I just got the moto g
I had updated to marshmallow just after opening the box.
It's the second day of the device and the display just turned black all of a sudden. On screen buttons gone too.
I pressed the power button and the screen turned off. When i turned the screen on again after 5 secs the screen turned black again.
I turned the screen off and on again.
This time the screen kept blinking. It didn't turn off just the contents of the screen kept blinking.
After I rebooted the phone, the issue disappeared.
I'm not sure if it is a software bug that happened or early signs of some hardware issue. I still have the 30 days for replacement.
Rest of the device is working fine.
Has anyone found the same issue?
I am using stock software, no root.
Yes brand new stock moto g updated to m and had the exact same issue, it's happened once a day so far to me (I'm on day three of owning the phone) A reboot fixes it but it's annoy I don't want to have to reboot the device all the time. I can see it being annoying trying to get the device swapped because when I wipe the device to give it back to the shop it will be working fine :-\
It just seems to happen randomly, nothing to do with a certain app I don't think, I can't replicte it when I try to figure out the cause of it.
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my phone is about 3 months old the 16gb model, i noticed last week after using whatsapp i lock the phone n the screen never came back on. did a hard reset and it came back on and worked normal. it kept happening during the course of the next 2 days so i did a factory reset still the problem persisted. now if even press the lock button the screen doesn't come back on, if i restart the phone the screen doesn't come back on either, the back light would light for a couple of seconds but not come on, i still get notification though. any advice would be helpful,
ray019 said:
my phone is about 3 months old the 16gb model, i noticed last week after using whatsapp i lock the phone n the screen never came back on. did a hard reset and it came back on and worked normal. it kept happening during the course of the next 2 days so i did a factory reset still the problem persisted. now if even press the lock button the screen doesn't come back on, if i restart the phone the screen doesn't come back on either, the back light would light for a couple of seconds but not come on, i still get notification though. any advice would be helpful,
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If you are on 100% stock, then RMA it.
If you are on custom rom then return to stock, and test it out. If it still doing the same then rma it.
Background, I have a Droid Maxx that I purchased/leased from Verizon, that arrived with 6-7.2. I downgraded to 6-7 and rooted. From the time of purchase the phone would reboot a few times a week. After rooting it began to reboot usually daily or many times a day. A week ago on Saturday it rebooted and began to loop from splash screen and back off. After many restarts it went into the factory recovery and no options would work and the screen forever went black. It has been charged for days, no button combinations work, except when plugged into the computer while holding the down vol it will load the hsusb drivers will sometimes load, and occasionally when connected to the computer or wall charger the green led will light. So I took the phone into verzion and they see the same results and attempted to charge it with both a cable and wireless, same results. So they shipped a new unit to me and before shipping this old one back to them I have a few questions for ones of you that may know the answer:
Anything I can do to restore it to stock? I assume no from my research
Will they discover its rooted?
If so what will be the resulting action?
Thanks for taking the time to read this.
Hi..
It's just a guess, but I don't think they waste any time trying to figure out what happened, specially since they already gave you a new unit. I would say, Don't bother
Enviado desde mi XT1080 mediante Tapatalk
ZMaissi said:
Hi..
It's just a guess, but I don't think they waste any time trying to figure out what happened, specially since they already gave you a new unit. I would say, Don't bother
Enviado desde mi XT1080 mediante Tapatalk
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Thanks, that is sort of what I was thinking. I suspect the boot partition is corrupt. But, wasn't sure being a new customer with Verizon.
Hey can you link me something about how you downgraded your droid ultra from SU6-7.2 to SU6-7
LOL, just flash SU6-7 (CFC-obakem_verizon-user-4.4.4-SU6-7-release-keys.xml) with RSD-Lite. That's the easiest way.
rfunderburk39 said:
Background, I have a Droid Maxx that I purchased/leased from Verizon, that arrived with 6-7.2. I downgraded to 6-7 and rooted. From the time of purchase the phone would reboot a few times a week. After rooting it began to reboot usually daily or many times a day. A week ago on Saturday it rebooted and began to loop from splash screen and back off. After many restarts it went into the factory recovery and no options would work and the screen forever went black. It has been charged for days, no button combinations work, except when plugged into the computer while holding the down vol it will load the hsusb drivers will sometimes load, and occasionally when connected to the computer or wall charger the green led will light. So I took the phone into verzion and they see the same results and attempted to charge it with both a cable and wireless, same results. So they shipped a new unit to me and before shipping this old one back to them I have a few questions for ones of you that may know the answer:
Anything I can do to restore it to stock? I assume no from my research
Will they discover its rooted?
If so what will be the resulting action?
Thanks for taking the time to read this.
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Click to collapse
Possible input hopefully it helps with your issue. Something similar has happened to me, but it was not software related. I am BootLoader Unlocked, but the only mod is for tether.
My phone would continuously reboot, but all I ever see is a black screen. sometimes when it stops rebooting the phone was actually powered on and responds to my voice commands, rings from calls, and notifications sounds work, but black screen.
