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Touch Pro shutting down? :S

Sometimes when I grab the phone out of my pocket and I press the power key to enable the screen, I discover that it is off :S. When I press the reset button it will start again, but it seems strange to me. You guys have a suggestion of what it could be?

Hmm, this sound familiar...
I've just posted re battery life and my phone waking up all by itself, but now I come to think of it I've seen this happen as well - or my phone just soft reset itself randomly occasionally.
I wonder if they are related problems...
-FM

When I press the normal power it won't start up, so it isn't totally shut down though. Only a reset will do it. Very annoying.

_MsG_ said:
When I press the normal power it won't start up, so it isn't totally shut down though. Only a reset will do it. Very annoying.
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Click to collapse
Mine has started and shutting
NOT powering up with the power key or
the soft reset. I literally have to
pop the battery out and back in to start
up the phone. ???

If your phone is randomly turning off...yet it turns back on...your battery may be reaching its end. How long have you had the phone? My dash used to tend to do this when it was reaching the end of its battery life...it wouldn't just...run down. I noticed a decrease in battery life, but the moment the phone needed heavy usage (internet, messaging) the battery couldn't dish out enough power and it'd just turn off...this would even happen in my pocket if enough calls or texts came through...then when I'd go to check, it'd be off.

It's not that, I'm assuming, it's the phone. I just bought a new HTC Touch Pro 2 Days ago, and it does the same thing. It randomly shuts down, and it even overheats, and I have 3 batteries for the phone because I use my phone extensively. Sad thing is, this phone was to be more powerful then my 6800 and so far, it's failing.

Well, then I'm assuming its time for a replacement, lol. I've had mine for a while now, never had that issue. Never had that issue with any phone except my Dash when the battery took a dump.

My phone is 2.5 weeks old. I would hope they battery wasn't dying already, but who knows. The keyboard quit today and the screen has been acting funny too. Like when it goes into "sleep mode" the screen fades but you can still see the buttons to unlock the phone and the buttons on the bottom are all lit up and won't turn off.
The screen is incredibly wiggly too... This happened after I took my phone to a local sprint store. They put the phone casing on it to show me what it would look like and then the guy yanked it off my phone.
I am starting to wonder if some of this is not related to that.
So, since the keyboard died today.. Asurion is sending me another replacement phone... Guess we will see.

I think my problem has something to do with this: http://forum.xda-developers.com/showthread.php?p=3748976#post3748976

I recently have found that this happens to me whenever I turn the feature where it disconnects from EDGE when my device goes to sleep. However, when I turn that off and let EDGE continue to be on while my phone is in sleep I don't get this problem anymore. I have it checking my email every 5 minutes if that makes any difference.

alright dudes and dudettes.
i have the same issues more often than i would like.
it powers itself off and the only thing i cna do is soft reset. also sometimes when i wake the phone up, my plasma theme is distorted it still slides across but everything distorts and i cannot access any progs.
it is an annoying issue.
any fixes ideasm, help would be top. thanks..

[Q] Screen not responding to touch

Hi everyone, just got the tablet today and set it up at work, played with it for bit and everthing was working fine.
Got home about 2 hours ago and now when I wake it from Sleep, the touch screen is not responding at all. Have tried everything, power is 98%, plugged into a PC, did the hard reboot, even wiping the data to start setup again. But all to no avail.
The screen isn't responding at all. Its very frustrating as I want to play with it some more!!!
Hope someone has experienced this and can help.

had the same issue once...i turned it off and left it for about 5min...turned it on and the screen works again...
this hasn't occured since then..probably just a system glitch..

Happened to me once, reset the device and it worked. Now it happened again and its been unusable for a day. If it doesn't work tonight, the $hit is going to hit the fan...

Are you stuck at the lock screen immediately after booting because the unlock function doesn't respond to touch? If so, I'm having the same situation. I really hope that waiting a few minutes does the trick...
Edit: even did a full wipe and the thing is still unresponsive. I assume this is a very bad sign. FML.

Have you guys contacted ASUS support? They will probably have you RMA it. How long did you guys have it before this happened? Now I'm worried that mine will do the same thing.

