I just call their number?
HTC.com
mudcat242000 said:
I will definitely do that for you.
Thank you to everyone for all the help. I will contact HTC and see what they can do for me and keep you all posted.
Click to expand...
Click to collapse
Very interested to hear what they say, please update when possible
Any update?
Related
So the wife and I were out eating and my phone died. Came home, plugged it up and there was no red led charge indicator..... waited..... and waited.... it's been an hour now, still nothing. If I hold power the capacitive buttons just flash white and go off.
Any ideas on how to bring this thing back to life?.... I purchased from Amazon 2 weeks again and really need a phone now as I have no other phone.
Make sure you are using the original wall charger that comes with the phone.
Sent from my HTC One X using XDA
Press the power button for 2-3 seconds and let go, wait about 5 seconds for it to turn on.....or press and hold volume down and power until the lights blink 6 times then release ONLY the power button. Hold volume button until screen turns on, then using the volume buttons highlight fastboot, press power button to select, then highlight reboot and press power again that'll get u going again
Sent from my HTC One X using xda premium
You will need to replace your phone. Search the forums and you will find a thread or two about this same problem. I had to return my phone because of the same exact problem. The only solution is to completely let the battery die and then recharge for 30 minutes to an hour and then the phone should turn on. But I highly recommend you get it exchanged because the next time you use it, it will suddenly turn off while there is still some battery left and you will have to let the battery die.
same problem. gotta get htc to replace dat shiet.
Leave it on the charger for several hours, wall charger not USB, and see if it helps.
Could be various things. But one thing that has happened to some people, on various Android phones, is that the battery voltage may have dropped too low. Not zero, but too low for the phone to take a charge. In that case, there is no way to bring the battery back to life, except with special battery meters with a "boost" function (which most of use don't have access to). Leaving it on the wall charger has brought phones back for a few people. Its a longshot, but can't hurt.
Safety circuit is supposed to prevent voltage from dropping too low like this. But its not fail safe.
I know that is not what the OP is doing, just a sidenote: Some people will suggest draining the phone until it shuts down to calibrate the battery meter Its a poor idea, for the reason that the safety circuit may not always work properly. When calibrating the meter, its more than sufficient to drain to 10-20%. The meter is not that accurate anyway, and draining to zero doesn't make it any more accurate than 10-20%.
i tried that all, letting it die. letting it charge, everything.
Press and hold the power button while plugging the charger in
Sent from my HTC One XL using xda premium
didnt work. but when i plug it in to windows, i still get apx
swordsx48 said:
didnt work. but when i plug it in to windows, i still get apx
Click to expand...
Click to collapse
This happened to my EVO 3d and had to be replaced.
Other than trying a ruu back to stock I'm out of ideas
Sent from my HTC One XL using xda premium
It comes up as apx? Have u tried
Adb devices
and
fastboot devices
While plugged in to see if either recognize it??
if one of them do than this should be a simple fix.
If adb recognizes it then
adb reboot
If fastboot recognizes it do
fastboot erase cache
fastboot reboot
i tried adb devices and fastboot devices while plugged in and neither recognize it you gave me a sliver of hope
swordsx48 said:
didnt work. but when i plug it in to windows, i still get apx
Click to expand...
Click to collapse
Apx mode is tegra thing. Wrong forum.
Sent from my HTC One XL using xda app-developers app
sorry,i was googling and came across this thread and didnt notice.
swordsx48 said:
sorry,i was googling and came across this thread and didnt notice.
Click to expand...
Click to collapse
No worries.
Mine did the same thing. Went 100% dead. After a few random reboots the days leading up, it finally went off when I noticed it had really low battery. Never to come back on.
Not even getting the red light at the top so put it in for a repair through my Telco (Telstra), (who are apparently the authorised repairer for HTC in Aus) and the mainboard was replaced. Got it back a week later fixed.
Phone had been unlocked through HTCDev but had no issues with warranty. Obviously a hardware fault as couldn't even boot.
on other phones i find using a charger that doesn't have a removable usb cable works well, and don't try to charge it from the computer.
monstermm said:
Mine did the same thing. Went 100% dead. After a few random reboots the days leading up, it finally went off when I noticed it had really low battery. Never to come back on.
Not even getting the red light at the top so put it in for a repair through my Telco (Telstra), (who are apparently the authorised repairer for HTC in Aus) and the mainboard was replaced. Got it back a week later fixed.
Phone had been unlocked through HTCDev but had no issues with warranty. Obviously a hardware fault as couldn't even boot.
Click to expand...
Click to collapse
after one hour of wall-plugging, the unit gains some heat around the camera, but no signs of charging...damn, guess I have to ask for replacement...
eh...did you root/unlock bootloader/flash roms?