My issue was actually due to the screen/LCD connection getting a little loose . Tech took phone apart disconnected and reconnected my screen, and problem solved. No more boot loops nor black screen.
It happened to me again a few months later, but I had dropped the phone a couple of times, which probably caused the loose screen connection a second time. After getting fixed again, I have had no issues, but then again, my Maxx also hasn't had any bad falls.
Mangu said:
Possible input hopefully it helps with your issue. Something similar has happened to me, but it was not software related. I am BootLoader Unlocked, but the only mod is for tether.
My phone would continuously reboot, but all I ever see is a black screen. sometimes when it stops rebooting the phone was actually powered on and responds to my voice commands, rings from calls, and notifications sounds work, but black screen.
My issue was actually due to the screen/LCD connection getting a little loose . Tech took phone apart disconnected and reconnected my screen, and problem solved. No more boot loops nor black screen.
It happened to me again a few months later, but I had dropped the phone a couple of times, which probably caused the loose screen connection a second time. After getting fixed again, I have had no issues, but then again, my Maxx also hasn't had any bad falls.
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Click to collapse
In the case of my phone, you could hold the power button in for a long period of time and then release and still nothing, not a flicker. I did not try voice commands, not a bad idea, but I did not want to open the phone due to the fact it was being replaced (further risking a decline on replacement).
On a similar note, the new unit seems to reboot at least once daily.
This details is going to be long...sorry about that, but I'm extremely worried so please help me soon.
My nexus 5 is 1 year 2 months old, bought in india, currently out-of-warranty. I never ever rooted or made any software changes, it's on 6.0 Marshmallow on legit OTA software updates.
When I'd updated to Lollipop, few days it'd do random reboot, but it'd complete the reboot and the problem ended automatically in sometime.
Now, I'd installed 6.0 OTA, but now from past night the phone started doing these activities to be exact:
" While operating yesterday night, it randomly showed me 'Google' (which's shown when the phone starts) and the phone turned off. It was just a start. Today morning, it again doing same things when I turned phone on. If I press "Power+VolumeDown" it shows me the bootloader menu, but immediately switches to 'Google' screen, but here it starts showing in an infinite loop. So the "Power+VolumeDown" isn't working, only direct power button is turning phone on. Now when directly phone is turned on, if I press the power button once, it immediately goes to sleep and wakes up, I repeat this and the phone repeats this 2-3 times; if by-chance the phone sleeps by normal power button click and again if I try to turn it on, then on clicking power button it directly shows 'power off' (which is normally shown after waking up device and holding the power button, I try removing the option of 'power off' but it doesn't go and after 2-3 tries it goes, unlocks the screen, hangs for 2 seconds, shows google and repeats the same story.
Now I just did factory reset, now the phone had started but it again swiched off and now it isn't turning on again.
Please please help me what can be the problem? As in first thing I'm going service centre tomorrow morning, but as it's out of warranty how much they'll charge Idk, I mean can anyone along with solving above problem give a solution that what can be the cost, is this only a software issue (as I said I never made any roots anything, only thing phone ever might have got damaged would be by falling off from height, which last was dropped atleast 6 month ago, and I updated to 6.0 in mid-beginning of October, while this is the end, so what can be the problem exactly and only software issue it will be? What can be expected cost? In India, Mumbai and would be going to service centre tomorrow, I really don't trust Indian Service centres as they idk how much will they overcharge and how should I tackle them please tell?
Can anything mentioned till now be a hardware issue and be charged more for?
I'd also like to mention that I've absolutely zero idea about rooting and any other advance things so please don't provide any advanced resolutions which go completely above my head.
Please help me soon, I never did any modifications to the phone, and I wouldn't be getting a new one anytime soon, so I don't want my phone to be like this because i'm scare that at this moment it's either beyond repair or would be charged too much to repair..
Arko Sarkar said:
This details is going to be long...sorry about that, but I'm extremely worried so please help me soon.
My nexus 5 is 1 year 2 months old, bought in india, currently out-of-warranty. I never ever rooted or made any software changes, it's on 6.0 Marshmallow on legit OTA software updates.
When I'd updated to Lollipop, few days it'd do random reboot, but it'd complete the reboot and the problem ended automatically in sometime.
Now, I'd installed 6.0 OTA, but now from past night the phone started doing these activities to be exact:
" While operating yesterday night, it randomly showed me 'Google' (which's shown when the phone starts) and the phone turned off. It was just a start. Today morning, it again doing same things when I turned phone on. If I press "Power+VolumeDown" it shows me the bootloader menu, but immediately switches to 'Google' screen, but here it starts showing in an infinite loop. So the "Power+VolumeDown" isn't working, only direct power button is turning phone on. Now when directly phone is turned on, if I press the power button once, it immediately goes to sleep and wakes up, I repeat this and the phone repeats this 2-3 times; if by-chance the phone sleeps by normal power button click and again if I try to turn it on, then on clicking power button it directly shows 'power off' (which is normally shown after waking up device and holding the power button, I try removing the option of 'power off' but it doesn't go and after 2-3 tries it goes, unlocks the screen, hangs for 2 seconds, shows google and repeats the same story.