ASUS support did want to RMA my TF that was having this problem. However, after leaving it off for a couple hours, I went to turn it on to wipe out all my account settings and the touchscreen started working again.
I have no explanation for why it started working though. The last thing I did before it was magically fixed was go through the normal shutdown procedure by answering the 'do you want to shut down' using the dock's mouse instead of just holding down the power button. Maybe that made a difference?

Blue_Man said:
Are you stuck at the lock screen immediately after booting because the unlock function doesn't respond to touch? If so, I'm having the same situation. I really hope that waiting a few minutes does the trick...
Edit: even did a full wipe and the thing is still unresponsive. I assume this is a very bad sign. FML.
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Click to collapse
This is what happened to me. Stuck at the lock screen, no touch at all. After 4 days of waiting for Asus to reply to my email and several disconnected phone calls, I have returned it to newegg. Since this item is still out of stock I expect to receive a full refund. Which is fine by me. June 8th, here I come.

Same thing happened to me, just returned it to fry's and was able to avoid the restocking fee. Going to get the galaxy tab come june 8th now instead.
Sent from my Xoom using XDA Premium App

I have weird little quirky things like this happen from time to time with my TF, such as having to hit the power button or lock button twice before it works. I think it might be more of a software issue than anything to be honest. Hoping that future updates will correct all of these issues.

I hope its a software issue....

Found a solution that worked for me. I booted into recovery mode by holding vol down and power. then I selected vol up to enter recovery. Then the exclamation point came up with the android robot. I left it like that for a few minutes then held down the power until it resarted.
It booted up like normal, no data lost. I then restarted for good measure. Came right back up like normal, touch screen and all.

Thanks jdmnash. I followed your instructions and it worked like a breeze. Should make this part of a sticky help thread.

Found a solution
Update: Tried every fix I could identify on the forums as I was also draining the battery as suggested on several forums. After 4 days waiting for the battery to drain, I was able to restart the TF and get active responses to the touchscreen. Unfortunately I had performed a reset and wipe earlier so I am having to reload everything. I am happy to have a functioning TF again, but have serious concerns about this failure and this awkward repair method. Additionally, I have still not had a response from ASUS support from 5 days ago.

Mine is constantly doing this. Randomly.
Its as if the daemon for screen touch detection crashes. The rest of the unit is fine but that stops and the only fix is a power button off, then on.
Something is not right here. Its vanilla out of the box, no extra software just the 13 FW update.
Will 3.1 fix this? Hopefully, as it stands, this will have to be returned. It is not fit for purpose, constantly failing.

same problem
Just picked up mine. Out of the box at a cafe it worked just fine. Brought it home and same problem as everyone else in this thread. Have tried all of the suggestions in this thread (except waiting for the battery to die). Even installed the 3.1 update via SD. Still no joy. Guess I'll try a few more things before returning it. My guess is a problem in the supply chain with the capacitors that detect screen touch. Doubt that it can be solved solely through a software update (or if it can it definitely didn't make it into 3.1)

my touch screen stopped working a week ago while i was at school. and i got really pissed and just kept on rebooting it and after like 5 or 6 reboots it started working. Havent had same problem since.

Hmm... thanks for suggestion. Tried booting it about 5 times but still borked. Draining the battery now as my last attempt before taking it back.

Update: I ran the battery down to zero. Charged it up for 30 mins and now it works again. Hope I don't have to repeat that very often.
BTW, the fastest way I could find to run down the battery was to power on while holding down the volume down button. Then just leave it sitting in that state until it reboots itself and then repeat.