I'm kinda worried that Rogers will give me a hassle for that...although it's a battery problem...
nvm...need to work on my reading skills...so unlocking bootloader is fine....
Hi,
I have found my explorer after a long time and im trying to get it to work. At the moment it does not charge/boot. It has not been htc dev unlocked and its completley stock.
What should i do?
ghori1989 said:
Hi,
I have found my explorer after a long time and im trying to get it to work. At the moment it does not charge/boot. It has not been htc dev unlocked and its completley stock.
What should i do?
Click to expand...
Click to collapse
Visit service centre
Hpsgill said:
Visit service centre
Click to expand...
Click to collapse
Im not sure if its worth it as the phone is soo old
It's possible it's a problem with the charger and/or battery. Try and borrow a compatible charger and battery from someone else (I dunno if other HTC phones use the same battery, if not, it may be hard to find someone).
Also, before doing that even, try turning on the phone while holding the volume down button. If that makes the bootloader screen appear, it may be a software issue. In this case, you could try running one of the RUUs (these are HTC issued applications which run on your computer and reinstall the stock ROM on your phone, at least that's how I understand it).
If you can't access the bootloader, it's probably a hardware issue e.g. problem with battery/charger (easy to replace) or some other important component (not so easy to replace; in this case, it's probably either send to service centre or else buy a new phone).
SifJar said:
It's possible it's a problem with the charger and/or battery. Try and borrow a compatible charger and battery from someone else (I dunno if other HTC phones use the same battery, if not, it may be hard to find someone).
Also, before doing that even, try turning on the phone while holding the volume down button. If that makes the bootloader screen appear, it may be a software issue. In this case, you could try running one of the RUUs (these are HTC issued applications which run on your computer and reinstall the stock ROM on your phone, at least that's how I understand it).
If you can't access the bootloader, it's probably a hardware issue e.g. problem with battery/charger (easy to replace) or some other important component (not so easy to replace; in this case, it's probably either send to service centre or else buy a new phone).
Click to expand...
Click to collapse
I have tried to use my one x charger and i have tried to get into the bootloader. Im going to buy a battery and give that a go.
May be battery must be wake up with external power to battery plus and minus. Current must not be over 1,5 ampers.
Sent from my HTC Explorer A310e using Tapatalk 2
Try with a new battery
Sent from my HTC Explorer A310e using xda app-developers app
lukers said:
Anyone please?
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
ghori1989 said:
I have tried to use my one x charger and i have tried to get into the bootloader. Im going to buy a battery and give that a go.
Click to expand...
Click to collapse
Hi,
You're not going to believe this but .....
My Son's phone had the same problem and I figured an unusual way of sorting this out.
Did a lot of searching and there are many instances of HTC phones, when left discharged for weeks will not charge.
No solutions though - until now
The charger that came with the phone whistles (low buzzing noise) when the phone is disconnected.
I used this to determine that the phone, when dead, was not charging - I could hear the buzzing when the phone was connected.
Procedure I used as follows:
I warmed up the battery in my hands (told you it was unusual )
put the battery back in the phone
plugged in charger
it goes quite for a few seconds and then starts to buzz (indicating it no longer was charging)
plug out when this happens and repeat from step 3 until the buzzing stops (repeated 4 or 5 times)
once the buzzing didn't reappear indicating it was charging I left charger plugged in
after a few seconds the battery screen appeared with 0% & charging - SUCCESS
left it to charge as normal
If you don't have a (helpful) buzzing charger
you could try plugging out in the charger every 10 seconds
Thanks for all the posts. I managed to get it to boot by replacing the battery.
@haongusa your solution of warming the battery with my hands worked. I now have two batteries :silly:
wish i had seen this post a few weeks back my phone turned off and would not charge had to send it off to htc for repair, which took two weeks.
I think I bricked my one X im not sure how or why but out of the blue it just said the 10 second power off message and no longer turns on at first i was able to turn it on a few more times but now i cant.
It is not taking charge both from my computer or ac :/
when i plug it into my computer it says HID compliant device found. and the three led buttons light up every about 5-10 seconds but the top led notification doesnt turn on
If it matters
Hboot 1.14
on jokerfg jb rom
also this is a week and a half old device. if i have to replace it i will but I am more concerned with formatting it or getting it to stock before hand incase i send it in and they get it running
Uff. I have not encountered this issue. Sorry brother. Update if you find a fix.
Sent from my HTC One X+ using xda app-developers app
How did it get to that state?
What are the 5 contact looking things at the back of the phone for?
Sounds like you need to give the thing some charge, i'm sure one of those street corner shops can pop it open, macgyver some volts in, and reflash something that will boot for $30ish?
