my phone is about 3 months old the 16gb model, i noticed last week after using whatsapp i lock the phone n the screen never came back on. did a hard reset and it came back on and worked normal. it kept happening during the course of the next 2 days so i did a factory reset still the problem persisted. now if even press the lock button the screen doesn't come back on, if i restart the phone the screen doesn't come back on either, the back light would light for a couple of seconds but not come on, i still get notification though. any advice would be helpful,
ray019 said:
my phone is about 3 months old the 16gb model, i noticed last week after using whatsapp i lock the phone n the screen never came back on. did a hard reset and it came back on and worked normal. it kept happening during the course of the next 2 days so i did a factory reset still the problem persisted. now if even press the lock button the screen doesn't come back on, if i restart the phone the screen doesn't come back on either, the back light would light for a couple of seconds but not come on, i still get notification though. any advice would be helpful,
Click to expand...
Click to collapse
If you are on 100% stock, then RMA it.
If you are on custom rom then return to stock, and test it out. If it still doing the same then rma it.
Related
Hey guys
My device is GS6, few days ago received OTA update. Updated phone like usual and all went fine. Few days later started noticing that device randomly restarting. Today it happened 4 or 5 times so far, mainly when I want to unlock screen, after swipe everything freezes and device restarts.
Also when I left phone on charge, come back to it, unplugged charger and phone is dead, won't start won't respond to anything. After pressing volume key power and home button, I managed to restart it.
What is happening to my phone. Really don't want hard reset it as all settings etc will be gone.
Sent from my SM-G920F using Tapatalk
bakili said:
Hey guys
My device is GS6, few days ago received OTA update. Updated phone like usual and all went fine. Few days later started noticing that device randomly restarting. Today it happened 4 or 5 times so far, mainly when I want to unlock screen, after swipe everything freezes and device restarts.
Also when I left phone on charge, come back to it, unplugged charger and phone is dead, won't start won't respond to anything. After pressing volume key power and home button, I managed to restart it.
What is happening to my phone. Really don't want hard reset it as all settings etc will be gone.
Sent from my SM-G920F using Tapatalk
Click to expand...
Click to collapse
same problem here, phone freezing end restarting, sometime just stop working when i try to unlock screen. help:angel:
Yesterday phone froze and restated few times, it came to stage when it wouldn't boot past Samsung logo. After numerous attempts to start it , it started.
Now I have number 6 above one of home screen folders, just appeared from nowhere. Can't remove it.
Sent from my SM-G920F using Tapatalk
Try a factory reset, maybe same app is the problem.
Done full reset and its much worse now. It woudnt boot correctly after reset, phone started up but during set up process froze and restarted a lot of times. Looks like hardware, but strange it happened straight after ota update
I just got the moto g
I had updated to marshmallow just after opening the box.
It's the second day of the device and the display just turned black all of a sudden. On screen buttons gone too.
I pressed the power button and the screen turned off. When i turned the screen on again after 5 secs the screen turned black again.
I turned the screen off and on again.
This time the screen kept blinking. It didn't turn off just the contents of the screen kept blinking.
After I rebooted the phone, the issue disappeared.
I'm not sure if it is a software bug that happened or early signs of some hardware issue. I still have the 30 days for replacement.
Rest of the device is working fine.
Has anyone found the same issue?
I am using stock software, no root.
Yes brand new stock moto g updated to m and had the exact same issue, it's happened once a day so far to me (I'm on day three of owning the phone) A reboot fixes it but it's annoy I don't want to have to reboot the device all the time. I can see it being annoying trying to get the device swapped because when I wipe the device to give it back to the shop it will be working fine :-\
It just seems to happen randomly, nothing to do with a certain app I don't think, I can't replicte it when I try to figure out the cause of it.
Hey, I have an unrooted and stock idol 3 that I was just playing a game on when suddenly the screen turned bright blue and then off. I tried to turn it on and it showed the Alcatel screen and then went blue again and this time turned off for good. I tried to go in to the recovery but that doesn't work either. I held down the power and volume for lots of time and in many different combinations also to no avail. The only thing the phone does is that the notification light turns on when the charger or usb to the computer is plugged in. Has anyone come across something like this and has any ideas how I can fix it? Any and all help will be appreciated, thank you.
Same here. Yesterday I was opening the camera app and the screen went blue. I've press the power and up button but the phone doesn't turn on.
What can I do?
I called Alcatel's customer service and they told me to send it in, luckily I didn't root my phone or anything, that's what I'm going to do. If you need to call them, the phone number is 855-368-0829
wow, that totally sucks. G/l with the repair/fix.
it looks it died simply. Can happen, nobody is perfect. Hope you get lucky with replacement.
@Cheeseball14 same thing happened to me. how did you proceed after calling the costumer service number? Were you asked to ship in the phone?
same issue as your post and others , i did call the alcatel warranty number , sent it to the Texas repair center , got my phone back , and still the same issues for the phone turned on and off , then screen turned blue , and didn't want to turn back on , then i called again, sent it again , they send me a pre paid shipping la label , hoping this time they will fix the problem, the web calls this blue screen of death
Fix Idol 3 won't turn on.
cheeseball4 said:
Hey, I have an unrooted and stock idol 3 that I was just playing a game on when suddenly the screen turned bright blue and then off. I tried to turn it on and it showed the Alcatel screen and then went blue again and this time turned off for good. I tried to go in to the recovery but that doesn't work either. I held down the power and volume for lots of time and in many different combinations also to no avail. The only thing the phone does is that the notification light turns on when the charger or usb to the computer is plugged in. Has anyone come across something like this and has any ideas how I can fix it? Any and all help will be appreciated, thank you.
Click to expand...