Unstable touchscreen
obi-nine said:
Update: I ran the battery down to zero. Charged it up for 30 mins and now it works again. Hope I don't have to repeat that very often.
BTW, the fastest way I could find to run down the battery was to power on while holding down the volume down button. Then just leave it sitting in that state until it reboots itself and then repeat.
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Click to collapse
Hi , After the battery is zero and then 30 minutes charging, in order to make it work , did you discharge it right after 30 minutes or still you keep it charging ?
I got same problem with my TF which is really a disappointment.. I tried to factory reset, reboot ... but still can't make it work. I have to try this trick by draining the battery to zero. Hopefully, I get advise from all of you for this problem ?
Thanks a lot

Can you guys try using ADW launcher and see if things improve?
I think it did for me.

unable to turn on my One XL

Hi,
i have very strange issue which i noticed right now. It seems that i can not turn on my mobile/screen. I have to say that mobile is bought less then month ago and no modifications are made like rooting or something like that. Today it worked without any problems and when i got home i left it on my desk but two hours later i wanted to check for my e mail but screen/mobile is not turning on. I checked on/off button and it's not jammed. What else can i do considering that i can not remove the battery

Ramiell said:
Hi,
i have very strange issue which i noticed right now. It seems that i can not turn on my mobile/screen. I have to say that mobile is bought less then month ago and no modifications are made like rooting or something like that. Today it worked without any problems and when i got home i left it on my desk but two hours later i wanted to check for my e mail but screen/mobile is not turning on. I checked on/off button and it's not jammed. What else can i do considering that i can not remove the battery
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Click to collapse
Charge the phone. Could be dead. Are you SURE nothing has been modified? Also, hold down the power button until you see the capacitive buttons flashing, and don't let go until they stop flashing and the phone reboots.

Battery probably died. This phone is known to lose power abruptly. It's happened to nearly everyone at some point--it will appear to have some charge left and then suddenly drop to 0%.
Just leave it plugged in for a while and see if it revives.

nothing helped from what you mentioned but it works now. When i plugged in the charger there was no sign of charging. When i pressed and hold power button also nothing happened. Then i tried to hold volume down and power button but also no reaction from the phone and then i pressed the mobile bit harder around display to check that maybe there is no loose wire and at this point mobile turned on by itself (boot screen) and after booting there was crash report. I have HTC phones for years now and such problem never occurred to me before but phone works for now :good:
thank you

Hopefully it isn't a defect, my one x has never went off on me at a random battery percentage, except for some ROMs he he

As mentioned, some people have had instances of randomly losing charge, or phone not seeming to take a charge after running the battery down. Leaving the phone on the wall charger (not USB, which takes much longer) for several hours (overnight) and then trying to power on seems to solve the problem. One guy here could not get any response (even after charging for hours) except by holding the power button while the phone was on the charger.
The issue seems completely random. So unless it persists, probably nothing to worry about.

Should i be worried?

Hu guys. Long story short. I was out for awhile yesterday and when i got home i could not connect to my wifi. I tried turning wifi off and back on but it would not even turn off! When i toggled wifi to off nothing would happpen..................almost as if it got 'stuck' and also some apps started randomly forced quitting. I turned the phone off and back on and all was fine again
Then last night i woke in the middle of the night and hit the power button to wake the phone so i could check the time but the phone didnt respond. Puzzled i figured i must have turned the phone off accidentally so i pressed again but this time holding the button down as if to power on the device but again, nothing! I started getting worried at this stage and eventually though wait, the battery must be dead (no idea how but it must be) but when i plugged in the charger again nothing happened! It was as if the device was literally dead! I went back asleep and figured i would just have to bring the phone into the store i bought it from and hopefully be given a replacement but when i woke up this morning i decided to hold the power button and the volume button (a hard reset?) anyways the phone vibrated as if to be revived back to life and then powered on and has been fine ever since??
Should i be worried or what? Anyone have any ideas what happened? I can honestly say i havent tampered with the phone or tried to root or anything like that so i have no idea what happened! Iam just worried incase its a problem with the device as i have it around 3 weeks now and i think it has to be returned as faulty within 31 days to get a replacement! The weird thing is, its working fine again now with no issues?

if it's the sleep of death whilst charging, try a free app called safe charge from the store - admittedly, this doesn't account for the wifi issue though - I'd roll with it, but then take it back if there's any recurrence - 12 month statutory guarantee minimum presumably?