Now I just did factory reset, now the phone had started but it again swiched off and now it isn't turning on again.
Please please help me what can be the problem? As in first thing I'm going service centre tomorrow morning, but as it's out of warranty how much they'll charge Idk, I mean can anyone along with solving above problem give a solution that what can be the cost, is this only a software issue (as I said I never made any roots anything, only thing phone ever might have got damaged would be by falling off from height, which last was dropped atleast 6 month ago, and I updated to 6.0 in mid-beginning of October, while this is the end, so what can be the problem exactly and only software issue it will be? What can be expected cost? In India Mumbai and would be going to service centre tomorrow, I really don't trust Indian Service centres as they idk how much will they overcharge and how should I tackle them please tell?
Can anything mentioned till now be a hardware issue and be charged more for?
Please help me soon, I never did any modifications to the phone, and I wouldn't be getting a new one anytime soon, so I don't want my phone to be like this because i'm scare that at this moment it's either beyond repair or would be charged too much to repair..
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I had nearly the same behaviour ... changing the battery solved this for me.
Battery Charging didn't resolve
dirk0504 said:
I had nearly the same behaviour ... changing the battery solved this for me.
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I did 100% charge my phone, but nothing is helping. At this moment the phone isn't turning on and I'm waiting for battery to drain now as charge isn't helping. Even now if I put on charge, it won't charge and continuously show "google" "google" instead of charging.
Sir i think you have a problem with the power button. Its stuck. I have the same problem before. I had it fix and til now my nexus 5 is doing fine.
I have been having a similar problem for the past 3 months or so. I thought that it was my power button but I also saw in a few of these threads that it was a battery issue. My phone would act OK as long as I had 75% or more battery but once it got below that it would randomly boot loop. The last couple of weeks, when it boot looped, it would drop from +60% down to 4% after one reboot. That was when I decided to try replacing the battery even when the other symptoms seemed to point toward the power button.
I found a battery on line and changed it out last week and haven't had a problem since. I believe the phone was just getting erratic battery indication and shutting itself down thinking it was out of juice. Cracking open the phone and changing the battery was easier than expected provided you take your time and don't force anything.
Tip: There is a clip just above the "S" in Nexus that needs to be pressed back in when you put your cover back on or the wireless charging will not work.
Had this issue, replaced the battery. All is well now
I've broken the screen on my nexus 5 the second time around now.. the first replacement went smooth but i lost my front camera.. second time around i broke it but it keept working until 2 weeks ago when it went green and stoped responding. I orderd a new one from aliexpress just instaled it today and it booted in to [LG rome flashing] i tought it was weird but i skiped it then in went from "battery charging" to the normal nexus boot screen and it stayed in a loop while turning on and off. So i tough it was weird so i tried to enter the boot loader witch i did and it worked flawsesley no turning on and off any more. now the worst part after tking it apart again it never recoverd... tell me how f'ed am I.
Turning and off could be an indication of a faulty power button.
The phone doesn't power up at all anymore? Possible loose connection?
My notification led suddenly got turned on and and its not turning off. I didint apply any settings to turn it on. It keeps on, even when the phone is switched off. I tried clearing cache and dalvik cache, but no use. Please some one help me. Its been now around 12 hours.
Pls help
Unplug your charger... Should fix it.
Or if you're on a custom ROM disable it in the settings
Other wise install moto led app
Bro.. there is no charger connected. Even when the phone is switched off, the led is on. I tried the led app, nothing changes.
afzal.kabir said:
Bro.. there is no charger connected. Even when the phone is switched off, the led is on. I tried the led app, nothing changes.
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well than its a hardware defect. i heard it also turnes on when battery is to low to even power the display but idk,
Did the phone become wet recently? Sometime ago one person reported that after his phone was dropped in water, the led turned on and didn't turn back off. If even a factory reset dosen't turn it off now, sadly I guess you may have to send it to Moto.
Broadcasted from Zeta Reticuli
Same problem with LED on Moto G 2015
My daughters phone has this same problem, just turned on one day and has never turned off even when powered off. I would like to avoid rooting, but would if needed in order to use some of the apps available but require root. Have not factory reset yet. Maybe opening it up and disconnecting the battery. Any ideas. Thanks
Same thing happened to me about three months ago. I had the phone in my pocket while working in the yard. I guess I was sweating too much, phone was wet when I took out out. The LED was on and stayed that way for a while, although it did get dimmer over the next few weeks. Finally after about a month, the LED went out and hasn't turned back on since. Just give it time and see what happens.
Sent from my MotoG3 using Tapatalk
same thing happened to me, I was unaware of the fact that moto g3 has a led, it would be on even when the phone is switched off, but after days the led faded away on its own but not completely I until I rooted and tried different ROMs, now on stock ROM and the led is no more shining.