Click to collapse
I took mine back to seller (Bell). There they reset it to particular factory settings. Need to be careful otherwise to not erase the full system. Just a factory reset by Bell or your supplier.
Did your phone turn on? How could bell reset if it doesn't turn on like op's phone?
I know some people had the same problem with Lollipop but I hadn't any issues. Already updated to latest marshmallow. I dropped my devices a few months ago and the frame took a heavy blow from that. But the screen was working without a problem and had no damage at all. A few days ago I used my phone and took put it on the desk and connected the charger. An hour later I wanted to unlock the S6 and only the lower keys lit up.
Searched a bit and used volume down + power to restart the phone. It worked again and I immediately made a backup (used the Dev options to keep the phone on while charging).
Samsung Store denied to do anything. First they said they might reinstall the whole software by some hardware (as expensive as a two family house ) but the technican said no because they don't know if that reallyhelps or might break the phone :silly:
I tried to reinstall via Samsung switch and odin but the still the screen won't wake up after going to sleep. Sometimes it works a few times but most of the times one time.
Anyone can help me, or is my phone simply broken? :crying:
Have you tried factory reset?
Factory reset via settings menu and recovery. And reinstalled via Samsung switch and odin. Still same problem.
If the screen doesn't turn ON after it turns OFF then it could be bug of some sort . Try downgrading to the build right before the one you updated. There's a few MM builds for the S6. Say you on the latest. Downgrade to the one before that and see
yasteellutch said:
If the screen doesn't turn ON after it turns OFF then it could be bug of some sort . Try downgrading to the build right before the one you updated. There's a few MM builds for the S6. Say you on the latest. Downgrade to the one before that and see
Click to expand...
Click to collapse
Downgraded to previous version and now the display won't turn on at all. Reverted back to newest version, and stays black. Look like now I finally broke it
I used it yesterday for about an hour with the screen always on and it just worked. The screen still recognizes touch input and the pc shows me the phone has started.
Dr.Hfuhruhurr said:
Downgraded to previous version and now the display won't turn on at all. Reverted back to newest version, and stays black. Look like now I finally broke it
I used it yesterday for about an hour with the screen always on and it just worked. The screen still recognizes touch input and the pc shows me the phone has started.
Click to expand...
Click to collapse
Really whoa. OK take your S6 to a technician and ask them to check if the LCD cable is connected properly. That thing can come out easily
Just tried to restart the phone with volume down and power button and it suddenly showed the samsung boot logo. It was kinda dimmed and not the bright white it used to be but when the it finally booted up everything was fine.
Only way is a technican as you said. Sad is Samsung is not going to do that on guaranty because of the damage on the frame
I've had this phone for about 2 months now, and from the beginning, it's had an issue where it would randomly freeze, restart, and get stuck in a boot loop for random amounts of time. Sometimes it would be fine after 2 minutes, sometimes it would need 10. I kept thinking this was a firmware issue - the phone WAS rooted with TWRP installed, but none of my past phones have had this issue and hardly anybody online seems to have had it, either - and just thought that maybe installing a custom ROM would fix it, but never got around to doing so.
3 days ago, my S7 went into a boot loop again, so I just decided to put it down and let it do its thing. After 20 minutes, however, it still wasn't booting, so I booted into TWRP, and cleared the cache and Dalvik cache. Another 20 minutes later, I went into panic mode and started doing Nandroid backups of my stuff. I decided that I had no other choice but to commence with finding a ROM to replace stock. In the meantime, I just plugged it in and let it keep looping, hoping against hope that it would just fix itself like it always did.
About half an hour later, I was ready to install the ROM I'd decided on. I went and picked up my phone, but all that I saw was the screen was black, and the blue notification LED was lit up. I tried holding Vol- + Power to start booting it into TWRP, but nothing happened. The phone didn't vibrate, the screen didn't change, and the LED stayed lit. I tried holding every button combination possible, for even as long as a minute, but the phone refused to respond. I tried plugging it into my computer, but Windows didn't detect anything.
Skip to today, and the phone's battery has long since died(the LED isn't lit up, so I can only assume...), and I just decided to plug the phone in for the hell of it just to see if maybe it would maybe work again. To my astonishment, 2 minutes later, the battery icon came up on the screen, but the charging animation wasn't there. When I held Vol- + Power, the phone actually responded and restarted! Though, it wouldn't boot past the Galaxy S7 splash screen, and when I tried to boot it into TWRP, it went back to being a brick. I let it sit for about 10 minutes, plugged it in, and this time tried to get it into Download Mode, and it worked!
I downloaded the Switzerland version of the G930F firmware, flashed it in Odin, and everything seems to have worked. Odin says it succeeded, but when the phone tried to restart, it got to the splash screen, and after a few minutes, the screen went black again. When I plug it in now, the Galaxy S7 screen will come up, but now I can't seem to get into Download Mode anymore(though, it DOES still seem to respond to me pressing Vol- + Power).
Does anyone have any idea what's going on? I can only seem to find 3 or 4 other threads on various forums about this problem, but none of them have any answers. People just keep saying the usual "Hold Vol- and Power to make the phone restart", but in case I haven't made it clear, THAT ISN'T WORKING.
And before you suggest that I return it to where I bought it for a replacement or refund: I bought this phone on eBay from a seller who said it was in pretty much mint condition. When the phone arrived, there was not a dent or scratch anywhere on the phone, even around the charger port, so I have no reason to believe he was lying. When I asked him about any possible problems with the phone's operational stability the other day, he says he tested it for about 2 weeks, and that he didn't notice anything.
Sounds like a hardware fault, not much else you can do other than flashing stock and factory resetting, which you've done
Considering it had a fault from day 1 it sounds like that fault finally caught up with it
Likely scenario if sent for repair, new motherboard replacement needed