I'm not really sure, my power buttton is stuck but it retracts like a button should, but it has died and refuses to power up now. I just wanna turn it on to reformat it. or is it possible htc wont be able to turn it on themselves and when they receive it just trash the device?
gururug said:
How did it get to that state?
What are the 5 contact looking things at the back of the phone for?
Sounds like you need to give the thing some charge, i'm sure one of those street corner shops can pop it open, macgyver some volts in, and reflash something that will boot for $30ish?
Click to expand...
Click to collapse
so the battery is dead and it wont charge? if it will charge youll have to relock the boatloader and ruu to stock if u cant get in to recovery
Leave the phone on the wall charger (not USB) for several hours (overnight) and see if you can boot. You might also try to power on, or hold the power button, or try to enter hboot while the phone is plugged to the charger (after letting it charge for several hours). As at least one guy that I thought was hard bricked got his phone to boot this way.
What appears like spontaneous power off has happened to some people. So it may be nothing that you did. Hopefully, letting it charge for a few hours will fix it up.
I have the same exact problem as the OP. I have already made a thread and have tried to express my problems but I don't think people are willing to help (although some did and I appreciate it a lot) so I am going to try to get some help here. Help a brother out?
mr.5106411 said:
I have the same exact problem as the OP. I have already made a thread and have tried to express my problems but I don't think people are willing to help (although some did and I appreciate it a lot) so I am going to try to get some help here. Help a brother out?
Click to expand...
Click to collapse
I had this happen. I left it on charge (from powerpoint not USB to PC) over night and then connected back to PC. It didnt start but the pc was telling me USB device connected and disconnected when long pressing power button.
after running RUU and changing bootloader I finally got it to work. I would try the latest RUU from US / ATT as it has newest everything and see how that goes.
vangoogle said:
I had this happen. I left it on charge (from powerpoint not USB to PC) over night and then connected back to PC. It didnt start but the pc was telling me USB device connected and disconnected when long pressing power button.
after running RUU and changing bootloader I finally got it to work. I would try the latest RUU from US / ATT as it has newest everything and see how that goes.
Click to expand...
Click to collapse
Thanks for the reply but how did you RUU if the phone connects then disconnects quickly?
mr.5106411 said:
Thanks for the reply but how did you RUU if the phone connects then disconnects quickly?
Click to expand...
Click to collapse
It stays connected. I meant u can hear the Win 7 sound of connect USB when u press power and then disconnect USB if u long press power.
Sorry I cant be of more help.
i would try ruu or another usb cable
vangoogle said:
It stays connected. I meant u can hear the Win 7 sound of connect USB when u press power and then disconnect USB if u long press power.
Sorry I cant be of more help.
Click to expand...
Click to collapse
Thank you for your help so far. Ill try this tonight.
mr.5106411 said:
I have the same exact problem as the OP. I have already made a thread and have tried to express my problems but I don't think people are willing to help (although some did and I appreciate it a lot) so I am going to try to get some help here. Help a brother out?
Click to expand...
Click to collapse
I'm one of the folks who tried to help you in the other thread. Saying that you think people are unwilling to help sounds ungrateful and a bit whiny. Remember that the community here provides help for free, and that we also have lives and can't be on here to help you all the time.
Since you've tried charging (wall charger) for several hours, and tried (unsuccessfully) to get into bootloader, there isn't much else you can do. The idea of trying to run the RUU is a good one. But if you can't connect and can't run the RUU, the phone might be done. In particular, the blinking red light is not a good sign. I think there have been some other folks that have gotten this recently, and were not able to recover from it.
But keep trying to charge, and keep trying the bootloader button combo. The fact that your condition happened right after trying to restore a nandroid, leads me to believe its something that can be recovered from, and not a random hardware failure. But that is just a gut feeling, and maybe a bit too optimistic.
when my battery dies and i plug it up to charger led blinks red until it has enough juice to be powered on. you shouldn't try to power on your phone when it is blinking red, i assume that might end up killing the battery for good if you do.
Hi,
My brick is a little different than most others on this forum and searching revealed nothing. I was BL unlocked and installed a custom ROM 6 months ago. Did not have a problem since or change anything. One day, leave home with 15% battery. Go to look at my phone later in the day and it won't turn on. Get home and try and charge it, won't charge and no charging light. Seems to be hard bricked. These are the things I've tried to no avail:
Leaving it plugged in for a day, plugging into computer (which does not even recognize it), power+volume down/up/middle, holding power and then plugging in. Figuring it was dead I sent it to Rogers to be repaired, however they found that it was unlocked and quoted me $250 repair.