deepershades said:
if it's the sleep of death whilst charging, try a free app called safe charge from the store - admittedly, this doesn't account for the wifi issue though - I'd roll with it, but then take it back if there's any recurrence - 12 month statutory guarantee minimum presumably?
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Click to collapse
It wasnt while charging! Its as if the phone just died for no reason and wouldnt respond to anything until the following morning when i did a rest i think its called ( press the power and volume button together) Hopefully its not a serious problem as Vodafone are difficult to deal with when it comes to faulty handsets! I was told before the device has to be returned as faulty and confirmed THREE times before they will give you a replacement! In other words iam not entitled to a new phone . Iam only entitled to have it sent away for repair (which can take 2/3 weeks) and ive no insurance so not entitled to a replacment phone until it comes back! They will only hand out a new phone if the current one is verified as being faulty after THREE attempts to fix the issue! This is what i was told at least although i was told this 3/4 years ago

Blaalad12 said:
It wasnt while charging! Its as if the phone just died for no reason and wouldnt respond to anything until the following morning when i did a rest i think its called ( press the power and volume button together) Hopefully its not a serious problem as Vodafone are difficult to deal with when it comes to faulty handsets! I was told before the device has to be returned as faulty and confirmed THREE times before they will give you a replacement! In other words iam not entitled to a new phone . Iam only entitled to have it sent away for repair (which can take 2/3 weeks) and ive no insurance so not entitled to a replacment phone until it comes back! They will only hand out a new phone if the current one is verified as being faulty after THREE attempts to fix the issue! This is what i was told at least although i was told this 3/4 years ago
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Click to collapse
You're not entitled to a new phone - you could well get a repair or a refurb. Are you sure you've not enabled stamina mode, or one of its variants, and it was just offline overnight?

Rooted Pixel 1 won't turn on, isn't responding

I purchased my Google Pixel (first generation, regular (ie: not XL)) about a year and a half. It's been rooted for most of that time and I recently updated to Pie. When I woke up this morning I found that the phone had restarted on it's own. After a few minutes I noticed that it was running slowly and, eventually, to the point of non-responsive. I forced the phone off (held the power button until it turned off) and turned it back on. It seemed to load okay, but a few minutes later the phone was off again (which it did on it's own) and I cannot turn it back on. Holding the power button doesn't do anything and plugging it into be charged doesn't show any indications that the phone is charging. I haven't installed anything in at least a week and until this morning I didn't notice any problems with the phone. Any thoughts as to how to get the phone back on and what the problem might be?

alienjon said:
I purchased my Google Pixel (first generation, regular (ie: not XL)) about a year and a half. It's been rooted for most of that time and I recently updated to Pie. When I woke up this morning I found that the phone had restarted on it's own. After a few minutes I noticed that it was running slowly and, eventually, to the point of non-responsive. I forced the phone off (held the power button until it turned off) and turned it back on. It seemed to load okay, but a few minutes later the phone was off again (which it did on it's own) and I cannot turn it back on. Holding the power button doesn't do anything and plugging it into be charged doesn't show any indications that the phone is charging. I haven't installed anything in at least a week and until this morning I didn't notice any problems with the phone. Any thoughts as to how to get the phone back on and what the problem might be?
Click to expand...
Click to collapse
See if you still can get your phone into download, fastboot or recovery mode. Here you can see the button combos: https://m.youtube.com/watch?v=YFaq4g-oa2Q
If you can get to recovery mode, click on wipe cache and reboot. If your phone still is stuck afterwards, go to recovery again. There is an option to wipe and reset the phone. Note that your data will be lost!!! Do it at your own risk. But a reset often is the last working choice when your phone behaves strangely.
If you get none of the three mentioned modes to work, I think your Pixel has a hardware fault.
Hope this helps.

check the charging port first....whether it is charging or not......try to connect to PC
i guess the phone is not charging

So the bottom line is this is still somewhat ongoing, though I’ve confirmed the phone is definitely bricked. I brought it into UBreakIFix and after taking it apart (noting that the device seemed physically in great shape) that there wasn’t anything obviously wrong with any of the particular hardware (they mentioned that replacing the motherboard would likely do it, but it would be about as expensive and effective as buying a new phone anyway...).
I ended up writing back to Google and am in back and forth talks with them now. I’m not sure what they can or will do, but my final answer will have to be getting a new phone one way or the other.