So:
a) what are the chances that this is a hardware issue rather than a software issue? And how did Rogers find out it was unlocked?!?
b) is there anything else I can do to revive it?
c) if I send it to HTC what are the chances they cover it under warranty as a hardware defect?
d) I am not too familiar with this last one but could JTAGing possibly revive my phone?
Thanks for your help!
tucanj said:
Hi,
My brick is a little different than most others on this forum and searching revealed nothing. I was BL unlocked and installed a custom ROM 6 months ago. Did not have a problem since or change anything. One day, leave home with 15% battery. Go to look at my phone later in the day and it won't turn on. Get home and try and charge it, won't charge and no charging light. Seems to be hard bricked. These are the things I've tried to no avail:
Leaving it plugged in for a day, plugging into computer (which does not even recognize it), power+volume down/up/middle, holding power and then plugging in. Figuring it was dead I sent it to Rogers to be repaired, however they found that it was unlocked and quoted me $250 repair.
So:
a) what are the chances that this is a hardware issue rather than a software issue? And how did Rogers find out it was unlocked?!?
b) is there anything else I can do to revive it?
c) if I send it to HTC what are the chances they cover it under warranty as a hardware defect?
d) I am not too familiar with this last one but could JTAGing possibly revive my phone?
Thanks for your help!
Click to expand...
Click to collapse
I'll assume you've tried multiple USB cords. Maybe your USB connector on your phone is just loose/broken. If that's the case Rogers probably just tested on a power supply and saw that it was unlocked. Maybe a local repair shop could take a look at it if you aren't confident cracking it open yourself.
lauterm said:
I'll assume you've tried multiple USB cords. Maybe your USB connector on your phone is just loose/broken. If that's the case Rogers probably just tested on a power supply and saw that it was unlocked. Maybe a local repair shop could take a look at it if you aren't confident cracking it open yourself.
Click to expand...
Click to collapse
Yup I have thanks. That's what I may do then...Thanks for the advice. Just seems weird that the usb connector would go at the same time that the phone drained to 0 battery.
tucanj said:
Yup I have thanks. That's what I may do then...Thanks for the advice. Just seems weird that the usb connector would go at the same time that the phone drained to 0 battery.
Click to expand...
Click to collapse
That would be a bit of a coincidence. Good luck!
Sent from my MB860 using xda app-developers app
Hey guys,
Gave my friend my HTC ONE X to use hes gave it back to me a while later saying it no longer turns on. Ive been trying to trouble shoot but have had no luck. When plugged into any power source wall or pc it wont give the led that indicates charging. I have tried with multiple chargers and cables. The device cannot be hard or soft reset because the volume buttons dont work. Instead i have taken the phone apart and manually unplugged the battery but still nothing. It has been charging for days and nothing has changed. The only positive sign is that when i plug it into my pc it is detected but windows gives me a pop up saying the device has malfunctioned.
Any advice would be greatly appreciated!
EDIT: Device is bootloader unlocked S-off rooted running TWRP and Venom rom
It looks like your friend might have bricked your phone. When the PC can recognise it, does it show up as QHSUSB_DLOAD device?
Sent from my Evita.
timmaaa said:
It looks like your friend might have bricked your phone. When the PC can recognise it, does it show up as QHSUSB_DLOAD device?
Sent from my Evita.
Click to expand...
Click to collapse
It shows up as an unknown device. I don't think he did anything with the software im more leaning towards a battery issue.
Ok. Leave the phone connected to a wall charger for at least eight hours then try turning it on. You might need to hold down the power button or hold power + volume down for it to power on. Try these before and after disconnecting it from the wall outlet.
Sent from my Evita.
timmaaa said:
Ok. Leave the phone connected to a wall charger for at least eight hours then try turning it on. You might need to hold down the power button or hold power + volume down for it to power on. Try these before and after disconnecting it from the wall outlet.
Sent from my Evita.
Click to expand...
Click to collapse
I've had it on the charger for a couple days i cant get it to turn on. The volume button rocker is broken so the volume buttons dont actually work. I tried taking it apart and pressing the volume down with power but no luck.
I'd be seriously second guessing what your friend did to the phone. I think it's bricked.
Sent from my Evita.
okay on the assumption it is bricked how should i proceed?
Either pay HTC about $200 for a new motherboard, or very a jtag repair done for about $60.
Sent from my Evita.
I'll just sell for parts...
The only part you can sell from it the way it is is the screen + digitizer. Imho it's worth the $60 to have it repaired, in fact I'd be making your friend pay whatever the cost of the repair is. He broke it, he bought it.
Sent from my Evita.
He actually already paid me for the phone and i upgraded a while ago it was just lying around so i let him borrow it until he got a new phone. I dont really want to sink $60 into a phone a dont need. Was just seeing if there was a quick fix.
You could pay 60 and sell it at 120
Sent from my One X